Epson WF-7210 series User Manual Download Page 166

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166

Paper Jam Problems Inside the Product
Paper Jam Problems in the Paper Cassette
Paper Jam Problems in the Duplexer (Rear Cover)

Related topics

Loading Paper

Solving Problems Printing from a Computer

Check these sections if you have problems while printing from your computer.

Note:

When printing using AirPrint, the available print settings are different from those covered in this

manual. See the Apple website for details.

Nothing Prints
Product Icon Does Not Appear in Windows Taskbar
Error After Cartridge Replacement
Printing is Slow

Parent topic:

Solving Problems

Nothing Prints

If you have sent a print job and nothing prints, try these solutions:

• Make sure your product is turned on.

• Make sure any interface cables are connected securely at both ends.

• If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print,

connect your product directly to your computer instead of the hub.

• Run a product check to see if a test page prints. If the test page prints, check to see if your product

software is installed correctly.

• In Windows, make sure your product is selected as the default printer.

• In Windows, delete all jobs from the Windows Spooler. Click

Print Queue

on the Maintenance tab in

the printer settings window, and cancel any stalled print jobs.

Parent topic:

Solving Problems Printing from a Computer

Summary of Contents for WF-7210 series

Page 1: ...WF 7210 User s Guide ...

Page 2: ......

Page 3: ...nd Sleep Timers 18 Changing the Sleep Timer Settings 19 Changing the Power Off Timer Settings 19 Epson Connect Solutions for Smartphones Tablets and More 20 Using Epson Email Print 20 Using the Epson iPrint Mobile App 21 Using Epson Remote Print 21 Using AirPrint 22 Using Google Cloud Print 23 Setting Up Google Cloud Print on a Chromebook 24 Using the Mopria Print Service 25 Android Printing Using...

Page 4: ...ures 41 Loading Paper 42 Loading Paper for Documents in the Cassette 42 Loading Paper for Photos in the Cassette 48 Loading Envelopes in the Cassette 52 Loading Paper and Envelopes in the Rear Feed Slot 56 Paper Loading Capacity 60 Available Epson Papers 60 Borderless Paper Type Compatibility 63 Paper Type Settings Printing Software 64 Selecting the Paper Settings for Each Source Control Panel 65 ...

Page 5: ...ument or Photo Windows 88 Checking Print Status Windows 90 Selecting Default Print Settings Windows 90 Changing the Language of the Printer Software Screens 91 Changing Automatic Update Options 92 Printing with the Built in Epson Driver Windows 10 S 93 Selecting Print Settings Windows 10 S 94 Printing on a Mac 98 Selecting Basic Print Settings Mac 99 Paper Source Options Mac 103 Print Quality Opti...

Page 6: ...idges 124 Printing with Expended Color Cartridges Windows 125 Printing with Expended Color Cartridges Mac 125 Conserving Low Black Ink with Windows 127 Replacing the Maintenance Box 127 Adjusting Print Quality 131 Print Head Maintenance 131 Print Head Nozzle Check 131 Checking the Nozzles Using the Product Control Panel 132 Checking the Nozzles Using a Computer Utility 134 Print Head Cleaning 135 ...

Page 7: ...Jam Problems Inside the Product 157 Paper Jam Problems in the Paper Cassette 159 Paper Jam Problems in the Duplexer Rear Cover 161 Paper Ejection Problems 165 Solving Problems Printing from a Computer 166 Nothing Prints 166 Product Icon Does Not Appear in Windows Taskbar 167 Error After Cartridge Replacement 167 Printing is Slow 168 Solving Page Layout and Content Problems 169 Inverted Image 170 T...

Page 8: ...ecifications 187 Electrical Specifications 188 Environmental Specifications 188 Interface Specifications 189 Network Interface Specifications 189 Safety and Approvals Specifications 190 Notices 191 Important Safety Instructions 191 General Printer Safety Instructions 191 Ink Cartridge Safety Instructions 193 Wireless Connection Safety Instructions 194 LCD Screen Safety Instructions 194 FCC Complia...

Page 9: ...9 WF 7210 User s Guide Welcome to the WF 7210 User s Guide For a printable PDF copy of this guide click here ...

Page 10: ...rint Using the Mopria Print Service Android Printing Using the Epson Print Enabler Using Fire OS Printing Using Windows 10 Mobile Printing Printing with NFC from Your Android Device Using the Control Panel See these sections to learn about the control panel and select control panel settings Control Panel Buttons and Lights Changing LCD Screen Language Setting a Password and Locking the Control Pan...

Page 11: ...r and Data lights 5 LCD screen 6 Paper Setting button 7 Back button 8 Arrow buttons and the OK button 9 reset button 10 Stop button Status Icons Parent topic Using the Control Panel Status Icons Status icons may be displayed on the LCD screen depending on the product s status Icons Description No Ethernet connection ...

Page 12: ...nguage You can change the language used on the LCD screen Note This setting can be locked by an administrator If you cannot access or change this setting contact your administrator for assistance 1 From the Home screen select Settings and press the OK button 2 Press the down arrow button select System Administration and press the OK button Enter the administrator password if necessary You see a sc...

Page 13: ...r more information on administration settings see the Administrator s Guide 1 From the Home screen select Settings and press the OK button You see a screen like this 2 Press the down arrow button select Admin Settings and press the OK button 3 Select Admin Password and press the OK button 4 Select Register and press the OK button You see a screen like this 5 Use the control panel buttons to enter ...

Page 14: ... up or down arrow buttons to scroll through characters and press the right arrow button to select one To enter numbers or change the case of letters press the reset button To delete the previous character press the left arrow button To enter a space press the right arrow button Parent topic Setting a Password and Locking the Control Panel Adjusting the Screen Contrast You can adjust the contrast o...

Page 15: ...he OK button 5 Press the up or down arrow buttons to adjust the screen contrast 6 Press the OK button to exit Parent topic Using the Control Panel Product Parts Locations See these sections to identify the parts on your product Printer Parts Top Printer Parts Inside Printer Parts Back Parent topic Product Basics ...

Page 16: ... Top 1 Rear paper feed edge guides 2 Rear paper feed slot 3 Output tray 4 Output tray extension 5 Paper stopper 6 Paper cassette edge guides 7 Paper cassette 8 Paper cassette cover Parent topic Product Parts Locations ...

Page 17: ...17 Printer Parts Inside 1 Printer cover 2 Paper cassette 1 3 Paper cassette 2 4 Print head do not remove 5 Ink cartridge holder 6 Ink cartridge cover Parent topic Product Parts Locations ...

Page 18: ...Power Off and Sleep Timers The product enters sleep mode or turns off automatically if it is not used for a period of time You can adjust the time period before power management begins but increasing the time reduces the product s energy efficiency Changing the Sleep Timer Settings Changing the Power Off Timer Settings Parent topic Product Basics ...

Page 19: ...e this 5 Press the up or down arrow buttons to increase or reduce the number of minutes 6 Press the left or right arrow buttons to move the cursor 7 Press the OK button Parent topic The Power Off and Sleep Timers Changing the Power Off Timer Settings You can have the product turn off automatically if it is not used for a specified period of time Note This setting can be locked by an administrator ...

Page 20: ...operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store Using Epson Email Print Using the Epson iPrint Mobile App Using Epson Remote Print Parent topic Product Basics Using Epson Email Print With Epson Email Print you c...

