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Epson Equity 4, User Manual

Introducing the Epson Equity 4, a versatile and powerful device designed to enhance your productivity. Access the comprehensive User Manual, available for free download at manualshive.com, to unlock all the features and functionalities. Discover endless possibilities and maximize your experience with this user-friendly manual, tailored just for you.

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Chapter 6 

Troubleshooting

Identifying Your System . . . . . . . . . . . . . . . . . . . . . .

6-1

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . .

6-2

The Computer Won’t Start . . . . . . . . . . . . . . . . . . . . .

6-5

The Computer Does Not Respond . . . . . . . . . . . . . . . .

6-6

Restoring the Power Supply . . . . . . . . . . . . . . . . .

6-8

Password Problems . . . . . . . . . . . . . . . . . . . . . . . . .

6-9

Accessing Your System . . . . . . . . . . . . . . . . . . . .

6-10

Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . .

6-11

Monitor Problems . . . . . . . . . . . . . . . . . . . . . . . . . .

6-12

Diskette Problems . . . . . . . . . . . . . . . . . . . . . . . . . .

6-13

Diskette Drive Problems . . . . . . . . . . . . . . . . . . . . . .

6-15

Hard Disk Problems . . . . . . . . . . . . . . . . . . . . . . . .

6-16

Installing the Drive . . . . . . . . . . . . . . . . . . . . . .

6-17

Preparing the Drive . . . . . . . . . . . . . . . . . . . . . .

6-18

Accessing Data on the Drive . . . . . . . . . . . . . . . . .

6-18

Software Problems . . . . . . . . . . . . . . . . . . . . . . . . .

6-19

Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . .

6-20

Option Card Problems . . . . . . . . . . . . . . . . . . . . . . .

6-22

Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . .

6-23

Memory Module Problems . . . . . . . . . . . . . . . . . . . .

6-23

Appendix A Specifications

CPU and Memory . . . . . . . . . . . . . . . . . . . . . . . . . .

A-1

Controllers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

A-2

Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

A-3

Mass Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

A-4

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

A 4

Physical Characteristics . . . . . . . . . . . . . . . . . . . . . . .

A-5

Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . .

A-5

Environmental Requirements . . . . . . . . . . . . . . . . . . .

A - 6

Power Source Requirements . . . . . . . . . . . . . . . . . . . .

A-7

System Memory Map . . . . . . . . . . . . . . . . . . . . . . . .

A-8

Extended VGA Modes . . . . . . . . . . . . . . . . . . . . . . .

A-9

Wingine Modes . . . . . . . . . . . . . . . . . . . . . . . . . . .

A-10

X

Summary of Contents for Equity 4

Page 1: ...EPSON User s Guide ...

Page 2: ...FCC COMPLIANCE STATEMENT FOR AMERICAN USERS ...

Page 3: ...f merchantability and fitness for a particular purpose or for any indirect special or consequential damages Some states do not allow the exclusion of incidental or consequential damages so this exclusion may not apply to you COPYRIGHT NOTICE TRADEMARKS Epson is a registered trademark of Seiko Epson Corporation VirtualCache is a trademark of Epson Portland Inc Copyright Q 1993 by Epson America Inc ...

Page 4: ... heat register Operate the computer using the type of power source indicated on its label If you plan to operate the computer in Germany observe the following safety precaution To provide adequate short circuit protection and over current protection for this computer the building installation must be protected by a 16 Amp circuit breaker Beim Anschluf3 des Computers an die Netzversorgung muf3 sich...

Page 5: ...the computer yourself Refer all servicing to qualified service personnel 14 Unplug the computer from the wall outlet and refer servicing to qualified service personnel under the following conditions A When the power cord or plug is damaged B If liquid has entered the computer C If the computer does not operate normally when the operating instructions are followed Adjust only those controls that ar...

Page 6: ...t jamais les bloquer Ne pas placer l ordinateur p s d une source de chaleur directe L e fonctionnement de l ordinateur doit s effectuer conformkment au type de source d abmentation indiqu e sur l iquette Lorsqu on d sire utiliser l ordinateur en Allemagne on doit observer les normes s u a s qui suivent Afin d assurer une protection ad4quat e a l ordinateur contre les courtcircuits et le survoltage...

