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Epson PowerLite Home Cinema 5020UB, User Manual, Page: 86 / 108

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Epson PowerLite Home Cinema 5020UB User Manual Download Page 86

86

Problem Solving

Where to Get Help

Internet Support

Epson provides technical assistance 24 hours a day at 

epson.com/support

 (U.S.) or 

epson.ca/support

 (Canada). Here you can access troubleshooting information, download 

product documentation, and receive technical advice through email.

Speak to a Support Representative

To use the Epson PrivateLine Support service, call 

(800) 637-7661

. This is the fastest way of 

speaking to a live representative, and it’s free. This service is available 6

AM

 to 6

PM

, Pacific 

Time, Monday through Friday, for the duration of your warranty period.

You may also speak with a projector support specialist by dialing 

(562) 276-4394

(US) or 

(905) 709-3839

(Canada), 6

AM

 to 8

PM

, Pacific Time, Monday through Friday, and 7

AM

 to 

4

PM

, Pacific Time, Saturday.

Days and hours of support are subject to change without notice. Toll or long distance charges 
may apply.

Before you call, please have the following information ready:

■

Product name (PowerLite Home Cinema 5020UB/5020UBe) 

■

Product serial number (located on the bottom of the projector or in the projector’s Info 
menu)

■

Computer configuration, if you’re connected to a computer

■

Description of the problem

Purchase Supplies and Accessories

You can purchase screens, carrying cases, or other accessories from an authorized Epson 
reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). To purchase 
online, visit 

www.epsonstore.com

 (U.S. sales) or 

www.epson.ca

 (Canadian sales).

Summary of Contents for PowerLite Home Cinema 5020UB

Page 1: ...PowerLite Home Cinema 5020UB 5020UBe Home Theater Projector User s Guide ...

Page 2: ...ector 16 Connecting the Cables 18 Connecting Video and Computer Equipment 18 Making Other Connections 21 Installing Batteries in the Remote Control 22 Charging the 3D Glasses 22 Turning the Projector On and Off 23 Turning On the Projector 23 Turning Off the Projector 24 Selecting the Image Source 24 Positioning the Image 26 Making Basic Adjustments 29 Focusing and Zooming 29 Choosing the Aspect Ra...

Page 3: ...HD Settings PowerLite Home Cinema 5020UBe only 49 Split Screen Setup 50 Selecting Memory Settings and Resetting the Projector 51 Creating Memory Settings 51 Selecting Memory Settings 51 Renaming Memory Settings 52 Deleting Saved Memory Settings 52 Resetting the Projector 53 Customizing Projector Features 54 Image Sizing 54 Screen Options 55 Other Setup Options 55 Adjusting the LCD Alignment 57 Usi...

Page 4: ...ing the Projector Status 76 Storing the Projector 76 Transporting the Projector 77 Problem Solving 78 What To Do When the Lights Come On or Flash 78 Solving Picture Problems 80 Solving Remote Control Problems 84 Solving WirelessHD Problems PowerLite Home Cinema 5020UBe Only 85 Where to Get Help 86 Specifications 87 Notices 92 Important Safety Information 92 FCC Compliance Statement 94 Copyright No...

Page 5: ...e gamma and black white levels of your projected content for perfectly adjusted images and deepest blacks now in both 2D and 3D Epson C2Fine 3LCD technology for reliable picture quality increased contrast ratio and uniform colors 10 bit color quality for unmatched color accuracy with over a billion colors available HDMI High Definition Multimedia Interface ports for superior uncompressed digital v...

Page 6: ...l Front Back Lamp cover Air intake Air filter cover Power inlet Kensington lock port RS 232C port Video port PC port Control panel Horizontal lens shift dial Focus ring Zoom ring HDMI Cable clip holes Component port Power switch Trigger out port 12V DC 200mA max Auto lens shutter Control panel cover Power and warning lights ...

Page 7: ...7 Escape button Power button Mounting bracket attachment points Bottom Projector Control Panel Source button Menu navigation vertical keystone buttons Front adjustable feet Menu button Enter button Retractable cover ...

Page 8: ...he HDMI link function Frame int setting Adjusts the Frame Interpolation setting Illumination button Lights the remote control buttons for easy viewing Menu button Displays the projector s menus Default button Resets menu selection to default values 2D 3D button Toggles between 2D and 3D projection RGBCMY button Displays the color adjustment menu Memory button Accesses the memory menu HDMI Link con...

Page 9: ...Adjusts the Frame Interpolation setting Menu button Displays the projector s menus Default button Resets menu selection to default values 2D 3D button Toggles between 2D and 3D projection RGBCMY button Displays the color adjustment menu Memory button Accesses the memory menu HDMI Link control buttons Control playback of a linked video device Super res button Adjusts the Super res setting on or off...

