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Troubleshooting 8

107678

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V1.5-10/2019

75/ 106

W-014

Please change the water filter.

Predefined water amount has been reached.
The water filter has to be changed after its life
time cycle. Otherwise the boilers will be damaged
due to the limescale.
Please call your service technician.

-

W-018

Milk tank empty.
Please refill the milk tank.

Refill the milk tank.

-

W-019

Steam pressure too low for
milk products.

Wait until the steam pressure is high enough to
produce a milk product.

-

W-021

Top piston failure.
The machine tries to unblock
the piston automatically.

Contact service organization.

-

W-022

Bottom piston failure front.
The machine tries to unblock
the piston automatically.

Contact service organization.

-

W-023

Bottom piston failure rear.
The machine tries to unblock
the piston automatically.

Contact service organization.

-

W-024

Milk tank empty.
Please refill the milk tank.

Refill the milk tank.

-

W-025

No grinder turns detected
(grinder rear, bean hopper
rear).
The grinder automatically tries
to start again.

The grinder automatically tries to unblock itself
(that normally solves the problem).
But if it can’t unblock itself after three times, the
grinder is blocked and intervention is necessary
(the warning

is set).

-

W-027

Date and time incorrect.
Please adjust the date and
time in the display menu and
restart the machine.

- Turn the coffee machine off (main switch and
not standby button!), wait 10s and turn it on
again (that mostly fixes the problem).
- But if the message is still shown after turning
off and on the machine login with manager
password and:
- Adjust the date and time at the front display =>
Main Menu => Display => Date and Time => Set
Date & Time => Check also if the time zone is cor-
rect on the display(s)

If the message still appears after manually set-
ting the date and time and restarting the
machine, please call your service technician.

“11.4.3” on
page 100

W-029

Failure of external EEPROM
(CPU)

Contact service organization.

-

W-030

Failure during backup to
external EEPROM (CPU)

Contact service organization.

-

W-034

No coffee powder detected
(front).
Please check the powder
chute and press "Continue".

Check the powder chute.
Have you inserted enough powder?

“5.6.6” on page 43

W-035

No coffee powder detected
(rear).
Please check the powder
chute and press "Continue".

Check the powder chute.
Have you inserted enough powder?

“5.6.6” on page 43

#

Info message

Explanation / Corrective action

Refer to

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Summary of Contents for e Series

Page 1: ...User Manual DOC 107678 1 5 10 2019 ...

Page 2: ...Eversys AG All rights and particularly reproduction translation edition distribution and also industrial property and recording are reserved The instructions contained in this User Manual must be adhered to in particular the safety instructions This will help to avoid personal injury and material damage Ensure that all Persons have access to the User Manual Thank you for purchasing the e line supe...

Page 3: ...e safety instructions 10 1 2 2 Disregarding the safety rules 10 1 3 Directives 10 1 4 General safety instructions 11 1 5 Information for disposal 14 1 6 Decommissioning and disposal 14 1 6 1 Packaging material 14 1 6 2 Removal of equipment 14 1 7 Special safety instructions and signs 15 1 7 1 Signs 15 1 8 Packaging signs 16 ...

Page 4: ...3 4 Dimensions and weight of the machine unpacked 21 2 3 5 Electrical data and power overview 22 2 3 6 Environmental conditions 23 2 3 7 Other specifications 24 2 3 8 Rating plate 25 2 4 e CONNECT 26 2 5 Process flow 27 3 Software 29 3 1 Using the touch screen 29 3 2 Main screen 30 3 2 1 Header strip 31 3 2 2 Footer strip 31 3 3 Product buttons default 32 3 4 Help button 33 3 5 Grinder button 33 4...

Page 5: ... 5 4 Fill the coffee bean hoppers 40 5 5 Cups heating panel 40 5 6 Make a drink 41 5 6 1 Adjust the coffee outlet height 41 5 6 2 Coffee product 41 5 6 3 Hot water product 41 5 6 4 Steam product 42 5 6 5 Steam purge button 42 5 6 6 Powder coffee product decaf 43 5 7 Emergency stop 44 5 8 Empty grounds drawer 45 5 9 Switch off 46 5 10 End of the day guidelines 47 5 11 Emergency stop 48 ...

Page 6: ...7 Clean Standby 57 6 8 Password 57 6 9 Logout tech 58 7 Care 59 7 1 Cleaning and maintenance operations 60 7 1 1 Cleaning 60 7 1 2 Maintenance 61 7 2 Periodic cleaning 62 7 2 1 Cleaning plan 62 7 2 2 Cleaning table 63 7 3 Cleaning procedures 64 7 3 1 Automatic system cleaning procedure with milk 64 7 3 2 Coffee milk outlet 67 7 3 3 Bean hoppers and decaffeinated powder chute 67 7 3 4 Housing and d...

Page 7: ...ogged 78 8 3 5 Cups on the cup heater are not warm enough 78 9 Options 79 9 1 Option list 79 9 1 1 e 2 line 79 9 1 2 e 4 line e 6 line 80 9 2 Everfoam 81 9 3 Additional steam wand 81 9 4 No steam wand 82 9 5 Undercounter ground coffee disposal 83 9 6 Decaffeinated powder chute 84 9 7 Led illuminated rear panel 84 9 8 Bean hopper lock 85 9 9 Coffee pot dispensing outlet 85 9 10 Option selection 2 k...

