APPENDIX VI:
WARRANTY
1. Scope
The factory warrants its dome camera
products to be free from defect in materials
and workmanship for a period of one year
from the date of purchase. During this period
the factory will repair or replace components
of the product which proves to be defective.
The factory warrants the repaired and
replaced components for a period of 90 days
from the date of dispatching repaired
products. Defects of products caused by Force
Majeure (such as war, earthquake, lightning
strike and so on), abuse, non-standard
operation, change of construction, normal
wear or accident are void of warranty.
Factory assumes no risk and shall be subject
to no liability for damages or loss resulting
from the specific use or application made of
the products. Factory's liability for any claim,
whether based on breach of contract,
negligence, infringement of any rights of any
party or product liability, relating to the
products shall not exceed the price paid by the
distributor to the factory.
In no event will factory be liable for any
special, incidental or consequential damages
however caused, whether by the negligence of
the factory or otherwise.
For defective products exceeding the warranty
period, the factory assures the user a lifetime
payable service
2. Products Information
Should a product require service during the
warranty period, please contact the factory to
request an RAN number and ship the product
to factory with the following information:
Product mode and serial number; Date of
purchase, purchase order number, sales
confirmation number and invoice number;
Detailed description of defect or malfunction.
If there is a dispute regarding the warranty of
a product which does not fall under the
warranty conditions stated above, please
include a written explanation with the product
when returned.
3. Shipping
To speed the shipping back of repaired
product, user should request the RAN
(Returned Authorization Number) number
first and ship the product with a RAN label to
the factory at user's own charges. Factory will
adopt the same means of transportation as
user does to ship back the repaired product.
Factory will only bear the freight charges for
shipping back.
Product mode and serial number;
Date of purchase, purchase order number,
sales confirmation number and invoice
number;
Detailed description of defect or malfunction.
If there is a dispute regarding the warranty of
a product which does not fall under the
warranty conditions stated above, please
include a written explanation with the product
when returned.
EVC-TP-SO453ARW, EVC-TP-SO448AN
www.eurovideo-cctv.com
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