Epson ET-3750 series User Manual Download Page 205

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205

Faint Printout or Printout Has Gaps
Grainy Printout
Incorrect Colors

Parent topic:

Solving Problems

Related topics

Solving Scanned Image Quality Problems

White or Dark Lines in Printout

If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint:

• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if

necessary.

• Make sure the paper type setting matches the type of paper you loaded.

• Make sure you loaded the printable side of the paper correctly for your product.

• Turn off any high speed settings in your product software.

• Adjust the print quality in the product software.

• You may need to refill the ink. Visually check the ink levels.

• If you have not used the product for a long time, run the Power Cleaning utility.

Note:

Power Cleaning consumes a lot of ink, so run this utility only if you cannot improve print quality

by cleaning the print head.

Parent topic:

Solving Print Quality Problems

Related concepts

Print Head Nozzle Check
Print Head Cleaning
Power Cleaning
Print Head Alignment

Related references

Paper or Media Type Settings - Printing Software

Summary of Contents for ET-3750 series

Page 1: ...ET 3750 User s Guide ...

Page 2: ......

Page 3: ... Power Saving Settings 23 Changing the Sleep Timer Settings 23 Changing the Power Off Timer Settings 25 Epson Connect Solutions for Smartphones Tablets and More 26 Setting Up Epson Connect Services 26 Using Epson Email Print 28 Using the Epson iPrint Mobile App 29 Using Epson Remote Print 29 Using Epson Scan to Cloud 30 Using AirPrint 31 Using Google Cloud Print 31 Android Printing Using the Epson...

Page 4: ...ired Network Connection 51 Connecting to a New Wi Fi Router 52 Disabling Wi Fi Features 52 Loading Paper 54 Loading Paper in the Cassette 54 Paper Loading Capacity 59 Double sided Printing Capacity 60 Compatible Epson Papers 61 Borderless Paper Type Compatibility 62 Paper or Media Type Settings Printing Software 63 Selecting the Paper Settings Control Panel 64 Paper Type Settings Control Panel 64 ...

Page 5: ...ttings Windows 90 Extended Settings Windows 91 Printing Your Document or Photo Windows 92 Locking Printer Settings Windows 93 Locked Setting Options 95 Selecting Default Print Settings Windows 96 Changing the Language of the Printer Software Screens 97 Changing Automatic Update Options 98 Printing with the Built in Epson Driver Windows 10 S 99 Selecting Print Settings Windows 10 S 99 Printing on a...

Page 6: ...125 Starting a Scan from a Scanning Program 127 Starting a Scan from a Smart Device 129 Scanning in Epson Scan 2 130 Additional Scanning Settings Main Settings Tab 133 Additional Scanning Settings Advanced Settings Tab 133 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 134 Image Format Options 135 Scan Resolution Guidelines 136 Refilling Ink 138 Ink Safety Precautions 138 Check In...

Page 7: ...Using the Product Control Panel 164 Cleaning the Paper Guide 166 Cleaning the Print Head Path 167 Checking the Number of Sheets 169 Checking the Sheet Counter Windows 169 Checking the Sheet Counter Mac 170 Cleaning and Transporting Your Product 172 Cleaning Your Product 172 Cleaning the Paper Rollers 174 Transporting Your Product 177 Solving Problems 181 Checking for Software Updates 181 Product S...

Page 8: ...nside the Product 196 Paper Ejection Problems 197 Solving Problems Printing from a Computer 197 Nothing Prints 197 Product Icon Does Not Appear in Windows Taskbar 198 Printing is Slow 199 Solving Page Layout and Content Problems 200 Inverted Image 201 Too Many Copies Print 201 Blank Pages Print 201 Incorrect Margins on Printout 202 Border Appears on Borderless Prints 202 Incorrect Characters Print...

Page 9: ...inal Colors 215 Scanned Image Edges are Cropped 215 Uninstall Your Product Software 215 Uninstalling Product Software Windows 215 Uninstalling Product Software Mac 217 Where to Get Help 217 Technical Specifications 219 Windows System Requirements 219 Mac System Requirements 220 Paper Specifications 220 Printable Area Specifications 222 Scanning Specifications 223 Automatic Document Feeder ADF Spec...

Page 10: ...structions 231 FCC Compliance Statement 232 Binding Arbitration and Class Waiver 232 Trademarks 236 Copyright Notice 236 libTIFF Software Acknowledgment 237 A Note Concerning Responsible Use of Copyrighted Materials 237 Default Delay Times for Power Management for Epson Products 238 Copyright Attribution 238 ...

Page 11: ...11 ET 3750 User s Guide Welcome to the ET 3750 User s Guide For a printable PDF copy of this guide click here ...

Page 12: ...roid Printing Using the Epson Print Enabler Using Fire OS Printing Using Windows 10 Mobile Printing Using Epson Print and Scan App with Windows Tablets Using the Control Panel See these sections to learn about the control panel and select control panel settings Control Panel Buttons and Lights Entering Characters on the LCD Screen Changing LCD Screen Language Adjusting the Screen Brightness Turnin...

Page 13: ...hts 1 power button and light 2 home button 3 help button 4 LCD screen 5 and buttons 6 stop button 7 back button 8 Arrow buttons and OK button 9 reset button 10 start button Status Icon Information Parent topic Using the Control Panel ...

Page 14: ...bled Noise is reduced during printing but the print speed may be reduced Press this icon to change the settings Quiet Mode is disabled Press this icon to change the settings No Ethernet connection An Ethernet connection is established No Wi Fi connection A Wi Fi network error has occurred or the product is searching for a connection A Wi Fi connection is established The number of bars indicates th...

Page 15: ...ange the case of letters select To delete the previous character select To enter numbers or symbols select AB1 To enter a commonly used domain name select To enter a space select Parent topic Using the Control Panel Changing LCD Screen Language You can change the language used on the LCD screen 1 Press the home button if necessary 2 Select Settings 3 Select General Settings ...

Page 16: ...s 5 Scroll down and select Language 6 Select a language Parent topic Using the Control Panel Adjusting the Screen Brightness You can adjust the brightness of the LCD screen 1 Press the home button if necessary 2 Select Settings 3 Select General Settings ...

Page 17: ... OK to exit Parent topic Using the Control Panel Turning Off the Operation Time Out Setting The Operation Time Out setting causes the LCD screen to return to the Home screen after a few minutes of inactivity This feature is enabled by default but you can turn it off 1 Press the home button if necessary 2 Select Settings 3 Select General Settings ...

Page 18: ... 5 Scroll down and set Operation Time Out to Off Parent topic Using the Control Panel Product Parts Locations See these sections to identify the parts on your product Product Parts Front Product Parts Inside Product Parts Back Parent topic Product Basics ...

Page 19: ...19 Product Parts Front 1 Automatic Document Feeder ADF cover 2 ADF input tray 3 ADF edge guides 4 ADF document support 5 ADF output tray extension ...

Page 20: ...20 6 ADF output tray 1 Output tray 2 Paper cassette 3 Paper cassette edge guides 4 Legal size paper guide Parent topic Product Parts Locations ...

Page 21: ...21 Product Parts Inside 1 Document cover 2 Scanner glass 3 Control panel ...

Page 22: ...22 4 Front cover 1 Scanner unit 2 Ink tank cover 3 Ink tanks 4 Ink tank unit 5 Print head Parent topic Product Parts Locations ...

Page 23: ...e LCD screen if it is not used for a period of time You can make the time period shorter and select other options to save energy and resources Changing the Sleep Timer Settings Changing the Power Off Timer Settings Parent topic Product Basics Changing the Sleep Timer Settings You can adjust the time period before your product enters sleep mode and turns off the LCD screen 1 Press the home button i...

Page 24: ...24 3 Select General Settings You see a screen like this 4 Select Basic Settings 5 Select Sleep Timer You see a screen like this ...

Page 25: ...ing Power Saving Settings Changing the Power Off Timer Settings You can have the product turn off automatically if it is not used for a specified period of time 1 Press the home button if necessary 2 Select Settings 3 Select General Settings You see a screen like this 4 Select Basic Settings 5 Select Power Off Timer then select a time period between 30minutes and 12h 12 hours Parent topic Using Po...

Page 26: ...le App Epson Remote Print Scan and send a file as an email or upload it to an online service directly from your Epson product with Epson Scan to Cloud or the Epson iPrint Mobile App Setting Up Epson Connect Services Using Epson Email Print Using the Epson iPrint Mobile App Using Epson Remote Print Using Epson Scan to Cloud Parent topic Product Basics Related tasks Using AirPrint Using Google Cloud...

Page 27: ...27 2 Select Settings 3 Select General Settings You see a screen like this 4 Select Web Service Settings 5 Select Epson Connect Services ...

Page 28: ...PDF Microsoft Office document or photo to an email and send it to your product Both the email and the attachments will print automatically 1 Connect your product to your network See the link below 2 If you did not already set up Email Print when you installed your product software see the link below to use your product control panel to activate your unique email address Or visit epson com connect ...

