Epson ProofPlus TM-H6000III Technical Reference Manual Download

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Rev. E

Maintenance & Troubleshooting

4-5

TM-H6000III Technical Reference Guide

4.2.2 Autocutter Jam

If a foreign object such as a push pin or paper clip drops in the autocutter and causes the auto
cutter to lock up, the printer enters an error state and begins the recovery operation
automatically.

If the problem is not serious, the autocutter returns to its normal position without any
intervention by the user.

If the autocutter does not return to its normal position by itself, follow the steps below to correct
the problem:

1. If the paper roll cover cannot be opened because paper is caught in the autocutter in the

receipt section, open the unit cover. Move the tabs on the sides of the cover forward and then
lift the cover, as shown on the previous page.

2. Following the instructions on the label inside the printer, turn the knob until you see a pin in

the opening, as shown in the illustration below. This returns the cutter blade to the normal
position.

3. Close the unit cover.

4.2.3 Card Jam

blue tab

Summary of Contents for ProofPlus TM-H6000III

Page 1: ...e Receipt and Slip model with MICR model with Endorsement model with Validation model with Endorsement and MICR model with Validation and MICR model with Image Scanner model Photo ID Model with Image Scanner model English 410307004 Rev E ...

Page 2: ......

Page 3: ...roduct or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as Original EPSON Products or EPSON Approved Products by Seiko Epson Corporation TRADEMARKS Microsoft Window...

Page 4: ...pages Newly authorized Rev B all pages The validation model added Rev C iv Restriction of Use added viii Caution for the manual cutter added Caution for aerosol sprayers added Rev D all pages Add the Image scanner model and the Photo ID model Rev E all pages UPOS information updated ...

Page 5: ...ecifications Chapter 2 System Planning Contains introduction of control methods APD OPOS JavaPOS and ESC POS and each connection form Chapter 3 Setup Contains information on such matters as DIP switches memory switches error processing for using TM H60000III Chapter 4 Maintenance Troubleshooting Contains useful information for using Chapter 5 Application Development Information for UPOS Contains u...

Page 6: ...ms from one of the following URLs For customers from North America go to the following web site http www epsonexpert com For customers in other countries go to the following web site http www epson pos com Related software and documents Software document name Description TM H6000III User s Manual Provides basic handling procedures to enable POS operators to use the TM H6000III safely and correctly...

Page 7: ...he printer conforms to the following Directives and Norms Directive 89 336 EEC EN 55022 M147G Class B EN 55024 IEC 61000 4 2 IEC 61000 4 3 IEC 61000 4 4 IEC 61000 4 5 IEC 61000 4 6 IEC 61000 4 8 IEC 61000 4 11 FCC Compliance Statement For American Users This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits ...

Page 8: ...3 Cet appareil numérique de la classe A est conforme à la norme NMB 003 du Canada GEREÄUSCHPEGEL Gemäß der Dritten Verordnung zum Gerätesicherheitsgesetz Maschinenlärminformations Verordnung 3 GSGV ist der arbeitsplatzbezogene Geräusch Emissionswert kleiner als 70 dB A basierend auf ISO 7779 ...

Page 9: ...r disconnect the power plug with wet hands Doing so may result in severe shock Do not allow foreign matter to fall into the equipment Penetration of foreign objects may lead to fire or shock If water or other liquid spills into this equipment unplug the power cord immediately and then contact your dealer or a Seiko Epson service center for advice Continued usage may lead to fire or shock Do not pl...

Page 10: ... product Equipment may fall or collapse causing breakage and possible injury Take care not to injure your fingers on the manual cutter When you remove printed paper When you perform other operations such as loading replacing roll paper To ensure safety please unplug this product prior to leaving it unused for an extended period Do not touch either the thermal or the dot matrix print head or the pa...

Page 11: ...1 5 Card image scanner section Option 1 2 1 1 6 Others 1 2 1 1 7 About control method 1 2 1 2 Product Structure 1 3 1 2 1 Standard Parts Included with the Printer 1 3 1 2 2 Options 1 3 1 3 Consumables 1 3 1 3 1 Roll paper 1 3 1 3 2 Ribbons 1 3 1 4 Printing and Paper Specifications 1 4 1 4 1 Receipt Section 1 4 1 4 1 1 Autocutter 1 5 1 4 1 2 Paper Roll Supply Device Section 1 5 1 4 1 3 Paper Specif...

Page 12: ...cteristics 1 25 1 6 3 Reliability 1 28 1 6 3 1 Receipt printer section 1 28 1 6 3 2 Slip Validation printer section 1 28 1 6 3 3 Endorsement print mechanism section 1 29 1 6 3 4 MICR section 1 29 1 6 3 5 Image scanner section 1 29 1 6 3 6 Card Image scanner section 1 29 1 6 4 Environmental Conditions 1 30 1 6 5 Installation 1 31 1 6 6 Interfaces 1 31 1 7 Notes for Barcode printing on slip printer ...

Page 13: ...P Switches 3 19 3 4 3 1 Changing the DIP Switch Settings 3 19 3 4 3 2 Serial interface model 3 20 3 4 3 3 Parallel Ethernet interface model 3 21 3 4 3 4 USB interface model 3 22 3 4 3 5 When Using Original Paper 3 23 3 4 4 Memory Switches 3 23 3 4 5 How to Use Two Color Printing 3 24 3 5 Self Tests 3 24 3 5 1 Running the Self Test on Roll Paper 3 24 3 5 2 Running the Self Test with Slip Paper 3 25...

