Solving Copying Problems
Check these solutions if you have problems copying with your product.
Parent topic:
Product Makes Noise, But Nothing Copies
If your product makes a noise, but nothing copies, try these solutions:
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
• If the nozzle check page does not print, but the product's power is on, make sure your product
software is installed correctly.
• Make sure your product is level (not tilted).
Parent topic:
Related concepts
Print Head Nozzle Check
Print Head Cleaning
Copies are Cut Off
Depending on your product, the default paper size for copies is either A4 (8.3 × 11.7 inches
[210 × 297 mm]) or Letter (8.5 × 11 inches [216 × 279 mm]).
• To change the default paper size to A4 (8.3 × 11.7 inches [210 × 297 mm]), make sure the product is
turned off, then hold down the
color copy button and press the
power button to turn the product
on. When the product turns on, release both buttons.
• To change the default paper size to Letter (8.5 × 11 inches [216 × 279 mm]), make sure the product is
turned off, then hold down the
B&W copy button and press the
power button to turn the product
on. When the product turns on, release both buttons.
Parent topic:
Product Makes Noise When It Sits for a While
Your product is performing routine maintenance. This is normal.
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Summary of Contents for XP-231
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