Page 29: ...n com jm connect Caribbean to learn more about Epson iPrint and check the compatibility of your mobile device 3 Download Epson iPrint from the Apple App Store or Google Play 4 Connect your mobile device to the same wireless network as your product 5 Open Epson iPrint and select your Epson product Now you are ready to print or scan with your mobile device and your Epson product Parent topic Epson C...

Page 30: ...ail address or online services such as Box DropBox Evernote or Google Drive with your Epson Connect account 1 Connect your Epson product to your network See the link below 2 If you did not already set up an Epson Connect account when you installed your product software visit epsonconnect com to create your account and register your product to the Epson Connect service Note Make a note of your prod...

Page 31: ...Print from your device to your product Note For details see the AirPrint page on the Apple website Parent topic Product Basics Related topics Wi Fi or Wired Networking Using Google Cloud Print With a Google Account you can print from your Apple or Android device to your Epson product You can also print from Chromebooks and the Google Chrome browser without drivers or cables 1 Connect your Epson pr...

Page 32: ...rt for Google Cloud Print U S or Epson Support for Google Cloud Print Canada for more information on using Google Cloud Print or the Google Cloud Print website for a list of supported apps Parent topic Product Basics Related topics Wi Fi or Wired Networking Android Printing Using the Epson Print Enabler You can wirelessly print your documents emails photos and web pages right from your Android pho...

Page 33: ... OS 5 and above your device automatically uses the built in Mopria Print Service app to print Visit epson com connect U S epson ca connect Canada or epson com jm connect Caribbean to learn more about Fire OS Printing one of many Epson Connect Partner Solutions and check the compatibility of your mobile device Parent topic Product Basics Related topics Wi Fi or Wired Networking Using Windows 10 Mob...

Page 34: ... Print and Scan App allows you to scan and capture images right to your tablet or to Microsoft OneDrive Note The Epson Print and Scan App does not support Windows 10 Mobile printing 1 Connect your Epson product to your wireless network See the link below 2 Download Epson Print and Scan App from the Microsoft Windows Store 3 Connect your Windows tablet to the same wireless network as your product 4...

Page 35: ...ception of traffic over the wireless LAN Your router may already have a default password enabled by your Internet service provider ISP See your ISP and router documentation for instructions on how to change the default password and better secure your network Connect your product only to a network protected by a firewall Connecting your product directly to the Internet may leave it vulnerable to se...

Page 36: ... point can be connected to your computer over a wireless or wired network 1 Epson product 2 Wireless router or access point 3 Computer with a wireless interface 4 Computer 5 Internet 6 Ethernet cable used only for wired connection to the wireless router or access point Selecting Wireless Network Settings from the Control Panel Parent topic Wi Fi or Wired Networking ...

Page 37: ...ller program guides you through network setup Note Breakdown or repair of this product may cause loss of network data and settings Epson is not responsible for backing up or recovering data and settings during or after the warranty period We recommend that you make your own backup or print out your network data and settings 1 Press the home button if necessary 2 Select the icon and press the OK bu...

Page 38: ...ect To delete the previous character select To enter numbers and symbols select AB1 To enter a space select 7 Press the OK button to enter your password using the on screen keypad and select OK 8 Confirm the displayed network settings and select Start Setup to save them 9 If you want to print a network setup report select Print Check Report Otherwise select Dismiss 10 Press the home button to exit...

Page 39: ...ctly with your computer or another device without requiring a wireless router or access point In Wi Fi Direct Mode the product itself acts as a network access point for up to 4 devices 1 Epson product 2 Computer with a wireless interface 3 Other wireless device Enabling Wi Fi Direct Mode Parent topic Wi Fi or Wired Networking Enabling Wi Fi Direct Mode You can enable Wi Fi Direct mode to allow dir...

Page 40: ... the home button if necessary 2 Select the icon and press the OK button You see a screen like this 3 Select Wi Fi Direct 4 Scroll down and select Start Setup 5 Select Start Setup again You see a screen like this ...

Page 41: ...arent topic Wi Fi Direct Mode Setup Wi Fi Protected Setup WPS If your network uses a WPS enabled wireless router or access point you can quickly connect your product to the network using Wi Fi Protected Setup WPS Note To check if your router is WPS enabled look for a button labeled WPS on your router or access point If there is no hardware button there may be a virtual WPS button in the software f...

Page 42: ...your product directly from your computer or device and then print If you are printing from a computer make sure you installed the network software as described on the Start Here sheet Note If you don t see the icon repeat these steps to try again Parent topic Wi Fi Protected Setup WPS Printing a Network Status Sheet You can print a network status sheet for detailed information about your product s...

Page 43: ...atus sheet to diagnose any problems you have Parent topic Wi Fi or Wired Networking Related tasks Accessing the Web Config Utility Printing a Network Connection Report You can print a network connection report to view solutions to any problems you may have using your product on a network 1 Press the home button if necessary 2 Select Settings 3 Select General Settings ...

Page 44: ...onnection Check 6 Select Print Check Report 7 Press the start button to print the network connection report Examine the error codes and solutions shown on the network connection report Network Connection Report Codes and Messages Parent topic Wi Fi or Wired Networking ...

Page 45: ...ges that may appear on the top of the report 1 Error code 2 Message Note Error codes and messages listed here may not all apply to your product Error Codes and Messages Error code and message Solution E1 Confirm that the network cable is connected and network devices such as hub router or access point are turned on Make sure your router access point and or hub are turned on and the network cable i...

Page 46: ...and remove any obstacles between them Also move your product away from devices such as wireless phones or microwaves Confirm that the SSID shown on the network connection report matches the label on your router or access point Also make sure your SSID uses only ASCII characters and symbols or your product cannot display the SSID correctly If you are trying to connect using the WPS push button meth...

Page 47: ...as MAC address filtering enabled register your product s MAC address so it is not filtered Locate the MAC address on the network connection report and check your router or access point documentation for instructions If your router or access point is using shared authentication with WEP security confirm that you are using the correct authentication key and index If your router or access point limit...

Page 48: ...ed on and do the following If your product s Obtain IP Address setting is set to Manual check the IP address subnet mask and default gateway addresses on the network connection report to see if they are correct If not correct the settings If DHCP is enabled set your product s Obtain IP Address setting to Auto If you want to use the DHCP assigned address as a static address set the Obtain IP Addres...

Page 49: ...work settings If your router or access point uses WEP security with several registered passwords make sure that the first registered password is set on your product E13 Confirm the following Entered security key password is correct Index of the security key password is set to the first number Connection and network setup of the PC or other device is correct Contact your network administrator for a...

Page 50: ...e You can connect up to four computers or other devices to your product using a Wi Fi Direct Simple AP connection If you want to add another device disconnect an existing connected device first Parent topic Printing a Network Connection Report Changing or Updating Network Connections See these sections to change or update how your product connects to a network Accessing the Web Config Utility Chan...

Page 51: ...he instructions on the Start Here sheet Parent topic Changing or Updating Network Connections Changing a Wi Fi Connection to a Wired Network Connection If you have already connected your product to your computer wirelessly you can change to a wired network connection if necessary 1 Disable your product s Wi Fi features 2 Connect one end of an Ethernet network cable to the product s LAN port 3 Conn...

Page 52: ... Uninstall your product software Mac Go to the next step 2 Download and install your product software from the Epson website using the instructions on the Start Here sheet Parent topic Changing or Updating Network Connections Disabling Wi Fi Features You may need to disable your product s Wi Fi features if you change your network connection type or need to solve a problem with your network connect...

Page 53: ...u see a screen like this 3 Select Wi Fi Recommended 4 Select Change Settings 5 Select Others 6 Select Disable Wi Fi 7 Select Start Setup to disable Wi Fi Parent topic Changing or Updating Network Connections ...

Page 54: ...ess Paper Type Compatibility Paper or Media Type Settings Printing Software Selecting the Paper Settings Control Panel Selecting the Default Paper Source Settings Loading Paper in the Cassette You can load paper up to this size in the paper cassette Legal 8 5 14 inches 216 356 mm Note Before loading paper make sure your product is not currently printing scanning or copying 1 Open the front cover ...

Page 55: ...55 2 Pull out the paper cassette until it stops 3 Slide the edge guides outward ...

Page 56: ...the cassette with the glossy or printable side facedown and slide it in until it stops Note Make sure the paper is loaded against the rear of the cassette For legal size paper extend the legal paper guide and load paper using the guide line as shown ...

Page 57: ...57 Insert up to 10 envelopes with the printable side facedown and flap edge left as shown Load a sheet of loose leaf or other paper with holes as shown ...

Page 58: ...Make sure the paper fits under the tabs on the edge guides 6 Slide the cassette back into the product until it stops 7 Select the size and type of the paper you loaded on the product LCD screen and select OK Note If you are printing on letterhead make sure you select Letterhead as the paper type Make sure you select the correct paper size setting 8 Extend the output tray ...