Page 14: ...t B 1 B 1 1 Electrical Characteristics B 1 B 1 2 Case Specifications B 2 Material B 2 B 1 3 AC Cable Selection B 2 Appendix C FAQ C 1 Serial Interface C 1 C 1 1 The printer does not operate correctly or the printer does not print What should I do C 1 C 1 2 Printing takes a long time What should I do C 1 C 1 3 The Customer Display does not operate correctly What should I do C 1 C 1 4 What is the ca...

Page 15: ... 1 The TM printer does not operate What should I do C 6 C 3 2 The Customer Display does not operate correctly What should I do C 7 C 3 3 What should be considered for a Customer Display connection C 7 C 3 4 Can a Customer Display be connected C 8 Appendix D Comparison Table ...

Page 16: ...xvi Rev E ...

Page 17: ...ls please contact EPSON or your dealer See Related Software and Documents on page vi 1 1 1 Receipt Section High speed graphic printing Autocutter provides easy user operation Easy drop in paper roll loading PDF417 symbols 2 dimensional code printing is possible Two color printing is possible with two color paper Model Receipt Slip MICR Endorsement Validation Image Scanner Photo ID TM H6000III Rece...

Page 18: ...s processing for checks eliminates the need to reverse the check paper for printing an endorsement The validation function model doesn t have an endorsement printer 1 1 5 Card image scanner section Option Card can be scanned as an image based on ISO IEC7810 Operation is as easy as using a card in an ATM 1 1 6 Others Small footprint and simple design EPSON customer display modules DM D can be conne...

Page 19: ...ow EPSON power supply unit PS 180 Direct connection customer display and special stand DM D500 DP502 DM D110 DP502 DM D210 DP502 available only for the serial interface model Special tray PT 6000 DPR 6000 TA 6000 1 3 Consumables 1 3 1 Roll paper NOTE See Paper Specifications page 1 6 for details 1 3 2 Ribbons This printer needs a ribbon cassette to print on slip validation and endorsement We provi...

Page 20: ...aximum at 24 V density level 2 lps lines per second Ladder barcode 2 dimensional code printing 118 mm s 4 65 s maximum Two color print mode 78 mm s 3 07 s maximum at 24V density level 2 Paper feed speed Approximately 200 mm s 7 9 s continuous feeding Line spacing default 4 23 mm 1 6 programmable by control commands Number of characters Alphanumeric characters 95 International characters 37 Extende...

Page 21: ...rinting upon detection of a paper near end Character size characters per line Standard Double height Double width Double width Double height W x H in mm inches CPL W x H in mm inches CPL W x H in mm inches CPL W x H in mm inches CPL Font A 12 x 24 1 41 x 3 39 06 x 13 42 1 41 x 6 77 06 x 27 42 2 82 x 3 39 11 x 13 21 2 82 x 6 77 11 x 27 21 Font B 9 x 17 0 99 x 2 40 04 x 09 56 0 99 x 4 80 04 x 19 56 ...

Page 22: ...he specified paper above Original paper PD 160R paper thickness 75µm Oji Paper Mfg Co Ltd Original paper AF50KS E paper thickness 65µm Jujo Thermal Oy Finland Original paper P350 F380 paper thickness 62µm Kanzaki Specialty Papers Inc U S A Original paper P310 paper thickness 58µm Kanzaki Specialty Papers Inc U S A Original paper P300 paper thickness 56µm Kanzaki Specialty Papers Inc U S A Original...

Page 23: ...table area for paper roll 1 4 1 5 Printing and Cutting Positions Printing and cutting positions NOTE Numeric values used here are typical values the values may vary slightly as a result of paper slack or variations in the paper Take this into account when setting the cutting position of the autocutter 72 2 79 5 0 5 3 7 2 Paper feed direction Units mm All the numerical values ae typical Manual cutt...

Page 24: ... is set to normal mode Number of characters Alphanumeric characters 95 International characters 37 Extended graphics 128 12 pages including two space pages Multilingual character model supports printing with one of the following character sets Simplified Chinese GB2312 7580 Traditional Chinese Big 5 13494 Character structure Font A 5 9 total 270 dots horizontally Font B 7 9 total 540 half dots hor...

Page 25: ...and copy capability Copy capability is greatly influenced by the ambient temperature so printing must be performed under the conditions described in the table below Backing paper 0 07 to 0 12 mm 0 0028 to 0 0047 Copy and original 0 04 to 0 07 mm 0 0016 to 0 0028 Carbon paper Approximately 0 035 mm 0 0014 Total thickness 0 09 to 0 31 mm 0 0035 to 0 0122 Original paper 0 04 mm Carbon paper 0 07 mm 0...

Page 26: ...ality method and length and glue location refer to the figure below Be especially careful when paper is wide and has the glue on the left edge since skew may occur Slip validation paper glued area Since the slip BOF sensor uses a photo sensor do not use paper that has holes at the sensor position or is translucent Since the slip TOF sensor and validation sensor use a reflective photo sensor and it...

Page 27: ...area for validation paper holes and low reflection 15 30 20 10 Paper feed direction Paper holes and translucence prohibited in this area Area where paper holes are prohibited and reflection rate for the surface on paper should be 40 or more Area where paper holes are prohibited and reflection rate for the back on paper should be 40 or more Units mm All the numeric values are typical Holes or porti...

Page 28: ...ues used here are typical values consider this for the user design for the starting position in the paper feeding direction Forward paper feed direction Paper insertion direction 2 3 1 85 4 23 2 5 6 37 8 3 8 1 16 4 56 8 2 9 60 2Approx 81 3 For 461 steps Approx 92 8 4Approx 114 8 MAX 651 steps Slip ejection sensor position The first printing line position Paper feeding roller position Form stopper ...

Page 29: ...ation with surface printing 40 mm typical from the edge of a check will be unprintable If you need to print on that area do not perform single pass processing and be sure to perform the sequence of re inserting the paper to do the image scan after the surface printing and paper ejection Paper feeding direction Paper inserting direction 70 MIN 68 Validation sensor position Print starting position L...

