Related topics
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Solving Problems Printing from a Computer
Check these sections if you have problems while printing from your computer.
Nothing Prints
Product Icon Does Not Appear in Windows Taskbar
Error After Cartridge Replacement
Printing is Slow
Parent topic:
Solving Problems
Nothing Prints
If you have sent a print job and nothing prints, try these solutions:
• Make sure your product is turned on.
• Make sure any interface cables are connected securely at both ends.
• If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print,
connect your product directly to your computer instead of the hub.
• Run a product check to see if a test page prints. If the test page prints, check to see if your product
software is installed correctly.
• In Windows, make sure your product is selected as the default printer.
• In Windows, clear any stalled print jobs from the Windows Spooler:
•
Windows 8.x
: Navigate to the
Apps
screen and select
Control Panel
>
Hardware and Sound
>
Devices and Printers
. Right-click your product name, select
See what's printing
, and select your
product name again if necessary. Right-click the stalled print job, click
Cancel
, and click
Yes
.
•
Windows 7
: Click
and select
Devices and Printers
. Right-click your product name, select
See
what's printing
, and select your product name again, if necessary. Right-click the stalled print job,
click
Cancel
, and click
Yes
.
•
Windows Vista
: Click
and select
Control Panel
. Click
Printer
under
Hardware and Sound
,
right-click your product name, and select
Open
. Right click the stalled print job, click
Cancel
, and
click
Yes
.
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