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Ericsson Dialog 3413, User Manual

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BusinessPhone – IP Telephone Dialog 3413

Internal Messages

Internal Messages

You can send a call-back or a voice message when you call an 
extension and receive busy tone or get no answer. 
This section also describes how to record a personal voice 
message and how to forward a voice message.

Password protection

The first time you enter the message system (only possible from 
own extension) you might be requested to change your password if 
it is default (0000). 

Note:

Some systems are programmed to allow the default 

password.

Follow the voice announcements

You are requested to enter a new password, confirm and save it. If 
you use the default password, you are requested to try again.

d

Replace the handset to finish the procedure

or

Continue with any of the message functions

If you want to change your password again, it is possible from the 
message system or via the function “

Select password

” on page 47.

Summary of Contents for Dialog 3413

Page 1: ...ng it in the text flow Select Graphics Properties and make the following settings Width 15 4 cm Important Height 11 2 cm May be smaller Top 5 3 cm Important Left 0 3 cm Important This text should then be hidden IP Telephone Dialog 3413 BusinessPhone Communication Platform User Guide ...

Page 2: ...P telephone conforming to the H 323 standard i e it can only be used with a local area network LAN that supports this type of telephone Function descriptions that do not include speaking in the handset are described as off hook if nothing else is stated Instead of pressing the Clear key you can always replace the handset ERICSSON MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL INCLUDING...

Page 3: ...12 Call Forwarding 16 Information 22 Internal Messages 25 Mailbox System 30 Abbreviated Numbers 34 Group Facilities 37 Other Useful Facilities 40 Security 46 Least Cost Routing 49 ISDN Facilities 50 Settings and Programmable Functions 52 Call List 58 Phone Book 61 Tones and Signals 65 Useful Hints 66 Installation 67 Troubleshooting 70 Glossary 71 Index 73 ...

Page 4: ...ber etc The last row displays soft key information Four angle tilt 2 Menu function keys The functions depend on the traffic state When you are requested to see display press the required key to access the function 3 Programmable keys Storing numbers program functions Can be programmed as speed dial keys function keys etc See section Program a function on a programmable key on page 57 1 2 3 4 5 6 7...

Page 5: ...for the handset and loudspeaker 6 Mute To switch the microphone on or off during a call See section During Calls on page 12 7 Loudspeaker on off To enable hands free loudspeaker connection 8 Clear To disconnect calls or to clear the display in programming 9 Handset with hearing aid function Please note The handset may retain small metal objects in the earcap region ...

Page 6: ...ss see display z Log on Enter your password and press see display If you do not know your password extension number or a screen other than the log on screen is displayed contact your system administrator When log on is complete this screen will be displayed Note This screen represents the display when the phone is ready to place receive calls etc normal state To log off Log off Press to log off se...

Page 7: ...calls u Lift the handset Note You can reject an incoming call by pressing Reject The rejected call is added to the call list see section Call List on page 58 Handsfree Line h Press without lifting the handset or s Press without lifting the handset You are connected to the caller via the loudspeaker and microphone X Press to terminate a handsfree call ...

Page 8: ... is waiting on your phone See also Camp on You have two options Option 1 Finish the ongoing call d Replace the handset The new call will be signalled on your phone u Lift the handset to receive the new call Option 2 Ask your conversation partner to wait Line h Press d Replace the handset The waiting call will be signalled on your phone u Lift the handset to receive the new call After finishing the...

Page 9: ...r to make an internal call or 0 z The digit s for external call access and the external number Note Which digit to press for external call access depends on the configuration of the system d Replace the handset to end the call Note You can make your calls faster using common abbreviated numbers and by programming your own abbreviated numbers Handsfree Without lifting the handset just press the Lin...

Page 10: ...edial the last dialled external number Automatic call back You call an extension and receive busy tone or get no answer This can also be used if no external line is free 5 Press Verification tone d Replace the handset You are called back if the extension finishes the ongoing call or the next time the extension finishes a new call You have to answer within eight seconds otherwise the call back serv...

Page 11: ...cally Note If you receive the busy tone again the desired extension does not allow camp on Intrusion You can intrude on an ongoing call on a busy extension if this function is allowed 8 Press to intrude Intrusion tone is heard and a three party call is established When the called extension replaces the handset and you keep off hook the called extension will be recalled automatically Note If you st...