Page 30: ...ately 0 353 mm 1 72 Head wire configuration 8 print solenoids in a horizontal line Characters per line 40 columns Print speed Approximately 1 9 lps lps lines per second Number of characters Alphanumeric characters 95 International characters 37 Extended graphics 128 11 pages including one space page Character structure 5 7 total 240 dots horizontally Character size 1 1 2 42 mm W H Paper type Norma...

Page 31: ...e right printing at 30 positions as each print solenoid is energized so that one dot line is formed The total number of dots per dot line is 240 30 positions 8 solenoids E P printable area for endorsement printing Paper insertion direction Paper feed direction Endorsement printing Slip paper feeding roller position Form stopper position BOF sensor position 55 2 6 9 60 4 47 8 16 2 MIN 68 2 42 3 53 ...

Page 32: ... assumed to print an endorsement on a U S personal check the print begins on the back side of the paper As viewed from the front of the printer the endorsement printing characters are upside down The printing sequence for slip paper is different depending on whether an endorsement print mechanism is installed That is when the E P is installed once the printing exceeds the E P printable area and th...

Page 33: ...r used for test is EPSON standard check paper Checks must be flat without curls folds or wrinkles 1 4 4 3 Inserting direction and endorsement printing Insert the check with the surface printed with the magnetic ink upward following the slip side guide Area of personal check where MICR character recognition is impossible Recognition rationg Total number of checks number of sheets misread or not ide...

Page 34: ...n the printer is used near a display device 2 MICR characters may not be recognized when impact or vibration is applied to the printer Endorsement printing 1 4 4 4 Notes on using the MICR reader The personal checks must be flat without curls folds or wrinkles especially at the edges Otherwise the check may rub against the ribbon and become ink stained Do not insert checks that have clips or staple...

Page 35: ...vel gray scale are selectable with a command Image scanning width Width 100 mm typical Image scanning speed 120 mm s Data compression method With bi tonal CCITT group4 With gray scale JPEG Data transmission format With bi tonal TIFF If the data is transmitted without compressing data raw data or BMP format With gray scale JFIF JPEG format If the data is transmitted without compressing data raw dat...

Page 36: ...g with bitonal Extremely low density of handwriting on front of a check Extremely high density of the background of a check An extremely large variation in the density and color tone of the background of a check Many folds or wrinkles in a check Exposure of the image scanning part of the printer to strong sunlight A foreign object such as sand entering the printer and scratching the glass surface ...

Page 37: ...i dots per inch number of dots per 25 4 mm 1 Gradation 256 level gray scale Scanning area 56 90 mm 2 20 3 54 Image scanning speed 120 mm s 4 72 s Data compression method JPEG Data transmission format JFIF JPEG format If the data is transmitted without compressing data raw data BMP format or TIFF format Type of card Based on ISO IEC 7810 except a card with embossing Card size 53 92 to 54 18 85 47 t...

Page 38: ...ansmissive photo sensor do not use a card with a hole or a transmissive area in the sensor position Quality of image data An appropriate quality of the scanning result may not be obtained in the following cases A card that has excessive curvature cracking or damage A card that has embossing When excessively bright external light affects the image scanning When the glass of the image scanner is scr...

Page 39: ...nism When there is no paper in the paper path the PAPER OUT LED lights When the sensor detects a paper end printing stops even if it is in the middle of one transaction therefore it is recommended to use the paper roll near end sensor and use the paper end sensor as a supplement 1 5 1 2 Slip Validation section TOF Top of Form sensor The slip TOF sensor is located in the slip paper path and detects...

Page 40: ...if the sensor detects a cover open during printing the printer finishes printing data for the line when the cover open is detected then stops the carriage movement and goes offline The printer goes online when the cover is closed and restarts printing Unit cover open sensor When the sensor detects a unit cover open during printing the printer goes offline depending on the setting of bit 8 for the ...

Page 41: ...on specified one is used or the print pattern is different Supply voltage 24 V 10 optional power supply EPSON PS 180 Ripple voltage 300 mVpp or less only when the printer is used with the MICR reader Current consumption at 24V except for drawer kickout driving Slip Operating Mean Approximately 1 7A Character font A α N all columns printing Peak Approximately 5 5A Receipt Operating Mean Approximate...

Page 42: ...vironmental temperature 5 C 41 F Supply voltage 24 V Print pattern See figures below Measurement terminal At the connector of the printer s power supply Print density Print density level 2 The print density levels 3 and 4 are higher by 15 and 30 respectively than the value of the level 2 in the table above 72 mm 72 mm 300 mm 7890 abcd 42 columns Font A Alphanumeric rolling pattern with full column...

Page 43: ...not exceed the following values when printing withhigh print ration Print ratio Number of dots being energized per one dotline Total number of dots per one dotline 512 dots If the overcurrent limitation is operated when printing is continuously performed with a high print ratio uneven print density or a low voltage error may occur Limitation of the Printing Length on Print Ratio 50 80 100 Print ra...

Page 44: ... MCBF 72 000 000 lines This is an average failure interval based on failures relating to Wearout and Random Failures up to the life of 15 million lines in monochrome printing or 7 5 million lines in two color printing Thermal head life 100 million pulses 100 km when using monochrome thermal paper 50 km when using two color thermal paper Autocutter life 1 500 000 cuts Life Mechanism 15 000 000 line...

Page 45: ...are repeatedly printed the number of the printed lines should be ten or less If more than ten such lines need to be printed the printer should pause for a time longer the total printing time for each 10 lines Life Mechanism 1 350 000 lines The printer is defined to have reached the end of its life when it reaches the beginning of the Wearout Period MTBF 180 000 hours Failure is defined as a Random...

