Epson WF-M5299 User Manual Download Page 136

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136

• A4 (8.3 × 11.7 inches [210 × 297 mm])

• Legal (8.5 × 14 inches [216 × 356 mm])

• A6 (4.1 × 5.8 inches [105 × 148 mm])

• B6 (5 × 7.2 inches [128 × 182 mm])

• Executive (7.25 × 10.5 inches [184 × 267 mm])

• Folio (8.5 × 13 inches [216 × 330 mm])

• No. 10 (4.1 × 9.5 inches [105 × 241 mm])

Open a photo or document for printing.

Select the print command in your application.

Note:

You may need to select a print icon on your screen, the

Print

option in the

File

menu, or

another command. See your application's help utility for details.

If necessary, select your product name as the printer you want to use, and then click the

Preferences

button.

Summary of Contents for WF-M5299

Page 1: ...WF M5299 User s Guide ...

Page 2: ......

Page 3: ...a USB 20 Product Parts Locations 21 Product Parts Front 21 Product Parts Inside 23 Product Parts Back 24 The Power Off and Sleep Timers 24 Changing the Sleep Timer Settings 25 Changing the Power Off Timer Settings 26 Epson Connect Solutions for Smartphones Tablets and More 27 Setting Up Epson Connect Services 28 Using Epson Email Print 29 Using the Epson iPrint Mobile App 30 Using Epson Remote Pri...

Page 4: ...onnecting to a New Wi Fi Router 48 Disabling Wi Fi Features 49 Enabling Epson Universal Print Driver PCL or PostScript Printing 50 Installing the Epson Universal Print Driver Windows 50 Installing the PostScript PS3 Printer Software Windows 54 Installing the PostScript PS3 Printer Software Mac 54 Selecting PDL Page Description Language Settings 55 PDL Print Configuration Options 57 Selecting Print...

Page 5: ...lity Options Windows 89 Multi Page Printing Options Windows 89 Selecting Double sided Printing Settings Windows 90 Double sided Printing Options Windows 93 Print Density Adjustments Windows 93 Selecting Additional Layout and Print Options Windows 94 Image Options and Additional Settings Windows 95 Header Footer Settings Windows 96 Selecting a Printing Preset Windows 97 Selecting Extended Settings ...

Page 6: ...ings Epson Universal Print Driver Windows 128 Locking Printer Settings Epson Universal Print Driver Windows 129 Epson Universal Print Driver Locked Setting Options 131 Adding Network Printers Epson Universal Print Driver Windows 131 Printing with the PostScript PS3 Printer Software Windows 134 Enabling the Optional Paper Cassettes PostScript Printer Software Windows 134 Selecting Print Settings Po...

Page 7: ...ntrol Panel 165 Cleaning the Print Head Using a Computer Utility 166 Enabling the Periodic Cleaning Setting 169 Print Quality Adjustment 169 Adjusting the Print Quality Using the Product Control Panel 169 Print Head Alignment 171 Aligning the Print Head Using the Product Control Panel 172 Cleaning the Paper Guide 173 Cleaning and Transporting Your Product 175 Cleaning Your Product 175 Transporting...

Page 8: ... Layout and Content Problems 198 Inverted Image 199 Too Many Copies Print 199 Blank Pages Print 199 Incorrect Margins on Printout 200 Incorrect Characters Print 200 Incorrect Image Size or Position 201 Slanted Printout 202 Solving Print Quality Problems 202 White or Dark Lines in Printout 203 Blurry or Smeared Printout 203 Faint Printout or Printout Has Gaps 205 Grainy Printout 205 Uninstall Your ...

Page 9: ...218 Notices 219 Important Safety Instructions 219 General Printer Safety Instructions 219 Ink Pack Safety Instructions 221 Wireless Connection Safety Instructions 221 LCD Screen Safety Instructions 221 FCC Compliance Statement 222 Binding Arbitration and Class Waiver 223 Trademarks 226 Copyright Notice 226 A Note Concerning Responsible Use of Copyrighted Materials 227 Default Delay Times for Power...

Page 10: ......

Page 11: ...11 WF M5299 User s Guide Welcome to the WF M5299 User s Guide For a printable PDF copy of this guide click here ...

Page 12: ...s for Smartphones Tablets and More Using AirPrint Using Google Cloud Print Using the Mopria Print Service Android Printing Using the Epson Print Enabler Using Fire OS Printing Using Windows 10 Mobile Printing Printing with NFC from Your Android Device Using the Control Panel See these sections to learn about the control panel and select control panel settings Control Panel Buttons and Lights Chang...

Page 13: ...and the OK button 8 The Back button 9 The Data light 10 The Error light Status Icon Information Parent topic Using the Control Panel Status Icon Information Your product displays status icons on the LCD screen for certain product status conditions On the Home screen press the right arrow button to select Wi Fi and press the OK button to view or change the current network settings ...

Page 14: ...e problem No Ethernet connection An Ethernet connection is established No Wi Fi connection A Wi Fi network error has occurred or the product is searching for a connection A Wi Fi connection is established The number of bars indicates the connection s signal strength No Wi Fi Direct connection A Wi Fi Direct connection is established Parent topic Control Panel Buttons and Lights Changing LCD Screen...

Page 15: ...anguage and press the OK button Parent topic Using the Control Panel Selecting the Date and Time Select the current date time and daylight saving phase in your area and choose your preferred date and time format 1 Press the home button if necessary 2 Select Settings and press the OK button 3 Select General Settings and press the OK button 4 Select Basic Settings and press the OK button 5 Select Da...

Page 16: ...hen you change from Summer to Winter it sets its clock back one hour 8 Select Date Time and press the OK button 9 Select the date format you want to use and press the OK button 10 Use the arrow buttons and the OK button to enter the current date 11 Select OK and press the OK button 12 Select the time format you want to use and press the OK button 13 Use the arrow buttons and the OK button to enter...

Page 17: ...eral Settings 4 Press the OK button to select Basic Settings 5 Press the OK button to select LCD Brightness 6 Press the left or right arrow button to decrease or increase the brightness 7 Press the up arrow button to select Done 8 Press the home button to exit Parent topic Using the Control Panel Setting a Password and Locking the Control Panel You can set an administrator password to lock the fol...

Page 18: ...min Password Register You see a screen like this 3 Use the displayed keyboard to enter a password then select OK and press the OK button 4 Enter your password again to confirm then select OK and press the OK button 5 Select Lock Setting and select On When the control panel is locked you must enter the password to access any of the locked settings Note If you forget your password contact Epson for ...

Page 19: ...ous character select To switch between letters or numbers and symbols select To change the keypad layout select To enter commonly used domain names select To enter a space select Parent topic Setting a Password and Locking the Control Panel Turning Off the Operation Time Out Setting The Operation Time Out setting causes the LCD screen to return to the Home screen after a few minutes of inactivity ...

Page 20: ...ing PC Connection via USB You can disable access to your product from a USB connected computer This restricts non network access to the product Note This setting can be locked by an administrator If you cannot access this setting contact your administrator for assistance 1 Press the home button if necessary 2 Select Settings General Settings Printer Settings PC Connection via USB You see a screen ...

Page 21: ...he change will not take effect until the product is restarted Parent topic Using the Control Panel Product Parts Locations See these sections to identify the parts on your product Product Parts Front Product Parts Inside Product Parts Back Parent topic Product Basics Product Parts Front 1 Control panel 2 Paper cassette 1 C1 ...

Page 22: ...Paper cassette 2 C2 optional 1 Rear paper feed edge guides 2 Paper support 3 Feeder guard 4 Rear paper feed B 5 Output tray 6 Paper cassette edge guides 7 Paper cassette Parent topic Product Parts Locations ...

Page 23: ...23 Product Parts Inside 1 Printer cover J 2 Print head 3 Ink pack tray 4 Front cover A 5 Front cover lock Parent topic Product Parts Locations ...

Page 24: ...nt topic Product Parts Locations The Power Off and Sleep Timers The product enters sleep mode or turns off automatically if it is not used for a period of time You can adjust the time period before power management begins but increasing the time reduces the product s energy efficiency Changing the Sleep Timer Settings Changing the Power Off Timer Settings ...

Page 25: ...efore your product enters sleep mode and turns off the LCD screen 1 Press the home button if necessary 2 Press the right arrow button to select Settings and press the OK button You see a screen like this 3 Press the OK button to select General Settings 4 Press the OK button to select Basic Settings ...

Page 26: ...t a number and press the OK button to select it 8 Select OK then press the OK button 9 Select Done and press the OK button Parent topic The Power Off and Sleep Timers Changing the Power Off Timer Settings You can have the product turn off automatically if it is not used for a specified period of time 1 Press the home button if necessary 2 Press the right arrow button to select Settings and press t...

