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ES220 IP Phone

www.escene.hk

Escene Communication

Connecting Your Phone

Your system administrator will likely connect your new SayHi ES210 IP Phone to the corporate IP

telephony network. If that is not the case, refer to the graphic and table below to connect your

phone.

1) Open the box of ES210 IP Phone

，

carefully check the packing list as follow:

Item

Counts

IP Phone

Handset

Handset Cord

Power adapter

1 (need to buy )

RJ45 cable

RJ11 cable

1 (ES2xx)

Quick Installation

Quick User Guide

Product certification

2) As shown in figure 2.1

，

please plug Handset Cord into RJ11 interfaces (IP Phone and

Handset)

，

RJ45 cable into the LAN interface

；

IP Phone will automatically start if IP Phone with

POE function.

3) The phone must work together with power adapter without POE support.

4) If you want connect your computer into LAN at the same time, please connect your

computer to PC interface of the phone with a RJ45 cable.

Figure2.1 Interfaces of SayHi ES220

Summary of Contents for ES22

Page 1: ...www escene cn en Escene Communication ES220 IP Phone User Manual firmware v1 0 2 9 777 E Es sc ce en ne e C Co om mm mu un ni ic ca at ti io on n C Co o L Lt td d ...

Page 2: ...old and Resume Switch Calling Line 9 Transfer Calls 9 Using Mute 9 Do Not Disturb 10 3 way Conference 10 5 Advanced Call Handling 11 Using the Phone Book 11 Using Call Logs 13 6 Keypad Instruction 14 SIPAccount Settings 14 Network Setting 15 PC Port 16 Load default settings 16 Modify password 16 Language setting 17 Customizing Rings and Volume 17 View status 18 Diagnose 18 7 Web Settings 19 Config...

Page 3: ...tting 27 VLAN Setting 29 VPN Setting 30 Dial Plan setting 30 Global SIP 32 Phone Maintenance 32 Log 32 Default Setting 33 Auto Provision 34 FTP Upgrade 35 TFTP Upgrade 36 HTTP Upgrade 37 Reboot 38 Phone Status 39 System Info 40 About 40 Appendix 42 ...

Page 4: ...ighlights l HD Voice HD Codec l Support unified maintenance and auto upgrade l Support Plug and Play l Enterprise Phone Book l Support PSTN interface l Support Headset interface l Support PoE and AC power adapter Technical Features Item Technical Features Graphic LCD with background light Screen 16 2 characters Language Support Multi Module Line 2 VoIP Line Function Keys 6 Navigation keys arrow bu...

Page 5: ...ing Call Waiting Call Queuing Call Forward Call Transfer Call Holding Call Pickup Callback Redial Auto answer Phone directory speed dial call record direct dial 3 way conference DnD Voice mail Voice Prompt Voice Message Application Enterprise phone directory XML Phonebook Private phone directory Security Password Login Web Signaling encryption Media encryption Management Upgrade HTTP TFTP FTPAuto ...

Page 6: ...1 Handset Cord 1 Power adapter 1 need to buy RJ45 cable 1 RJ11 cable 1 ES2xx CD 1 Quick Installation 1 Quick User Guide 1 Product certification 1 2 As shown in figure 2 1 please plug Handset Cord into RJ11 interfaces IP Phone and Handset RJ45 cable into the LAN interface IP Phone will automatically start if IP Phone with POE function 3 The phone must work together with power adapter without POE su...

Page 7: ...dware on your SayHi ES220 from figure 3 1 Figure 3 1 SayHi ES220 6 Item Description 1 message button when have new message in the light will blink red 2 Line 1 When you use this line the light is red 3 and PSTN Headset button Toggles the headset on or off When headset is on the light is red 15 17 18 1 2 3 4 5 9 10 11 12 13 19 14 16 7 6 8 ...

Page 8: ...eturn to the standby interface When in communication press C it has mute function 9 CONFERENCE Conference button Connect calling called party to the conference 10 TRANSFER Transfer button Transfer redirects a connected call 11 HOLD Pick up Hold button Put a call on hold 12 REDIAL Redial button To dial the last number 13 Speaker button Speaker button Toggles the speakerphone on or off Red steady Pi...

Page 9: ...hone LCD Screen displays Functions 1 Line status Show the phone line status 1 Disconnect into network 2 Only Peer to Peer call 3 Network connected normal but the line is not successfully registered 4 Network is OK and the line is available 5 Line is turned on DND 2 Time and date Show current time and date You can set with different sources the more 7 Web Setting 1 ...