Page 10: ...he unlikely event of an equipment failure you won t have to wait for your unit to be repaired Instead Epson will ship you a replacement unit anywhere in the United States Canada or Puerto Rico See your Extra Care Home Service brochure for details To register simply follow the registration instructions on the CD or register online at epson com webreg Registering also lets you receive special update...

Page 11: ...ury Caution Must be observed to avoid damage to your equipment Note Contains important information about your projector Tip Contains helpful projection tips Need additional help Take advantage of Epson s automated support services 24 hours a day at epson com support U S or epson ca support Canada Use this site to view FAQs or product information and e mail Epson If you need more help you can use t...

Page 12: ...ector Follow the instructions in this section to choose a location for the projector connect the cables and display an image Choose a Location You can install the projector for the viewing setups shown below as well as rear projection Front Ceiling ...

Page 13: ...bout one half its width for details see page 26 If you place the projector off to the side aim it straight ahead rather than at the center of the screen then use the horizontal lens shift dial to center the image on the screen Caution Do not try to move the lens by hand or you may damage the projector Always use the lens shift dials to change the lens position Projection distance Offset A Offset B...

Page 14: ... in 218 cm 49 2 to 49 2 in 125 to 125 cm 14 7 to 31 4 feet 4 50 to 9 56 m 150 in 130 75 in 381 cm 330 190 cm 33 6 in 85 cm 107 2 in 272 cm 61 5 to 61 5 in 156 to 156 cm 17 7 to 37 7 feet 5 39 to 11 49 m 180 in 173 98 in 457 cm 440 250 cm 40 in 103 cm 129 in 327 cm 74 to 74 in 188 to 188 cm 4 3 aspect ratio Projection distance Diagonal image size width height Offset A Offset B Horizontal Offset 4 7...

Page 15: ... set the projector on top of loose materials that could block the vents underneath Make sure the projector is within 9 8 feet 3 m of a grounded electrical outlet or extension cord In order to view 3D images correctly 3D glasses must be worn within proper range of the projector Use the image below to determine the ideal distance for 3D projection the shading represents the 3D viewing area 24 2 to 5...

Page 16: ... with the mount to install the projector Warning When installing or adjusting the ceiling mount do not use adhesives to prevent the screws from loosening and do not use any type of oil or lubricant These may cause the projector casing to crack and the projector may fall causing serious injury and serious damage to the projector If you install the projector on the ceiling you will need to invert th...

Page 17: ...lowing illustrations show the dimensions of the projector LENS Ceiling mount screw size 4 M4x9 mm 11 8 in 300 mm 5 9 in 150 mm 3 3 in 83 mm 2 4 in 60 mm 6 3 in 160 mm 15 6 in 396 mm 18 3 in 466 mm 9 2 in 233 mm 3 3 in 83 mm 6 2 in 159 mm ...

Page 18: ...compatible video formats see page 89 To remove the interface cover and connect cables to the back of the projector PowerLite Home Cinema 5020UBe only grip the cover at the gaps on the bottom of the cover and pull upwards Swing the cover out from the projector then pull the cover straight out to detach it Note If you have trouble gripping the gaps on the bottom of the cover use a flat object such a...

Page 19: ... component video or Video for composite video port Note You need to use a High Speed HDMI cable to use the projector s 3D features If you aren t sure if your HDMI cable is High Speed contact your cable manufacturer Port name Video equipment connection Computer connection HDMI1 HDMI2 Use an HDMI cable High Speed required for 3D Component Use a component video cable with RCA style connectors Connect...

Page 20: ...es 1 Connect the HDMI cable to one of the HDMI ports on the projector 2 Insert the end of the cable clip anchor into the cable clip hole above the HDMI port as shown below 3 Place the open cable clip around the HDMI cable but don t lock it into place 4 Slide the cable clip towards the projector and lock the clip onto the HDMI connector To remove the cable clip unlock the clip and disconnect the HD...

Page 21: ...rojector and a grounded electrical outlet To use an AV controller with the projector connect a 9 pin null modem serial cable to the RS 232C port To connect external devices such as motorized screens connect a mini jack stereo 3 5 mm cable to the Trigger Out port and set the Trigger Out menu option to On See page 57 for more information The Trigger Out port uses a 12V DC 200 mA max signal ...

Page 22: ...e Aim the remote control at the screen or at the front or back of the projector Make sure you are within 32 feet 10 meters of the projector If you suspect the batteries are weak press the illumination button If the buttons do not glow replace the batteries Charging the 3D Glasses If you are using Epson RF 3D Active Shutter Glasses follow these steps to charge the glasses 1 Plug a Micro USB cable i...

