11
BusinessPhone – ACD Agent
Agent Functions
Log on with Agent Number
Agent number is a personal identification number, which can be
used to select the proper individual greeting of the Agent. This
greeting will be played to the caller each time the Agent answers an
ACD call.
Ready
Ô
Press.
The ACD Ready lamp starts flashing. You are requested to enter
the Agent Number.
z #
Dial the Agent Number (1 - 255) and press.
The ACD Ready lamp shows steady light and the ACD group
lamps are extinguished. ACD calls will now be placed on your
phone. Please ask your system administrator for your Agent
Number.
Note:
A combination of the two log on procedures (with
PIN and Agent Number) is also possible. In this case the
ACD Ready key should only be pressed one time when you
start the log on procedure.
Deactivate the ACD function
If you want to leave your Agent position you should log off to
secure that no ACD calls will be placed on your phone.
Ready
Õ
Ô
Press.
The ACD Ready lamp is extinguished. In this mode you can select
or deselect ACD groups.
Note:
If you leave your Agent position without logging off,
the system will automatically log off your extension if the
next ACD call on your telephone is not answered within a
defined period (programmable).
ACDAgentEn.book Page 11 Wednesday, January 15, 2003 11:29 AM
