Epson WF-2820 Series User Manual Download Page 173 | Manualshive

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Solving Problems

Checking the Printer Status

Checking Error Codes on the LCD Screen

A code is displayed on the LCD screen if there is an error or information that requires your attention. If a code is
displayed, follow the solutions below to solve the problem.

Code

Situation

Solutions

E-01

A printer error has occurred.

Open the scanner unit and remove any paper or protective material
inside the printer. Turn the power off and on again.

E-02

A scanner error has occurred.

Turn the power off and on again.

E-12

A borderless printing ink pad needs
to be replaced.

Contact Epson or an authorised Epson service provider to replace the
borderless printing ink pad*. It is not a user-serviceable part.

Borderless printing is not available, but printing with a border is
available.

W-01

A paper jam has occurred.

Remove the paper from the printer and press the button displayed on
the bottom of the LCD screen to clear the error. In some cases, you
need to turn the power off and on again.

W-12

Ink cartridges are installed
incorrectly.

Press the ink cartridge down firmly.

W-13

The ink cartridge displayed on the
LCD screen has not been
recognized.

Replace the ink cartridge. Epson recommends the use of genuine
Epson ink cartridges.

W-14

A borderless printing ink pad is
nearing the end of its service life.

Contact Epson or an authorised Epson service provider to replace the
borderless printing ink pad*. It is not a user-serviceable part. The
message will be displayed until the ink pad is replaced.

Press the

x

button to resume printing.

I-22

Set Wi-Fi from the

Push Button

(WPS)

.

Push the access point button. If there is no button on the access
point, open the access point setting window, and then click the
button displayed in the software.

I-23

Set Wi-Fi from the

PIN Code (WPS)

.

Enter the PIN code displayed on the LCD screen into the access point
or computer within two minutes.

I-31

Set Wi-Fi from the

Wi-Fi Auto

Connect

.

Install the software on your computer, and then press the OK button
when Wi-Fi setup starts.

I-41

Paper Setup Auto Display

is

disabled. Some functions cannot be
used.

If

Paper Setup Auto Display

is disabled, you cannot use AirPrint.

I-60

Your computer may not support
WSD (Web Services for Devices).

The scan to computer (WSD) feature is only available for computers
running English versions of Windows 10, Windows 8.1, Windows 8,
Windows 7 or Windows Vista. Make sure that the printer is correctly
connected to the computer.

Solving Problems

>

Checking the Printer Status

>

Checking Error Codes on the LCD Screen

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Summary of Contents for WF-2820 Series

Page 1: ...User s Guide NPD6801 00 EN ...

Page 2: ...ng the SSID and Password 30 Making Wi Fi Settings by Push Button Setup 31 Making Wi Fi Settings by PIN Code Setup WPS 32 Checking the Network Connection Status 33 Network Icon 33 Printing a Network Connection Report 33 Printing a Network Status Sheet 39 Replacing or Adding New Wireless Routers 39 Changing the Connection Method to a Computer 40 Changing the Wi Fi Direct Simple AP Settings 40 Disabl...

Page 3: ... the Color Universal Print Feature 91 Adjusting the Print Color 92 Printing to Emphasize Thin Lines 93 Printing Clear Bar Codes 93 Canceling Printing 94 Menu Options for the Printer Driver 94 Printing from the Printer Driver on Mac OS 96 Printing Basics 96 Printing on 2 Sides 98 Printing Several Pages on One Sheet 99 Printing and Stacking in Page Order Reverse Order Printing 99 Printing a Reduced ...

Page 4: ...rol Panel 156 Checking and Cleaning the Print Head Windows 157 Checking and Cleaning the Print Head Mac OS 157 Aligning the Print Head 158 Aligning the Print Head Control Panel 158 Cleaning the Paper Path for Ink Smears 158 Cleaning the Scanner Glass 159 Cleaning the Translucent Film 159 Network Service and Software Information Application for Configuring Printer Operations Web Config 162 Running ...

Page 5: ... 191 Cannot Print Without Margins 191 Edges of the Image are Cropped During Borderless Printing 192 The Position Size or Margins of the Printout Are Incorrect 192 Printed Characters Are Incorrect or Garbled 192 The Printed Image Is Inverted 193 Mosaic Like Patterns in the Prints 193 Uneven Colors Smears Dots or Straight Lines Appear in the Copied Image 193 Moiré Cross Hatch Patterns Appear in the ...

Page 6: ...Are Incorrect 205 Application Is Blocked by a Firewall for Windows Only 205 Appendix Technical Specifications 206 Printer Specifications 206 Scanner Specifications 207 Interface Specifications 207 Fax Specifications 208 Network Function List 208 Wi Fi Specifications 209 Security Protocol 209 Supported Third Party Services 209 Dimensions 210 Electrical Specifications 210 Environmental Specification...

Page 7: ...pport website at http support epson net Digital manual Start EPSON Software Updater on your computer EPSON Software Updater checks for available updates of Epson software applications and the digital manuals and allows you to download the latest ones Related Information Application for Updating Software and Firmware EPSON Software Updater on page 168 Using the Manual to Search for Information The ...

Page 8: ...es you need Click Print in the File menu and then specify the pages you want to print in Pages in Pages to Print To specify a series of pages enter a hyphen between the start page and the end page Example 20 25 To specify pages that are not in series divide the pages with commas Example 5 10 15 Marks and Symbols Caution Instructions that must be followed carefully to avoid bodily injury cImportant...

Page 9: ... Windows Server 2008 Windows Server 2003 R2 and Windows Server 2003 refer to the following operating systems Additionally Windows is used to refer to all versions Microsoft Windows 10 operating system Microsoft Windows 8 1 operating system Microsoft Windows 8 operating system Microsoft Windows 7 operating system Microsoft Windows Vista operating system Microsoft Windows XP operating system Microso...

Page 10: ...e plug can be easily unplugged Do not place or store the printer outdoors near excessive dirt or dust water heat sources or in locations subject to shocks vibrations high temperature or humidity Take care not to spill liquid on the printer and not to handle the printer with wet hands Keep the printer at least 22 cm away from cardiac pacemakers Radio waves from this printer may adversely affect the...

Page 11: ...ed into the extension cord does not exceed the cord s ampere rating Also make sure that the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet s ampere rating If you plan to use the printer in Germany the building installation must be protected by a 10 or 16 amp circuit breaker to provide adequate short circuit protection and over current protection for...

Page 12: ...horized personnel representing the medical facilities and follow all posted warnings and directions on the medical equipment Radio waves from this printer may negatively affect the operation of automatically controlled devices such as automatic doors or fire alarms and could lead to accidents due to malfunction When using this printer near automatically controlled devices follow all posted warning...

Page 13: ...uard Prevents foreign substance from entering the printer Usually keep this guard closed E Output tray Holds the ejected paper F Stopper Prevents printouts from falling from the output tray A Document cover Blocks external light while scanning B Scanner glass Place the originals C Control panel Indicates the printer s status and allows you to make print settings Printer Basics Part Names and Funct...

Page 14: ...ce box cover Remove when replacing the maintenance box The maintenance box is a container that collects a very small amount of surplus ink during cleaning or printing B Rear cover Remove when removing jammed paper C AC inlet Connects the power cord D EXT port Connects external phone devices E LINE port Connects a phone line F USB port Connects a USB cable to connect with a computer Related Informa...

Page 15: ...enu and then press the OK button to enter the selected menu E Stops the current operation F Enters numbers characters and symbols G Clears number settings such as the number of copies H Starts an operation such as printing or copying I Applies to a variety of functions depending on the situation J Returns to the previous screen K Turns on when received documents that have not yet been printed or s...

Page 16: ...s you to scan a document or a photo Copy Allows you to copy a document Wi Fi Setup Allows you to set up the printer for use on a wireless network This is a shortcut to the following menu Settings Network Settings Wi Fi Setup Fax Allows you to send faxes Quiet Mode Displays Quiet Mode setting that allows you to reduce the noise the printer makes However enabling this may reduce print speed Dependin...

Page 17: ...hed entering characters select OK and then press the OK button Function button Descriptions l r Moves the cursor to the left or right A 1 Switches the character type You can enter alphanumerics or symbols You can also switch them by using the button Enters a space Deletes a character to the left backspace OK Enters the selected characters Viewing Animations You can view animations of operating ins...

Page 18: ...ent step The animation repeats when the progress bar reaches the end B Press l button to return to the previous step C Indicates the total number of steps and the current step number In the example above it shows step 2 from 3 steps D Press r button to move to the next step Printer Basics Guide to the Control Panel Viewing Animations 18 ...

Page 19: ...uter Related Information Connecting to a Computer on page 20 Connecting to a smart device over a wireless router on page 21 Making Wi Fi Settings from the Printer on page 30 Wi Fi Direct Simple AP Connection Use this connection method when you are not using Wi Fi at home or at the office or when you want to connect the printer and the computer or smart device directly In this mode the printer acts...

Page 20: ...o Devices other than iOS and Android using Wi Fi Direct on page 27 Connecting to a Computer We recommend using the installer to connect the printer to a computer You can run the installer using one of the following methods Setting up from the website Access the following website and then enter the product name Go to Setup and then start setting up http epson sn Setting up using the software disc o...

Page 21: ...nter http epson sn Setup Note If you want to connect a computer and a smart device to the printer at the same time we recommend setting up from the computer first by using the installer Related Information Printing from Smart Devices on page 104 Connecting to an iPhone iPad or iPod touch using Wi Fi Direct This method allows you to connect the printer directly to an iPhone iPad or iPod touch witho...