Page 27: ...utions for Smartphones Tablets and More Use your smartphone tablet or computer to print documents photos emails and web pages from your home office or even across the globe Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for us...

Page 28: ...ou can activate it using the product control panel 1 Press the home button if necessary 2 Press the right arrow button to select Settings and press the OK button You see a screen like this 3 Press the OK button to select General Settings 4 Press the down arrow button to select Web Service Settings and press the OK button 5 Press the OK button to select Epson Connect Services ...

Page 29: ... product Both the email and the attachments will print automatically 1 Connect your product to your network See the link below 2 If you did not already set up Email Print when you installed your product software see the link below to use your product control panel to activate your unique email address Or visit epson com connect U S epson ca connect Canada or epsonconnect com Caribbean to learn mor...

Page 30: ...Apple App Store or Google Play 4 Connect your mobile device to the same wireless network as your product 5 Open Epson iPrint and select your Epson product Now you are ready to print with your mobile device and your Epson product Parent topic Epson Connect Solutions for Smartphones Tablets and More Related topics Wi Fi or Wired Networking Using Epson Remote Print With Epson Remote Print software yo...

Page 31: ...ess printing from iPhone iPad and iPod touch with the latest version of iOS and Mac with the latest version of OS X or macOS Note If you disabled paper configuration messages on your product control panel you cannot use AirPrint See the link below to enable the messages if necessary 1 Load paper in your product 2 Set up your product for wireless printing See the link below 3 Connect your Apple dev...

Page 32: ...w the on screen instructions to update your product 6 Click Register 7 Select the checkbox to agree to the Usage Advisory and click Next 8 Click OK to launch the sign in page A separate browser window opens 9 Enter your Google Account username and password and click Sign in or if you don t have an account click Sign up for a new Google Account and follow the on screen instructions 10 Click Finish ...

Page 33: ...dd to Cloud Print Open a web browser and enter chrome devices in the address bar Skip to step 5 If you see a registration confirmation screen instead click Register 4 Click Add Device 5 Click the Register button that appears next to your product 6 Click Register on the confirmation screen Your product s LCD screen displays a confirmation message 7 Select OK or press the OK button on your product t...

Page 34: ...s Chrome or Gmail tap the menu icon and select Print Then select All printers select your Epson product adjust your print settings and print Parent topic Product Basics Related topics Wi Fi or Wired Networking Android Printing Using the Epson Print Enabler You can wirelessly print your documents emails photos and web pages right from your Android phone or tablet Android v4 4 or later With a few ta...

Page 35: ... OS 5 and above your device automatically uses the built in Mopria Print Service app to print Visit epson com connect U S epson ca connect Canada or epson com jm connect Caribbean to learn more about Fire OS Printing one of many Epson Connect Partner Solutions and check the compatibility of your mobile device Parent topic Product Basics Related topics Wi Fi or Wired Networking Using Windows 10 Mob...

Page 36: ...ter device to your product using NFC Near Field Communication Once connected you can print using Epson iPrint 1 Make sure Epson iPrint is installed on your mobile device 2 Make sure Simple AP mode is enabled on your product that you are using the default Wi Fi Direct password and that paper is loaded in the product Note NFC printing will not work if you changed the default Wi Fi Direct password 3 ...

Page 37: ... NFC tag on your product again The printer and mobile device connect Note If the mobile device and product disconnect try to print a document The mobile device and product should reconnect automatically 5 Open the file you want to print in Epson iPrint 6 Touch the NFC antenna of your mobile device to the NFC tag on your product to start printing Parent topic Product Basics Related tasks Using the ...

Page 38: ...over the wireless LAN Your router may already have a default password enabled by your Internet service provider ISP See your ISP and router documentation for instructions on how to change the default password and better secure your network Connect your product only to a network protected by a firewall Connecting your product directly to the Internet may leave it vulnerable to security threats Inst...

Page 39: ... point can be connected to your computer over a wireless or wired network 1 Epson product 2 Wireless router or access point 3 Computer with a wireless interface 4 Computer 5 Internet 6 Ethernet cable used only for wired connection to the wireless router or access point Selecting Wireless Network Settings from the Control Panel Parent topic Wi Fi or Wired Networking ...

Page 40: ...cause loss of network data and settings Epson is not responsible for backing up or recovering data and settings during or after the warranty period We recommend that you make your own backup or print out your network data and settings 1 Press the home button if necessary 2 Select Wi Fi You see a screen like this 3 Select Router 4 Select Start Setup Change Settings or Change to Wi Fi connection dep...

Page 41: ...select the left or right arrows To change the case of letters select To delete the previous character select To enter numbers and symbols select To change the keypad layout select To enter a space select 8 Select OK when you finish entering your password 9 Confirm the displayed network settings and select Start Setup to save them 10 If you want to print a network settings report select Print Check...

Page 42: ...ssword incorrectly Repeat these steps to try again Parent topic Wi Fi Infrastructure Mode Setup Related references Status Icon Information Related tasks Entering Characters on the LCD Screen Wi Fi Direct Mode Setup You can set up your product to communicate directly with your computer or another device without requiring a wireless router or access point In Wi Fi Direct Mode the product itself acts...

Page 43: ...le Wi Fi Direct mode to allow direct communication between your product and computer or other devices without a wireless router or access point 1 Press the home button if necessary 2 Select Wi Fi You see a screen like this 3 Select Wi Fi Direct Start Setup 4 Select Start Setup again ...

Page 44: ...omputer make sure you installed the network software as described on the Start Here sheet Note If you don t see the icon on the LCD screen you may have selected the wrong network name or entered the password incorrectly Repeat these steps to try again Parent topic Wi Fi Direct Mode Setup Related references Status Icon Information Related tasks Entering Characters on the LCD Screen Wi Fi Protected ...

Page 45: ...d Networking Using WPS to Connect to a Network If you have a WPS enabled wireless router or access point you can use Wi Fi Protected Setup WPS to connect your product to the network 1 Press the home button if necessary 2 Select Wi Fi You see a screen like this 3 Select Router 4 Select Start Setup Change Settings or Change to Wi Fi connection depending on your current connection settings 5 Select P...

Page 46: ...n Parent topic Wi Fi Protected Setup WPS Printing a Network Status Sheet You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network 1 Press the home button if necessary 2 Select Settings You see a screen like this 3 Select General Settings Network Settings Network Status Print Status Sheet Print 4 Press the OK button Examine t...

Page 47: ...re information on administration settings see the Administrator s Guide 1 Print a network status sheet 2 Locate the IP address for your product that is listed on the network status sheet 3 On a computer or other device connected to the same network as your product open a web browser 4 Enter your product s IP address into the address bar You see the available Web Config utility options Parent topic...

Page 48: ... Setup Option screen select Set up printer for the first time 9 Continue following the rest of the on screen instructions Parent topic Changing or Updating Network Connections Related tasks Disabling Wi Fi Features Connecting to a New Wi Fi Router If you change the wireless router you have been using on your network you need to update your product s Wi Fi connection to the new router Note If you s...

Page 49: ...ore disabling Wi Fi features make a note of your product s SSID network name and password and any network settings selected for the Epson Connect services you may use 1 Press the home button if necessary 2 Select Wi Fi You see a screen like this 3 Select Router Change Settings Others Disable Wi Fi 4 Select Start Setup to disable Wi Fi Parent topic Changing or Updating Network Connections ...

Page 50: ... Printer Software Mac Selecting PDL Page Description Language Settings Selecting Printer Language and Interface Settings Printing a PCL or PS3 PostScript Font List Installing the Epson Universal Print Driver Windows The Epson Universal Print Driver supports multiple printer languages such as PCL and ESC P R and can be installed on a Windows computer Note Make sure your product is turned on and con...

Page 51: ...Yes Network connection and click OK Note Select the Set Default of Printer Control Language to PCL6 checkbox if you want to set the default printer language to PCL6 Leave this option deselected to set the printer language to ESC P R You can change this setting later as needed ...

Page 52: ...wing If you are installing one product make sure Add EPSON Universal Print Driver is selected and continue with the next step If you are installing more than one product select Add found printers and go to step 9 Note You can customize and filter your product search results by clicking Display Settings ...

Page 53: ...ically 7 Select the product you want to install from the Found Printers list Note Deselect the Set as default printer checkbox if you do not want the product to be set as your default printer 8 Click OK then skip the remaining steps 9 If you are installing more than one product select the products from the Found Printers list and click Add to Printer Folder ...