Page 8: ... Warning 90 10 3 2 Note 90 10 3 3 Notation 90 11 Appendix 91 11 1 Equipment list 91 11 2 Spare Parts Ordering 92 11 3 Datasheets 92 11 3 1 Shotmaster 92 11 3 2 e 2ct 93 11 3 3 e 2 e 2m 94 11 3 4 e 4 e 4m 95 11 3 5 e 4m Self Service 96 11 3 6 e 6 e 6m 97 11 4 User rights 98 11 4 1 Statistic History 98 11 4 2 Product Keys e g Cappuccino 99 11 4 3 Display 100 11 4 4 Beans Grinder 101 11 4 5 Clean Sta...

Page 9: ...product or for any other purpose Model types Three e line models are available intended to e 2ct Shotmaster dispense coffee and tea hot water e 2 e 4 e 6 dispense coffee tea hot water and steam e 2m e 4m e 6m dispense coffee tea hot water milk and steam e 4m s s Self Service machines no steam and extra space The instructions contained in this User Manual must be adhered to in particular the safety...

Page 10: ...se given by the manufacturer may reduce the level of protection offered by the e line 1 3 Directives This machine complies with all applicable European Community Directives and associated harmonized standards 2006 42 EC Machinery Directive 2014 30 EU Electromagnetic Compatibility EMC 2014 68 EU Pressure equipment 2014 35 EU Electrical equipment designed for use within certain voltage limits 2011 6...

Page 11: ...age unplug the machine immediately stop using it and contact your local service organization The power cord must only be repaired by a service organization appointed by the manufacturer Make sure that the cable is not near a hot surface Be careful to ensure that the power cord is not trapped and does not rub against sharp edges Repair commissioning and service operations must only be performed by ...

Page 12: ...back and sides from the building or non approved equipment A minimum working space of 650 mm in front the coffee machine and overhead clearance of at least 250 mm above the bean hoppers are recommended A clear height of 850 m from the top of the installation surface should be ensured The height of the installation surface above the floor is at least 800 mm If the coffee machine connections are to ...

Page 13: ...he machine clog the outlets or get into drinks Clean the coffee machine and add on according to 7 2 1 Cleaning plan on page 62 and 7 2 2 Cleaning table on page 63 People including children who because of their physical sensory or cognitive abilities or due to their inexperience or lack of knowledge are not able to use this machine safely are not allowed to operate it unless under the supervision o...

Page 14: ...pproved body for treatment and recovery of this type of equipment 1 6 Decommissioning and disposal Contact your local service organization for long term decommissioning and disposal 1 6 1 Packaging material The packaging material cardboard PE plastic film PE PE foam EPS must be recycled or disposed of according to the local regulations 1 6 2 Removal of equipment Disconnect the coffee machine from ...

Page 15: ... Associated warnings are explained in the table Sign Description Explanation Caution consult accom panying documents High voltage Danger ELECTROCUTION During maintenance work always power off the machine using the main switch see 5 9 on page 46 Burning Danger HOT SURFACE Contact may cause burns Do not touch Corrosive product CORROSIVE Causes severe burns Avoid contact with skin and eyes Main switc...

Page 16: ...Description Fragile handle with care Keep dry Keep upright Maximum and minimum humidity limit Maximum and minimum temperature limit Stacking limit by number Not to be vertically stacked higher than the specified number of items n Phytosanitary treatment of the pallet Serial Number n ...

Page 17: ... e line coffee machine has numerous options An overview of your machine is illustrated in the following chapters Please note that your coffee machine may look different from the configuration shown in this manual e 4 The technical specifications illustrations and dimensions contained in these instructions are given merely as an indication They shall not give rise to any claim For any further infor...

Page 18: ... Overview 2 2 1 Front view Fig 2 1 Front view 1 Bean hopper rear 2 Eversys cleaning ballsTM dispenser 3 Bean hopper front 4 Touch screen left 5 Touch screen right 6 Tea outlet 7 Steam wand 8 Coffee outlet 9 Grounds drawer 10 Drip tray 1 2 3 5 4 6 7 8 9 10 ...

Page 19: ...Description 2 107678 V1 5 10 2019 19 106 2 2 2 Drip tray and drawer removed Fig 2 2 1 Main power switch see 5 2 on page 38 2 Water inlet 1 2 ...

Page 20: ...r interface refer to 3 Software on page 29 Fig 2 3 e 4m illustrated 1 Standby button See 5 2 1 on page 38 2 Graphical user interface products and display layout may vary according to settings and e line model See 6 on page 49 3 Emergency stop touch button See 5 7 on page 44 Display of the stop and standby buttons depend on the settings See chapter 11 4 User rights on page 98 2 3 1 ...

Page 21: ...sions and weight of the machine unpacked See chapter 11 3 Datasheets on page 92 Performance depends on cup size and machine settings Model e 2ct e 2 e 2m e 4 e 4m e 4 s s e 6 e 6m shotmaster REF 102098 102099 102100 102098 102099 102100 102098 102099 102100 Description e 2ct e 2 e 2m e 4 e 4m e 4 s s e 6 e 6m shotmaster Dim cm 75x72x97 75x96x97 75x72x97 Weight kg 72 103 107 110 114 130 167 175 80 ...

