Epson XP-231 User Manual Download Page 171

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Parent topic:

Solving Copying Problems

Solving Paper Problems

Check these sections if you have problems using paper with your product.

Paper Feeding Problems
Paper Jam Problems
Paper Ejection Problems

Parent topic:

Solving Problems

Paper Feeding Problems

If you have problems feeding paper, try these solutions:

• If paper does not feed for printing, remove it. Then reload it in the sheet feeder against the right side

and beneath the tab. Slide the edge guide against the edge of the paper, making sure that the paper
stack is not above the arrow mark on the edge guide.

• If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.

• If paper jams when you load only one or two sheets, try loading more sheets at a time. Do not load

more than the recommended number of sheets.

• If paper jams when you print on both sides of the paper, try loading fewer sheets.

• Make sure your paper meets the specifications for your product.

• For best results, follow these guidelines:

• Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.

• Load paper in the sheet feeder printable side up.

• Follow any special loading instructions that came with the paper.

Parent topic:

Solving Paper Problems

Related references

Paper Jam Problems
Paper Loading Capacity

Related topics

Loading Paper

171

Summary of Contents for XP-231

Page 1: ...XP 231 User s Guide ...

Page 2: ......

Page 3: ...hones Tablets and More 19 Using Epson Email Print 19 Using the Epson iPrint Mobile App 20 Using Epson Remote Print 20 Wi Fi Networking 21 Wi Fi Infrastructure Mode Setup 21 Wi Fi Protected Setup WPS 22 Using WPS to Connect to a Network 22 Printing a Network Status Sheet 23 Changing or Updating Network Connections 23 Changing a USB Connection to a Wi Fi Connection 23 Connecting to a New Wi Fi Route...

Page 4: ...ows 45 Image Options and Additional Settings Windows 46 Header Footer Settings Windows 46 Selecting a Printing Preset Windows 47 Selecting Extended Settings Windows 49 Extended Settings Windows 50 Printing Your Document or Photo Windows 51 Checking Print Status Windows 53 Selecting Default Print Settings Windows 53 Changing the Language of the Printer Software Screens 54 Changing Automatic Update ...

Page 5: ... 78 Scanning in Home Mode 78 Selecting a Scan Area Home Mode 81 Available Image Adjustments Home Mode 84 Selecting a Scan Size Home Mode 85 Scanning in Office Mode 88 Selecting a Scan Area Office Mode 89 Available Image Adjustments Office Mode 91 Scanning in Professional Mode 92 Available Image Types Professional Mode 95 Selecting a Scan Area Professional Mode 95 Available Image Adjustments Profes...

Page 6: ...hoto Colors as You Scan 129 Replacing Ink Cartridges 131 Check Cartridge Status 131 Checking Cartridge Status Lights 131 Checking Cartridge Status with Windows 132 Checking Cartridge Status with OS X 135 Purchase Epson Ink Cartridges 136 Ink Cartridge Part Numbers 136 Removing and Installing Ink Cartridges 137 Replacing Ink Cartridges Using a Computer Utility 142 Printing with Black Ink and Expend...

Page 7: ...Noise After Ink Installation 164 Software Installation Problems 164 USB Connection Problems 165 Solving Network Problems 165 Product Cannot Connect to a Wireless Router or Access Point 166 Network Software Cannot Find Product on a Network 166 Product Does Not Appear in OS X Printer Window 167 Cannot Print Over a Network 168 Cannot Scan Over a Network 169 Solving Copying Problems 170 Product Makes ...

Page 8: ...Faint Printout or Printout Has Gaps 182 Grainy Printout 183 Incorrect Colors 183 Solving Scanning Problems 184 Scanning Software Does Not Operate Correctly 184 Cannot Start Epson Scan 185 Solving Scanned Image Quality Problems 186 Image Consists of a Few Dots Only 186 Line of Dots Appears in All Scanned Images 187 Straight Lines in an Image Appear Crooked 187 Image is Distorted or Blurry 187 Image...

Page 9: ...ons 197 Printable Area Specifications 198 Ink Cartridge Specifications 200 Dimension Specifications 200 Electrical Specifications 201 Environmental Specifications 201 Interface Specifications 201 Network Interface Specifications 202 Safety and Approvals Specifications 202 Notices 203 FCC Compliance Statement 203 Trademarks 204 Copyright Notice 204 libTIFF Software Acknowledgment 205 A Note Concern...

Page 10: ......

Page 11: ...XP 231 User s Guide Welcome to the XP 231User s Guide For a printable PDF copy of this guide click here 11 ...

Page 12: ...nd Sleep Timers Epson Connect Solutions for Smartphones Tablets and More Product Parts Locations See these sections to identify the parts on your product Control Panel Buttons and Lights Product Parts Top Product Parts Inside Product Parts Back Parent topic Product Basics Control Panel Buttons and Lights 1 The WiFi light 2 The power button and power light 3 The WiFi button 12 ...

Page 13: ... copy button 7 The stop button 8 Scan by pressing the B W copy button and the color copy button simultaneously 9 The paper light 10 The ink light Parent topic Product Parts Locations Product Parts Top 1 Sheet feeder 2 Paper support 3 Output tray 4 Feeder guard 13 ...

Page 14: ...5 Edge guide 1 Document cover 2 Scanner glass 3 Control panel Parent topic Product Parts Locations 14 ...

Page 15: ...Product Parts Inside 1 Scanner unit 2 Ink cartridge holder in home position 3 Scanner unit support Parent topic Product Parts Locations 15 ...

Page 16: ...8 3 11 7 inches 210 297 mm make sure the product is turned off then hold down the color copy button and press the power button to turn the product on When the product turns on release both buttons To change the default paper size to Letter 8 5 11 inches 216 279 mm make sure the product is turned off then hold down the B W copy button and press the power button to turn the product on When the produ...

Page 17: ...ct Basics Changing the Power and Sleep Timer Settings Windows You can use the printer software to change the time period before the product enters sleep mode or turns off automatically 1 Make sure your product is turned on 2 Access the Windows Desktop and right click the product icon in the Windows taskbar 3 Select Printer Settings 4 Click the Maintenance tab 5 Click the Printer and Option Informa...

Page 18: ...leep Timer Settings OS X You can use the printer software to change the time period before the product enters sleep mode or turns off automatically 1 Make sure your product is turned on 2 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 3 Select Pri...

Page 19: ...ent topic Product Basics Using Epson Email Print With Epson Email Print you can print from any device that can send email such as your smartphone tablet or laptop Just activate your product s unique email address When you want to print attach a PDF Microsoft Office document or photo to an email and send it to your product 1 Set up your product for network printing See the link below 2 If you did n...

Page 20: ...at your product is using 5 Print from your mobile device to your Epson product Parent topic Epson Connect Solutions for Smartphones Tablets and More Related topics Wi Fi Networking Using Epson Remote Print With Epson Remote Print software you can print to an Epson Email enabled product anywhere in the world 1 Set up your product for network printing See the link below 2 Visit latin epson com conne...

Page 21: ...Changing or Updating Network Connections Wi Fi Infrastructure Mode Setup You can set up your product to communicate with your computer using a wireless router or access point The wireless router or access point can be connected to your computer over a wireless or wired network 1 Epson product 2 Wireless router or access point 3 Computer with a wireless interface 21 ...

Page 22: ...a Network If you have a WPS enabled router or access point you can use Wi Fi Protected Setup WPS to connect your device to the network Note To check if your router is WPS enabled look for a button labeled WPS on your router or access point If there is no hardware button there may be a virtual WPS button in the software for the device Check your network product documentation for details 1 To connec...

Page 23: ... a Wi Fi Connection Connecting to a New Wi Fi Router Accessing the Web Config Utility Parent topic Wi Fi Networking Changing a USB Connection to a Wi Fi Connection If you have already connected your product to your computer using a USB connection you can change to a Wi Fi connection 1 Disconnect the USB cable from your product 2 Uninstall your product software 3 Download and install your product s...