Page 54: ...cript file visit epson com support U S epson ca support Canada or epson com jm support Caribbean and select your product 2 Double click the downloaded package 3 Click OK 4 Click Accept 5 Click Install 6 Click Next and follow the on screen instructions Parent topic Enabling Epson Universal Print Driver PCL or PostScript Printing Installing the PostScript PS3 Printer Software Mac If you did not inst...

Page 55: ...river PCL or PostScript Printing Selecting PDL Page Description Language Settings You can select settings for PCL and PostScript printing using the control panel on the product Note These settings can be locked by an administrator If you cannot access these settings contact your administrator for assistance 1 Press the home button if necessary 2 Select Settings 3 Select General Settings You see a ...

Page 56: ...n like this 6 Select one of the options shown above then select the PDL print configuration options you want to use 7 When you are finished press the home button to exit PDL Print Configuration Options Parent topic Enabling Epson Universal Print Driver PCL or PostScript Printing ...

Page 57: ...Draft Sets the quality for PCL or PostScript printing Standard Best Ink Save Mode On Off Saves ink by reducing print density Print Order Last Page on Top Starts printing from the first page of a file First Page on Top Starts printing from the last page of a file Number of Copies 1 to 999 Selects the number of copies to print Binding Margin Left Edge Specifies the binding edge for double sided docu...

Page 58: ...e replaced with IBM US the default setting Form 5 to 128 lines Sets the number of lines for the selected paper size and orientation Changes the line spacing VMI stored in the printer Later changes in page size or orientation cause changes in the Form value based on the stored VMI CR Function CR Selects the carriage return and line feed commands when printing with a driver from a specific operating...

Page 59: ...e If Auto is selected the paper size is determined based on the size of the first page Parent topic Selecting PDL Page Description Language Settings Selecting Printer Language and Interface Settings You can select printer language and interface settings using the control panel on the product Note These settings can be locked by an administrator If you cannot access these settings contact your admi...

Page 60: ...ting Language and Interface Options Parent topic Enabling Epson Universal Print Driver PCL or PostScript Printing Printing Language and Interface Options Select the printing language and interface options you want to use Option Available settings Description PC Connection via USB Enable Select whether to allow USB communication with the product Disable USB I F Timeout Setting 0 5 to 300 seconds Sp...

Page 61: ...stScript Font List You can print a PCL or PS3 PostScript font list to confirm the current font information 1 Press the home button if necessary 2 Select Settings You see a screen like this 3 Scroll down and select Printer Status Print 4 Select Print Status Sheet 5 Select PS3 Font List or PCL Font List 6 Select Print to print the font list Parent topic Enabling Epson Universal Print Driver PCL or P...

Page 62: ... Media Type Settings Printing Software Selecting the Paper Settings for Each Source Control Panel Selecting Default Paper Settings Administrator Installing the Optional Paper Cassette Unit You can install an optional paper cassette unit to provide more paper capacity 1 Turn off the product and unplug the power cord and any connected cables Warning To avoid electric shock make sure you unplug the p...

Page 63: ... it onto the paper cassette unit with the corners aligned Warning To lift the product have two people hold it as shown here Lifting from other areas may cause the product to fall or cause you to pinch your fingers when placing the product down ...

Page 64: ...oftware Enabling the Optional Paper Cassette Windows Enabling the Optional Paper Cassette Mac Parent topic Loading Paper Enabling the Optional Paper Cassette Windows You need to enable the optional paper cassette unit before you can use it with the printer software Note If you are using the Epson Universal Print Driver or PostScript PS3 printer software see the link below to enable the optional ca...

Page 65: ...inter name and select Printer properties Windows Vista Click and select Control Panel Click Printer under Hardware and Sound then right click your printer name and select Properties 2 Click the Optional Settings tab You see a window like this 3 Make sure Acquire from Printer is selected then click Get The optional paper sources are listed in the Current Printer Information section 4 Click OK The o...

Page 66: ...per Cassette Mac You need to enable the optional paper cassette unit before you can use it with the printer software Note If you are using the PostScript PS3 printer software see the link below to enable the optional cassette unit 1 In the Apple menu or the Dock select System Preferences 2 Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies 3 Select Dri...

Page 67: ...ette Unit Related tasks Enabling the Optional Paper Cassettes PostScript Printer Software Mac Loading Paper in the Cassette You can load paper up to this size in the paper cassette Legal 8 5 14 inches 216 356 mm Note If the optional paper cassette unit is installed do not remove more than one cassette at a time 1 Make sure the product is not operating and pull out the paper cassette ...

Page 68: ...l the way then slide the side edge guides to the paper size you are using 3 Load paper with the printable side facedown and slide the front edge guide against the paper Note Make sure the paper fits beneath the arrow mark inside the edge guides ...

Page 69: ...per you loaded in the Settings General Settings Printer Settings Paper Source Settings Paper Setup menu Always follow these paper loading guidelines Load only the recommended number of sheets Load paper short edge first no matter which way your document faces Load the printable side facedown Load letterhead or pre printed paper top edge first Do not load paper above the line underneath the arrow m...

Page 70: ...asks Loading Paper or Envelopes in the Rear Paper Feed Slot Loading Paper or Envelopes in the Rear Paper Feed Slot You can print envelopes or documents in a variety of paper types and sizes in the rear paper feed slot 1 Open the feeder guard and pull up the paper support 2 Slide the edge guides outward ...

Page 71: ...the long edges as shown Do not select automatic 2 sided printing for this type of paper Select Letterhead or Preprinted as the paper type setting 4 Do one of the following Insert paper glossy or printable side up and short edge first in the center of the slot Caution To prevent paper feeding problems make sure you do not load paper above the arrow marks inside the edge guides ...

Page 72: ...2 Load envelopes short edge first with the flap facing down and the flap edge to the left in the center of the slot 5 Slide the edge guides against the paper but not too tightly 6 Extend the output tray ...

Page 73: ...ve the line under the arrow mark inside the edge guides If you have trouble loading a stack of envelopes press each envelope flat before loading it or load one envelope at a time If print quality declines when printing multiple envelopes try loading one envelope at a time Do not load envelopes that are curled folded or too thin Do not load windowed envelopes or envelopes with adhesive surfaces on ...

Page 74: ... when printing from a computer 10 envelopes Paper type Paper size Loading capacity Cassette 1 Cassette 2 optional Plain paper Letterhead paper Recycled paper Colored paper Pre printed paper High quality plain paper Available paper sizes User defined 4 5 8 inches 100 148 mm to 8 5 14 inches 216 355 6 mm Up to the arrow mark on the cassette sticker User defined 2 5 5 inches 64 127 mm to 8 5 14 inche...

Page 75: ...nches 89 148 mm to 4 14 inches 100 355 6 mm 90 User defined 2 5 5 inches 64 127 mm to 8 5 14 inches 216 355 6 mm User defined 2 5 14 inches 64 355 6 mm to 8 5 44 inches 216 1117 6 mm Select the paper specification link below to view the list of available paper sizes Note Half Letter size is not available when printing with the PostScript printer driver Epson Paper Capacity Paper type Loading capac...

Page 76: ...ows you to choose a better print quality the printer will print using Standard or Normal print quality Parent topic Loading Paper Related references Paper Specifications Double sided Printing Capacity Automatic Double sided Printing You can automatically print double sided from any paper source on the following sizes of standard and thick papers up to 43 lb 160 g m2 Letter 8 5 11 inches 216 279 mm...

Page 77: ... 1117 6 mm 2 1 sheet 1 Select the paper specification link below to view the list of available paper sizes 2 Available only when printing from a computer Parent topic Loading Paper Related references Paper Specifications Related tasks Selecting Double sided Printing Settings Windows Selecting Double sided Printing Settings Mac Available Epson Papers You can purchase genuine Epson ink maintenance b...

Page 78: ...ation Paper Matte Double sided Letter 8 5 11 inches 216 279 mm S041568 50 Parent topic Loading Paper Paper or Media Type Settings Printing Software For this paper Select this Paper Type or Media Type setting Plain paper Epson Bright White Paper Plain Paper High quality plain paper High Quality Plain Paper Letterhead paper Letterhead Recycled paper Recycled Colored paper Color Pre printed paper Pre...

Page 79: ...ot apply to your product s control panel settings Parent topic Loading Paper Selecting the Paper Settings for Each Source Control Panel You can change the default paper size and paper type for each source using the control panel on the product 1 Press the Paper Setting button You see a screen like this 2 Select the identifier for the paper source you want to select settings for Make sure the ident...

