Agent Functions
BusinessPhone – ACD Agent
12
Answer calls
A ringing signal and a flashing ACD group lamp indicate an
incoming ACD call.
ACD 1
Ö
Ô
Press.
This is not needed if your phone is set up for direct answer. You
take the call. A prerecorded voice greeting will be sent to the caller
(if programmed). The ACD group lamp extinguishes.
í
Press to terminate a call.
Clerical
The Clerical function offers you a certain period after finishing an
ACD call and before the next ACD call is presented. There are three
ways to configure the Clerical function:
•
Automatic Clerical Time
After a programmed time the system automatically makes you
available for further ACD calls. In this case you have no Clerical key
on your phone.
•
Automatic Clerical Time with Clerical key
The Clerical Time can be concluded by pressing the Clerical key. It
is also possible to wait until the system makes you available for
further ACD calls after the fixed Clerical Time has elapsed.
•
Manual Clerical Time
By pressing the programmed Clerical key you can decide on your
own when you are ready for further ACD calls.
The Clerical Time may also be presented on the telephone display
instead of the ACD queue information (during Clerical Time only).
Dialog 4223 Professional / Dialog 3213:
Dialog 4222 Office / Dialog 3212:
12 May 10:35
+15° CLERICAL TIME: 02.45
ACD GRP 1
202
directory redial
prog
CLERICAL TIME: 02.45
12 May 10:35
+15°
ACDAgentEn.book Page 12 Wednesday, January 15, 2003 11:29 AM