Page 7: ... service de cet appareil a un technicien qualifie 14 Debrancher l ordinateur de la prise murale et confier le service au perso d de service quahfib selon ks conditions qui suivent A Lorsque le cordon d alimentation ou la prise sont endommagk B Lorsqu un liquide s est inf dans l oromateur C Lorsque l ordinateur refuse de fonctionner normalement m e en suivant les instructions N ajuster que les comm...

Page 8: ... 5 How Disks Store Data 1 6 Types of Diskette Drives 1 7 Caring for Diskettes and Diskette Drives 1 10 Write protecting Diskettes 1 12 Inserting and Removing Diskettes 1 14 Using a Single Diskette Drive System 1 16 Formatting Diskettes 1 17 Making Backup Copies 1 17 Using a Hard Disk Drive 1 18 Special Keys on the Keyboard 1 20 Stopping a Command or Program 1 21 Resetting the Computer 1 22 Using a...

Page 9: ...g the Jumpers 2 8 Memory Modules SIMMs 2 9 Inserting SIMMs 2 11 Removing SIMMS 2 13 Installing an Option Card 2 14 Removing an Option Card 2 18 Removing the Option Card Connector Board 2 19 Replacing the Option Card Connector Board 2 20 Installing a New Processor Chip 2 21 Using the Alternate VGA Interface 2 22 Replacing the Cover 2 24 Post installation Procedures 2 25 Chapter 3 Installing and Rem...

Page 10: ...pter 4 Running System Diagnostics Starting the Program 4 2 Deleting Tests 4 3 Adding Tests 4 4 Running Tests 4 5 Resuming From an Error 4 6 System Diagnostic Tests 4 7 Error Messages 4 8 Chapter 5 Formatting a Hard Disk Starting the Program 5 2 Formatting a New Disk 5 3 Reformatting a Used Disk 5 3 selecting an Option 5 3 Selecting a Drive 5 4 Option 1 Format 5 4 Modifying the Defective Track Tabl...

Page 11: ...6 15 Hard Disk Problems 6 16 Installing the Drive 6 17 Preparing the Drive 6 18 Accessing Data on the Drive 6 18 Software Problems 6 19 Printer Problems 6 20 Option Card Problems 6 22 Mouse Problems 6 23 Memory Module Problems 6 23 Appendix A Specifications CPU and Memory A 1 Controllers A 2 Interfaces A 3 Mass Storage A 4 Keyboard A 4 Physical Characteristics A 5 Power Supply A 5 Environmental Re...

Page 12: ...Glossary index xi ...

Page 13: ...ietary memory architecture which allows the system to use all its system memory as a virtual cache pool Integrated VGA video graphics array controller with Wingine video technology developed by Chips and Technologies for Microsoft Windows users Math coprocessor built into the 486DX2 50 and 486DX2 66 microprocessor chips Built in VGA port Two built in serial ports and one built in parallel port Bui...

Page 14: ...r uses all the RAM as a virtual cache buffer You ll notice the improved performance especially when running memory consuming graphics programs such as Windows applications or CAD programs Using the built in interfaces you can connect your peripheral devices directly to the computer so you don t have to install option cards You can use the option slots to enhance your system with extra functions su...

Page 15: ...a tape drive or a CD ROM drive As your storage needs expand you can install additional drives OverDrive Processor If you have the 486SX 33 model you can enhance your system by installing an Intel OverDrive processor This processor doubles the internal clock speed so your system runs much faster Alternate VGA Interface If you want to install a high resolution graphics adapter card for additional gr...

Page 16: ...emove and replace the computer s cover change jumper settings and install optional equipment such as option cards and memory modules Chapter 3 explains how to install and remove disk drives Chapter 4 provides instructions for running system diagnostics Chapter 5 gives the procedure for formatting a hard disk Chapter 6 contains troubleshooting tips Appendix A lists the specifications of your comput...

Page 17: ... 0 0 0 Turning the computer on and off Using disks and disk drives Using special keys on the keyboard Stopping a command or program Resetting the computer Using a password Changing the processor speed Preparing a hard disk for moving Using AUTOEXEC BAT and other batch files Using Your Computer 1 1 ...

Page 18: ...f 0 Do not connect or disconnect any peripheral device cables including the mouse or keyboard or power cables when the computer s power is on 0 Never turn on the computer with a protective card in a 5 25 inch diskette drive 0 Never turn off or reset your computer while a disk drive light is on This can destroy data stored on the disk 0 Always wait at least 20 seconds after you turn off the power b...

