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Troubleshooting

You cannot print (because the
printer does not work)

The printer does not turn on.

o

Is the power cable plugged into the electrical
outlet or the printer?

Make sure the power cable is securely plugged into
the printer.

o

Is there any problem with the electrical
outlet?

Make sure your outlet works by connecting the power
cable for another electric product.

o

Press and briefly hold the

P

button.

Cannot Print

o

Confirm the printer operation.

Print a nozzle check pattern.

U

“Checking for clogged nozzles” on page 77

If a nozzle check pattern is printed, the printer has not
malfunctioned. Check the following.

U

“Cannot Print from the Printer Driver” on

If the nozzle check pattern is not printed correctly, the
printer may require repair.

Contact your dealer or Epson Support.

Cannot Print from the Printer Driver

o

Is the cable plugged in properly?

Make sure the printer's interface cable is securely
plugged into the correct terminal of the computer
and the printer. Also, make sure the cable is not
broken nor bent. If you have a spare cable, try
connecting with the spare cable.

o

Does the interface cable specification match
the specifications for the computer?

Make sure the interface cable specifications match
the specifications for the printer and the computer.

U

“Specifications Table” on page 104

o

Is the interface cable connected directly to
the computer?

If you use a printer switching device or extension
cable between the printer and the computer, you may
not able to print depending on the their
combinations. Connect the printer and the computer
directly with the interface cable and check if you can
print normally.

o

When using a USB hub, is it being used
correctly?

In the USB specification, daisy-chains of up to five USB
hubs are possible. However, we recommend that you
connect the printer to the first hub connected directly
to the computer. Depending on the hub you are
using, the operation of the printer may become
unstable. If this should occur, plug the USB cable
directly into your computer's USB port.

o

Is the USB hub recognized correctly?

Make sure the USB hub is recognized correctly on the
computer. If the USB hub is recognized correctly,
unplug all of the USB hubs from the computer's USB
port, and then connect the printer's USB interface
connector directly to the computer's USB port. Ask the
USB hub manufacturer about USB hub operation.

o

Is the printer icon listed in the Devices and
Printers, Printers, or Printers and Faxes folder
(Windows)?

If the printer icon is not listed, the printer driver is not
installed. Install the printer driver.

o

Does the printer port setting match the
printer connection port?

Check the printer port.

Click the

Ports

tab in the printer driver’s Properties

screen, and check the

Print to the following

port(s)

.

❏

USB:

USB

xxx (x stands for the port number) for

the USB connection

❏

Network: The correct IP address for the network
connection

If it is not indicated, the printer driver is not installed
correctly. Delete and reinstall the printer driver.

U

“Uninstalling the printer driver” on page 39

o

Is the printer added to the printer list? (Mac
OS X)

Click the Apple Menu, the

System Preferences

folder, and then the

Print & Fax

folder.

If the printer name is not displayed, add the printer.

SC-P400 Series User's Guide

Problem Solver

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Summary of Contents for SC-p400 series

Page 1: ...User s Guide CMP0038 01 EN ...

Page 2: ...n Products or Epson Approved Products by Seiko Epson Corporation SeikoEpsonCorporationshallnotbeheldliableforanydamageresultingfromelectromagneticinterferencethatoccursfromtheuseofanyinterfacecables other than those designated as Epson Approved Products by Seiko Epson Corporation EPSON EPSON EXCEED YOUR VISION EXCEED YOUR VISION UltraChrome and their logos are registered trademarks or trademarks o...

Page 3: ...emoving CDs and DVDs 25 Loading CDs and DVDs 25 Removing CDs and DVDs 26 Basic Printing Methods 27 Printing Windows 27 Printing Mac OS X 28 Canceling Printing Windows 29 Canceling Printing Mac OS X 30 Canceling Printing Control Panel 30 Printable area 31 The Printed Area for Cut Sheets 31 The Printed Area for Roll Paper 31 Printed Area for CDs and DVDs 32 Power Saving Settings 32 Using the Printer...

Page 4: ...zation 79 Correcting Print Misalignment Print Head Alignment 80 Replacing Ink Cartridges 80 Ink Cartridge Product Numbers 80 How to replace 81 Cleaning the Printer 84 Cleaning the Outside of the Printer 84 Cleaning the Inside of the Printer 84 Problem Solver Lights 85 Normal operation 85 Errors 86 Troubleshooting 89 You cannot print because the printer does not work 89 The printer sounds like it i...

Page 5: ...eakers or the base units of cordless telephones Use only the type of power source indicated on the product s label Use only the power cord that comes with this product Use of another cord may result in fire or electric shock Do not use a damaged or frayed power cord If you use an extension cord with this product make sure the total ampere rating of the devices plugged into theextension cord doesno...

Page 6: ...se leakage Use the ink cartridge before the date printed on its package Use up the ink cartridge within six months of installation for best results Do not dismantle the ink cartridges or try to refill them This could damage the print head Do not touch the green IC chip on the side of the cartridge This may affect normal operation and printing The IC chip on this ink cartridge retains a variety of ...

Page 7: ... on the product The symbols on this Epson product are used in order to ensure safety and proper use of the product and to prevent danger to customers and other persons and property damage The symbols indicate the meaning below Be sure that you completely understand the meaning of symbols on this product before using it Stand by SC P400 Series User s Guide Introduction 7 ...