Page 24: ...nfig Utility You can select your product s network settings and confirm its operating status using a web browser You do this by accessing your product s built in Web Config utility from a computer or other device that is connected to the same network as your product 1 Print a network status sheet 2 Locate the IP address for your product that is listed on the network status sheet 3 On a computer or...

Page 25: ...oading Envelopes Paper Loading Capacity Available Epson Papers Borderless Paper Type Compatibility Paper or Media Type Settings Loading Paper for Documents or Photos You can print documents and photos on a variety of paper types and sizes 1 Flip the feeder guard forward 2 Pull up the paper support and its extension 25 ...

Page 26: ...tray and open the paper stopper on the end 4 Slide the edge guide left 5 If you are inserting a stack of paper fan the sheets first and tap the stack on a flat surface to even the edges Note Do not fan or curl photo paper 26 ...

Page 27: ...d beneath the line on the left edge guide 7 Slide the edge guide against the paper but not too tightly 8 Flip the feeder guard back Always follow these paper loading guidelines Load only the recommended number of sheets Load paper short edge first no matter which way your document faces 27 ...

Page 28: ...Check the paper package for any additional loading instructions Parent topic Loading Paper Related references Paper Loading Capacity Loading Envelopes You can print on plain paper envelopes in this size No 10 4 1 9 5 inches 105 241 mm 1 Flip the feeder guard forward 2 Pull up the paper support and its extension 28 ...

Page 29: ...3 Pull out the output tray 4 Slide the edge guide left 5 Load up to 5 envelopes against the right side Load them printable side up and flap edge left 29 ...

Page 30: ...e at a time Do not load envelopes above the arrow mark inside the edge guide Do not load envelopes that are curled folded or too thin or that have plastic windows Parent topic Loading Paper Paper Loading Capacity Paper type Load up to this many sheets Plain paper Letter 8 5 11 inches Approximately 50 sheets 216 279 mm or A4 8 3 11 7 inches 210 297 mm 40 sheets Epson Bright White Paper Epson Presen...

Page 31: ...w mark inside the edge guide For two sided printing load up to 15 sheets Parent topic Loading Paper Related references Available Epson Papers Available Epson Papers You can purchase genuine Epson ink and paper from an Epson authorized reseller To find the nearest reseller visit global latin epson com or call your nearest Epson sales office website available in Spanish and Portuguese only Paper Typ...

Page 32: ... S041808 40 102 152 mm S041727 100 5 7 inches S041464 20 127 178 mm 8 10 inches S041465 20 203 254 mm Letter 8 5 11 inches S042183 25 216 279 mm S041667 50 Epson Ultra Premium Photo Paper 4 6 inches S042181 60 Glossy 102 152 mm S042174 100 5 7 inches S041945 20 127 178 mm 8 10 inches S041946 20 203 254 mm Letter 8 5 11 inches S042182 25 216 279 mm S042175 50 Epson Premium Photo Paper Semi 4 6 inch...

Page 33: ...arent topic Loading Paper Borderless Paper Type Compatibility You can print borderless photos on compatible paper types in compatible sizes Borderless Paper Types Epson Premium Presentation Paper Matte Epson Premium Photo Paper Glossy Epson Ultra Premium Photo Paper Glossy Epson Photo Paper Glossy Epson Premium Photo Paper Semi gloss Borderless Paper Sizes 4 6 inches 102 152 mm 5 7 inches 127 178 ...

Page 34: ...n High Quality Ink Jet Paper Epson Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Glossy Premium Photo Paper Glossy Epson Photo Paper Glossy Photo Paper Glossy Epson Premium Photo Paper Semi gloss Premium Photo Paper Semi Gloss Epson Premium Presentation Paper Matte Premium Presentation Paper Matte Envelopes Envelope Parent topic Loading Paper 34 ...

Page 35: ...surface to avoid damaging it Placing Originals on the Scanner Glass Placing Originals on the Scanner Glass You can place originals up to this size on the scanner glass Letter 8 5 11 inches 216 279 mm or A4 8 3 11 7 inches 210 297 mm 1 Open the document cover 2 Place your original facedown on the scanner glass with the top facing into the corner Slide the original to the edges of the indicated corn...

Page 36: ...glass Just make sure they are at least 0 8 inch 20 mm away from each other 3 Close the document cover gently to keep your original in place Parent topic Placing Originals on the Product Related tasks Copying Documents or Photos Related topics Scanning 36 ...

Page 37: ...to start copying To copy a black and white document or photo press the B W copy button To copy a color document or photo press the color copy button To copy a black and white or color original in draft mode hold the B W copy button or the color copy button for 3 seconds To make 20 black and white or color copies press and hold the B W copy button or the color copy button then press the stop button...

Page 38: ...nt with your product using any Windows application as described in these sections Selecting Basic Print Settings Windows Selecting Double sided Printing Settings Windows Selecting Additional Layout and Print Options Windows Selecting a Printing Preset Windows Selecting Extended Settings Windows Printing Your Document or Photo Windows Selecting Default Print Settings Windows Changing Automatic Upda...

Page 39: ...r printer settings window 4 Select the size of the paper you loaded as the Document Size setting Note You can also select the User Defined setting to create a custom paper size 5 If you are printing a borderless photo select Borderless Note You must select a compatible borderless paper type and size to print without borders Check the borderless paper compatibility list for details 39 ...

Page 40: ...multiple pages on one sheet of paper or print one image on multiple sheets of paper select one of the settings in the Multi Page menu and select the printing options you want 12 To print multiple copies and arrange their print order select the Copies options 13 To preview your job before printing select Print Preview 14 To save your print job as a project that can be modified and combined with oth...

Page 41: ...Settings Windows Multi Page Printing Options Windows You can select any of the available options in the Multi Page menu to set up your multi page print job 2 Up and 4 Up Prints 2 or 4 pages on one sheet of paper Click the Page Order button to select page layout and border options 2 1 Poster 2 2 Poster 3 3 Poster 4 4 Poster Prints one image on multiple sheets of paper to create a larger poster Clic...

Page 42: ...our double sided print job by printing one side and prompting you to flip the paper over on the short edge to print the other side 2 Click the Settings button You see this window 3 Select the double sided printing options you want to use 4 Click OK to return to the Main tab 5 Print a test copy of your double sided document to test the selected settings 6 Follow any instructions displayed on the sc...

Page 43: ...inding in the desired direction Binding Margin Options Select options that define a wider margin to allow for binding Booklet Option Select a binding option to use when creating a folded booklet Parent topic Selecting Double sided Printing Settings Windows Selecting Additional Layout and Print Options Windows You can select a variety of additional layout and printing options for your document or p...

Page 44: ... for your image Select Custom and click the Advanced button to manually adjust the color correction settings or turn off color management in your printer software Select Image Options to access additional settings for improving printed images 3 To add the following features click the Watermark Features button Watermark adds a visible watermark to your printout Note Click the Add Delete button to c...

Page 45: ...ones Depending on the selected color mode you can also adjust the midtone density using the Gamma setting Fix Photo Improves the color contrast and sharpness of flawed photos Note Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces For this to work both eyes and the nose must be visible in the subject s face If your photo includes a face with an intenti...

Page 46: ...eadability Emphasize Thin Lines Adjusts the weight of printed lines to increase visibility Edge Smoothing Smooths jagged edges in low resolution images such as screen captures or images from the Web Fix Red Eye Reduces or removes red eye in photos Additional Settings Options Rotate 180º Prints the image rotated 180º from its original orientation High Speed Speeds up printing but may reduce print q...

Page 47: ...date and time come from the Windows Control Panel on your computer Parent topic Selecting Additional Layout and Print Options Windows Selecting a Printing Preset Windows For quick access to common groups of print settings you can select a printing preset on the Main or More Options tab Note You can create your own preset by clicking the Add Remove Presets button 1 Click the Main or More Options ta...