Page 19: ... information 3 To turn on the computer press the power button located on the right side of the front panel as shown below power Indicator power button The power indicator lights up After a few seconds the computer displays a count of its system memory and then performs its power on diagnostics This is a series of checks the computer runs each time you turn it on to make sure everything is working ...

Page 20: ...rogram to correct the information See Chapter 2 of the Setup Guide for instructions If you do not want to run SETUP ignore the prompt After a few seconds the computer either loads the operating system from the hard disk or the diskette in drive A or prompts you for the password if you have set one When you enter the correct password the computer loads the operating system What happens next depends...

Page 21: ...4 Press the power button to turn off the computer and then turn off any peripheral devices monitor printer etc Using Disks and Disk Drives The disk drives in your computer allow you to store data on disk and then retrieve and use your stored data This section explains how disks work and tells you how to 0 0 0 0 0 0 0 0 Use different types of diskettes and diskette drives Care for your diskettes an...

Page 22: ... dirt A hard disk stores data the same way that a diskette does but it works much faster and has a much larger storage capacity All disks are divided into data storage compartments by sides tracks and sectors Double sided diskettes store data on both sides On each side are concentric rings called tracks on which a disk can store data A disk is further divided by sectors which can be visualized as ...

Page 23: ...der the read write head where the data is to be written A diskette has an exposed area where the read write head can access it Because data is stored magnetically you can retrieve it record over it and erase it just as you play record and erase music on a cassette tape Types of Diskette Drives The following list describes the four types of diskette drives you can use in your computer and which dis...

Page 24: ...s per track With 8 sectors per track a diskette holds up to 320KB With 9 sectors per track a diskette holds up to 360KB of information approximately 150 pages of text Note You must format a new diskette before you can store data on it See Formatting Diskettes later in this section Drive and diskette incompatibilities If your computer has more than one type of diskette drive or if you use different...

Page 25: ...e If you want to format a 720KB diskette in a 1 44MB drive or format a 360KB diskette in a 1 2MB drive make sure you include the correct parameter in your format command See your operating system manual for instructions If you have any combination of the above drives 1 44MB 1 2MB 720KB or 360KB and you are using MS DOS you can copy files from one drive to another using COPY or XCOPY as long as the...

Page 26: ... drive or reset or turn off the computer while the drive light is on This light indicates that the computer is copying data to or from a diskette If you interrupt this process you can destroy data Keep diskettes in a moderate environment Don t leave them sitting in the sun or in extreme cold or heat because this can destroy the data 0 Keep diskettes away from dust and dirt Small particles of dust ...

Page 27: ...ou need to write on a label that is already on the diskette use only a soft tip pen not a ballpoint pen or a pencil 0 Carefully label your diskettes and indicate the type and density Do not stick several labels on top of one another this can make it difficult to insert and remove the diskette in the drive Store diskettes in their protective envelopes and in a proper location such as a diskette con...

Page 28: ...on the back of the diskette in the lower right corner shown below To write protect a 3 5 inch diskette slide the switch toward the edge of the diskette until it clicks into position exposing a hole in the comer switch To remove the write protection slide the switch toward the center of the diskette until it clicks into position and the hole is covered Note A high density 3 5 inch diskette has an a...

Page 29: ...small rectangular notch shown below with an adhesive write protect tab Write protect tabs usually are included in a new package of blank 5 25 inch diskettes notch TO remove the write protection peel off the write protect tab Using Your Computer 1 23 ...

Page 30: ...ter leading into the drive as shown in the following illustration Slide the diskette into the drive until it clicks into place release button metal shutter When you want to remove the diskette make sure the drive light is off then press the release button When the diskette pops out remove it and store it properly 1 14 Using Your Computer ...

Page 31: ... inch diskette drives have a release button instead of a latch When you want to remove a diskette first make sure the disk drive light is off Then flip up the latch and carefully pull out the diskette Place it in its protective envelope and store it in a proper location such as a diskette container Caution Never remove a diskette or reset or turn off the computer while a diskette drive light is on...

Page 32: ... you may often swap diskettes this way it is important to remember which diskette is which It is also a good idea to write protect your original diskette See Write protecting Diskettes above If you have a hard disk and one diskette drive you can load the operating system and application programs from the hard disk create and store your data there and use the diskette drive just for copying data to...

Page 33: ...manual for instructions on formatting diskettes Making Backup Copies It is important to make copies of all your data and system diskettes Make backup or working copies of all diskettes that contain programs such as your operating system Reference and Utility diskettes then use only the copies Store the original diskettes away from your working diskettes Also copy your data diskettes regularly when...