Page 8: ...paper being fed at a slant G Paper support Supports paper to prevent it from falling forward or backward Inside A Ink absorber Absorbs ink that bleeds past the edge of the paper during borderless printing B Ink check light The light for the affected ink cartridge lights or blinks when the cartridge is running low or needs to be replaced or when other ink related errors occur The display is the sam...

Page 9: ...port Connects the USB cable D LAN port Connects the LAN cable E Roll paper edge guide Moveleftorrighttomatchthewidthoftherollbeing loaded This prevents paper being fed at a slant F Roll paper feeder Paper feed slot for roll paper printing U Loading Roll Paper on page 23 SC P400 Series User s Guide Introduction 9 ...

Page 10: ...adcleaning F M button roll paper button Press after printing on roll paper to print a cut line and feed the paper to position where it can be easily cut Pressagainaftercuttingthepapertoreturntheendof the roll to the printing position Press for three seconds or more to eject roll paper or fine art media rear manual feed from the back of the printer G H light ink light Lights or blinks when ink cart...

Page 11: ...dgesthathave been left unused for extended periods U Ink Density Optimization on page 79 Superior Ease of Use Equipped for Wireless LANs The wireless LAN feature that comes standard with the printer allows wireless printing from computers and compatible Wi Fi devices Note You may find print speeds to be insufficient on some wireless networks or when printing at A3 or other sizes thatinvolvelargevo...

Page 12: ... on page 20 Cut sheet thick paper Load from the front manual feed tray U Loading Thick Paper on page 21 Roll paper Fed from the supplied roll paper holder which is installed on the back of the printer U Loading and Removing Roll Paper on page 23 CD DVD Use the supplied CD DVD tray to load CDs and DVDs from the front manual feed tray U Loading and Removing CDs and DVDs on page 25 SC P400 Series Use...

Page 13: ...r occurs Capping is a function for automatically covering the print head with a cap lid to prevent the print head from drying out In this case turn on the power and wait a while until capping is performed automatically When the power is on do not remove the power plug or cut the power at the breaker The print head maynotbecappedproperly Inthiscase turnonthe power and wait a while until capping is ...

Page 14: ...u may not be able to print properly Do not remove any other film or labels Otherwise ink could leak Do not touch the IC chip in the ink cartridge You may not be able to print properly U Replacing Ink Cartridges on page 80 Install ink cartridges into all slots You cannot print if any slot is empty Donotreplaceinkcartridgeswhentheprinterisoff Do not move the print head by hand otherwise the printer ...

Page 15: ...ted surface the ink may peel off Make sure the print outs are completely dry before folding or stacking otherwise the color may change where they touch leaves a mark These marks will disappear if they are separated immediately anddried however theywillremainif not separated If you put the print outs in an album before they are completely dry they may be blurred Do not use a dryer to dry the print ...

Page 16: ...Epson Easy Photo Print Print selected photos quickly and easily U About Epson Easy Photo Print on page 18 Epson Print CD Withthissoftware youcandesignlabelsformusic photo ormovieCDsandDVDsandprintthem directly on the discs You can also design and print CD and DVD jackets U About Epson Print CD on page 18 EpsonNet Setup Withthissoftware youcanconfigurevariousnetworksettingsfortheprinterfromyourcomp...

Page 17: ... type and paper size Windows Youcansavethesesettings Thisallowsyoutoeasily import or export these saved settings U Customizing the Printer Driver on page 35 Mac OS X Allows the user to execute printer maintenance functions to maintain print quality and check the printer s status and so on Windows You can easily import or export printer driver settings U Summary of the Utility Tab on page 37 Mac OS...

Page 18: ...tware Easy Photo Print Starting in Mac OS X SelectGo Applications EpsonSoftware EasyPhoto Print About Epson Print CD Epson Print CD allows you to design labels for music photo or movie CDs and DVDs and print them directly on the discs You can also print jackets for CD and DVD cases See the help provided with the software for details on usage Note You need to install the printer driver to use this ...

Page 19: ...97 cImportant If the paper is wavy or curled flatten the paper before loading it in the printer or use new paper If wavy or curled paper is loaded this printer may not be able to recognize the paper size feed the paper or print correctly We recommend that you return the paper to its original package and store it flat and take it out of the package just before you use it Loading Paper into the Auto...

Page 20: ...ding Fine Art Media Use the supplied rear manual feed guide to load fine art media A Turn on the printer B Open and fully extend the output tray C Move the rear roll paper edge guide all the way to the right Note If the roll paper holder is currently in place at the rear of the printer remove it before proceeding SC P400 Series User s Guide Basic Operations 20 ...

Page 21: ...d into the printer automatically Note To eject the paper from the rear of the printer without printing press the M button for three seconds or more Remove the paper and press theM button again to clear the flashing error of the I light Loading Thick Paper Thick paper is ejected from the rear of the printer once during loading Leave a space of at least 320 mm between the rear of the printer and the...

