5-8
Repair
Rev. A
Confidential
Platen unit can
not open/
close.
Platen unit does
not open.
The cutter blade is
not in the home
position.
B
Check if the cutter
blade is in the home
position.
Turn the knob to
return the cutter
blade to the home
position.
Platen unit does
not close.
Foreign matter
inside the printer.
A
Check whether foreign
matter is inside the
printer.
Remove foreign
matter if there is
any.
Upper frame,
cut sheet
presenter unit
can not open/
close.
Upper frame, cut
sheet presenter
unit can not
open/close.
Foreign matter
inside the cut sheet
presenter module
A
Check whether foreign
matter is inside the cut
sheet presenter
module.
Remove foreign
matter if there is
any.
Table 5-1 Troubleshooting
Phenomenon
Condition
Cause
Level
Where/how to check
Procedure