Page 46: ...after the vibration test and the unit should operate normally Impact resistance When packed Package EPSON standard package Height 50 cm 19 69 Directions 1 corner 3 edges and 6 surfaces No external or internal damage should be found after the drop test and the unit should operate normally When unpacked Height 5 cm 1 97 Directions Lift one edge and release it for all 4 edges When the printer is not ...

Page 47: ...his printer supports the barcode printing on roll paper and slips Note the following when a barcode is printed on the slip validation Ladder barcode is not supported HRI character must be added Use the ERC 32 B black ink ribbon cassette Recognized rate of barcode reading may differ with density gradation or performance capabilities of a barcode reader to be used Therefore process the barcode with ...

Page 48: ...or the protrusion Height 185 mm 7 28 185 mm 7 28 Image Scanner model 209 mm 8 23 Photo ID model Weight Approximately 5 3 kg 11 7 lb Approximately 5 7 kg 12 6 lb Image Scanner model Approximately 5 9 kg 13 0 lb Photo ID model All the numeric values are typical Color White ECW Dark Gray EDG TM H6000III 298 186 185 ...

Page 49: ...Rev E General Information 1 33 TM H6000III Technical Reference Guide With Image scanner model 298 186 185 ...

Page 50: ...1 34 General Information Rev E Photo ID model 298 186 209 ...

Page 51: ...lustrations below show the area around the printer required for maintenance NOTE Photo ID model 203 mm 8 0 203 mm 8 0 56 mm 2 1 88 mm 3 5 298 mm 11 7 298 mm 11 7 47 mm 1 9 69 mm 2 7 282 mm 11 1 280 mm 11 0 203 56 298 47 282 Photo ID model 69 Photo ID model 88 Photo ID model 203 Photo ID model 280 ...

Page 52: ...1 36 General Information Rev E ...

Page 53: ...Windows Driver EPSON Advanced Printer Driver The EPSON Advanced Printer Driver is a method for controlling the TM printer in the same manner as the Windows standard printer driver 2 1 1 1 General Features of EPSON Advanced Printer Driver Easy Allows you to print from commercially available applications since the APD is a Windows driver Allows you to print a Barcode and 2D Code with the fonts built...

Page 54: ...ment is supported See the Status API Manual to find out which development language is supported Allows you to check the status of the device TM printer by using the Status API Installation Allows you to copy the existing settings of the APD environment to other computers Silent Install After the APD installation the printer driver will be automatically installed to the TM printer equipped with a U...

Page 55: ...s Microsoft Windows Vista SP1 32bit English version Microsoft Windows XP Professional SP3 32bit English version Microsoft Windows XP Embedded SP2 English version Note It cannot be used in the Terminal Server environment Supported Development Languages Win32 Visual Basic 6 0 Visual C NET Visual Basic NET Visual C Note If you use Status API NET Wrapper in Windows XP install NET Frame Work 2 0 or lat...

Page 56: ...ment language 2 1 2 2 Downloading UPOS Driver Go to the web site below to download the UPOS driver http www epsonexpert com 2 1 3 ESC POS Command Print control by ESC POS commands is direct control for TM printers using the ESC POS commands proposed by EPSON Sending ESC POS commands to the printer from an application enables direct control of the printer For the detailed information regarding the ...

Page 57: ...program necessary to control the USB interface printer with the ESC POS commands Control it with the driver APD OPOS or JavaPOS If you connect a Customer Display set DIP switch settings as follows For details see the User s Manual packed with your Customer Display Before turning on the printer be sure to turn on the Customer Display If you reverse the order the Customer Display will not be recogni...

Page 58: ...ugh connection Connections for usable serial cross cables are as follows The type of cable that should be used depends on the operation and the handshake method for the TM printer You can operate the TM printer by Windows driver OPOS JavaPOS or ESC POS commands XON XOFF DTR DSR or RTS CTS are available as handshake controls See tables in following sections for the type of cable for each connection...

Page 59: ...D500 etc device that has a DIP switch to select the Y type connection confirm that the DIP switch has been set to Y type connection Enable For details of the DIP switch see the User s Manual packed with your Customer Display Application TM side control control setting XON XOFF except OPOS DTR DSR DOS OPOS Visual C RTS CTS DOS Windows driver Visual C Visual Basic MSComm XON XOFF 1 Type A or B 2 DM ...

Page 60: ... has been set to Y type connection Disable For details of the DIP switch see the User s Manual packed with your Customer Display 2 4 Parallel Connection The TM printer is connected to the host PC via a parallel interface board UB P02II The Customer Display is connected to the host PC via a serial port Application TM side control control setting XON XOFF except OPOS DTR DSR DOS OPOS Visual C RTS CT...

Page 61: ...ge 2 4 The Ethernet interface TM printer does not accept a Customer Display Connect the Customer Display to a POS terminal or appropriate equipment other than the printer When controlling the printer with OPOS it is necessary to use exclusive control Therefore when using 1 printer with several PCs it is necessary to consider that application programming by a PC that already has the exclusive right...

Page 62: ...onnect them to outdoor lines Never attempt to connect the Customer Display cable drawer kick out cable or the standard telephone line cable to the 10 Base T Ethernet connector 1 Confirm that the power supplies for both the printer and the host computer have been turned off 2 Connect the 10 Base T cable to the 10 Base T Ethernet connector by pressing firmly until the connectors click Note For the v...

Page 63: ...Name and Basic Operation 3 1 1 Part Names roll paper cover unit cover front cover power switch control panel Slip entrance Validation entrance validation model only TM H6000III roll paper cover unit cover front cover power switch control panel TM H6000III with Image Scanner model ...