Page 22: ... EU type E F UK type G US type B 1 N PE 220 240 V 50 60 Hz 16 A Without plug 3000 W N A N A N A N A N A N A N A 1 N PE 220 240 V 50 60 Hz 25 A EU N A 5800 W 3 N PE 380 415 V 50 60 Hz 16 A EU N A 8600 W 7600 W 8600 W 8100 W 8600 W 8100 W 5800 W 3 PE 220 240 V 50 60 Hz 20 A BE NO PE N A 5100 W 5100 W 5000 W 5000 W 5000 W 5000 W 5000 W 2 PE 208 V 60 Hz 30 A US CA N A 4800 W 4400 W 4800 W 4800 W 4800 ...

Page 23: ...e line outside of the defined ranges of environmental conditions Description all e line Operating temperature 10 C to 32 C Storage transport temperature 10 C to 50 C boilers empty Relative humidity no condensing 5 to 80 RH storage transport and operating Transient over voltage Category II ...

Page 24: ...ler size 1 5 L 0 39 gal US 1x 2x 3x Steam boiler size 5 6 L 1 48 gal US e 2m e 4m e 6m 8 L 2 11 gal US e 2 e 4 e 6 Water hose connection Braided pipe 2 x G3 8 female x 2 m 78 7 in Drain hose connection ext Ø 22 mm Ø 0 9 in int Ø 16 mm Ø 0 6 in x 2 m 78 7 in Total hardness 5 8 dGH 89 142 ppm Carbonate hardness Max 6 dKH 107 ppm pH value 7 0 7 2 Water pressure 2 5 4 bars 32 3 58 psi If the pressure ...

Page 25: ...pper Please copy the following information from the identification label in the fields below Type Serial number SN Fig 2 4 Symbol Description Manufacturer s reference order number Serial number Date of manufacture week year Manufacturer CE mark other certification marks depend on country e 4 2x1 5 L 5 6 L REF SN ...

Page 26: ... control consistency and performance ensuring transparency optimize service maintenance and generate statistics It is possible to provide dashboards to enable you to converge data into simple reporting Specific user rights are necessary to access the telemetry system Contact your service organization and or refer to the e CONNECT instructions for use for more information ...

Page 27: ...ing optimal extraction at all times 2 Tamping A 24 gram brewing chamber to facilitate single cycle large beverages is controlled by electronic tamping to guarantee consistent quality 3 Temperature control A dedicated coffee boiler separated from the water steam boiler ensures productivity and temperature control essential parts of in cup quality 4 Brewing Reverse gravity extraction vertical infusi...

Page 28: ...2 Description 28 106 e line User Manual Eversys AG PAGE INTENTIONALLY LEFT BLANK ...

Page 29: ...lance 3 1 Using the touch screen The e line software is operated with a touch screen Press to click Swipe down from top to open rinse or info layer Press and hold to open login or e g start automatic cleaning Slide to adjust settings Only use your fingers to select a product press the touch screen ...

Page 30: ...cts and buttons depends on the settings A blinking button indicates that the user needs to perform an action A button with a white border indicates that a product is being prepared Fig 3 1 1 Product buttons See 3 3 on page 32 2 Emergency stop button See 5 7 on page 44 3 Header strip See page 31 4 Rinse button See 5 3 on page 39 5 Footer strip See page 31 4 5 3 2 1 ...

Page 31: ...ig 3 2 Header strip 1 Login access area long press to open See 6 1 on page 50 2 Date day month and year 3 Time To change the language time zone and date please refer to 11 4 3 Display on page 100 Fig 3 3 Footer strip 1 Help button See 3 4 on page 33 2 Grinder button See 3 5 on page 33 3 Extraction time seconds 4 Warning message See 8 1 on page 69 5 Purge button See 5 6 5 on page 42 6 Product layer...

Page 32: ...s default Product Description Product Description Ristretto Latte 2 x Espresso Cappuccino Coffee button Milkfoam Coffee powder Decaf special product Espresso Macchiato Americano Latte Macchiato Coffee Pot Milk Filter Coffee Manual Steam Hot Water Auto Steam EverfoamTM ...

Page 33: ...k tips such as how to Start cleaning of the machine Save data to a USB drive you need to be logged in How to update the software and more 3 5 Grinder button Display of this button or password access depends on the settings Default settings are limited to Service Engineer login see 11 4 3 on page 100 The grinder button opens the Grinder Adjustment menu Grinder adjustment tips See 6 6 Beans Grinder ...

Page 34: ...3 Software 34 106 e line User Manual Eversys AG PAGE INTENTIONALLY LEFT BLANK ...

Page 35: ...c regulations Outside the EU acceptance of the standards quoted is to be checked by the legal entity or person who wishes to use the coffee machine The machine weighs 50 kg two people are required to unpack transport and or lift it onto a flat stable table capable of bearing its weight If using a forklift hand stackers or any other manual lifting equipment make sure to use it according to local re...