Page 22: ...rtically with the printable side face up cImportant Be sure to load the paper from the front Loading paper from the rear could damage the printer or cause a malfunction F Match the edge guide to the width of the paper and align the trailing edge with the triangles at the left and right sides of the tray Paper is fed when you send a print job SC P400 Series User s Guide Basic Operations 22 ...

Page 23: ...nual feed guide if it is currently in place at the rear of the printer E Attach the roll paper holder to the rear of the printer Align the triangles on the roll paper holder with the triangles on the printer and insert the tabs into the matching slots F Lightly insert the roll paper into the rear roll paper feeder and match the edge guide to the width of the paper G Slide the roll paper in until i...

Page 24: ...o eject the roll paper from the rear of the printer Turn the knob on the roll paper holder to take up the excess paper and then remove the paper and press the M button again to clear the flashing error of the I light Removing Roll Paper A Press the M button for three seconds or more The roll paper is ejected from the rear of the printer B Turn the knob on the roll paper holder to take up the eject...

Page 25: ...D application Loading CDs and DVDs Use the supplied CD DVD tray to load CDs and DVDs A Turn on the printer cImportant Do not openthe front manual feed tray or load the CD DVD tray while the printer is operating Failure to observe this precaution could damage the printer B Open the output tray Do not pull out the tray extension C Open the front manual feed tray D Move the edge guide to the left SC ...

Page 26: ...face of the disc Note that data stored on the disc may not be readable if the surface of the disc is damaged Be sure to load the paper from the front Loading paper from the rear could damage the printer or cause a malfunction G Slide the CD DVD tray in straight and align the triangles on the CD DVD tray with those on the front manual feed tray Paper is fed when you send a print job Removing CDs an...

Page 27: ... and DVDs on page 25 B Whenyouhavecreatedthedata clickPrintfrom the File menu or click Print C Make sure your printer is selected and then click Preferences or Properties to display the settings screen D Set the Media Type Color Print Quality Source and other settings according to the paper loaded in the printer E Make sure you select the same Page Size or Size as you set in the application After ...

Page 28: ...nting Printing Mac OS X A Turn on the printer and load the paper U Loading Cut Sheets on page 19 U Loading Roll Paper on page 23 U Loading CDs and DVDs on page 25 B When you have created the data from the File menu of the application click Print and so on C Click Show Details at the bottom of the screen For Mac OS X 10 6 8 click the arrow to make settings on the Page Setup screen Note If items on ...

Page 29: ...icon to display the status You can check the progress of the current print job and the printer status information You can also cancel a print job Also if an error occurs while printing a notification message is displayed Canceling Printing Windows When the computer has finished sending data to the printer you cannot cancel the print job from the computer Cancel on the printer When the Progress Bar...

Page 30: ... paper perform the following operations When printing on anything else operations are now complete Thick paper CD or DVD When the I light flashes remove the thick paper CD or DVD and then press the I button Roll paper To prevent the canceled print image and the next print image from overlapping press the M button A cut line is printed and the roll paper is fed forward Canceling Printing Control Pa...

Page 31: ...rward Printable area The printable area is shown in gray in the illustration below Note however that owing to the design of the printer print quality will drop in the areas with hatching The arrow in the illustration indicates the direction of the ejected paper cImportant The width of the margins may vary somewhat depending on how the paper is loaded and its elasticity The Printed Area for Cut She...

Page 32: ...here are no errors no print jobs being received and no control panel or other operations being performed for morethanthespecifiedamountoftime Youcanchoose the elapsed time before the printer is automatically turned off from 30minutes 1h 2h 4h 8h and 12h Set the auto power off function in the utility Windows U Summary of the Utility Tab on page 37 Mac OS X U Epson Printer Utility 4 Functions on pag...

Page 33: ...ing A Open the Printers or Printers and Faxes folder For Windows 8 1 Windows 8 Windows 7 Click Start or Settings Control Panel and thenclick Viewdevicesandprinters orDevices and Printers from Hardware and Sound or Hardware For Windows Vista Click Control Panel Hardware and Sound and then Printer B Right click your printer icon and click Printing preferences The printer driver setting screen is dis...

Page 34: ...tem you want to check and display Click the Help Button to Display By displaying help you can use the contents page or keyword search to read the help Right click on the item you want to check and display Right click the item and then click Help SC P400 Series User s Guide Using the Printer Driver Windows 34 ...

Page 35: ...Layout tab C Enter a name in the Name text box and click Save Youcansaveupto100settings Youcanchooseasetting you have registered from the Select Setting list box Note You can save the settings as a file by clicking Export You can share the settings by clicking Import to import the saved file on another computer Saving media settings You can save the items of the Media Settings on the Main screen A...

Page 36: ...y items To display frequently used items right away you can arrange Select Setting Media Type and Paper Size as follows Hide unnecessary items Rearrange in an order of most frequent use Arrange in groups folders A Go to the Utility tab and click Menu Arrangement B Select Edit Item C Order or group items in the List box Youcanmoveandorderitems bydraggingand dropping To add a new group folder click ...

Page 37: ...ear the clogged nozzles U Checking for clogged nozzles on page 77 Head Cleaning Perform head cleaning if you notice banding or gaps in the print results Head cleaning cleans the surface of the print head U Head Cleaning on page 78 Print Head Alignment Iftheprintresultsappeargrainyoroutoffocus perform Print Head Alignment Print Head Alignment corrects print head gaps U Correcting Print Misalignment...