Page 21: ...oducts Epson iPrint lets you print PDFs Microsoft Office documents photos and web pages from your device or from popular cloud services such as Box Dropbox Evernote Google Drive or Microsoft OneDrive 1 Connect your product to your wireless network See the link below 2 Visit epson com connect U S epson ca connect Canada or epson com jm connect Caribbean to learn more about Epson iPrint and check th...

Page 22: ...o print remotely Select the print command in your laptop or desktop computer application and choose the Remote Print option for your Epson product Parent topic Epson Connect Solutions for Smartphones Tablets and More Related topics Wi Fi or Wired Networking Using AirPrint AirPrint enables instant wireless printing from iPhone iPad and iPod touch with the latest version of iOS and Mac with the late...

Page 23: ...back on If the option still doesn t appear select the Firmware Update option and follow the on screen instructions to update your product 6 Click Register 7 Select the checkbox to agree to the Usage Advisory and click Next 8 Click OK to launch the sign in page A separate browser window opens 9 Enter your Google Account username and password and click Sign in or if you don t have an account click S...

Page 24: ...ns menu then click Add to Cloud Print Open a web browser and enter chrome devices in the address bar Skip to step 4 If you see a registration confirmation screen instead click Register 4 Click Add Device 5 Click the Register button that appears next to your product 6 Click Register on the confirmation screen Your product s LCD screen displays a confirmation message 7 Select OK or press the OK butt...

Page 25: ...s Chrome or Gmail tap the menu icon and select Print Then select All printers select your Epson product adjust your print settings and print Parent topic Product Basics Related topics Wi Fi or Wired Networking Android Printing Using the Epson Print Enabler You can wirelessly print your documents emails photos and web pages right from your Android phone or tablet Android v4 4 or later With a few ta...

Page 26: ... OS 5 and above your device automatically uses the built in Mopria Print Service app to print Visit epson com connect U S epson ca connect Canada or epson com jm connect Caribbean to learn more about Fire OS Printing one of many Epson Connect Partner Solutions and check the compatibility of your mobile device Parent topic Product Basics Related topics Wi Fi or Wired Networking Using Windows 10 Mob...

Page 27: ... to your product using NFC Near Field Communication Once connected you can print using Epson iPrint 1 Make sure Epson iPrint is installed on your mobile device 2 Make sure Simple AP mode is enabled on your printer that you are using the default Wi Fi Direct password and that paper is loaded in the product Note NFC printing will not work if you changed the default Wi Fi Direct password 3 Touch the ...

Page 28: ...to the product NFC tag on your product again The printer and mobile device connect Note If the mobile device and product disconnect try to print a document The mobile device and product should reconnect automatically 5 Open the file you want to print in Epson iPrint 6 Touch the NFC antenna of your mobile device to the NFC tag on your product to start printing Parent topic Product Basics ...

Page 29: ...over the wireless LAN Your router may already have a default password enabled by your Internet service provider ISP See your ISP and router documentation for instructions on how to change the default password and better secure your network Connect your product only to a network protected by a firewall Connecting your product directly to the Internet may leave it vulnerable to security threats Inst...

Page 30: ... point can be connected to your computer over a wireless or wired network 1 Epson product 2 Wireless router or access point 3 Computer with a wireless interface 4 Computer 5 Internet 6 Ethernet cable used only for wired connection to the wireless router or access point Selecting Wireless Network Settings from the Control Panel Parent topic Wi Fi or Wired Networking ...

Page 31: ...ecommend that you make your own backup or print out your network data and settings 1 From the Home screen select Wi Fi and press the OK button You see this screen 2 Select Wi Fi Setup Wizard and press the OK button Enter the administrator password if necessary Note If you need to disable the wireless network to set up your product on an Ethernet network press the down arrow button select Disable W...

Page 32: ...he left arrow button To enter a space press the right arrow button 5 Press the OK button when you re finished entering your password 6 Confirm the displayed network settings and press the OK button to save them Note If you need to change a setting press the Back button 7 If you want to print a network setup report press the down arrow button select Print connection report and press the OK button O...

Page 33: ... network access point for up to 4 devices When operating in this mode your product displays the Wi Fi Direct connection symbol on the LCD screen Note Connected devices cannot communicate with each other via the connection to your product Enabling Wi Fi Direct Mode Parent topic Wi Fi or Wired Networking Related references Status Icons Enabling Wi Fi Direct Mode You can enable Wi Fi Direct mode to a...

Page 34: ... 2 Press the down arrow button select Wi Fi Direct Setup and press the OK button 3 Select Connection Setup and press the OK button 4 Press the OK button You see this screen 5 Press the OK button You see this screen 6 Press the OK button to complete setup and return to the Home screen ...

Page 35: ... the LCD screen Wi Fi Direct mode is not enabled Repeat these steps to try again Changing the Wi Fi Direct Mode Password Parent topic Wi Fi Direct Mode Setup Related references Status Icons Related tasks Entering Characters on the LCD Screen Changing the Wi Fi Direct Mode Password You can change the Wi Fi Direct Mode password from the product s control panel 1 From the Home screen select Wi Fi and...

Page 36: ...delete the current password 7 Enter a new password using the control panel buttons Note Your password must be at least 8 and no more than 22 characters long To enter letters or symbols press the up or down arrow buttons to scroll through characters and press the right arrow button to select one To enter numbers or change the case of letters press the reset button To enter a space or move to the ne...

Page 37: ...ork using Wi Fi Protected Setup WPS Note To check if your router is WPS enabled look for a button labeled WPS on your router or access point If there is no hardware button there may be a virtual WPS button in the software for the device Check your network product documentation for details Using WPS to Connect to a Network Parent topic Wi Fi or Wired Networking Using WPS to Connect to a Network If ...

Page 38: ... the LCD screen Parent topic Wi Fi Protected Setup WPS Printing a Network Status Sheet You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network 1 From the Home screen select Settings and press the OK button You see this screen 2 Press the down arrow button select Network Status and press the OK button 3 Press the down arrow ...

Page 39: ...ng your product s built in Web Config utility from a computer or other device that is connected to the same network as your product Note For more information on administration settings see the Administrator s Guide 1 Print a network status sheet 2 Locate the IP address for your product that is listed on the network status sheet 3 On a computer or other device connected to the same network as your ...

Page 40: ...all your product software from the Epson website 6 Follow the on screen instructions to install the software 7 When you see the Select Your Connection screen select Wired network connection 8 If you see a Select Setup Option screen select Set up printer for the first time 9 Continue following the rest of the on screen instructions Parent topic Changing or Updating Network Connections Related tasks...

Page 41: ...ge your network connection type or need to solve a problem with your network connection Note Before disabling Wi Fi features make a note of your product s SSID network name and password and any network settings selected for the Epson Connect services you may use 1 From the Home screen select Wi Fi and press the OK button You see this screen 2 Press the down arrow button select Disable Wi Fi and pr...

Page 42: ... Rear Feed Slot Paper Loading Capacity Available Epson Papers Borderless Paper Type Compatibility Paper Type Settings Printing Software Selecting the Paper Settings for Each Source Control Panel Selecting Default Paper Settings Administrator Selecting Universal Print Settings Loading Paper for Documents in the Cassette You can print documents on a variety of paper types and sizes 1 Close the paper...

Page 43: ...43 2 Pull out the paper cassette and remove the paper cassette cover 3 Slide the edge guides outward ...

Page 44: ...44 Note If you are using legal size paper or larger squeeze the tab and extend the paper cassette 4 Slide the edge guide to your paper size ...