Page 59: ...edge first Check the paper package for any additional loading instructions Parent topic Loading Paper Related references Paper Loading Capacity Paper Loading Capacity See the table here for the loading capacity of the paper cassettes Paper type Loading capacity Plain paper Copier paper Letterhead paper Letter 8 5 11 inches 216 279 mm or A4 8 3 11 7 inches 210 297 mm size or smaller 150 sheets Lega...

Page 60: ...hes 216 279 mm or A4 8 3 11 7 inches 210 297 mm or smaller 120 sheets 30 sheets Legal 8 5 14 inches 216 356 mm 1 sheet Epson Bright White Paper Letter 8 5 11 inches 216 279 mm 120 sheets 30 sheets Epson Premium Presentation Paper Matte Double sided Letter 8 5 11 inches 216 279 mm 1 sheet You cannot print double sided on the following paper types Epson Presentation Paper Matte Epson Photo Paper Glo...

Page 61: ... Size Part number Sheet count Epson Bright White Paper Letter 8 5 11 inches 216 279 mm S041586 500 Epson Presentation Paper Matte Letter 8 5 11 inches 216 279 mm S041062 100 Legal 8 5 14 inches 216 356 mm S041067 100 Epson Premium Presentation Paper Matte 8 10 inches 203 254 mm S041467 50 Letter 8 5 11 inches 216 279 mm S041257 S042180 50 100 Epson Premium Presentation Paper Matte Double sided Let...

Page 62: ... 5 7 inches 127 178 mm S041945 20 8 10 inches 203 254 mm S041946 20 Letter 8 5 11 inches 216 279 mm S042182 S042175 25 50 Epson Premium Photo Paper Semi gloss 4 6 inches 102 152 mm S041982 40 Letter 8 5 11 inches 216 279 mm S041331 20 Parent topic Loading Paper Borderless Paper Type Compatibility You can print borderless photos on compatible paper types in compatible sizes Borderless Paper Types P...

Page 63: ...r Media Type setting Plain paper Epson Bright White Paper Plain Paper Bright White Paper Envelopes Envelope Epson Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Glossy Premium Photo Paper Glossy Epson Photo Paper Glossy Photo Paper Glossy Epson Premium Photo Paper Semi gloss Premium Photo Paper Semi Gloss Epson Presentation Paper Matte Epson Premium Pre...

Page 64: ...r Settings Paper Source Settings Paper Setting You see a screen like this 3 Select Paper Size 4 Select the paper size you loaded 5 Select Paper Type 6 Select the paper type you loaded 7 Select Favorite Paper Settings to choose from a list of commonly used paper settings 8 Select the home button to exit Paper Type Settings Control Panel Parent topic Loading Paper Paper Type Settings Control Panel S...

Page 65: ...mium Photo Paper Semi gloss Prem Semi Gloss Epson Presentation Paper Matte Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double sided Prem Matte Parent topic Selecting the Paper Settings Control Panel Selecting the Default Paper Source Settings You can change default paper source settings using the control panel on the product 1 Press the home button if necessary 2 ...

Page 66: ...to exit Paper Source Settings Options Parent topic Loading Paper Paper Source Settings Options Select the paper source options you want to use for your print jobs Paper Source Settings option Available settings Description Paper Setting Various Select the paper size and type for each paper source A4 Letter Auto Switching On Select On to switch the selected paper size to match the loaded paper Lett...

Page 67: ... Setup Auto Display On Select On to automatically display a menu that lets you select the paper size and type when you load paper in the product Note If this setting is disabled you cannot print using AirPrint Off Parent topic Selecting the Default Paper Source Settings ...

Page 68: ...it Placing Originals on the Scanner Glass Placing Originals in the Automatic Document Feeder ADF Original Document Specifications Placing Originals on the Scanner Glass You can place originals up to this size on the scanner glass Letter 8 5 11 inches 216 279 mm or A4 8 3 11 7 inches 210 297 mm Note When originals are placed in the ADF and on the scanner glass priority is given to the originals in ...

Page 69: ...s or you may damage the product Parent topic Placing Originals on the Product Related topics Copying Scanning Placing Originals in the Automatic Document Feeder You can place single or multi page original documents in the Automatic Document Feeder ADF Make sure the originals meet the Automatic Document Feeder specifications before loading them Caution Make sure your originals are not creased or fo...

Page 70: ...70 1 Open the ADF document support and slide out the ADF output tray extension 2 Slide the ADF edge guide outward 3 Fan your stack of originals and tap them gently on a flat surface to even the edges ...

Page 71: ...F edge guide against the originals but not too tightly Note If you are copying two originals onto one sheet make sure the originals are loaded as shown Parent topic Placing Originals on the Product Related topics Copying Scanning ADF Original Document Specifications You can load original documents that meet these specifications in the ADF ...

Page 72: ...anner glass for these types of originals Photos Thermal paper Fabric or other non paper originals Originals with uneven surfaces such as embossed documents Originals containing staples or paper clips Originals with carbon paper backing Originals with wet ink Originals that are bound Originals with labels stickers or sticky notes Ripped curled folded deteriorated or wrinkled originals Originals wit...

Page 73: ...n copy documents or photos onto various sizes and types of paper including Epson special papers 1 Place your original document or photo on the scanner glass or place multi page documents in the ADF 2 Load the paper you want to print on 3 Press the home button if necessary 4 Select Copy You see a screen like this 5 To print more than one copy select Copies and use the and buttons to increase or dec...

Page 74: ... Related topics Placing Originals on the Product Copying Options Select the copying options you want to use for your copies Note Not all options or settings may be available depending on other copying settings Copy Copying option Available settings Description B W Copies the document in black and white Color Copies the document in color 2 Sided 1 1 Sided Select to make 2 sided copies When you sele...

Page 75: ...t Scroll down and select the document orientation and layout order settings as necessary Quality Standard Adjusts the quality of your copies Best Original Orientation Up Direction Specifies the orientation of your originals Left Direction Remove Shadow Off Select On to erase the shadows that appear in the center of a document when copying a book or that appear around a document when copying thick ...

Page 76: ...sing the Product Printing with Windows You can print with your product using any Windows application as described in these sections Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain softw...

Page 77: ...your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 If necessary select your product name as the printer you want to use Note You may also need to select Properties or Preferences to view your print settings You see the Main tab of your printer settings window ...

Page 78: ...ing may not exactly match the name of your paper Check the paper type settings list for details 8 Select the Quality setting that matches the print quality you want to use 9 Select a Color option To print a color document or photo select the Color setting To print text and graphics in black or shades of gray select the Black Grayscale setting 10 To print on both sides of the paper select the 2 Sid...

Page 79: ...r print Some settings may be unavailable depending on the paper type and border setting you have chosen Draft For draft printing on plain paper Standard For everyday text and image printing Standard Vivid For text and graphics with good quality and print speed High For photos and graphics with high print quality More Settings Opens a window that lets you choose among levels of speed and quality Pa...

Page 80: ...e following options for 2 Sided Printing Auto Long edge binding to print your double sided print job by automatically flipping the paper on the long edge Auto Short edge binding to print your double sided print job by automatically flipping the paper on the short edge Manual Long edge binding to print your double sided print job by printing one side and prompting you to flip the paper over on the ...

Page 81: ...81 You see this window 3 Select the double sided printing options you want to use 4 Click OK to return to the Main tab ...

Page 82: ... to return to the Main tab 9 Print a test copy of your double sided document to test the selected settings 10 Follow any instructions displayed on the screen during printing Double sided Printing Options Windows Print Density Adjustments Windows Parent topic Printing with Windows Related tasks Selecting Basic Print Settings Windows Double sided Printing Options Windows You can select any of the av...

Page 83: ...a booklet Parent topic Selecting Double sided Printing Settings Windows Print Density Adjustments Windows You can select any of the available options on the Print Density Adjustment window to adjust the print quality of your double sided print job Print Density Sets the level of ink coverage for double sided printing Increase Ink Drying Time Sets the amount of time required for drying ink after pr...

Page 84: ...on to size your image to fit the paper you loaded Select the size of your document or photo as the Document Size setting and the size of your paper as the Output Paper setting If you want to center your image on the paper select the Center option Select the Zoom to option to reduce or enlarge your document or photo by a specific percentage Select the percentage in the menu 2 Select one of the foll...

Page 85: ...button Anti Copy Pattern adds a watermark that only appears when your printout is copied Watermark adds a visible watermark to your printout Header Footer adds information such as the date and time to the top or bottom of your printout Note Click the Settings button to customize the text and location of the header or footer 4 Select any of the Additional Settings options to customize your print Cu...

Page 86: ...r tones Depending on the selected color mode you can also adjust the midtone density using the Gamma setting Fix Photo Improves the color contrast and sharpness of flawed photos Note Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces For this to work both eyes and the nose must be visible in the subject s face If your photo includes a face with an inte...