Page 38: ... screen you can view information on the data waiting to be printed delete and reprint these jobs Printer and Option Information You can change auto power off and the Auto Ink Density Optimization settings Speed and Progress You can set various functions for printer driver basic operations Menu Arrangement You can arrange items by for example listing Select Setting Media Type and Paper Size options...

Page 39: ...ninstall and click Uninstall Change or Change Remove add or remove D Select the target printer icon and then click OK Note You can also remove the Epson Network Utility by clicking the Utility tab and selecting the Epson Network Utility Note however that the drivers for any other Epson printers you may be using may also access the Epson Network Utility Do not remove the Epson Network Utility if yo...

Page 40: ...m maintenance tasks such as Nozzle Check or Head Cleaning by using Epson Printer Utility 4 This utility is installed automatically when you install the printer driver Starting Epson Printer Utility 4 A Click the Apple Menu System Preferences Print Scan or Print Fax B Select the printer and then click Options Supplies Utility Open Printer Utility Epson Printer Utility 4 Functions You can perform th...

Page 41: ...he print head to improve the print quality U Head Cleaning on page 78 Print Head Alignment Iftheprintresultsappeargrainyoroutoffocus perform Print Head Alignment Print Head Alignment corrects print head gaps U Correcting Print Misalignment Print Head Alignment on page 80 Printer and Option Information You can change auto power off and the Auto Ink Density Optimization settings U Power Saving Setti...

Page 42: ... Use the Uninstaller to uninstall the printer driver Acquiring the Uninstaller Download the Uninstaller from the Epson website http www epson com Uninstalling When acquiring the Uninstaller check the procedure for uninstalling provided on the website SC P400 Series User s Guide Using the Printer Driver Mac OS X 42 ...

Page 43: ...ify how to adjust colors from these applications When using applications without a color management function start from step 2 Depending on the type of the application make the settings following the table below Applications Color Management Settings Adobe Photoshop CS3 or later Adobe Photoshop Lightroom 1 or later Adobe Photoshop Elements 6 or later Printer Manages Colors Other applications No Co...

Page 44: ...ings following the table below Applications Color Management Settings Adobe Photoshop CS3 or later Adobe Photoshop Lightroom 1 or later Adobe Photoshop Elements 6 or later Printer Manages Colors Other applications No Color Management Example of Adobe Photoshop CS5 Open the Print screen Select Color Management and then Document Select Printer Manages Colors as the Color Handling setting and then cl...

Page 45: ...or processing options is selected you can fine tune Gamma Brightness Contrast Saturation and color balance for the selected option Use this option when the application in use does not have a color correction function Making Settings in Windows A When using applications featuring a color management function specify how to adjust colors from these applications When using applications without a color...

Page 46: ...the screen You can also use the color circle to fine tune the color balance D Check other settings and start printing Making Settings for Mac OS X A When using applications featuring a color management function specify how to adjust colors from these applications When using applications without a color management function start from step 2 Set color management to Printer Manages Colors for the fol...

Page 47: ...Color Controls Adobe Photoshop CS3 or later Adobe Photoshop Lightroom 1 or later Adobe Photoshop Elements 6 or later D Display the Advanced Color Settings screen for color correction Select Print Settings from the list and select EPSON Standard sRGB EPSON Vivid or Adobe RGB for Color Controls under Color Settings When adjusting the parameters manually click Advanced Color Settings E Make the neces...

Page 48: ...Use settings such as Page Layout in the applications to set the size of the image data as follows Match the paper size and page setting for the print data If the application has margin settings set the margins to 0 mm Make the image data as large as the paper size Retain Size Create the print data larger than the paper size in the applications to produce borderless output The printer driverdoesnot...

Page 49: ... cm 12 x 12 in A4 roll paper 210 mm wide A3 roll paper 329 mm wide Depending on the media type the print quality may decline or borderless printing cannot be selected U Supported Media on page 97 Setting Procedures for Printing Making Settings in Windows A When the printer driver s Main screen is displayed you can configure various settings required for printing such as Media Type Source Size and ...

Page 50: ... The selections for borderless printing methods are displayed as shown below XXXX Sheet Feeder Borderless Auto Expand XXXX Sheet Feeder Borderless Retain Size XXXX Roll Paper Borderless XXXX Re FineArt Borderless Auto Expand XXXX Re FineArt Borderless Retain Size Where XXXX is the actual paper size such as A4 If items on the Page Setup screen are not displayed on the Print screen due to the applic...

Page 51: ...e D Check other settings and start printing Enlarged Reduced Printing You can enlarge or reduce the size of your data There are three setting methods Fit to Page printing Automatically enlarges or reduces the image to fit the paper Fit to Roll Paper Width Windows only Automatically enlarges or reduces the image to fit the width of the roll paper Custom settings You can specify the enlargement or r...

Page 52: ...ut Paper list Fit to Page is selected for Reduce Enlarge C Check other settings and start printing Making Settings for Mac OS X A Open the Print screen select Paper Handling from the list and then check Scale to fit paper size U Printing Mac OS X on page 28 B Selectthesizeofthepaperloadedintheprinteras the Destination Paper Size Note When performing enlarged printing clear the Scale down only chec...