Page 45: ...45 5 Load a stack of paper printable side down against the edge guide as shown Note Make sure the paper is loaded against the edge guide and not sticking out from the end of the cassette ...

Page 46: ...per but not too tightly Caution To prevent paper feeding problems make sure the paper fits beneath the top edges of the guides and do not load too much paper in the cassette 7 Close the paper cassette cover and gently insert the paper cassette ...

Page 47: ...tte during printing Always follow these paper loading guidelines Load only the recommended number of sheets Load paper short edge first no matter which way your document faces Load the printable side facedown Load letterhead or pre printed paper top edge first Do not load paper above the arrow mark inside the edge guide Check the paper package for any additional loading instructions Parent topic L...

Page 48: ... for Photos in the Cassette You can print photos on a variety of paper types and sizes You can load photo paper in various sizes in Cassette 1 only 1 Close the paper stopper and output tray if necessary 2 Pull out the paper cassette and remove the paper cassette cover ...

Page 49: ...49 3 Slide the edge guides outward 4 Slide the edge guide to your paper size ...

Page 50: ...e first and printable side down against the edge guide as shown Note Make sure the paper is loaded against the edge guide and not sticking out from the end of the cassette 6 Slide the edge guides against the paper but not too tightly ...

Page 51: ... the cassette 7 Close the paper cassette cover and gently insert the paper cassette Note The paper may slide forward slightly as you insert the cassette This is normal 8 When prompted by the product s LCD screen select the size and type of the paper you just loaded and press the OK button 9 Extend the output tray and open the paper stopper ...

Page 52: ...above the arrow mark inside the edge guide Check the paper package for any additional loading instructions Parent topic Loading Paper Related references Paper Loading Capacity Paper Type Settings Printing Software Related tasks Loading Paper for Documents in the Cassette Loading Paper and Envelopes in the Rear Feed Slot Loading Envelopes in the Cassette You can print on plain paper envelopes in th...

Page 53: ...53 2 Pull out the paper cassette and remove the paper cassette cover 3 Slide the edge guides outward ...

Page 54: ...on To prevent paper feeding problems make sure you do not load too many envelopes in the cassette 5 Slide the edge guides against the envelopes but not too tightly Note Make sure the envelopes are loaded against the edge guide and not sticking out from the end of the cassette ...

Page 55: ... 7 When prompted by the product s LCD screen select Envelope 10 for the Paper Size and Envelope for the Paper Type and press the OK button 8 Extend the output tray and open the paper stopper Always follow these envelope loading guidelines If you have trouble loading a stack of envelopes press each envelope flat before loading it or load one envelope at a time ...

Page 56: ...elated references Paper Loading Capacity Paper Type Settings Printing Software Related tasks Loading Paper and Envelopes in the Rear Feed Slot Loading Paper and Envelopes in the Rear Feed Slot You can load one envelope or one sheet of paper or card stock in the rear feed slot 1 Send your print job before loading paper into the rear feed slot 2 Extend the output tray and open the paper stopper Note...

Page 57: ...57 3 Open the rear paper feed slot and push it back 4 Slide out the edge guides ...

Page 58: ...following Load one sheet of paper with the printable side faceup and slide the edge guides against the paper but not too tightly Load one envelope short edge first with the flap facing down and the flap edge to the right ...

Page 59: ...st Check the paper package for any additional loading instructions Do not load envelopes that are curled folded or too thin Do not load envelopes that have adhesive surfaces Do not load envelopes that have windows Note You can load a sheet of binder paper with holes on one of the long edges but not for automatic 2 sided printing Parent topic Loading Paper Related references Paper Loading Capacity ...

Page 60: ... sheets 200 sheets Epson Presentation Paper Matte 80 sheets Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double sided Epson Photo Paper Glossy Epson Premium Photo Paper Glossy Epson Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Semi gloss 20 sheets Envelopes 10 envelopes Parent topic Loading Paper Available Epson Papers You can purchase genuine Epson i...

Page 61: ...041257 S042180 50 100 11 14 inches 279 356 mm S041468 50 A3 11 7 16 5 inches 297 420 mm S041260 50 13 19 inches 330 483 mm S041263 50 Epson Premium Presentation Paper Matte Double sided Letter 8 5 11 inches 216 279 mm S041568 50 Epson Presentation Paper Matte Legal 8 5 14 inches 216 356 mm S041067 100 Letter 8 5 11 inches 216 279 mm S041062 100 11 17 inches 279 432 mm S041070 100 13 19 inches 330 ...

Page 62: ...0 50 100 11 17 inches 279 432 mm S041156 20 13 19 inches 330 483 mm S041143 20 Epson Premium Photo Paper Glossy 4 6 inches 102 152 mm S041727 100 5 7 inches 127 178 mm S041464 20 8 10 inches 203 254 mm S041465 20 Letter 8 5 11 inches 216 279 mm S042183 S041667 25 50 11 14 inches 279 356 mm S041466 20 11 17 inches 279 432 mm S041290 20 A3 11 7 16 5 inches 297 420 mm S041288 20 13 19 inches 330 483 ...

Page 63: ... 279 mm S041331 20 13 19 inches 330 483 mm S041327 20 Parent topic Loading Paper Borderless Paper Type Compatibility You can print borderless photos on compatible paper types in compatible sizes Borderless Paper Types Epson Presentation Paper Matte Epson Premium Presentation Paper Matte Epson Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Semi gloss Epson Premium Photo Paper Glossy Eps...

Page 64: ...rhead Recycled paper Recycled Colored paper Color Preprinted paper Preprinted High quality Plain Paper High Quality Plain Paper Envelopes Envelope Epson Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Glossy Premium Photo Paper Glossy Epson Photo Paper Glossy Photo Paper Glossy Epson Premium Photo Paper Semi gloss Premium Photo Paper Semi Gloss Epson Pre...

Page 65: ...ize you loaded and press the OK button again 4 Press the down arrow button to select Paper Type and press the OK button 5 Select the paper type you loaded and press the OK button 6 Press the Back button 7 Select another paper source to change or press the Back button to return to the Home screen Paper Type Settings Control Panel Parent topic Loading Paper Paper Type Settings Control Panel Select a...

Page 66: ...pic Selecting the Paper Settings for Each Source Control Panel Selecting Default Paper Settings Administrator As an administrator you can adjust default paper settings that apply to all print jobs sent to the product Note These settings can be locked by an administrator If you cannot access these settings contact your administrator for assistance Selecting the Default Paper Source Settings Adminis...

Page 67: ... Administrator Paper Source Settings Options Select the paper source options you want to use for your printed jobs Paper Source Settings option Available settings Description Paper Setting Cassette 1 Size Select the paper size and paper type you loaded for each paper source Type Cassette 2 Size Type A4 Letter Auto Switching On Select On to switch the selected paper size to match the loaded paper L...

Page 68: ...iPhone or iPad using AirPrint Off Parent topic Selecting the Default Paper Source Settings Administrator Selecting Universal Print Settings You can change the default universal print settings using the product control panel Note These settings can be locked by an administrator If you cannot access these settings contact your administrator for assistance 1 From the Home screen select Settings and p...

Page 69: ...Offset Adjust the top or left margin Left Offset Top Offset in Back Adjust the top or left margin of the back page when printing double sided Left Offset in Back Check Paper Width On Select On to check the paper width before printing This prevents printing beyond the edges of the paper when the paper size settings are incorrect but may reduce the printing speed Off Ink Drying Time 2 Sided Print St...