Page 87: ... increase readability Emphasize Thin Lines Adjusts the weight of printed lines to increase visibility Edge Smoothing Smooths jagged edges in low resolution images such as screen captures or images from the Web Fix Red Eye Reduces or removes red eye in photos Print Text in Black Prints colored text in black For Color Text Prints colored text on a background pattern or underlined For Color Graphs an...

Page 88: ...ettings options to add headers or footers when you print The items are available to print at the top or bottom of your pages in either the left right or center of the page Note These settings are not saved with your document You can select to print the following information User Name Computer Name Date Date Time Document Name Collate Number copy number Note The user name computer name date and tim...

Page 89: ...roups of print settings you can select a printing preset on the Main or More Options tab Note You can create your own preset by clicking the Add Remove Presets button 1 Click the Main or More Options tab You see the available Printing Presets on the left 2 Place your cursor over one of the Printing Presets to view its list of settings ...

Page 90: ...topic Printing with Windows Selecting Extended Settings Windows You can select additional settings that apply to all the print jobs you send to your product 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings 3 Click the Maintenance tab You see the maintenance options ...

Page 91: ...ings Windows Parent topic Printing with Windows Extended Settings Windows You can select from these settings on the Extended Settings window Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues Separator Page Before each document prints a separator page containing the title user date and time Remove white borders Removes white margins that may appear...

Page 92: ...ints graphics with a finer screening pattern Allow Applications to Perform ICM Color Matching Allows applications to perform ICM color matching Always Use the Driver s Paper Source Setting Prints using the paper source setting in the printer driver rather than the setting in your application Output 1 page documents facedown in 2 Sided mode Outputs single sided pages in a 2 sided print job facedown...

Page 93: ...ent unauthorized changes 1 Do one of the following Windows 10 Click and select Settings Devices Printers scanners Select your product name and select Manage Printer properties Windows 8 x Navigate to the Apps screen and select Control Panel Hardware and Sound Devices and Printers Right click your product and select Printer properties Windows 7 Click and select Devices and Printers Right click your...

Page 94: ... the Optional Settings tab by changing the user or group permissions in the Security tab 3 Click Driver Settings You see this window 4 Select the checkbox for each setting you want to lock To lock all print settings select All Document Settings 5 Under Advanced Settings select the setting option you want to use for each locked setting 6 Click OK Locked Setting Options Parent topic Printing with Wi...

Page 95: ...elete Lets you add or delete a customized text or image based watermark Settings Lets you select the size position and other watermark settings Header Footer Off Prohibits headers or footers On Allows headers and footers Settings Lets you select the text and position for printing headers and footers Color Color Allows color printing Grayscale Allows printing in black or shades of gray only 2 sided...

Page 96: ... default print settings 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings You see the printer settings window 3 Select the print settings you want to use as defaults in all your Windows programs 4 Click OK These settings are now the defaults selected for printing You can st...

Page 97: ...sed on the Windows printer software screens 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings You see the printer settings window 3 Click the Maintenance tab You see the maintenance options 4 Select the language you want to use as the Language setting ...

Page 98: ... for updates or disable this feature 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Software Update Settings You see this window 3 Do one of the following To change how often the software checks for updates select a setting in the Check every menu To disable the automatic update feature ...

Page 99: ...ct software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store Selecting Print Settings Windows 10 S Parent topic Printing from a Computer Selecting Print Settings Windows 10 S Select the settings for your print job in your Windows 10 S application 1 Open a photo or document for printing 2 Select the print command in your application Note You may ...

Page 100: ...a window like this 4 Select the type of paper you loaded as the Media setting Note The setting may not exactly match the name of your paper Check the paper type settings list for details 5 Click the Advanced button ...

Page 101: ... you loaded as the Paper Size setting 7 To print multiple copies select or enter the number as the Copy Count setting 8 To print multiple copies of multi page documents in sets select the Collated checkbox 9 Click OK You return to the printing preferences window ...

Page 102: ...102 10 Select the Layout tab 11 Select the orientation of your document as the Orientation setting ...

Page 103: ... s Print window 14 Click OK or Print to start printing Parent topic Printing with the Built in Epson Driver Windows 10 S Printing on a Mac You can print with your product using any Mac printing program as described in these sections Note If you have an Internet connection it is a good idea to check for updates to your product software on Epson s support website Selecting Basic Print Settings Mac S...

Page 104: ...basic settings for the document or photo you want to print 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 Select your product as the Printer setting 4 If necessary click the arrow next to the Printer s...

Page 105: ...Note The print window may look different depending on the Mac OS version and the application you are using 5 Select the Copies and Pages settings as necessary Note If you do not see these settings in the print window check for them in your application before printing ...

Page 106: ... them in your application before printing They may be accessible by selecting Page Setup from the File menu 7 Select any application specific settings that appear on the screen such as those shown in the image above for the Preview application 8 Select Print Settings or Printer Features from the pop up menu You see these settings ...

Page 107: ...Settings Mac Printing Your Document or Photo Mac Print Quality Options Mac You can select any of the available Print Quality options to fine tune the quality of your print Some settings may be unavailable depending on the paper type setting you have chosen Draft For draft printing on plain paper Normal For everyday text and image printing Normal Vivid For everyday text and image printing with good...

Page 108: ...from the print window Note If you do not see these settings in the print window check for them in your application before printing They may be accessible by selecting Page Setup from the File menu 1 Select the size of the paper you loaded as the Paper Size setting If you are printing a borderless photo select the Borderless checkbox or a paper size with a Borderless option You can also select a cu...

Page 109: ...hoto by selecting Layout from the pop up menu on the print window To print multiple pages on one sheet of paper select the number of pages in the Pages per Sheet pop up menu To arrange the print order of the pages select a Layout Direction setting To print borders around each page on the sheet select a line setting from the Border pop up menu To invert or flip the printed image select the Reverse ...

Page 110: ...g Settings from the pop up menu on the print window Note Some options may be pre selected or unavailable depending on other settings you have chosen or if you are accessing the product over a network This screen may be different depending on the Mac OS version you are using 1 Select one of the Two sided Printing options ...

Page 111: ...ble sided document to test the selected settings 5 Follow any instructions displayed on the screen during printing Double sided Printing Options and Adjustments Mac Parent topic Printing on a Mac Double sided Printing Options and Adjustments Mac You can select any of the available options in the Two sided Printing Settings pop up menu to set up your double sided print job Long Edge binding Orients...

Page 112: ...de of the paper before printing the other side in double sided printing Parent topic Selecting Double sided Printing Settings Mac Managing Color Mac You can adjust the Color Matching and Color Options settings to fine tune the colors in your printout or turn off color management in your printer software 1 Select Color Matching from the pop up menu in the print window 2 Select one of the available ...

Page 113: ...o Advanced Settings and select settings for Brightness Contrast Saturation and individual color tones You can also select a color Mode setting for printing photos and graphics and the Fix Red Eye setting to reduce or remove red eye in photos Depending on the selected color mode you can also adjust the midtone density using the Gamma setting Fix Photo Improves the color contrast and sharpness of fl...

Page 114: ...pply to all the print jobs you send to your product 1 In the Apple menu or the Dock select System Preferences 2 Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies 3 Select Driver or Options You see a screen like this 4 Select any of the available printing preferences 5 Click OK Printing Preferences Mac Parent topic Printing on a Mac ...

Page 115: ...in the same orientation for easier filing Remove white borders Removes white margins that may appear when you print borderless photos Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions Establish bidirectional communication Allows the product to communicate with the computer Do not change the default setti...

Page 116: ...window Checking Print Status Mac Parent topic Printing on a Mac Related tasks Selecting Basic Print Settings Mac Selecting Page Setup Settings Mac Selecting Print Layout Options Mac Selecting Double sided Printing Settings Mac Managing Color Mac ...

Page 117: ...lick the print job and click or Delete To pause a print job click the print job and click or Hold To resume a print job click the paused print job and click or Resume To pause printing for all queued print jobs click Pause or Pause Printer To display other printer information click Settings or Supply Levels Parent topic Printing Your Document or Photo Mac Printing From a Chromebook With a Google A...

Page 118: ...button that appears next to your product 6 Click Register on the confirmation screen Your product s LCD screen displays a confirmation message 7 Select OK or press the OK button on your product to confirm the Google Cloud Print connection and print a test page 8 To print to the connected product select the print command in your Chrome app Your product is now linked to your Google Account and can b...

Page 119: ...Program Starting a Scan from a Smart Device Parent topic Scanning Related topics Placing Originals on the Product Starting a Scan Using the Product Control Panel You can scan an image to a variety of destinations uing your product s control panel 1 Make sure you installed the product software and connected the product to your computer or network Note Restart your computer after installing the prod...

Page 120: ...evices port on your Windows 7 or Windows Vista computer the port is set up automatically on Windows 10 and Windows 8 x 6 Follow the instructions in the links below to complete your scan Scanning to a Connected Computer Setting Up a WSD Port Windows 7 Windows Vista Control Panel Scanning Options Changing Default Scan Job Settings Parent topic Starting a Scan Related tasks Using Epson Scan to Cloud ...

