Epson R2880 - Stylus Photo Color Inkjet Printer User Manual Download Page 54

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Solving Problems

Where To Get Help

Epson Technical Support

Internet Support

Visit Epson’s support website at

epson.com/support

and select your product for

solutions to common problems. You can download drivers and documentation,
get FAQs and troubleshooting advice, or e-mail Epson with your questions.

Speak to a Support Representative

Before you call Epson for support, please have the following information ready:

■

Product name (Epson Stylus Photo R2880 Series)

■

Product serial number (located on the label in back)

■

Proof of purchase (such as a store receipt) and date of purchase

■

Computer configuration

■

Description of the problem

Then call:

■

U.S.: (562) 276-7272, 6

to 6

, Pacific Time, Monday through Friday

■

Canada: (905) 709-2567, 6

to 6

, Pacific Time, Monday through

Friday

Days and hours of support are subject to change without notice. Toll or long
distance charges may apply.

Purchase Supplies and Accessories

You can purchase genuine Epson ink and paper at Epson Supplies Central at

www.epson.com/ink3

(U.S. sales) or

www.epson.ca

(Canadian sales). You can

also purchase supplies from an Epson authorized reseller. To find the nearest one,
call 800-GO-EPSON (800-463-7766).

spr2880_ug.book Page 54 Monday, April 6, 2009 1:10 PM

Summary of Contents for R2880 - Stylus Photo Color Inkjet Printer

Page 1: ...Epson Stylus Photo R2880 Series User s Guide spr2880_ug book Page 1 Monday April 6 2009 1 10 PM ...

Page 2: ...he use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product While some countries laws permit limited copying or reuse of copyrighted material in certa...

Page 3: ...23 Printing With Mac OS X 10 3 to 10 4 27 Selecting the Correct Paper Type 30 Printing on CDs and DVDs 31 Cleaning the Rollers 31 Loading a CD or DVD 32 Printing on a CD or DVD 34 Removing Your Printed CD DVD 35 Maintaining Your Printer 36 Checking and Cleaning the Print Head 36 Checking and Aligning the Print Head 37 Checking the Ink Cartridge Status 38 Replacing Ink Cartridges 40 Switching Black...

Page 4: ... Contents Solving Problems 49 Checking for Software Updates 49 Checking the Printer Lights 50 Problems and Solutions 51 Where To Get Help 54 Notices 55 spr2880_ug book Page 4 Monday April 6 2009 1 10 PM ...

Page 5: ... 5760 1440 optimized dpi dots per inch with droplets as small as 3 picoliters for the finest details Direct printing onto ink jet printable CDs and DVDs for a professional look Two Hi speed USB 2 0 ports for fast easy connectivity to multiple computers Downloadable Premium ICC Profiles for precise color management Please follow these guidelines as you read the instructions on your Start Here sheet...

Page 6: ...sheets by size Plain paper Approximately 120 Epson Presentation Paper Matte 100 50 B or Super B Epson Bright White Paper 80 Epson Photo Paper Glossy 30 Epson Premium Photo Paper Glossy Epson Ultra Premium Photo Paper Glossy 30 4 6 inch 8 10 inch Letter 11 14 inch 20 5 7 inch 10 B A3 Super B Epson Ultra Premium Photo Paper Luster Epson Ultra Premium Presentation Paper Matte 30 Letter 10 A3 or Super...

Page 7: ... extensions 2 Press the button on the edge guide and slide it left 3 Insert paper glossy or printable side up short edge first against the right side and beneath the tab Then press the button on the edge guide and slide it against the paper but not too tightly spr2880_ug book Page 7 Monday April 6 2009 1 10 PM ...

Page 8: ...these paper types using the single sheet guide and the rear manual feed slot Epson Velvet Fine Art Paper Epson Watercolor Paper Radiant White Epson UltraSmooth Fine Art Paper PremierArt Matte Scrapbook Photo Paper for Epson Epson Exhibition Fiber Paper See page 16 for available sizes 1 Remove any paper from the sheet feeder and close the paper support 2 Open the output tray and pull out the extens...

Page 9: ...angles 5 Make sure the printer is on so it can load the paper correctly 6 Insert one sheet of paper printable side up and against the right side then slide the edge guide against the sheet but not too tightly Note Load paper short edge first no matter which way your photo faces Check the paper package for any additional loading instructions spr2880_ug book Page 9 Monday April 6 2009 1 10 PM ...