Page 80: ... to select another paper source or press the home button to exit Paper Type Settings Control Panel Parent topic Loading Paper Paper Type Settings Control Panel Select a Paper Type setting that matches the paper you loaded Paper type loaded Paper Type setting Plain paper Epson Bright White Paper Plain Paper Letterhead paper Letterhead Recycled paper Recycled Colored paper Color ...

Page 81: ...gs Administrator As an administrator you can adjust default paper settings that apply to all print jobs sent to the product Note These settings can be locked by an administrator If you cannot access these settings contact your administrator for assistance Selecting the Default Printer Settings Selecting the Universal Print Settings Parent topic Loading Paper Selecting the Default Printer Settings ...

Page 82: ...uto Error Solver setting Turn on this setting to display a warning and print single sided when a 2 sided printing error occurs or to print only what the printer could process when a full memory error occurs Turn off this setting to display an error message and stop printing if an error occurs 6 Select Paper Source Settings ...

Page 83: ...h the loaded paper Letter or A4 if the wrong size is selected Off Auto Select Settings C1 Select On for any of these settings to automatically print on paper from that source if it contains paper that matches your paper settings C2 B Error Notice Paper Size Notice Select On for either of these settings to display an error message when the selected paper type or size does not match the loaded paper...

Page 84: ...ttings You see a screen like this 3 Adjust the settings as necessary 4 When you are finished press the home button to exit Universal Print Settings Options Parent topic Selecting Default Paper Settings Administrator Universal Print Settings Options Select the universal print setting options you want to use for your print jobs Universal Print Settings option Available settings Description Top Offse...

Page 85: ...ded Left Offset in Back Check Paper Width On Select On to check the paper width before printing This prevents printing beyond the edges of the paper when the paper size settings are incorrect but may reduce the print speed Off Skip Blank Page On Select On to skip printing of blank pages automatically Off Parent topic Selecting the Universal Print Settings ...

Page 86: ...on Universal Print Driver Windows Printing with the PostScript PS3 Printer Software Windows Printing with the PostScript PS3 Printer Software Mac Cancelling Printing Using a Product Button Printing with the Standard Epson Printer Software Windows You can print with the standard Epson printer software using any Windows printing program as described in these sections Selecting Basic Print Settings W...

Page 87: ...ile menu or another command See your application s help utility for details 3 If necessary select your product name as the printer you want to use Note You may also need to select Properties or Preferences to view your print settings You see the Main tab of your printer settings window 4 For the Paper Source setting select where you loaded the paper you want to print on ...

Page 88: ...eet of paper or print one image on multiple sheets of paper select one of the settings in the Multi Page menu and select the printing options you want 11 To print multiple copies and arrange their print order select the Copies options 12 To preview your job before printing select Print Preview 13 To save your print job as a project that can be modified and combined with other print jobs select Job...

Page 89: ...r Paper Feed Selects the paper in the rear feed slot as the paper source Parent topic Selecting Basic Print Settings Windows Print Quality Options Windows You can select any of the available Quality options to fine tune the quality of your print Some settings may be unavailable depending on the paper type and border setting you have chosen Draft For draft printing on plain paper Standard For every...

Page 90: ...ou are accessing the product over a network 1 Select one of the following options for 2 Sided Printing Auto Long edge binding to print your double sided print job by automatically flipping the paper on the long edge Auto Short edge binding to print your double sided print job by automatically flipping the paper on the short edge Manual Long edge binding to print your double sided print job by prin...

Page 91: ...91 You see this window 3 Select the double sided printing options you want to use 4 Click OK to return to the Main tab ...

Page 92: ...ptions you want to use 8 Click OK to return to the Main tab 9 Print a test copy of your double sided document to test the selected settings 10 Follow any instructions displayed on the screen during printing Double sided Printing Options Windows Print Density Adjustments Windows Parent topic Printing with the Standard Epson Printer Software Windows Related references Double sided Printing Capacity ...

Page 93: ...t the Booklet checkbox and a binding option to print double sided pages as a booklet Parent topic Selecting Double sided Printing Settings Windows Print Density Adjustments Windows You can select any of the available options on the Print Density Adjustment window to adjust the print quality of your double sided print job Print Density Sets the level of ink coverage for double sided printing Increa...

Page 94: ...t to Page option to size your image to fit the paper you loaded Select the size of your document or photo as the Document Size setting and the size of your paper as the Output Paper setting If you want to center your image on the paper select the Center option Select the Zoom to option to reduce or enlarge your document or photo by a specific percentage Select the percentage in the menu 2 Select o...

Page 95: ...r the password for the confidential job on the product s control panel Note Confidential print jobs are cleared from the product s memory after printing 5 Select any of the Additional Settings options to customize your print Image Options and Additional Settings Windows Header Footer Settings Windows Parent topic Printing with the Standard Epson Printer Software Windows Related tasks Printing Your...

Page 96: ...t and Print Options Windows Header Footer Settings Windows You can select any of the Header Footer Settings options to add headers or footers when you print The items are available to print at the top or bottom of your pages in either the left right or center of the page Note These settings are not saved with your document You can select to print the following information User Name Computer Name D...

Page 97: ...lecting Additional Layout and Print Options Windows Selecting a Printing Preset Windows For quick access to common groups of print settings you can select a printing preset on the Main or More Options tab Note You can create your own preset by clicking the Add Remove Presets button 1 Click the Main or More Options tab ...

Page 98: ...ing Presets on the left 2 Place your cursor over one of the Printing Presets to view its list of settings 3 Click on a preset to change its settings or use any of the available options on the screen to control your printing presets ...

Page 99: ... You can select additional settings that apply to all the print jobs you send to your product 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings 3 Click the Maintenance tab You see the maintenance options 4 Click the Extended Settings button ...

Page 100: ...ter Software Windows Extended Settings Windows You can select from these settings on the Extended Settings window Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues Check Paper Width Before Printing Prevents printing beyond the edges of the paper if the paper size setting is incorrect may reduce print speed Thick Paper and Envelopes Prevents ink fr...

Page 101: ...finer screening pattern Allow Applications to Perform ICM Color Matching Allows applications to perform ICM color matching Always Use the Driver s Paper Source Setting Prints using the paper source setting in the printer driver rather than the setting in your application Output 1 page documents facedown in 2 Sided mode Outputs single sided pages in a 2 sided print job facedown instead of faceup Ou...

Page 102: ...er settings to prevent unauthorized changes 1 Do one of the following Windows 10 Click and select Settings Devices Printers scanners Select your product name and select Manage Printer properties Windows 8 x Navigate to the Apps screen and select Control Panel Hardware and Sound Devices and Printers Right click your product and select Printer properties Windows 7 Click and select Devices and Printe...

Page 103: ...ings tab by changing the user or group permissions in the Security tab 3 Click Driver Settings You see this window 4 Select the checkbox for each setting you want to lock To lock all print settings select All Document Settings 5 Under Advanced Settings select the setting option you want to use for each locked setting 6 Click OK Locked Setting Options Parent topic Printing with the Standard Epson P...

Page 104: ...ect the size position and other watermark settings Header Footer Off Prohibits headers or footers On Allows headers and footers Settings Lets you select the text and position for printing headers and footers 2 sided printing Off Allows printing on one side of the paper only On Allows printing on both sides of the paper Multi Page Off Prohibits multi page settings 2 Up Allows printing of 2 pages on...

Page 105: ...u want to use as defaults in all your Windows programs 4 Click OK These settings are now the defaults selected for printing You can still change them as needed for printing in any program session Changing the Language of the Printer Software Screens Parent topic Printing with the Standard Epson Printer Software Windows Changing the Language of the Printer Software Screens You can change the langua...

Page 106: ...nter Settings You see the printer settings window 3 Click the Maintenance tab You see the maintenance options 4 Select the language you want to use as the Language setting 5 Click OK to close the printer software window The printer software screens appear in the language you selected the next time you access them Parent topic Selecting Default Print Settings Windows ...

Page 107: ...ws taskbar or click the up arrow and right click 2 Select Software Update Settings You see this window 3 Do one of the following To change how often the software checks for updates select a setting in the Check every menu To disable the automatic update feature select the Never option 4 Click OK to exit Note If you choose to disable the automatic update feature you can check for updates manually P...

Page 108: ...pson website for use with Windows 10 S you must obtain software only from the Windows Store Selecting Print Settings Windows 10 S Parent topic Printing from a Computer Selecting Print Settings Windows 10 S Select the settings for your print job in your Windows 10 S application 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print...

Page 109: ...a window like this 4 Select the type of paper you loaded as the Media setting Note The setting may not exactly match the name of your paper Check the paper type settings list for details 5 Click the Advanced button ...

