Agent Functions
BusinessPhone – ACD Agent
10
Log on
Ready
Ô
Press.
The ACD Ready lamp shows steady light and the ACD Group
lamps are extinguished. ACD calls will now be placed on your
phone.
The display will show the queue status:
Dialog 4223 Professional / Dialog 3213:
Dialog 4222 Office / Dialog 3212:
When the phone is idle, the display shows the queue situation
(number of calls that are waiting) for each group (groups 0-3, then
groups 4-7 in 5 second intervals).
Log on with PIN Code
Only in conjunction with the ACD Call Centre Supervisor (optional
PC-based system).
The PIN code is a personal identification code, which can be used
to create personal Agent statistics in the ACD CCS, for example
when several persons are using the same phone e.g. during a
change shift.
Ready
Ô
Press.
The ACD Ready lamp starts flashing. You are requested to enter
the PIN code.
z #
Dial the PIN code (1 - 3 digits) and press.
The ACD Ready lamp shows steady light and the ACD group
lamps are extinguished. ACD calls will now be placed on your
phone.
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ACDAgentEn.book Page 10 Wednesday, January 15, 2003 11:29 AM