Page 36: ... filter as minimum If the main water pressure exceeds 2 5 4 bars 32 3 58 psi install a pressure reducer The permanent water connection must comply with the specified technical data water inlet 3 8 see 2 3 7 on page 24 for more information The drain hose must be connected to a siphon input min Ø 56 mm Ø 2 2 in 4 3 Specific settings Settings are done by the Eversys service organization If wishing to...

Page 37: ...f the coffee depends on many factors but it is most important of all to use fresh coffee and to regularly clean and service your machine according to 7 1 Cleaning and maintenance operations on page 60 Procedure See chapter A Switch on 5 2 on page 38 B Or wake up with the standby button 5 2 1 on page 38 C If necessary acknowledge errors 8 1 on page 69 D Press Rinse to initialize startup 5 3 on page...

Page 38: ...en 5 D Replace the grounds drawer and push the drip tray back to its original position 5 2 1 Standby wake up A If the is already switched on and in standby mode press and hold 3s the standby button 1 to power up Fig 5 1 Fig 5 2 Standby mode switches off all the functions like heating the boiler the touch screen and the front lighting to save energy It is possible to use this function to switch off...

Page 39: ... this function is activated 5 3 2 Auto rinse Rinsing is not a substitute for daily cleaning Auto rinsing is necessary to remove residue build up in the coffee and milk systems The system automatically rinses after certain time intervals as well as when it is switched ON or OFF The Rinse button dispenses hot water Depending on settings the Rinse button will display either in the products area or on...

Page 40: ...the optional cup heater A Fill the heating panel with cups Never try to reach into the grinder Grinder burrs are sharp and may cause injury Only open bags of coffee beans with as much as you need for the day Store coffee beans in a cool and dry place Ensure that no foreign object get into the bean hopper s The grinder may be blocked or damaged When unlocked 2b the bean hopper is loose and it will ...

Page 41: ...o cup height 5 6 2 Coffee product A Place a cup under the coffee outlet 1 B Press this button to make two Espressos at the same time 5 6 3 Hot water product A Place a cup under the hot water outlet 2 B Press this button to dispense hot water e g to make a tea It is also possible to dispense hot water under the coffee outlet All product buttons function as stop start buttons Press the button to sta...

Page 42: ...h fresh cold milk D Press one of the buttons above to dispense a steam product e g to make milk foam or coffee art designs 3 E Purge and wipe the steam wand 5 6 5 on page 42 5 6 5 Steam purge button A Each time the steam button is used it is necessary to purge and wipe the steam wand B Press the purge button on the main screen 1 C On the screen that displays press purge D Wipe the steam wand with ...

Page 43: ... ground coffee max 20 g 0 7 oz 2 Use espresso fine grind coffee for optimal in cup quality E Close the powder chute lid 3 and press Continue to dispense the product Only add ground coffee in the decaffeinated powder chute Depending on settings the Decaf button may not be displayed in the products area Refer to chapter 11 4 3 Display on page 100 for more information Fig 5 9 1 x max 20 g 0 7 oz 1 2 ...

Page 44: ...Eversys AG 5 7 Emergency stop A To stop all products dispensing and all mechanical movements press the emergency stop button 1 Depending on the settings the STOP button may look different Removing a lid stops all e line functions Fig 5 10 1 ...

Page 45: ... E Acknowledge emptying of the grounds drawer RISK OF BURNS After first startup or during cleaning the grounds drawer may contain hot water empty it carefully see 7 on page 59 for more information Coffee grounds may be composted or recycled with organic waste 3 Fig 5 11 Fig 5 12 Never shake or insert a full drawer confirming it is empty This will cause overflowing and malfunction Always empty the ...

Page 46: ...5 Operation 46 106 e line User Manual Eversys AG 5 9 Switch off A Shut down the machine at the main power switch to O Off Refer to chapter 5 2 Switch on on page 38 for more information ...

Page 47: ...sibly sticky coffee and milk residues which might also block the machine make cleaning part of your daily end of the day procedure This will ensure top quality coffee and smooth operation Procedure See chapter A Clean 7 2 on page 62 B Switch off or standby 5 9 on page 46 C Have a nice evening ...

Page 48: ... from the mains socket Perform an emergency stop ONLY if the machine is completely stalled and does not respond to any command The e line must be located in such a manner that the main switch and power cord are accessible at all times The mains power socket must be located near the e line and must be easily accessible by the operator Fig 5 13 Emergency stop 1 ...

Page 49: ...perator and manager basic settings Never give your password to untrained users Incorrect entries or changes may reduce the quality of drinks The display of these chapters depends on your login level Please refer to the Appendix chapter 11 4 User rights on page 98 for more information ...

Page 50: ...ord it is possible to request a temporary password Press Get a temporary access and provide your service organization with the number displayed The settings Menu displays 1 Menu example with operator access 2 Menu example with manager access Fig 6 1 Operator access lets you view statistics product counter and cleaning history Limited access for product settings and display functions Full access to...

Page 51: ...enu software 1 Select a product 2 Press a sub menu to display its settings 3 Slider Slide left or right to adjust settings 4 Up down keys Use these arrows green for fine adjustments 5 Browse layers 6 Browse menu 7 Navigate to previous menu Fig 6 3 3 4 5 6 7 2 1 ...

Page 52: ... Manual Eversys AG 6 3 Statistic History This menu allows access to Product Counter 6 3 1 Product Counter Total counter example Fig 6 4 All counters are linked to a password It is possible to reset counters if necessary Fig 6 5 Fig 6 6 ...

