
P a g e
|
5
July 2018
Problem:
Machine screen is frozen, will not allow any selections to be made
Cause:
DS200 lag in communication due to processing speed
Solution:
MUST be done with assistance from Clerk, stay connected until process is
complete.
Using the barrel key, open the access panel and locate the power button.
o
Press and hold the power button until red light goes out.
o
DS200 will take at least 30 seconds to power off
o
Press the power button to reboot DS200, green light will appear
o
When prompted, enter election code and press
“
accept
”
button
o
Press
“
cancel print
”
button
o
Press
“
re-open poll
”
button
o
Enter Override code: CLERK WILL PROVIDE and press
“
accept
”
button
o
Press
“
re-open poll
”
button
o
Press
“
Go to voting mode
”
button
If Solution Unsuccessful
CLERK WILL CONTACT ANOKA COUNTY
Problem:
AutoMARK has printing error message on the screen
Cause:
Printer cartridge is dirty or clogged with ink
Solution:
Turn AutoMARK key to
“
Test
”
position and select
“
eject ballot
”
o
If ballot will not eject you will need to remove the ballot manually
o
Open access printer lid, press plastic tabs to open printer
compartment
o
Lift out print tray, remove ballot from inside AutoMARK
To clear print error message, remove print cartridge
from the back
side of AutoMARK
o
Use a wet paper towel to wipe the bottom of
cartridge, you will see ink on cartridge if dirty
o
Replace ink cartridge into print compartment on
the
back side of the AutoMARK
o
Insert ballot and continue with printing
POWER BUTTON
–
Located inside the access panel.