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Ericsson HM220d User Manual Download Page 72

 

 Trouble shooting

 

 

72 (87)

EN/LZT1083982 R4

2000-12-07

8

Trouble shooting

8.1

Configuring your PC when not using DHCP

When accessing the modem's built-in web pages and the Configuration wizard, your
computer should be configured to use DHCP as described in previous sections.

If your settings, according to information from your ISP/service provider, does not
include the use of DHCP you have to reconfigure your PC again before you can access
the modem.

Follow the step-by-step instructions below to configure your computer to not using
DHCP.

Installation using Ethernet in Windows 95 (or higher) or USB in Windows 98:

1

From the Start menu select Settings -> Control panel. The "Control Panel" dialog
box will appear.

2

Double-click on the

Network

icon and the "Network" dialog box will appear.

Ethernet installation

USB installation (Windows 98)

3

Select the TCP/IP protocol according to the pictures above.

4

Click the

Properties

button and the "TCP/IP Properties" dialog box will appear.

Summary of Contents for HM220d

Page 1: ...HM220d ADSL Modem User Guide Ericsson Mobile Communications AB 2000 All rights reserved HM220d ADSL Modem User Guide...

Page 2: ...ification Statements ACROBAT is a registered trademark of Adobe Systems Incorporated ACROBAT READER is a registered trademark of Adobe Systems Incorporated MICROSOFT INTERNET EXPLORER is a trademark o...

Page 3: ...EN LZT1083982 R4 3 87 2000 12 07...

Page 4: ...figuring the PC 12 3 Installation using USB for Windows 98 PCs 14 3 1 System requirements 14 3 2 Connecting equipment 15 3 3 Installing USB drivers 16 3 4 Configuring the PC 22 4 Installation using US...

Page 5: ...ode 69 6 3 5 Access restricted 69 6 3 6 Power cycle 69 7 Technical reference 70 7 1 Factory default configuration 70 7 2 Specification of the HM220d ADSL modem 71 8 Trouble shooting 72 8 1 Configuring...

Page 6: ...6 87 EN LZT1083982 R4 2000 12 07 9 3 3 CE Requirement 77 9 3 4 USA 77 Glossary 80...

Page 7: ...l boldface Subscription Administration Hyperlinks are underlined host Angle brackets mean that you should replace this part with what is indicated within the brackets Note Text written in this manner...

Page 8: ...connection which requires that a Network Interface Card NIC be installed on your computer allows you to connect multiple computers to a single modem Once you are connected a simple press of the PipeLo...

Page 9: ...to the wall 1 Insert and secure screws to the wall at a distance of 100 mm 3 9 If needed drill holes and insert plastic anchors or toggles first The screws should not be secured flush to the wall Lea...

Page 10: ...configured for TCP IP When this option is used a standard Ethernet cable carries data between the modem and the computer An Ethernet interface used in conjunction with a hub allows you to link up mult...

Page 11: ...r cable to the POWER connector on the back of the modem Plug the power supply adapter into a power source Figur 1 Connect via Ethernet interface Assuming the modem has been connected properly the mode...

Page 12: ...s then Control Panel 2 Double click on the Network icon and the Network dialog box appears Figur 3 Network dialog box 3 Select the TCP IP protocol together with the name of the type of physical networ...

Page 13: ...gur 4 IP Configuration dialog box 3 From the scroll down menu at the top select the Ethernet adapter according to the above example 4 Verify that the IP Address is within the range 192 168 254 1 to 19...

Page 14: ...lation phase This driver facilitates communication between the modem and the computer Unlike an Ethernet connection a USB connection does not allow for more than one computer to be linked to the modem...

Page 15: ...k of the modem and connect the rectangular plug of the cable to the USB port on the back of your PC 3 Connect the Power cable to the POWER connector on the back of the modem Plug the power supply adap...

Page 16: ...e for USB and one for the Ethernet emulation of USB Follow these steps to install the USB drivers 1 Once the cables are connected the New hardware found dialog is shown for a few seconds and then the...

Page 17: ...make sure that the provided CD ROM is in your PCs CD ROM drive Click the Next button 5 Windows now locates the appropriate files and shows the path Click the Next button and the software installation...