Page 22: ... the printer and the smart device that you want to connect to once Unless you disable Wi Fi Direct or restore the network settings to their defaults you do not need to make these settings again 1 Select Wi Fi Setup on the home screen To select an item use the u d l r buttons and then press the OK button 2 Select Wi Fi Direct 3 Check the message and then press the OK button to proceed 4 Check the m...

Page 23: ...the Camera app for iOS 11 or later You cannot connect to the printer using the Camera app for iOS 10 or earlier Also you cannot connect using an app for scanning QR codes If you cannot connect press the l button See Related Information below for details on connecting 8 Tap the notification displayed on the screen of the iPhone iPad or iPod touch 9 Tap Join Network Settings Connecting to a Smart De...

Page 24: ...ter that you want to connect to See the information displayed on the printer s control panel to select the printer 14 On the printer s control panel press the OK button For smart devices that have been connected to the printer before select the network name SSID on the smart device s Wi Fi screen to connect them again Network Settings Connecting to a Smart Device Connecting to an iPhone iPad or iP...

Page 25: ...Install Epson iPrint on the smart device in advance Note You only need to make these settings for the printer and the smart device that you want to connect to once Unless you disable Wi Fi Direct or restore the network settings to their defaults you do not need to make these settings again 1 Select Wi Fi Setup on the home screen To select an item use the u d l r buttons and then press the OK butto...

Page 26: ...evice If printers are not displayed connect by selecting Other OS Devices See Related Information below for connecting 9 When the device connection approval screen is displayed select Approve 10 On the printer s control panel press the OK button For smart devices that have been connected to the printer before select the network name SSID on the smart device s Wi Fi screen to connect them again Net...

Page 27: ...onnect to once Unless you disable Wi Fi Direct or restore the network settings to their defaults you do not need to make these settings again 1 Select Wi Fi Setup on the home screen To select an item use the u d l r buttons and then press the OK button 2 Select Wi Fi Direct 3 Check the message and then press the OK button to proceed 4 Check the message and then press the OK button to proceed 5 Sel...

Page 28: ...n on the printer s control panel and then enter the password The screenshot is an example on iPhone 7 On the printer s control panel press the OK button Network Settings Connecting to a Smart Device Connecting to Devices other than iOS and Android using Wi 28 ...

Page 29: ...See the information displayed on the printer s control panel to select the printer 11 On the printer s control panel press the OK button For smart devices that have been connected to the printer before select the network name SSID on the smart device s Wi Fi screen to connect them again Network Settings Connecting to a Smart Device Connecting to Devices other than iOS and Android using Wi 29 ...

Page 30: ...Push Button Setup on page 31 Making Wi Fi Settings by PIN Code Setup WPS on page 32 Making Wi Fi Settings by Entering the SSID and Password You can set up a Wi Fi network by entering the information necessary to connect to a wireless router from the printer s control panel To set up using this method you need the SSID and password for a wireless router Note If you are using an wireless router with...

Page 31: ...t find any information see the documentation provided with the wireless router 7 When you have setup finished and then press the button Note If you fail to connect load paper and then press the button to print a network connection report Related Information Entering Characters on page 17 Checking the Network Connection Status on page 33 When You Cannot Make Network Settings on page 184 Making Wi F...

Page 32: ... 184 Making Wi Fi Settings by PIN Code Setup WPS You can automatically connect to an wireless router by using a PIN code You can use this method to set up if an wireless router is capable of WPS Wi Fi Protected Setup Use a computer to enter a PIN code into the wireless router 1 Select Wi Fi Setup on the home screen To select an item use the u d l r buttons and then press the OK button 2 Select Wi ...

Page 33: ... in the following way Network Icon You can check the network connection status and strength of the radio wave using the network icon on the printer s home screen Related Information Guide to the Home Screen on page 16 Printing a Network Connection Report You can print a network connection report to check the status between the printer and the wireless router 1 Load papers 2 Select Settings on the ...

Page 34: ...ort on page 34 Messages and Solutions on the Network Connection Report Check the messages and error codes on the network connection report and then follow the solutions a Error code b Messages on the Network Environment Related Information E 1 on page 35 E 2 E 3 E 7 on page 35 E 5 on page 36 E 6 on page 36 E 8 on page 36 E 9 on page 37 Network Settings Checking the Network Connection Status Printi...

Page 35: ...your wireless router does not support WPS Makes sure your SSID uses only ASCII characters alphanumeric characters and symbols The printer cannot display an SSID that contains non ASCII characters Makes sure you know your SSID and password before connecting to the wireless router If you are using a wireless router with its default settings the SSID and password are located on a label on the wireles...

Page 36: ...reless router is using shared authentication with WEP security make sure the authentication key and index are correct If the number of connectable devices on the wireless router is less than the number of network devices that you want to connect make settings on the wireless router to increase the number of connectable devices See the documentation provided with the wireless router to make setting...

Page 37: ...subnet mask and default gateway from the Network Status part on the network connection report If DHCP is enabled change the printer s Obtain IP Address setting to Auto If you want to set the IP address manually check the printer s IP address from the Network Status part on the network connection report and then select Manual on the network settings screen Set the subnet mask to 255 255 255 0 If st...

Page 38: ...inter Related Information Printing a Network Status Sheet on page 39 Connecting to a Computer on page 20 E 13 Solutions Check the following Network devices such as a wireless router hub and router are turned on The TCP IP Setup for network devices has not been set up manually If the printer s TCP IP Setup is set automatically while the TCP IP Setup for other network devices is performed manually t...

Page 39: ...r network first You can confirm the number of wireless devices which can be connected simultaneously and the number of connected devices by checking the network status sheet or the printer s control panel The same SSID as Wi Fi Direct exists in the environment Change the Wi Fi Direct SSID if you cannot connect a smart device to the printer On the printer s control panel go to Wi Fi Direct Setup sc...

Page 40: ...ith Windows computers with disc drives Insert the software disc into the computer and then follow the on screen instructions Selecting Change the Connection Methods Follow the on screen instructions until the following screen is displayed Select Set up Printer connection again for new network router or changing USB to network etc on the Install Software screen and then click Next Changing the Wi F...

Page 41: ...the printer to your arbitrary value You can set the password in ASCII characters that is displayed on the software keyboard on the control panel When changing the password all connected devices are disconnected Use the new password if you want to re connect the device Disable Wi Fi Direct Disable Wi Fi Direct simple AP settings of the printer When disabling it all devices connected to the printer ...

Page 42: ...ou want to disconnect a specific device disconnect from the device instead of the printer Use one of the following methods to disconnect the Wi Fi Direct Simple AP connection from the device Disconnect the Wi Fi connection to the printer s network name SSID Connect to another network name SSID 1 Select Wi Fi Setup on the home screen To select an item use the u d l r buttons and then press the OK b...

Page 43: ...select an item use the u d l r buttons and then press the OK button 2 Select Restore Default Settings Network Settings 3 Check the message and then press the OK button Network Settings Restoring the Network Settings from the Control Panel 43 ...

Page 44: ...n the edge guide Paper suitable for printing documents and photos Media Name Size Loading Capacity Sheets Epson Matte Paper Heavyweight A4 20 Epson Photo Quality Ink Jet Paper A4 80 Paper suitable for printing photos Media Name Size Loading Capacity Sheets Epson Ultra Glossy Photo Paper A4 13 18 cm 5 7 in 10 15 cm 4 6 in 20 Epson Premium Glossy Photo Paper A4 13 18 cm 5 7 in 10 15 cm 4 6 in 20 Eps...

Page 45: ...e sender s name or corporation name are pre printed in the header There must be a margin of 3 mm or more at the top of the paper 2 sided printing and borderless printing are not available for letterhead paper Envelopes Media Name Size Loading Capacity Envelopes Envelope Envelope 10 Envelope DL Envelope C6 10 Related Information Paper for Borderless Printing on page 45 Paper for 2 Sided Printing on...

Page 46: ...r Fan and align the edges of the paper before loading Do not fan or curl photo paper Doing so may damage the printable side If the paper is curled flatten it or curl it slightly in the opposite direction before loading Printing on curled paper may cause paper jams and smears on the printout Do not use paper that is wavy torn cut folded damp too thick too thin or paper that has stickers stuck to it...

Page 47: ... with the printable side facing up cImportant Do not load more than the maximum number of sheets specified for the paper For plain paper do not load above the line just under the d symbol inside the edge guide Load paper short edge first However when you have set the long edge as the width of the user defined size load paper long edge first Preparing the Printer Loading Papers Loading Paper in the...

Page 48: ...e the u d l r buttons and then press the OK button Note You can also display the paper size and paper type settings screen by selecting Settings Printer Setup Paper Source Settings Paper Setting For letterhead paper select Letterhead as the paper type For letterhead paper if you print on paper that is smaller than the setting in the printer driver the printer may print beyond the edges of the pape...

Page 49: ...ge first at the center with the flap facing down and slide the edge guides to the edges of the envelopes Fan and align the edges of the envelopes before loading When the stacked envelopes are puffed up with air press them down to flatten them before loading Do not use envelopes that are curled or folded Using these envelopes causes paper jams and smears on the printout Do not use envelopes with ad...

Page 50: ...pson Bright White Ink Jet Paper Plain paper Plain paper Epson Ultra Glossy Photo Paper Ultra Glossy Epson Ultra Glossy Epson Premium Glossy Photo Paper Prem Glossy Epson Premium Glossy Epson Premium Semigloss Photo Paper Prem Semigloss Epson Premium Semigloss Epson Photo Paper Glossy Glossy Photo Paper Glossy Epson Matte Paper Heavyweight Matte Epson Matte Epson Photo Quality Ink Jet Paper Photo Q...