Page 34: ...ard disk eliminating the inconvenience of swapping diskettes to access different files The added storage capacity makes it easy to move back and forth between different programs and data files However because it is so easy to add programs and files to your hard disk you may find yourself trying to organize hundreds of files Most operating systems let you keep related files together in directories ...

Page 35: ...up to date Curing for your hard disk Follow these precautions to protect your hard disk drive from damage and to avoid losing data 0 0 0 Never turn off or reset the computer when the hard disk access light is on This light indicates that the computer is copying data to or from the hard disk If you interrupt this process you can lose data Never attempt to open the hard disk drive The disk itself is...

Page 36: ...ed Produces uppercase characters or the top symbols on the keys when used with the main character keys Produces lowercase characters when the Caps Lock function Is on Works with other keys to perform special control functions ul Works with other keys to enter alternate character codes or functions Moves the cursor back one space deleting the character to the left of the cursor Ends a line of keybo...

Page 37: ...nd again to turn it off When the function is enabled the corresponding light in the upper right comer of the keyboard is on Stopping a Command or Program You may sometimes need to stop a command or program while it is running If you have entered an MS DOS or application program command that you want to stop try one of the following 0 PressI 0 Hold down the cbfl key and press cl P Hold down the key...

Page 38: ...he normal manner If you reset the computer without properly exiting a program you may lose data To reset the computer the operating system must be either on the hard disk or on a diskette in drive A so if you do not have a hard disk insert the system diskette in drive A If you are using MS DOS hold down m and m and press i5 klr r The screen goes blank for a moment and then the computer should relo...

Page 39: ...y the characters you type Then press You have three chances to enter the correct password The number that appears before the key prompt indicates how many tries you have left After the third incorrect try the screen displays a zero the keyboard locks up and you cannot use the computer Restart your computer and try to enter the correct password Note If you do not know the correct password see Passw...

Page 40: ...pt enter your current password followed by a forward slash and the new one you want to use For example if your current password is 123 and you want to change it to ABC type 123 ABc The screen does not display what you type Do not use characters requiring the srml key such as or in your new password The computer does not distinguish between characters that are produced with the m key and those that...

Page 41: ...current password followed by a forward slash For example if your password is 123 type 123 3 Press Enrrl A happy face character appears and then the computer loads the operating system The next time you turn on or reset the computer it does not request a password and loads the operating system immediately Note You can also delete your password using the SETUP program See Chapter 2 of the Setup Guid...

Page 42: ...gram If you set a password but did not turn on network server mode you enter the password before the computer loads the operating system or the network software Once you load it anyone can access your system by typing commands on the keyboard However if you set a password and turn on network server mode you can load your operating system or network software before you enter the password This allow...

Page 43: ...computer from a diskette in drive A however you see the password key prompt before the computer loads your operating system or network software Follow the instructions in Using a Password on page 1 23 to enter your password in this situation Follow these steps to enter your password 1 Turn on or reset your computer You do not see the key prompt o n even though the computer is now waiting for you t...

Page 44: ...ovide compatibility with older application programs You can also set the computer to automatic speed which switches your computer s processor from high to low speed when it accesses a diskette drive Note When your computer is operating at high speed the SPEED light on the front panel is green When the computer is operating at low speed the light is amber You should use high speed for almost everyt...

Page 45: ...ogram that can run only on a diskette or that requires a key disk try to load the program at high speed If this works you do not need to set the speed to change automatically If you can t load the program on high set the speed to change automatically 0 If you are using a copy protected program that does not require a key disk but requires a special procedure to install it on a hard disk set the sp...

Page 46: ... You can change the processor speed temporarily by entering a command from your keyboard You can use these commands only if you have enabled the Software speed change option in the SETUP program Enabled is the default setting If this option is disabled you cannot use the keyboard commands The keyboard speed setting commands are listed in the table below Speed setting commands Numeric keypad comman...

Page 47: ...he computer 0 Change it using the SETUP program 0 Change it with another keyboard command P Change it using ESPEED Using the ESPEED Program ESPEED provides an easy way to change the processor speed if your application program does not recognize the m key commands or if you want to include the program command in a batch file The ESPEED program is on the Reference diskette If you have a hard disk dr...

