202201-553-ENG
User manual - Mixpro 14
P19
7. WARRANTY CONDITIONS (continued)
In all cases, our liability shall be limited to the amount paid by the customer for non-compliant equipment.
Any legal action of the customer against us relating to the warranty of the equipment shall be barred 1 year
after the date of discovery of the defect. The customer shall have to prove the date of this discovery.
Request for Warranty
For any request related to the repair of an equipment covered by the manufacturer’s warranty, the customer
shall have to fill the warranty form, available on our website to the following address: https://www.euromair.
com/en/after-sales-service/
For a full dossier, the following documents shall have to be attached:
•
the purchase invoice of the final user
• pictures of the defective parts of the equipment
•
a description of the breakdown
•
the quote of labor if the customer is certified by EUROMAIR for repairing the equipment
No invoice of labor shall be taken into account without our prior approval.
Analysis of the breakdown by our technical department
A file number shall be given to the customer and an answer shall be provided within 48 working hours after
reception, provided that the request for warranty is considered as full.
In the event the equipment is covered by the manufacturer’s warranty, we shall confirm the warranty to
the customer and send him a quote (without price) detailing the parts to be changed and any comments.
Return of replacement parts
Replacement parts must be ordered with a warranty agreement number and will be made available to the
customer at our factory.
The conditions of return of the equipment are detailed in our Delivery terms.
In the case of a warranty claim on an on-board component such as a Kohler, Honda or Vanguard engine in
a machine manufactured by us, only the manufacturer of the component is able to validate the warranty
coverage.
In this case, the request must be addressed directly to the manufacturer of the component or to its nearest
authorised representative. The Euromair, Euromair MPC or Mixer service centres may be considered as the
manufacturer’s representatives if they are the closest. As this principle also applies to batteries, our supplier
Parts Holding Europe, or one of its sister companies, remains your contact for your requests (https://www.
partsholdingeurope.com/).