Page 48: ... one of the Printing Presets to view its list of settings 3 Click on a preset to change its settings or use any of the available options on the screen to control your printing presets 4 To choose a preset for printing select it 5 Click OK Parent topic Printing with Windows 48 ...

Page 49: ...s that apply to all the print jobs you send to your product 1 Access the Windows Desktop and right click the product icon in the Windows taskbar 2 Select Printer Settings 3 Click the Maintenance tab You see the maintenance options 4 Click the Extended Settings button 49 ...

Page 50: ...Extended Settings window Show Progress Meter Displays the progress of print jobs as they are being printed Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues Separator Page Before each document prints a separator page containing the title user date and time Always Spool RAW Datatype Increases print speed and may solve other printing problems Page R...

Page 51: ...fine screening pattern Prints graphics with a finer screening pattern Allow Applications to Perform ICM Color Matching Allows applications to perform ICM color matching Always Use the Driver s Paper Source Setting Prints using the paper source setting in the printer driver rather than the setting in your application Parent topic Selecting Extended Settings Windows Printing Your Document or Photo W...

Page 52: ...You see your application s Print window such as this one 2 Click OK or Print to start printing Checking Print Status Windows Parent topic Printing with Windows 52 ...

Page 53: ...us click Consumables Status Parent topic Printing Your Document or Photo Windows Selecting Default Print Settings Windows When you change your print settings in a program the changes apply only while you are printing in that program session If you want to change the print settings you use in all your Windows programs you can select new default print settings 1 Access the Windows Desktop and right ...

Page 54: ...em as needed for printing in any program session Changing the Language of the Printer Software Screens Parent topic Printing with Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens 1 Access the Windows Desktop and right click the product icon in the Windows taskbar 2 Select Printer Settings You see the printer sett...

Page 55: ...you selected the next time you access them Parent topic Selecting Default Print Settings Windows Changing Automatic Update Options Your printer software for Windows automatically checks for updates to the product software You can change how often the software checks for updates or disable this feature 1 Access the Windows Desktop and right click the product icon in the Windows taskbar 2 Select Sof...

Page 56: ...eature you can check for updates manually Parent topic Printing with Windows Related tasks Checking for Software Updates Printing with OS X You can print with your product using any OS X printing program as described in these sections Note If you have an Internet connection it is a good idea to check for updates to your product software on Epson s support website Selecting Basic Print Settings OS ...

Page 57: ...ou want to print 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 Select your product as the Printer setting 4 If necessary click the arrow next to the Printer setting or the Show Details button to expan...

Page 58: ... The print window may look different depending on the version of OS X and the application you are using 5 Select the Copies and Pages settings as necessary Note If you do not see these settings in the print window check for them in your application before printing 58 ...

Page 59: ...eck for them in your application before printing They may be accessible by selecting Page Setup from the File menu 7 Select any application specific settings that appear on the screen such as those shown in the image above for the Preview application 8 Select Print Settings from the pop up menu You see these settings 59 ...

Page 60: ...g Print Layout Options OS X Printing Your Document or Photo OS X Print Quality Settings OS X You can select any of the print quality settings to fine tune the quality of your print Some settings may be unavailable depending on the paper type and border setting you have chosen Draft For draft printing on photo paper Fast Economy For the fastest printing with draft quality Economy For fast printing ...

Page 61: ...you flip the printed image horizontally Note If you select the Min option for the Expansion setting you may see white borders on your printed photo Parent topic Selecting Basic Print Settings OS X Selecting Page Setup Settings OS X Depending on your application you may be able to select the paper size and orientation settings from the print window Note If you do not see these settings in the print...

Page 62: ...ent or photo as shown in the print window Note If you are printing an envelope select the icon Note You can reduce or enlarge the size of the printed image by selecting Paper Handling from the pop up menu and selecting a scaling option Parent topic Printing with OS X Related references Borderless Paper Type Compatibility Selecting Print Layout Options OS X You can select a variety of layout option...

Page 63: ... To invert or flip the printed image select the Reverse page orientation or Flip horizontally settings Parent topic Printing with OS X Managing Color OS X You can adjust the Color Matching and Color Options settings to fine tune the colors in your printout or turn off color management in your printer software 1 Select Color Matching from the pop up menu in the print window 2 Select one of the avai...

Page 64: ...Advanced Settings and select settings for Brightness Contrast Saturation and individual color tones You can also select a color Mode setting for printing photos and graphics and the Fix Red Eye setting to reduce or remove red eye in photos Depending on the selected color mode you can also adjust the midtone density using the Gamma setting Fix Photo Improves the color contrast and sharpness of flaw...

Page 65: ...y to all the print jobs you send to your product 1 In the Apple menu or the Dock select System Preferences 2 Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies 3 Select Driver or Options You see a screen like this 4 Select any of the available printing preferences 5 Click OK Printing Preferences OS X Parent topic Printing with OS X 65 ...

Page 66: ...when color ink is expended High Speed Printing Speeds up printing but may reduce print quality Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions Establish bidirectional communication Allows the product to communicate with the computer Do not change the default setting unless you experience issues when us...

Page 67: ...nt Status OS X Parent topic Printing with OS X Checking Print Status OS X During printing you can view the progress of your print job control printing and check ink status 1 Click the printer icon when it appears in the Dock You see the print status window 67 ...

Page 68: ...print job click the paused print job and click or Resume To pause printing for all queued print jobs click Pause or Pause Printer To display other printer information click Settings or Supply Levels Parent topic Printing Your Document or Photo OS X Cancelling Printing Using a Product Button If you need to cancel printing press the stop button on your product Parent topic Printing from a Computer 6...

Page 69: ...Starting a Scan Using the Product Buttons You can scan an image and save it as a PDF using your product s control panel buttons Note You must connect your product with a USB cable to scan using the buttons 1 Make sure you installed the product software and connected the product to your computer 2 Press the B W copy button and the color copy button at the same time Your original is scanned and save...

Page 70: ...en the Edit Job Settings drop down list and select the scan button settings you want to view or change 5 Change the settings as necessary 6 Click OK 7 Click Close to close the Event Manager window Parent topic Starting a Scan Using the Product Buttons Starting a Scan Using the Epson Scan Icon You can start the Epson Scan program to select scan settings scan and save the scanned image to a file Win...

Page 71: ...he Applications folder open the Epson Software folder and double click the EPSON Scan icon You see an Epson Scan window like this Parent topic Starting a Scan Related tasks Scanning with OS X Using Image Capture 71 ...

Page 72: ... a Scanning Program You can start Epson Scan from a TWAIN compliant scanning program to select scan settings scan and open the scanned image in the program 1 Open your scanning program and select its scanning option See your scanning program help for instructions 72 ...

Page 73: ...you may need to select your product as the source first If you see a Select Source option choose it and select your product With Windows do not select a WIA option for your product it will not work correctly You see an Epson Scan window like this 73 ...

Page 74: ...Guidelines Scan Resolution Guidelines Selecting Scan File Settings Parent topic Scanning Scan Modes Epson Scan provides a choice of scan modes with different levels of control over your settings Full Auto Mode This mode automatically detects the type of content you are scanning selects settings for it and saves your scanned image You can also select various image adjustment options Home Mode You c...

Page 75: ...ecting Epson Scan Settings Related tasks Scanning in Full Auto Mode Scanning in Home Mode Scanning in Office Mode Scanning in Professional Mode Scanning in Full Auto Mode When you scan in Full Auto Mode Epson Scan automatically saves your scanned file in JPEG format in your operating system s Pictures or My Pictures folder or opens it in your scanning program You can change the scanned file settin...

Page 76: ...You see this window 76 ...

Page 77: ...o change the scanned file settings click File Save Settings 3 Click Scan Epson Scan scans your original and saves the file in the selected folder or opens it in your scanning program If the file was saved directly to your computer you see the file in the Windows Explorer or OS X Finder where you can view and print the image if desired Available Image Adjustments Full Auto Mode Parent topic Selecti...

