ES&S DS200, Troubleshooting Manual, Page: 5 / 13

P a g e | 5
July 2018
Problem: Machine screen is frozen, will not allow any selections to be made
Cause: DS200 lag in communication due to processing speed
Solution:

MUST be done with assistance from Clerk, stay connected until process is
complete.

Using the barrel key, open the access panel and locate the power button.
o
Press and hold the power button until red light goes out.
o
DS200 will take at least 30 seconds to power off
o
Press the power button to reboot DS200, green light will appear
o
When prompted, enter election code and press “ accept ” button
o
Press “ cancel print ” button
o
Press “ re-open poll ” button
o
Enter Override code: CLERK WILL PROVIDE and press “ accept ” button
o
Press “ re-open poll ” button
o
Press “ Go to voting mode ” button
If Solution Unsuccessful

CLERK WILL CONTACT ANOKA COUNTY
Problem: AutoMARK has printing error message on the screen
Cause: Printer cartridge is dirty or clogged with ink
Solution:

Turn AutoMARK key to “ Test ” position and select “ eject ballot ”
o
If ballot will not eject you will need to remove the ballot manually
o
Open access printer lid, press plastic tabs to open printer
compartment
o
Lift out print tray, remove ballot from inside AutoMARK

To clear print error message, remove print cartridge from the back
side of AutoMARK
o
Use a wet paper towel to wipe the bottom of print
cartridge, you will see ink on cartridge if dirty
o
Replace ink cartridge into print compartment on the
back side of the AutoMARK
o
Insert ballot and continue with printing
POWER BUTTON –
Located inside the access panel.