Page 53: ...t least 6 beverages are run using Product Test to achieve the desired coffee and extraction time and that the grinder is delivering the correct amount of coffee for the set cake thickness To adjust see 6 6 Beans Grinder on page 56 Everfoam and auto foam products With these steam products it is possible to control the Stop Temperature Hot water products With hot water products it is possible to con...

Page 54: ...he screen instruction Set time and date if needed Time zone Choose time zone to get correct daylight saving time Front lighting Off no decorative light under front panel Color fixed color under front panel Mix whole color spectrum within 3 minutes Number of display layers 1 to 3 layers up to 12 products per layer depending on settings Standard languages are EN FR DE NL For other languages please c...

Page 55: ...tions displayed Store the Icons file in the main directory of the USB drive The button Delete All Icons deletes all user defined icons Filetype JPEG or PNG Please note that the files must also respect specific conditions Please contact your service organization for more information Fig 6 10 Store the Language file in the main directory of the USB drive The button Delete All Languages removes all l...

Page 56: ...blue allow to test grinding of the coffee beans A Press finer or coarser to adjust the grind size 6 6 1 Adjustment tips Display of this button of this screen depends on settings Default settings are limited to Service Engineer login see 11 4 3 on page 100 Fig 6 12 Adjust by setting the grinder either finer or coarser to increase or decrease the extraction time Average extraction time for two espre...

Page 57: ...g Yes machine switches to standby mode after cleaning Standby On Off times Set the time and choose the days The machine will automatically switch on rinse and heat up accordingly 6 8 Password Two access levels are available A password can be defined for each level Fig 6 13 Make sure to remember the passwords Fig 6 14 Wednesday ...

Page 58: ...6 Settings Menu 58 106 e line User Manual Eversys AG 6 9 Logout tech If a service engineer forgot to logout check that nobody is still working on the machine and press Logout 1 Fig 6 15 1 ...

Page 59: ...ng out any cleaning on the In case of unclear information please contact your local service organization Use only Eversys cleaning ballsTM and EvercleanTM solutions to clean the system Ensure that no one ever ingests these cleaning solutions If any variation of performance is observed or suspected even after care operations contact your local service organization Do not put the e line or any of it...

Page 60: ...optimum coffee quality It is imperative to ensure that persons are not subject to any health hazards as a consequence of the consumption of the food items dispensed by the e line If care and cleaning of the coffee machine is not carried out properly dispensing milk beverages will constitute a food hygiene hazard point All automatic cleaning operations are logged See chapter 7 2 Periodic cleaning o...

Page 61: ...tenance The needs to be serviced every 12 months or every 50 000 products Maintenance may only be carried out by a service organization appointed by the manufacturer Please contact your local service organization for any maintenance tasks Fig 7 1 ...

Page 62: ...m cleaning Eversys cleaning ballsTM page 64 Automatic milk system cleaning EvercleanTM page 64 Steam wand page 42 Coffee milk outlet page 67 Bean hoppers page 67 Housing and touch screen page 67 Drip tray page 68 Grounds drawer page 66 Undercounter ground coffee disposal optional page 83 Milk tank page 65 Milk fridge page 65 Visual inspection cleaning balls dispenser page 68 ...

Page 63: ...Care 7 107678 V1 5 10 2019 63 106 7 2 2 Cleaning table Fig 7 2 V Visual inspection C Clean R Replace Daily Weekly Or as required C C C C C C V C C ...

Page 64: ...eaning is performed The following procedure is illustrated with the e fridge the milk tank and the fridge may differ e g with the Vitrifrigo side fridge there is a high milk tank A Press and hold the rinse button for 3 s to run automatic cleaning The Cleaning menu displays B Press Yes or No to cancel The Milk Tank Cleaning menu displays C Remove the milk tank 1 and store it in a fridge during the ...

Page 65: ...clean the cleaning tank 4 G Clean the milk tank tube with a damp single use cloth 5 and replace the milk tank 6 in the refrigerator H Press Continue 7 Fig 7 6 Fig 7 7 It takes approximately 12 minutes to complete the entire process RISK OF SCALDING OR BURNS Hot cleaning solution and steam are dispensed several times during the automatic cleaning Do not touch the outlets or the zone under the outle...

Page 66: ...s drawer in a sink 8 and clean it with soft soap J Rinse and dry the grounds drawer 9 K Lift the drip tray and replace the grounds drawer 10 L Acknowledge emptying of the grounds drawer Fig 7 9 RISK OF BURNS The grounds drawer contains hot water so empty it carefully Fig 7 10 Fig 7 11 8 9 10 ...

Page 67: ...oth bean hopper lids 1 C Unlock the bean hoppers 2 D Remove the bean hoppers 3 and store the beans for re use E Clean the bean hoppers 4 with soft soap rinse with water and dry with a soft cloth F Make sure that the bean hoppers are perfectly dry before refilling with coffee beans G Reassemble in the reverse order and lock the bean hoppers 7 3 4 Housing and display touch screen A Switch off the ma...