Page 78: ...view image for faces the sky and other features and then correctly rotates the photo when it is scanned if necessary If your photo is not oriented correctly using this option deselect this option and scan again Parent topic Scanning in Full Auto Mode Scanning in Home Mode When you scan in Home Mode Epson Scan automatically saves your scanned file in JPEG format in your operating system s Pictures ...

Page 79: ...You see this window 2 Select the Document Type setting that matches your original such as Photograph or Text Line Art 3 Select the Image Type setting that matches your original 79 ...

Page 80: ...e area in your preview image that you want to scan scan area 8 Select any of the image adjustment settings you want to use Before making adjustments click the image or scan area in the Preview window 9 If you want to reduce or enlarge your image as you scan select the Target Size setting you want to use 10 Click Scan You see the File Save Settings window 11 Change any of the necessary file save se...

Page 81: ...t the entire image area or a portion of it You can even select multiple scan areas to create multiple scanned images of different areas Normal Preview mode only You can also use the scan area to select specific Image Adjustments settings for a scanned image Just be sure to click inside the scan area before selecting the settings 81 ...

Page 82: ...review image Thumbnail preview Your scan area is selected automatically but you can change it Place your cursor in one corner of the desired scan area then click and drag the cursor to the opposite corner to create a marquee dotted line on the preview image 82 ...

Page 83: ... a marquee dotted line on the preview image 2 Do the following as necessary to work with the selected scan area If the marquee is correct continue with the next step To move the marquee click inside the scan area and drag the marquee where you want it 83 ...

Page 84: ...uee icon 3 Click inside the scan area and make any necessary settings in the Epson Scan window Parent topic Scanning in Home Mode Available Image Adjustments Home Mode You can select these Image Adjustments options in Epson Scan Home Mode Note Select the Image Option checkbox if you need to set any of the grayed out image adjustments Not all adjustment settings may be available depending on the Do...

Page 85: ...level at which black areas in text and line art are delineated improving text recognition in OCR Optical Character Recognition programs Parent topic Scanning in Home Mode Selecting a Scan Size Home Mode You can reduce or enlarge the size of your image as you scan You can also select a specific scan size such as a common photo size like 4 6 inches 102 152 mm This places a scan area of that size on ...

Page 86: ...ppears on your preview image proportioned for the size you selected 3 Do the following as necessary to work with the selected scan area To move the marquee click inside the scan area and drag the marquee where you want it 86 ...

Page 87: ...file The marquee only indicates the area of the image that will be scanned 4 To create a scanned image size that is not available in the Target Size list click the Customize option You see this window 5 Name the custom size enter the size click Save and click OK Then adjust the marquee on the preview image The marquee is automatically proportioned for your custom scan size Parent topic Scanning in...

Page 88: ... scanned file in JPEG format in your operating system s Pictures or My Pictures folder or opens it in your scanning program You can select settings preview and change the scanned file settings as necessary 1 Start Epson Scan and select Office Mode as the Mode setting You see this window 88 ...

Page 89: ...can scans your original and saves the file in the selected folder or opens it in your scanning program If the file was saved directly to your computer you see the file in the Windows Explorer or OS X Finder where you can view and print the image if desired Selecting a Scan Area Office Mode Available Image Adjustments Office Mode Parent topic Selecting Epson Scan Settings Related concepts Image Pre...

Page 90: ...eate a marquee dotted line on the preview image 2 Do the following as necessary to work with the selected scan area If the marquee is correct continue with the next step To move the marquee click inside the scan area and drag the marquee where you want it 90 ...

Page 91: ...ed marquee will be scanned To delete a marquee click the marquee then click the Delete Marquee icon 3 Click inside each scan area and make any necessary settings in the Epson Scan window Parent topic Scanning in Office Mode Available Image Adjustments Office Mode You can select these Image Adjustments options in Epson Scan Office Mode Not all adjustment settings may be available depending on other...

Page 92: ...ightness Adjusts the overall lightness and darkness of the scanned image Contrast Adjusts the difference between the light and dark areas of the overall scanned image Threshold Adjusts the level at which black areas in text and line art are delineated improving text recognition in OCR Optical Character Recognition programs Parent topic Scanning in Office Mode Scanning in Professional Mode When you...

Page 93: ...You see this window 93 ...

Page 94: ...ant to use Before making adjustments click the image or scan area in the Preview window 10 If you want to reduce or enlarge your image as you scan select the Target Size setting you want to use 11 Click Scan You see the File Save Settings window 12 Change any of the necessary file save settings and click OK Epson Scan scans your original and saves the file in the selected folder or opens it in you...

Page 95: ...can select a specific area in your preview image to include in your scanned image You can select the entire image area or a portion of it You can even select multiple scan areas to create multiple scanned images of different areas Normal Preview mode only You can also use the scan area to select specific image Adjustments settings for a scanned image Just be sure to click inside the scan area befo...

Page 96: ...1 Do one of the following to select your scan area in the Preview image Normal preview Click the Auto Locate icon to create a marquee dotted line on the preview image 96 ...

Page 97: ...d scan area then click and drag the cursor to the opposite corner to create a marquee dotted line on the preview image 2 Do the following as necessary to work with the selected scan area If the marquee is correct continue with the next step To move the marquee click inside the scan area and drag the marquee where you want it 97 ...

Page 98: ...e All button in the Preview window before you scan Otherwise only the area inside the currently selected marquee will be scanned 3 Click inside the scan area and make any necessary settings in the Epson Scan window Parent topic Scanning in Professional Mode Available Image Adjustments Professional Mode You can select these Adjustments options in Epson Scan Professional Mode Not all adjustment sett...

Page 99: ...u can adjust the level of auto exposure using a slider Histogram Adjustment Provides a graphical interface for adjusting highlight shadow and gamma levels individually For advanced users only Click the histogram icon to access the settings Tone Correction Provides a graphical interface for adjusting tone levels individually For advanced users only Click the tone correction icon to access the setti...

Page 100: ...s you scan You can also select a specific scan size such as a common photo size like 4 6 inches 102 152 mm This places a scan area of that size on the preview image so you can use it to help crop the image in the correct proportions 1 Click the Preview button to preview your image 2 In the Epson Scan window select the size you want your scanned image to be from the Target Size list Note If you nee...

Page 101: ...ppears on your preview image proportioned for the size you selected 3 Do the following as necessary to work with the selected scan area To move the marquee click inside the scan area and drag the marquee where you want it 101 ...

Page 102: ...e of the scanned file The marquee only indicates the area of the image that will be scanned 4 To create a scanned image size that is not available in the Target Size list click the Customize option You see this window 5 Name the custom size enter the size click Save and click OK Then adjust the marquee on the preview image The marquee is automatically proportioned for your custom scan size 102 ...

Page 103: ...nail preview A thumbnail preview displays your previewed images as thumbnails with the scanned image area and exposure automatically selected If the Thumbnail checkbox is selected clicking the Preview button opens a thumbnail preview Normal preview A normal preview displays your previewed images in their entirety so you can select the scanned image area and other settings manually If the Thumbnail...

Page 104: ...e amount you will increase the image size to retain a high image quality For example if the resolution is 300 dpi dots per inch and you will double the image size later change the Resolution setting to 600 dpi You will scan the image at 100 or smaller size Select Epson Scan s Resolution setting based on how you will use the scanned image Email view on a computer screen post on the web 96 to 150 dp...

Page 105: ...ntrol how Epson Scan behaves when you scan and save files The File Save Settings window may appear after you click Scan on the Epson Scan window You may also be able to access the window by clicking the icon on the Epson Scan window 1 Do one of the following to select the folder in which you want to save your scanned image Click the button for one of the displayed folders 105 ...

Page 106: ...ptional settings on the File Save Settings window in Epson Scan File Formats Bitmap bmp A standard image file format for most Windows programs JPEG jpg An image format that lets you highly compress image data However the higher the compression the lower the image quality The TIFF format is recommended when you need to modify or retouch your scanned image Multi TIFF tif A TIFF file format when mult...