Page 48: ...h low or automatic At the MS DOS prompt type the ESPEED command again and include the appropriate switch such as the following ESPEED A This command sets the processor speed to change to low speed automatically when the computer accesses a diskette If you include the switch when you type the initial ESPEED command the program changes the speed without displaying the command options The processor s...

Page 49: ... location you may want to run the HDSIT program provided on your Reference diskette to protect the hard disk during the move HDSIT moves or parks the disk drive s read write heads to a region on the disk surface that does not contain data and locks them securely in position This protects the hard disk from being damaged if the computer is bumped accidentally Many hard disk drives including all Eps...

Page 50: ... you are using MS DOS to access your application programs you may find that there are commands you need to run frequently You can automate the execution of these commands by listing them in a special file called a batch file When you type the name of the batch file and press Earl MS DOS executes the commands in the file just as if you had typed each command from the keyboard If you have a word pro...

Page 51: ...name the file AUTOEXEC BAT and store it in the root directory of the hard disk or diskette from which you load MS DOS You may want to rename your original file to AUTOEXEC OLD in case you need to use it again later See your MS DOS documentation for more information about creating and using batch files Using Your Computer 1 35 ...

Page 52: ... board you install in your computer to add a particular function such as a modem or a network interface An OverDrive processor is a CPU chip which doubles the internal processing speed of the microprocessor and includes a built in math coprocessor If you have the 486SX 33 model you can replace the CPU chip on your system board with an OverDrive processor to provide this increased performance Alter...

Page 53: ...ve the option card connector board to access the main system board Replace the option card connector board Install a new processor chip CPU Use the alternate VGA interface feature connector Replace the cover Follow the steps in the first section to remove the cover and then go to the appropriate section for the steps you need When you finish see the instructions at the end of the chapter to replac...

Page 54: ... refer to the following illustration to locate the different components inside your computer main system board J15 J9 option card connector board I power supply I VGA feature connector SIMM 1 a 1 I SlMh z mlcroDrocessor diskette drive drive bays Installing and Removing Options 2 3 ...

Page 55: ...ding the monitor and printer 2 Disconnect the computer s power cable from the electrical outlet and from the back panel Also disconnect any cables that are connected to the computer including the keyboard and mouse cables 3 If the monitor is on top of the computer lift it off and set it to one side 4 Turn the computer around so the back panel is facing you 5 Remove the three screws securing the ba...

Page 56: ...uter Then lift it off at an angle as shown below 8 Set the cover aside 9 Ground yourself to the computer by touching the metal surface of the back panel WARNING Be sure to ground yourself by touching the back panel of the computer every time you remove the cover If you are not properly grounded you could generate an electric shock when you touch a component Installing and Removing Options 2 5 ...

Page 57: ... device on an option card Set the computer to use a color or monochrome adapter Enable or disable the password function If you need to change any jumper settings or if you want to check the current settings follow the instructions in this section The following tables list the jumper settings and their functions CPU type Jumper settings CPU type J5 J6 J7 J8 486SX 33 B B B B ODP486 33 or 487SX 33 A ...

Page 58: ... an option card In your computer as your primary adapter A color monitor Is installed A monochrome monitor Is installed Enables an external mouse or other pointing device on an option card Disables the external mouse or pointing device Disables the password Enables the password Reserved Reserved Factory setting If you want to use a mouse connected to the port on an option card you need to disable ...

Page 59: ... for instructions If the option card connector board is in your way you can remove it See page 2 19 for instructions A jumper s setting is determined by where the jumper is placed on the pins It connects either pin A and the middle pin position A or pin B and the middle pin position B as shown below To move a jumper from one position to the other use needle nose pliers or tweezers to pull it off i...

Page 60: ... of 1MB 4MB 16MB or 64MB Check the following guidelines to ensure you choose SIMMs that will work properly Q Use only 36 bit fast page mode SIMMs that operate at an access speed of 70ns nanoseconds or faster Be sure all the SIMMs operate at the same speed Q Use the correct SIMM configuration to add the amount of memory you want See the table on the next page 0 Although your computer can use any SI...

Page 61: ...M configuration 16MB 64MB 84MB 64MB 64MB 128MB t Standard soldered memory When SIMM is available t With this memory configuration the 4MB of soldered memory is disabled 2 10 Installing and Removing Options ...