Page 121: ...nager and automatically scan using those settings on your product control panel Note Be sure you have installed Epson Scan 2 and Event Manager on your computer before scanning to your computer 1 Place your original on the product for scanning 2 Press the home button if necessary 3 Select Scan You see a screen like this 4 Select Computer ...

Page 122: ...he following options Save as JPEG to save the scanned image as a JPEG file Save as PDF to save the scanned document or image as a PDF file Attach to email to open the default email software on your computer and save the scanned document or images as an email attachment Follow custom setting to save the scanned document or image using custom settings you have selected using the Event Manager custom...

Page 123: ...lect Install 6 When you see the User Account Control screen click Continue Note If you see an Uninstall screen click Uninstall and repeat these steps as necessary 7 When you see the message Your device is ready to use in the Windows taskbar click the message 8 On the Driver Software Installation screen make sure your product is listed as Ready to use Then click Close 9 Do one of the following Wind...

Page 124: ...cuments then select the orientation of the original A4 A6 Legal Half Letter Envelope 10 5 7 4 6 8 10 8 5 13 Executive Auto Cropping Select for photos with dark edges Max Area Select for most photos Original Type Text Specifies the type of original you are scanning Text Image Photo Density 4 to 4 Adjusts the lightness or darkness of scanned images Remove Shadow On Erases the shadows that appear in ...

Page 125: ... Manager Mac Open the Applications folder click Epson Software and select Event Manager 2 Open the Scanner Windows or Select Scanner Mac drop down list and select your product if necessary 3 Click Make Job Settings 4 Open the Edit Job Settings drop down list and select the scan job settings you want to view or change 5 Change the settings as necessary Note If you create a new job you can only assi...

Page 126: ...the Epson website for use with Windows 10 S you must obtain software only from the Windows Store Windows 10 Click and select EPSON Epson Scan 2 Windows 8 x Navigate to the Apps screen and select Epson Scan 2 Windows other versions Click or Start and select All Programs or Programs Select EPSON Epson Scan 2 Epson Scan 2 Mac Open the Applications folder open the Epson Software folder and select Epso...

Page 127: ... 2 window like this Parent topic Starting a Scan Starting a Scan from a Scanning Program You can start Epson Scan 2 from a TWAIN compliant scanning program to select scan settings scan and open the scanned image in the program ...

Page 128: ...indows 10 S you must obtain software only from the Windows Store 1 Open your scanning program and select its scanning option See your scanning program help for instructions 2 Select your product Note In certain programs you may need to select your product as the source first If you see a Select Source option choose it and select your product With Windows do not select a WIA option for your product...

Page 129: ...w like this Parent topic Starting a Scan Starting a Scan from a Smart Device You can start a scan from a smart device using the Epson iPrint app You can save the scanned document to your device or a cloud service e mail it or print it ...

Page 130: ...ect your product 4 Select the scan settings and scan your original 5 Save your scanned image to a file or cloud location Parent topic Starting a Scan Scanning in Epson Scan 2 Epson Scan 2 automatically scans your document and saves the scanned file in PDF format in your operating system s Documents or My Documents folder or opens it in your scanning program You can select settings preview and chan...

Page 131: ... or select Auto Detect to have Epson Scan 2 automatically detect the source 3 Select the Document Size setting that matches the size of your original You can select Customize to enter a custom size if necessary 4 Select the image type of your original and how you want it scanned as the Image Type setting ...

Page 132: ...ormat in which you want to save your scanned file as the Image Format setting If necessary select Options and select any desired format options 11 Enter the file name for your scanned file in the File Name field If necessary select Settings to modify the file name settings 12 Select the location in which you want to save your scanned file as the Folder setting If necessary select Select to create ...

Page 133: ...mat that supports multiple pages such as PDF or Multi TIFF If you select another file format each scanned image or page is saved as a separate file Parent topic Scanning in Epson Scan 2 Additional Scanning Settings Advanced Settings Tab You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab Not all adjustment settings may be available depending on other setting...

Page 134: ...e results of descreening do not appear in the preview image only in your scanned image Edge Fill Corrects shadowing around the edges of the image by filling the shadows with black or white Dual Image Output Scans the original image twice using different output settings Windows only Parent topic Scanning in Epson Scan 2 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 You can scan a ...

Page 135: ...he PDF or protect printing or editing properties 12 Click OK 13 Confirm the File Name setting and select a Folder setting for your document 14 Click Scan The scanned image is saved as a searchable PDF Parent topic Scanning in Epson Scan 2 Image Format Options You can select different image formats and related options For details on available options click the icon on the Epson Scan 2 Image Format ...

Page 136: ...mat that is readable by Windows and Mac systems using Adobe Reader Acrobat or other programs You can save multi page documents in one PDF file Recognized text in the scanned document can be searched Parent topic Scanning in Epson Scan 2 Scan Resolution Guidelines The Resolution setting measured in dpi dots per inch controls the amount of detail captured in your scans Increasing the resolution rais...

Page 137: ...pi dots per inch and you will double the image size later change the Resolution setting to 600 dpi You will scan the image at 100 or smaller size Select the Epson Scan 2 Resolution setting based on how you will use the scanned image Email view on a computer screen post on the web 96 to 200 dpi Print fax convert to editable text OCR create searchable PDF 200 to 300 dpi Parent topic Scanning in Epso...

Page 138: ...nk levels in the tanks instead it estimates the amount of ink remaining by internally monitoring ink usage The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions As a precaution perform regular visual inspections of the ink tanks to ensure ink levels do not fall below the lower line Continued use of the product when the ink level...

Page 139: ...cool dark place Store the ink bottles in the same environment as the product When storing or transporting an opened ink bottle do not tilt the bottle and do not subject it to impacts or temperature changes Otherwise ink may leak even if the cap on the ink bottle is tightened securely Be sure to keep the ink bottle upright when tightening the cap and take measures to prevent ink from leaking when y...

Page 140: ...s Note The product has a low ink alert system The accuracy of this system depends on the user refilling the ink tanks correctly The product cannot directly measure the ink levels in the tanks instead it estimates the amount of ink remaining by internally monitoring ink usage The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions ...

Page 141: ...print when ink is low and you can check your ink levels at any time using a utility on your Windows computer 1 To check your ink levels access the Windows Desktop and double click the icon for your product in the right side of the Windows taskbar or click the up arrow and double click You see a window like this ...

Page 142: ...en the ink level is below the lower line on the tank could damage the product Parent topic Check Ink Levels Related tasks Refilling the Ink Tanks Checking Ink Levels Mac You can check your ink levels using a utility on your Mac 1 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility an...

Page 143: ... displayed are an estimate and may differ from the actual ink remaining in the ink tanks To confirm the actual remaining ink visually check the ink levels in the ink tanks Continued use of the product when the ink level is below the lower line on the tank could damage the product Parent topic Check Ink Levels Related tasks Refilling the Ink Tanks ...

Page 144: ...indows computer 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click Select Monitoring Preferences You see this window 2 To disable promotional offers deselect the Display Epson Offers checkbox Parent topic Check Ink Levels ...

Page 145: ... to charge the print head Yields vary considerably based on images printed print settings paper type frequency of use and temperature Ink Bottle and Maintenance Box Part Numbers Parent topic Refilling Ink Ink Bottle and Maintenance Box Part Numbers Use these part numbers when you order or purchase new ink bottles or a new maintenance box Use the ink by the date printed on the package Ink color Par...

Page 146: ...not refilled according to these instructions As a precaution perform regular visual inspections of the ink tanks to ensure ink levels do not fall below the lower line Continued use of the product when the ink level is below the lower line on the tank could damage the product Caution Wear disposable gloves while refilling the ink tanks to avoid staining your hands If ink spills wipe it off immediat...

Page 147: ...147 3 Open the ink tank cover then open the cap for the ink tank you are going to fill ...

Page 148: ...n your skin wash it thoroughly with soap and water If ink gets into your eyes flush them immediately with water If ink gets into your mouth spit it out immediately Seek medical advice if problems persist Keep the ink bottles out of the reach of children and do not drink the ink 5 Position the top of the ink bottle along the slot in front of the filling port then slowly stand the bottle up to inser...

Page 149: ...flows into the tank and stops automatically when the ink is filled to the upper line Note If ink does not flow from the bottle lift and reinsert the bottle 7 When the ink tank is full remove the ink bottle and securely close the ink tank cap Note If any ink remains in the bottle replace the bottle cap and tighten it Store the bottle upright for later use 8 Repeat the previous steps as necessary fo...

Page 150: ...eplace the maintenance box Note the following precautions when replacing the maintenance box Do not remove the maintenance box or its cover except when replacing the maintenance box Do not touch the green chip on the side of the maintenance box Do not tilt the maintenance box after removing it or ink may leak Do not touch the openings in the maintenance box or you may get ink on you Do not drop th...