Page 23: ...ort on the side of the WirelessHD Transmitter PowerLite Home Cinema 5020UBe only Plug the other end of the USB cable into a computer or other device with an available USB port Note Epson does not guarantee the compatibility of the Epson RF 3D active shutter glasses with computers or other devices Turning the Projector On and Off Turning On the Projector 1 Turn on the power switch on the back of th...

Page 24: ... page 24 Turning Off the Projector 1 Turn off any equipment connected to the projector 2 Press the Ppower button on the projector twice or press the Standby button on the remote control and wait for the power light to stop flashing 3 Turn off the power switch on the back of the projector Caution Turn off this product when not in use to prolong the life of the projector Selecting the Image Source T...

Page 25: ...r you see a list of available sources Press the source button to move through the list and select the desired source Note If an image does not appear see Problem Solving on page 78 To temporarily turn off the image and darken the screen press the Blank button on the remote control Press the Blank button again to return to normal viewing ...

Page 26: ...tion and shape of the image Note For the best image quality try to position the projector so that you do not need to use keystone correction Note You can display a test pattern to help adjust the image position by pressing the Pattern button on the remote control Press the Esc button to turn off the test pattern Vertical lens shift dial Horizontal lens shift dial Vertical keystone buttons ...

Page 27: ...ector is parallel to the screen If necessary adjust the front feet so that the projector is horizontal Note If the projected image shape is not rectangular the projector is not level with the screen or aimed directly at the screen It s best to adjust the physical position of the projector to correct this If you still can t correct the image shape by adjusting the position of the projector use the ...

Page 28: ...n setting up the projector make sure that it is placed level to the screen in order to provide the best possible image quality If you must set up the projector at an angle use the vertical keystone buttons to correct the image shape ...

Page 29: ...ructions in this chapter to make basic adjustments to the image shape size color and quality For further refinements see Making Detailed Adjustments on page 39 Focusing and Zooming Use the focus ring to sharpen the image Use the zoom ring to reduce or enlarge the image ...

Page 30: ...sing the Zoom setting the top and bottom will be cut off You can use the Zoom Caption Pos option and other settings to resize and reposition the image For details see page 55 For details on how the projector resizes the picture when you choose an Aspect setting see page 89 Select one of these settings Normal for standard TV broadcasts computer images or images with a 4 3 aspect ratio Full for imag...

Page 31: ...ur 3D glasses to the On position Note If the glasses don t automatically display 3D content you may need to pair them with the projector Move the glasses within 10 feet 3 m of the projector then press and hold the Pairing button on the 3D glasses for at least 3 seconds The status light on the glasses will alternately flash green and red then remain green for 10 seconds and you will see a message o...

Page 32: ...ng green The glasses have entered standby mode Turn the 3D glasses off and back on to continue viewing 3D content Solid red The glasses are charging Solid green The charging process is complete Flashing green and red The glasses are attempting to pair with the projector Solid green for 10 seconds then turns off The glasses have successfully paired with the projector or the glasses have been turned...

Page 33: ...able below to determine which video source combinations are available PowerLite Home Cinema 5020UBe only Note When you use the Split Screen feature other projector features may not be available and some settings may be automatically applied to both images Also you can t access Split Screen mode when 3D mode is enabled 1 Press the Split button on the remote control The currently selected input sour...

Page 34: ...ignals the images may not appear at the same size even if you choose the Equal setting 6 To exit the Split Screen feature press the Split or Esc button Choosing the Color Mode You can change the Color Mode to automatically adjust brightness contrast and color letting you quickly optimize the projected image for various lighting environments You can also select a different color mode for each input...

Page 35: ...es in a dimly lit room only available when the projector is in 3D Mode THX 3D for projecting natural accurate colors in a dimly lit room only available when the projector is in 3D Mode Advanced Color Adjustments To further customize the color and image quality you can adjust the gamma and individual RGBCMY color tones using the RGBCMY button on the remote control Note You can fine tune these and o...

Page 36: ... control and press the Enter button You see the setting reflected in the graph on the right The horizontal axis represents the input signal level and the vertical axis represents the output signal level Press the Esc button to exit Select Customized Then continue with the next step 3 Do one of the following Select Adjust it from the image You see a gamma icon on the projected image Use the arrow b...

Page 37: ...that color and use the l or r button to make the adjustment 4 Press Esc to adjust another color or press RGBCMY to exit Note You can also adjust the offset and gain using the RGB setting in the projector s menu system see page 45 Locking the Projector The projector includes two lock settings to prevent the image from being accidentally changed once it s adjusted and to keep children from turning o...