Page 110: ... you loaded as the Paper Size setting 7 To print multiple copies select or enter the number as the Copy Count setting 8 To print multiple copies of multi page documents in sets select the Collated checkbox 9 Click OK You return to the printing preferences window ...

Page 111: ...111 10 Select the Layout tab 11 Select the orientation of your document as the Orientation setting ...

Page 112: ... Click OK or Print to start printing Parent topic Printing with the Built in Epson Driver Windows 10 S Printing with the Epson Standard Printer Software Mac You can print with your product using any Mac printing program as described in these sections Note If you have an Internet connection it is a good idea to check for updates to your product software on Epson s support website Selecting Basic Pr...

Page 113: ...ttings Mac Selecting Basic Print Settings Mac Select the basic settings for the document or photo you want to print 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 Select your product as the Printer set...

Page 114: ...Note The print window may look different depending on the Mac OS version and the application you are using 5 Select the Copies and Pages settings as necessary Note If you do not see these settings in the print window check for them in your application before printing ...

Page 115: ... check for them in your application before printing They may be accessible by selecting Page Setup from the File menu 7 Select any application specific settings that appear on the screen such as those shown in the image above for the Preview application 8 Select Print Settings from the pop up menu You see these settings ...

Page 116: ...int on the paper loaded in that source Note Cassette 2 is available only if you have installed the optional cassette Auto Select Automatically selects the paper source based on the selected paper size Cassette 1 Selects the paper in cassette 1 as the paper source Cassette 2 Selects the paper in cassette 2 as the paper source Rear Paper Feed Selects the paper in the rear feed slot as the paper sour...

Page 117: ...gs in the print window check for them in your application before printing They may be accessible by selecting Page Setup from the File menu 1 Select the size of the paper you loaded as the Paper Size setting 2 Select the orientation of your document or photo as shown in the print window Note If you are printing an envelope select the icon Note You can reduce or enlarge the size of the printed imag...

Page 118: ... print order of the pages select a Layout Direction setting To print borders around each page on the sheet select a line setting from the Border pop up menu To invert or flip the printed image select the Reverse page orientation or Flip horizontally settings Parent topic Printing with the Epson Standard Printer Software Mac Selecting Double sided Printing Settings Mac You can print on both sides o...

Page 119: ...he type of document you are printing as the Document Type setting The software automatically sets the Adjustments options for that document type 3 If necessary customize the Adjustments settings as instructed on the screen 4 Print a test copy of your double sided document to test the selected settings 5 Follow any instructions displayed on the screen during printing Double sided Printing Options a...

Page 120: ...Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double sided printing Parent topic Selecting Double sided Printing Settings Mac Managing Color Mac You can adjust the Color Matching settings to fine tune the colors in your printout or turn off color management in your printer software 1 Select Color Matching from the pop...

Page 121: ...he conversion method and filter settings on the ColorSync pop up menu in the print window Parent topic Managing Color Mac Selecting Printing Preferences Mac You can select printing preferences that apply to all the print jobs you send to your product 1 In the Apple menu or the Dock select System Preferences 2 Select Print Fax Print Scan or Printers Scanners select your product and select Options S...

Page 122: ...ing Speeds up printing but may reduce print quality Output documents for filing Outputs all landscape portrait 1 sided and 2 sided documents in the same orientation for easier filing Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions Establish bidirectional communication Allows the product to communicate ...

Page 123: ... Parent topic Printing with the Epson Standard Printer Software Mac Checking Print Status Mac During printing you can view the progress of your print job control printing and check ink status 1 Click the printer icon when it appears in the Dock You see the print status window ...

Page 124: ...Print Driver Windows Selecting Default Print Settings Epson Universal Print Driver Windows Locking Printer Settings Epson Universal Print Driver Windows Adding Network Printers Epson Universal Print Driver Windows Parent topic Printing from a Computer Synchronizing Printer Settings Epson Universal Print Driver Windows You may need to synchronize the printer driver with the product if the printer d...

Page 125: ...n right click EPSON Universal Print Driver and select Properties 2 Click the Optional Settings tab You see this window 3 Make sure Acquire from Printer is selected and click Get Note Select the Only Optional Information checkbox if you only want to enable optional equipment such as an optional cassette unit The product s settings and other information appears in the Current Printer Information are...

Page 126: ...nt driver screens may vary slightly depending on the version of the print driver you have installed 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 If necessary select EPSON Universal Print Driver as th...

Page 127: ...per you want to print on 5 Select the size of the paper you loaded as the Document Size setting Note You can also select the User Defined setting to create a custom paper size 6 Select the type of paper you loaded as the Paper Type setting Note The setting may not exactly match the name of your paper Check the paper type settings list for details 7 Select any of the available print options ...

Page 128: ...iversal Print Driver Windows When you change your print settings in a program the changes apply only while you are printing in that program session If you want to change the print settings you use in all your Windows programs you can select new default print settings 1 Do one of the following Windows 10 Click and select Settings Devices Printers scanners Select EPSON Universal Print Driver and sel...

Page 129: ...all your Windows programs 3 Click OK These settings are now the defaults selected for printing You can still change them as needed for printing in any program session Parent topic Printing with the Epson Universal Print Driver Windows Locking Printer Settings Epson Universal Print Driver Windows Administrators can lock some printer settings to prevent unauthorized changes ...

Page 130: ...rint Driver and select Printer properties Windows 7 Click and select Devices and Printers Right click EPSON Universal Print Driver and select Printer properties Windows Vista Click and select Control Panel Click Printer under Hardware and Sound then right click EPSON Universal Print Driver and select Properties 2 Click the Optional Settings tab 3 Click Driver Settings You see this window 4 Select ...

Page 131: ...rk settings Header Footer Off Prohibits headers or footers On Allows headers and footers Settings Lets you select the text and position for printing headers and footers 2 sided printing Off Allows printing on only one side of the paper On Allows printing on both sides of the paper Multi Page Off Prohibits multi page settings 2 Up Allows printing of 2 pages on one sheet of paper 4 Up Allows printin...

Page 132: ...nd select Devices and Printers Right click EPSON Universal Print Driver and select Printer properties Windows Vista Click and select Control Panel Click Printer under Hardware and Sound then right click EPSON Universal Print Driver and select Properties 2 Click the Optional Settings tab You see this window 3 Click Network printer search 4 When you see the search results select Add found printers ...

Page 133: ...dd 6 Click Add to Printer Folder The selected printer or printers appear in the lower section of the screen 7 Select the checkbox next to the product you want to make your default printer if necessary 8 Click OK Parent topic Printing with the Epson Universal Print Driver Windows ...

Page 134: ...tware Windows Accessing Printer Properties PostScript Windows Parent topic Printing from a Computer Enabling the Optional Paper Cassettes PostScript Printer Software Windows If you installed optional paper cassette units you need to enable the optional cassette units before you can use them with the PS3 printer software 1 Do one of the following Windows 10 Click and select Settings Devices Printer...

Page 135: ...settes are now enabled Parent topic Printing with the PostScript PS3 Printer Software Windows Selecting Print Settings PostScript Printer Software Windows Select the basic settings for the document or photo you want to print The PostScript printer software supports plain paper printing on these paper and envelope sizes Letter 8 5 11 inches 216 279 mm ...

Page 136: ... mm No 10 4 1 9 5 inches 105 241 mm 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 If necessary select your product name as the printer you want to use and then click the Preferences button ...

Page 137: ...137 You see the Layout tab of your printer settings window 4 Select the print options as necessary 5 Click the Paper Quality tab ...

Page 138: ... to print on 7 Select the Media type that matches the paper you loaded 8 To select additional layout and printing options select Advanced and select additional settings as necessary Parent topic Printing with the PostScript PS3 Printer Software Windows Related references Paper Source Options Windows ...

Page 139: ...k and select Settings Devices Printers scanners Select your product name and select Manage Printing preferences Windows 8 x Navigate to the Apps screen and select Control Panel Hardware and Sound Devices and Printers Right click your product name and select Print Preferences Windows 7 Click and select Devices and Printers Right click your product name and select Printing Preferences Windows Vista ...

Page 140: ...e settings are now the defaults selected for printing You can still change them as needed for printing in any program session Parent topic Printing with the PostScript PS3 Printer Software Windows Accessing Printer Properties PostScript Windows You can access the printer properties to view and change product settings for PostScript printing ...

Page 141: ...ou can print with the PostScript PS3 printer software using any Mac printing program as described in these sections Note The PostScript printer software supports products that are connected via Ethernet If your product is connected via USB you will need to install the standard Epson printer software To download the standard Epson printer software visit epson com support U S epson ca support Canada...