Page 18: ...n Windows 98 will now continue to the next phase of the installation 8 The New hardware found dialog is now shown for a few seconds and then the Add New Hardware Wizard starts searching once again for...

Page 19: ...2000 12 07 10 Select Search for the best driver for your device and click the Next button 11 Select CD ROM drive and make sure that the provided CD ROM is in your PCs CD ROM drive Click the Next butto...

Page 20: ...CD was included in the original package of your PC and you used it to set up your system There may be a need to install some Microsoft network components on the PC from the Windows iinstallation CD I...

Page 21: ...Windows 98 PCs EN LZT1083982 R4 21 87 2000 12 07 When the driver installation has been done and the Power USB and ADSL LEDs have turned solid yellow the modem is ready for operation Figur 16 LED symb...

Page 22: ...tings then Control Panel 2 Double click on the Network icon and the Network dialog box appears Figur 17 Network dialog box 3 Select the TCP IP protocol togheter with Ericsson HM220d Virtual NIC driver...

Page 23: ...ration dialog box 3 From the scroll down menu at the top select the Virata Virtual Bus Ethernet driver according to the above example 4 Verify that the IP Address is within the range 192 168 254 1 to...

Page 24: ...and is installed during the installation phase This driver facilitates communication between the modem and the computer Unlike an Ethernet connection a USB connection does not allow for more than one...

Page 25: ...k of the modem and connect the rectangular plug of the cable to the USB port on the back of your PC 3 Connect the Power cable to the POWER connector on the back of the modem Plug the power supply adap...

Page 26: ...e for USB and one for the Ethernet emulation of USB Follow these steps to install the USB drivers 1 Once the cables are connected the Found new hardware dialog is shown for a few seconds and then the...

Page 27: ...d make sure that the provided CD ROM is in your PCs CD ROM drive Click the Next button 5 Windows now locates the appropriate files and shows the path Click the Next button and the software installatio...

Page 28: ...2 07 7 Click the Finish button Windows 2000 will now continue to the next phase of the installation 8 The Found new hardware dialog is now shown for a few seconds and then the Found New Hardware Wizar...

Page 29: ...2000 12 07 10 Select Search for a suitable driver for my device and click the Next button 11 Select CD ROM drive and make sure that the provided CD ROM is in your PCs CD ROM drive Click the Next butt...

Page 30: ...ows 2000 PCs 30 87 EN LZT1083982 R4 2000 12 07 13 Click the Next button and the following dialog appears 14 Click the Yes button to start the installation When the installation is finished the install...

Page 31: ...Cs EN LZT1083982 R4 31 87 2000 12 07 15 Click the Finish button When the driver installation has been done and the Power USB and ADSL LEDs have turned solid yellow the modem is ready for operation Fig...

Page 32: ...rol Panel 2 Double click on the Network and Dial up Connections A new view appears including icons for Local Area Connections 3 Double click on the Local Area Connection icon for the Ericsson HM220d V...

Page 33: ...ess from the modem s DHCP server Check IP configuration 1 From the Start menu select Programs Accessories Command Prompt The Command Prompt window appears 2 Type ipconfig and verify that the IP Addres...

Page 34: ...ssing the web based graphical interface that comes installed on the modem itself The HM220d ADSL modem is shipped from the factory with particular default settings However you may need to change some...

Page 35: ...5 7 Status The Advanced Settings button will bring up a new window including all parameters that can be set This view can be used when reconfiguring the modem or just checking the settings Described i...

Page 36: ...ion process is available in two different configuration modes as shown on the next page in the wizard Select configuration mode Figur 36 Configuration wizard Select configuration mode Auto configurati...

Page 37: ...not been provided which means that the configuration is done more or less manually In this mode you have to enter or change some more settings Select the appropriate configuration mode and then click...

Page 38: ...ne B string by your ISP service provider The following pictures will guide you through the wizard and explain the settings Enter your A and B auto configuration strings Note You have to enter the stri...

Page 39: ...oint to Point protocol PPP is used by the modem to establish connections over the ADSL ATM network and when a connection is made your account is identified by your User name and Password This account...

Page 40: ...e settings by clicking the Finish button the parameters will be set and a check is performed that their values are correct Note This will take a while but just wait until the Status message appears If...