Page 38: ...tion is enabled Control Panel Lock to disable all the buttons on the projector s control panel except the Ppower button A lock icon appears on the screen whenever you press a button with Control Panel Lock turned on To operate the projector you must use the remote control To cancel Control Panel Lock press and hold the Enter button on the projector s control panel for at least 7 seconds 5 Press Me...

Page 39: ...40 To display the full menu press the Menu button on the projector or remote control You see a display like this one Note You may see different options depending on your projector model input mode and how your equipment is connected to it If a menu item or setting is not available this indicates that the setting does not apply to the current input signal or connection mode 1 Press the u or d butto...

Page 40: ...utton to close the line menu when you re done Note When a line menu is displayed you can press Default on the remote control to reset the menu to its factory setting Changing How the Menus Display Use these options to control how the menus display Language Select from 21 languages to use in the menu system Menu Position Use the arrow buttons to choose a position on the screen for displaying the me...

Page 41: ...ppear dark you can adjust the Brightness and Contrast settings You can adjust brightness and contrast for each image source and color mode The Brightness setting controls how much light is produced by the projector and the Contrast setting adjusts the difference between the bright and dark areas of the projected image The other settings in this section control how the projector interprets the ligh...

Page 42: ...lity with most DVD and video equipment sold in the United States leave this setting at 0 Check your video equipment s specifications to be sure of the correct setting EPSON Super White Note This setting can be used only when the signal is input through the WirelessHD HDMI1 or HDMI2 ports with the Color Mode set to Natural THX THX 3D Cinema or 3D Cinema see page 34 If bright parts of the image are ...

Page 43: ...Note The Advanced setting cannot be used with a signal input through the PC port Choose Thin Line Enhancement to sharpen details such as hair and clothing Choose Thick Line Enhancement to sharpen large contours and backgrounds Choose Vert Line Enhancement to increase vertical image sharpness Choose Horiz Line Enhancement to increase horizontal image sharpness Progressive Converts interlaced to pro...

Page 44: ...rom 3 levels of noise reduction Frame Interpolation This setting compares the current and previous frames then creates a frame between them to reduce fuzziness and produce clearer moving images You can select from 3 levels of frame interpolation You can also access this setting by pressing the Frame Int button on the remote control Super resolution Note This feature is not available when projectin...

Page 45: ...f the image Tint Note This setting cannot be used with a signal input through the PC port Shifts the color balance between magenta and green Abs Color Temp Shifts the color balance between red and blue making the image appear warmer or cooler Skin Tone Makes fine adjustments to the tint and controls the amount of red or green in the image Also useful for correcting black and white images if they l...

Page 46: ... areas Higher values will darken the light areas See page 36 for more information 3D Setup Use the options in the 3D Setup menu to adjust 3D brightness the 3D display format and other 3D settings Note You should only adjust the 3D Format and Inverse 3D Glasses settings if 3D images aren t displaying correctly Changing these settings unnecessarily may cause problems with 3D projection 3D Display En...

Page 47: ...justs the brightness of 3D images Select the Medium or High settings if the 3D display is too dark Diagonal Screen Size Match this setting to the size of the projected 3D image to maximize the 3D effect and the quality of the image Inverse 3D Glasses Reverses the timing for the left and right shutters on the 3D active shutter glasses Only enable this function if 3D images are not displaying correc...

Page 48: ...etting on so that the projector automatically adjusts the tracking sync and position of the image Tracking Adjust the tracking to eliminate vertical bands It is easiest to adjust the tracking when the image contains a lot of fine detail such as black text on a white background Note This setting is only available with a signal input through the PC port Sync Adjust the synchronization to eliminate b...

Page 49: ...he bottom of the transmitter Use the arrow keys to navigate the menu and press Enter to select a device WirelessHD Enables or disables the projector s WirelessHD connection Reception Select this option to display the WirelessHD reception monitor Note If WirelessHD reception is poor try moving the transmitter to a different location Reset Select this option to reset all WirelessHD settings and retu...

Page 50: ...ould be displayed in split screen mode The Left and Right columns represent the left and right screens Use the arrow buttons on the remote control to highlight Left or Right for the source you want to display Press Enter on the remote control to select an option Once you have finished making your selections for both screens select Execute to exit the Source menu and apply these settings Note Certa...

Page 51: ...ave Memory 3 Select the memory name you want to use then press the Enter button to save your settings Note Saved settings are indicated by a green highlight next to the memory name If you select a name that is already in use the existing settings will be erased and new ones saved in their place Selecting Memory Settings You can easily recall the memory settings by using the Memory button on the re...

Page 52: ...ss the Enter button To create your own name select Customized and use the keyboard screen to enter the name Use the arrow buttons to select a character then press the Enter button When you have selected all of the characters in your name select Finish and press the Enter button Deleting Saved Memory Settings You can clear all your memory settings at once 1 Press the Menu button on the remote contr...