Page 51: ...iginal face down and slide it to the corner mark Note A range of 1 5 mm from the corner of the scanner glass is not scanned 4 Close the cover gently cImportant Do not apply too much force to the scanner glass or the document cover Otherwise they may be damaged 5 Remove the originals after scanning Note If you leave the originals on the scanner glass for a long time they may stick to the surface of...

Page 52: ...How to Place Various Originals Placing Originals for 2 Up Layout Placing a Double Page Spread for 2 Up Layout Preparing the Printer Placing Originals Placing Originals on the Scanner Glass 52 ...

Page 53: ...st 20 mm apart from each other The photos should be larger than 15 15 mm Note Enable the Thumbnail check box at the top of the preview window Managing Contacts Registering a contacts list allows you to easily enter destinations You can register up to 100 entries and you can use the contacts list when you enter a fax number Registering or Editing Contacts 1 Select Settings on the home screen To sel...

Page 54: ...tering or Editing Grouped Contacts Adding contacts to a group allows you to send a fax to multiple destinations at the same time 1 Select Settings on the home screen To select an item use the u d l r buttons and then press the OK button 2 Select Contacts Manager 3 Do one of the following To register a new group of contacts select Add Group and then select the registry number To edit a group of con...

Page 55: ... characters or less in Unicode UTF 8 If you do not specify this leave it blank Index Word Enter words to search in 30 characters or less in Unicode UTF 8 If you do not specify this leave it blank Type This item is fixed as Fax You cannot change this setting Fax Number Enter between 1 and 64 characters using 0 9 and space Fax Speed Select a communication speed for a destination Registering Destinat...

Page 56: ... When is displayed the ink cartridge is expended You can replace ink cartridges from this screen Maintenance Box Service Life Displays the approximate service life of the maintenance box When is displayed the maintenance box is nearly full When is displayed the maintenance box is full Menu Options for Maintenance Select the menus on the control panel as described below Settings Maintenance Nozzle ...

Page 57: ...e menus on the control panel as described below Settings Printer Setup Paper Source Settings Paper Setting Select the paper size and paper type you loaded in the paper source A4 Letter Auto Switching Select On to feed paper from the paper source set as A4 size when there is no paper source set as Letter or feed from the paper source set as Letter size when there is no paper source set as A4 Error ...

Page 58: ...ending on the location of purchase Power Off If Inactive Select this setting to turn the printer off automatically if it is not used for a specified period of time Any increase will affect the product s energy efficiency Please consider the environment before making any change Power Off If Disconnected Select this setting to turn the printer off after 30 minutes when all ports including the LINE p...

Page 59: ...a computer to access the printer when connected by USB When Disable is selected printing and scanning that is not sent over a network connection is restricted Related Information Saving Power Control Panel on page 63 Entering Characters on page 17 Menu Options for Network Settings Select the menus on the control panel as described below Settings Network Settings Print Status Sheet Prints a network...

Page 60: ...Select whether to suspend or resume Epson Connect services Email Address Check the printer s email address that is registered to the Epson Connect services Status Check whether or not the printer is registered and connected to the Epson Connect services Related Information Printing Using a Network Service on page 172 Menu Options for Google Cloud Print Services Select the menus on the control pane...

Page 61: ...e entry or group registered in contacts Print Contacts Print the entry information and group information for the contacts in the list Menu Options for Fax Settings Select the menu on the control panel as described below Settings Fax Settings See Related Information below Related Information Menu Options for Fax Settings on page 73 Menu Options for Print Status Sheet Select the menus on the control...

Page 62: ...ch Select Approve to provide product usage information such as the number of prints to Seiko Epson Corporation Menu Options for Restore Default Settings Select the menus on the control panel as described below Settings Restore Default Settings Resets the following menus to their defaults Network Settings Copy Settings Scan Settings Fax Settings Clear All Data and Settings Menu Options for Firmware...

Page 63: ...location of purchase the printer may have a feature that turns it off automatically if it is not connected to the network for 30 minutes Saving Power Control Panel 1 Select Settings on the home screen To select an item use the u d l r buttons and then press the OK button 2 Select Printer Setup 3 Do one of the following Note Your product may have the Power Off Settings or Power Off Timer feature de...

Page 64: ... Fax Features on page 69 Menu Options for Fax Settings on page 73 Network Settings on page 19 Managing Contacts on page 53 User Default Settings Menu on page 77 Report Settings Menu on page 76 Connecting the Printer to a Phone Line Compatible Telephone Lines You can use the printer over standard analogue telephone lines PSTN Public Switched Telephone Network and PBX Private Branch Exchange telepho...

Page 65: ... the cap if you are not connecting your telephone In areas where lightning strikes occur frequently we recommend that you use a surge protector Connecting to a Standard Phone Line PSTN or PBX Connect a phone cable from the telephone wall jack or PBX port to the LINE port on the back of the printer Connecting to DSL or ISDN Connect a phone cable from the DSL modem or the ISDN terminal adapter to th...

Page 66: ... to Answer setting is set higher than the number of rings your answering machine is set to answer a call 1 Remove the cap from the EXT port on the back of the printer 2 Connect the phone device and the EXT port with a phone cable Note When sharing a single phone line make sure you connect the phone device to the EXT port of the printer If you split the line to connect the phone device and the prin...

Page 67: ...make the printer ready to send and receive faxes The Wizard is displayed automatically when the printer is turned on for the first time You can also display the wizard manually from the printer s control panel You need to run the wizard again in case the wizard is skipped when the printer is first turned on or when the connection environment has changed The items below are what you can set through...

Page 68: ...tive ring services offered by many telephone companies the service name differs by company allows you to have several phone numbers on one phone line Each number is assigned a different ring pattern You can use one number for voice calls and another for fax calls Select the ring pattern assigned to fax calls in DRD Depending on the region On and Off are displayed as the DRD options Select On to us...

Page 69: ...Connected Phone Remote Receive on page 71 Basic Settings Menu on page 74 Making Settings Individually for Printer s Fax Features You can configure the printer s fax features individually using the printer s control panel The settings made using Fax Setting Wizard can also be changed For more details see the descriptions of the Fax Settings Menu Related Information Menu Options for Fax Settings on ...

Page 70: ...l Phone Device A printer with an external phone device works as follows If your phone device is the answering machine and when it answers within the number of rings set in Rings to Answer If the ringing is for a fax The printer automatically switches to receive faxes If the ringing is for a voice call The answering machine can receive voice calls and record voice messages When you pick up the hand...

Page 71: ...ls that came with the answering machine for its settings The printer s Rings to Answer setting may not be displayed depending on the region Related Information Usage of Auto Mode on page 70 Basic Settings Menu on page 74 Making Settings to Receive Faxes Operating Only a Connected Phone Remote Receive You can start receiving incoming faxes by only picking up the handset and operating the phone with...

Page 72: ... using the Rejection Number List select Edit Blocked Number list and then edit the list Related Information Basic Settings Menu on page 74 Making Settings to Send and Receive Faxes on a Computer To send and receive faxes on a computer FAX Utility must be installed on the computer connected by network or USB cable Making Save to Computer Setting to Receive Faxes You can receive faxes on a computer ...

Page 73: ...he FAX Utility However if there are any faxes that have been unsaved to the computer the feature does not work 1 Select Settings on the home screen on the printer s control panel To select an item use the u d l r buttons and then press the OK button 2 Select Fax Settings Receive Settings 3 SelectSave to Computer No Related Information Receive Settings Menu on page 75 Menu Options for Fax Settings ...

Page 74: ...ct the type of phone system to which you have connected the printer When set to Pulse you can temporarily switch the dialing mode from pulse to tone by pressing T is entered while entering numbers on the fax top screen This setting may not be displayed depending on your region or country Line Type Select the line type to which you have connected the printer When using the printer in an environment...

Page 75: ...t in the contacts set whether to reject receiving the faxes Edit Blocked Number list You can register up to 30 fax numbers to reject the faxes and calls Enter up to 20 characters using 0 9 or space Related Information Making the Printer Ready to Send and Receive Faxes Using Fax Setting Wizard on page 67 Setting Receive Mode on page 69 Making Settings to Receive Faxes Operating Only a Connected Pho...

Page 76: ...t to the top the printed documents are stacked in the correct page order When the printer is running low on memory this feature may not be available Print Suspend Time During the time period you specified from Stop through Restart you specified the printer saves documents received in the printer s memory without printing them This feature can be used for noise prevention at night or to prevent con...

Page 77: ...ases the backups when sending or receiving a document completes successfully and the backups become unnecessary Selecting Off to prepare for an unexpected power off due to an electricity failure or an incorrect operation temporarily stores backup copies of sent and received documents in its memory Clear Backup Data Erases all backup copies temporarily stored in the printer s memory Run this before...

Page 78: ...d select Control Panel Printers in Hardware and Sound Right click on your printer and select Printing preferences Windows XP Windows Server 2003 R2 Windows Server 2003 Click the start button and select Control Panel Printers and Other Hardware Printers and Faxes Right click on your printer and select Printing preferences Accessing the printer driver from the printer icon on the task bar The printe...

Page 79: ...icking an item displays Help When you select Print Preview you can see a preview of your document before printing 6 Click OK to close the printer driver window 7 Click Print Note When you select Print Preview a preview window is displayed To change the settings click Cancel and then repeat the procedure from step 2 Related Information Available Paper and Capacities on page 44 Loading Paper in the ...