Page 64: ...They all connect to the connector panel on the bottom rear of the printer which is shown below Note This illustration shows the serial interface model The parallel interface connector and USB looks slightly different power switch roll paper cover unit cover front cover control panel card entrance for scan LEDs for card scanner TM H6000III Photo ID model interface connector display module connector...

Page 65: ...blinking there is an error See LED Blinking Pattern in Chapter 4 PAPER OUT This light comes on when the printer is out or nearly out of roll paper The printer has a paper end detector and it also has a near end detector which can be adjusted to warn you that the printer is nearly out of paper See Adjusting the Roll Paper Near End Detector page 3 18 for information on adjusting the detector This li...

Page 66: ...n during this time The blinking patterns for the slip inserting and removal waiting states are different as follows 3 1 3 2 LEDs on the Card panel ID On Card scanner is operating Off Card scanner is not selected Flashing Card insertion removal waiting state refer to the following table State SLIP LED Blinking Pattern Slip insertion waiting Slip removal waiting Check insertion waiting only for MICR...

Page 67: ...rt a slip paper self test See the instructions later in this chapter Panel Button Operations ESC POS command can be set to enable or disable the panel buttons 3 1 4 Validation paper handling Option 1 Transmit the command from host PC to make the printer ready for a validation paper to be inserted 2 Insert a validation paper into the validation entrance from the upper side Note Use only validation ...

Page 68: ...ately 4 The printer scans the card while ejecting it 5 When the ID light starts flashing again remove the card by pulling it straight out do not pull it at an angle Note Appropriate image data quality might not be acquired in the following conditions Excessive damage such as curvature cracking or folding of the card Embossed cards When the image scanner part is exposed to excessive light such as s...

Page 69: ... preparing to use printer is below Note When you use OPOS OCX driver from EPSON Advanced Printer Driver or JavaPOS you need to install the driver When you use ESC POS commands you don t have to install drivers For information on these drivers see Control Method page 2 1 Driver setup APD OPOS OPOS for NET JavaPOS Complete set up Printer setup See Printer setup page 3 8 Printer customizing See Custo...

Page 70: ...a serial interface you have to adjust the communication settings See Customizing page 3 18 for how to set them 3 3 1 Connecting the Power Supply Unit PS 180 Use the optional EPSON PS 180 power supply or equivalent for your printer WARNING Make sure you use the EPSON PS 180 power supply or equivalent Using an incorrect power supply may cause fire or electrical shock 3 Install roll paper 2 Install r...

Page 71: ...ply to make sure the voltage required by the power supply matches that of your electrical outlet 3 Plug the power supply cord into the connector shown below Note To remove the DC cable connector make sure the power supply s power cord is unplugged then grasp the connector at the arrow and pull it straight out 3 3 2 Installing or Replacing the Ribbon Cassette EPSON recommends the use of genuine EPS...

Page 72: ...assette and turn the knob in the direction shown to take up any slack 2 Open the front cover of the printer using the tabs on each side of the cover 3 Remove the old ribbon if there is one 4 Insert the new ribbon cassette as shown Knob Tab ...

Page 73: ... Guide 5 Turn the knob two or three times to make sure the ribbon is seated correctly You can also look at the side of the slip unit to see if the ribbon is in the correct place See below 6 Close the front cover of the printer Edge of ribbon cassette ...

Page 74: ...s the use of genuine EPSON ribbon cassettes Ribbon cassettes not manufactured by EPSON may cause damage to your printer that is not covered by EPSON s warranties Note Be sure to turn on the power before installing a ribbon cassette 1 Unpack the ribbon cassette and turn the knob in the direction shown to take up any slack 2 Open the unit cover as shown below Inside the printer push the levers backw...

Page 75: ...aper Roll Note Do not use paper rolls that have the paper glued or taped to the core because they might cause a paper jam To prevent paper jams make sure that nothing obstructs paper coming out of the paper exit and do not pull the paper out of the printer 1 To prevent data loss make sure that the printer is not receiving data 2 Open the paper roll cover by lifting up the two tabs on the paper rol...

Page 76: ...5 Be sure to note the correct direction that the paper should come off the roll 6 Pull out a small amount of paper as shown Then close the cover and tear off the extra paper by pulling it toward the front of the printer ...

Page 77: ...ed an appropriate serial parallel USB or Ethernet interface cable to connect your computer to the printer For the serial model it is important that you use a null modem cable not any other serial cable and for the parallel model use an IEEE 1284 cable 1 Plug the cable connector securely into the printer s interface connector 2 If the cable connector has screws on it tighten the screws on both side...

Page 78: ...rked FG on the printer 4 Connect the other end of the interface cable to the host computer 3 3 5 3 USB Interface Models 1 Attach the locking wire saddle at the location shown in the figure below 2 Hook the USB cable through the locking wire saddle as shown in the figure below Note Hooking the USB cable through the locking wire saddle as shown in the figure below will prevent the cable from coming ...

Page 79: ...drawer kick out connector labeled DK Doing so may result in damage to both the telephone line and the printer Never connect the drawer cable to the customer display connector labeled DM D Doing so may result in damage to both the drawer cable and the printer 1 Connect the drawer cable to the drawer kick out connector labeled DK on the connector panel Connecting drawer 2 The connecting is finished ...

Page 80: ...ll Paper Near End Detector The paper near end detector detects when paper is almost gone by measuring the diameter of the paper roll The detector has two settings Note Because of variations in paper roll cores it is not possible for the detector to measure exactly the length of paper left on the roll when the detector is triggered If you want more paper left when the detector is triggered change t...

Page 81: ...DIP switch cover to prevent an electric short which can damage the printer Use a crosshead screwdriver to remove the screw holding the DIP switch cover 1 Make sure the printer is turned off 2 Remove the screw from the DIP switch cover Then take off the DIP switch cover 3 Set switches using a pointed tool such as tweezers or a small screwdriver 4 Replace the DIP switch cover Then secure it with the...