Page 53: ...s You can also reset the lamp usage timer or restore all the projector settings to their original values Follow these steps 1 Press the Menu button on the remote control 2 Open the Reset menu 3 Do one of the following Select Reset Lamp Hours to clear the lamp usage timer and reset it to zero You should reset the lamp timer only when you install a new projector lamp See page 75 for more information...

Page 54: ...not be used with a signal input through the HDMI1 or HDMI2 port or the WirelessHD connection PowerLite Home Cinema 5020UBe only Use the arrow buttons to fine tune the position of the image on the screen Aspect This setting lets you change the aspect ratio of your image and works the same as pressing the Aspect button on the remote control See page 30 for more information Note When displaying 720p ...

Page 55: ...aring while the projector is warming up Display Background Changes the screen that s used when the projector is not receiving a signal or when you press the Blank button to temporarily stop projection Other Setup Options Projection You can select different options for projecting the image Front Front Ceiling Rear Rear Ceiling Direct Power On Sets projection to start without pressing the P power bu...

Page 56: ...huts the projector off automatically when there is no video signal Select 5min 10min or 30min as the length of time before shutoff decreasing the time conserves power and extends the life of the lamp 30min is the default setting To turn the projector back on press the Ppower button on the projector or the On button on the remote control Child Lock Lets you lock the Ppower button on the projector s...

Page 57: ...nning Note If you change this setting the new setting will take effect the next time you turn the projector on Adjusting the LCD Alignment You can use the LCD Alignment feature to manually adjust the color convergence of the projected image Note Allow your projector to warm up for at least 10 to 15 minutes and make sure the image is in focus before you begin the LCD alignment process For best resu...

Page 58: ... the Correct LCD Align setting to On 3 Set Select Color to R to adjust the red color convergence or set it to B to adjust the blue color convergence Note You can only adjust the red or blue color convergence Green is the standard color panel and cannot be adjusted 4 Select a Pattern Color 5 Select Start Adjustments and then press the Enter button on the remote control when the confirmation screen ...

Page 59: ...the screen 9 Do one of the following If your projector s LCD alignment is now correct select Exit to return to the LCD Alignment menu If your projector requires additional LCD alignment choose Select intersection and adjust to perform a detailed correction at any of the grid intersection points Use the arrow keys on the remote control to highlight any of the intersection points and press the Enter...

Page 60: ...the projector and is located in the same room Note The wireless transmission range may vary depending on the placement and size of surrounding objects Avoid placing the transmitter in an area with many large or metal objects and do not place the transmitter on a metal surface as this may interfere with the signal There must be a clear path between the projector and transmitter Use the images below...

Page 61: ... projector 2 Plug the AC adapter into the transmitter and an electrical outlet 3 Connect HDMI cables to your video devices and the HDMI ports on the side and back of the WirelessHD Transmitter Note You can connect up to five input sources to the transmitter 4 To use the WirelessHD Transmitter as a pass through device to a television or other display connect an HDMI cable to the display device and ...

Page 62: ...s press the Setup button on the bottom of the transmitter then try again The WiHD light on the transmitter should light up and your projector should now display WirelessHD content If it doesn t see Solving WirelessHD Problems PowerLite Home Cinema 3020e Only on page 84 Switching WirelessHD Sources If you have connected multiple input devices or an output device follow these steps to switch sources...

Page 63: ...tter The sub screen menu is displayed 2 Press the Input button repeatedly to highlight different input sources When you have highlighted the source you want to switch to stop pressing the Input button The display will automatically switch to the selected source after a few seconds ...

Page 64: ...y project images from two separate video sources at the same time Make sure the video sources you want to project from are turned on then follow these steps 1 Press the P in P button on the remote control to enable P in P projection 2 Do the following to control the P in P display Press the Input button on the remote control or the WirelessHD Transmitter to change the video source displayed in the...

Page 65: ...P in P button on the remote control to switch the sources shown in the main display and the sub screen 3 When you re finished watching P in P press the P in P button on the remote control to close the sub screen and resume normal projection ...

Page 66: ...n connect up to three media players that conform to the HDMI CEC standard Even if the amplifier does not conform to the HDMI CEC standard you can still use the projector s HDMI Link control buttons to operate the media player as long as the media player conforms to the HDMI CEC standard Note Some HDMI CEC functions may not operate depending on the connected product s design and compliance with the...

Page 67: ...ons on the remote control to operate it You can also use the On Standby Enter Esc and arrow buttons Commonly available functions include turning on the device when it s in standby mode starting playback adjusting the volume and operating the device s link menu In addition HDMI Link allows your projector and other devices to be turned on and off together If you turn on a connected device the projec...