Page 10: ...and is straight The paper must feed straight so the printer can properly identify the edge If the paper is crooked or the front edge is visible you may receive a paper jam error when you print To avoid this press and hold the M roll paper button for three seconds to back the paper out Press the I paper button to clear the paper out error and load the paper again 9 Close the printer cover and do no...

Page 11: ... is because you must remove roll paper from the printer before replacing cartridges to avoid ink marks on the paper 1 Turn on the printer 2 Remove any paper loaded in the sheet feeder and remove the single sheet guide if it is installed see page 8 Also close the paper support 3 Open the output tray but do not pull out the extensions 4 Place the roll paper holders on each end of the paper roll as s...

Page 12: ...the roll and marked with the M roll paper icon 8 Slide the roll paper edge guide against the right side of the paper but not too tightly Caution Do not load roll paper or canvas media into the auto sheet feeder marked with up orange triangles 9 Guide the paper into the slot until it meets resistance and hold it there until the printer pulls it in slightly Once the printer begins feeding the paper ...

Page 13: ... button to feed the paper forward then cut off your printed photos straight across the paper at the cutting guideline Caution Do not pull on the paper as you cut it to avoid damaging your printout Also do not cut the paper too close to the printer to avoid paper feeding problems 2 To continue printing on roll paper or canvas media press the M roll paper button again to return the paper to printing...

Page 14: ...e sheet feeder or single sheet guide Then close the paper support 3 If necessary remove the single sheet guide see page 8 or roll paper holders see page 13 4 Open the output tray but do not pull out the extensions 5 Open the front manual feed slot cover and slide the edge guide left 6 Insert one sheet of thick media into the front manual feed slot short edge first with the printable side face up u...

Page 15: ...ll out the media and turn off the printer Then turn on the printer and try again Caution Don t turn off the printer when thick media is loaded or you may damage the printer To remove the media from the printer without printing gently pull out the media 8 When you re finished printing on thick media close the front manual feed slot cover spr2880_ug book Page 15 Monday April 6 2009 1 10 PM ...

Page 16: ...me Size Part number Sheet count Epson Premium Photo Paper Glossy 4 6 inches S041808 S041727 S042119 40 100 250 5 7 inches S041464 S042120 20 250 8 10 inches S041465 S042121 20 250 Letter 8 5 11 inches S041286 S041283 S041667 20 25 50 11 14 inches S041466 20 B 11 17 inches S041290 20 A3 11 7 16 5 inches S041288 20 Super B 13 19 inches S041289 20 8 3 inches 32 feet S041376 Roll 13 inches 32 feet S04...

Page 17: ...ches S041405 S041913 50 250 A4 8 3 11 7 inches S041602 250 A3 11 7 16 5 inches S041406 50 Super B 13 19 inches S041407 S041604 50 100 8 3 inches 32 8 feet S041408 Roll 13 inches 32 8 feet S041409 Roll Epson Exhibition Fiber Paper Letter 8 5 11 inches S045033 25 Super B 13 19 inches S045037 25 Epson Ultra Premium Presentation Paper Matte Letter 8 5 11 inches S041341 S041914 50 250 A4 8 3 11 7 inche...

Page 18: ...s S041636 20 Super B 13 19 inches S041637 20 Epson Watercolor Paper Radiant White Super B 13 19 inches S041351 20 Epson UltraSmooth Fine Art Paper 325 gsm Super B 13 19 inches S041896 25 PremierArt Matte Scrapbook Photo Paper for Epson Letter 8 5 11 inches SCR1002 20 12 12 inches SCR1003 10 Epson Premium Canvas Satin 13 inches 20 feet S045066 Roll Epson Premium Canvas Matte 13 inches 20 feet S0450...

Page 19: ...o the R2880 see the on screen Reference Guide Tip It s a good idea to check for updates to your Epson Stylus Photo R2880 software See Checking for Software Updates on page 49 for instructions Printing in Windows 1 Open a photo or document in a printing program open the File menu and select Print 2 Select EPSON Stylus Photo R2880 and click the Preferences or Properties button Note If you see a Setu...

Page 20: ...ilable media types vary depending on the type of black ink cartridge currently installed see page 44 4 For the Color setting select Color for any type of photographic printing To print black and white photos using Advanced B W Photo mode see your on screen Reference Guide for instructions spr2880_ug book Page 20 Monday April 6 2009 1 10 PM ...

Page 21: ...EL 5 for the best print quality and slowest print speed best to use for canvas media Then select from the following additional options and click OK High Speed for fast bidirectional printing at lower quality Edge Smoothing to improve the quality of low resolution images Finest Detail for sharper edges on vector based data including text graphics and line art This setting does not affect photograph...