Page 10: ... button so that the status light is Red and then do as using speakerphone 1 You can hear dial tone 2 Enter a number 3 Press button default or wait 5s default then it send the number automatically Redial Press REDIAL button to dial the last number or press Navigation button Right in Standby interface Dialed number select a number then select Dial and press OK button Dial from a call log 1 Press OK ...

Page 11: ...p is Red and flashing Put on headset press Headset button so that the status light is Red and then do as using speakerphone Auto answer 1 Press OK button Function setting Auto answer 2 Select Enable 3 Your phone answers incoming calls automatically after a few rings Tips Your system administrator configures Auto answer to use either the speakerphone or a headset You might use Auto answer if you re...

Page 12: ... Transfer Calls Transfer redirects a connected call The target is the number to which you want to transfer the call If you want to Then Talk to the transfer recipient before transferring a call consult transfer 1 Press TRANSFER button 2 Enter number 3 press default or wait five seconds default then transfer the call Using Mute With Mute enabled you can hear other parties on a call but they cannot ...

Page 13: ...ss OK button Function setting DND select line Disable 3 way Conference You can establish a three party conference during the conversation three phone parties can communicate with each other If you want to Then Invite the transfer recipient into a conference in a transferring 1 When the transfer recipient answer the call press CONFERCENCE button on your phone 2 Then the held one transfer recipient ...

Page 14: ...one book View ALL or select a contact who are belong to different group 3 Select a contact and a number then press OK button Add group 1 Press OK button Phone book 2 Select Personal phone book Modify 3 Select the Add group then press OK button 4 Use the navigation keys to select content press OK button to set and modify Group name name of the group 5 Press OK to complete Add Contacts 1 Press OK bu...

Page 15: ...tton Phone book 2 Select Personal phone book Modify 3 Select Modify Group press OK button 4 Select a group you want to delete press OK button Find 1 Press OK button Phone book 2 Select Personal phone book Find 3 input the ground name can find the ground LDAP 1 Press OK button Phone book 2 Select LDAP press the OK button 3 Select Search name name then input the name and press OK or Back 4 Select Se...

Page 16: ...w your call logs 1 Press OK button Call history Missed Calls Received Calls or Dialed numbers 2 Use the navigation keys to view the call record information You can delete the information Select Delete all Dial from a call log Please refer to the previous part 4 Basic call handing Placing a call Tips Each call log store up to 20 entries on SayHi ES220 IP phone ...

Page 17: ...on sip accounts sayHi ES220 series IP phones can support 2 independent SIP account Each account can be configured to different SIP server If you want to Then Create an SIP account 1 Select System setting Advanced setting 2 Enter the password required The default is empty 3 Select SIP Accounts SIP 4 Select one of the account you want to setting you can configure the following parameters Enable acco...

Page 18: ...anced setting 2 Enter the password required The default is empty 3 Select SIP Account sip 4 Select Enable account Disable 5 Select Save to saves settings Network Setting If you want to Then LAN Port 1 Select System setting Advanced setting 2 Enter the password required The default is empty 3 Select Network LAN Port you can configure the following parameters Type static IP or DHCP or PPOE IP enter ...

Page 19: ...ot PC Port 1 Select System setting Advanced setting 2 Enter the password required The default is empty 3 Select Network PC Port you can configure the following parameters Mode you can select bridge or router 4 Select Save to saves settings Load default settings If you want to Then Load default settings 1 Choose System settings Advanced settings 2 Enter the password required The default is empty 3 ...

Page 20: ...djust the volume level 1 Select System setting Phone setting Volume setting 2 You can adjust the volume level of following types Ring volume Phone call ring volume Handset volume Handle output volume Handset mic volume Handle input volume Speaker volume Hands free speaker output volume Speaker mic volume Hands free input volume Headset volume Headphone output volume If you want to Then Change the ...

Page 21: ...ines You can see the SIP account software It include phone Mode software version kernel version Upgrade date Running time Diagnose If you want to check the phone hardware function press OK button diagnose you can check the phone item as below If you want to Then Keys You can check the phone keys LCD Press OK to start press C to exit Lights Press OK to start press C to exit Sound Press OK to start ...

Page 22: ...d of the phone to enter the status page and find out the IP address of IP phone Enter it for example http 192 168 0 200 into the address bar of web browser The default login name and password are both root Config Guide You can finish the base configuration step by step by this guide When press Next you can configure the Network parameters for the phone ...

Page 23: ...k Escene Communication 20 After configure the network parameter press next then you can configure sip account for the phone Press Finish the base configuration of the phone is complete now you can use the phone to call with sip ...

