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EVELO.COM
Warranty Overview
Every EVELO Electric Bicycle comes with a 4 year warranty against manufacturing
defects in materials or workmanship on its frame, battery, controller, and motor
assembly.
This warranty applies only to the original registered owner of the EVELO bicycle and
is not transferable. This limited warranty does not apply to normal wear and tear,
malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance,
alteration, modification, accidents, or other improper use.
It is important that you register your new bicycle within 30 days after purchase in order
to activate the warranty.
Terms of the Warranty
For your reference, we’ve outlined the comprehensive terms of the warranty below:
•
Frame, Display, Controller, and Motor Assembly – are warranted to be free from
defects in material or workmanship for a period of forty-eight (48) months or
20,000 miles (whichever comes first) from purchase. After any warranty period
has elapsed, you may purchase spare and replacement parts by contacting us.
•
Original Batteries – are warranted to be free from defects in material or
workmanship for a period of 48 months from the date of purchase as follows:
full replacement during the first 24 months, while replacements needed during
months 25-48 are prorated as per our prorated schedule (details on website).
•
Replacement Batteries (if provided) – are warranted to be free from defects in
material or workmanship for a period of six (6) months from delivery.
Please note that while every effort is made to provide our customers with a superb
shopping experience, issues sometimes can arise during shipping. If any parts happen
to be damaged during shipping, EVELO will send a replacement part at our expense
and will work with you or the bike shop of your choice to fix the issue.
WARRANTY
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