Page 80: ...vailable when EPSON Status Monitor 3 is enabled However it may not be available when the printer is accessed over a network or is used as a shared printer Note To enable EPSON Status Monitor 3 click Extended Settings on the Maintenance tab and then select Enable EPSON Status Monitor 3 1 On the printer driver s Main tab select an option from 2 Sided Printing 2 Click Settings make the appropriate se...

Page 81: ... page 94 Printing Several Pages on One Sheet You can print two or four pages of data on a single sheet of paper Print Settings On the printer driver s Main tab select 2 Up or 4 Up as the Multi Page setting Note This feature is not available for borderless printing Related Information Printing Basics on page 78 Main Tab on page 94 Printing Printing from the Printer Driver on Windows Printing Severa...

Page 82: ...size of a document by a specific percentage or to fit the paper size you loaded in the printer Print Settings On the printer driver s More Options tab select the document size from the Document Size setting Select the paper size you want to print on from the Output Paper setting Select Reduce Enlarge Document and then select Fit to Page or Zoom to When you select Zoom to enter a percentage Select ...

Page 83: ...taping them together Note This feature is not available for borderless printing Print Settings On the printer driver s Main tab select 2x1 Poster 2x2 Poster 3x3 Poster or 4x4 Poster as the Multi Page setting If you click Settings you can select the panels that you do not want to print You can also select the cutting guide options Related Information Printing Basics on page 78 Main Tab on page 94 P...

Page 84: ...nd Overlapping Alignment Marks is selected in Print Cutting Guides 1 Prepare Sheet 1 and Sheet 2 Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks Printing Printing from the Printer Driver on Windows Printing One Image on Multiple Sheets for Enlargement Cre 84 ...

Page 85: ...pe the two sheets together from the back 3 Cut the taped sheets in two along the vertical red line through the alignment markers this time the line to the left of the cross marks Printing Printing from the Printer Driver on Windows Printing One Image on Multiple Sheets for Enlargement Cre 85 ...

Page 86: ...eet 3 and Sheet 4 together 6 Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks Printing Printing from the Printer Driver on Windows Printing One Image on Multiple Sheets for Enlargement Cre 86 ...

Page 87: ... Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks and then temporarily tape them together from the back Printing Printing from the Printer Driver on Windows Printing One Image on Multiple Sheets for Enlargement Cre 87 ...

Page 88: ...rizontal red line through the alignment markers this time the line above the cross marks 9 Tape the sheets together from the back Printing Printing from the Printer Driver on Windows Printing One Image on Multiple Sheets for Enlargement Cre 88 ...

Page 89: ...uch as a user name and printing date in headers or footers Print Settings On the printer driver s More Options tab click Watermark Features and then select Header Footer Click Settings and then select the items you want to print Printing Printing from the Printer Driver on Windows Printing with a Header and Footer 89 ...

Page 90: ...ilable under the following conditions Paper Plain paper Copy paper Borderless Not selected Quality Standard Automatic 2 sided printing Not selected Color Correction Automatic Note You can also add your own anti copy pattern Print Settings On the printer driver s More Options tab click Watermark Features and then select Anti Copy Pattern Click Settings to change details such as the size or density ...

Page 91: ... Arranger Lite window before adding all the print data to the Print Project the print job you are currently working on is canceled Click Save from the File menu to save the current job The extension of the saved files is ecl To open a Print Project click Job Arranger Lite on the printer driver s Maintenance tab to open the Job Arranger Lite window Next select Open from the File menu to select the ...

Page 92: ... More Options tab select Custom as the Color Correction setting Click Advanced to open the Color Correction window and then select the method of color correction Note Automatic is selected as default on the More Options tab With this setting the colors are automatically adjusted to match the paper type and print quality settings PhotoEnhance on the Color Correction window adjusts the color by anal...

Page 93: ...can Only enable this feature if the bar code you printed cannot be scanned You can use this feature under the following conditions Paper Plain paper Copy paper Letterhead or Envelope Quality Standard The print quality may be changed when printing The print speed may become slower and print density may become higher Note Deblurring may not always be possible depending on the circumstances Print Set...

Page 94: ...tabs Reset Defaults Return all settings to their factory default values The settings on the More Options tab are also reset to their defaults Ink Levels Displays the approximate ink levels Paper Source Select the paper source from which the paper is fed Select Auto Select to automatically select the paper source selected in the print settings on the printer s control panel If the printer has only ...

Page 95: ...ve Presets You can add or remove your own presets for frequently used print settings Select the preset you want to use from the list Show Settings Displays a list of items currently set on the Main and More Options tabs Reset Defaults Return all settings to their factory default values The settings on the Main tab are also reset to their defaults Document Size Select the size of your document Outp...

Page 96: ...ws you to make settings for items on the EPSON Status Monitor 3 window Extended Settings Allows you to make a variety of settings Right click each item to view the Help for more details Print Queue Displays the jobs waiting to be printed You can check pause or resume print jobs Language Changes the language to be used on the printer driver window To apply the settings close the printer driver and ...

Page 97: ...rences from the Apple menu Printers Scanners or Print Scan Print Fax remove the printer and then add the printer again macOS Mojave 10 14 cannot access Print Settings in applications made by Apple such as TextEdit 5 Change the settings as necessary See the menu options for the printer driver for details 6 Click Print Related Information Available Paper and Capacities on page 44 Loading Paper in th...

Page 98: ...ed Printing Settings from the pop up menu Select the method of 2 sided printing and then make the Document Type settings Note Printing speed may be reduced depending on the document type When printing photos with dense data select Text Graphics or Text Photos in the Document Type setting If the printouts are smeared or ink bleeds through to the other side of the paper adjust the Print Density and ...

Page 99: ...rinting Basics on page 96 Menu Options for Layout on page 101 Printing and Stacking in Page Order Reverse Order Printing You can print from the last page so that the documents are stacked in page order Print Settings Select Paper Handling from the pop up menu Select Reverse as the Page Order setting Related Information Printing Basics on page 96 Printing Printing from the Printer Driver on Mac OS ...

Page 100: ...e menu of the application Click Page Setup and then select your printer in Format For Select the size of the data to be printed from Paper Size enter a percentage in Scale and then click OK Select Page Setup from the File menu of the application Select your printer in Format For Select the size of the data to be printed from Paper Size enter a percentage in Scale and then click OK Select Print fro...

Page 101: ...the computer However you cannot cancel a print job from the computer once it has been completely sent to the printer In this case cancel the print job by using the printer s control panel Canceling Click the printer icon in the Dock Select the job you want to cancel and then do one of the following OS X Mountain Lion or later Click next to the progress meter Mac OS X v10 6 8 to v10 7 x Click Delet...

Page 102: ...e Select the paper size to print on Scale down only Select when reducing the size of the document Menu Options for Cover Page Print Cover Page Select whether or not to print a cover page When you want to add a back cover select After document Cover Page Type Select the contents of the cover page Menu Options for Print Settings Paper Source Select the paper source from which the paper is fed If the...

Page 103: ...lick Options Supplies Options or Driver Operation Settings of the Mac OS Printer Driver Skip Blank Page Avoids printing blank pages Quiet Mode Prints quietly However the print speed may be slower Permit temporary black printing Prints only with black ink temporarily High Speed Printing Prints when the print head moves in both directions The print speed is faster but the quality may decline Output ...

Page 104: ...ervice If you start Epson iPrint when the printer is not connected to the network a message is displayed instructing you to connect to the printer Follow the instructions to complete the connection See the URL below for the operating conditions http epson sn Related Information Printing Using a Network Service on page 172 Installing Epson iPrint You can install Epson iPrint on your smart device fr...

Page 105: ... and paper type G Displays the paper size When this is displayed as a button tap it to display the paper settings currently set on the printer H Displays photos and documents you selected I Starts printing Note To print from the document menu using iPhone iPad and iPod touch running iOS start Epson iPrint after transferring the document you want to print using the file sharing function in iTunes U...

Page 106: ...d on page 47 Connecting to a Smart Device on page 21 Using AirPrint AirPrint enables instant wireless printing from iPhone iPad iPod touch and Mac without the need to install drivers or download software Note If you disabled paper configuration messages on your product control panel you cannot use AirPrint See the link below to enable the messages if necessary 1 Load paper in your product 2 Set up...

Page 107: ... See the link below http epson sn 4 Connect your Android device to the same wireless network that your printer is using 5 Print from your device to your printer Note For more details access the Mopria Web site at https mopria org Related Information Loading Paper in the Rear Paper Feed on page 47 Canceling the Ongoing Job Press the y button on the printer s control panel to cancel the print job in...

Page 108: ...settings To change the settings press the d button select the setting items and change settings When you have finished press the OK button Note If you want to copy by reducing or enlarging the size of a document by a specific percentage select any item other than Auto Fit as the Reduce Enlarge setting Specify a percentage in Custom Size 7 Press the x button Related Information Loading Papers on pa...

Page 109: ...iple Originals onto One Sheet 1 Select Copy on the home screen To select an item use the u d l r buttons and then press the OK button 2 Press the OK button to display the print settings and then press the d button 3 Select 2 up as the Multi Page setting and then press the OK button 4 Select the order of the layout for the Layout Order setting and then press the OK button 5 Select the orientation o...

Page 110: ...the paper you loaded in the printer Reduce Enlarge Enlarges or reduces the originals Actual Size Copies at 100 magnification Auto Fit Detects the scan area and automatically enlarges or reduces the original to fit to the paper size you selected When there are white margins around the original the white margins from the corner mark of the scanner glass are detected as the scan area but the margins ...