Page 107: ...Page dialog after scanning If you are scanning a multi page document using the PDF or Multi TIFF format select to display a prompt for scanning additional pages after the first page is scanned Parent topic Selecting Scan File Settings Scanning with OS X Using Image Capture With OS X you can scan with your product using an image editing application such as Image Capture 1 Open an image editing appl...

Page 108: ...4 Select the Scan Mode setting indicating where you placed your original if available Select any other available scan settings as necessary 108 ...

Page 109: ...subtly shaded image areas such as skin tones This option improves results when scanning magazines or newspapers The results of descreening do not appear in the preview image only in your scanned image Backlight Correction Removes shadows from photos that have too much background light Dust Removal Removes dust marks from your originals automatically Color Restoration Restores the colors in faded p...

Page 110: ...s to Evernote Uploading Scanned Images to SugarSync Uploading Scanned Images to a Web Folder Uploading Scanned Images to Email Saving Scanned Images to a Folder Epson JPEG File Settings Epson TIFF and Multi TIFF File Settings Parent topic Scanning Special Projects Scanning Using Easy Photo Scan You can use Easy Photo Scan to easily scan your originals edit the scanned images and upload them to Fac...

Page 111: ...he scanned image is displayed in the Easy Photo Scan window with an automatically generated name Note You may need to click the Close button to display Easy Photo Scan 5 To edit the name of the file select the image thumbnail at the bottom of the screen click the icon and enter the new filename 6 To edit the scanned image click the Edit icon and select one of the displayed options Note See the Eas...

Page 112: ...g to Online Destinations Using Easy Photo Scan Related tasks Uploading Scanned Images to Facebook Uploading Scanned Images to Picasa Uploading Scanned Images to Evernote Uploading Scanned Images to SugarSync Uploading Scanned Images to a Web Folder Uploading Scanned Images to Email Saving Scanned Images to a Folder Uploading Scanned Images to Facebook You can configure a Facebook account for use w...

Page 113: ...you can select the Setting Name or Destination Name for the account click Login if necessary and click Send to upload your images 3 Click Login 4 On the Application Authentication screen log in to your Facebook account Note To enable automatic image uploading select the option for staying logged in 113 ...

Page 114: ...al folder select the Copy the image s to a local folder checkbox and select a folder 9 If you want to save the current settings click Edit or the Setting Name or Destination Name field and select Save As Enter a name for the setting and click OK 10 Click Send to upload the images to your Facebook account or click Cancel to cancel the operation Parent topic Scanning to Online Destinations Using Eas...

Page 115: ...account click Login if necessary and click Send to upload your images 3 Click Login 4 On the Application Authentication screen log into your Google account 5 Click Accept to allow Easy Photo Scan to upload images to your account An authentication code is generated 6 Copy the authentication code into the Please enter authentication code field and click OK 115 ...

Page 116: ...he Copy the image s to a local folder checkbox and select a folder 12 If you want to save the current settings click Edit or the Setting Name or Destination Name field and select Save As Enter a name for the setting and click OK 13 Click Send to upload the images to your Picasa account or click Cancel to cancel the operation Parent topic Scanning to Online Destinations Using Easy Photo Scan Relate...

Page 117: ...from the Notebook list Note If you want to create a new notebook you must create it directly in Evernote 4 Select the image format for the uploaded files from the File or File Type list 5 If there are options for the selected file format click Options or Option and select the options you want 6 If you also want to save the images to a local folder select the Copy the image s to a local folder chec...

Page 118: ...note account or click Cancel to cancel the operation Parent topic Scanning to Online Destinations Using Easy Photo Scan Related references Epson JPEG File Settings Related tasks Scanning Using Easy Photo Scan Uploading Scanned Images to SugarSync You can configure a SugarSync account for use with Easy Photo Scan and upload your scanned images 1 Scan your original using Easy Photo Scan 2 Click the ...

Page 119: ...information in the E Mail Address and Password fields 4 Select a Place option for the uploaded images Note In SugarSync the Magic Briefcase is now called My SugarSync Uploads to the Magic Briefcase appear in the My SugarSync folder 5 Enter a folder name in the Folder field If you enter the name of an existing folder the images are uploaded to that folder If the folder does not exist a new folder w...

Page 120: ...ge s to a local folder checkbox and select a folder 11 If you want to save the current settings click Edit or the Setting Name or Destination Name field and select Save As Enter a name for the setting and click OK 12 Click Send to upload the images to your SugarSync account or click Cancel to cancel the operation Parent topic Scanning to Online Destinations Using Easy Photo Scan Related references...

Page 121: ... the login information in the User Name and Password fields 5 If you want to replace existing files with the same name with the uploaded images click the Overwrite file s with the same name checkbox 6 Click Check Connection to test whether the account information is correct 7 Select the image format for the uploaded files from the File or File Type list 8 If there are options for the selected file...

Page 122: ...ing Easy Photo Scan Related references Epson JPEG File Settings Epson TIFF and Multi TIFF File Settings Related tasks Scanning Using Easy Photo Scan Uploading Scanned Images to Email You can save your scanned images to a local network folder and send them by email using Easy Photo Scan Note With Windows Easy Photo Scan supports Microsoft Outlook 2000 2002 2003 2007 2010 x86 2013 x86 and Windows Ma...

Page 123: ... Then click OK to save the images to the folder and launch your email program or click Cancel to cancel the operation OS X If you also want to save the images to a local folder select the Copy the image s to a local folder checkbox and select a folder Then click Send or click Cancel to cancel the operation Parent topic Scanning to Online Destinations Using Easy Photo Scan Related references Epson ...

Page 124: ...ose the folder where you want to save the images 6 Click OK to save the images to the folder or click Cancel to cancel the operation Parent topic Scanning to Online Destinations Using Easy Photo Scan Related references Epson JPEG File Settings Epson TIFF and Multi TIFF File Settings Related tasks Scanning Using Easy Photo Scan Epson JPEG File Settings You can select from the following settings in ...

Page 125: ...Progressive Images are rendered in low resolution in a web browser then replaced with a higher resolution Embed ICC Profile Allows the ICC profile information on color reproducibility of scanned image to be embedded in the image Programs that use color management software will display the colors of the image using the ICC profile Parent topic Scanning to Online Destinations Using Easy Photo Scan E...

Page 126: ... with higher quality Embed ICC Profile Allows the ICC profile information on color reproducibility of scanned image to be embedded in the image Programs that use color management software will display the colors of the image using the ICC profile Parent topic Scanning to Online Destinations Using Easy Photo Scan Scanning to a PDF File Using Epson Scan in Office Home or Professional Mode you can sc...

Page 127: ... 2 Start Epson Scan 3 Select the scan mode you want to use 4 Select the scan settings for your scan 5 Preview your image 6 When you finish selecting all your settings click Scan You see the File Save Settings window 7 Select PDF as the Type setting 127 ...

Page 128: ...te or reorder the scanned pages click Edit page Delete or reorder the pages using the icons that appear on the bottom of the editing window When you are finished click OK Note If you installed an OCR Optical Character Recognition program you may see a screen indicating the program is converting your page to text Wait until the program re scans the page and close the program if necessary 11 Click C...

Page 129: ... 1 Place your original on your product for scanning 2 Start Epson Scan 3 Select the scan mode you want to use 4 Select the scan settings for your scan 5 Preview your image 6 Locate or access the image adjustment settings 7 Select the Color Restoration checkbox 8 When you finish selecting all your settings click Scan 9 Click Close to exit the Epson Scan window if necessary Epson Scan scans your ori...

Page 130: ...Related tasks Placing Originals on the Scanner Glass Selecting the Scan Mode Related topics Starting a Scan Selecting Epson Scan Settings 130 ...

Page 131: ... with Black Ink and Expended Color Cartridges Conserving Low Black Ink with Windows Check Cartridge Status Your product and its printing software will let you know when an ink cartridge is low or expended Checking Cartridge Status Lights Checking Cartridge Status with Windows Checking Cartridge Status with OS X Parent topic Replacing Ink Cartridges Checking Cartridge Status Lights You can check th...