Page 12: ...n ongoing conversation via the handset s Press to switch the loudspeaker on or off When the lamp lights the loudspeaker monitors the call Note You can adjust the volume see section Handset and loudspeaker volume on page 56 From handset to handsfree You have an ongoing conversation via the handset s Press to switch the loudspeaker on You are now in the group listening mode d Replace the handset Han...

Page 13: ...not be able to hear the conversation in your room Inquiry During an ongoing conversation you like to make an inquiry to an internal or external party Line h Press The first call is put on hold z Call the third party When the third party answers you can switch between the calls create a conference and end one of the calls Refer back You can switch between connected parties Line h 2 Switch between c...

Page 14: ...rty Please read the notes and warnings in section Useful Hints on page 66 d Replace the handset The call is transferred Transfer to a busy extension You can even transfer calls to busy extensions The other party will hear a muted signal camp on and the call will be extended as soon as the ongoing call is terminated if camp on is allowed Call back You are called back if you have transferred an exte...

Page 15: ... three party conference Now you have established a three party conference To mark the conference all conference members will hear a periodical conference tone Repeat the procedure to include other persons to the conference In this way you can include up to six parties in a conversation How many of them can be external callers depends on the programming of the system d Replace the handset to leave ...

Page 16: ...sion you are also able to record your personal greeting see section Personal greeting on page 33 Note You can still make calls as usual Diversion on no reply If you are not available to answer incoming calls internal or external your system administrator can program your extension to automatically divert calls to a programmed diversion address default time 15 seconds Diversion on busy If your exte...

Page 17: ...rding Fixed diversion This function directs your calls to a pre programmed answering position e g secretary Activate fixed diversion u 21 Lift the handset and dial to activate diversion Cancel diversion u 21 Lift the handset and dial to cancel diversion ...

Page 18: ...al diversion can be blocked for your extension see section Security on page 46 Program and activate internal diversion Divert your calls to an internal position u Lift the handset 21 Dial z Enter the new diversion address Press to activate the individual diversion Verification tone You can make outgoing calls as usual A special dial tone reminds you that call forwarding is active Note An individua...

Page 19: ...Press to activate the individual diversion Verification tone Note Individual external diversion can also be used via the DISA function see section Other Useful Facilities on page 40 Cancel external diversion u Lift the handset 22 Dial Note The programmed diversion address is not removed from the memory the diversion is just inactive Re activate external diversion Divert your calls to an external p...

Page 20: ...te follow me Note This procedure has to be executed from the telephone the calls are diverted to u Lift the handset 21 Dial z Dial your number and press z Dial the new number to where incoming calls should be diverted Press to activate follow me Special dial tone Cancel follow me Follow me and individual diversion can also be cancelled from the answering position u Lift the handset 21 Dial z Dial ...

Page 21: ...rwarding makes it possible to call a specific extension even if call forwarding is activated on this extension u Lift the handset 60 Dial z Enter extension number Press You will be connected to the specified extension regardless of which type of call forwarding the called extension has activated ...

Page 22: ...al callers will be routed to the operator who also has access to your absence info Note When you have activated a diversion with a personal greeting callers will receive this greeting instead of your activated absence information You can inform your callers with 1 Pre defined texts Enter the reason for your absence and the date and time of your return 2 Voice information Record a voice message and...

Page 23: ...rs receive the information on the display or as spoken information to callers without display phone External callers will be routed to the operator who also has access to your absent info Pre defined texts example Vacation back June 27 u Lift the handset 23 Press 5 Enter code 0627 Enter month and day Press Information active Code Completing info Time of return 1 hour 00 23 minute 00 59 Date of ret...

Page 24: ...set or the loudspeaker External callers will be routed to the operator who also has access to your absence info Note You can dial your own extension number if you want to check your information Erase information Save information u 23 Lift the handset and press to erase info or u Lift the handset 23 Press to deactivate and save for later use Information is passive Use saved information When the inf...