Page 53: ...he Roll Width list E Check other settings and start printing Custom Scale Setting Making Settings in Windows A When the printer driver s Page Layout screen is displayed set the same paper size as the data s paper size in Page Size or Paper Size U Printing Windows on page 27 B Select the Output Paper option that matches the size of paper loaded in the printer C Select Reduce Enlarge click Custom an...

Page 54: ...ize of the paper loaded in the printer from the Paper Size list If items on the Page Setup screen are not displayed on the Print screen due to the application being used display the Page Setup screen and then make settings U Printing Mac OS X on page 28 B Enter the scale C Check other settings and start printing SC P400 Series User s Guide Printing Varieties 54 ...

Page 55: ...Page to print the data on different sizes of paper U Enlarged Reduced Printing on page 51 Making Settings in Windows A When the printer driver s Page Layout screen is displayed selecttheMulti Pagecheckbox select N up and then click Settings U Printing Windows on page 27 B InthePrintLayoutscreen specifythenumberof pages per sheet and the page order If the Print page frames check box is selected pag...

Page 56: ...ed printing Dependingonthepapertype andtheprintdata ink may seep through to the back side of the paper Double sided printing is supported with the auto sheet feeder only Performing successive double sided print jobs can soil the inside of the printer with ink If the printed paperissoiledbyinkontheroller cleantheprinter Note Youcansaveevenmorepaper bycombiningthisprinting method with printing multi...

Page 57: ...r or calendar Poster printing is available up to 16 fold four sheets by four sheets of normal printing size There are two ways to print posters Borderless poster printing This automatically enlarges and divides the print data and prints without margins You can make a poster just by joining the output paper together To perform borderless printing the data is expanded so that it extends slightly ove...

Page 58: ...ct the number of pages you want in the poster D Select borderless poster printing or poster printing with margins and then select any pages that you do not want to print When borderless is selected Select Borderless Poster Print Note If Borderless Poster Print is grayed out the selected paper or the size does not support borderless printing U Supported Media Sizes for Borderless Printing on page 4...

Page 59: ...d size is smaller with an overlap E Check other settings and start printing Joining the output paper together The steps for joining the output paper together differ between borderless poster printing and poster printing with margins Borderless poster printing This section describes how to join four printed pages together Check and match the printed pages and join them in the order indicated below ...

Page 60: ...k for black and white printing B Lay the upper left sheet on top of upper right sheet Lineup the X marks as shown in the illustration below and temporarily fasten them using an adhesive tape on the back C While two pages are overlapping cut them along the alignment mark vertical red line D Join the left and right sheets together Use an adhesive tape to stick the backs of the sheets together E Repe...

Page 61: ... tape on the back H While two pages are overlapping cut them along the alignment marks horizontal red line I Join the upper and lower sheets together Use an adhesive tape to stick the backs of the sheets together J After joining all of the sheets together cut the margins along the outer guide lines SC P400 Series User s Guide Printing Varieties 61 ...

Page 62: ...240 mm Rear manual feed fine art media Width Windows 210 to 329 mm Mac OS X 89 to 329 mm Length Windows 279 4 to 15 000 mm Mac OS X 55 to 15 240 mm Front manual feed poster board Width Windows 203 2 to 329 mm Mac OS X 89 to 329 mm Length Windows 254 to 15 000 mm Mac OS X 55 to 15 240 mm Roll paper Width 89 to 329 mm Length Windows 55 to 15 000 mm Mac OS X 55 to 15 240 mm The paper length can be lo...

Page 63: ...Page Setup screen and then make settings U Printing Mac OS X on page 28 B Click and then enter the paper size name C Enter the Width and Height for the Paper Size and enter the margins and then click OK You can set the page size and printer margins depending on the printing method Note To change the contents that you saved select the paper size name from the list on the left of the Custom Paper Si...

Page 64: ...tion software image editing software and so on Roll paper Banner Applications that support banner printing Create print data at a size supported by the given application while maintaining the printing length and width ratio The printer driver supports the following print sizes Available Media Sizes Width 89 to 329 mm Length Windows Max 15 000 mm Mac OS X Max 15 240 mm The paper length can be longe...

Page 65: ...Select User Defined Paper Size to specify a non standard paper size U User defined Paper Sizes Custom Paper Sizes on page 62 Note If you are printing from applications that support banner printing you do not need to set User Defined Paper Size if you select Roll Paper Banner as the Source D Scale the output as desired U Enlarged Reduced Printing on page 51 Note If you are printing from application...

Page 66: ... OS X on page 28 B Check other settings and start printing Layout Manager Windows only The Layout Manager function allows you to place multiple pieces of print data created in different applications on the paper freely and print them at once You can create a poster or display material by placing multiple pieces of print data where you like Also Layout Manager allows you to use paper effectively Th...

Page 67: ...pplication U Printing Windows on page 27 Note The option selected for Size is the size used in the Layout Manager The actual printing paper size is set in the screen in step 7 D Click OK When printing with an application the Layout Manager screen opens The print data is not printed but one page is placed on the paper of the Layout Manager screen as one object E Leave the Layout Manager screen open...

