ESPi VOLTAR 2.0 SOLAR UPS
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Technical Specifications
31
APPENDIX B
RETURN FOR REPAIR POLICY AND PROCEDURE
CORPORATE POLICY
ESPi warrants this product to be free of defects and to be fully functional for a warranty
period beginning from the date of original shipment, given correct customer installation
and regular maintenance. ESPi will repair or replace any unit without cost during its
warranty period if the unit is found to be defective for any other reason other than abuse
or incorrect use or incorrect installation. ESPi is not liable for any labor or repair costs
incurred by the customer.
Do not try to repair the unit. If it fails, replace it with another unit and return
the faulty unit to ESPi for repair. Any modification of the unit by anyone
other than an authorized ESPi representative voids the warranty.
RMA PROCEDURE
If a unit needs repair, call ESPi at 877-799-3774 (toll free) for an RMA Number and return
the defective unit, freight prepaid to:
ESPi
Shipping & Receiving
630 Lincoln
Clay Center, KS 67432
Attn: Repair Dept.
When preparing the unit for shipment:
- Use the original packaging
- Provide the following information (required):
- The RMA Number posted on outside of shipping container
(ESPi will not accept return shipments without an RMA)
- Statement inside the shipping container with the following details:
- RMA Number
- Description and quantities of equipment being returned
- Brief description of the problem
- Your billing address
- Your shipping address
You will be notified of the repair status of the returned equipment within 2 weeks of
receipt of your shipment at the address listed above.
ESPi will provide needed equipment repair beyond the warranty period for a nominal
charge. Contact your ESPi sales representative for details and pricing.
Summary of Contents for V2-20A-150W-12V-1D
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