Page 68: ...ain flammable gas to remove dirt and dust from the projector s lens air filter or case The only parts you should replace are the air filter and the lamp If another part needs replacing contact your dealer or a qualified servicer Cleaning the Lens Clean the lens whenever you notice dirt or dust on the surface Note Carefully open the lens shutter to clean the lens Do not clean the lens while the pro...

Page 69: ...void touching the lens with your bare hands to prevent fingerprints on or damage to the lens surface Cleaning the 3D Glasses Use the included lint free cloth do not use paper towels to gently wipe the 3D glasses whenever you notice dust dirt smudges or fingerprints on the surface Caution Never rub the 3D glasses with abrasive materials ...

Page 70: ...lter to protect your projector and make regular maintenance simple Filter maintenance intervals will depend on the environment If regular maintenance is not performed your Epson projector will notify you when the temperature inside the projector has a reached a high level Do not wait until this warning appears to maintain your projector filter as prolonged exposure to high temperatures may reduce ...

Page 71: ...e Do not use excessive force when tapping the air filter or it may crack and become unusable Do not rinse the air filter in water or use any detergent or solvent to clean it Do not used canned air or the gases may leave a residue 6 Use a small vacuum cleaner that is designed for computers and other office equipment to remove any remaining dust from the surface of the filter If you don t have one g...

Page 72: ...press in on the inner edge of the cover to lock it into place as shown below Replacing the Lamp The projection lamp lasts for up to 4000 hours in Normal mode You can use the Info menu to check how long it s been in use see page 76 It s time to replace the lamp when The projected image gets darker or starts to deteriorate The projector s lamp light flashes orange or red at half second intervals The...

Page 73: ...nt and should be removed carefully to avoid injury Caution Never touch the glass portion of the lamp with your bare hands the invisible residue left by the oil on your hands may shorten the lamp life Use a cloth or glove to handle the new lamp Follow these steps to replace the lamp 1 If the projector is on press the P power button on the projector twice or the Standby button on the remote control ...

Page 74: ...ning The lamp s in this product contain mercury Please consult your state and local regulations regarding disposal or recycling Do not put in the trash 8 Gently insert the new lamp into the projector and press the handle down Tighten the screws Caution Don t touch the glass portion of the lamp assembly Touching the glass could result in premature lamp failure ...

Page 75: ...f the projector and press the Ppower button on the projector or the On button on the remote control Then follow these steps to reset the lamp usage timer 1 Press the Menu button on the projector or remote control 2 Use the menu navigation buttons to open the Reset menu then select Reset Lamp Hours 3 When you see a confirmation prompt highlight Yes and press the Enter button 4 When you re finished ...

Page 76: ...r at least 10 hours The resolution indicates the total number of scan lines in the source signal The number of visible scan lines depends on the signal format standard and selected display settings see page 89 Storing the Projector If you need to store the projector for an extended time do the following Make sure the temperature of the storage area is within 14 to 140 F 10 to 60 C Retract the adju...

Page 77: ...ss and precision parts When shipping the projector for repairs use the original packaging material if possible If you do not have the original packaging use equivalent materials Do not used materials that can become lodged in the projector vents Be sure the carrier is capable of transporting fragile equipment and is aware that the projector is fragile ...

Page 78: ...button let the projector cool down and unplug the power cord Then plug the power cord back in and turn on the projector If this doesn t solve the problem check the status lights on top of the projector Note If the power button and light don t come on they may have been turned off using the Illumination setting see page 56 Lights indicating normal operation Light state Cause and solution All lights...

Page 79: ...500 meters turn on High Altitude Mode so the fan can cool the projector properly see page 57 The temperature light is red The projector is too hot which turns off the lamp automatically Clean or replace the filter see page 70 Also make sure there is plenty of space around the projector for ventilation If you are using the projector at an altitude above 4921 feet 1500 meters turn on High Altitude M...

Page 80: ...on on the projector to select the correct input source Allow a few seconds for the projector to sync up after pressing the button Press the Blank button on the remote control to make sure the picture hasn t been turned off temporarily Check that the power light is on and not flashing and the lens cover is open The projector may be in standby or sleep mode If the Ppower button is lit and the power ...

Page 81: ...WirelessHD Transmitter PowerLite Home Cinema 5020UBe only see page 85 Check that your 3D glasses have not entered standby mode Slide the power switch on the 3D glasses into the Off position then back to the On position Only part of the picture is displayed or the picture is distorted Press the Aspect button on the remote control to select a different aspect ratio see page 30 If the Aspect is set t...