Page 68: ...nager Settings You can save the Layout Manager screen arrangement and setting contents to a file If you need to close your application in the middle of a job you can save it to a file and then open it later to continue your work Saving A On the Layout Manager screen click File menu and then Save as B Enter the file name select the location and then click Save C Close the Layout Manager screen Open...

Page 69: ...code http ipr to d Using Epson iPrint Start Epson iPrint on your smart device and then select the item you want to use on the following home screen The following screen may be changed without prior notice A The home screen displayed when the app starts B Displays the printer settings FAQ and so on C Displays the Select Printer and Settings screens Once you have selected the printer you do not need...

Page 70: ...F Displays the selected photo or document G Starts printing Note FromtheEpsoniPrinthomescreen youcaninstalla variety of apps such as Epson Creative Print When printing from the Document menu in iOS on iPhones iPads and iPod touches send the document using the iTunes file sharing function before you start Epson iPrint SC P400 Series User s Guide Printing Varieties 70 ...

Page 71: ...olor management system you are using You cannot match the colors on the printed results and display by color management between the input device and the printer To match both colors you need to perform color management between the input device and the display as well Color Management Print Settings You can perform color management printing using this printer s printer driver in the following two w...

Page 72: ...ngs screen U Color management printing by Driver ICM Windows only on page 75 U Color management printing by Host ICM Windows on page 73 U Color management printing by ColorSync Mac OS X on page 74 U Setting color management with the applications on page 72 Setting color management with the applications Setting color management with the applications Print using applications with a color management ...

Page 73: ... in which an input profile has been embedded Also the application must support ICM A Make the settings for color adjustment using the application Depending on the type of the application make the settings following the table below Applications Color Management Settings Adobe Photoshop CS3 or later Adobe Photoshop Lightroom 1 or later Adobe Photoshop Elements 6 or later Printer Manages Colors Other...

Page 74: ...omatically selected and displayed in the Printer Profile Description box To change the profile select Show all profiles at the bottom D Check other settings and start printing Color management printing by ColorSync Mac OS X Use image data in which an input profile has been embedded Also the application must support ColorSync Note Depending on the application color management printing by ColorSync ...

Page 75: ...Applications Color Management Settings Adobe Photoshop CS3 or later Adobe Photoshop Lightroom 1 or later Adobe Photoshop Elements 6 or later Printer Manages Colors Other applications No Color Management Note For information on the operating systems supported by each application visit the distributor s website Example of Adobe Photoshop CS5 Open the Print screen Select Color Management and then Doc...

Page 76: ...data match their corresponding print coordinates This feature is used for many types of color matching Absolute Colorimetric Assigns absolute color gamut coordinates to the original and print data and converts the data Therefore colortoneadjustment is not performed on any white point or color temperature for the original or print data This feature is used for special purposes such as logo color pr...

Page 77: ...g the print head position Print Head Alignment Iftheprintresultsappeargrainyoroutoffocus perform Print Head Alignment The Print Head Alignment function corrects print misalignments U Correcting Print Misalignment Print Head Alignment on page 80 Checking for clogged nozzles Print a nozzle check pattern to check if the print head nozzle is clogged If the check pattern appears faint or contain gaps t...

Page 78: ...nozzle checks and head cleaning turn the printer off wait for at least six hours and perform a nozzle check and head cleaning again Leaving the cartridges undisturbed foraperiodoftimemayallowtheinkthatiscausing the clog to dissolve If the nozzles are still clogged contact your dealer or Epson Support Performing head cleaning Head cleaning can be performed using either of the following methods From...

Page 79: ...tion Settings Explanations in this section use the Windows printer driver as an example Use EPSON Printer Utility 4 for Mac OS X U Using Epson Printer Utility 4 on page 40 A Click PrinterandOptionInformation from the Utility tab in the printer driver s Properties or Print Settings screen B Select On or Off for Auto Ink Density Optimization C Click OK to close the dialog Performing Ink Density Opti...

Page 80: ... into the auto sheet feeder U Loading Paper into the Auto Sheet Feeder on page 19 B Click Print Head Alignment from the Utility tab in the printer driver s Properties or Print Settings screen Follow the on screen instructions Replacing Ink Cartridges Ink Cartridge Product Numbers The following ink cartridges can be used with this printer As of May 2015 For the latest information see the Epson Web ...

Page 81: ...nk during a print job you may see a difference in color depending on the drying conditions cImportant Epson recommends the use of genuine Epson ink cartridges Epson cannot guarantee the quality or reliability of nongenuine ink The use of non genuine ink may cause damage that is not covered by Epson s warranties and under certain circumstances may cause erratic printer behavior Information about no...

Page 82: ...p cImportant Do not touch the parts indicated in the illustration You may not be able to print properly Note You may hear a rattling sound from inside the cartridge when it is shaken F Remove the ink cartridge that will be replaced Holdthecartridgebythehooksandliftitstraight up If the cartridge does not come out easily pull harder cImportant Removed ink cartridges may have ink around the ink suppl...

Page 83: ...nk cartridges in all slots You will not be able to print if ink cartridges are not installed in all slots H Close the cartridge cover I Close the printer cover J Press the H button Ink charging starts Charging takes about three minutes Charging is complete when the P light stops flashing and remains on SC P400 Series User s Guide Maintenance 83 ...