Page 24: ...HCP Config the phone get ip info from DHCP server IP Address Config the ip manual for phone Netmask Config the netmask manual for phone Gateway Config the gateway manual for phone Username pppoe The pppoe username Password pppoe The pppoe password MTU pppoe The mtu for pppoe default is 1500 Primary DNS The primary DNS server Secondary The secondary DNS server MAC Address Display the MAC of the pho...

Page 25: ...ult Telnet port is 23 if you change it for example change it to 2003 you must use IP and Telnet port to login the manage page for example telnet 192 168 0 200 2003 It will take effect on next reboot SIP Account The phone attempts to register to the SIP server using the account registrar data provided by the automatic or manual initialization Choose one Account you will find the following parameter...

Page 26: ...P Server Server for registration provided by administrator Register Expire Time IP phone automatically registered every time Amount Of Line Account Used The line key of account used default is 1 Audio The IP phone supports the following voice codecs G 722 G 711A G 711U G 723 and G 729A You can enable disable the desired codecs via Web interface Please contact your system administrator for more det...

Page 27: ... highlight the desired one in the Enabled Disable Codecs list and press the to move to the other list 8 Choose Submit to save the change Of course you can control the voice bulk in this choose PhoneBook Group You can add edit and delete group in a phone book on web page of ES210 1 Click PhoneBook Group If you want to add a Group you just ought to click Add Group You can edit an existed Group by cl...

Page 28: ...er of a contact OtherNumber The Number3 phone number of a contact Group You can assign a contact to a specific group If there isn t any group set on the phone the group is None by default Account Select a SIP account relating this contact that is you can dial to the contact from this SIP account LDAP 1 Overview LDAP stands for Lightweight Directory Access Protocol which is a client server protocol...

Page 29: ...ou want to add a BanList you just ought to click Add BanList You can edit an existed BanList by click You can delete an existed BanList by click if you want to delete all BanLists you just ought to click Delete All BanList 2 When you add a BanList or edit an existed BanList you can set several parameters as follow BanList Serial Number Serial number of a BanList ...

Page 30: ...e number3 phone number of a ban contact Account Select a SIP account relating this ban contact that is the ban contact can t dial to this SIP account Enterprise Phonebook You can download Enterprise Phonebook from this web interface But you should do second develop on the sip server to enable this function completely If the sip server no add some function to hold this option this option can be use...

Page 31: ...ES220 IPPhone www escene hk Escene Communication 28 ...

Page 32: ...ime format or 12 hour time format Time Zone GMT You can select different time zone for the phone Manual Setting This used to manual set time for the phone QoS The qos priority support diff serv and precedence Network Packet Mirroring When select on then you can capture the phone s packet use notebook which connect to pc port of the phone VLAN Setting You can add the phone and PC to different VLAN ...

Page 33: ...option you can set several parameters as follow VLAN Setting Enable VPN You can enable disable VPN for phone and pc VPN Type L2TP or SSL_VPN VPN Server Addr VPN server s ip VPN User Name VPN user s name VPN password A password be use for authentication SSL_VPN Upload VPN config Dial Plan setting If you want to setup a dial plan you can click Dial Plan ...

Page 34: ...ly if you want to call the phone Called Insert Number There have two option Enable or Disable Position Which position you want insert the number Number Waht number you want to insert Called Delete Number There have two option Enable or Disable Tips Note When you want to add code and delete at the same time you can add code first after that base on the number you add decide the position and length ...

Page 35: ...n 32 Global SIP You also can setup the SIP server on Global SIP If you set SIP server in global SIP then you don t need to set SIP server in account SIP Phone Maintenance Log If you need to catch a debuging Level log you need setup on this interface ...

Page 36: ...me of the web page Old Password The old password used to login of the web page New Password The new password used to login of the web page Confirm Password The new password used to login of the web page Administrator Login phone web page used administrator privileged User Login phone web page used general user privileged Default Setting You can load the phone to the factory default setting in defa...

Page 37: ... phone will load to factory default setting on next reboot Auto Provision When you open the auto provision function the phone will auto provision if the phone detect a higher sofrwre or kernel which are put on the software server The detail information about auto provision you can see the appendix ...

Page 38: ...g file from server Broadsoft Compatiblity This used to compatible the broadsoft format s config file Auto Download Expension This used to auto download expansion s config from server Auto Download Enterprise Phonebook This used to auto download enterprise phone from server Auto Download Personal Phonebook This used to auto download personal phonebook from server Booting Checked This used to checke...

Page 39: ... password provide by ftp server Software Upgrade Used to upgrade the software of the phone Kernel Upgrade Used to upgrade the kernel of the phone Configuration You can used update backup to update backup the configure file of the phone Phone Book You can used update backup to update backup the phonebook of the phone EXT Module You can used update backup to update backup the expansion of the phone ...