Page 70: ...70 Parent topic Selecting Universal Print Settings ...

Page 71: ...int with your product using any Windows application as described in these sections Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store Selecting Basic P...

Page 72: ...ile menu or another command See your application s help utility for details 3 If necessary select your product name as the printer you want to use Note You may also need to select Properties or Preferences to view your print settings You see the Main tab of your printer settings window 4 For the Paper Source setting select where you loaded the paper you want to print on ...

Page 73: ...elect the Quality setting that matches the print quality you want to use 10 Select a Color option To print a color document or photo select the Color setting To print text and graphics in black or shades of gray select the Black Grayscale setting 11 To print on both sides of the paper select a 2 Sided Printing option 12 To print multiple pages on one sheet of paper or print one image on multiple s...

Page 74: ...er in cassette 1 as the paper source Paper Cassette 2 Selects the paper in cassette 2 as the paper source Rear Paper Feed Slot Selects the paper in the rear feed slot as the paper source Parent topic Selecting Basic Print Settings Windows Print Quality Options Windows You can select any of the available Quality options to fine tune the quality of your print Some settings may be unavailable dependi...

Page 75: ...topic Selecting Basic Print Settings Windows Selecting Double sided Printing Settings Windows You can print on both sides of the paper by selecting one of the 2 Sided Printing options on the Main tab Note Some options may be pre selected or unavailable depending on other settings you have chosen or if you are accessing the product over a network 1 Select one of the following options for 2 Sided Pr...

Page 76: ...76 You see this window 3 Select the double sided printing options you want to use 4 Click OK to return to the Main tab ...

Page 77: ...b 9 Print a test copy of your double sided document to test the selected settings 10 Follow any instructions displayed on the screen during printing Double sided Printing Options Windows Print Density Adjustments Windows Parent topic Printing with Windows Double sided Printing Options Windows You can select any of the available options on the Binding Settings window to set up your double sided pri...

Page 78: ...ng Settings Windows Print Density Adjustments Windows You can select any of the available options on the Print Density Adjustment window to adjust the print quality of your double sided print job Print Density Sets the level of ink coverage for double sided printing Increase Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the ...

Page 79: ...on to size your image to fit the paper you loaded Select the size of your document or photo as the Document Size setting and the size of your paper as the Output Paper setting If you want to center your image on the paper select the Center option Select the Zoom to option to reduce or enlarge your document or photo by a specific percentage Select the percentage in the menu 2 Select one of the foll...

Page 80: ... customize the text and location of the header or footer 4 To add a password to your print job select the Confidential Job checkbox then enter a password Confidential jobs are stored in the product s memory without being printed To print the job enter the password for the confidential job on the product s control panel Note Confidential print jobs are cleared from the product s memory after printi...

Page 81: ...r tones Depending on the selected color mode you can also adjust the midtone density using the Gamma setting Fix Photo Improves the color contrast and sharpness of flawed photos Note Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces For this to work both eyes and the nose must be visible in the subject s face If your photo includes a face with an inte...

Page 82: ... increase readability Emphasize Thin Lines Adjusts the weight of printed lines to increase visibility Edge Smoothing Smooths jagged edges in low resolution images such as screen captures or images from the Web Fix Red Eye Reduces or removes red eye in photos Print Text in Black Prints colored text in black For Color Text Prints colored text on a background pattern or underlined For Color Graphs an...

Page 83: ...ettings options to add headers or footers when you print The items are available to print at the top or bottom of your pages in either the left right or center of the page Note These settings are not saved with your document You can select to print the following information User Name Computer Name Date Date Time Document Name Collate Number copy number Note The user name computer name date and tim...

Page 84: ...s Selecting a Printing Preset Windows For quick access to common groups of print settings you can select a printing preset on the Main or More Options tab Note You can create your own preset by clicking the Add Remove Presets button 1 Click the Main or More Options tab ...

Page 85: ...lace your cursor over one of the Printing Presets to view its list of settings 3 Click on a preset to change its settings or use any of the available options on the screen to control your printing presets 4 To choose a preset for printing select it 5 Click OK ...

Page 86: ... to all the print jobs you send to your product 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings 3 Click the Maintenance tab You see the maintenance options 4 Click the Extended Settings button ...

Page 87: ...he Extended Settings window Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues Check Paper Width Before Printing Prevents printing beyond the edges of the paper if the paper size setting is incorrect may reduce print speed Thick Paper and Envelopes Prevents ink from smearing when you print on envelopes or other thick paper Short Grain Paper Prevent...

Page 88: ...ine screening pattern Prints graphics with a finer screening pattern Allow Applications to Perform ICM Color Matching Allows applications to perform ICM color matching Always Use the Driver s Paper Source Setting Prints using the paper source setting in the printer driver rather than the setting in your application Output 1 page documents facedown in 2 Sided mode Outputs single sided pages in a 2 ...

Page 89: ...89 You see your application s Print window such as this one 2 Click OK or Print to start printing Checking Print Status Windows Parent topic Printing with Windows ...

Page 90: ...Your Document or Photo Windows Selecting Default Print Settings Windows When you change your print settings in a program the changes apply only while you are printing in that program session If you want to change the print settings you use in all your Windows programs you can select new default print settings 1 Access the Windows Desktop and right click the icon for your product in the right side ...

Page 91: ...d for printing in any program session Changing the Language of the Printer Software Screens Parent topic Printing with Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right cl...

Page 92: ...the printer software window The printer software screens appear in the language you selected the next time you access them Parent topic Selecting Default Print Settings Windows Changing Automatic Update Options Your printer software for Windows automatically checks for updates to the product software You can change how often the software checks for updates or disable this feature ...

Page 93: ...ates select a setting in the Check every menu To disable the automatic update feature select the Never option 4 Click OK to exit Note If you choose to disable the automatic update feature you can check for updates manually Parent topic Printing with Windows Related tasks Checking for Software Updates Printing with the Built in Epson Driver Windows 10 S You can print with the built in Epson printer...

Page 94: ...e Selecting Print Settings Windows 10 S Parent topic Printing from a Computer Selecting Print Settings Windows 10 S Select the settings for your print job in your Windows 10 S application 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your applica...

Page 95: ... window like this 4 Select the type of paper you loaded as the Media setting Note The setting may not exactly match the name of your paper Check the paper type settings list for details 5 Click the Advanced button ...

Page 96: ... you loaded as the Paper Size setting 7 To print multiple copies select or enter the number as the Copy Count setting 8 To print multiple copies of multi page documents in sets select the Collated checkbox 9 Click OK You return to the printing preferences window ...

Page 97: ...97 10 Select the Layout tab 11 Select the orientation of your document as the Orientation setting ...

Page 98: ... s Print window 14 Click OK or Print to start printing Parent topic Printing with the Built in Epson Driver Windows 10 S Printing on a Mac You can print with your product using any Mac printing program as described in these sections Note If you have an Internet connection it is a good idea to check for updates to your product software on Epson s support website Selecting Basic Print Settings Mac S...

Page 99: ...or photo you want to print 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 Select your product as the Printer setting 4 If necessary click the arrow next to the Printer setting or the Show Details butto...

Page 100: ...different depending on the Mac OS version and the application you are using 5 Select the Copies and Pages settings as necessary Note If you do not see these settings in the print window check for them in your application before printing ...

