Service Procedure
If your Performance Computer ever needs service,
please follow these simple steps:
1
Review the appropriate section of this manual.
It may have a solution to your problem.
2
If possible, check out our website for answers to
common questions, or email us at:
3
To arrange service, call us toll-free at:
1-800-543-1608
We may be able to solve your problem over the phone.
If the problem requires that you send your Performance
Computer to the factory for repair, we will provide you
with a Service Order Number, which must be included
on the outside of your shipping box.
Enclose the following information with your unit:
•
Your Service Order Number
•
Your name and return address
•
Your daytime telephone number
•
A description of the problem.
Out Of Warranty Repairs
For out of warranty repairs, include prepayment in the
amount you were quoted by the Customer Service Rep-
resentative. If the unit has been damaged, abused, or
modified, the repair cost will be calculated on a parts
and labor basis. If it exceeds the basic repair charge,
you will be contacted with a quotation. If the addi-
tional payment is not received within 30 days (or if
you notify us that you choose not to have your unit
repaired at the price quoted), your unit will be returned,
without repair. Payment can be made by check, money
order, or credit card. Mail the unit and Power Cord To:
ESCORT
Customer Service Department
Service Order Number ______________
5440 West Chester Road
West Chester, Ohio 45069
For your own protection, we recommend that you ship
your Performance Timer postpaid and insured. Insist
on a proof of delivery, and keep the receipt until the
return of your unit.
www.gtimer.com
35
34
Service
One Year Limited Warranty
The manufacturer warrants your Performance Com-
puter against all defects in materials and workman-
ship for a period of one (1) year from the date of the
original purchase, subject to the following terms and
conditions: The sole responsibility of the manufacturer
under this Warranty is limited to either repair or, at
the option of the manufacturer, replacement of the Per-
formance Computer. There are no expressed or implied
warranties, including those of fitness for a particular
purpose or merchantability, which extend beyond the
face hereof. Some states do not allow limitations on
how long an implied warranty lasts, so the above limi-
tations may not apply to you.
Warranty
The manufacturer is not liable for any incidental or
consequential damages arising from the use, misuse,
or mounting of the Performance Computer. Some states
do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or
exclusion may not apply to you. This Warranty gives
you specific rights. You may have other legal rights,
which vary, from state to state. This Warranty does not
apply if the serial number on the housing of the unit
has been removed, or if your unit has been subjected
to physical abuse, improper installation, or modifica-
tion.