Page 25: ... system only possible from own extension you might be requested to change your password if it is default 0000 Note Some systems are programmed to allow the default password Follow the voice announcements You are requested to enter a new password confirm and save it If you use the default password you are requested to try again d Replace the handset to finish the procedure or Continue with any of t...

Page 26: ...e To send a message to an extension when you receive busy tone or get no answer Call back To send a call me message 9 Press to send Voice To send a voice message 99 Press and speak Press to play back and listen to your recording 9 Press and speak to re record Press to send ...

Page 27: ... on page 28 Note Messages are deleted from the system after a certain time The time depends on which category the message belongs to Please ask your system administrator regarding this u Lift the handset 59 Dial You can check and store your received messages Up to 20 messages can be stored Voice messages will be heard via the speaker or the handset Call me messages will call the sender automatical...

Page 28: ... number See also section Mailbox System on page 30 u Lift the handset 59 Dial Note Depending on the configuration you might be asked for your password before you can retrieve your messages See section Security on page 46 Follow the voice announcements You can forward new heard or stored voice messages Note The forwarded message is a copy i e it can be deleted without deleting the original message ...

Page 29: ...age is treated as a normal message How to retrieve dictaphone messages see section Check and store received messages on page 27 Record message To start the recording u Lift the handset 58 Dial and record your message The maximum recording time is four minutes and 15 seconds Select options below Press to play back 9 Press and speak to re record Press to stop the recording and save the message ...

Page 30: ...om own extension you might be requested to change your password if it is default 0000 See section Password protection on page 25 The mailbox system is a part of the message system Individual mailbox system Callers are able to leave messages in your individual mailbox Activate Divert your extension to the mailbox system u 21 Lift the handset and dial z Dial the number to the mailbox system Please a...

Page 31: ...essages on page 27 Retrieve messages externally To retrieve your messages from an external position z Dial your company s telephone number z Dial the number to the mailbox system During the procedure you will be asked for your extension number and your password The following mailbox functions can also be used from an external position Change password Check and store received messages Forward a voi...

Page 32: ...nt informing that someone has left a messagefor you Youacknowledgethenotificationby pressing anykey and you have to call back the mailbox system in order to retrieve the message Note If you do not acknowledge the notification within the pre programmed time the connection is cancelled and repeated later ask the system administrator for the programmed number of notification attempts Programming u 59...

Page 33: ...and your password 2 Press to configure your personal greeting z Enter diversion code Select an option below and follow the voice announcements Press to store the recorded greeting When you activate the diversion the recorded greeting is played to the next caller d Replace the handset to finish the procedure Note When you have activated a diversion with a personal greeting callers will receive this...

Page 34: ...xchange Up to 10 individual abbreviated numbers your personal most frequently used external numbers can be stored and used on the keys 0 to 9 Common abbreviated numbers External numbers are stored centrally in your BusinessPhone Communication Platform Common abbreviated numbers can be dialled from every extension that has the authority to do so u Lift the handset z Dial the common abbreviated numb...

Page 35: ...bers on the keys 0 to 9 u Lift the handset 51 Enter programming mode z Select an abbreviated number between 0 and 9 and press 0 z Dial the digit s for external call access and dial the number The number can consist of up to 24 digits Note If your public network requires waiting for a second dial tone press Press Cancel one specific individual abbreviated number u Lift the handset 51 Press z Enter ...

Page 36: ...enu is displayed Select Press see display The following menu is displayed h Press a programmable key If the key has been programmed previously the function or telephone number programmed is shown in the display z Dial the number You can use any directory number e g a common abbreviated number or a colleague s extension number Save Press to store the number see display Exit Press see display Exit P...

Page 37: ...ole or a fictive number Please ask your system administrator if you require this function Note The number of cordless extensions in a hunt group are limited to eight including tandem configurations Incoming calls to the hunt group are directed to free extensions in the group The hunt order within the group can be changed to suit your needs If all members of the hunt group are busy an incoming call...

Page 38: ...sk your system administrator for the configured number Press To log in to all hunt groups u 28 Lift the handset and dial Press Answer calls Answer group hunting calls in the normal way Log out To log out from one hunt group u 28 Lift the handset and dial z Dial the hunt group code Please ask your system administrator for the configured number Press To log out from all hunt groups u 28 Lift the han...