Page 151: ...e box that has been removed and left uninstalled for a long period Keep the maintenance box away from direct sunlight Note The maintenance box is a user replaceable part and is not covered by the product warranty Parent topic Refilling Ink ...

Page 152: ...ality declines You can check for clogged nozzles before you clean them so you don t clean them unnecessarily Note You cannot clean the print head if the ink level has reached the lower line on the ink tank and may not be able to clean it when the ink level in any of the tanks is low You must refill the ink tank first If you still see white or dark lines or gaps in your printouts even after cleanin...

Page 153: ...ad nozzles using the control panel on your product 1 Make sure there are no errors on the LCD screen and the output tray is extended 2 Load a few sheets of plain paper in the product 3 Press the home button if necessary 4 Select Maintenance and press the OK button 5 Press the OK button to select Print Head Nozzle Check ...

Page 154: ...press the right arrow button to select X Follow the instructions on the screen to clean the print head If you don t see any improvement after cleaning the print head up to 3 times turn the product off and wait at least 12 hours Then try cleaning the print head again If quality still does not improve run a Power Cleaning If there is still no improvement contact Epson support Parent topic Print Head...

Page 155: ...e product 3 Do one of the following Windows Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 4 Se...

Page 156: ...ated tasks Refilling the Ink Tanks Cleaning the Print Head Using a Computer Utility Loading Paper in the Cassette Print Head Cleaning If print quality has declined and the nozzle check pattern indicates clogged nozzles you can clean the print head Note You cannot clean the print head if the ink level has reached the lower line on the ink tank and may not be able to clean it when the ink level in a...

Page 157: ...ling the Ink Tanks Cleaning the Print Head Using the Product Control Panel You can clean the print head nozzles using the control panel on your product 1 Make sure there are no errors on the LCD screen and the output tray is extended 2 Load a few sheets of plain paper in the product 3 Press the home button if necessary 4 Select Maintenance and press the OK button ...

Page 158: ... a nozzle check and confirm that the print head is clean If you don t see any improvement after cleaning the print head up to 3 times turn off the product and wait at least 12 hours Then try cleaning the print head again If quality still does not improve run a Power Cleaning If there is still no improvement contact Epson support Parent topic Print Head Cleaning Related references Where to Get Help...

Page 159: ...of the Windows taskbar or click the up arrow and right click Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 4 Select Head Cleaning You see a window like this 5 Click Start to begin the cleaning cycle The power light flashes throughout the clea...

Page 160: ... lines Print head is clean Print head needs cleaning If there are no gaps click Finish If there are gaps or the pattern is faint click Clean to clean the print head again If you don t see any improvement after cleaning the print head up to 3 times turn off the product and wait at least 12 hours Then try cleaning the print head again If quality still does not improve run a Power Cleaning If there i...

Page 161: ...n ink pad reaches the end of its service life the product stops printing and you must contact Epson for support Power Cleaning Using the Product Control Panel Power Cleaning Using a Computer Utility Parent topic Print Head Maintenance Related tasks Refilling the Ink Tanks Power Cleaning Using the Product Control Panel You can run a Power Cleaning using the control panel on your product After a Pow...

Page 162: ...a Power Cleaning you must turn off the product and wait at least 12 hours before running another Power Cleaning 1 Make sure there are no errors on the LCD screen and the output tray is extended 2 Load a few sheets of plain paper in the product 3 Do one of the following Windows Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the...

Page 163: ...run a nozzle check If the print quality did not improve turn off the product and wait at least 12 hours before running another Power Cleaning If the print quality does not improve after running the Power Cleaning utility multiple times contact Epson for support Parent topic Power Cleaning Related tasks Refilling the Ink Tanks ...

Page 164: ...g Print Quality Aligning the Print Head Using the Product Control Panel You can align the print head using the control panel on your product 1 Make sure there are no errors on the LCD screen and the output tray is extended 2 Load a few sheets of plain paper in the product 3 Press the home button if necessary 4 Select Maintenance and press the OK button 5 Select Print Head Alignment and press the O...

Page 165: ... Note Do not cancel printing while you are printing a head alignment pattern 8 Check the printed pattern and select the number representing the most solid printed pattern for each set on the LCD screen Ruled Line Alignment Vertical Alignment Horizontal Alignment 9 Press the OK button when you are finished ...

Page 166: ...plain paper in the cassette in this size Letter 8 5 11 inches 216 279 mm or A4 8 3 11 7 inches 210 297 mm 2 Select Maintenance You see a screen like this 3 Scroll down and select Paper Guide Cleaning 4 Follow the on screen instructions to clean the paper guide 5 Repeat these steps as necessary until the paper comes out clean Parent topic Adjusting Print Quality Related tasks Cleaning the Print Hea...

Page 167: ...r may be smeared with ink To clean the print head path use the following Several cotton swabs cup 59 ml water containing 2 to 3 drops of mild dish detergent A small flashlight Caution Do not use any other liquid to clean the print head path or you may damage your product 1 Turn off the product 2 Unplug the power cable 3 Disconnect any connected cables 4 Lift up the scanner unit ...

Page 168: ... touch the print head rail or wipe the grease off of it You may not be able to print 6 Moisten a cotton swab with the water and detergent mixture and squeeze out any excess moisture Lightly wipe the ink off the translucent film Caution Do not press too hard on the film or you may dislocate the anchor springs and damage your product ...

Page 169: ...n that displays the number of sheets of paper that have fed through the product Note You can also view the number of sheets of paper fed through the product by printing a nozzle check Checking the Sheet Counter Windows Checking the Sheet Counter Mac Parent topic Adjusting Print Quality Checking the Sheet Counter Windows You can check the number of sheets of paper that have fed through the product ...

Page 170: ...Checking the Number of Sheets Checking the Sheet Counter Mac You can check the number of sheets of paper that have fed through the product by checking the sheet counter 1 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 2 Select Printer and Option I...

Page 171: ...171 You see this window 3 After checking the number of sheets fed into the printer click OK to close the window Parent topic Checking the Number of Sheets ...

Page 172: ...p your product working at its best you should clean it several times a year Caution Do not use a hard brush alcohol or paint thinner to clean the product or you may damage it Do not use oil or other lubricants inside the product or let water get inside it 1 Turn off the product 2 Unplug the power cord 3 Disconnect any connected cables 4 Pull out the paper cassette and remove the paper 5 Open the d...

Page 173: ...s area on the left with a soft lint free cloth microfiber is recommended moistened with a little glass cleaner Caution Do not spray glass cleaner directly on the glass and do not press the glass surface with any force 7 Close the document cover ...

Page 174: ...r case and control panel with a soft dry cloth Do not use liquid or chemical cleansers Parent topic Cleaning and Transporting Your Product Cleaning the Paper Rollers If you encounter repeated paper feed issues from the cassette clean the paper rollers inside the product 1 Turn off the product 2 Unplug the power cable 3 Disconnect any connected cables ...

Page 175: ...175 4 Slide out the paper cassette and remove the paper 5 Make sure the ink tank caps are securely closed ...

Page 176: ...Be careful not to trap your fingers under the product 7 Use a soft moist cloth to clean the paper rollers as shown Rotate the rollers to clean them thoroughly 8 Return the product to its normal position Caution Do not leave the printer on its side for an extended period of time ...

Page 177: ... upside down otherwise ink may leak When storing or transporting an opened ink bottle do not tilt the bottle and do not subject it to impacts or temperature changes Otherwise ink may leak even if the cap on the ink bottle is tightened securely Keep the ink bottle upright when tightening the cap and keep the bottles level during transportation Do not put opened ink bottles in the box with the produ...

Page 178: ...position the home position If not turn on the product wait for the print head to move to the far right then turn the product off again 6 Secure the print head to the case with tape Caution Do not place tape on the white flat cable inside the product otherwise you may damage your product ...

Page 179: ...179 7 Make sure the ink tank caps are securely closed and close the ink tank cover 8 Lower the scanner unit ...

Page 180: ...t in its original packaging materials if possible or use equivalent cushioning around the product Be sure to remove the tape from the print head before turning on your product If print quality has declined when you print again clean and align the print head Parent topic Cleaning and Transporting Your Product Related concepts Print Head Cleaning Print Head Alignment ...

Page 181: ... Software Updates It s a good idea to check Epson s support website occasionally for free updates to your product software Visit epson com support U S epson ca support Canada or epson com jm support Caribbean and select your product Windows Your printer software automatically checks for updates You can also manually update the software by selecting Software Update here Accessing the Windows Deskto...

Page 182: ...lp button LCD screen message Condition solution Printer error Turn on the printer again See your documentation for details A fatal error has occurred Turn the product off and then back on again If the error continues check for a paper jam If there is no paper jam contact Epson for support Paper out in XX Load paper in the specified cassette Paper Setup Auto Display is set to Off Some features may ...

Page 183: ...ke sure the printer port is selected correctly on the Port tab of the Printer Properties screen Windows or the System Properties USB list Mac Select USBXXX for a USB connection or EpsonNet Print Port for a network connection Check that the printer driver is installed on the computer and that the USB port settings for the printer are correct Recovery mode An error has occurred during firmware updat...

