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ES&S DS200, Troubleshooting Manual, Page: 8 / 13

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ES&S DS200 Troubleshooting Manual Download Page 8

P a g e 

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8

July 2018

If Solution Unsuccessful

CALL YOUR CLERK

Problem:

“

Jammed Ballot

”

 Error Message Displays

Cause:

Ballot is stuck in machine

Solution:

Retrieve 

Ballot Counter Judge Duty Card

Follow 

“

Jammed Ballot

”

 instructions on back of Duty Card

NOTE:  Error message will indicate that ballot HAS or HAS NOT been counted 

–

 be sure to follow correct procedures

If Solution Unsuccessful

If jams continue, check for obstructions or dirty read heads

Follow instructions for 

“

Ballots will not feed into the ballot counter

”

 above

If that is unsuccessful, CALL YOUR CLERK

Summary of Contents for DS200

Page 1: ...oming out page 4 o Machine is printing tape is folded mangled or feeding sideways page 4 o Machine screen is frozen will not allow selections to be made page 5 o AutoMARK machine has print error message on the screen page 5 BALLOT FEED ISSUES o First ballot of the day will not go into the ballot counter page 6 o Ballots will not feed into the ballot counter page 6 o Jammed Ballot Error Message Dis...

Page 2: ...let Make sure power supply cords at back of machine are connected Test wall outlet for power Ensure extension cords and surge protectors are connected and turned on Raise screen to power on If Solution Unsuccessful Raise screen Press the POWER button located in the access door to turn on machine If Solution Unsuccessful Note Machine will operate on battery power approximately 3 hours CALL YOUR CLE...

Page 3: ... no text shows Cause Tape roll is installed incorrectly Solution Press red cancel printing button on screen Open access panel press blue lever to open printer tape compartment Remove print tape roll turn so that tape feeds from the right side of the roll as you face the machine like this Pull a small amount of tape out of the compartment to get it started and snap printer compartment closed Press ...

Page 4: ...led or feeding sideways Cause Tape roll is feeding off center Solution MUST be done with assistance from Clerk CALL YOUR CLERK While on the line the clerk will walk you through the following steps o Press red cancel print button on screen o Open access panel press blue lever to open printer tape compartment o Pull out enough tape to get to a clean area of paper o Snap printer compartment closed o ...

Page 5: ...pt button o Press re open poll button o Press Go to voting mode button If Solution Unsuccessful CLERK WILL CONTACT ANOKA COUNTY Problem AutoMARK has printing error message on the screen Cause Printer cartridge is dirty or clogged with ink Solution Turn AutoMARK key to Test position and select eject ballot o If ballot will not eject you will need to remove the ballot manually o Open access printer ...

Page 6: ...th plastic clip holding it in place If bar is up push down and secure plastic clip If Solution Unsuccessful Proceed to next step Ballots will not feed into the ballot counter Problem Ballots will not feed into the ballot counter Cause Ballot path is obstructed or read heads are dirty Solution Verify ballot is correct for your precinct Retrieve cleaning kit from machine supply bag Unlock antenna co...

Page 7: ...P a g e 7 July 2018 Wipe read heads to clean Close read head compartment and antenna compartment ...

Page 8: ...e Duty Card Follow Jammed Ballot instructions on back of Duty Card NOTE Error message will indicate that ballot HAS or HAS NOT been counted be sure to follow correct procedures If Solution Unsuccessful If jams continue check for obstructions or dirty read heads Follow instructions for Ballots will not feed into the ballot counter above If that is unsuccessful CALL YOUR CLERK ...

Page 9: ...k will walk you through the following steps o Open Access Panel and press Close Polls button o Press Close Polls on DS200 screen o Cancel printing of tapes o Cancel modem results o Press Re Open Polls button on DS200 screen o Enter Override Code CLERK WILL PROVIDE o Press Clear Votes button yellow on DS200 screen o Press and confirm Clear Votes button blue o Confirm Public Count 0 o Press Go to Vo...

Page 10: ...odem can take at least 15 minutes or more to send successfully If Solution Unsuccessful Follow instructions in Closing the Polls Checklist Part 3 Troubleshooting Unsuccessful Modem Transmission Problem Modem Transmission Fails Cause Varies Solution Move machine to area with better reception Modem Process Unsuccessful at First Attempt Try Again in Different Location If modem process is NOT successf...

Page 11: ...r window or other unobstructed area Machine will continue to operate on battery power Open antenna compartment on the top of machine just behind the screen lift antenna Select Ignore and Continue Select Retry Send Results If modem process is successful you will see this screen Select OK ...

Page 12: ...vice seal number to seal number on Official Precinct Certification sheet Cut wire seal with scissors Pull out memory device Place memory device AND wire seal in Memory Device Transmittal Envelope Give Memory Device Transmittal Envelope AND Results Tapes to Head Judge Problem Modem Transmission Troubleshooting Unsuccessful Shut Down and Return Memory Device to Clerk Cause Varies Solution If modem t...

Page 13: ...utton light to go off before proceeding to next step Compare Memory Device seal number to seal number on Precinct Certification Cut wire seal place memory device AND wire seal in Memory Device Transmittal Envelope Call City Clerk to inform of situation and make notation in Incident Log Give Results Tapes to Head Judge Dispatch an Election Judge to deliver Memory Device Transmittal Envelope to City...

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