Page 39: ...s all extensions of the system operator included to pick up the call from an extension that has been predefined as a common bell extension u Lift the handset z Dial the common bell pick up code Please ask your system administrator for the common bell pick up code If two or more extensions simultaneously attempt to answer a call from the common bell extension only the first extension will pick it u...

Page 40: ...eparate accounts and much more Reminder The phone can be set to remind you at any time within the next 24 hours multiple settings are allowed u Lift the handset 32 Dial z Dial reminder time and press 00 23 hour 00 59 minute When the time is reached your phone rings with recall signal Note If you receive busy tone your extension does not have the authority to set a reminder Cancel reminder u Lift t...

Page 41: ...ectory number Please ask your system administrator for the Automated Attendant directory number Doorphone The doorphone is used to monitor the admission to your company i e you can open the doorlock from your phone Answering doorphone calls u Lift the handset You will be in speech connection with the calling party Opening of the doorlock After you have answered the doorphone you can open the door ...

Page 42: ... restrict the making of external calls not a specific number or area so everyone who is allowed to make external calls will receive an account number which has to be used each time he she wants to make an external call Verified account numbers contain up to 10 digits Own account numbers contain up to 15 digits The account numbers can also be used via the DISA function see section Direct Inward Sys...

Page 43: ... 47 You can also divert calls from your office extension to your external position see section Call Forwarding on page 16 During the procedure you will be prompted for your password Use the quick reference card at the beginning of the guide to remember these specific numbers z Dial the public number of your company z followed by the DISA number Ask the system administrator for the defined DISA num...

Page 44: ...table the secondary telephone Basically the tandem configuration works as follows To activate the tandem configuration u Lift the handset 28 Dial to log on the secondary telephone d Replace the handset For incoming calls Both telephones are treated as 1 single extension For outgoing calls Both telephones are treated as 2 separate extensions To deactivate the tandem configuration u Lift the handset...

Page 45: ...45 BusinessPhone IP Telephone Dialog 3413 Other Useful Facilities Transferring a call between members of a tandem unit Line h Press z Dial own directory number d Replace the handset ...

Page 46: ...thorized use of your telephone e g if your external calls are placed on a specific account number Block extension u Lift the handset 72 Dial to block your extension Verification tone Un block extension u Lift the handset 72 Dial z Dial your password Press to re open Verification tone Your extension is open for use ...

Page 47: ...system or when you are using the DISA function Note The first time you enter the message system you might be requested to change your password if it is default 0000 This procedure is performed directly in the message system See section Internal Messages on page 25 u Lift the handset 72 Dial to select a new password z Dial your present password The default password is 0000 Press z Dial your new pas...

Page 48: ... u Lift the handset 72 Dial z Dial your password Press Dial tone You can make one call from your extension Bypass another extension This makes it possible to make a call on another blocked extension by using your password u Lift the handset 72 Dial z Dial your password Press z Dial your extension number Press Dial tone You can make one call from the blocked extension ...

Page 49: ...ill be selected Use least cost routing u Lift the handset 0 z Dial the digit s for external call access and the external number The usual way of making an outgoing external call Calling least cost routing If LCR has been installed in your system but your extension is not configured to use it automatically you also have the opportunity to get the cheapest connection by dialling the LCR code before ...

Page 50: ...available Number identification The main difference compared to the analog public net is the number identification between the connected parties When you establish an outgoing external call the public number of your system and your extension number will be sent to the called party If you call someone who has diverted his extension the display shows the number of the extension where the call is div...

Page 51: ...al way One of the following cases will occur Example 1 The public net provides the number of the caller Mr Plattner with public number 43 1 81100 4736 is calling Example 2 The caller has activated number secrecy or the public net cannot provide the calling number The calling number will be suppressed 201 12 11 12 May 2001 Incoming 431811004736 Reject 201 12 11 12 May 2001 Incoming Reject ...

Page 52: ...set and loudspeaker volume Program a function on a programmable key Time and date Note The time and date functions require certain installation options If you are unable to change the time and date format please contact your system administrator To set the date format Settings Press see display Next Press to display the time and date menu see display 12 11 12 May 2001 ANDREAS ANDERSEN 205 Log off ...