Page 132: ...ng Cartridge Status with Windows A low ink reminder appears if you try to print when ink is low and you can check your cartridge status at any time using a utility on your Windows computer 1 To check your cartridge status access the Windows Desktop and double click the product icon in the Windows taskbar You see this window 132 ...

Page 133: ... able to continue printing temporarily Note If any of the cartridges installed in the product are broken incompatible with the product model or improperly installed Epson Status Monitor will not display an accurate cartridge status 3 To disable the low ink reminder right click the product icon in the Windows taskbar and select Monitoring Preferences 133 ...

Page 134: ...erts checkbox at the bottom of the screen 5 To disable promotional offers deselect the Display Epson Offers checkbox Promotional offers not available in Latin America Parent topic Check Cartridge Status Related tasks Removing and Installing Ink Cartridges 134 ...

Page 135: ...eck your cartridge status using a utility on your Mac 1 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 2 Select EPSON Status Monitor You see a window like this 135 ...

Page 136: ...d the nearest reseller visit global latin epson com or call your nearest Epson sales office website available in Spanish and Portuguese only Note This product uses only genuine Epson brand cartridges Other brands of ink cartridges and ink supplies are not compatible and even if described as compatible may not function properly The cartridges included with the printer are designed for printer setup...

Page 137: ...artridges handy before you begin You must install new cartridges immediately after removing the old ones Caution Leave your old cartridges in the printer until you are ready to replace them to prevent the print head nozzles from drying out Do not open ink cartridge packages until you are ready to install the ink Cartridges are vacuum packed to maintain reliability 1 Turn on your product 2 Lift up ...

Page 138: ...conds until the ink cartridge holder moves to the replacement position If a cartridge is low or expended the print head moves that cartridge to the indicator position Press the stop button The print head moves the next low or expended cartridge to the indicator position Continue to press the stop button until the print head moves to the replacement position If no cartridges are low or expended the...

Page 139: ...k gets on your skin wash it thoroughly with soap and water If ink gets into your eyes flush them immediately with water If ink gets into your mouth spit it out and see a doctor right away Keep ink cartridges out of the reach of children 5 Before opening the new cartridge package shake it gently four or five times Caution Do not shake the cartridges after opening the packages or ink may leak 139 ...

Page 140: ...ge immediately after removing the old one if you do not the print head may dry out and be unable to print 7 Remove the yellow tape from the side of the cartridge Caution Do not remove any other labels or seals or ink will leak 8 Insert the new cartridge into the holder and push it down until it clicks into place 140 ...

Page 141: ...me position an ink cartridge may not be installed properly Press the stop button then press the ink cartridge down until it clicks into place If you remove a low or expended ink cartridge you cannot re install and use the cartridge Caution If you remove an ink cartridge for later use protect the ink supply area from dirt and dust and store it in the same environment as the printer The valve in the...

Page 142: ...ce a cartridge before it is low or expended if it is too old for example 1 Do one of the following Windows Access the Windows Desktop right click the product icon in the Windows taskbar and select Printer Settings Then click the Maintenance tab OS X In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Suppli...

Page 143: ...rtridges OS X Parent topic Replacing Ink Cartridges Printing with Expended Color Cartridges Windows If you see a message during printing telling you that you can temporarily print in black ink with an expended color cartridge you can cancel your print job and select settings to print on plain paper or on an envelope Note To use this feature Epson Status Monitor must be enabled 1 Click Stop or Canc...

Page 144: ...ing stops you can cancel your print job and select settings to temporarily print with only black ink on plain paper or on an envelope 1 Click the printer icon in the Dock 2 If you see a message telling you that you can temporarily print with only black ink click the Delete or button to cancel your print job If you see an error message click OK 3 In the Apple menu or the Dock select System Preferen...

Page 145: ...t settings in your print application 11 Select Print Settings from the pop up menu 12 Select Plain Paper Bright White Paper or Envelope as the paper type setting 13 Select the Grayscale option 14 Click Print to print your document Parent topic Printing with Black Ink and Expended Color Cartridges Related tasks Selecting Basic Print Settings OS X Cancelling Printing Using a Product Button 145 ...

Page 146: ...ds on other selected print settings To use this feature Epson Status Monitor must be enabled Click Yes to use a mixture of color inks to create black or No to continue using the remaining black ink for the document you are printing Click Disable this feature to continue using the remaining black ink Note If you disable this feature it remains disabled until you install a new black ink cartridge Pa...

Page 147: ... you don t clean them unnecessarily Note You cannot clean the print head if an ink cartridge is expended and may not be able to clean it when a cartridge is low You must replace the cartridge first Print Head Nozzle Check Print Head Cleaning Parent topic Adjusting Print Quality Related topics Replacing Ink Cartridges Print Head Nozzle Check You can print a nozzle check pattern to check for clogged...

Page 148: ... the lines Print head is clean Print head needs cleaning 6 If there are no gaps the print head is clean and you can continue printing If there are gaps or the pattern is faint clean the print head Parent topic Print Head Nozzle Check Related concepts Print Head Cleaning Related topics Loading Paper Checking the Nozzles Using a Computer Utility You can check the print head nozzles using a utility o...

Page 149: ...ht click the product icon in the Windows taskbar OS X In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 3 Select Nozzle Check You see a window like this 4 Click Print 149 ...

Page 150: ...e no gaps click Finish If there are gaps or the pattern is faint clean the print head Parent topic Print Head Nozzle Check Related concepts Print Head Cleaning Related topics Loading Paper Print Head Cleaning If print quality has declined and the nozzle check pattern indicates clogged nozzles you can clean the print head 150 ...

Page 151: ...cle is finished Caution Never turn off the product during a cleaning cycle or you may damage it 4 Run a nozzle check to confirm that the print head is clean If you don t see any improvement after cleaning the print head up to 4 times turn off the product and wait at least 6 hours Then try cleaning the print head again If quality still does not improve one of the ink cartridges may be old or damage...

Page 152: ...Select Head Cleaning You see a window like this 4 Click Start to begin the cleaning cycle The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished Caution Never turn off the product during a cleaning cycle or you may damage it 5 When the cleaning cycle is finished you can check to see if the nozzles are clean click Print Nozzle Check Pattern and click ...

Page 153: ...again If you don t see any improvement after cleaning the print head up to 4 times turn off the product and wait at least 6 hours Then try cleaning the print head again If quality still does not improve one of the ink cartridges may be old or damaged and needs to be replaced Parent topic Print Head Cleaning Related tasks Checking the Nozzles Using a Computer Utility Related topics Loading Paper Re...

Page 154: ...lity You can align the print head using a utility on your Windows or Mac computer 1 Load a few sheets of plain paper in the product 2 Do one of the following Windows Access the Windows Desktop and right click the product icon in the Windows taskbar OS X In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Su...

Page 155: ...ing a pattern number click Next If no patterns are aligned in one or more of the sets choose the closest one in each set and click Realignment Then print another alignment sheet and check it Note Click Skip where available if you want to skip a particular alignment sheet 6 When you are done click Finish Parent topic Print Head Alignment Related topics Loading Paper 155 ...

Page 156: ... control panel to make a copy but without placing a document on the scanner glass Note Make sure there is no dust or stains on the scanner glass or document cover 3 Check the back of the ejected paper to see if it is clean 4 Repeat as necessary until the paper comes out clean Parent topic Adjusting Print Quality Related tasks Copying Documents or Photos Related topics Loading Paper 156 ...

Page 157: ...plug the power cable 3 Disconnect any connected cables 4 Remove all the paper 5 Clean the scanner glass with a soft lint free cloth microfiber is recommended moistened with a little glass cleaner Caution Do not spray glass cleaner directly on the glass and do not press the glass surface with any force 6 Clean the outer case and control panel with a soft dry cloth Do not use liquid or chemical clea...

