P a g e
|
4
July 2018
Problem:
Machine is printing, but nothing is coming out
Cause:
Tape stuck in printer compartment
Solution:
Press red
“
cancel printing
”
button on screen and open tape compartment
Pull a small amount of tape out of the compartment (to get it started) and
snap printer compartment closed
Press
“
Report Options
”
button
Select Zero Report, print report
Press
“
cancel
”
button after report has printed
Press
“
go to voting mode
”
button
Tape should begin printing right away
If Solution Unsuccessful
CALL YOUR CLERK
Problem:
Machine is printing, tape is folded, mangled or feeding sideways
Cause:
Tape roll is feeding off center
Solution:
MUST be done with assistance from Clerk
CALL YOUR CLERK
–
While on the line the clerk will walk you through the
following steps:
o
Press red
“
cancel print
”
button on screen
o
Open access panel, press blue lever to open printer tape
compartment
o
Pull out enough tape to get to a
“
clean
”
area of paper
o
Snap printer compartment closed
o
Listen for the
“
click
”
when door is latched
o
Press
“
re-open poll
”
button
o
Enter Override code: CLERK WILL PROVIDE
o
Press
“
report options
”
, print zero tape
o
Press
“
cancel
”
button once report has printed
o
Press
“
re-open poll
”
button
o
Press
“
go to voting mode
”
button
If Solution Unsuccessful
If unsuccessful, press
“
cancel print
”
button again
CLERK WILL CONTACT ANOKA COUNTY