Page 82: ...the Settings tab then click Advanced The method for adjusting the setting varies from computer to computer you may need to click a Monitor tab then make sure the external Monitor port is set as your primary display or enabled See your computer manual or online help for details If you re using Mac OS X 1 Open the System Preferences utility and select Displays 2 Select the VGA Display or Color LCD o...

Page 83: ...moved the projector from a cold environment wait a couple of minutes before using it Adjust the Sharpness setting see page 43 If you re projecting from a computer you may need to adjust the Tracking and Sync settings see page 48 The colors on the screen don t look right Make sure the Input Signal is set correctly for your connected video equipment see page 56 Press the Color Mode button on the rem...

Page 84: ...You may need to replace the remote control batteries see page 22 Press the illumination button and check if the buttons glow If they don t replace the batteries Dim the room lights and turn off any fluorescent lights Make sure the projector is not in direct sunlight Turn off nearby equipment that emits infrared energy such as a radiant room heater Make sure there are no objects between the remote ...

Page 85: ...layback on your video device then turn on the WirelessHD Transmitter and the projector Wait 10 seconds then press the Setup button on the back of the transmitter Make sure the WirelessHD Transmitter is within 32 feet 10 m of the projector isn t obstructed by any large objects and is not placed on a metal surface If the green and orange lights on the transmitter are flashing the unit may be overhea...

Page 86: ...specialist by dialing 562 276 4394 US or 905 709 3839 Canada 6 AM to 8 PM Pacific Time Monday through Friday and 7 AM to 4 PM Pacific Time Saturday Days and hours of support are subject to change without notice Toll or long distance charges may apply Before you call please have the following information ready Product name PowerLite Home Cinema 5020UB 5020UBe Product serial number located on the bo...

Page 87: ...ze 30 to 300 inches 0 76 to 7 62 m Projection distance 2 85 to 62 83 feet 0 87 to 19 15 m Zoom ratio 1 to 2 1 Aspect ratio 16 9 supports 4 3 to 16 10 Fan noise level 22 to 32 dB Lamp Note Lamp life will vary depending on mode selected environmental conditions and usage Brightness decreases over time Turn off this product when not in use to prolong the life of the projector Type UHE Ultra High Effi...

Page 88: ... 0 inches 52 mm Width 6 9 inches 175 mm Depth 5 0 inches 128 mm Weight Approx 1 3 lb 0 6 kg Operating altitude Up to 7500 feet 2286 meters Dimensions Height 5 6 inches 140 mm not including adjustable feet Width 18 4 inches 466 mm Depth 15 6 inches 395 mm Weight 18 4 lb 8 3 kg PowerLite Home Cinema 5020UB 18 9 lb 8 5 kg PowerLite Home Cinema 5020UBe Electrical Rated frequency 50 60 Hz AC Power supp...

Page 89: ...works DNX ICs are used in this projector Compatible Video Formats The projector supports analog video in NTSC PAL and SECAM formats and it automatically adjusts to the incoming signal It can receive these formats as composite or component video which it accepts through the Video and Component ports respectively The projector also supports digital video SDTV HDTV and various monitor display formats...

Page 90: ...60 50 720 480 720 576 720 480 720 576 HDTV 720p 1080i 1080p 50 60 50 60 50 60 1280 720 1920 1080 1920 1080 Signal Refresh rate Hz Resolution VGA 60 72 75 85 640 480 SVGA 56 60 72 75 85 800 600 XGA 60 70 75 85 1024 768 SXGA 70 75 85 60 75 85 60 75 85 1152 864 1280 960 1280 1024 WXGA 60 60 60 75 85 1280 768 1360 768 1280 800 Signal Refresh rate Hz Resolution VGA 60 640 480 SDTV 480i 576i 480p 576p 6...

Page 91: ...er projectors from the Epson website at epson com support U S or epson ca support Canada HDTV 720p 1080i 1080p 50 60 50 60 24 50 60 1280 720 1920 1080 1920 1080 Signal Refresh rate Hz Resolution HDTV 720p 1080i 1080p 50 60 50 60 24 50 60 1280 720 1920 1080 1920 1080 Signal Refresh rate Hz Resolution 3D Format HDTV 720p 1080i 1080p 1080p 50 60 50 60 50 60 24 1280 720 1920 1080 1920 1080 1920 1080 F...

Page 92: ...ndition or has a family history of epilepsy should contact a health care provider before using the 3D function It is recommended that all viewers take regular breaks while watching 3D video images or playing stereoscopic 3D games The suggested breaks are at least 5 to 15 minutes after every 30 to 60 minutes of stereoscopic 3D content viewing Based on the guidelines issued by the 3D Consortium revi...