Page 158: ...ace 1 Turn off the product 2 Wait for the power light to go out then unplug the power cable 3 Disconnect any connected cables 4 Remove all the paper from the product 5 Close the output tray and paper support 6 Lift up the scanner unit and check to see if the print head is in the far right position the home position If not turn on the product wait for the print head to move then turn the product of...

Page 159: ...d the product Keep the product level during transportation Be sure to remove the tape from the ink cartridge holder before turning on your product If print quality has declined when you print again clean and align the print head Parent topic Cleaning and Transporting Your Product Related concepts Print Head Cleaning Print Head Alignment 159 ...

Page 160: ...t website for free updates to your product software Visit the driver download site at global latin epson com Support XP231 Windows Your printer software automatically checks for updates You can also manually update the software by selecting Software Update here Accessing the Windows Desktop and right clicking the product icon in the Windows taskbar On the Maintenance tab in the printer settings wi...

Page 161: ... 4 ink Light status Condition solution The product is turned on The power light is on The power light is flashing The product is busy Wait for the power light to stop flashing before turning off the product If you just replaced an ink cartridge and the power light is still flashing after 3 minutes the cartridge may be installed incorrectly Reinstall the ink cartridge 161 ...

Page 162: ...py button The ink light is flashing The paper light is flashing An error has occurred during firmware updating Connect your product The ink light is on using a USB cable and try updating the firmware again If the error The paper light is on message continues contact Epson for support The WiFi light is on A printer error has occurred Turn the product off and then back on The power light is flashing...

Page 163: ...nterface cables connected to your product 3 Load plain paper in the product 4 Hold down the stop button and press the power button to turn on the product 5 When the product turns on release both buttons The product begins printing a nozzle check pattern 6 Do the following depending on the results of the product check If the page prints and the nozzle check pattern is complete the product is operat...

Page 164: ...ext time you turn it on Your product is finished charging the print head when the power light stops flashing If the product s print head stops moving or making noise and the charging process has not finished after approximately 5 minutes turn off your product Turn it back on and check to see if charging is still in progress If it is still in progress contact Epson for help Parent topic Solving Set...

Page 165: ... to a computer that has multiple peripherals make sure the computer is grounded Otherwise you may feel a slight electric shock when touching your product Parent topic Solving Setup Problems Solving Network Problems Check these solutions if you have problems setting up or using your product on a network Note Breakdown or repair of this product may cause loss of network data and settings Epson is no...

Page 166: ...t To obtain your product s MAC address print a network status sheet Then follow the instructions in your router or access point documentation to add the address to the list If your router or access point does not broadcast its network name SSID follow the instructions that came with your product to enter your wireless network name manually If your router or access point has security enabled determ...

Page 167: ...o the new router Note If you are using a 5 GHz wireless router set the router to operate in dual band 2 4 GHz and 5 GHz mode See your router documentation for instructions Parent topic Solving Network Problems Related concepts Uninstall Your Product Software Related tasks Printing a Network Status Sheet Product Does Not Appear in OS X Printer Window If your product does not appear in the OS X prin...

Page 168: ...rength If it is poor place your product closer to your router or access point Avoid placing your product near a microwave oven 2 4 GHz cordless phone or large metal object such as a filing cabinet Note If you are using a 5 GHz wireless router set the router to operate in dual band 2 4 GHz and 5 GHz mode See your router documentation for instructions Check to see if your wireless router or access p...

Page 169: ...rt turn off your product turn it back on and try restarting Epson Scan again Check the connection setting and test the connection using Epson Scan Settings Windows 8 x Navigate to the Apps screen and select EPSON Scan Settings Make sure the Connection setting is set to Network then click the Test button Windows other versions Click or Start All Programs or Programs EPSON EPSON Scan EPSON Scan Sett...

Page 170: ...Problems Related concepts Print Head Nozzle Check Print Head Cleaning Copies are Cut Off Depending on your product the default paper size for copies is either A4 8 3 11 7 inches 210 297 mm or Letter 8 5 11 inches 216 279 mm To change the default paper size to A4 8 3 11 7 inches 210 297 mm make sure the product is turned off then hold down the color copy button and press the power button to turn th...

Page 171: ...ide If multiple pages feed at once remove the paper fan the edges to separate the sheets and reload it If paper jams when you load only one or two sheets try loading more sheets at a time Do not load more than the recommended number of sheets If paper jams when you print on both sides of the paper try loading fewer sheets Make sure your paper meets the specifications for your product For best resu...

Page 172: ...lor copy button to resume printing If the product lights still show an error continue with the next step 4 Press the power button to turn the product off 5 Lift the scanner unit and remove the jammed paper and any torn pieces 6 Lower the scanner and press the power button to turn the product back on 7 Carefully follow all paper loading instructions when you load new paper Parent topic Solving Pape...

Page 173: ...u have problems while printing from your computer Nothing Prints Product Icon Does Not Appear in Windows Taskbar Error After Cartridge Replacement Printing is Slow Parent topic Solving Problems Nothing Prints If you have sent a print job and nothing prints try these solutions Make sure your product is turned on Make sure any interface cables are connected securely at both ends If you connected you...

Page 174: ...uct icon in the Windows taskbar first try restarting your computer If that does not work try this solution 1 Do one of the following Windows 8 x Navigate to the Apps screen and select Control Panel Hardware and Sound Devices and Printers Windows 7 Click and select Devices and Printers Windows Vista Click select Control Panel and click Printer under Hardware and Sound Windows XP Click Start and sel...

Page 175: ...ng a high resolution image you may need more than the minimum requirements If necessary increase your system s memory If you are using Windows 7 close the Devices and Printers window before you print If you are using OS X make sure you download and install the Epson printer driver Clear space on your hard drive or run a defragmentation utility to free up existing space Close any programs you are n...

Page 176: ... Problems Check these sections if you have problems with the layout or content of your printed pages Inverted Image Too Many Copies Print Blank Pages Print Incorrect Margins on Printout Border Appears on Borderless Prints Incorrect Characters Print Incorrect Image Size or Position Slanted Printout Parent topic Solving Problems Inverted Image If your printed image is inverted unexpectedly try these...

Page 177: ...n a document you are printing and you want to skip printing it select the Skip Blank Page setting in your printer software Run a print head nozzle check to see if any of the nozzles are clogged Then clean the print head if necessary Make sure your product is selected as the printer in your printing program Parent topic Solving Page Layout and Content Problems Related tasks Selecting Basic Print Se...

Page 178: ...r printer software OS X Make sure you selected the Borderless checkbox or a paper size with a Borderless option in your printer software Adjust the Expansion setting to adjust the amount of image expansion on the edges of borderless prints Make sure the image size and the paper size are set correctly if the image is small the enlargement may not be enough to cover the paper Parent topic Solving Pa...

Page 179: ...e your paper is positioned correctly for feeding into the printer You can use the preview option in your printer software to check your margins before you print Parent topic Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings Windows Selecting Additional Layout and Print Options Windows Selecting Basic Print Settings OS X Selecting Print Layout Options OS X Relate...

Page 180: ...ite or Dark Lines in Printout If you notice white or dark lines in your prints also called banding try these solutions before you reprint Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary Make sure the paper type setting matches the type of paper you loaded Make sure you loaded the printable side of the paper correctly for your product Tu...

Page 181: ...uct Remove each sheet from the output tray as it is printed Avoid handling printouts on glossy paper right after printing to allow the ink to set Turn off any high speed settings in your product software If you print on both sides of a sheet of paper smudges may appear on the reverse side of heavily saturated or dark images If one side of a sheet will contain a lighter image or text print that sid...

Page 182: ...nozzles are clogged Then clean the print head if necessary The ink cartridges may be old or low on ink and you may need to replace them Make sure the paper type setting matches the type of paper you loaded Make sure your paper is not damp curled old or loaded incorrectly in your product Align the print head Clean the paper path Parent topic Solving Print Quality Problems Related concepts Print Hea...