Page 101: ...print window check for them in your application before printing They may be accessible by selecting Page Setup from the File menu 7 Select any application specific settings that appear on the screen such as those shown in the image above for the Preview application 8 Select Print Settings from the pop up menu ...

Page 102: ...details 11 Select the Print Quality setting you want to use 12 Select the Borderless checkbox if you want to print a borderless photo If the option is grayed out change the Media Type setting to a paper type that supports borderless printing 13 Select any of the available print options Paper Source Options Mac Print Quality Options Mac Print Options Mac Parent topic Printing on a Mac Related refer...

Page 103: ... Selecting Basic Print Settings Mac Print Quality Options Mac You can select any of the available Print Quality options to fine tune the quality of your print Some settings may be unavailable depending on the paper type setting you have chosen Draft For draft printing on plain paper Normal For everyday text and image printing Fine For text and graphics with good quality and print speed Quality For...

Page 104: ... settings from the print window Note If you do not see these settings in the print window check for them in your application before printing They may be accessible by selecting Page Setup from the File menu 1 Select the size of the paper you loaded as the Paper Size setting If you are printing a borderless photo select the Borderless checkbox or a paper size with a Borderless option You can also s...

Page 105: ...ing Print Layout Options Mac You can select a variety of layout options for your document or photo by selecting Layout from the pop up menu on the print window To print multiple pages on one sheet of paper select the number of pages in the Pages per Sheet pop up menu To arrange the print order of the pages select a Layout Direction setting To print borders around each page on the sheet select a li...

Page 106: ...g Settings from the pop up menu on the print window Note Some options may be pre selected or unavailable depending on other settings you have chosen or if you are accessing the product over a network This screen may be different depending on the Mac OS version you are using 1 Select one of the Two sided Printing options ...

Page 107: ... of your double sided document to test the selected settings 5 Follow any instructions displayed on the screen during printing Double sided Printing Options and Adjustments Mac Parent topic Printing on a Mac Related tasks Selecting Basic Print Settings Windows Double sided Printing Options and Adjustments Mac You can select any of the available options in the Two sided Printing Settings or Output ...

Page 108: ...ng Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double sided printing Parent topic Selecting Double sided Printing Settings Mac Managing Color Mac You can adjust the Color Matching and Color Options settings to fine tune the colors in your printout or turn off color management in your printer software 1 Select Color ...

Page 109: ...ting on a Mac Color Matching and Color Options Mac You can select from these settings on the Color Matching and Color Options menus Color Matching Settings EPSON Color Controls Lets you manage color using controls in your printer software or turn off color management ColorSync Prints using standard color profiles for your product and paper to help match image colors You can customize the conversio...

Page 110: ... sophisticated face recognition technology to optimize photos that include faces For this to work both eyes and the nose must be visible in the subject s face If your photo includes a face with an intentional color cast such as a statue you may want to turn off Fix Photo to retain the special color effects Off No Color Adjustment Turns off color management in your printer software so you can manag...

Page 111: ...e settings on the Options or Driver tab Thick Paper and Envelopes Prevents ink from smearing when you print on envelopes or other thick paper Skip Blank Page Ensures that your product does not print pages that contain no text or images Quiet Mode Lessens noise during printing but may decrease print speed Permit temporary black printing Allows you to print using black ink when color ink is expended...

Page 112: ...ations Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions Establish bidirectional communication Allows the product to communicate with the computer Do not change the default setting unless you experience issues when using a shared printing pool Parent topic Selecting Printing Preferences Mac Printing Your Document or Photo Mac...

Page 113: ...rsion To cancel printing click the print job and click or Delete To pause a print job click the print job and click or Hold To resume a print job click the paused print job and click or Resume To pause printing for all queued print jobs click Pause or Pause Printer To display other printer information click Settings or Supply Levels Parent topic Printing Your Document or Photo Mac Cancelling Print...

Page 114: ... Epson Ink Cartridges and Maintenance Box Removing and Installing Ink Cartridges Printing with Black Ink and Expended Color Cartridges Conserving Low Black Ink with Windows Replacing the Maintenance Box Check Cartridge and Maintenance Box Status Your product and its software will let you know when an ink cartridge is low or expended or when the maintenance box needs to be replaced Checking Cartrid...

Page 115: ...tridge and Maintenance Box Status with Windows A low ink reminder appears if you try to print when ink is low and you can check your cartridge or maintenance box status at any time using a utility on your Windows computer 1 To check your status access the Windows Desktop and double click the icon for your product in the right side of the Windows taskbar or click the up arrow and double click Then ...

Page 116: ...en Note If any of the cartridges installed in the product is broken incompatible with the product model or improperly installed Epson Status Monitor will not display an accurate cartridge status 3 To disable the low ink reminder right click the product icon in the Windows taskbar and select Monitoring Preferences ...

Page 117: ...om of the screen 5 To disable promotional offers deselect the Display Epson Offers checkbox 6 Click OK Parent topic Check Cartridge and Maintenance Box Status Related tasks Removing and Installing Ink Cartridges Replacing the Maintenance Box Printing with Expended Color Cartridges Windows ...

Page 118: ...the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 2 Select EPSON Status Monitor You see this window 3 Do the following as necessary You can update the ink cartridge and maintenance box status by clicking Update ...

Page 119: ... in the U S or 800 807 7766 in Canada Note This product uses only genuine Epson brand cartridges Other brands of ink cartridges and ink supplies are not compatible and even if described as compatible may not function properly The cartridges included with the printer are designed for printer setup and not for resale After some ink is used for charging the rest is available for printing Yields vary ...

Page 120: ...ve your old cartridges in the printer until you are ready to replace them to prevent the print head nozzles from drying out Do not open ink cartridge packages until you are ready to install the ink Cartridges are vacuum packed to maintain reliability 1 Turn on your product If an ink cartridge is expended you see a message on the LCD screen Note which cartridges need to be replaced then press the O...

Page 121: ... not take the used cartridge apart or try to refill it Warning If ink gets on your skin wash it thoroughly with soap and water If ink gets into your eyes flush them immediately with water If ink gets into your mouth spit it out and see a doctor right away Keep ink cartridges out of the reach of children ...

Page 122: ...artridge four or five times as shown Then remove the cartridge from the package Caution Do not remove any labels or seals or ink will leak Do not touch the green chip on the cartridge Install the new cartridge immediately after removing the old one if you do not the print head may dry out and be unable to print ...

Page 123: ...123 6 Remove only the yellow tape 7 Insert the new cartridge into the holder and push it down until it clicks into place ...

Page 124: ...area Always store ink cartridges with the label facing up do not store cartridges upside down Parent topic Replacing Ink Cartridges and Maintenance Boxes Related concepts Purchase Epson Ink Cartridges and Maintenance Box Related topics Replacing Ink Cartridges and Maintenance Boxes Printing with Black Ink and Expended Color Cartridges When a color ink cartridge is expended you can temporarily cont...

Page 125: ...ur print job 2 Load plain paper or an envelope in your product 3 Access the print settings in your print application 4 Click the Main tab 5 Select Plain Paper Bright White Paper or Envelope as the paper type setting 6 Select the Black Grayscale checkbox 7 Click OK 8 Print your document Epson Status Monitor 3 displays a print message 9 Click Print in Black to print your document Parent topic Printi...