Page 40: ...grade Used to upgrade the software of the phone Kernel Upgrade Used to upgrade the kernel of the phone Configuration You can used update backup to update backup the configure file of the phone Phone Book You can used update backup to update backup the phonebook of the phone EXT Module You can used update backup to update backup the expansion of the phone HTTP Upgrade You can upgrade the software k...

Page 41: ...upgrade the software of the phone Kernel Upgrade Used to upgrade the kernel of the phone Configuration You can used upload download to upload download the configure file of the phone Phone Book You can used upload download to upload download the phonebook of the phone EXT Module You can used update backup to update backup the expansion of the phone means it has not this function now Reboot You can...

Page 42: ...ES220 IPPhone www escene hk Escene Communication 39 When you press Reboot the phone will reboot Phone Status You can see the currently status of the phone when use Phone Status option ...

Page 43: ...en used System Info option Attention On this interface you can see the software and kernel which we used for test and this user_manual is written base on this software and kernel This software version is V1 0 2 9 777 This kernel version is v2 5 9 About You can see the phone model when used About option ...

Page 44: ...ES220 IPPhone www escene hk Escene Communication 41 ...

Page 45: ...410_version2 0 4 6 for ES410 and DS412 S_ES310_version2 0 4 6 for ES310 and DS312 S_ES210_version2 0 4 6 for ES210 and DS212 Write down the new version you want to upgrade and save it on your provisioning server Please note that if the version is not older than and same as the one on your phone auto provision of your software would be not available 3 After it upload the new software to the TFTP HT...

Page 46: ... Configuration file is the configuration file of your Escene IP phone You can download it from your phone You can see the following chapter to see how to download a configuration file from Escene IP hone and modify by yourself If the IP phone s MAC address is 00 11 22 33 44 55 the normal configuration file of it should be 001122334455 xml 2 Broadsoft Configuration files Broadsoft Configuration fil...

Page 47: ...ister Phonebook on TFTP HTTP HTTPS FTP Server Escene IP phone supports Enterprise Phonebook and Personal Phonebook l Enterprise Phonebook Enterprise Phonebook is used for all staffs in your office All phones will download a common phonebook for all staffs The file s name must be Enterprise_Phonebook xml on your provisioning server and you can not rename it l Personal Phonebook Personal Phonebook i...

Page 48: ...value according to the examples discussed previously string value 192 168 0 201 TFTP Server IP Address 7 Click the OK button IP Phone 1 Input the IP Phone s IP Address in browser 2 Enter user and password with root then open the web page 3 Click Phone Maintenance and select Auto Provision 4 Select like as follows 5 Click Submit to save it Auto Provision via fixable TFTP HTTP HTTPS FTP Server IP Ph...

Page 49: ...er URL is TFTP TFTP 192 168 0 201 192 168 0 201 is the default Server IP address HTTP HTTP 192 168 0 201 HTTPS HTTPS 192 168 0 201 FTP FTP 192 168 0 201 Username the user to login FTP HTTP HTTPS server Password the password of the user using to login FTP HTTP HTTPS server Username and password are available in FTP HTTP HTTPS only unavailable in TFTP ...

Page 50: ...from server and update it automatically Booting Checked Check all items you had selected and upgrade update them when the phone boot Auto Provision Frequency The auto provision Frequency which you want Auto Provision Time The time you want to execute auto provision Examples of Auto Provision Frequency and Time 1 When you set the Auto Provision Frequency and disableAuto Provision Time set to None t...

Page 51: ...as files and devices in a network whether on the Internet or on a corporate intranet and whether or not you know the domain name IP address or geographic whereabouts An LDAP directory can be distributed among many servers on a network then replicated and synchronized regularly 2 Configuration Please note that LDAP Phonebook support on ES620 ES410 ES330 ES320 ES310 ES210 the version must be V2 2 3 ...

Page 52: ...ephoneNumber Pager telephone number sn surname Surname last name or family name telephoneNumber Office phone number 3 2Attributes on Escene Configured Page 3 2 1 LDAP Name Filter Description LDAP name filter is the search criteria for name look ups The format of the search filter is compliant to the standard string representations of LDAP search filters RFC 2254 The name prefix for search entered ...

Page 53: ...ntered prefix telephoneNumber s sn Returns all LDAP records which have the sn field set and the telephoneNumber field starts with the entered prefix 3 2 3 Server Address Description This setting refers to the DNS name or IP address of the LDAP server Default Value 0 0 0 0 Example 192 168 1 100 ldap company com 3 2 4 Port Description This setting specifies the LDAP server port Default Value 389 3 2...