Page 142: ...PostScript PS3 Printer Software Mac Related tasks Enabling the Optional Paper Cassette Mac Selecting Print Settings PostScript Printer Software Mac Select the basic settings for the document or photo you want to print The PostScript printer software supports plain paper printing on these paper and envelope sizes A4 8 3 11 7 inches 210 297 mm Letter 8 5 11 inches 216 279 mm No 10 4 1 9 5 inches 105...

Page 143: ...cument for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 Select your product as the Printer setting 4 If necessary click the arrow next to the Printer setting or the Show Details button to expand the print window ...

Page 144: ...The print window may look different depending on the Mac OS version and the application you are using 5 Select the Two Sided Copies and Pages settings as necessary Note If you do not see these settings in the print window check for them in your application before printing ...

Page 145: ...inting They may be accessible by selecting Page Setup from the File menu 7 Select any application specific settings that appear on the screen such as those shown in the image above for the Preview application 8 Select Paper Feed from the pop up menu You see these settings 9 Select All Pages From or First Page From and select the paper source you want to print from ...

Page 146: ...ting with reduced quality select Fast For printing text and graphics with good quality and print speed select Fine For the best printing with reduced speed select Maximum 13 Select any of the following from the pop up menu as necessary Select Layout to adjust a variety of layout options for your document or photo Select Paper Handling to adjust the size of the image as you print it ...

Page 147: ... printout Parent topic Printing with the PostScript PS3 Printer Software Mac Related tasks Selecting Basic Print Settings Mac Cancelling Printing Using a Product Button If you need to cancel printing press the Stop button Parent topic Printing from a Computer ...

Page 148: ...et you know when ink is low or expended or when the maintenance box needs to be replaced Note When using the Epson Universal Print Driver or PostScript PS3 printer software with the product you can check ink and maintenance box status by using the product buttons or the utilities included with the standard Epson printer software To download the standard Epson printer software visit epson com suppo...

Page 149: ...ted tasks Removing and Installing Ink Packs Checking Ink and Maintenance Box Status Windows A low ink reminder appears if you try to print when ink is low You can also check your ink or maintenance box status at any time using a utility on your Windows computer 1 To check your status access the Windows Desktop and double click the icon for your product in the right side of the Windows taskbar or c...

Page 150: ...screen Note If the ink pack installed in the product is broken incompatible with the product model or improperly installed Epson Status Monitor will not display an accurate ink status 3 To disable promotional offers right click the product icon in the Windows taskbar and select Monitoring Preferences ...

Page 151: ...Parent topic Check Ink and Maintenance Box Status Related concepts Maintenance Box Replacement Related tasks Removing and Installing Ink Packs Checking Ink and Maintenance Box Status Mac You can check the status of your ink and maintenance box using a utility on your Mac ...

Page 152: ... Select EPSON Status Monitor You see this window 3 Do the following as necessary You can update the ink and maintenance box status by clicking Update Replace or reinstall the maintenance box or an ink pack as indicated on the screen Note If an ink pack installed in the product is broken incompatible with the product model or improperly installed Epson Status Monitor will not display an accurate in...

Page 153: ... some other printers such as Epson EcoTank cartridge free printers The included initial ink pack is designed for reliable printer setup and cannot be used as a replacement ink pack or resold After setup the remaining ink is available for printing Yields are based on ISO 24711 in default mode printing continuously Yields vary due to print images settings and temperatures Printing infrequently reduc...

Page 154: ... open the front cover 3 Press the ink pack tray until it clicks and pull it out 4 Remove the used ink pack from the tray Note Dispose of used ink packs carefully Do not take the used ink pack apart or try to refill it Warning If ink gets on your skin wash it thoroughly with soap and water If ink gets into your eyes flush them immediately with water Seek medical advice if problems persist If ink ge...

Page 155: ...ove it from the packaging Caution Do not touch the green chip on the ink pack 6 Insert the new ink pack into the ink pack tray as shown Place the ink pack into the ink pack tray and move the handle forward to make sure the ink pack sets correctly ...

Page 156: ... with the top of the tray and move the handle back to its original position 8 Slide the ink pack tray into the product until it clicks Note If you cannot insert the tray all the way make sure the top of the ink pack is level with the top of the tray ...

Page 157: ...en replacing the maintenance box Do not remove the maintenance box or its cover except when replacing the maintenance box Do not touch the green chip on the side of the maintenance box Do not tilt the maintenance box after removing it or ink may leak Do not touch the openings in the maintenance box or you may get ink on you Do not drop the maintenance box or subject it to strong shocks If you cann...

Page 158: ...ntenance box is a user replaceable part and is not covered by the product warranty Parent topic Replacing Ink Supply Units Ink Packs and Maintenance Boxes Related concepts Purchase Epson Ink Packs and Maintenance Boxes ...

Page 159: ...load the standard Epson printer software visit epson com support U S epson ca support Canada or epson com jm support Caribbean and select your product If running these utilities does not solve the problem you may need to replace the ink pack Print Head Maintenance Print Quality Adjustment Print Head Alignment Cleaning the Paper Guide Print Head Maintenance If your printouts become too light or you...

Page 160: ...ic Print Head Maintenance Checking the Nozzles Using the Product Control Panel You can check the print head nozzles using the control panel on your product 1 Make sure there are no errors on the LCD screen 2 Load a few sheets of plain paper in the product 3 Press the home button if necessary 4 Select Maintenance Print Head Nozzle Check You see a screen like this 5 Select Print The nozzle pattern p...

Page 161: ... Follow the instructions on the screen to clean the print head check the nozzles and repeat the process as necessary Caution Never turn off the product or open the front cover during a cleaning cycle or you may not be able to print If you don t see any improvement after cleaning the print head up to 4 times wait at least 6 hours without printing Then try cleaning the print head again If quality st...

Page 162: ... the LCD screen 2 Load a few sheets of plain paper in the product 3 Do one of the following Windows Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supp...

Page 163: ...163 You see a window like this 5 Click Print 6 Check the printed pattern to see if there are gaps in the lines Print head is clean ...

Page 164: ...try cleaning the print head again If quality still does not improve contact Epson Parent topic Print Head Nozzle Check Related concepts Print Head Cleaning Related topics Loading Paper Print Head Cleaning If print quality has declined and the nozzle check pattern indicates clogged nozzles you can clean the print head Note You cannot clean the print head if ink is expended and may not be able to cl...

Page 165: ...2 Load a few sheets of plain paper in the product 3 Press the home button if necessary 4 Select Maintenance Print Head Cleaning You see a screen like this 5 Select Start to clean the print head When the cleaning cycle is finished you see a message on the screen Caution Never turn off the product or open the front cover during a cleaning cycle or you may not be able to print 6 Select Check to print...

Page 166: ...east 6 hours without printing Then try cleaning the print head again If quality still does not improve contact Epson Parent topic Print Head Cleaning Related topics Loading Paper Cleaning the Print Head Using a Computer Utility You can clean the print head using a utility on your Windows computer or Mac 1 Make sure there are no errors on the LCD screen 2 Load a few sheets of plain paper in the pro...

Page 167: ...n the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 4 Select Head Cleaning You see a window like this 5 Click Start to begin the cleaning cycle The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished ...

Page 168: ...k the printed pattern to see if there are gaps in the lines Print head is clean Print head needs cleaning If there are no gaps click Finish If there are gaps or the pattern is faint click Clean to clean the print head again If you don t see any improvement after cleaning the print head up to 4 times wait at least 6 hours without printing Then try cleaning the print head again If quality still does...

Page 169: ...djustment If your printouts become grainy or blurry you notice misalignment of vertical lines or you see dark or light horizontal bands you may need to adjust the print quality Note Banding may also occur if your print head nozzles need cleaning Adjusting the Print Quality Using the Product Control Panel Parent topic Adjusting Print Quality Adjusting the Print Quality Using the Product Control Pan...

Page 170: ... to print an alignment sheet Note Do not cancel printing while you are printing head alignment patterns 7 Check the printed patterns on the alignment sheet and select the following on the LCD screen For pattern 1 select the number representing the pattern with the least amount of separation or overlap ...

Page 171: ...mber representing the pattern with the least amount of separation or overlap 8 Select Proceed Parent topic Print Quality Adjustment Related topics Loading Paper Print Head Alignment If your printouts become grainy or blurry you notice misalignment of vertical lines or you see dark or light horizontal bands you may need to align the print head ...

Page 172: ...e button if necessary 4 Select Maintenance Print Head Alignment 5 Select one of the following options Ruled Line Alignment if your printout is blurry Horizontal Alignment if your printout contains horizontal banding 6 Follow the on screen instructions to print an alignment sheet Note Do not cancel printing while you are printing head alignment patterns 7 Check the printed patterns on the alignment...