Page 82: ...Transmission speed Transmission Speed in BPS bits per second 1 7 1 8 4800 ON ON 9600 OFF ON 19200 ON OFF 38400 OFF OFF DIP Switch 2 SW Function ON OFF 2 1 Handshaking BUSY condition Receive buffer full Offline or receive buffer full 2 2 Customer display connection Connected Not connected 2 3 Print density See the table below 2 4 2 5 Internal use Fixed to OFF 2 6 Internal use Fixed to OFF 2 7 I F p...

Page 83: ...speed is reduced as follows Maximum 180mm s at 24V 25 C in level 3 Maximum 170mm s at 24V 25 C in level 4 For a tip about print density see When Using Original Paper page 3 23 3 4 3 3 Parallel Ethernet interface model Print density DIP Switch 1 SW Function ON OFF 1 1 Auto line feed Always enabled Always disabled 1 2 Receive buffer capacity 45 bytes 4KB 1 3 1 8 Reserved Fixed to OFF DIP Switch 2 SW...

Page 84: ...imum 170mm s at 24V 25 C in level 4 For a tip about print density see When Using Original Paper page 3 23 3 4 3 4 USB interface model Print density NOTE If the print density is set to level 3 or 4 print speed is reduced as follows Maximum 180mm s at 24V 25 C in level 3 Maximum 170mm s at 24V 25 C in level 4 For a tip about print density see When Using Original Paper page 3 23 DIP Switch 1 SW Funct...

Page 85: ...function may destroy the NV memory As a guideline do not use this function more than 10 times a day You can obtain the Memory switch utility from our web site Downloading Drivers Utilities and Manuals on page 2 4 When you use OPOS or APD generally you don t need to adjust memory switch because OPOS or APD are able to set these items automatically Original paper type DIP SW2 Print density level 3 4...

Page 86: ...e tests are independent of any other equipment or software so it is a good idea to run them when you first set up the printer and if you have any trouble If the self tests work correctly the problem is in the other equipment or the software not the printer 3 5 1 Running the Self Test on Roll Paper 1 Make sure the printer is turned off and the printer cover is closed properly 2 While holding down t...

Page 87: ...e printer is turned off and the printer cover is closed properly 2 While holding down the FEED button and RELEASE button turn on the printer using the switch on the front of the printer The SLIP light flashes 3 Feed a validation paper into the printer The printer loads the paper automatically prints the printer settings and then ejects the paper The SLIP light flashes 4 Remove the paper from the p...

Page 88: ...3 26 Setup Rev E ...

Page 89: ...ot damage the print head by touching it with your fingers or any hard object 1 Open the paper roll cover 2 Clean the thermal element of the print head with a cotton swab moistened with an alcohol solvent ethanol methanol or IPA Clean the thermal head periodically generally every three months to maintain receipt print quality 4 1 2 Cleaning the MICR Mechanism Use a moistened cleaning sheet for the ...

Page 90: ...ack on while holding down the RELEASE button 5 Press the RELEASE button seven times 6 Close the paper roll cover 7 The printer prints the following message on receipt paper and the SLIP light flashes 8 Load the cleaning sheet like a standard check CAUTION Be sure that the sheet is inserted with the correct side up and that it is inserted in the correct direction 9 When the sheet is ejected press t...

Page 91: ...any liquid such as detergent benzine or water Liquids can reach the back of the scanner glass and cause it to become dirty If the scanner glass has foreign matter that is hard to remove such as oil or grease you can wet a cloth a little with alcohol and wipe the scanner glass but never put any liquid directly on the scanner glass 4 1 2 7 Cleaning the Slip Image Scanner The glass part of the scanne...

Page 92: ...over If the paper is jammed in the slip section turn off the printer and remove the jammed paper and use a fresh sheet If you cannot remove the jammed paper easily open the unit cover Move the tabs on the sides of the cover forward and then lift the cover as shown below Push the levers backward to open the unit as shown below and then remove the jammed paper If the paper roll cover cannot be opene...

Page 93: ...y the user If the autocutter does not return to its normal position by itself follow the steps below to correct the problem 1 If the paper roll cover cannot be opened because paper is caught in the autocutter in the receipt section open the unit cover Move the tabs on the sides of the cover forward and then lift the cover as shown on the previous page 2 Following the instructions on the label insi...

Page 94: ...tion ERROR LED Blinking Pattern Recovery Autocutter error The autocutter does not work correctly Recovers by error recovery command Home position detection error The home position cannot be detected due to a paper jam Recovers by error recovery command Carriage detection error The carriage is malfunctioning due to a paper jam etc Recovers by error recovery command Paper roll cover open error Print...

Page 95: ...ng to reading out or erasing the NV memory for image scanning results does not work correctly Impossible to recover High voltage error The power supply voltage is extremely high Impossible to recover Low voltage error The power supply voltage is extremely low Impossible to recover CPU execution error The CPU executes an incorrect address or I F board is not connected Impossible to recover Control ...

Page 96: ...with a guide section to help you find specific commands To use the hex dump feature follow these steps 1 After you make sure the printer is off open the paper roll cover 2 Hold down the FEED button while you turn on the printer 3 Close the cover 4 Run any software program that sends data to the printer The printer prints Hexadecimal Dump and then all the codes it receives in a two column format Th...

Page 97: ...5 Open the cover to set the printer offline so that it will print the last line 6 Close the cover and turn off the printer press the FEED button three times or reset the printer to turn off the hex dump mode Note The hexadecimal dump mode can t be used with OPOS APD or JavaPOS ...

Page 98: ...4 10 Maintenance Troubleshooting Rev E ...