Page 126: ... like this 6 Select On as the Permit temporary black printing setting 7 Click OK 8 Close the utility window 9 Load plain paper or an envelope in your product 10 Access the print settings in your print application 11 Select Print Settings from the pop up menu 12 Select Plain Paper Bright White Paper or Envelope as the paper type setting 13 Select the Grayscale option 14 Click Print to print your do...

Page 127: ...t be enabled Click Yes to use a mixture of color inks to create black or No to continue using the remaining black ink for the document you are printing Click Disable this feature to continue using the remaining black ink Note If you disable this feature it remains disabled until you install a new black ink cartridge Parent topic Replacing Ink Cartridges and Maintenance Boxes Replacing the Maintena...

Page 128: ...om its package Caution Do not touch the green chip on the maintenance box 2 Press the tabs and open the rear cover 3 Grasp the maintenance box as shown and pull it out of its holder Note Do not tilt the used maintenance box or take it apart ...

Page 129: ...mmediately Keep the maintenance box out of the reach of children and do not drink the ink 4 Place the used maintenance box in the plastic bag that came with the new maintenance box Seal the bag and dispose of it carefully 5 Insert the new maintenance box into the holder and push it all the way in 6 Close the rear cover Parent topic Replacing Ink Cartridges and Maintenance Boxes ...

Page 130: ...130 Related concepts Purchase Epson Ink Cartridges and Maintenance Box Related topics Replacing Ink Cartridges and Maintenance Boxes ...

Page 131: ...nance If your printouts become too light or you see dark or light bands across them you may need to clean the print head nozzles Cleaning uses ink so clean the nozzles only if print quality declines You can check for clogged nozzles before you clean them so you don t clean them unnecessarily Note You cannot clean the print head if an ink cartridge is expended and may not be able to clean it when a...

Page 132: ... nozzles using the control panel on your product 1 Make sure plain paper is loaded in Cassette 1 2 From the Home screen select Settings and press the OK button 3 Press the down arrow button select Maintenance and press the OK button You see this screen 4 Press the OK button You see a screen like this 5 Press the up arrow button to select Yes The nozzle pattern prints ...

Page 133: ...ow the instructions on the screen to clean the print head check the nozzles and repeat the process as necessary If you don t see any improvement after cleaning the print head up to 4 times wait at least 6 hours Then try cleaning the print head again If quality still does not improve one of the ink cartridges may be old or damaged and needs to be replaced Parent topic Print Head Nozzle Check Relate...

Page 134: ...s Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 3 Select Nozzle Check You see a window like th...

Page 135: ...r if printing Then try cleaning the print head again If quality still does not improve one of the ink cartridges may be old or damaged and needs to be replaced Parent topic Print Head Nozzle Check Related tasks Cleaning the Print Head Using a Computer Utility Related topics Loading Paper Print Head Cleaning If print quality has declined and the nozzle check pattern indicates clogged nozzles you ca...

Page 136: ... Ink Cartridges and Maintenance Box Related tasks Removing and Installing Ink Cartridges Cleaning the Print Head Using the Product Control Panel You can clean the print head using the control panel on your product 1 Make sure plain paper is loaded in Cassette 1 2 From the Home screen select Settings and press the OK button 3 Press the down arrow button select Maintenance and press the OK button 4 ...

Page 137: ...nd press the OK button 8 Press the up arrow button The nozzle pattern prints 9 Press the down arrow button select Finish and press the OK button to confirm that the print head is clean If you don t see any improvement after cleaning the print head up to 4 times wait at least 6 hours Then try cleaning the print head again If quality still does not improve one of the ink cartridges may be old or dam...

Page 138: ...ndows Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 3 Select Head Cleaning You see a window li...

Page 139: ...n the lines Print head is clean Print head needs cleaning If there are no gaps click Finish If there are gaps or the pattern is faint click Clean to clean the print head again If you don t see any improvement after cleaning the print head up to 4 times wait at least 6 hours without printing or longer if printing Then try cleaning the print head again If quality still does not improve one of the in...

Page 140: ...roduct Control Panel Parent topic Adjusting Print Quality Aligning the Print Head Using the Product Control Panel You can align the print head using the comtrol panel on your product 1 Make sure plain paper is loaded in Cassette 1 2 From the Home screen select Settings and press the OK button 3 Press the down arrow button select Maintenance and press the OK button 4 Press the down arrow button sel...

Page 141: ...r each set and press the OK button 8 After you have selected the number for all the sets press the OK button Parent topic Print Head Alignment Related concepts Print Head Cleaning Related topics Loading Paper Cleaning the Paper Guide If you see ink on the back of a printout you can clean the paper guide rollers to remove any excess ink 1 Load a few sheets of plain paper in the product 2 From the H...

Page 142: ... Press the up arrow button 7 Check the back of the ejected paper to see if it is clean 8 Repeat as necessary until the paper comes out clean Parent topic Adjusting Print Quality Related topics Loading Paper ...

Page 143: ...power cable 3 Disconnect any connected cables 4 Remove all the paper from the product 5 Clean the paper cassette or cassettes using a soft brush 6 Clean the outer case with a soft dry cloth Do not use liquid or chemical cleansers Note Close the rear paper feed slot and output tray when you are not using the product Parent topic Cleaning and Transporting Your Product Transporting Your Product If yo...

Page 144: ...shown 5 Close the printer cover 6 Remove all the paper from the product 7 Unplug the power cable 8 Disconnect any connected cables 9 Close the rear paper feed slot and output tray 10 Place the product in its original packing materials if possible or use equivalent materials with cushioning around the product Make sure the box adequately protects the product control panel Keep the product level dur...

Page 145: ...145 Related concepts Print Head Nozzle Check Print Head Alignment Print Head Cleaning ...

Page 146: ...our product Windows Your printer software automatically checks for updates You can also manually update the software by selecting Software Update here Accessing the Windows Desktop and right clicking the icon for your product in the right side of the Windows taskbar or clicking the up arrow and right clicking On the Maintenance tab in the printer settings window You can also update the software by...

Page 147: ...e You need to replace it You must replace the maintenance box to continue printing You need to replace the following ink cartridge s Replace the cartridge s when you are prompted to do so A printer s ink pad is nearing the end of its service life Please contact Epson Support The ink pads are near the end of their service life and the message will be displayed until the ink pad is replaced Contact ...

Page 148: ...duct the exchange of the product or replacement of the pads is covered under the standard warranty If the product is out of warranty the pads can be replaced by any Epson authorized service provider The waste ink pads are not a user replaceable part Parent topic Solving Problems Related references Paper Jam Problems Inside the Product Paper Jam Problems in the Paper Cassette Paper Jam Problems in ...

Page 149: ...zle check pattern is complete the product is operating properly Any operation problem you may have could be caused by your computer cable software or selected settings Check the other solutions in this book or try uninstalling and reinstalling your printer software If the page prints but the nozzle check pattern has gaps clean or align the print head If the page does not print the product may have...

Page 150: ...m the Home screen select Settings and press the OK button 2 Press the down arrow button select System Administration and press the OK button Enter the administrator password if necessary 3 Press the down arrow button select Restore Default Settings and press the OK button You see this screen 4 Select one of these options then press the OK button Network Settings Resets all network settings Clear A...

Page 151: ...ogress contact Epson for help Parent topic Solving Setup Problems Software Installation Problems If you have problems while installing your product software try these solutions Make sure your product is turned on and any necessary cables are securely connected at both ends If you still have problems installing software disconnect the cable and carefully follow the instructions on the Start Here sh...