Page 41: ...ration wizard Status message Click the Reboot button The wizard will now close and the modem is rebooting This will take approximately one minute When the Power Ethernet or USB depending on which conn...

Page 42: ...FC1483 or Bridged RFC1483 Which one you need to use depends on the configuration specified by your ISP service provider ADSL mode The HM220dp modem can work in four different ADSL modes Multimode defa...

Page 43: ...e modem EN LZT1083982 R4 43 87 2000 12 07 If you have chosen the Routed PPPoA mode continue reading the next section For Routed RFC1483 mode go on to section 5 3 2 and for Bridged RFC183 mode go on to...

Page 44: ...VC should be one pair identifying DSLAM equipment at the ISP side of the ADSL line and ISP router This pair should be provided by the access network operator Encapsulation type When data is transferre...

Page 45: ...he modem also supports Network Address Translation NAT which translates IP addresses from private internal addresses to globally unique external addresses NAT should be enabled for most users For user...

Page 46: ...the Domain Name System DNS should be provided by your ISP service provider Enter your settings and click on Next Enter account information Figur 44 Configuration wizard Enter account information The P...

Page 47: ...omized settings Note This page is only shown if you ticked the Make customized settings checkbox on a previous page in the wizard Figur 45 Configuration wizard Alter the customized settings System nam...

Page 48: ...e settings by clicking the Finish button the parameters will be set and a check is performed that their values are correct Note This will take a while but just wait until the Status message appears If...

Page 49: ...ration wizard Status message Click the Reboot button The wizard will now close and the modem is rebooting This will take approximately one minute When the Power Ethernet or USB depending on which conn...

Page 50: ...be one pair identifying DSLAM equipment at the ISP side of the ADSL line and ISP router This pair should be provided by the access network operator Encapsulation type When data is transferred via ATM...

Page 51: ...client If DHCP client is enabled the modems DHCP client will request the IP address and subnet mask for the modems WAN interface WAN IP address and WAN subnet mask The IP address and subnet mask for t...

Page 52: ...ot suitable for your LAN Note The Modem IP address MUST NOT be within the specified range but MUST be on the same IP sub network DNS of your ISP The IP address of the Domain Name System DNS should be...

Page 53: ...m setup Figur 51 Configuration wizard Finishing the modem setup This is the last page in the wizard and it includes all your settings Review the list and click the Back button to make any changes to p...

Page 54: ...Back button to return to previous pages and make the necessary changes When your settings have been accepted the following status message is shown picture on next page The parameters have been set Pr...

Page 55: ...ual path and the virtual path also has a unique virtual path identifier VPI The parameters for VP and VC should be one pair identifying DSLAM equipment at the ISP side of the ADSL line and ISP router...

Page 56: ...stomized settings checkbox on a previous page in the wizard Figur 54 Configuration wizard Alter the customized settings System name Location and Contact person The system information are for identifyi...

Page 57: ...e settings by clicking the Finish button the parameters will be set and a check is performed that their values are correct Note This will take a while but just wait until the Status message appears If...

Page 58: ...depending on which connection is used and ADSL LEDs have turned solid yellow the modem is ready for operation 5 4 Change configuration If you want to change your modem configuration just access the mo...

Page 59: ...t IP address of the modem you have to enter the new IP address to access the modem s web pages To change your modem configuration you can either use the Configuration Wizard click the Wizard button or...

Page 60: ...this view Figur 58 Advanced settings This view includes two new buttons Save and Cancel When you have made any changes and want to save them use the Save button The Cancel button will restore your set...

Page 61: ...e protocols and databases on the network that must keep track of the IP address assignments for the nodes on the local area network LAN For the Routed mode information on VP VC identifiers and some lo...

Page 62: ...uld be provided by your ISP service provider This is your account information that identifies your modem when a connection is made 5 5 3 DHCP This section is only shown if either Routed PPPoA or Route...

Page 63: ...c method used when data is transferred via ATM Virtual channels For Bridged RFC1483 operating mode the default value for the modem is LLC Logical Link Control encapsulation which allows multiplexing o...