Page 173: ...nment Select the number representing the pattern with the least amount of separation or overlap 8 Select Proceed Parent topic Print Head Alignment Related topics Loading Paper Cleaning the Paper Guide If you see ink on the back of a printout you can clean the paper guide rollers to remove any excess ink ...

Page 174: ... home button if necessary 3 Select Maintenance Paper Guide Cleaning 4 Select the paper source you want to clean 5 Follow the on screen instructions to clean the paper guide 6 Repeat these steps as necessary until the paper comes out clean Note If the paper is still smeared or scuffed repeat these steps to clean the other paper sources Parent topic Adjusting Print Quality Related topics Loading Pap...

Page 175: ...r lubricants inside the product or let water get inside it Close the rear paper feed slot when you are not using it to keep out dust 1 Turn off the product 2 Wait for the power light to turn off then unplug the power cable 3 Disconnect any connected cables 4 Remove all the paper from the product 5 Clean the outer case and control panel with a soft dry cloth Do not use liquid or chemical cleansers ...

Page 176: ...ving the pack can dry out the print head and may prevent the product from printing Note Before storing your product for a long period replace low expended or expired ink to help prevent the print head from drying out Store your product in a cool dry place 1 Turn off the product 2 Wait for the power light to turn off then unplug the power cable 3 Disconnect any connected cables 4 Remove all the pap...

Page 177: ...177 7 Secure the print head to the case with tape as shown Caution Do not touch the white flat cable inside the product otherwise you may damage your product ...

Page 178: ...178 8 Lower the product cover 9 Uninstall the optional paper cassette if necessary ...

Page 179: ...cking materials if possible or use equivalent materials with cushioning around the product Keep the product level during transportation If print quality has declined when you print again clean and align the print head Make sure you remove the tape securing the print head before using the product Parent topic Cleaning and Transporting Your Product ...

Page 180: ...180 Related concepts Print Quality Adjustment Print Head Cleaning Related tasks Removing and Installing Ink Packs ...

Page 181: ...lect your product Note Epson periodically provides firmware updates to address issues of security performance minor bug fixes and ensure your printer functions as designed Your printer was designed to work only with genuine Epson ink packs therefore some updates may affect the functionality of third party ink Windows Your printer software automatically checks for updates You can also manually upda...

Page 182: ...ive materials from the product If the error still persists contact Epson for support If you see any of the following error codes make sure you have not exceeded the loading capacity for any paper source 000181 000184 Paper out in XX Load the size and type of paper in the indicated paper source Too many paper cassette units are installed Turn the power off and uninstall the extra units See your doc...

Page 183: ... selected correctly in the Ports tab Select the USBXXX setting for a USB connection or EpsonNet Print Port for a network connection Check that the printer driver is installed on the computer and that the USB port settings for the printer are correct Recovery mode An error has occurred during firmware updating Connect your product using a USB cable and try downloading the Firmware Update from the E...

Page 184: ...184 3 Press the home button if necessary 4 Select Maintenance You see a screen like this 5 Select Print Head Nozzle Check You see a screen like this 6 Select Print The nozzle pattern prints ...

Page 185: ... they do not work contact Epson Parent topic Solving Problems Related concepts Print Head Cleaning Print Quality Adjustment Uninstall Your Product Software Related references Where to Get Help Resetting Control Panel Defaults If you have a problem with settings on the product control panel you can reset them to their factory defaults You can choose which settings to reset or reset them all Note Th...

Page 186: ...sets all control panel settings You see a confirmation screen 7 Select Yes to reset the selected settings Select No if you want to cancel the operation Parent topic Solving Problems Solving Setup Problems Check these sections if you have problems while setting up your product Product Does Not Turn On or Off Noise After Ink Installation Software Installation Problems Parent topic Solving Problems ...

Page 187: ... 5 minutes turn off your product Turn it back on and check to see if charging is still in progress If it is still in progress contact Epson for help Parent topic Solving Setup Problems Software Installation Problems If you have problems while installing your product software try these solutions Make sure your product is turned on and any necessary cables are securely connected at both ends If you ...

Page 188: ...g the product via Wi Fi Protected Setup WPS and the Wi Fi icon on your product s LCD screen is not lit or does not appear make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router Make sure to place your product within contact range of your 2 4 GHz router or access point Avoid placing your product near a microwave oven 2 4...

Page 189: ...nel if necessary If you are using a Wi Fi Direct connection that suddenly disconnects the Wi Fi direct password on your device may have been changed If necessary delete the existing DIRECT xxxxxxxx connection settings from your device and enter a new password See your device documentation for instructions Parent topic Solving Network Problems Related concepts Wi Fi Direct Mode Setup Related tasks ...

Page 190: ...ction of your device over the network See your router or access point documentation for instructions on disabling the Privacy Separator function Parent topic Solving Network Problems Related concepts Uninstall Your Product Software Related topics Wi Fi or Wired Networking Product Does Not Appear in Mac Printer Window If your product does not appear in the Mac printer window try these solutions Tur...

Page 191: ...the same wireless network If network printing is slow print a network status sheet and check the signal strength If it is poor place your product closer to your router or access point Avoid placing your product near a microwave oven 2 4 GHz cordless phone or large metal object such as a filing cabinet Note If you are using a 5 GHz wireless router set the router to operate in dual band 2 4 GHz and ...

Page 192: ...ing a 5 GHz wireless router set the router to operate in dual band 2 4 GHz and 5 GHz mode See your router documentation for instructions If you are connecting the product via EpsonNet Setup and the Wi Fi icon does not appear lit on the LCD screen make sure your product software was installed correctly If necessary reinstall your software Parent topic Solving Network Problems Related concepts Unins...

Page 193: ...to separate the sheets and reload it Do not load more than the recommended number of sheets Make sure your paper meets the specifications for your product If paper jams when you print on both sides of the paper try loading fewer sheets Make sure the paper size and paper type settings are correct for the paper source If you installed an optional paper cassette unit be sure to enable the cassette un...

Page 194: ...duct If the product starts operating it may cause an injury Do not touch any protruding parts inside the product Parent topic Solving Paper Problems Related topics Loading Paper Paper Ejection Problems If you have problems with paper ejecting properly try these solutions If paper does not eject fully you may have set the wrong paper size Cancel printing to eject the paper Select the correct paper ...

Page 195: ...a USB hub make sure it is a first tier hub If it still does not print connect your product directly to your computer instead of the hub Make sure the printer status is not offline or pending Run a product check to see if a test page prints If the test page prints check to see if your product software is installed correctly In Windows make sure your product is selected as the default printer In Win...

Page 196: ...n and select Control Panel Hardware and Sound Devices and Printers Right click your product name select Printing Preferences and select your product name again if necessary Windows 7 Click and select Devices and Printers Right click your product name select Printing Preferences and select your product name again if necessary Windows Vista Click select Control Panel and click Printer under Hardware...

Page 197: ...oduct rest with the power on for 30 minutes then try printing again If you are using the Windows PostScript printer software try selecting Fast as the Print Quality setting on the Advanced tab of the printer software For the fastest printing select the following settings in your product software Make sure the paper type setting matches the type of paper you loaded Turn on any high speed settings i...

Page 198: ...g again Parent topic Solving Problems Printing from a Computer Related references Paper or Media Type Settings Printing Software Windows System Requirements Mac System Requirements Related tasks Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac Selecting Extended Settings Windows Solving Page Layout and Content Problems Check these sections if you have problems with the lay...

Page 199: ...r software is not set for multiple copies Parent topic Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac Blank Pages Print If blank pages print unexpectedly try these solutions Make sure you selected the correct paper size settings in your printing program and printer software If a blank page exists in a document you ar...

Page 200: ...int Settings Mac Related topics Loading Paper Incorrect Characters Print If incorrect characters appear in your prints try these solutions before reprinting Make sure any cables are securely connected at both ends In Windows delete all print jobs from the Windows Spooler Windows 10 Click and select Settings Devices Printers scanners Select your product name and select Manage Open print queue Right...

Page 201: ...eating the file in ASCII format instead If you are using the Windows PostScript printer software the product cannot print binary data if it is connected to the computer using a USB cable Try selecting ASCII or TBCP as the Output Protocol setting on the Device Settings tab in the printer properties If you are using the Windows PostScript printer software select the appropriate substitution fonts on...

Page 202: ... while tilted or at an angle Parent topic Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac Related topics Loading Paper Solving Print Quality Problems Check these sections if your printouts have problems with print quality but your image looks fine on your computer screen Note When printing using AirPrint the available...