Page 152: ...ake sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router Make sure to place your product within contact range of your 2 4 GHz router or access point Avoid placing your product near a microwave oven 2 4 GHz cordless phone or large metal object such as a filing cabinet Note If you are using a 5 GHz wireless router set the ro...

Page 153: ...sting DIRECT xxxxxxxx connection settings from your device and enter a new password See your device documentation for instructions If you connected your product to a Windows computer using Wi Fi Direct and it automatically selected Access Point Mode you may have trouble accessing a low priority Internet connection Check the network connection or adapter settings in the Windows Control Panel and se...

Page 154: ...band give each band its own network name SSID instead such as Home Network 2 4 GHz and Home Network 5 GHz See your router documentation or contact your internet service provider for instructions Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing detection of your device over the network See your router or access point documentation for...

Page 155: ...nd turn your product off and then on again If you are using TCP IP make sure the product s IP address is set correctly for your network If your network does not assign IP addresses using DHCP set the IP address manually Make sure your computer and product are both using the same wireless network If network printing is slow print a network status sheet and check the signal strength If it is poor pl...

Page 156: ... operate in dual band 2 4 GHz and 5 GHz mode See your router documentation for instructions If you are connecting the product via EpsonNet Setup and the Wi Fi icon does not appear on the LCD screen make sure your product software was installed correctly If necessary reinstall your software Parent topic Solving Network Problems Related concepts Uninstall Your Product Software Related tasks Printing...

Page 157: ...pecifications for your product If paper jams when you print on both sides of the paper try loading fewer sheets For best results follow these guidelines Use new smooth high quality paper that is not curled creased old too thin or too thick Load paper in the cassette printable side down Do not load binder paper with holes in the cassette Follow any special loading instructions that came with the pa...

Page 158: ...158 2 Remove any jammed paper from the rear paper feed slot 3 Open the printer cover Caution Do not touch the inside the printer ...

Page 159: ...ck the other paper jam solutions Parent topic Solving Paper Problems Related references Paper Jam Problems in the Paper Cassette Paper Jam Problems in the Duplexer Rear Cover Related tasks Cancelling Printing Using a Product Button Paper Jam Problems in the Paper Cassette If paper has jammed in a paper cassette follow the steps here to clear the jam 1 Cancel the print job if necessary ...

Page 160: ...then carefully remove any jammed paper 3 Carefully remove any paper jammed inside the product 4 Gently insert the paper cassette 5 Follow the prompts on the LCD screen to clear any error messages If you still see a paper jam message check the other paper jam solutions ...

Page 161: ...Jam Problems in the Duplexer Rear Cover Related tasks Cancelling Printing Using a Product Button Paper Jam Problems in the Duplexer Rear Cover If paper has jammed in the duplexer rear cover follow the steps here to clear the jam 1 Cancel the print job if necessary 2 Press the tabs and open the rear cover ...

Page 162: ...162 3 Carefully remove any jammed paper Note Do not touch the paper rollers 4 Remove the duplexer ...

Page 163: ...163 5 Remove any jammed paper 6 Remove any jammed paper from the duplexer 7 Press the tabs to open the duplexer ...

Page 164: ...164 8 Carefully remove any jammed paper stuck inside then close the duplexer 9 Reinstall the duplexer ...

Page 165: ...ting Using a Product Button Paper Ejection Problems If you have problems with paper ejecting properly try these solutions If paper does not eject fully you may have set the wrong paper size Cancel printing to eject the paper Select the correct paper size when you reprint If paper is wrinkled when it ejects it may be damp or too thin Load new paper and be sure to select the correct paper type setti...

Page 166: ...ent topic Solving Problems Nothing Prints If you have sent a print job and nothing prints try these solutions Make sure your product is turned on Make sure any interface cables are connected securely at both ends If you connected your product to a USB hub make sure it is a first tier hub If it still does not print connect your product directly to your computer instead of the hub Run a product chec...

Page 167: ...s Vista Click select Control Panel and click Printer under Hardware and Sound Right click your product name select Printing Preferences and select your product name again if necessary 2 Click the Maintenance tab 3 Click the Extended Settings button 4 Select Enable EPSON Status Monitor 3 and click OK 5 Click the Monitoring Preferences button 6 Click the checkbox for the option that adds the shortcu...

Page 168: ...rograms you are not using when you print If your product is connected to a USB hub connect it directly to your computer instead If printing becomes slower after printing continuously for a long time the product may have automatically slowed down to protect the print mechanism from overheating or becoming damaged Let the product rest with the power on for 30 minutes then try printing again For the ...

Page 169: ...nting again Parent topic Solving Problems Printing from a Computer Related references Windows System Requirements Mac System Requirements Paper Type Settings Printing Software Related tasks Selecting Basic Print Settings Windows Selecting Extended Settings Windows Solving Page Layout and Content Problems Check these sections if you have problems with the layout or content of your printed pages Not...

Page 170: ...ny Copies Print Make sure that the Copies setting in your printing program or printer software is not set for multiple copies Parent topic Solving Page Layout and Content Problems Related tasks Selecting Additional Layout and Print Options Windows Selecting Basic Print Settings Mac Blank Pages Print If blank pages print unexpectedly try these solutions Make sure you selected the correct paper size...

Page 171: ...nto the printer You can use the preview option in your printer software to check your margins before you print Parent topic Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac Selecting Page Setup Settings Mac Related topics Loading Paper Border Appears on Borderless Prints If you see a border on borderless prints try the...

Page 172: ...c Incorrect Characters Print If incorrect characters appear in your prints try these solutions before reprinting Make sure any cables are securely connected at both ends In Windows delete all print jobs from the Windows Spooler Windows 10 Click and select Settings Devices Printers scanners Select your product name and select Manage Open print queue Right click the stalled print job click Cancel an...

Page 173: ...g program and printer software Make sure your paper is positioned correctly for feeding into the printer You can use the preview option in your printer software to check your margins before you print Parent topic Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings Windows Selecting Additional Layout and Print Options Windows Selecting Basic Print Settings Mac Sele...

Page 174: ...Blurry or Smeared Printout Faint Printout or Printout Has Gaps Grainy Printout Incorrect Colors Parent topic Solving Problems White or Dark Lines in Printout If you notice white or dark lines in your prints also called banding try these solutions before you reprint Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary Make sure the paper type...

Page 175: ... Make sure the paper type setting in your product software matches the type of paper you loaded Make sure you loaded the printable side of the paper correctly for your product If you are printing on thick paper or envelopes make sure you select the appropriate settings In Windows you can also try selecting Short Grain Paper in Extended Settings Remove each sheet from the output tray as it is print...

Page 176: ... Windows Selecting Basic Print Settings Windows Selecting Additional Layout and Print Options Windows Selecting Double sided Printing Settings Mac Selecting Basic Print Settings Mac Selecting Printing Preferences Mac Related topics Loading Paper Faint Printout or Printout Has Gaps If your printouts are faint or have gaps try these solutions Run a nozzle check to see if any of the print head nozzle...

Page 177: ...r print quality setting and turn off any high speed settings in your product software Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary Align the print head You may need to increase the image resolution or print a smaller size see your software documentation Note Images from the Internet may be low resolution and not result in a high qual...

Page 178: ...s try these solutions Make sure the paper type setting matches the paper you loaded Make sure the Black Grayscale or Grayscale setting is not selected in your printer software Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary The ink cartridges may be old or low on ink and you may need to replace them After you print the colors in your pr...