Page 68: ...d visual check of the cleaning balls dispenser A Switch off the machine at the main switch see 5 9 Switch off on page 46 B Remove the lid 1 and check that there are no blocked or broken cleaning balls in the dispenser 3 C If necessary clean the dispenser and remove the blocked or broken cleaning balls D Refill with Eversys cleaning ballsTM E Replace the lid 1 Fig 7 14 Make sure to previously switc...

Page 69: ...act your local service organization All Eversys coffee machines are equipped with an internal troubleshooting and error message system The following screen shows an example If an action of the user is required the warning sign 1 is displayed Fig 8 1 A Press the warning sign 1 to display the warning message and required action B Follow the display message s to solve the problem and press OK when do...

Page 70: ...date running Please wait Contact service organization E 097 Please set machine type Contact service organization E 098 Please start software update Contact service organization E 099 Communication Error Please turn the coffee machine off wait 10 s and turn it on again Communication error Please turn the coffee machine off wait 10 s and turn it on again 5 2 on page 38 E 100 Pressure Sensor Always Z...

Page 71: ... only continue if the grounds drawer is inserted 5 8 on page 45 S 009 Grounds drawer missing The sensor has detected that the grounds drawer is missing 5 8 on page 45 S 010 Bean hopper rear is empty or locked Please refill or unlock the bean hopper The brewing module has detected no coffee pow der in the chamber The bean hopper rear has to be refilled or unlocked 5 4 on page 40 S 011 Bean hopper f...

Page 72: ...e key for three seconds to start cleaning 7 3 1 on page 64 S 018 The last cleaning hasn t been finished correctly Please press Continue to start cleaning Cleaning cycle has been interrupted Please start a new cleaning procedure 7 3 1 on page 64 S 020 Brewing unit failure The brewing unit is blocked Switch the machine OFF wait 10 sec and turn it back ON If doesn t work machine is blocked Contact se...

Page 73: ... connected Water pump has been swit ched off Milk products blocked Contact service organization S 033 Touch Screen open Please close the display pro perly Machine blocked Contact service organization S 034 Bean hopper front is empty or locked Please refill or unlock the bean hopper The brewing module has detected no coffee pow der in the chamber The front bean hopper has to be refilled or unlocked...

Page 74: ...vice organization W 007 The coffee machine has been cleaned without cleaning balls Cleaning ball dispenser empty Blocked or broken cleaning balls This warning is set if no cleaning ball has been detected Check if the cleaning ball dispenser is empty If yes Refill it Check if a cleaning ball is blocking the dispenser If this message remains call your service organi zation 7 3 6 on page 68 W 008 Pre...

Page 75: ...ut if it can t unblock itself after three times the grinder is blocked and intervention is necessary the warning W 068 is set W 027 Date and time incorrect Please adjust the date and time in the display menu and restart the machine Turn the coffee machine off main switch and not standby button wait 10s and turn it on again that mostly fixes the problem But if the message is still shown after turni...

Page 76: ... fridge is too high Use and refill only cooled milk W 060 Milk module not connected Contact service organization W 065 Please schedule next service with your service technician In the next few weeks a service will be necessary It s good to plan the next service early enough no last minute action Please call your service technician 7 1 2 on page 61 W 066 Please schedule water filter change with you...

Page 77: ...oo low Please refill the bean hopper Light barrier detected no coffee beans in front hopper Refill bean hopper If warning remains please call your service tech nician 5 4 on page 40 W 086 Initial rinse of milk system hasn t been performed yet Check if you are logged out Make sure that you are being logged out so that the init rinse can start 6 9 on page 58 W 101 Steam boiler pressure too high Cont...

Page 78: ... tank in the refrigerator is not empty Check that the milk is cold enough 4 5 C Always fill the milk tank with pre cooled milk Check that the end of the milk in take tube lay on the bottom of the filled milk tank Check that the milk tube is not pinched and in good condition 8 3 4 Steam wand is clogged The steam wand needs to be purged before and after every product preparation See chapter 5 6 5 St...

Page 79: ... 2m e 2 cup e 2m cup e 2m fridge See Everfoam Steam automated milk foam production e foam 9 2 Additional steam wand Without steam wand 9 4 Undercounter ground coffee disposal 9 5 Decaffeinated powder chute 9 6 LED illuminated rear panel 9 7 Bean hopper lock 9 8 Coffee pot dispensing outlet 9 9 Option selection 2 kinds of milk e 2m 9 10 Cup centering guide 9 11 ...

Page 80: ... 4m self See Everfoam Steam automated milk foam production e foam 9 2 Additional steam wand 9 3 Without steam wand 9 4 Undercounter ground coffee disposal 9 5 Decaffeinated powder chute 9 6 LED illuminated rear panel 9 7 Bean hopper lock 9 8 Coffee pot dispensing outlet 9 9 Option selection 2 kinds of milk e 4m 9 10 Cup centering guide 9 11 ...

Page 81: ...exture the milk by product type This is done through the Micro AirDosing MAD system controlled electronically Fill your pitcher with milk place it under the steam wand and press the e foam 1 button Your service engineer will setup this option according to your needs 9 3 Additional steam wand This options enables the possibility to dispense two steam products at the same time It is only possible to...

Page 82: ...ine User Manual Eversys AG 9 4 No steam wand No steam wand is installed e g self service machines Everfoam manual steam and auto steam functions described in this manual are not available if there is no steam wand Fig 9 3 ...