Page 53: ...ng see display Next Press to change the date format see display The following date formats are available DD MM YYYY DD Month YYYY Wd DD Month YYYY e g Th 11 May 2002 YYMMDD YYYY MM DD MM DD YYYY DD MM YYYY Wd DD MM YYYY e g Th 11 05 2002 Save Press to save the new format see display Exit Press to exit to the time and date menu see display Exit Press again to exit to the settings menu see display C...

Page 54: ... see display The time format menu is displayed Select one of the time format menu options Time format menu options Cancel Press to go back to the previous menu without storing see display Next Press to change the time format between 24 and 12 hour mode see display Save Press to save the new format see display Exit Press to exit see display Current time format 24 hour Select new format 24 hour Canc...

Page 55: ...lect Press to select language format see display The language format menu is displayed Select one of the language format menu options Language format menu options Cancel Press to go back to the previous menu without storing see display Next Press to change the language see display Save Press to save the new language see display Exit Press to exit see display The phone returns to normal state Curre...

Page 56: ...e rings with the chosen character Save Press to store the character and return to the previous menu see display Cancel Press to go back to the previous menu without storing see display Exit Press to exit to the ring character menu see display Exit Press again to exit to the settings menu see display Handset and loudspeaker volume Use the volume keys to change the volume of the handset or loudspeak...

Page 57: ... Select Press to select programmable keys see display The programmable keys format menu is displayed h Press a programmable key If the key has been programmed previously the function or telephone number programmed is shown in the display 22 Dial 0 z Dial the digit s for external call access and enter your home number A maximum of 24 digits Press to activate the individual diversion Verification to...

Page 58: ...so be added to the phone book see section Phone Book on page 61 Up to 50 calls can be stored in the call list Answered calls CallList Press see display more Press to get more options see display The edit menu is displayed or Next Press to see the next call see display or Call Press to call see display 02 Answered 12 11 12 May 2001 COOPER CAROL 203 more Previous Next Call ...

Page 59: ...ess to add the number to the phone book see display See section Add missed rejected or answered calls to the phone book Missed Rejected calls 2Missed Press see display more Press see display 02 Answered 12 11 12 May 2001 COOPER CAROL 203 Exit Back Delete AddPhBook 12 11 12 May 2001 Log off Settings 2Missed PhoneBook 02 Incoming 12 11 12 May 2001 COOPER CAROL 203 more Previous Next Call 02 Incoming...

Page 60: ...ay OK Press to add the call to the phone book see display or Edit Press to edit the number before you add it to the phone book see display Via the display options you can change or erase the name and number before you add it to the phone book PhoneBook Add COOPER CAROL 203 Edit OK PhoneBook Add COOPER CAROL 203 Exit Number Erase Save ...

Page 61: ...te Dial by name You can call someone by pressing the first character s of a name and then scroll the name list to search for the name and number When the Dial Name option is shown in the phone book menu Select Press see display z Search Enter the first character s of the name and press see display The first name beginning with the selected character is displayed Call Press to make the call see dis...

Page 62: ...ve Enter the name and press see display z Save Enter the number and press see display OK Press to save and go back to the settings menu see display The name and number is stored in the phone book or Edit Press to edit the name and number again see display PhoneBook Add Enter name Exit Erase Save PhoneBook Add Enter number Exit Erase Save PhoneBook Add BURNES BOB 202 Edit OK ...

Page 63: ...s displayed Next Press to select another name to edit see display Erase Press to erase the name see display z Save Enter the new name and press see display If you want to delete a name from the phone book just press Save Number Press see display z Save Enter the new number and press see display The new name and number is stored in the phone book PhoneBook Edit Enter name Exit Erase Search PhoneBoo...

Page 64: ... s of the name and press see display The first name beginning with the selected character is displayed Delete Press see display OK Press to delete the name and number see display The name and number is deleted from the phone book or Cancel Press to abort see display PhoneBook Delete Enter name Exit Erase Search PhoneBook Delete BURNES BOB 202 Exit Previous Next Delete PhoneBook Delete BURNES BOB 2...