Page 84: ...may be dirt on the rollers Pass feed and eject plain paper through the printer to remove dirt from the rollers Cleaning sheet If a cleaning sheet is provided with the Epson special media you can pass feed and eject it through the printer to clean the rollers when plain paper fails to produce the desired results See the manual supplied with the paper for more information A Turn on the printer B Ins...

Page 85: ...nter is starting up after being turned on The printer is shutting down after being turned off Ink Density Optimization is in progress Ink cartridges are being replaced The printer is checking the network connection Head cleaning is in progress The printer is receiving data or printing A firmware update is in progress Network light Power light Status Left side flashing Flashing The printer is recei...

Page 86: ... fresh ink cartridge U Replacing Ink Cartridges on page 80 The printer fails to detect a new ink cartridge after installation Re install the ink cartridge A wrong ink cartridge is installed Install a correct ink cartridge Flashing One of the ink cartridges is running low Ready a new ink cartridge Paper Related Errors Paper light Status What to do On One of the following Paper or CD DVD is not load...

Page 87: ...heet feeder Press the I button U Checking for clogged nozzles on page 77 Network Related Errors Network light Status What to do Right side flashing Anerroroccurredduringpushbuttonauto setup AOSS WPS Adjust settings and try again The wireless LAN access point must also be in setup mode You can also try moving the printer closer to the wireless LAN access point try for a distance of about 3 m or les...

Page 88: ... be used until the pads have been replaced this prevents the ink from overflowing The time between replacements varies depending on how often the printer is used The front manual feed tray is not in the correct position When printing on CDs DVDs or thick paper open the front manual feed tray and position the disc or paper correctly The front manual feed tray should be closed when printing on other...

Page 89: ...t the printer and the computer directly with the interface cable and check if you can print normally o When using a USB hub is it being used correctly IntheUSBspecification daisy chainsofuptofiveUSB hubs are possible However we recommend that you connecttheprintertothefirsthubconnecteddirectly to the computer Depending on the hub you are using the operation of the printer may become unstable If th...

Page 90: ... printer driverso thatyou can check that the connection between the printer andcomputeriscorrectandtheprinterdriversettings are correct 1 Makesurethattheprinteristurnedonandinready status and load A4 or larger paper 2 Open the Devices and Printers Printers or Printers and Faxes folder 3 Right click the target printer icon and select Properties 4 On the General tab click the Print Test Page button ...

Page 91: ... onthe packaging within six months afterinstalling in the printer o Are the Media Type settings correct Print quality will be affected if the paper currently loaded in the printer does not match the Media Type selected in the printer driver Main tab Windows or Print screen Mac OS X Be sure to match the media type setting with the paper that is loaded in the printer o Is Off selected for Auto Ink D...

Page 92: ...Vertical ruled lines are misaligned o Istheprintheadmisaligned inbidirectional printing Withbidirectionalprinting theprintheadprintswhile moving left and right If the print head is misaligned ruled lines may be misaligned accordingly If vertical ruled lines are misaligned with bidirectional printing perform Print Head Alignment U Correcting Print Misalignment Print Head Alignment on page 80 The pr...

Page 93: ...ored correctly so that margins appear even when borderless is set See the manual supplied with the paper for more information on the storage method o Areyouusingpaperthatsupportsborderless printing Paper that does not support borderless printing may expand or contract while printing so that margins appear even when borderless is set We recommend using paper that is designed to support borderless p...

Page 94: ...o The rollers inside the printer may be dirty If a cleaning sheet is provided with the paper pass feed and eject it through the printer to clean the rollers U Cleaning the Inside of the Printer on page 84 o Is paper jammed in the printer Open the printer cover of the printer and check that there are no paper jams or foreign objects in the printer If paper is jammed see below and clear the jammed p...

Page 95: ...s the I button to cancel the error D If you are unable to remove the paper turn the printer off and slowly pull the paper out from the back of the printer If the paper can not be pulled out from the back butcanberemovedfromthefront pullthepaper out from the front cImportant Attempting to forcibly remove jammed paper could damage the printer E If you are unable to remove the paper contact your deal...

Page 96: ...he front cImportant Attempting to forcibly remove jammed paper could damage the printer E If you are unable to remove the paper contact your dealer or Epson Support Others Color ink runs out quickly even when printing in the Black mode or when printing black data o Color ink is consumed during the head cleaning process Allnozzlesarecleanedduringheadcleaning usingall colors of ink Even when Black m...

Page 97: ... size for cut sheet media or the width for roll paper Capacity Describes how many sheets can be loaded in the auto sheet feeder For cut sheets only Source Describes the source from which paper is loaded Borderless Describes whether borderless printing is available ICC Profile Describes the ICC profile for the media The file name of the profile is used as the profile name in the printer driver or t...

Page 98: ... Photo Paper Depending on the area of purchase this may not be available ICC Profile SC P400 Series Premium Luster icc Media Type Printer Driver Size Capacity Source Borderless Epson Premium Luster A3 10 Sheet Photo Quality Inkjet Paper ICC Profile SC P400 Series Photo Quality IJP icc Media Type Printer Driver Size Capacity Source Borderless Epson Photo Quality Ink Jet A4 100 Sheet A3 50 A3 Matte ...