Page 83: ... needs during initial commissioning 1 Grounds chute table inserted into the counter top cut out by your service engineer during initial commissioning 2 Grounds chute machine 3 Black grounds bin drawer for normal use with a hole 4 Red cleaning drawer for use during cleaning process The software will display a warning message to replace the black grounds bin by the red cleaning drawer and to remove ...

Page 84: ...tion of ground coffee max 20 g 0 7 oz Use espresso fine grind coffee for optimal in cup quality E Close the powder chute lid and press Continue to dispense the product 9 7 Led illuminated rear panel The Led illuminated rear panel displays a white light Only add grounded coffee in the decaffeinated powder chute Depending on settings the Decaf button may not be displayed in the products area Refer t...

Page 85: ...self service machines 9 9 Coffee pot dispensing outlet This option is available to fill coffee pots that don t fit under the standard coffee outlet max adjustable height 165 mm 6 5 in The outlet for coffee pots 1 replaces the standard coffee outlet and fits to all machines types except Shotmaster Fig 9 7 Fig 9 8 1 1 ...

Page 86: ... types of milk We recommend using Vitrifrigo s refrigerator ref FG16i DGT DUAL MILK or the integrated fridge 9 11 Cup centering A guide is clipped to the drip tray to help center cups under the coffee outlet Fig 9 9 If using e g regular milk on milk tank 1 and e g soy milk on milk tank 2 it is not possible to guarantee Lactose Free Milk on milk tank 2 Fig 9 10 ...

Page 87: ...tware if the machine is used in a manner not specified by the manufacturer the protection provided by the coffee machine may be impaired When the coffee machine is connected to a host the user takes the entire responsibility for errorless transmission of the results e g hardware software and firmware to this system Each e line is tested by Eversys AG before shipping Any warranty will be deemed voi...

Page 88: ...ly authorized Manager The term manager designates duly trained persons who are permitted to perform specific tasks on the e line Service engineer The term service engineer designates duly trained persons who are permitted to install maintain and service the e line Service organization The term service organization designates the organization which is permitted to appoint service engineers and is y...

Page 89: ...t of coffee but half the amount of water Coffee A coffee is an espresso shot that is extracted with the same amount of coffee but the amount of water is doubled Americano long black An Americano is hot water with an espresso shot extracted on top of the hot water Coffee pot An American based one or two espresso shots but sets with multiple cycles in order to fill the pot Macchiato A Macchiato is a...

Page 90: ...OK Save Rinse List of numbers text linked to an illustration 1 2 3 Warning messages are signaled by this symbol and bold type The main risk appears in capital letters e g RISK OF BURNS Non compliance with these messages may result in damage to the machine causing burns or in having to stop a product They are used to designate an imminent and dangerous situation which if not avoided may lead to mod...

Page 91: ...balls container 62 pcs 1 Water inlet hose 3 8 3 8 L 2 m 1 Hose clamp 16 27 mm 1 Drain hose Ø22 16 2 m 1 Drain connection 1 O ring Ø15 6x1 78 mm 1 EvercleanTM 3000 ml c 2m and c fridge only 1 EvercleanTM cleaning container c 2m and c fridge only 1 EvercleanTM dosing pump 25 ml c 2m and c fridge only 1 Red transport locks to keep for safe use 1 Quick start guide 1 Remove transport locks instructions...

Page 92: ...s 2 x 1 5kg 3 3 lb Coffee spout hgt 70mm to165mm 2 7 to 6 49 inch Interface USB SD Card Ethernet Serial RS 232 CCI Standby mode less than 2W Coffee boiler size 2 x 1 5 Litre 2 x 0 39 gal US Lighting concept Front panel full color LED Power requirement Single phase 1 N PE 220 240V 50 60Hz 25A 5 8kW Two phases US JP 2 PE 200 210V 50 60Hz 30A 4 9kW Three phases 3 N PE 380 420V 50 60Hz 15A 5 8kW Three...

Page 93: ...nding 2 x drive ceramic grinder disk User Interface 1 x 8 colour touch screen Bean hoppers 2 x 1 5kg 3 3 lb Coffee spout hgt 65mm to165mm 2 55 to 6 49 inch Interface USB SD Card Ethernet Serial RS 232 CCI Standby mode less than 2W Coffee boiler size 1 5 Litre 0 39 gal US Lighting concept Front panel full color LED 3RZHU UHTXLUHPHQW Single phase 1 N PE 220 240V 50 60Hz 15A 3 0 Two phases 2 PE 200 2...

Page 94: ...LFDO GDWD Brew chamber 1 x up to 24g Grinding 2 x drive ceramic grinder disk User Interface 1 x 8 color touch screen Bean hoppers 2 x 1 5kg 3 3 lb Coffee spout hgt 65mm to165mm 2 55 to 6 49 inch Interface USB SD Card Ethernet Serial RS 232 CCI Standby mode less than 2W Steam boiler size e 2 8 litre 2 11 gal US e 2m 5 6 litre 1 48 gal US Coffee boiler size 1 5 litre 0 39 gal US Lighting concept Fro...