Page 65: ...n on telephone Ringing tone Ringing signal to called party repeated after 4 s Special ringing tone Ringing signal to line 2 repeated after 4 s Busy tone Called party is busy Number unobtainable tone Called number not accessible or vacant Blocking tone Call cannot be executed due to congestion or called party blocked Verification tone Verification that ordered function is accessed Intrusion tone Se...

Page 66: ...refore like to draw your attention to the following Please do not transfer external calls to an external mailbox to information systems or to external parties before they have answered Try to avoid diverting calls to third parties before they have answered If you are connected to two external lines cancel one call by pressing Line and 1 If the external parties are not persons mailbox automated inf...

Page 67: ...xchange 3 Space for personal directory list optional 4 Wall mounting screw holes You can put the cable to the handset in any of the two notches underneath the telephone The cable to the exchange has to be plugged in LINE Change cables To remove a cable push down the plug s stop Use a screw driver to unlock the stop ...

Page 68: ... Telephone Dialog 3413 68 Wall mounting handset hook When mounting on a wall you have to pull out and turn the hook Install stand and adjust telephone Press to decrease angle Pull to increase angle Tiltable display Adjustable angle ...

Page 69: ... near sources of extreme heat e g near the radiator Make sure that the line cable isn t creased Cleaning the telephone Use a slightly moistened not wet cleaning rag or an anti static rag and wipe off the telephone carefully Do not use rough rags solvents or aggressive cleaning fluids Any damages of the telephone that are caused by non observance of these instructions are not part of the liability ...

Page 70: ...lation chapter To make sure that you have done everything correctly and that everything is properly connected 2 Disconnect all extra equipment If your telephone is working properly when done the problem lies in the extra equipment 3 Connect a functioning telephone instead of the faulty one If that telephone is working properly the problem is probably in your telephone contact your system administr...

Page 71: ...ion Outgoing Calls on page 9 Dial by name Initiation of a call by operating a single key Internal numbers or common abbreviated numbers can be stored on each extension See section Abbreviated Numbers on page 34 Directory number Numbers with 1 8 digits which are assigned to extensions or external lines or as common abbreviated numbers Direct Inward System Access DISA If you are working externally t...

Page 72: ...y tone or get no answer There are two kinds of message 1 Call me message 2 Voice message See section Internal Messages on page 25 Mute To switch the microphone temporarily off See section During Calls on page 12 Password A four digit code needed to e g block your extension and retrieve messages from the mailbox system You can set your own password See section Security on page 46 PBX Private Branch...

Page 73: ... 36 Dictaphone function 29 Direct Inward System Access DISA 43 Doorphone 41 During Calls 12 Conference 15 Group listening 12 Handsfree 12 Inquiry 13 Loudspeaker 12 Mute 13 Transfer 14 Erase information 24 Erase information Save information 24 Fault check list 70 Fixed diversion 17 Follow me 20 Forward a voice message 28 Glossary 71 Group call pick up 39 Group Facilities 37 Common bell 39 Group cal...

Page 74: ...ect Inward System Access DISA 43 Doorphone 41 Reminder 40 Tandem configuration 44 Outcall External notification 32 Outgoing Calls 9 Automatic call back 10 Busy extension 11 Handsfree 9 Last external number redial 10 Make calls 9 Personal greeting 33 Phone book 61 Placing the telephone 69 Reminder 40 Ringing signal tone character 56 Save information 24 Security 46 Block extension 46 Bypass blocked ...

Page 75: ...set Lift handset Group listening s Inquiry Ongoing conversation Line h Call 3rd party Refer back Switch between calls Line h 2 To terminate Line h 1 Conference Ongoing conversation Line h Call 3rd party Line h 3 To establish Replace handset To leave Transfer Transfer a call Line h Call 3rd party Replace handset Before or after answer Messages Call me 9 Voice 99 Speak Play back Re record 9 Speak Se...

Page 76: ...ricsson is helping to create the most powerful communication companies in the world Ericsson Austria GmbH All rights reserved For questions regarding the product please contact your Ericsson Enterprise Certified Sales Partner Also visit us on www ericsson com enterprise Ericsson Austria GmbH 2002 EN LZTBS 151 345 R1A Printed on chlorine free paper Printed guide EN LZTBS 151 1345 R1A ...

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