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BusinessPhone – Operator’s Console
Glossary
Glossary
Abbreviated Number Dialling
Initiating a call to a pre-programmed number
by dialling a code or pressing a key.
Short numbers can be:
1. Common, which means that all extensions
can use them.
2. Individual, which means that they are pro-
grammed and used by each extension sepa-
rately (71 numbers).
See section “
Account Number
To place costs for external calls on a selected
account number (up to 15 digits).
See section “
Announcing
The operator informs an extension of an
incoming call before placing the call.
Automated attendant
A facility which sends voice instructions to
internal and external callers, providing all
options which can be chosen. Voice
instructions lead the caller to the desired
destination.
See section “
Call-back
An indication to a busy extension, to inform the
person that you want to speak to him/her.
See sections “
Camp-on
To place (queue) a call to a busy extension. The
extension may have one or more calls camped
on already. Camped on calls are presented to
the extension in the order in which they arrive.
See section “
Congestion
Lack of free voice channels prevents calls from
being connected.
Counter
The counter keeps track of the time and cost of
your calls. See section “
Dial-by-name
Initiation of a call by operating a single key.
Internal numbers (or common abbreviated
numbers) can be stored on each extension.
See section “
Directory number
Numbers with 1-8 digits which are assigned to
extensions or external lines or as common
abbreviated numbers.
Direct Inward System Access (DISA)
If you are working externally, the DISA function
enables you to make external calls (long
distance) via the company PBX. You only pay
for the call to your company. See section
“
Summary of Contents for BusinessPhone 250
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