ETAS ES595.1, User Manual

Page: 35 / 81

ETAS Troubleshooting Problems
ES595.1 - User Guide 35
7 Troubleshooting Problems
This chapter gives some information of what you can do when problems arise
with the ES595.1 and problems that are not specific to an individual software or
hardware product.
7.1 Error LEDs
Please observe the LED which provides information on the functions of the
interface and the ES595.1 (see the chapter “LEDs” on page
16) to be able to
judge the operational state of the ES595.1 as well as troubleshooting mea -
sures.
7.2 Troubleshooting ES595.1 Problems
The following table lists some of the possible problems with a remedy.
If you have any further questions, please contact our Customer Support (see
chapter 11 on
page 77).
Problem Diagnostic Questions Possible Solutions
The ES595.1 is not found
with "Search for Hard -
ware" in INCA.
Did you install the INCA
version required?
Check that the INCA
software installed on
your PC corresponds to
the requirements listed
in section 8.8.2
on page 49.
Did you install the INCA
ES5xx Add-On version
required?
Check that the INCA
ES5xx Add-On installed
on your PC corresponds
to the requirements
listed in section 8.8.2
on page 49.
Did you configure the
network card correctly?
INCA, Config Tool and
HSP operation:
Check that your network
card has been config -
ured in accordance with
section 8.8.1
on page 48.
Is the hardware on the
PC connected?
Check that the connec -
tion is undamaged.
The ETK interface is not
initialized.
Have you installed the
ETK Drivers and Tools?
Check that ETK Drivers
and Tools installed on
your PC corresponds to
the requirements listed
in section 8.8.2
on page 49.
Which ETK is con -
nected?
Check whether the con -
nected ETK is supported
(see chapter 8.9.4
on page 52).