Page 54: ... server allows anonymous binds Otherwise you will need to provide the Password along with the Username in order to access the LDAP server Default Value blank 3 2 8 Max Hits 1 32000 Description This setting specifies the maximum number of search results to be returned by the LDAP server If Max hits is 0 or blank the LDAP server will return all search results Please note that a very large value of t...

Page 55: ... are requested The user can configure multiple space separated number attributes by using this setting Please consult you system administrator regarding which number attributes are to be configured Valid Values space separated number attributes e g telephoneNumber Mobile ipPhone Home Default Value blank Examples Mobile telephoneNumber ipPhone Requires Mobile telephoneNumber and ipPhone fields for ...

Page 56: ...iption This setting can be used to enable call out line identification using LDAP When the setting is turned Enabled the phone performs an LDAP number search for PreDial or Dial status Valid Values Enabled Disabled Default Value Disabled 3 3 Example for Configuration You can use the below settings as a starting point and adjust the filter and display attributes according to your needs LDAP Name Fi...

Page 57: ...Enabled LDAP Sorting Results Enabled LDAP Lookup for PreDial Dial Enabled 4 Configuration on EscenePhone 5 LDAP Server Installation 5 1Install OpenLDAP Server on Windows 2003 System Install openldap 2 2 29 db 4 3 29 openssl 0 9 8a win32_Setup exe according to default prompt please remember the install path for next steps 1 Double click the install program to run the installation ...

Page 58: ...ES220 IPPhone www escene hk Escene Communication 55 2 Please remember the install path E g C Program Files OpenLDAP ...

Page 59: ...ES220 IPPhone www escene hk Escene Communication 56 3 Choose the Full installation mode as picture ...

Page 60: ...ES220 IPPhone www escene hk Escene Communication 57 ...

Page 61: ...clude schema inetorgperson schema include schema corba schema include schema dyngroup schema include schema java schema include schema misc schema include schema nis schema include schema openldap schema 2 Modify the LDAP directory node Access to the install path open the file names slapd conf find the command suffix dc my domain dc com rootdn cn Manager dc my domain dc com Please modify these two...

Page 62: ...d server Cmd to OpenLDAP s install path for example cd c Program Files OpenLDAP then run the command slapd d 1 If run the server successfully you can find the command of slapd starting NOTE Please do not close this window to make sure the LDAP Server keep running 5 2 3 Add contact Create a plain text named escene ldif in install path Then put the content like following dn dc escene dc cn objectCla...

Page 63: ...scene Organization dn cn Manager dc escene dc cn objectClass organizationalRole cn Manager description Escene Address Book Administrator Cmd to execute command ldapadd xv D cn Manager dc escene dc cn W f escene ldif Input the password you set here is escene ...

Page 64: ... in Windows System 6 1 Install LDAPExploreTool2 Install the LDAPExploreTool2 according to the prompt 6 2 Create the Configurations in LDAPExploreTool2 1 Run the LDAPExploreTool2 access to File Configurations 2 Create the New Configuration a Fill in a name in Configuration option ...

Page 65: ...ES220 IPPhone www escene hk Escene Communication 62 b Input the server address on Server option ...

Page 66: ...no password press ok will display Test OK NOTE Server name or IP Server port Version settings are relate with the settings on escene phone d Configure the cn Manager dc escene dc cn on User DN and tick the Store password for protect your settings enter the password which you configure on the server ...

Page 67: ...he settings above you can press Test connection to test your settings if it prompt warning message please re try the steps above again we can continue the next steps if the test is passed 3 Choose the Action LDAP then press Open achieve the settings Then you can get the page like following picture Please right click the ...

Page 68: ...ng Entry RDN The format is cn XXX Object Class from schema Select the structure class which entry belongs to each structure class has its own must attributes and may attributes We select Person for example here Must attributes Double click attribute to add them to the entry node If need multi cn can be allow to repeat added May attributes Double click attribute to add them to the entry node If nee...

Page 69: ...cene hk Escene Communication 66 Please notice the note label on the picture above After save the settings you can find the new added entry at the left of the LDAP catalogue 3 You can add more contact entries by these steps ...

Page 70: ...Co om mm mu un ni ic ca at ti io on n C Co o L Lt td d Address Floor 4 Building C Yuean Industrial Park Huangcun Road No 51 Tianhe District Guangzhou China Postal Code 510660 Tel 86 20 28096798 Fax 86 20 28096786 http www escene hk Technical Support E mail support escene cn ...

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