Page 184: ...ditions you may see the ink reset message even when there is still ink in the tanks 2 Select the colors that you refilled on the LCD screen 3 Follow the instructions on the LCD screen to reset the ink levels Note The product has a low ink alert system The accuracy of this system depends on the user refilling the ink tanks correctly The product cannot directly measure the ink levels in the tanks in...

Page 185: ...e if your product is operating properly 1 Disconnect any interface cables connected to your product 2 Load plain paper in the product 3 Press the home button if necessary 4 Select Maintenance and press the OK button 5 Select Print Head Nozzle Check and press the OK button ...

Page 186: ...e nozzle check pattern has gaps clean or align the print head If the page does not print the product may have a problem Check the other solutions in this manual If they do not work contact Epson Parent topic Solving Problems Related concepts Print Head Cleaning Print Head Alignment Uninstall Your Product Software Related references Where to Get Help Resetting Control Panel Defaults If you have a p...

Page 187: ...d Settings Resets all control panel settings and any stored information You see a confirmation screen 5 Select Yes to reset the selected settings Select No if you want to cancel the operation Parent topic Solving Problems Solving Setup Problems Check these sections if you have problems while setting up your product Noise After Filling the Ink Software Installation Problems Control Panel Setup Prob...

Page 188: ...necessary cables are securely connected at both ends If you still have problems installing software disconnect the cable and carefully follow the instructions on the Start Here sheet Also make sure your system meets the requirements for your operating system Close any other programs including screen savers and virus protection software and install your product software again In Windows make sure y...

Page 189: ...nnect to a Wireless Router or Access Point If your product has trouble finding or connecting to a wireless router or access point try these solutions If you are connecting the product via Wi Fi Protected Setup WPS and the Wi Fi icon on your product s LCD screen is not lit or does not appear make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the ...

Page 190: ...eless network name manually If your router or access point has security enabled determine the kind of security it is using and any required password or passphrase for connection Then make sure to enter the exact WEP key or WPA passphrase correctly Check if your computer is restricting the available wireless channels If so verify that your wireless access point is using one of the usable channels a...

Page 191: ...the instructions in your router documentation Note If you are reading these instructions online you will lose your Internet connection when you restart your router so note the next step before restarting it 4 Download your product software from the Epson website using the instructions on the Start Here sheet If you have replaced your router reinstall your product software to connect to the new rou...

Page 192: ...sure your product software was installed correctly If necessary reinstall your software Note If you are using a 5 GHz wireless router set the router to operate in dual band 2 4 GHz and 5 GHz mode If your router uses a single network name SSID for both the 2 4 GHz and 5 GHz band give each band its own network name SSID instead such as Home Network 2 4 GHz and Home Network 5 GHz See your router docu...

Page 193: ...e or large metal object such as a filing cabinet Note If you are using a 5 GHz wireless router set the router to operate in dual band 2 4 GHz and 5 GHz mode If your router uses a single network name SSID for both the 2 4 GHz and 5 GHz band give each band its own network name SSID instead such as Home Network 2 4 GHz and Home Network 5 GHz See your router documentation or contact your internet serv...

Page 194: ...high resolution a network communication error may occur Try scanning again at a lower resolution If network communication was interrupted while starting Epson Scan 2 exit Epson Scan 2 wait a few seconds and restart it If Epson Scan 2 cannot restart turn off your product turn it back on and try restarting Epson Scan 2 again Check the scanner setting and reset the connection if necessary using Epson...

Page 195: ...your product makes a noise but nothing copies try these solutions Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary If the nozzle check page does not print but the product s power is on make sure your product software is installed correctly Make sure your product is level not tilted Parent topic Solving Copying Problems Related concepts P...

Page 196: ...ow these guidelines Use new smooth high quality paper that is not curled creased old too thin or too thick Load paper in the cassette printable side down Follow any special loading instructions that came with the paper Parent topic Solving Paper Problems Related references Paper Jams Inside the Product Paper Jams Inside the Product If you see a message that paper has jammed in the product follow t...

Page 197: ...Panel Related topics Loading Paper Solving Problems Printing from a Computer Check these sections if you have problems while printing from your computer Note When printing using AirPrint the available print settings are different from those covered in this manual See the Apple website for details Nothing Prints Product Icon Does Not Appear in Windows Taskbar Printing is Slow Parent topic Solving P...

Page 198: ...g Windows 10 Click and select Settings Devices Printers scanners Select your product name and select Manage Printing preferences Windows 8 x Navigate to the Apps screen and select Control Panel Hardware and Sound Devices and Printers Right click your product name select Printing Preferences and select your product name again if necessary Windows 7 Click and select Devices and Printers Right click ...

Page 199: ...ay have automatically slowed down to protect the print mechanism from overheating or becoming damaged Let the product rest with the power on for 30 minutes then try printing again For the fastest printing select the following settings in your product software Turn on any high speed settings in your product software Select a lower print quality setting Windows Click the Maintenance or Utility tab s...

Page 200: ...nts Mac System Requirements Related tasks Selecting Basic Print Settings Windows Selecting Extended Settings Windows Selecting Basic Print Settings Mac Selecting Printing Preferences Mac Solving Page Layout and Content Problems Check these sections if you have problems with the layout or content of your printed pages Note When printing using AirPrint the available print settings are different from...

Page 201: ...pic Solving Page Layout and Content Problems Blank Pages Print If blank pages print unexpectedly try these solutions Make sure you selected the correct paper size settings in your printing program and printer software If a blank page exists in a document you are printing and you want to skip printing it select the Skip Blank Page setting in your printer software if available Run a print head nozzl...

Page 202: ...age Setup Settings Mac Related topics Loading Paper Border Appears on Borderless Prints If you see a border on borderless prints try these solutions Make sure you are printing on a compatible borderless paper type and size Note For custom paper sizes make sure you select a supported borderless page width Windows Make sure you selected the Borderless setting in your printer software Mac Make sure y...

Page 203: ...ers still appear in your prints try connecting your product using a different cable Parent topic Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings Mac Selecting Basic Print Settings Windows Selecting Page Setup Settings Mac Incorrect Image Size or Position If your printed image is the wrong size or in the wrong position try these solutions Make sure you selected...

Page 204: ...ftware Turn off any high speed settings in your product software Align the print head Make sure the product is not printing while tilted or at an angle Parent topic Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings Mac Selecting Basic Print Settings Windows Related topics Loading Paper Solving Print Quality Problems Check these sections if your printouts have pr...

Page 205: ...table side of the paper correctly for your product Turn off any high speed settings in your product software Adjust the print quality in the product software You may need to refill the ink Visually check the ink levels If you have not used the product for a long time run the Power Cleaning utility Note Power Cleaning consumes a lot of ink so run this utility only if you cannot improve print qualit...

Page 206: ...a sheet of paper smudges may appear on the reverse side of heavily saturated or dark images If one side of a sheet will contain a lighter image or text print that side first Adjust the density and or ink drying time settings If printed copies are smeared lower the copy density setting on the product control panel The ink levels may be low and you may need to refill the ink Visually check the ink l...

Page 207: ...gs Windows Selecting Printing Preferences Mac Selecting Extended Settings Windows Cleaning the Paper Guide Faint Printout or Printout Has Gaps If your printouts are faint or have gaps try these solutions Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary The ink levels may be low Visually check the ink levels Make sure the paper type setti...

Page 208: ...re you loaded the printable side of the paper correctly for your product Select a higher print quality setting and turn off any high speed settings in your product software Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary Align the print head Adjust the print quality You may need to increase the image resolution or print a smaller size s...

Page 209: ...printouts have incorrect colors try these solutions Make sure the paper type setting matches the paper you loaded Make sure the Grayscale setting is not selected in your printer software If you selected Standard Vivid Windows or Normal Vivid Mac as the quality setting in the printer software try selecting Standard Windows or Normal Mac instead Run a nozzle check to see if any of the print head noz...

Page 210: ...oncepts Print Head Nozzle Check Print Head Cleaning Power Cleaning Related references Compatible Epson Papers Related tasks Selecting Basic Print Settings Mac Selecting Basic Print Settings Windows Selecting Additional Layout and Print Options Windows Refilling the Ink Tanks Managing Color Mac Solving Scanning Problems Check these solutions if you have problems scanning with your product Scanning ...

Page 211: ...dby If so wake your system and restart Epson Scan 2 Check the connection setting and test the connection using Epson Scan 2 Utility Windows 10 Click and select EPSON Epson Scan 2 Utility Make sure the correct product is selected If necessary select the Other tab and click Reset Windows 8 x Navigate to the Apps screen and select Epson Scan 2 Utility Make sure the correct product is selected If nece...

Page 212: ...Parent topic Solving Problems Image Consists of a Few Dots Only If your scanned image consists only of a few dots try these solutions Make sure you placed your original for scanning facing the correct way If the Image Type setting is Black White adjust the Threshold and scan again Parent topic Solving Scanned Image Quality Problems Line of Dots Appears in All Scanned Images If a line of dots appea...