Page 203: ...he ink pack Parent topic Solving Print Quality Problems Related concepts Print Head Cleaning Print Head Nozzle Check Print Quality Adjustment Related references Paper or Media Type Settings Printing Software Related tasks Selecting Additional Layout and Print Options Windows Selecting Printing Preferences Mac Related topics Replacing Ink Supply Units Ink Packs and Maintenance Boxes Loading Paper B...

Page 204: ...eet of paper smudges may appear on the reverse side of heavily saturated or dark images If one side of a sheet will contain a lighter image or text print that side first Make sure the ink has dried before reloading the paper to print on the other side Adjust the density and or ink drying time settings Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head ...

Page 205: ...st the print quality in the product software Clean the paper path Parent topic Solving Print Quality Problems Related concepts Print Head Cleaning Print Head Nozzle Check Print Quality Adjustment Related references Paper or Media Type Settings Printing Software Related tasks Cleaning the Paper Guide Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac Related topics Replacing ...

Page 206: ...ample if the image resolution is 300 dpi dots per inch and you will double the image size for printing change the resolution setting to 600 dpi Note Higher resolution settings result in larger file sizes which take longer to process and print Consider the limitations of your computer system when selecting a resolution and select the lowest possible resolution that produces acceptable quality to ke...

Page 207: ...ndows 8 x Navigate to the Apps screen and select Control Panel Programs Programs and Features Select the uninstall option for your Epson product then select Uninstall Change Note If you see a User Account Control window click Yes or Continue In the next window select your product if necessary and click OK Then follow any on screen instructions Windows other versions Click or Start and select All P...

Page 208: ...aller icon 6 In the Epson Uninstaller screen select the checkbox for each software program you want to uninstall 7 Click Uninstall 8 Follow the on screen instructions to uninstall the software 9 Reinstall your product software Note If you uninstall the printer driver and your product name remains in the Print Fax Print Scan or Printers Scanners window select your product name and click the remove ...

Page 209: ...to 4 PM Pacific Time Saturday Canada 905 709 2567 6 AM to 8 PM Pacific Time Monday through Friday and 7 AM to 4 PM Pacific Time Saturday Days and hours of support are subject to change without notice Toll or long distance charges may apply Purchase Supplies and Accessories You can purchase genuine Epson ink and paper at epson com U S sales epson ca Canadian sales or epson com jm Caribbean sales Yo...

Page 210: ...cifications Printable Area Specifications Ink Pack Specifications Dimension Specifications Electrical Specifications Environmental Specifications Interface Specifications Network Interface Specifications Safety and Approvals Specifications Windows System Requirements To use your product and its software your computer should use one of these Microsoft operating systems Windows 10 Windows 8 x Window...

Page 211: ...x OS X 10 11 x OS X 10 10 x OS X 10 9 x OS X 10 8 x OS X 10 7 x OS X 10 6 8 Note For the latest product software available for your operating system visit the Epson support site at epson com support U S epson ca support Canada or epson com jm support Caribbean select your product and select Downloads Parent topic Technical Specifications Paper Specifications Note Since the quality of any particula...

Page 212: ... 215 315 mm 4 6 inches 102 152 mm 5 7 inches 127 178 mm 8 10 inches 203 254 mm 3 5 5 inches 89 127 mm Half Letter 5 5 8 5 inches 140 216 mm Paper types Plain paper and paper distributed by Epson Weight Plain paper 17 lb 64 g m2 to 24 lb 90 g m2 Thick paper 25 lb 91 g m2 to 68 lb 256 g m2 Envelopes Size No 10 4 1 9 5 inches 105 241 mm Paper types Plain bond paper Weight 20 lb 95 g m2 to 24 lb 90 g ...

Page 213: ...e Area Specifications Single sheets 1 Top bottom right left 0 12 inch 3 mm minimum 2 Reduced print quality area top 1 85 inches 47 mm minimum 3 Reduced print quality area bottom 1 77 inches 45 mm minimum Envelopes ...

Page 214: ...ack is designed for reliable printer setup and cannot be used as a replacement ink pack or resold After setup the remaining ink is available for printing Yields are based on ISO 24711 in default mode printing continuously Yields vary due to print images settings and temperatures Printing infrequently reduces yields Your ink pack must be installed with ink for printing and printer maintenance For p...

Page 215: ...ord Approx 32 8 lb 14 9 kg Printer with 1 optional cassette Height Storage 18 0 inches 457 mm Printing 21 6 inches 549 mm Width Storage 16 7 inches 425 mm Printing 16 7 inches 425 mm Depth Storage 21 1 inches 535 mm with output tray installed Printing 22 8 inches 578 mm Weight without ink pack or power cord Approx 43 0 lb 19 5 kg Parent topic Technical Specifications Electrical Specifications Powe...

Page 216: ...to 95 F 10 to 35 C Storage 4 to 104 F 20 to 40 C 1 month at 104 F 40 C Humidity without condensation Operating 20 to 80 RH Storage 5 to 85 RH Parent topic Technical Specifications Interface Specifications Interface type Hi Speed USB Device Class for computers Parent topic Technical Specifications Network Interface Specifications Wi Fi Standard IEEE 802 11 b g n complies with either IEEE 802 11 b g...

Page 217: ...you connect the product to an Ethernet network Ethernet Standard IEEE802 3i 10BASE T IEEE802 3u 100BASE TX IEEE802 3ab 1000BASE T IEEE802 3az Energy Efficient Ethernet the connected device should be IEEE802 3az compliant Communication mode Auto 10Mbps Full duplex 10Mbps Half duplex 100Mbps Full duplex 100Mbps Half duplex Connector RJ 45 Use a category 5e or higher STP Shielded twisted pair cable t...

Page 218: ...interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment or its transmit antenna that is installed outdoors is subject to licensing This equipment complie...

Page 219: ... to follow all warnings and instructions marked on the printer Use only the power cord that comes with the printer Use of another cord may cause fires or shock Do not use the cord with any other equipment Make sure the AC power cord meets the relevant local safety standard Place the printer near a wall outlet where the plug can be easily unplugged Avoid plugging the printer into an outlet on the s...

Page 220: ... by hand this may damage the printer Do not spill liquid on the printer and do not handle the printer with wet hands Do not use aerosol products that contain flammable gases inside or around the printer Doing so may cause fire Except as specifically explained in your documentation do not attempt to service the printer yourself Unplug the printer and refer servicing to qualified service personnel u...

Page 221: ... on the side of the handle This may prevent normal operation Do not shake ink packs too vigorously otherwise ink may leak Use an ink pack before the date printed on its package Do not disassemble an ink pack or a maintenance box Ink may get in your eyes or on your skin Store ink packs in a cool dark place After bringing an ink pack inside from a cold storage site allow it to warm up at room temper...

Page 222: ...adio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encourag...

Page 223: ... this Agreement binding arbitration shall be administered by JAMS a nationally recognized arbitration authority pursuant to its code of procedures then in effect for consumer related disputes but excluding any rules that permit joinder or class actions in arbitration for more detail on procedure see Section 1 6 below You and Epson understand and agree that a the Federal Arbitration Act 9 U S C 1 e...

Page 224: ...ipate in the selection of the arbitrator The arbitrator is bound by the terms of this Agreement The arbitrator and not any federal state or local court or agency shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation applicability enforceability or formation of this Agreement including any claim that all or any part of this Agreement is void or void...

Page 225: ...s fees and costs that your attorney reasonably accrues for investigating preparing and pursuing the Dispute in arbitration Except as agreed upon by you and Epson in writing the arbitrator shall determine the amount of fees costs and expenses to be paid by Epson pursuant to this Section 1 6d e Attorney s Fees Epson will not seek its attorney s fees and expenses for any arbitration commenced involvi...

Page 226: ...rademarks EPSON is a registered trademark EPSON Exceed Your Vision is a registered logomark and Epson ConnectTM is a trademark of Seiko Epson Corporation Epson iPrintTM and Remote PrintTM are trademarks of Seiko Epson Corporation Apple App Store AirPrint AirPrint logo iPad iPhone iPod touch Mac macOS and OS X are trademarks of Apple Inc registered in the U S and other countries Google is a registe...

Page 227: ...from the use of any interface cables other than those designated as Epson approved Products by Seiko Epson Corporation This information is subject to change without notice A Note Concerning Responsible Use of Copyrighted Materials Default Delay Times for Power Management for Epson Products Copyright Attribution Parent topic Notices A Note Concerning Responsible Use of Copyrighted Materials Epson e...

Page 228: ...228 7 18 CPD 55474R2 Parent topic Copyright Notice ...

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Epson WF-M5299, User Manual

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