Page 64: ...982 R4 2000 12 07 5 6 Product Information From the modem s Welcome page click the Product Info button to get the following view Figur 59 Product information This page contains information on your HM22...

Page 65: ...This view gives you the current status of the ADSL interface Click on the links below the table to get the status of the different modem interfaces The parameters shown and the different interface vie...

Page 66: ...should be familiar You may also want to know more about the modem LEDs which indicate the current operating state and provide useful diagnostic information 6 1 Modem LED indicator description Looking...

Page 67: ...hile the DSL line is training to get the optimum transmission rate When the line is trained the LED turns solid yellow PipeLock The PipeLock LED indicates whether or not the PipeLock feature is curren...

Page 68: ...ics state the HM220d ADSL modem executes diagnostics to verify the integrity of the hardware and software This state is entered when the modem is first powered up or after a power cycle When Power up...

Page 69: ...r The PipeLock LED is ON when the PipeLock feature is activated and OFF when PipeLock is deactivated Figur 67 PipeLock LED symbol 6 3 5 Access restricted When in the Access Restricted state the HM220d...

Page 70: ...item Default settings Operating mode Routed PPPoA Ethernet interface IP address 192 168 254 254 Subnet mask 255 255 255 0 VP VC identifiers None operator specific Encapsulation type VC Mux Password ha...

Page 71: ...t Temperature 40 to 70oC Humidity 5 to 100 RH Storage Temperature 25 to 55oC Humidity 5 to 100 RH Power consumption 9 Watts Colour Off white ADSL Standards HM220dp POTS Multimode T1 413 G Dmt and G Li...

Page 72: ...ve to reconfigure your PC again before you can access the modem Follow the step by step instructions below to configure your computer to not using DHCP Installation using Ethernet in Windows 95 or hig...

Page 73: ...Connections A new view appears including icons for Local Area Connections 3 Double click the Local Area Connection icon for the Ericsson HM220d Virtual NIC driver If you have several icons be sure yo...

Page 74: ...ution The following procedure will reset ALL of the modem s configurable values back to their original defaults including the IP address 1 Unplug the power supply cable from the POWER connector on the...

Page 75: ...rvice Centres Do not use any other accessories than Ericsson originals Failure to do so may result in loss of performance damage to the product fire electric shock or injury and will void the warranty...

Page 76: ...of receipt until terminated You can terminate it at any other time by destroying the Software together with all copies of the Software in any form Your licence will also automatically terminate witho...

Page 77: ...y arising out of the use of or inability to use this Software Vendor and its suppliers entire liability under this Agreement shall be limited to the amount actually paid by Licensee for the Software 9...

Page 78: ...ons CFR 47 These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential installation This equipment generates uses and can ra...

Page 79: ...urce of the problem can be determined and until repair has been made If this is not done the telephone company may temporarily disconnect service The telephone company may make changes in its technica...

Page 80: ...on merely ensures that the individual is who he or she claims to be but says nothing about the access rights of the individual Bandwidth The amount of data that can be transmitted in a fixed amount of...

Page 81: ...u use a domain name therefore a DNS service must translate the name into the corresponding IP address The DNS system is in fact its own network If one DNS server does not know how to translate a parti...

Page 82: ...sed to cooperate with a ISDN telephone line and requires that a device called a ISDN splitter be installed at the subscriber or business premises G Dmt POTS One of four ADSL modes that the HM220dp ADS...

Page 83: ...void duplicates ISDN Short for Integrated Services Digital Network an international communications standard for sending voice video and data over digital telephone lines or normal telephone wires ISP...

Page 84: ...has a unique network address sometimes called a Data Link Control DLC address or Media Access Control MAC address NSP Short for Network Service Provider a company that provides Internet access to ISPs...

Page 85: ...analog voice data This is in contrast to newer telephone networks based on digital technologies such as ISDN Telephone service carried by the PSTN is often called Plain Old Telephone Service POTS Remo...

Page 86: ...ta and also guarantees that packets will be delivered in the same order in which they were sent TCP IP Short for Transmission Control Protocol Internet Protocol the suite of communications protocols u...

Page 87: ...Network A computer network that spans a relatively large geographical area Typically a WAN consists of two or more Local Area Networks LANs Computers connected to a WAN are often connected through pub...

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