Page 99: ...ormation for UPOS 5 1 Single pass processing TM H6000III with Image scanner can use Single pass processing for check The Single pass processing for checks can process 4 actions without the check fliping and another inserting operation The actions are as following MICR reading Endorsement printing Face printing Check image scanning ...

Page 100: ...End Setting the check scanner OPOSCheckScanner DirectIO CHK_DI_CHANGE_MODE Specify the properties of OPOSCheckScanner OPOSCheckScanner DirectIO CHK_DI_SHARPNESS_IMAGE Ex ImageFormat Setting the AsyncMode OPOSMICR BeginInsertion OPOSMICR EndInsertion Check insertion OPOSPOSPrinter PrintNormal Endorsement printing OPOSPOSPrinter ChangePrintSide OPOSPOSPrinter PrintNormal Face side printing OPOSCheck...

Page 101: ...trDum This sample scans an image with Bi tonal format iDum CHK_CL_MONO Color iDum This sample selects JPEG format for image data iDum CHK_IF_JPEG ImageFormat iDum selects the sharpness process is enabled lDum CHK_DI_SHARPNESS_ON DirectIO CHK_DI_SHARPNESS_IMAGE lDum strDum If you would like to specify other properties of the OPOSCheckScanner specify this timing End With OPOSPOSPrinter1 AsyncMode Fa...

Page 102: ...rl Information Common Information Check Scanner With OPOSPOSPrinter1 Endorsement Printing PrintNormal PTR_S_SLIP Chr H1B Endorsement Printing vbLf Change of the printing side face printing ChangePrintSide PTR_PS_SIDE1 PrintNormal PTR_S_SLIP Chr H1B Slip Printing vbLf End With Scans the check image With OPOSCheckScanner1 ClearInput Ready to fired event DataEventEnabled True Add timeout function Whi...

Page 103: ... Can print a barcode and 2D Code Can print graphics such as shop logos and bitmap files Can program the following functions using the Status API Check the printer status such as offline and printing and also check the status with maintenance counters Open the drawer and also check the drawer status Use MICR and scanner functions Retouch scanned image data Can change the APD settings by using the D...

Page 104: ...6 2 Application Development Information for APD Rev E ...

Page 105: ...ent and scanning a check with one time insertion 1 When the check is inserted 2 MICR reading is completed 3 Pre scanning has been done This step is required when you scan with bi tonal data format only 4 Print position for the endorsement printing has been set based on the bottom edge of the paper The area for reverse printing is limited therefore when setting the print area be sure to note that t...

Page 106: ...etting the print area for single pass processing be sure to note that the printing on the surface cannot be done within 40 mm typical from the bottom of the paper 9 Image scanning has been done The direction the paper has been fed reverse Endorsement head Print head The direction the paper has been fed reverse The direction the paper has been fed forward Print head 40 mm or more The direction the ...

Page 107: ...onal black white image data the readability of characters is improved because the edges of characters on dark backgrounds are emphasized to separate the character from the background For your reference the original check for the examples above for bitonal data is shown below without sharpness applied However the sharpness processing may have the opposite effect for bitonal black white data with a ...

Page 108: ...ironmental aptitudes for scanning function Note A It is recommended B Confirm the required time to transmit stored data in your environment 1 Use a USB interface with OPOS JavaPOS or APD 2 Please contact Epson about the condition Environment Image scanning with TIFF Slip Image scanning with JPEG Slip Image scanning with JPEG Card Serial 19 200 bps B B B Serial 38 400 bps A B B Parallel B B B USB U...

Page 109: ...s of a image data with white color Functions supported by OPOS differ depending on the version of OPOS See the OPOS Manual for details Function ESC POS APD OPOS OPOS for NET JavaPOS Auto Size Disabled Enabled Enabled Enabled Cropping according to UPOS 1 Enabled Enabled Enabled Enabled Filtering 1 Enabled Enabled Enabled Enabled Sharpness Enabled Enabled Enabled Enabled Image Rotation 90 Disabled E...

Page 110: ...7 6 Application Development for Image Scanner Rev E ...

Page 111: ...1 TM H6000III Technical Reference Guide Appendix A Character Code Tables A 1 Page 0 PC437 USA Standard Europe International Character Set USA NOTE Character code tables show only character configurations not the actual print pattern ...

Page 112: ...A 2 Character Code Tables Rev E A 2 Page 1 Katakana ...

Page 113: ...Rev E Character Code Tables A 3 TM H6000III Technical Reference Guide A 3 Page 2 PC850 Multilingual ...

Page 114: ...A 4 Character Code Tables Rev E A 4 Page 3 PC860 Portuguese ...

Page 115: ...Rev E Character Code Tables A 5 TM H6000III Technical Reference Guide A 5 Page 4 PC863 Canadian French ...

Page 116: ...A 6 Character Code Tables Rev E A 6 Page 5 PC865 Nordic ...

Page 117: ...Rev E Character Code Tables A 7 TM H6000III Technical Reference Guide A 7 Page 16 WPC1252 ...

Page 118: ...A 8 Character Code Tables Rev E A 8 Page 17 PC866 Cyrillic2 ...

Page 119: ...Rev E Character Code Tables A 9 TM H6000III Technical Reference Guide A 9 Page 18 PC852 Latin2 ...

Page 120: ...A 10 Character Code Tables Rev E A 10 Page 19 PC858 Euro ...

Page 121: ...echnical Reference Guide A 11 Page 254 Space Page NOTE Page 254 is supported only when printing on the face of a slip When font A is selected character codes 80H to FFH are all spaces When font B is selected the font above is defined as the default ...

