EURO Andorra, Operation And Installation Manual, Page: 43 / 44

EXTENDED WARRANTY AGREEMENT
Euro Fireplace heaters come with a standard 2 year warrenty. To extend this to 4 years
warranty please complete and send or email to warranty@eurofireplaces.com.au
Cust
omer Name ___________________________________
Heater ___________________________________
Heater Production Number ___________________________________
Purchased through ( Dealer) ___________________________________
Purchase Date ___________________________________
Installation Date ___________________________________
Installation by (Please provide
details of installer) ___________________________________
Warranty conditions
• The heater must be installed by a licensed installer
• A Euro Fireplace approved flue kit must be used (minimum 4m in length)
• Damages through incorrect installation ( like leakage etc.) will void the warranty
• The heater has never been operated in accordance with the supplied operating instructions
• The heater has been installed to appropriate Australian flue standards
• A certificate of compliance has been issued
• The heater has not sustained damage due to intentional force
• The heater has not been subject to modification, repairs and or incorrect handling
• The ash pan must be regularly emptied and excess ash inside the firebox is regularly cleaned out
• The air control must be shut during non-operational times
If you have any problems with your fireplace, please contact your place of purchase. In order for us to
fulfil your warranty agreement you must present your proof of purchase; your dealer will arrange whatever
appropriate action needs to be taken
Although the unit has a 4 year warranty, the gwlass window only has warranty for 30 days after purchase
• Vermiculite firebricks that crack due to overheating are not covered by the warranty
• Cracks in stone or tile finishes due to overheating are not covered by warranty
Warranty may be voided if defect occurs due to operation under extreme conditions, such as:
• Fuel Quantity exceeds recommended limit
• Air supply is altered
• Not recommended fuel types are used
• Green firewood is used on a regular basis (green firewood will result in excess rust build due
to moisture and acid attacking the metal, especially when the air vents are continually shut)
In order to maintain warranty, please avoid heat overcharge, which can be identified by:
• Firebox distortion
• Fireplace door damage
• Buckling of grill and safety bar
• Change of colour of heater surface
Only spare parts approved by the manufacturer may be used
I have been informed by my local Euro fireplace supplier on how to operate the wood
heater correctly
Date
________
Name _______________________SIgnature ____________________________
Please submit the warranty page to Euro Fireplaces
By email: warranty@eurofireplaces.com.au
By mail: Euro Fireplaces 165 Mt. Buller Rd Mansfield VIC 3722
If you have any questions, please feel free to call us on 1300 733 705
Or visit our website www.eurofireplaces.com.au