Page 111: ...rintouts may be faint Best provides higher quality printing but the printing speed may be slower For users in Western Europe the draft mode is not available ID Card Copy Scans both sides of an ID card and copies onto one side of A4 size paper Borderless Copy Copies without margins around the edges The image is enlarged a little to remove margins from the edges of the paper Select how much to enlar...

Page 112: ...indows Vista you need to make WSD settings on your computer before scanning Related Information Scanning to a Computer on page 112 Scanning Using WSD on page 116 Scanning to a Computer Note Before scanning install Epson Scan 2 and Epson Event Manager on your computer 1 Place the originals 2 Select Scan on the home screen To select an item use the u d l r buttons and then press the OK button 3 Sele...

Page 113: ...connected to a network you can select the computer to which you want to save the scanned image You can display up to 20 computers on the printer s control panel If you set Network Scan Name Alphanumeric on Epson Event Manager it is displayed on the control panel 5 Press the x button Related Information Placing Originals on page 50 Making Custom Settings in Epson Event Manager You can set the scan ...

Page 114: ...3 Click Make Job Settings Scanning Scanning Using the Control Panel Scanning to a Computer 114 ...

Page 115: ...n or the color for saving the scanned image Target Folder Select the save folder for the scanned image Filename Prefix Start Number Change the settings for the file name you want to save File Format Select the save format Launch Action Select the action when scanning Test Settings Starts test scanning using current settings 5 Click OK to return to the main screen Scanning Scanning Using the Contro...

Page 116: ...for computers running Windows 10 Windows 8 1 Windows 8 Windows 7 Windows Vista If you are using Windows 7 Windows Vista you need to setup your computer in advance using this feature 1 Place the originals 2 Select Scan on the home screen To select an item use the u d l r buttons and then press the OK button Scanning Scanning Using the Control Panel Scanning Using WSD 116 ...

Page 117: ...lly The following is necessary to set up a WSD port The printer and the computer are connected to the network The printer driver is installed on the computer 1 Turn the printer on 2 Click start and then click Network on the computer 3 Right click the printer and then click Install Click Continue when the User Account Control screen is displayed Click Uninstall and start again if the Uninstall scre...

Page 118: ...es and Printers screen Windows 7 Click start Control Panel Hardware and Sound or Hardware Devices and Printers Windows Vista Click start Control Panel Hardware and Sound Printers 7 Check that an icon with the printer s name on the network is displayed Select the printer name when using with WSD Scanning from a Computer Scanning Using Epson Scan 2 You can scan by using the scanner driver Epson Scan...

Page 119: ...et orientation of the original you placed Depending on the size of the original this item may be set automatically and cannot be changed Image Type Select the color for saving the scanned image Resolution Select the resolution Note The Document Source setting is fixed as Scanner Glass You cannot change this setting If you set Add or edit pages after scanning you can scan additional originals after...

Page 120: ...image and then save it in grayscale or black and white Brightness You can adjust the brightness for the scanned image Contrast You can adjust the contrast for the scanned image Gamma You can adjust the gamma brightness of the intermediate range for the scanned image Threshold You can adjust the border for monochrome binary black and white Unsharp Mask You can enhance and sharpen the outlines of th...

Page 121: ...ame by selecting Settings from the list Folder Select the save folder for the scanned image from the list You can select another folder or create a new folder by selecting Select from the list 7 Click Scan Related Information Placing Originals on page 50 Scanning Photos or Pictures Photo Mode Using Photo Mode in Epson Scan 2 you can scan originals with wide variety of image adjustment features tha...

Page 122: ...ke the following settings on the Main Settings tab Image Type Select the color for saving the scanned image Resolution Select the resolution Note The Document Source setting is fixed as Scanner Glass and the Document Type setting is fixed as Reflective Reflective means originals which are not transparent for example ordinary papers or photos You cannot change these settings Scanning Scanning from ...

Page 123: ... as thumbnails Note To preview the entire scanned area clear the Thumbnail check box at the top of the preview widow 6 Confirm the preview and make image adjustment settings on the Advanced Settings tab if necessary Scanning Scanning from a Computer Scanning Using Epson Scan 2 123 ...

Page 124: ...ing printed papers such as a magazine Dust Removal You can remove dust on the scanned image Note The items may not be available depending on other settings you made Depending on the original the scanned image may not be adjusted correctly When multiple thumbnails are created you can adjust the image quality for each thumbnail Depending on the adjustment items you can adjust the quality of scanned ...

Page 125: ... scanned data on a smart device or to Cloud services send it by email or print it If you start Epson iPrint when the printer is not connected to the network a message is displayed instructing you to connect to the printer Follow the instructions to complete the connection See the URL below for the operating conditions http epson sn Installing Epson iPrint You can install Epson iPrint on your smart...

Page 126: ...t it again from the next time D Displays the scanning screen E The scanning screen displayed when the scan menu is selected F Displays the screen where you can make scan settings such as resolution G Displays scanned images H Starts scanning I Displays the screen where you can save scanned data to a smart device or Cloud services J Displays the screen where you can send scanned data by email K Dis...

Page 127: ...page 64 Sending Faxes Using the Printer Sending Faxes Using the Control Panel Related Information Sending Faxes Automatically Using the Control Panel on page 127 Sending Faxes Automatically Using the Control Panel You can send faxes by entering fax numbers for recipients on the control panel 1 Place the originals You can send up to 100 pages in one transmission however depending on the remaining a...

Page 128: ...to has not been registered in Contacts register it from Contacts Manager Fax Menu Contacts Manager To select from sent fax history Press the d button and then select a recipient Note To delete recipients you have entered press the r button on the Fax screen select the recipient and then press the OK button Press the button to finish and return to the Fax screen 4 Press the OK button and then selec...

Page 129: ...ch as the resolution and the sending method if necessary 5 When you hear a fax tone press the x button and then hang up the handset Note When a number is dialed using the connected telephone it takes longer to send a fax because the printer performs scanning and sending simultaneously While sending the fax you cannot use the other features 6 When sending is complete remove the originals Related In...

Page 130: ... Placing Originals on page 50 Sending Faxes Automatically Using the Control Panel on page 127 Fax Send Settings on page 134 Sending Faxes in Monochrome at a Specified Time of the Day Send Fax Later You can set to send a fax at a specified time Only monochrome faxes can be sent when the time to send is specified 1 Place the originals 2 Select Fax on the home screen To select an item use the u d l r...

Page 131: ...receiving faxes Receiving an incoming fax Receiving a fax by making a call Polling Receive Received faxes are printed in the printer s initial settings To check the status of the fax settings you can print a Fax Settings List by selecting Fax Menu More Fax Report Fax Settings List See Related Information below to make settings Related Information Making Settings Individually for Printer s Fax Feat...

Page 132: ...n press the x button Next hang up the handset If the ringing is for a voice call You can answer the phone as normal When the ringing stops and the printer automatically switches to receive faxes If the ringing is for a fax The printer starts receiving faxes If the ringing is for a voice call You cannot answer the phone Ask the person to call you back Note Set the number of rings to answer for the ...

Page 133: ...nce feature that you need to follow to receive a document you cannot use this feature To receive a document from a fax information service that uses audio guidance just dial the fax number using the connected telephone and operate the phone and the printer following the audio guidance 1 Select Fax on the home screen To select an item use the u d l r buttons and then press the OK button 2 Press the...

Page 134: ...ger on page 136 Scan Settings Select the menus on the control panel as described below Fax Menu Scan Settings Resolution Select the resolution of the outgoing fax If you select a higher resolution the data size becomes larger and it takes time to send the fax Density Sets the density of the outgoing fax Press r to make the density darker and press l to make it lighter Original Size Glass Select th...

Page 135: ...ximately 7 mm lower than the top of the scanned image The header may overlap with the image however the fax received by the recipient will not be split into two documents Fax Header Select the header for the recipient To use this feature you should register multiple headers in advance Additional Header Info Select the information you want to add You can select one from Your Phone Number and Destin...

Page 136: ...r You can send faxes from the computer by using the FAX Utility and PC FAX driver Note Check if the FAX Utility and the printer s PC FAX driver has been installed before using this feature Application for Configuring Fax Operations and Sending Faxes FAX Utility on page 166 Application for Sending Faxes PC FAX Driver on page 166 If the FAX Utility is not installed install the FAX Utility using the ...

Page 137: ... want to send other documents in the same fax transmission select Add documents to send checkbox The screen for adding documents is displayed when you click Next in step 9 7 Select Attach a cover sheet checkbox if necessary 8 Specify a recipient Selecting a recipient name fax number and so on from PC FAX Phone Book If the recipient is saved in the phone book do the steps below A Click the PC FAX P...

Page 138: ...ings you have selected for the first document are applied to other documents When you have selected Attach a cover sheet checkbox specify the content of the cover sheet in the Cover Sheet Settings window A Select a cover sheet from samples in the Cover Sheet list Note that there is no function to create an original cover sheet or to add an original cover sheet to the list B Enter the Subject and M...

Page 139: ...ve created Note The following explanation uses Text Edit a standard Mac OS application as an example 1 Create the document you want to send by fax in an application 2 Click Print from the File menu The application s Print window is displayed 3 Select your printer fax name in Name click d to display the detailed settings check the print settings and then click OK 4 Make settings for each item Speci...

Page 140: ... access code has been set to use hash instead of entering the exact prefix code enter hash For details see Line Type in Basic Settings from Related Information link below 7 Check the recipient settings and then click Fax Sending starts Make sure the name and fax number of the recipient are correct before transmitting Note If you click the printer icon in Dock the transmission status check screen i...