Page 99: ...Art Velvet Fine Art Paper Depending on the area of purchase this may not be available ICC Profile SC P400 Series Velvet Fine Art Paper icc Media Type Printer Driver Size Capacity Source Borderless Velvet Fine Art Paper A3 1 Rear Fine Art UltraSmooth Fine Art Paper ICC Profile SC P400 Series Ultra Smooth Fine Art Paper icc Media Type Printer Driver Size Capacity Source Borderless UltraSmooth Fine A...

Page 100: ...rderless Epson Premium Semigloss 329 mm A3 Roll Paper Commercially Usable Papers Specifications for paper other than Epson media that can be used in the printer cImportant Do not use paper that is wrinkled scuffed torn or dirty Although plain paper or recycled paper other than Epson media can be loaded and fed in the printer as long as it meets the following specifications Epson cannot guarantee t...

Page 101: ...dia Type Printer Driver Size Capacity Source Borderless See the manual supplied with the paper and adjust settings as appropriate A4 1 Rear Fine Art Letter 8 1 2 11 Legal 8 1 2 14 in Half Letter 5 1 2 8 1 2 in US B 11 17 in JIS B4 257 364 mm 254 305 mm 10 12 in A3 A3 279 356 mm 11 14 in 30 30 cm 12 12 in Non standard sizes Width 210 to 329 mm Length 297 to 483 mm Depending on the paper being used ...

Page 102: ... 5 1 2 8 1 2 in US B 11 17 in JIS B4 257 364 mm 254 305 mm 10 12 in A3 A3 279 356 mm 11 14 in 30 30 cm 12 12 in Non standard sizes Width 203 2 to 329 mm Length 254 to 483 mm CD DVD Name Media Type Printer Driver Size Capacity Source Borderless CD DVD A special computer application is required to print CDs and DVDs Use the supplied Epson Print CD application 12 cm 1 CD DVD CD DVD Premium Surface SC...

Page 103: ...r Transport A Turn off the printer and remove all cables B Remove any paper C Open the printer cover D Fix the print head in place using ordinary tape When applying the tape be careful not to touch the internal parts of the printer Some tape may be difficult to remove if it is left in place for an extended period Remove the tape immediately after transport E Close the printer cover F Keeping the p...

Page 104: ...22 D 797 H 418 mm Printer Specifications Weight Approx 12 3 kg without ink cartridges and supplied accessories Interface High Speed USB1 for connection to computer Ethernet 10Base T 100Base TX IEEE802 11b g n Use a shielded twisted pair cable Category 5 or higher Electrical 100 120 V Model 220 240 V Model Input voltage range AC 90 132 V AC 198 264V Rated frequency range 50 60 Hz Input frequency ra...

Page 105: ... Inc Type WLU6117 D69 WLU6117 D69 RoHS This product conforms to Part 15 of the FCC Rules and RSS 210 of the IC Rules Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept ...

Page 106: ...dio equipment operates 20dBm eirp power Australian model EMC AS NZS CISPR32 Class B Epson hereby declares that this product Model B472A is in compliance with the essential requirements and other relevant provisions of AS NZS 4268 Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product SC P400 Series User...

Page 107: ...ion Click About Version Info or similar button in the product software Brand and model of your computer Yourcomputeroperatingsystemnameandversion Names and versions of the software applications you normally use with your product Help for Users in North America Epson provides the technical support services listed below Internet Support Visit Epson s support website at http epson com support and sel...

Page 108: ...o advice Operators on the Helpdesk can aid you in installing configuring and operating your Epson product Our Pre sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located Many types of queries are answered here The Helpdesk numbers are Phone 1300 361 054 Fax 02 8899 3789 We encourage you to have all the relevant information o...

Page 109: ...ed Questions FAQ Sales Enquiries questions through e mail Epson Hotline Sales enquiries and product information Technical support Phone 62 21 572 4350 Fax 62 21 572 4357 Epson Service Center Jakarta Mangga Dua Mall 3rd floor No 3A B Jl Arteri Mangga Dua Jakarta Phone Fax 62 21 62301104 Bandung Lippo Center 8th floor Jl Gatot Subroto No 2 Bandung Phone Fax 62 22 7303766 Surabaya Hitech Mall lt IIB ...

Page 110: ...s drivers for download Frequently Asked Questions FAQ Sales Enquiries questions through e mail Epson Trading M Sdn Bhd Head Office Phone 603 56288288 Fax 603 56288388 399 Epson Helpdesk Sales enquiries and product information Infoline Phone 603 56288222 Enquiries on repair services warranty product usage and technical support Techline Phone 603 56288333 Help for Users in India Contacts for informa...

Page 111: ...he Epson Philippines Corporation at the telephone and fax numbers and e mail address below Trunk Line 63 2 706 2609 Fax 63 2 706 2665 Helpdesk Direct Line 63 2 706 2625 E mail epchelpdesk epc epson com ph World Wide Web http www epson com ph Information on product specifications drivers for download Frequently Asked Questions FAQ and E mail Enquiries are available Toll Free No 1800 1069 EPSON 3776...

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