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2.2.2 Before installation
Before installing, the following installation packages should be downloaded from ESET’s website:
ESET Remote Administrator components:
ESET Remote Administrator – Server
ESET Remote Administrator – Console
ESET client solutions:
ESET Smart Security 4.x
ESET Smart Security 3.x
ESET NOD32 Antivirus 4.x
ESET NOD32 Antivirus 3.x
ESET NOD32 Antivirus 2.7
Only download the client solutions you will use on client workstations.
2.2.3 Installation
2.2.3.1 Installation of ERA Server
Install ERAS on the server named GHOST (see the example in
Environment overview
). You can select either
Typical
or
Advanced
installation mode.
If you select Typical mode, the program will prompt you to insert a license key – a file with the extension .lic or .zip that
provides operation of ERAS for the period defined in the license. Next, the program will ask you to set the update
parameters (username, password and update server). You can also proceed to the next step and enter the update
parameters later.
If you select the Advanced installation mode, the installer will offer additional parameters to be set. These parameters
can be modified later via ERAC, but in most cases this is not necessary. The only exception is server name, which should
match the DNS name, or %COMPUTERNAME% value of your operating system or the IP address assigned to the
computer. This is the most essential piece of information for performing the remote installation. If a name is not
specified during installation, the installer will automatically supply the value of the system variable %COMPUTERNAME
%, which is sufficient in most cases.It is also important to select the correct database to which ERAS information will be
stored. For more information see the chapter titled
Database types supported by ERA Server
.
Important:
Recent versions of Microsoft Windows (Windows Vista, Windows Server 2008 and Windows 7) enforce
security policies limiting local user account permissions, meaning the user may not be able to execute specific network
operations. If your ERA service is running on a local user account, push installation issues may occur in certain specific
network configurations (e.g. when installing remotely from domain to workgroup). When using Windows Vista,
Windows Server 2008 or Windows 7, we recommend running the ERA service on accounts with sufficient networking
rights. You can specify the user account on which you want to run ERA in the Advanced installation scenario.
Note
: Although ERA Server has full Unicode support, there are situations when the server converts characters to ANSI
or vice versa (e.g. email, computername). In such situations the Language for non-Unicode programs setting is used.
We recommend you change this setting to match the server environment locale, even if you are not using a localized
version of ERA (i.e. you are using the English language mutation). You can find this setting under
Control panel
>
Regional and language options
on the
Advanced
tab.
ERAS program components are installed by default in the following folder:
%ProgramFiles%\ESET\ESET Remote Administrator\Server
Other data components such as logs, install packages, configuration, etc. are stored in:
%ALLUSERSPROFILE%\Application Data \ESET\ESET Remote Administrator\Server
The ERAS service is launched automatically after the installation. The activity of the ERAS service is recorded in the
following location:
%ALLUSERSPROFILE%\Application Data\ESET\ESET Remote Administrator\Server\logs\era.log
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