Page 141: ...ll a PDF viewer such as Adobe Reader in the computer Related Information Setting Receive Mode on page 69 Application for Updating Software and Firmware EPSON Software Updater on page 168 Installing the Latest Applications on page 169 Saving Incoming Faxes on a Computer You can make settings to save incoming faxes on a computer by using the FAX Utility Install the FAX Utility on the computer in adv...

Page 142: ...the printer s memory You need Adobe Reader to view the received faxes because they are saved as PDF files Using the Fax Icon on the Task Bar Windows You can check for new faxes and the operation status by using the fax icon displayed on the Windows taskbar 1 Check the icon Standing by Checking for new faxes Importing new faxes is complete 2 Right click the icon and then click View Receiving Fax Re...

Page 143: ...is available only on computers set to Save save faxes on this computer Open the received fax folder specified in Received Fax Output Settings Open the Fax Receive Monitor and click Check new faxes now Notification that new faxes have been received Select the Notify me of new faxes via a dock icon in the Fax Receive Monitor Preferences in the FAX Utility the fax receive monitor icon on the Dock jum...

Page 144: ...Fax Report 4 Select the report you want to print and then follow the on screen instructions Note You can change the report format From the home screen select Settings Fax Settings Report Settings and then change the Attach Fax image to report or Report Format settings Related Information More on page 135 Report Settings Menu on page 76 Faxing Using Other Faxing Features Printing Fax Report Manuall...

Page 145: ...el select Ink Level To check the remaining service life of the maintenance box select Maintenance Box Service Life Checking the Status of the Remaining Ink and the Maintenance Box Windows 1 Access the printer driver window 2 Click EPSON Status Monitor 3 on the Maintenance tab Note If EPSON Status Monitor 3 is disabled click Extended Settings on the Maintenance tab and then select Enable EPSON Stat...

Page 146: ...L 603 603XL 603 603XL XL indicates a large cartridge Note For users in Europe visit the following website for information on Epson s ink cartridge yields http www epson eu pageyield Epson recommends the use of genuine Epson ink cartridges Epson cannot guarantee the quality or reliability of non genuine ink The use of non genuine ink may cause damage that is not covered by Epson s warranties and un...

Page 147: ...packed to maintain its reliability If you leave a cartridge unpacked for a long time before using it normal printing may not be possible Handling precautions for replacing ink cartridges Be careful not to break the hooks on the side of the ink cartridge when you remove it from the package Do not shake cartridges after opening the package as they may leak You must remove the yellow tape from the ca...

Page 148: ...rinter However when reinserting a cartridge some ink may be consumed to guarantee printer performance For maximum ink efficiency only remove an ink cartridge when you are ready to replace it Ink cartridges with low ink status may not be used when reinserted To ensure you receive premium print quality and to help protect your print head a variable ink safety reserve remains in the cartridge when yo...

Page 149: ... replacing ink cartridges before they are expended Select Maintenance Ink Cartridge s Replacement on the home screen Select How to and then view the animations displayed on the control panel to learn how to replace the ink cartridges Related Information Ink Cartridge Codes on page 146 Ink Cartridge Handling Precautions on page 146 Maintenance Box Code Epson recommends the use of a genuine Epson ma...

Page 150: ...long period Ink inside the box will have solidified and no more ink can be absorbed Keep the maintenance box out of direct sunlight Do not store the maintenance box in high or freezing temperatures Replacing a Maintenance Box In some print cycles a very small amount of surplus ink may be collected in the maintenance box To prevent ink leakage from the maintenance box the printer is designed to sto...

Page 151: ...ill remains you can use the following settings to continue printing for a short time using only black ink Type of paper plain papers Envelope Color B W or Grayscale Borderless Not selected EPSON Status Monitor 3 Enabled When printing from the printer driver on Windows Because this feature is only available for approximately five days replace the expended ink cartridge as soon as possible Note If E...

Page 152: ...d 3 If you want to print in monochrome select Remind me later The ongoing job is canceled 4 Now you can copy originals on plain paper in monochrome Select the feature you want to use on the home screen Note Borderless copying is not available Temporarily Printing with Black Ink Windows Do one of the following When the following window is displayed select Print in Black Replacing Ink Cartridges and...

Page 153: ... tab 3 Select plain papers or Envelope as the Paper Type setting on the Main tab 4 Select Grayscale 5 Set the other items on the Main and More Options tabs as necessary and then click OK 6 Click Print 7 Click Print in Black in the window displayed Temporarily Printing with Black Ink Mac OS Note To use this feature through a network connect with Bonjour 1 Click the printer icon in the Dock Replacin...

Page 154: ...ze setting 8 Select plain papers or Envelope as the Media Type setting 9 Select Grayscale 10 Set the other items as necessary 11 Click Print Conserving Black Ink when the Black Ink Is Low for Windows Only When black ink is running low and there is enough color ink remaining you can use a mixture of color inks to create black You can continue printing while preparing a replacement black ink cartrid...

Page 155: ...nsumed Options Description Yes Select to use a mixture of color inks to create black This window is displayed the next time you print a similar job No Select to continue using the remaining black ink This window is displayed the next time you print a similar job Disable this feature Select to continue using the remaining black ink This window is not displayed until you replace the black ink cartri...

Page 156: ...clogged If the nozzles are clogged clean the print head cImportant Do not open the scanner unit or turn off the printer during head cleaning If the head cleaning is incomplete you may not be able to print Head cleaning consumes ink and should not be performed more than necessary When ink is low you may not be able to clean the print head If print quality has not improved after repeating nozzle che...

Page 157: ...e printed completely Related Information Loading Paper in the Rear Paper Feed on page 47 Checking and Cleaning the Print Head Windows 1 Load A4 size plain paper in the printer 2 Access the printer driver window 3 Click Nozzle Check on the Maintenance tab 4 Follow the on screen instructions Related Information Loading Paper in the Rear Paper Feed on page 47 Accessing the Printer Driver on page 78 C...

Page 158: ... to improve the printouts according to the status of the print results Vertical lines look misaligned or the printouts look blurry Select Vertical Alignment Horizontal banding occurs at regular intervals Select Horizontal Alignment 4 Follow the on screen instructions Related Information Loading Paper in the Rear Paper Feed on page 47 Cleaning the Paper Path for Ink Smears When the printouts are sm...

Page 159: ... 2 Use a soft dry clean cloth to clean the surface of the scanner glass cImportant If the glass surface is stained with grease or some other hard to remove material use a small amount of glass cleaner and a soft cloth to remove it Wipe off all remaining liquid Do not press the glass surface too hard Be careful not to scratch or damage the surface of the glass A damaged glass surface can decrease t...

Page 160: ...eaning liquid other than water with a few drops of detergent 1 Turn off the printer by pressing the P button 2 Open the scanner unit 3 Check if the translucent film is smeared Smears are easier to see if you use a light If there are smears such as finger marks or grease on the translucent film A go to the next step Maintaining the Printer Cleaning the Translucent Film 160 ...

Page 161: ...smeared part cImportant Wipe off the smear gently If you press the cotton swab too hard to the film the springs of the film may be dislocated and the printer may be damaged 5 Use a new dry cotton swab to wipe the film cImportant Do not leave any fibers on the film Note To prevent the smear from spreading frequently replace the cotton swab with a new one 6 Repeat steps 4 and 5 until the film is not...

Page 162: ...user name and the password If you forget them you will need to contact Epson service support Running Web Config on a Web Browser 1 Check the printer s IP address Select Settings Network Settings Connection Check from the control panel Press the x button or the OK button to print the network connection report Check the printer s IP address on the printed network connection report 2 Launch a Web bro...

Page 163: ...k the URL Since the printer uses a self signed certificate when accessing HTTPS a warning is displayed on the browser when you start Web Config this does not indicate a problem and can be safely ignored Running Web Config on Mac OS 1 Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer 2 Click Options Supplies Show Printer Webpage Sinc...

Page 164: ...the Latest Applications on page 169 Adding the Network Scanner Before using Epson Scan 2 you need to add the network scanner 1 Start the software and then click Add on the Scanner Settings screen Note If Add is grayed out click Enable Editing If the main screen of Epson Scan 2 is displayed it has already been connected to the scanner If you want to connect to another network select Scanner Setting...

Page 165: ...n select All Programs or Programs Epson Software Event Manager Starting on Mac OS Go Applications Epson Software Event Manager Related Information Installing the Latest Applications on page 169 Application for Scanning from a Computer Epson ScanSmart This application allows you to scan documents and photos easily and then save the scanned images in simple steps See the Epson ScanSmart help for det...

Page 166: ...int Scan Print Fax and then select the printer FAX Click Options Supplies Utility Open Printer Utility Related Information Receiving Faxes on a Computer on page 140 Installing the Latest Applications on page 169 Application for Sending Faxes PC FAX Driver PC FAX driver is an application that allows you to send a document created on a separate application as a fax directly from the computer PC FAX ...

Page 167: ...only Printing created QR codes Printing photos showing the shooting date and time Note Windows Server operating systems are not supported To use this application the printer driver for this printer must be installed Starting on Windows Windows 10 Click the start button and then select Epson Software Epson Photo Windows 8 1 Windows 8 Enter the application name in the search charm and then select th...

Page 168: ... 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Windows Vista Windows XP Click the start button and then select All Programs or Programs Epson Software EPSON Software Updater Note You can also start EPSON Software Updater by clicking the printer icon on the task bar on the desktop and then selecting Software Update Starting on Mac OS Select ...