Page 22: ...ined in the Size menu then click the User Defined button Type a name for your custom size For the Paper Width enter 8 3 for A4 or 12 95 for Super B size rolls For the Paper Height enter the desired length up to 44 inches Click Save click OK then select your custom paper size in the Size menu Note For roll paper make sure the maximum width of your photo is 8 3 or 13 inches to fit in the width of yo...

Page 23: ...os and paper Printing With Mac OS X 10 5 1 Open a photo or document in a printing program open the File menu and select Print 2 Select Epson Stylus Photo R2880 as the Printer setting 3 Click the arrow to expand the Print window if necessary Cancel printing Pause or resume printing Check ink cartridge status Click to expand Select EPSON Stylus Photo R2880 spr2880_ug book Page 23 Monday April 6 2009...

Page 24: ...s Set the margins to 0 and click OK Then select your custom paper size in the size menu Note For roll paper make sure the maximum width of your photo is set to 8 3 or 13 inches to fit in the width of your roll paper set the margins to 0 in your application software To print on paper loaded in the single sheet guide select a paper size with a Manual Roll or Manual Roll Borderless option To print on...

Page 25: ... 7 Select the Media Type setting that matches the paper you loaded see page 30 Note The available media types vary depending on the type of black ink cartridge currently installed see page 44 8 For the Color setting select Color for any type of photographic printing To print black and white photos using Advanced B W Photo mode see your on screen Reference Guide for instructions spr2880_ug book Pag...

Page 26: ...west print speed best to use for canvas media Note For color management instructions see http www epson com SPR2880Profiles For more information about print settings click or see your on screen Reference Guide 10 Click Print 11 To monitor your print job click the printer icon in the dock or click the Print Center icon and double click SP R2880 on the next screen Note If you re printing on roll pap...

Page 27: ...for Super B size rolls For the Height enter the desired length up to 44 inches Set the margins to 0 and click OK Then select your custom paper size in the size menu Note For roll paper make sure the maximum width of your photo is set to 8 3 or 13 inches to fit in the width of your roll paper set the margins to 0 in your application software To print on paper loaded in the single sheet paper guide ...

Page 28: ... type of black ink cartridge currently installed see page 44 9 For the Color setting select Color for any type of photographic printing To print black and white photos using Advanced B W Photo mode see your on screen Reference Guide for instructions 10 For basic printing select Automatic as the Mode setting and move the Quality Speed slider to select higher quality or faster print speed 11 For mor...

Page 29: ...owest print speed best to use for canvas media Note For color management instructions see http www epson com SPR2880Profiles For more information about print settings click or see your on screen Reference Guide 13 Click Print 14 To monitor your print job click the printer icon in the dock or click the Print Center icon and double click SP R2880 on the next screen Note If you re printing on roll pa...

Page 30: ...on Paper Matte Epson Premium Photo Paper Semi gloss Premium Photo Paper Semi Gloss Epson Ultra Premium Photo Paper Luster Epson Premium Canvas Satin Epson Exhibition Fiber Paper Ultra Premium Photo Paper Luster Epson Ultra Premium Presentation Paper Matte Ultra Premium Presentation Matte Epson Premium Presentation Paper Matte Epson Premium Canvas Matte Epson Photo Quality Self adhesive Sheets Epso...

Page 31: ...intable area extends to within 0 16 inch 4 mm of the edge of the center hole you may need to adjust the Inner Outer Diameter setting in the File menu of the Epson Print CD software See the program s Help utility for instructions Cleaning the Rollers Before you print on a CD or DVD it s a good idea to clean the rollers inside the printer by feeding several sheets of plain paper through it 1 Turn on...

Page 32: ...see page 31 4 Remove any paper loaded in the sheet feeder and remove the single sheet guide if it is installed Also close the paper support 5 Open the output tray but do not pull out the extensions 6 Open the front manual feed slot cover and slide the edge guide left 7 Place your disc on the CD DVD tray with the label side up 12 cm discs 8 cm discs spr2880_ug book Page 32 Monday April 6 2009 1 10 ...

Page 33: ... 9 Make sure that the CD DVD tray is beneath the guide rails then slide the tray in until the arrows are aligned When you send your CD DVD print job to the printer it automatically places the disc in the correct print position and ejects it automatically when printing finishes Caution Do not turn the R2880 on or off with a CD or DVD loaded in it Always remove the disc first see page 35 spr2880_ug ...