Page 179: ...ting system Uninstalling Printing Software Windows Uninstalling Product Software Mac Parent topic Solving Problems Uninstalling Printing Software Windows You can uninstall and then re install your printer software to solve certain problems 1 Turn off the product 2 Disconnect any interface cables 3 Do one of the following Windows 10 Click and select Settings Apps Apps features Select the program yo...

Page 180: ...In most cases you do not need to uninstall your product software before re installing it However you can download the Uninstaller utility from the Epson support website to uninstall your product software as described here Note If you find that re installing your product software does not solve a problem contact Epson 1 To download the Uninstaller utility visit epson com support U S epson ca suppor...

Page 181: ...on for support please have the following information ready Product name Product serial number located on a label on the product Proof of purchase such as a store receipt and date of purchase Computer configuration Description of the problem Then call U S 562 276 7202 6 AM to 8 PM Pacific Time Monday through Friday and 7 AM to 4 PM Pacific Time Saturday Canada 905 709 2567 6 AM to 8 PM Pacific Time...

Page 182: ...fications Printable Area Specifications Ink Cartridge Specifications Dimension Specifications Electrical Specifications Environmental Specifications Interface Specifications Network Interface Specifications Safety and Approvals Specifications Windows System Requirements To use your product and its software your computer should use one of these Microsoft operating systems Windows 10 Windows 8 x Win...

Page 183: ...12 x OS X 10 11 x OS X 10 10 x OS X 10 9 x OS X 10 8 x OS X 10 7 x OS X 10 6 8 Note For the latest product software available for your operating system visit the Epson support site at epson com support U S epson ca support Canada or epson com jm support Caribbean select your product and select Downloads Parent topic Technical Specifications Paper Specifications Note Since the quality of any partic...

Page 184: ...7 2 10 1 inches 182 257 mm Executive 7 25 10 5 inches 184 267 mm 8 10 inches 203 254 mm Folio 8 5 13 inches 216 330 mm B4 13 9 9 84 inches 353 250 mm 11 14 inches 279 356 mm 11 17 inches 279 432 mm A3 11 7 16 5 inches 297 420 mm 13 19 inches 330 483 mm 16 9 wide 4 7 1 inches 102 181 mm Half Letter 5 5 8 5 inches 140 216 mm Paper types Plain paper and paper distributed by Epson Weight Plain paper 1...

Page 185: ...90 g m2 Parent topic Technical Specifications Printable Area Specifications Note When printing borderless quality may decline in the expanded printable area Single sheets 1 Top bottom margins 0 12 inch 3 mm 2 Reduced print quality area top 1 85 inches 47 mm 3 Reduced print quality area bottom 1 77 inches 45 mm ...

Page 186: ...2 Reduced print quality area bottom 1 89 inches 48 mm Envelopes 1 Left right margins 0 12 inch 3 mm 2 Top bottom 0 20 inch 5 mm 3 Reduced print quality area right 1 85 inches 47 mm 4 Reduced print quality area left 0 71 inch 18 mm Parent topic Technical Specifications ...

Page 187: ... the cartridge after the replace cartridge indicator comes on Color Black Cyan Magenta Yellow Cartridge life Opened package 6 months Unopened package do not use if the date on the package has expired Temperature Storage 22 to 104 F 30 to 40 C 1 month at 104 F 40 C Ink freezes at 3 2 F 16 C Ink thaws and is usable after 3 hours at 77 F 25 C Note For best printing results use up a cartridge within 6...

Page 188: ...nge 50 to 60 Hz Rated current 0 4 to 0 2 A Power consumption Printing Approximately 20 W ISO IEC24712 Ready mode Approximately 5 2 W Sleep mode Approximately 0 8 W Power off mode Approximately 0 1 W Parent topic Technical Specifications Environmental Specifications Temperature Operating 50 to 95 F 10 to 35 C Storage 4 to 104 F 20 to 40 C 1 month at 104 F 40 C Humidity without condensation 5 to 85 ...

Page 189: ... WPA WPA2 Personal WEP 64 128 bit Frequency band 2 4 GHz Maximum radio frequency power transmitted 19 8 dBm EIRP Coordination modes Infrastructure mode Wi Fi Direct Simple AP not supported for IEEE 802 11b Ethernet Standard IEEE802 3i 10BASE T use a category 5e or higher STP Shielded twisted pair cable to prevent risk of radio interference IEEE802 3u 100BASE TX IEEE802 3az Energy Efficient Etherne...

Page 190: ... this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment or its transmit antenna that is installed outdoors is subject ...

Page 191: ...ure to follow all warnings and instructions marked on the printer Use only the type of power source indicated on the printer s label Use only the power cord that comes with the printer Use of another cord may cause fires or shock Do not use the cord with any other equipment Place the printer near a wall outlet where the plug can be easily unplugged Avoid plugging the printer into an outlet on the ...

Page 192: ... orientation Inserting a connector in the wrong orientation may damage both devices connected by the cable Do not touch the flat white cable inside the printer Do not move the print head by hand this may damage the printer Do not spill liquid on the printer Do not use aerosol products that contain flammable gases inside or around the printer Doing so may cause fire Except as specifically explained...

Page 193: ...the cartridge to become unusable Do not break the hooks on the side of the cartridge when removing it from the packaging Do not touch the green IC chip on the side of the cartridge This may prevent normal operation Do not shake cartridges after opening their packages this can cause them to leak If you remove an ink cartridge for later use protect the ink supply area from dirt and dust and store it...

Page 194: ... the LCD screen If the LCD screen chips or cracks do not touch or attempt to remove the broken pieces contact Epson for support Parent topic Important Safety Instructions FCC Compliance Statement For United States Users This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable...

Page 195: ...dinance or any other legal or equitable basis DISPUTE DOES NOT INCLUDE IP CLAIMS or more specifically a claim or cause of action for a trademark infringement or dilution b patent infringement c copyright infringement or misuse or d trade secret misappropriation an IP Claim You and Epson also agree notwithstanding Section 1 6 that a court not an arbitrator may decide if a claim or cause of action i...

Page 196: ...L NOT COMBINE OR CONSOLIDATE MORE THAN ONE PARTY S CLAIMS WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION PROCEEDING 1 6 Arbitration Procedure If you or Epson commences arbitration the arbitration shall be governed by the rules of JAMS that are in effect when the arbitration is filed excluding any rules that permit arbitration on a class or representative basis the JAMS Rules...

Page 197: ... applicable reimburse you for all JAMS filings and arbitrator fees for any arbitration commenced by you or Epson pursuant to provisions of this Agreement d Award in Your Favor For Disputes in which you or Epson seeks 75 000 or less in damages exclusive of attorney s fees and costs if the arbitrator s decision results in an award to you in an amount greater than Epson s last written offer if any to...

Page 198: ...7 if you timely elected to opt out when you first assented to this Agreement 1 9 Severability If any provision in this Section 1 is found to be unenforceable that provision shall be severed with the remainder of this Agreement remaining in full force and effect The foregoing shall not apply to the prohibition against class or representative actions as provided in Section 1 5 This means that if Sec...

Page 199: ...rporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than th...

Page 200: ...period of nonuse This is to ensure that the product meets Energy Star standards of energy efficiency More energy savings can be achieved by setting the time to sleep to a shorter interval Parent topic Copyright Notice Copyright Attribution 2017 Epson America Inc 10 17 CPD 53894 Parent topic Copyright Notice ...

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