Page 169: ...Installing the Latest Applications Note When reinstalling an application you need to uninstall it first 1 Make sure the printer and the computer are available for communication and the printer is connected to the Internet 2 Start EPSON Software Updater The screenshot is an example on Windows 3 For Windows select your printer and then click to check for the latest available applications 4 Select th...

Page 170: ...ons and Firmware You may be able to clear certain problems and improve or add functions by updating the applications and the firmware Make sure you use the latest version of the applications and firmware 1 Make sure that the printer and the computer are connected and the computer is connected to the internet 2 Start EPSON Software Updater and update the applications or the firmware cImportant Do n...

Page 171: ... Server 2003 R2 Windows Server 2003 Click Add or Remove Programs 5 Select the application you want to uninstall You cannot uninstall the printer driver if there is any print jobs Delete or wait to be printed the jobs before uninstalling 6 Uninstall the applications Windows 10 Windows 8 1 Windows 8 Windows 7 Windows Vista Windows Server 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server...

Page 172: ...r on page 168 Printing Using a Network Service By using Epson Connect service available on the Internet you can print from your smartphone tablet PC or laptop anytime and practically anywhere To use this service you need to register the user and the printer in Epson Connect The features available on the Internet are as follows Email Print When you send an email with attachments such as documents o...

Page 173: ...rtridge Epson recommends the use of genuine Epson ink cartridges W 14 A borderless printing ink pad is nearing the end of its service life Contact Epson or an authorised Epson service provider to replace the borderless printing ink pad It is not a user serviceable part The message will be displayed until the ink pad is replaced Press the x button to resume printing I 22 Set Wi Fi from the Push But...

Page 174: ...ires replacing and this can only be performed by an authorised Epson Service provider The Epson warranty does not cover the cost of this replacement Related Information Removing Jammed Paper on page 175 Contacting Epson Support on page 217 Installing the Latest Applications on page 169 Checking the Printer Status Windows 1 Access the printer driver window 2 Click EPSON Status Monitor 3 on the Main...

Page 175: ...lling the Latest Applications on page 169 Removing Jammed Paper Check the error displayed on the control panel and follow the instructions to remove the jammed paper including any torn pieces Next clear the error cImportant Remove the jammed paper carefully Removing the paper vigorously may cause damage to the printer Removing Jammed Paper from the Rear Paper Feed Remove the jammed paper Solving P...

Page 176: ...om Rear Cover 1 Remove the rear cover 2 Remove the jammed paper 3 Remove jammed paper from the rear cover 4 Insert the rear cover in the printer Solving Problems Removing Jammed Paper Removing Jammed Paper from Rear Cover 176 ...

Page 177: ...d is inside the printer If the printer starts operating it could cause an injury Be careful not to touch the protruding parts to avoid injury 1 Open the scanner unit with the document cover closed 2 Remove the jammed paper cImportant Do not touch the white flat cable or translucent film inside the printer Doing so may cause a malfunction Solving Problems Removing Jammed Paper Removing Jammed Paper...

Page 178: ...ns Do not load more than the maximum number of sheets specified for the paper For plain paper do not load above the line indicated by the triangle symbol on the edge guide Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the printer Do not place objects on the feeder guard Related Information Environmental Specifications on page 211 Paper Handli...

Page 179: ...r Occurs When a paper out error occurs although paper is loaded in the rear paper feed reload paper in the center of the rear paper feed Paper is Ejected During Printing When you load letterhead paper paper on which information such as the sender s name or corporation name are pre printed in the header select Letterhead as the paper type setting Power and Control Panel Problems Power Does Not Turn...

Page 180: ...d the computer If you are using a USB hub try to connect the printer directly to the computer If the USB cable cannot be recognized change the port or change the USB cable If the printer cannot print using a USB connection try the following Disconnect the USB cable from the computer Right click on the printer icon displayed on the computer and then select Remove Device Next connect the USB cable t...

Page 181: ... correct If you cannot access any website there is a problem on the computer Check the network connection of the computer Related Information Connecting to a Computer on page 20 Printing a Network Connection Report on page 33 Checking the Software and Data Make sure that a genuine Epson printer driver is installed If a genuine Epson printer driver is not installed the available functions are limit...

Page 182: ...ur printer name is displayed in the list a genuine Epson printer driver is installed on your computer Mac OS Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies and if the Options tab and Utility tab are displayed on the window a genuine Epson printer driver is installed on your computer Solving Problems Cannot Print ...

Page 183: ...f the printer is not selected as the default printer set it as the default printer If there are multiple icons in Control Panel View devices and printers Printers Printers and Faxes see the following to select the icon Example USB connection EPSON XXXX Series Network connection EPSON XXXX Series network If you install the printer driver multiple times copies of printer driver may be created If cop...

Page 184: ...network connection report If an error has occurred check the network connection report and then follow the printed solutions Related Information Printing a Network Connection Report on page 33 Messages and Solutions on the Network Connection Report on page 34 Cannot Connect from Devices Even Though Network Settings are No Problems If you cannot connect from the computer or smart device to the prin...

Page 185: ... cannot connect to the printer because the printer only supports communication over 2 4 GHz Connect the computer or smart device to the same SSID as the printer Most wireless routers have a privacy separator feature that blocks communication between connected devices If you cannot communicate between the printer and the computer or smart device even if they are connected to the same network disabl...

Page 186: ...work connection report network status sheet or on Web Config Related Information Printing a Network Connection Report on page 33 Printing a Network Status Sheet on page 39 Checking the SSID for the Computer Windows Click in the task tray on the desktop Check the name of the connected SSID from the list displayed Solving Problems When You Cannot Make Network Settings Checking the SSID for the Compu...

Page 187: ...port further away from the computer If the printer supports the 5 GHz frequency range connect to the SSID for the 5 GHz range Related Information Wi Fi Specifications on page 209 Cannot Print from an iPhone iPad or iPod touch Connect the iPhone iPad or iPod touch to the same network SSID as the printer Enable Paper Setup Auto Display in the following menus Settings Printer Setup Paper Source Setti...

Page 188: ...nozzles may be clogged Perform a nozzle check to check if the print head nozzles are clogged Clean the print head if any of the print head nozzles are clogged Related Information Checking and Cleaning the Print Head on page 156 Colored Banding Appears at Intervals of Approximately 2 5 cm Select the appropriate paper type setting for the type of paper loaded in the printer Align the print head usin...

Page 189: ...ow down printing speed Windows Clear High Speed on the printer driver s More Options tab Mac OS Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver Select Off as the High Speed Printing setting Print Quality is Poor Check the following if the print quality is poor due to blurry prints banding missing...

Page 190: ...e the date printed on the package For best results use up ink cartridge within six months of opening the package Try to use genuine Epson ink cartridges This product is designed to adjust colors based on the use of genuine Epson ink cartridges The use of non genuine ink cartridges may cause print quality to decline Related Information Checking and Cleaning the Print Head on page 156 Aligning the P...

Page 191: ...aper path Related Information Cleaning the Paper Path for Ink Smears on page 158 Images or Photos are Printed in Unexpected Colors When printing from the Windows printer driver the Epson auto photo adjustment setting is applied by default depending on the paper type Try change the setting On the More Options tab select Custom in Color Correction and then click Advanced Change the Scene Correction ...

Page 192: ...ped off move the original slightly away from the corner When placing the originals on the scanner glass clean the scanner glass and the document cover If there is dust or stains on the glass the copy area may extend to include the dust or stains resulting in the wrong copying position or small images Select the appropriate Original Size in the copy settings Select the appropriate paper size settin...

Page 193: ...s Dots or Straight Lines Appear in the Copied Image Clean the paper path Clean the scanner glass Do not press too hard on the original or the document cover when you are placing the originals on the scanner glass When the paper is smeared lower the copy density setting Related Information Cleaning the Paper Path for Ink Smears on page 158 Cleaning the Scanner Glass on page 159 Menu Options for Cop...

Page 194: ...r Click Options Supplies Options or Driver Select On as the High Speed Printing setting Disable quiet mode This feature slows down the printing speed Control Panel Select on the home screen and then disable Quiet Mode Windows Select Off as the Quiet Mode setting on the printer driver s Main tab Mac OS Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select...

Page 195: ...indows System Control Panel enter Scanner and Camera in the search charm click View scanners and cameras and then check if the printer is displayed Windows 8 1 Windows 8 Windows Server 2012 R2 Windows Server 2012 Select Desktop Settings Control Panel enter Scanner and Camera in the search charm click Show Scanner and Camera and then check if the printer is displayed Windows 7 Windows Server 2008 R...

Page 196: ...lution is low try increasing the resolution and then scanning Related Information Scanning Using Epson Scan 2 on page 118 Offset Appears in the Background of Images Images on the back of the original may appear in the scanned image In Epson Scan 2 select the Advanced Settings tab and then adjust the Brightness This feature may not be available depending on the settings on the Main Settings tab Ima...

Page 197: ...ion and then scan again Related Information Scanning Using Epson Scan 2 on page 118 Cannot Scan the Correct Area on the Scanner Glass Make sure the original is placed correctly against the alignment marks If the edge of the scanned image is missing move the original slightly away from the edge of the scanner glass When placing multiple originals on the scanner glass make sure there is a gap of at ...

Page 198: ...Originals with ruled lines or underlining over the text Originals with hand written text Originals with creases or wrinkles In Document Mode in Epson Scan 2 when Image Type on the Main Settings tab is set to Black White adjust Threshold on the Advanced Settings tab When you increase the Threshold black becomes stronger In Document Mode in Epson Scan 2 select the Advanced Settings tab and then Imag...