Page 34: ... printer 1 Do one of the following to start Epson Print CD Windows Double click the EPSON Print CD icon on your desktop Mac OS X Open the Applications folder open the EPSON Print CD folder and double click EPSON Print CD 2 Follow the instructions in the on screen Reference Guide to design your disc label You can use the tools on the screen to add text and provided background designs or add your ow...

Page 35: ...partially from the R2880 Pull out the tray and remove the disc Caution Do not turn the R2880 on or off with a CD or DVD loaded in it Always remove the disc first After printing handle the printed CD or DVD carefully You may need to wait up to 24 hours for the ink to dry fully before inserting it in a drive Keep printed discs away from moisture and direct sunlight If you need to adjust the print po...

Page 36: ...nozzles automatically using the Auto Nozzle Check and Cleaning utility in your printer software It prints a check pattern that your printer then reads to see if you have any clogged nozzles which it then cleans if necessary 1 Load a few sheets of plain paper in the sheet feeder see page 6 2 Do one of the following Windows Right click the icon in the bottom right corner of your screen the taskbar a...

Page 37: ... the Print Head If your printouts become grainy or blurry or you see dark or light bands across them you may need to align the print head It s best to run the automatic alignment utility first to let the printer check and align the print head if necessary If you still notice alignment problems you can align the print head manually Note Banding may also occur if your print head nozzles need cleanin...

Page 38: ...ow in one or more cartridges The H ink light stays on when an ink cartridge is expended You cannot print when an ink cartridge is expended even if the other cartridges are not expended Replace any expended cartridges before printing Your computer screen displays a message when you try to print This window can optionally display ink offers and other updates retrieved from an Epson website Note On a...

Page 39: ...lick the icon in the bottom right corner of your screen the taskbar You see the screen to the right Mac OS X 1 Open the Applications folder 2 Open the EPSON Printer Utility3 3 Select SP R2880 click OK and select EPSON StatusMonitor You see the screen to the right spr2880_ug book Page 39 Monday April 6 2009 1 10 PM ...

Page 40: ...ink remains in the cartridge after the replace cartridge indicator comes on The printer ships with full cartridges and part of the ink from the first cartridges is used for priming the printer For best printing results use up a cartridge within six months of opening the package Caution Do not open ink cartridge packages until you are ready to install the ink Cartridges are vacuum packed to maintai...

Page 41: ...nk replacement position If a cartridge is low or expended the light above the cartridge flashes or stays on Caution Don t move the print head by hand or touch the flat white cable behind the print head to avoid damaging your printer 4 Open the cartridge cover 5 Squeeze the tab on the cartridge and lift the cartridge straight up to remove it Dispose of it carefully Do not take the used cartridge ap...

Page 42: ...fter opening the packages or ink will leak 7 Remove the cartridge from the package but be careful not to touch the green chip on the cartridge 8 Remove the yellow tape from the bottom of the cartridge Caution Do not remove any other labels or seals or ink will leak 9 Insert the new cartridge into the holder and push it down until it clicks into place spr2880_ug book Page 42 Monday April 6 2009 1 1...

Page 43: ...tes The P power light flashes as the ink charges When the P power light stops flashing and the H ink light goes out ink charging is finished Caution Never turn off the R2880 while ink is charging or you ll waste ink If the H ink light is flashing press the H ink button then press down all the cartridges securely If you remove a low or expended ink cartridge you cannot reinstall and use the cartrid...

Page 44: ...n Paper Matte Double sided Ultra Premium Presentation Paper Matte Velvet Fine Art Paper Watercolor Radiant White UltraSmooth Fine Art Paper Premium Canvas Matte Photo Quality Self adhesive Sheets PremierArt Matte Scrapbook Photo Paper for Epson Note You cannot select these paper types when the Photo Black ink cartridge is installed Use the Photo Black cartridge with the following media types Premi...

Page 45: ...nd close the front manual feed slot cover before replacing ink If you have roll paper or canvas media loaded in the printer remove it to prevent ink marks on the paper see page 13 2 Open the printer cover 3 Press the H ink button to move the print head to the ink replacement position If a cartridge is low or expended the light above the cartridge flashes or stays on Caution Don t move the print he...

Page 46: ...en 6 If you re switching the cartridge with a new one shake the cartridge package four or five times before opening the package Note The cartridges make a clicking sound when you shake them Caution Do not shake the cartridges after opening the packages or ink will leak 7 If necessary remove the cartridge from the package but be careful not to touch the green chip on the cartridge 8 Remove the yell...