Page 183: ...y Increase the resolution by the same amount you increased the image size For example if the resolution is 300 dpi dots per inch and you will double the image size later change the resolution setting to 600 dpi Note Higher resolution settings result in larger file sizes which take longer to process and print Consider the limitations of your computer system when selecting a resolution and select th...

Page 184: ... get as close as possible Try using the color management options in your printer software For best results use genuine Epson ink and paper Parent topic Solving Print Quality Problems Related concepts Print Head Cleaning Related references Available Epson Papers Related tasks Selecting Additional Layout and Print Options Windows Managing Color OS X Related topics Replacing Ink Cartridges Solving Sc...

Page 185: ...an Check the connection setting and test the connection using Epson Scan Settings Windows 8 x Navigate to the Apps screen and select EPSON Scan Settings Make sure the correct Connection setting is selected then click the Test button Windows other versions Click or Start All Programs or Programs EPSON EPSON Scan EPSON Scan Settings Make sure the correct Connection setting is selected then click the...

Page 186: ...ustable in Thumbnail Preview Scanned Image Edges are Cropped Parent topic Solving Problems Related topics Solving Print Quality Problems Image Consists of a Few Dots Only If your scanned image consists only of a few dots try these solutions Make sure you placed your original for scanning facing the correct way If you are scanning using the Epson Scan Black White setting adjust the Threshold settin...

Page 187: ...ing Scanned Image Quality Problems Related tasks Placing Originals on the Scanner Glass Image is Distorted or Blurry If a scanned image appears distorted or blurry try these solutions Make sure your original is not wrinkled or warped This may prevent the original from laying flat on the scanner glass Do not move your original or your product during scanning Your product will not operate properly w...

Page 188: ...Problems Related topics Selecting Epson Scan Settings Back of Original Image Appears in Scanned Image If an image from the back of a thin original appears in your scanned image place a piece of black paper on the back of the original and scan it again Parent topic Solving Scanned Image Quality Problems Ripple Patterns Appear in an Image You may see a ripple pattern called a moiré in scanned images...

Page 189: ...tor because printers and monitors use different color systems monitors use RGB red green and blue and printers typically use CMYK cyan magenta yellow and black Check the color matching and color management capabilities of your computer display adapter and the software you are using to see if they are affecting the palette of colors you see on your screen To adjust the colors in your scanned image ...

Page 190: ...tware If you have a problem that requires you to uninstall and re install your software follow the instructions for your operating system Uninstalling Product Software Windows Uninstalling Product Software OS X Parent topic Solving Problems Uninstalling Product Software Windows You can uninstall and then re install your product software to solve certain problems 1 Turn off the product 2 Disconnect...

Page 191: ...f the following to uninstall Epson Scan then follow any on screen instructions Windows 8 x Windows 7 Windows Vista Select EPSON Scan and click Uninstall Change Windows XP Select EPSON Scan and click Change Remove 6 Restart your computer then see the Start Here sheet to re install your software Note If you find that re installing your product software does not solve a problem contact Epson Parent t...

Page 192: ...lp If you need additional help with your Epson product contact Epson Epson provides these technical support services Internet Support Visit Epson s support website at global latin epson com Support XP231 for solutions to common problems You can download drivers and documentation get FAQs and troubleshooting advice or e mail Epson with your questions Speak to a Support Representative Before you cal...

Page 193: ...s 800 0122 Code 8320 Mexico Mexico City 52 55 1323 2052 Other cities 01 800 087 1080 Nicaragua 00 1 800 226 0368 Panama 00 800 052 1376 Paraguay 009 800 521 0019 Peru Lima 51 1 418 0210 Other cities 0800 10126 Uruguay 00040 5210067 Venezuela 58 212 240 1111 Contact your local phone company to call this toll free number from a mobile phone Dial first 7 digits wait for a message then enter code If y...

Page 194: ...hase genuine Epson ink and paper from an Epson authorized reseller To find the nearest reseller visit global latin epson com or call your nearest Epson sales office website available in Spanish and Portuguese only Parent topic Solving Problems 194 ...

Page 195: ...vironmental Specifications Interface Specifications Network Interface Specifications Safety and Approvals Specifications Windows System Requirements To use your product and its software your computer should use one of these Microsoft operating systems Windows 10 Windows 8 x Windows 7 Windows Vista Windows XP Professional x64 Edition Windows XP SP3 Note Visit Epson s support website at global latin...

Page 196: ...ions Paper path Sheet feeder top entry Sheet feeder capacity Approximately 50 sheets at 17 lb 64 g m2 to 24 lb 90 g m2 load legal size or user defined paper sizes one sheet at a time Parent topic Technical Specifications Scanning Specifications Scanner type Flatbed color Photoelectric device CIS Effective pixels 10 200 14 040 pixels at 1200 dpi Document size Maximum 8 5 11 7 inches 216 297 mm Scan...

Page 197: ...stock before purchasing large quantities or printing large jobs Single sheets Size A4 8 3 11 7 inches 210 297 mm A6 4 1 5 8 inches 105 148 mm Letter 8 5 11 inches 216 279 mm Legal 8 5 14 inches 216 356 mm 4 6 inches 102 152 mm 5 7 inches 127 178 mm 8 10 inches 203 254 mm 3 5 5 inches 89 127 mm 16 9 wide 4 7 1 inches 102 181 mm Half Letter 5 5 8 5 inches 140 216 mm Paper types Plain paper and paper...

Page 198: ...le Area Specifications Note Print quality may decline in the border area Single sheets 1 Top and sides 0 12 inch 3 mm minimum 2 Reduced print quality area top 1 57 inch 40 mm minimum 3 Reduced print quality area bottom 1 34 inch 34 mm minimum 198 ...

Page 199: ... quality area bottom 1 46 inch 37 mm minimum Envelopes 1 Left right 0 12 inch 3 mm minimum 2 Top bottom 0 20 inch 5 mm minimum 3 Reduced print quality area right 0 71 inch 18 mm minimum 4 Reduced print quality area left 1 57 inch 40 mm minimum Parent topic Technical Specifications 199 ...

Page 200: ...remains in the cartridge after the replace cartridge indicator comes on Color Cyan Magenta Yellow Black Cartridge life Opened package 6 months Unopened package do not use if the date on the package has expired Temperature Storage 22 to 104 F 30 to 40 C 1 month at 104 F 40 C Ink freezes at 3 2 F 16 C Ink thaws and is usable after 3 hours at 77 F 25 C Note For best printing results use up a cartridg...

Page 201: ...tandalone copying Approximately 11 W ISO IEC24712 Ready mode Approximately 4 0 W Sleep mode Approximately 1 6 W Power off mode Approximately 0 3 W Parent topic Technical Specifications Environmental Specifications Temperature Operating 50 to 95 F 10 to 35 C Storage 4 to 104 F 20 to 40 C 1 month at 104 F 40 C Humidity Operating 20 to 80 RH without condensation Storage 5 to 85 RH Parent topic Techni...

Page 202: ...ion modes Infrastructure mode Ad hoc mode not supported for IEEE 802 11n Note Wireless LAN standard complies with either IEEE 802 11 b g or IEEE 802 11 b g n depending on purchase location Parent topic Technical Specifications Safety and Approvals Specifications United States Safety UL60950 1 EMC FCC part 15 Subpart B class B Canada Safety CAN CSA C22 2 No 60950 1 EMC CAN CSA CEI IEC CISPR 22 Clas...

Page 203: ...off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help WARNING The conne...

Page 204: ...ntained herein is designed only for use with this Epson product Epson is not responsible for any use of this information as applied to other products Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages losses costs or expenses incurred by purchaser or third parties as a result of accident misuse or abuse of this product o...

Page 205: ... PARTICULAR PURPOSE IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE DATA OR PROFITS WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE AND ON ANY THEORY OF LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE Parent topic Copyr...

Page 206: ...Parent topic Copyright Notice Copyright Attribution 2015 Epson America Inc 11 15 CPD 42881R1 Parent topic Copyright Notice 206 ...

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