Resolving Issues
yellow
– Real-time file system
protection is enabled, but the
maximum level of protection is not
ensured: The yellow icon is displayed
if any of the following events have
occurred:
• The Personal firewall is blocking all
network traffic
• Virus signature database update
failed (no Internet connection
detected, your license has expired, or
you have entered an invalid username
and/or password, etc.)
• Document protection, Email client
protection, or Web access protection
is disabled or malfunctioning
• Operating system is not up to date
red
– The Personal firewall or real-
time file system protection is disabled
.
Since the proper functioning of these
modules is vital to your system’s
security, we recommend enabling the
inactive module immediately.
ESET’s technical support specialists
are ready to assist you in resolving
potential problems. Before contacting
technical support, we strongly
recommend that you search for
a solution on the ESET website first.
This will help you resolve the problem
quickly within a couple of minutes.
Answers to the most frequently asked
questions can be found at:
http://www.eset.eu/support/faq
For various problem solutions,
directions and hints, read our
knowledge base:
http://www.eset.eu/support/
knowledge
To contact ESET’s technical support,
please fill in the support query
submission form integrated into
the program. Instructions are in the
following section of this manual or use
the web form available at the following
url if for some reason you cannot use
the integrated form:
http://www.eset.eu/support/form
Submitting a technical
support query
In the event of a problem, contact
ESET’s technical support using the
query submission form integrated in
the program. In the
Help and support
section, select
Technical support query
.