Page 213: ...nds beyond its base in all directions Adjust these Epson Scan 2 settings if available and try scanning again Increase the Resolution setting If the Image Type setting is Black White adjust the Threshold setting If the Image Type setting is Color or Grayscale select the Unsharp Mask setting If the Image Type setting is Black White select Text Enhancement If the Image Type setting is Color or Graysc...

Page 214: ... and try scanning again Select the Advanced Settings tab and adjust the Brightness setting If the Image Type is set to Black White select Text Enhancement If the Image Type is set to Color or Grayscale change the Text Enhancement setting to High Parent topic Solving Scanned Image Quality Problems Ripple Patterns Appear in an Image You may see a ripple pattern called a moiré in scanned images of pr...

Page 215: ...ust the Color Enhance setting Parent topic Solving Scanned Image Quality Problems Related references Additional Scanning Settings Main Settings Tab Additional Scanning Settings Advanced Settings Tab Scanned Image Edges are Cropped If the edges of a scanned image are cropped make sure your original is placed correctly for scanning If necessary move your original away from the edges of the scanner g...

Page 216: ...lick Yes or Continue In the next window select your product and click OK Then follow any on screen instructions 4 Do one of the following to uninstall Epson Event Manager then follow any on screen instructions Windows 10 8 x Select Epson Event Manager and click Uninstall Windows 7 Windows Vista Open the Windows Control Panel utility Select Programs and Features In Classic view select Programs and ...

Page 217: ...aller icon 6 In the Epson Uninstaller screen select the checkbox for each software program you want to uninstall 7 Click Uninstall 8 Follow the on screen instructions to uninstall the software 9 Reinstall your product software Note If you uninstall the printer driver and your product name remains in the Print Fax Print Scan or Printers Scanners window select your product name and click the remove ...

Page 218: ...to 4 PM Pacific Time Saturday Canada 905 709 3839 6 AM to 8 PM Pacific Time Monday through Friday and 7 AM to 4 PM Pacific Time Saturday Days and hours of support are subject to change without notice Toll or long distance charges may apply Purchase Supplies and Accessories You can purchase genuine Epson ink and paper at epson com U S sales epson ca Canadian sales or epson com jm Caribbean sales Yo...

Page 219: ...s Printable Area Specifications Scanning Specifications Automatic Document Feeder ADF Specifications Ink Specifications Dimension Specifications Electrical Specifications Environmental Specifications Interface Specifications Network Interface Specifications Safety and Approvals Specifications Windows System Requirements To use your product and its software your computer should use one of these Mic...

Page 220: ...x OS X 10 11 x OS X 10 10 x OS X 10 9 x OS X 10 8 x OS X 10 7 x OS X 10 6 8 Note For the latest product software available for your operating system visit the Epson support site at epson com support U S epson ca support Canada or epson com jm support Caribbean select your product and select Downloads Parent topic Technical Specifications Paper Specifications Note Since the quality of any particula...

Page 221: ...mm 16 9 wide 4 7 1 inches 102 181 mm Half Letter 5 5 8 5 inches 140 216 mm Paper types Plain paper Note Your product also supports compatible papers distributed by Epson Select the link at the end of this topic to view a list of compatible Epson papers Weight Plain paper 17 lb 64 g m2 to 24 lb 90 g m2 Envelopes Size No 10 4 1 9 5 inches 105 241 mm Paper types Plain bond paper Weight 20 lb 75 g m2 ...

Page 222: ...When printing borderless quality may decline in the expanded printable area Single sheets 1 Top bottom margins 0 12 inch 3 mm 2 Reduced print quality area top 1 61 inches 41 mm 3 Reduced print quality area bottom 1 46 inches 37 mm Borderless ...

Page 223: ...ced print quality area left 0 70 inch 18 mm 4 Reduced print quality area right 1 61 inches 41 mm Parent topic Technical Specifications Scanning Specifications Scanner type Flatbed color Photoelectric device CIS Effective pixels 10200 14040 pixels 1200 dpi Document size Maximum 8 5 11 7 inches 216 297 mm Scanner glass US letter or A4 Scanning resolution 1200 dpi main scan 2400 dpi sub scan ...

Page 224: ...e Paper type Plain paper Paper weight 17 lb 64 g m2 to 24 lb 90 g m2 Loading capacity Approximately 30 sheets US letter or A4 size 10 sheets legal or 8 5 13 inches 216 330 mm size Parent topic Technical Specifications Ink Specifications Note Epson s warranties do not extend to any damage caused by the use of third party ink or ink not designed for your printer The included initial ink bottles must...

Page 225: ...fications Related references Ink Bottle and Maintenance Box Part Numbers Dimension Specifications Height Stored 9 1 inches 231 mm Printing 10 inches 255 mm Width Stored 14 8 inches 375 mm Printing 16 4 inches 417 mm Depth Stored 13 7 inches 347 mm Printing 19 8 inches 503 mm Weight without ink or power cord 14 8 lb 6 7 kg Parent topic Technical Specifications Electrical Specifications Power supply...

Page 226: ...to 40 C 1 month at 104 F 40 C Humidity without condensation Operating 20 to 80 RH Storage 5 to 85 RH Parent topic Technical Specifications Interface Specifications Interface type Hi Speed USB Device Class for computers Parent topic Technical Specifications Network Interface Specifications Wi Fi Standard IEEE 802 11 b g n complies with either IEEE 802 11 b g or IEEE 802 11 b g n depending on purcha...

Page 227: ... connected device should be IEEE802 3az compliant Communication modes Auto 10Mbps Full duplex 10Mbps Half duplex 100Mbps Full duplex 100 Mbps Half duplex Connector RJ 45 Security Protocol SSL TLS HTTPS Server Client IPPS Parent topic Technical Specifications Safety and Approvals Specifications United States Safety UL60950 1 EMC FCC part 15 Subpart B class B Canada Safety CAN CSA C22 2 No 60950 1 E...

Page 228: ...ference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment or its transmit antenna that is installed outdoors is subject to licensing This equipment complies with FCC IC radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency RF Exposure Guidelines in Supplement C to OET65...

Page 229: ...sure to follow all warnings and instructions marked on the product Use only the type of power source indicated on the product s label Use only the power cord that comes with the product Use of another cord may cause fires or shock Do not use the cord with any other equipment Make sure the AC power cord meets the relevant local safety standard Place the product near a wall outlet where the plug can...

Page 230: ...or store the product outdoors Do not place the product near excessive heat sources or in direct sunlight Leave enough room around the product for sufficient ventilation Do not block or cover openings in the case or insert objects through the slots Keep the product away from potential sources of electromagnetic interference such as loudspeakers or the base units of cordless telephones Keep your pro...

Page 231: ...ns Radio waves from this product may adversely affect the operation of medical equipment or automatically controlled devices such as pacemakers automatic doors or fire alarms When using this product near such devices or inside a medical facility follow the directions from authorized staff members at the facility and follow all posted warnings and directions on the device to avoid causing an accide...

Page 232: ...sult the dealer or an experienced radio TV technician for help WARNING The connection of a non shielded equipment interface cable to this equipment will invalidate the FCC Certification or Declaration of this device and may cause interference levels which exceed the limits established by the FCC for this equipment It is the responsibility of the user to obtain and use a shielded equipment interfac...

Page 233: ... resolve any Dispute informally If Epson and you do not reach an agreement to resolve the Dispute within the sixty 60 days you or Epson may commence an arbitration Notice to Epson must be addressed to Epson America Inc ATTN Legal Department 3840 Kilroy Airport Way Long Beach CA 90806 the Epson Address The Dispute Notice to you will be sent to the most recent address Epson has in its records for yo...

Page 234: ...e relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party s individual claim In some instances the costs of arbitration can exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court The arbitrator s award is binding and may be entered as a judgment in any court of compete...

Page 235: ... sending a written letter to the Epson Address within thirty 30 days of your assent to this Agreement including without limitation the purchase download installation of the Software or other applicable use of Epson Hardware products and services that specifies i your name ii your mailing address and iii your request to be excluded from the final binding individual arbitration procedure and waiver ...

Page 236: ...reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written permission of Seiko Epson Corporation The information contained herein is designed only for use with this Epson product Epson is not responsible for any use of this information as applied t...

Page 237: ...ising or publicity relating to the software without the specific prior written permission of Sam Leffler and Silicon Graphics THE SOFTWARE IS PROVIDED AS IS AND WITHOUT WARRANTY OF ANY KIND EXPRESS IMPLIED OR OTHERWISE INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL INCIDENT...

Page 238: ...period of nonuse This is to ensure that the product meets Energy Star standards of energy efficiency More energy savings can be achieved by setting the time to sleep to a shorter interval Parent topic Copyright Notice Copyright Attribution 2019 Epson America Inc 1 19 CPD 53995R2 Parent topic Copyright Notice ...

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