Glossary
BusinessPhone – Operator’s Console
108
Diversion
Incoming calls to an extension are diverted to
another directory number (extension, common
abbreviated number or the operator).
There are three possibilities:
1. Direct, which means that all calls to an
extension are forwarded directly.
2. On no reply, which means that a call is
forwarded if it is not answered within a
certain time.
3. On busy, which means that a call is
forwarded if the extension is busy.
See section “
Diversion Bypass
This is useful for letting urgent calls through to
an extension where diversion is active.
See section “
Extension
All telephones connected to the PBX have a
unique internal number. If your telephone is
equipped with a display, you can see your
number.
Forced release
Disconnecting a third (undesired) party during
intrusion. See section “
Function code
A digit code that corresponds to a specific
function. See section “
Group call
A group of extensions can have a common
number beside their individual extension
numbers. Any extension within the group can
answer the call.
Hold
To park a call. See section “
Identification
If an extension is busy, the operator can identify
the other conversation party.
Information
Internal callers are informed about absence
and time of return. External callers are diverted
to the operator, where the same information is
available. The operator can insert text or voice
information for any extension in the system.
This is useful for keeping the stored information
up-to-date for colleagues who are out of their
offices. Information can be of three kinds:
1. Pre-programmed text information.
2. Text information (only to display phones).
3. Voice information.
Intercom line
A two-way direct call function between two
extensions, for instance an executive-secretary
communication. See section “
Intrusion
To intrude on an ongoing call when a requested
extension is busy. See section “
ISDN
Integrated Services Digital Network. Provides
your system with supplementary services from
the public net. See section “
Least cost routing
A function that automatically selects the
cheapest way to connect your external call (not
necessarily the shortest distance).
See section “
Loop keys
The operator can use the three loop keys to
supervise call progress when placing calls with
a free or a busy extension. A call that is being
placed or is put on hold via a loop key can be
retaken at any time.
Loudspeaker paging
All members of an extension group are
“paged”, i.e. receive a short, sharp tone on the
loudspeaker followed by a voice message from
the sender. See section “
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