Page 47: ...e H ink button to begin charging the ink This takes about 2 1 2 minutes The P power light flashes as the ink charges When the P power light stops flashing and the H ink light goes out ink charging is finished Caution Never turn off the R2880 while ink is charging or you ll waste ink If the H ink light is flashing press the H ink button then press down all the cartridges securely spr2880_ug book Pa...

Page 48: ...u see the printer settings window 3 Select the Utility tab in the printer driver then select Print and Option Information 4 If necessary select the installed black ink cartridge and click OK Mac OS X 10 3 to 10 5 1 Open the Applications folder on your hard drive 2 Open EPSON Printer Utility3 3 Select SP R2880 and click OK 4 Select EPSON StatusMonitor Click the Update button to update the ink cartr...

Page 49: ...are Updates Periodically it s a good idea to check Epson s support website for free updates to your Epson Stylus Photo R2880 Series software Open your on screen Epson Information Center and select Download the Latest Software or visit Epson s support website at epson com support U S or epson ca Canada With Windows you can select Driver Update on the Utility tab in the printer settings window You c...

Page 50: ...any jammed sheets then open the printer cover and remove any paper jammed inside Reload paper and press the I paper button again to clear the error Front manual feed slot Gently pull out the paper and press the I paper button to clear the error Roll Paper Slot Cut off any printed roll paper or canvas media then remove see page 13 and reload see page 11 the paper The CD DVD tray may be unable to ej...

Page 51: ...r loaded in the sheet feeder Remove paper loaded to print on thick media or a CD DVD or close the front manual feed slot cover to print on paper loaded in the sheet feeder see page 32 to locate the front manual feed slot cover Press the I paper button to clear the error P power on I paper and H ink flashing or flashing alternately An unsupported device is connected to the external USB port Connect...

Page 52: ...s jammed try the following depending on how you re printing Sheet feeder or rear manual feed slot Press the I paper button to eject any jammed sheets then open the printer cover and remove any paper jammed inside Press the I paper button again to clear the error then reload paper Roll paper slot Cut off any printed roll paper or canvas media then remove see page 13 and reload see page 11 the paper...

Page 53: ...t a time Make sure the type of paper you loaded matches the paper size and paper type settings in your printer software see page 30 Remove sheets from the output tray as they eject Let your prints dry separately for at least 12 hours before framing or placing in a protective sheet If you need to stack them place a sheet of plain paper between each print If you notice light or dark bands across you...

Page 54: ...n back Proof of purchase such as a store receipt and date of purchase Computer configuration Description of the problem Then call U S 562 276 7272 6 AM to 6 PM Pacific Time Monday through Friday Canada 905 709 2567 6 AM to 6 PM Pacific Time Monday through Friday Days and hours of support are subject to change without notice Toll or long distance charges may apply Purchase Supplies and Accessories ...

Page 55: ...on cord with the R2880 make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord s ampere rating Also make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet s ampere rating Avoid locations that are subject to rapid changes in heat or humidity shocks or vibrations or dust Leave enough room around ...

Page 56: ...e ink Be careful when you handle used ink cartridges there may be ink remaining around the ink supply port If ink gets on your skin wash it off with soap and water If it gets in your eyes flush them immediately with water Do not put your hand inside the R2880 or touch any cartridges during printing Install a new ink cartridge immediately after removing an expended one Leaving cartridges uninstalle...

Page 57: ...zed service center where the printer will be fixed and sent back to you You are responsible for packing the printer and for all costs to and from the Epson authorized service center When warranty service involves the exchange of the printer or a part the item replaced becomes Epson property The replacement printer or part may be new or refurbished to the Epson standard of quality and at Epson s op...

Page 58: ...ID EXCEPT AS PROVIDED IN THIS WRITTEN WARRANTY NEITHER EPSON AMERICA INC NOR ITS AFFILIATES SHALL BE LIABLE FOR ANY LOSS INCONVENIENCE OR DAMAGE INCLUDING DIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR INABILITY TO USE THE EPSON PRODUCT WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY In Canada warranties include both warranties and conditions Some ...

Page 59: ...ch product marketed is identical to the representative unit tested and found to be compliant with the standards Records maintained continue to reflect the equipment being produced can be expected to be within the variation accepted due to quantity production and testing on a statistical basis as required by 47CFR 2 909 Operation is subject to the following two conditions 1 this device may not caus...

Page 60: ...elocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help WARNING The connection of a non shielded equipment interface cable to this equipment will invalidate the FCC Certification of this device an...

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Page 64: ...CPD 25204R1 Printed in XXXXXX spr2880_ug book Page 64 Monday April 6 2009 1 10 PM ...

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