8. TROUBLESHOOTING
Repair of your machine should be carried out by an authorised service company. If your
machine requires repair or if you cannot solve an issue with the information provided
below, then you should:
•
Unplug your machine from the mains power supply.
•
Turn off the water supply.
FAULT
POSSIBLE CAUSE
TROUBLESHOOTING
Your machine does
not start.
Machine not plugged in.
Plug machine in.
Fuses are faulty.
Replace the fuses.
No mains power supply.
Check mains power.
Start/Pause button not
pressed.
Press the Start/Pause button.
Programme dial ‘stop’
position.
Turn the programme dial to the
desired position.
The machine door is not
completely closed.
Close the machine door.
Your machine does
not intake water.
Water tap is turned off.
Turn tap on.
Water inlet hose may be
twisted.
Check water inlet hose and
untwist.
Water inlet hose clogged.
Clean water inlet hose filters. (*)
Inlet filter clogged.
Clean the inlet filters. (*)
The machine door is not
completely closed.
Close the machine door.
Your machine does
not discharge water.
Drain hose clogged or twisted.
Check the drain hose, then
either clean or untwist.
Pump filter clogged.
Clean the pump filter. (*)
Laundry is too tighly packed
together in the drum.
Spread your laundry in the ma-
chine evenly.
Your machine
vibrates.
The feet have not been
adjusted.
Adjust the feet. (**)
Transit bolts fitted for
transportation have not been
removed.
Remove the transit bolts from
the machine. (**)
Small load in the drum.
This will not prevent operation of
your machine.
Your machine is overloaded
with laundry or laundry is
unevenly spread.
Do not overload the drum.
Spread laundry evenly in the
drum.
Your machine rests on a hard
surface.
Do not set up your Washing
Machine on a hard surface.
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