Page 93: ...nsert the plug into an outlet with dust present and insert the plug firmly into the outlet Failure to do so could result in sparks or fire Don t overload wall outlets extension cords or integral convenience receptacles This can cause fire or electric shock Don t block the slots and openings in the projector case They provide ventilation and prevent the projector from overheating Don t operate the ...

Page 94: ...nce with Proposition 65 in Cal Health Safety Code 25249 5 and following FCC Compliance Statement For United States Users This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates use...

Page 95: ...ission of Seiko Epson Corporation The information contained herein is designed only for use with this Epson product Epson is not responsible for any use of this information as applied to other products Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages losses costs or expenses incurred by purchaser or third parties as a ...

Page 96: ...mark of Epson America Inc HDMI the HDMI logo and High Definition Multimedia Interface are registered trademarks of HDMI Licensing LLC WirelessHD is a registered trademark of WirelessHD LLC General Notice Other product names used herein are for identification purposes only and may be trademarks of their respective owners Epson disclaims any and all rights in those marks This information is subject ...

Page 97: ...cable RCA Video cable HDMI cable Wireless HD Follow these steps to set up the included WirelessHD Transmitter 1 Place the transmitter within 32 feet 10 m of the projector Make sure the front of the transmitter faces the front of the projector See the online User s Guide for more information on the WirelessHD transmission range Note Do not place the transmitter on a metal surface as this may interf...

Page 98: ...een or have other display problems see Troubleshooting 2 Turn the horizontal and vertical lens shift dials to adjust the image position and center it between the top and bottom of the screen 3 To raise the image adjust the front feet as shown below 4 Turn the zoom ring to reduce or enlarge the image 5 Turn the focus ring to sharpen the image 6 Your projector automatically adjusts images that look ...

Page 99: ...itch the main image and sub screen or press the P in P button again to disable picture in picture mode See the online User s Guide for more information on adjusting and configuring the WirelessHD connection and display modes Troubleshooting If you see a blank screen or the No signal message after turning on your video device or computer check the following Make sure the power light on the projecto...

Page 100: ...blems You can download utilities and documentation get FAQs and troubleshooting advice or e mail Epson Registration Register today to get product updates special promotions and customer only offers You can use the CD included with your projector or register online at www epson com webreg Optional accessories For a list of optional accessories see the online User s Guide You can purchase RF 3D glas...

Page 101: ...interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving an...

Page 102: ...er Supplies used with Class B Personal Computers We Epson America Inc Located at 3840 Kilroy Airport Way MS 3 13 Long Beach CA 90806 Telephone 562 290 5254 Declare under sole responsibility that the product identified herein complies with 47CFR Part 2 and 15 of the FCC rules as a Class B digital device Each product marketed is identical to the representative unit tested and found to be compliant w...

Page 103: ...its authorized service center where the product will be repaired and sent back to you You are responsible for packing the product and for all costs to and from the EPSON authorized service center When warranty service involves the exchange of the product or of a part the item replaced becomes Epson property The exchanged product or part may be new or refurbished to the Epson standard of quality an...

Page 104: ...G FROM BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY In Canada warranties include both warranties and conditions Some jurisdictions do not allow limitations on how long an implied warranty lasts and some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitations and exclusions may not apply to you This warranty gives you specific legal rig...

Page 105: ...est pas installé ou utilisé conformément aux directives peut brouiller les ondes radio ou télévisuelles Toutefois il est impossible de garantir qu aucune interférence ne se produira dans une installation particulière Si cet équipement brouille la réception des ondes radio et télévisuelles ce que vous pouvez déterminer en éteignant et en rallumant l équipement nous vous encourageons à prendre l une...

Page 106: ... numériques de classe B Chaque produit commercialisé est identique à l appareil représentatif testé et jugé conforme aux normes Les dossiers tenus indiquent que l équipement produit se situe dans les limites acceptables du fait de la production en quantité et des essais réalisés sur une base statistique en conformité avec le règlement 47CFR alinéa 2 909 Le fonctionnement est soumis aux deux condit...

Page 107: ...produits et pièces de rechange sont couverts pour la période de garantie restante du produit couvert par la présente garantie limitée Si Epson remplace la lampe lors d une intervention au titre de la garantie la lampe de rechange porte la garantie limitée de 90 jours énoncée plus haut Ce que la garantie ne couvre pas Cette garantie suppose l utilisation normale du produit au Canada aux États Unis ...

Page 108: ... autorisant pas l exclusion ou la limitation des dommages accessoires ou indirects il est possible que les limitations et exclusions ci dessus ne s appliquent pas à vous La présente garantie vous donne des droits juridiques spéciaux auxquels peuvent s ajouter d autres droits pouvant varier d un territoire à l autre Pour obtenir les coordonnées d un revendeur autorisé EPSON le plus près de vous veu...

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