Page 95: ...r 7HFKQLFDO GDWD Brew chamber 2 x up to 24g Grinding 2 x drive ceramic grinder disk User Interface 2 x 8 color touch screen Bean hoppers 2 x 1 5kg 3 3 lb Coffee spout hgt 65mm to165mm 2 55 to 6 49 inch Interface USB SD Card Ethernet Serial RS 232 CCI Standby mode less than 2W Steam boiler size e 4 8 litre 2 11 gal US e 4m 5 6 litre 1 48 gal US Coffee boiler size 2 x 1 5 Litre 2 x 0 39 gal US Light...

Page 96: ... 49 inch Interface USB SD Card Ethernet Serial RS 232 CCI Standby mode less than 2W Steam boiler size 5 6 litre 1 48 gal US Coffee boiler size 2 x 1 5 Litre 2 x 0 39 gal US Lighting concept Front panel full color LED e 4m Self Service w h d mm w h d inch 840 713 600 33 27 9 23 6 weight kg weight lb 119 262 3RZHU UHTXLUHPHQW Single phase 1 N PE 220 240V 50 60Hz 25A 5 8kW Two phases 2 PE 200 210V 50...

Page 97: ... Bean hoppers 4 x 1 5kg 3 3 lb Coffee spout hgt 65mm to165mm 2 55 to 6 49 inch Interface USB SD Card Ethernet Serial RS 232 CCI Standby mode less than 2W Steam boiler size e 6 8 litre 2 11 gal US e 6m 5 6 litre 1 x 1 48 gal US Coffee boiler size 3 x 1 5 litres 3 x 0 39 gal US Lighting concept Front panel full colour LED 3RZHU FRUGV 3RZHU UHTXLUHPHQW Single phase 1 N PE 220 240V 50 60Hz 25A 5 8kW T...

Page 98: ...nager super user Tech advanced service engineer access only Contact your service organization for more information 11 4 1 Statistic History Parameter Default Operator Manager Tech See chapter Product Counter 6 3 1 on page 52 Day counter 6 3 1 on page 52 Period Counter 6 3 1 on page 52 Total counter 6 3 1 on page 52 Machine Counter History Product history Error history Cleaning history Rinse histor...

Page 99: ... 72 6 4 on page 53 Cake thickness mm 14 Contact service Tamping kg 20 Contact service Pre Infusion s 0 8 Contact service Relax Time s 2 0 Contact service Second tamping mm 2 0 Contact service page 2 2 Bypass quantity 0 Contact service Coffee cycles 1 Contact service Milk quantity s 9 0 6 4 on page 53 Milk sequence White on top Contact service Cof Delay time 0 0 Contact service Foam sequence Foam M...

Page 100: ...tyle Tempest Contact service Number of display layer 3 6 5 on page 54 Automatic go back to layer 1 Yes Contact service Screensaver off 6 5 on page 54 Front Lighting Mix 6 5 on page 54 Front Lighting brightness 90 Contact service page 2 3 Show extraction counter No Contact service Colorize extraction time Off Contact service Lock Function stop button Off Contact service Standby button On Contact se...

Page 101: ...ameter Default Operator password protected Manager Tech See chapter Grind Hopper front 6 6 on page 56 finer 1 100 mm 0 6 6 on page 56 Coarser 1 100 mm 0 6 6 on page 56 Grind Hopper front 6 6 on page 56 finer 1 100 mm 0 6 6 on page 56 Coarser 1 100 mm 0 6 6 on page 56 ...

Page 102: ...eriodic Contact Service Cleaning Time 18 00 Contact Service Cleaning Period h 24 Contact Service Cleaning Time Tolerance h 4 Contact Service Cleaning Weekend Mode off Contact Service If cleaned without detergent Block never Contact Service Standby After Cleaning No 6 7 on page 57 Standby On Off times off 6 7 on page 57 Parameter Default Operator Manager Tech See chapter Operator 6 8 on page 57 Cha...

Page 103: ... Cups 40 Cups not warm 78 D Decaf 89 Decaf 43 Delete All Languages 55 Directives 10 Disposal 14 Drip tray 18 E Emergency stop 48 EMT 88 Everclean 89 EvercleanTM 12 Everfoam 89 Eversys cleaning balls 18 89 Eversys cleaning ballsTM 12 F Front view 18 H Heating panel 40 Hot water product 41 I Import Icons 55 Import Language 55 Intended Use 9 Irritant products 12 K Keep safe 11 L Layer Page 31 Learn w...

Page 104: ...versys cleaning balls 68 Rinse 39 Risk of burns 11 Risk of electrocution 11 S Safety Importance of the instructions 10 Non compliance with rules 10 Safety data sheets 12 Safety signs 15 Scalding 11 Service engineer 88 Service organization 88 Short term storage 13 Slide 29 Standby after cleaning 57 Standby On Off times 57 Steam product 42 Steam wand 18 Steam wand clogged 78 Stop 44 Stop Temperature...

Page 105: ...107678 V1 5 10 2019 105 106 Notes ...

Page 106: ...onal and regional distributors These partners provide a fully integrated service pro vision ranging from machine sales and servicing through to user training c 2 Cameo e Connect e Barista e Foam and e Clean are trademarked property of Eversys AG This manual is designed for final user purpose only and information can be changed at any time without amending these instructions Eversys AG 107678 v1 5 ...

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