GUARANTEE AND SERVICE POLICY
This product is guaranteed against faulty materials and manufacture for a period
of one year from the date of purchase. In the event of issues with the product
the customer shall contact the technical help line. The branch the product shall
be returned to will be identified and a return number will be allocated. The cus-
tomer shall then return the product to the branch along with the returns number.
No on site field support will be provide for this product.
The Guarrantee is valid provided that:
1. The appliance has been installed by a competent person in accordance with the
Installation, User instructions, all relevant Code of Practice, Regulations in force
at the time of installation and that all necessary controls and safety devices have
been fitted correctly.
2. The appliance has only been used for heating potable water.
3. The appliance has been maintained as detailed in the Installation and User
Instructions.
4. The product has been returned with proof of purchase & returns number
Exclusions:
The inner container with integral heating element is not guaranteed against
excessive scale build-up.
The Warranty is void if:
1.
The appliance has been modified or tampered with in any way.
2. The appliance has been damaged by frost.
This guarantee, in no way, affects the statutory rights of the
consumer
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