Page 199: ...y During Continuous Scanning Scanning slows down to prevent the printer mechanism from overheating and being damaged However you can continue scanning To return to normal scanning speed leave the printer idle for at least 30 minutes Scanning speed does not return to normal if the power is off Scanning Stops when Scanning to PDF Multi TIFF When scanning using Epson Scan 2 you can continuously scan ...

Page 200: ...ation error occurs change the Fax Speed setting to Slow 9 600bps on the control panel Check that the telephone wall jack works by connecting a phone to it and testing it If you cannot make or receive calls contact your telecommunication company To connect to a DSL phone line you need to use a DSL modem equipped with a built in DSL filter or install a separate DSL filter to the line Contact your DS...

Page 201: ... Preferences from the menu Printers Scanners or Print Scan Print Fax and then make sure the printer fax is displayed The printer fax is displayed as FAX XXXX USB or FAX XXXX IP If the printer fax is not displayed click and then register the printer fax Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then double click the printer fax If the printer is paused cl...

Page 202: ...ax Later on page 130 Basic Settings Menu on page 74 Cannot Receive Faxes If you have subscribed to a call forwarding service the printer may not be able to receive faxes Contact the service provider If you have not connected a telephone to the printer set the Receive Mode setting to Auto on the control panel Under the following conditions the printer runs out of memory and cannot receive faxes See...

Page 203: ...setting Enable the ECM setting on the control panel Related Information Fax Send Settings on page 134 Cleaning the Scanner Glass on page 159 Faxes Are Sent at the Wrong Size When sending a fax using the scanner glass place the original correctly aligning its corner with the origin mark Select your original size on the control panel Clean the scanner glass and the document cover If there is dust or...

Page 204: ...d gives you a higher possibility of printing on one page Related Information Receive Settings Menu on page 75 Other Faxing Problems Cannot Make Calls on the Connected Telephone Connect the telephone to the EXT port on the printer and pick up the receiver If you cannot hear a dial tone through the receiver connect the phone cable correctly Answering Machine Cannot Answer Voice Calls On the control ...

Page 205: ...ver Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver Select On as the Quiet Mode setting The Date and Time Are Incorrect Set the date and the time correctly on the control panel After a power failure caused by a lightning strike or if the power is left off for a long time the clock may show the wr...

Page 206: ...kness is within this range the paper may not feed in the printer or the print quality may decline depending on the paper properties or quality Printable Area Printable Area for Single Sheets Print quality may decline in the shaded areas due to the printer s mechanism Printing with borders A 3 0 mm 0 12 in B 3 0 mm 0 12 in C 41 0 mm 1 61 in D 37 0 mm 1 46 in Borderless printing A 44 0 mm 1 73 in B ...

Page 207: ...anning Resolution 1200 dpi main scan 2400 dpi sub scan Output Resolution 50 to 9600 dpi in 1 dpi increments Color Depth Color 48 bits per pixel internal 16 bits per pixel per color internal 24 bits per pixel external 8 bits per pixel per color external Grayscale 16 bits per pixel internal 8 bits per pixel external Black and white 16 bits per pixel internal 1 bits per pixel external Light Source LE...

Page 208: ...edial 2 times with 1 minute intervals Interface RJ 11 Phone Line RJ 11 Telephone set connection The specifications may differ by country or region Network Function List Network Functions and IPv4 IPv6 Functions Supported Remarks Network Printing EpsonNet Print Windows IPv4 Standard TCP IP Windows IPv4 IPv6 WSD Printing Windows IPv4 IPv6 Windows Vista or later Bonjour Printing Mac OS IPv4 IPv6 IPP ...

Page 209: ...astructure Wi Fi Direct Simple AP 2 3 Wireless Securities 4 WEP 64 128bit WPA2 PSK AES 5 1 IEEE802 11n is only available for the HT20 2 Not supported for IEEE 802 11b 3 Simple AP mode is compatible with a Wi Fi connection infrastructure 4 Wi Fi Direct supports WPA2 PSK AES only 5 Complies with WPA2 standards with support for WPA WPA2 Personal Security Protocol SSL TLS HTTPS Server Client IPPS Supp...

Page 210: ... 50 60 Hz Rated Current 0 4 0 2 A 0 2 A Power Consumption with USB Con nection Standalone copying Approx 12 0 W ISO IEC24712 Ready mode Approx 4 6 W Sleep mode Approx 0 7 W Power off Approx 0 2 W Standalone copying Approx 12 0 W ISO IEC24712 Ready mode Approx 4 6 W Sleep mode Approx 0 7 W Power off Approx 0 3 W Note Check the label on the printer for its voltage For European users see the followin...

Page 211: ...to 40 C 22 to 104 F Freezing Temperature 16 C 3 2 F Ink thaws and is usable after approximately 3 hours at 25 C 77 F You can store for one month at 40 C 104 F System Requirements Windows Windows Vista Windows 7 Windows 8 8 1 Windows 10 or later 32 bit 64 bit Windows XP SP3 32 bit Windows XP Professional x64 Edition SP2 Windows Server 2003 SP2 or later Mac OS Mac OS X v10 6 8 or later macOS 11 or l...

Page 212: ...el See the following website to check whether or not this printer meets the standards for the German Blue Angel http www epson de blauerengel Restrictions on Copying Observe the following restrictions to ensure the responsible and legal use of the printer Copying of the following items is prohibited by law Bank bills coins government issued marketable securities government bond securities and muni...

Page 213: ...porting the printer avoid tilting it placing it vertically or turning it upside down otherwise ink may leak Leave the ink cartridges installed Removing the cartridges can dry out the print head and may prevent the printer from printing 1 Turn off the printer by pressing the P button 2 Make sure the power light turns off and then unplug the power cord cImportant Unplug the power cord when the power...

Page 214: ...cartridge holder to the case with tape 7 Close the scanner unit For safety the scanner unit is closed in two steps Note The scanner unit cannot be opened from the position shown below Close it completely before opening it Appendix Transporting and Storing the Printer 214 ...

Page 215: ...sible for any use of this information as applied to other products Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages losses costs or expenses incurred by the purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excludin...

Page 216: ...ED OF THE POSSIBILITY OF DAMAGE AND ON ANY THEORY OF LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and other countries Microsoft Windows Windows Server and Windows Vista are registered trademarks of Microsoft Corporation Apple Mac macOS OS X Bonjour ColorSync Safari AirPrint iPad iPhone i...

Page 217: ...f Epson support for your area is not listed below contact the dealer where you purchased your product Epson support will be able to help you much more quickly if you give them the following information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or a similar button in the product software Brand ...

Page 218: ...ld Wide Web pages Worth taking your modem here for the occasional surf The site provides a download area for drivers Epson contact points new product information and technical support e mail Epson Helpdesk Phone 1300 361 054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice Operators on the Helpdesk can aid you in installing configuring and operating your ...

Page 219: ... We encourage you to have all the relevant information on hand when you ring The more information you prepare the faster we can help solve the problem This information includes your Epson product documentation type of computer operating system application programs and any information you feel is required Transportation of Product Epson recommends retaining product packaging for future transportati...

Page 220: ...enter 65 Truong Dinh Street District 1 Ho Chi Minh City Vietnam Phone Ho Chi Minh City 84 8 3823 9239 84 8 3825 6234 29 Tue Tinh Quan Hai Ba Trung Hanoi City Vietnam Phone Hanoi City 84 4 3978 4785 84 4 3978 4775 Help for Users in Indonesia Contacts for information support and services are World Wide Web http www epson co id Information on product specifications drivers for download Frequently Ask...

Page 221: ... co id MAKASSAR Epson Sales and Service Makassar Jl Cendrawasih NO 3A kunjung mae mariso MAKASSAR SULSEL 90125 0411 8911071 mksr technical epson indonesia co id mksr admin epson indonesia co id MEDAN Epson Service Center Medan Jl Bambu 2 Komplek Graha Niaga Nomor A 4 Medan SUMUT 061 42066090 42066091 mdn technical epson indonesia co id mdn adm epson indonesia co id PALEMBANG Epson Service Center P...

Page 222: ... JAWA BARAT 0231 8800846 cbn technical epson indonesia co id CIKARANG EPSON SALES AND SERVICE CIKARANG Ruko Metro Boulevard B1 Jababeka cikarang Jawa Barat 021 89844301 29082424 ckg admin epson indonesia co id ckg technical epson indonesia co id MADIUN EPSON SERVICE CENTER MADIUN Jl Diponegoro No 56 MADIUN JAWA TIMUR 0351 4770248 mun admin epson indonesia co id mun technical epson indonesia co id ...

Page 223: ...UBENG JL RAYA GUBENG NO 62 SURABAYA JAWA TIMUR 031 99444940 99446299 99446377 esssby epson indonesia co id esssby support epson indonesia co id AMBON EPSON SERVICE CENTER AMBON Jl Diponegoro No 37 Samping Bank Mandiri Syariah Kel Ahusen Kec Sirimau Ambon 97127 For other cities not listed here call the Hot Line 08071137766 Help for Users in Hong Kong To obtain technical support as well as other aft...

Page 224: ...s for information support and services are World Wide Web http www epson co in Information on product specifications drivers for download and products enquiry are available Helpline Service product information and ordering consumables BSNL Lines Toll free number 18004250011 Accessible 9am to 6pm Monday through Saturday Except public holidays Service CDMA Mobile Users Toll free number 186030001600 ...

Page 225: ... 632 8441 9030 Web Site https www epson com ph contact E mail customercare epc epson com ph Accessible 9am to 6pm Monday through Saturday Except public holidays Our Customer Care team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Epson Philippines Corporation Trunk Line 632 706 260...

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