Page 122: ...ce of a slip with page 255 the font is selected as above when font A is selected character codes 80H to FFH are all spaces when font B is selected the following font is defined as the default In printing on roll paper or the back side of a slip character codes 80H to FFH are all spaces ...

Page 123: ...I code Hex Country 23 24 40 5B 5C 5D 5E 60 7B 7C 7D 7E U S A France à ç é ù è Germany Ä Ö Ü ä ö ü ß U K Denmark I Æ Ø Å æ ø å Sweden É Ä Ö Å Ü é ä ö å ü Italy é ù à ò è ì Spain I Pt Ñ ñ Japan Norway É Æ Ø Å Ü é æ ø å ü Denmark II É Æ Ø Å Ü é æ ø å ü Spain II á Ñ é í ñ ó ú Latin America á Ñ é ü í ñ ó ú Korea W ...

Page 124: ...A 14 Character Code Tables Rev E ...

Page 125: ...80 Energy Saving Power Supply Unit B 1 1 Electrical Characteristics Input conditions Input voltage rating 90 to 264VAC 100 VAC 10 to 230 VAC 15 Frequency rating 47 Hz to 63 Hz Input current rating 100VA AC switch None LED None Output conditions Output voltage rating 24 V 5 Output current rating 2 0 A Output electric power rating 48 W Output peak current 4 5 A within 300ms on 1 6 duty ...

Page 126: ...uding the AC cable Material Flame resistance grade V0 Color Black mat Case specifications Material No specific brominated flame retardants such as PBBE PBB are used in this product B 1 3 AC Cable Selection Select an AC cable that satisfies the following conditions Safety Standard product Plug with P E terminal Ground connection Ground certainly for safety 136 68 32 ...

Page 127: ...me as those of the host PC Confirm that all necessary drivers are installed For details see the manuals for the drivers Confirm that the necessary settings of the driver are correct Is the output port setting correctly set Is the baud rate the same as that of the printer C 1 2 Printing takes a long time What should I do Compared to other interfaces the transmission speed of a serial interface is s...

Page 128: ...w show the pin numbers and pin assignments for the interface connectors but only the pin assignments without numbers for the PC side because serial interface pin assignments of different PCs are different Note This type of connection is frequently called a null modem cable 9 pin PC 25 pin Interface JP 1 1 2 shorted 2 3 shorted Customer Display connection settings Customer Display connected Custome...

Page 129: ... C 1 6 Is there limitation for the length of a cable The RS 232 standard says that it should be 15 meters or less however the length will vary depending on the quality or the baud rate of a cable to be used To secure stable communication use a cable as short as possible Note If a cable is too long or its quality is poor garbage printing may occur SHELL FG FG 2 RXD 3 TXD TXD RXD 4 DTR 6 DSR DSR DTR...

Page 130: ...of this section Confirm that the LPT port of the host PC to which the printer is connected is correct Confirm that the cable is not broken Confirm that all necessary drivers are installed For details see the manuals for the drivers Confirm that the necessary settings of the driver are correct Is the output port setting correctly set C 2 2 What is the cable wiring for connecting the printer and the...

Page 131: ...inter Data0 LSB Data0 LSB Data0 LSB 3 Host Printer Data1 Data1 Data1 4 Host Printer Data2 Data2 Data2 5 Host Printer Data3 Data3 Data3 6 Host Printer Data4 Data4 Data4 7 Host Printer Data5 Data5 Data5 8 Host Printer Data6 Data6 Data6 9 Host Printer Data7 MSB Data7 MSB Data7 MSB 10 Printer nAck PtrClk PtrClk 11 Printer Busy PtrBusy Data3 7 PtrBusy 12 Printer Perror AckDataReq Data2 6 AckDataReq 13 ...

Page 132: ...set function is enabled by the DIP switch setting C 3 USB Interface C 3 1 The TM printer does not operate What should I do If the printer power has been turned on before installing the printer driver the printer driver will not operate correctly Confirm usage conditions of the interface If the USB host controller of the host PC is USB 2 0 a USB 2 0 hub is used or the TM printer is a HighSpeed mode...

Page 133: ...printer cannot be used Be sure to use the Customer Display connector on the interface when a Customer Display is connected Confirm that the TM printer and the Customer Display are turned on Be sure to check that the power of all necessary devices is turned on Confirm that the power of the Customer Display has been turned on before turning on the power of the TM printer When the TM printer is turne...

Page 134: ... Rev E C 3 4 Can a Customer Display be connected A Customer Display can be connected to the Customer Display connector on the USB interface board The Customer Display connector on the TM printer cannot be used ...

Page 135: ...Available Option Available Option Available Option Available Option Sharpness function for scanned image data Available Available Available Available Slip Image data compression method Bitonal CCITT group 4 Gray scale JPEG Bitonal CCITT group 4 Gray scale JPEG Bitonal CCITT group 4 Gray scale JPEG Bitonal CCITT group 4 Gray scale JPEG Slip Image data transmission format Bitonal Raw BMP TIFF When u...

Page 136: ...d Reflective photo sensor Detection method Micro switch Detection method Micro switch Printing and Cutting Positions Manual cutter position Approximately 27 Auto cutter position Approximately 10 5 Manual cutter position Approximately 27 Auto cutter position Approximately 10 5 Manual cutter position Approximately 24 Auto cutter position Approximately 10 Manual cutter position Approximately 24 Auto ...

Page 137: ...contact EPSON about supported OS versions APD Advanced Printer Driver Ver 4 xx APD Advanced Printer Driver Ver 3 xx APD Advanced Printer Driver Ver 2 xx Specification related items TM H6000II with Image Scanner Model TM H6000II Photo ID Model with Image Scanner TM H6000III with Image Scanner Model TM H6000III Photo ID Model with Image Scanner ...

Page 138: ...D 4 Comparison Table Rev E ...

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