Page 62: ... front of the computer 2 Remove any long option cards that may be blocking your access to the SIMM sockets See page 2 18 for instructions 3 Install your first SIMM in the socket Welled SIMM 1 Position it at an angle so the components on the SIMM face the inside of the computer as shown below Installing and Removing Options 2 11 ...

Page 63: ... not go in smoothly do not force it pull it all the way out and try again 5 Repeat steps 3 and 4 for the second SIMM 6 Replace any option cards you removed See page 2 14 for instructions 7 The next time you turn on your computer run the SETUP program so your computer can update its configuration information with the new memory See Chapter 2 of the Setup Guide for instructions 2 12 Installing and R...

Page 64: ...kets See page 2 18 for instructions 2 If you are removing two SIMMs remove the one from socket SIMM 2 first Use your fingers or two small screwdrivers to pull away the metal tabs that secure the SIMM at each end As you pull away the tabs the SIMM falls to the side Carefully remove it from the socket 3 If necessary follow the same procedure to remove the other SIMM Installing and Removing Options 2...

Page 65: ...ome bit cards in a 16 bit slot However follow these guidelines when deciding which slot to use 0 0 0 If you have an S bit card that has an additional tab along the bottom it will not fit in any of the option slots in your computer If you install a disk drive controller card place the card in one of the slots closest to the main system board so the drive cable will not be in the way when you replac...

Page 66: ... video card you may need to change jumpers J10 or J11 See page 2 6 Follow these steps to install an option card 1 If this is the first time you are installing a card in the option slot you need to remove the metal cover for that slot on the inside back panel Remove the retaining screw securing the option slot cover to the computer Keep the screw to secure the option card to the computer Installing...

Page 67: ... on the circuit board or the gold edged connectors If you need to set it down before you install it place it gently on top of its original packing material with the component side facing up Keep the packing materials in case you remove the card later 4 Hold the card along the top comers and guide it into the connector as shown below If you re installing a full length card insert the front edge of ...

Page 68: ...If it does not go in smoothly do not force it pull the card all the way out and try again 5 Secure the end of the card to the computer with the retaining screw Note If you installed a high resolution graphics adapter card see Using the Alternate VGA Interface on page 2 22 for further instructions Installing and Removing Options 2 17 ...

Page 69: ...ample You may also want to remove a card if you no longer need it Follow these steps 1 Remove the retaining screw securing the option card to the computer Then pull the card straight out of the slot 2 Set the card aside with the component side facing up When you are ready to re install the option card see page 2 14 for instructions 2 18 Installing and Removing Options ...

Page 70: ...m board such as jumpers or the disk drive controllers Follow these steps 1 Remove any option cards See the instructions above 2 Remove the retaining screw securing the bracket on the option card connector board to the power supply bracket 3 Pull the board straight up and out of its socket and set it aside Installing and Removing Options 2 19 ...

Page 71: ...omponents follow these steps to replace it 1 Position the board above its slot as shown below and then firmly push it straight in 2 Secure the board to the power supply with its retaining screw Now you can re install any option cards you removed See page 2 14 for instructions 2 20 Installing and Removing Options ...

Page 72: ...tem board If this socket is empty you can install the new processor directly in the socket If this socket contains the CPU chip however you need to remove it before you install the new processor If you need to remove the existing microprocessor lift the lever at the base of the socket to release the chip and then remove it This eliminates the need to use the chip puller tool to remove the chip Whe...

Page 73: ...s adapter cards increase the graphics processing performance of your VGA monitor and provide resolutions of 1280 x 1024 or greater They are useful for high end graphics applications such as AutoCAD or Windows To connect the graphics adapter card interface to the alternate VGA interface on your main system board you must have a VGA feature cable Follow these steps 1 If you have not already done so ...

Page 74: ...near the back panel as shown below Align the cable so the red wire along one edge is closest to pin 1 in the socket 3 Connect the other end of the cable to the appropriate interface on the adapter card Check your graphics card manual for instructions Installing and Removing Options 2 23 ...

Page 75: ...Facing the front of the computer position the cover so the lip on its bottom edge slides under the guiderails along both sides of the computer case as shown below 2 Lower the cover and slide it straight back over the computer until it cannot go any farther 2 24 Installing and Removing Options ...

Page 76: ...date the computer s configuration See Chapter 2 of the Setup Guide for instructions Additionally you may need to add some commands to your configuration files See your operating system manual and the manual that came with your optional equipment for instructions You may also want to test a newly installed option Some options come with their own diagnostic programs and you can use the diagnostic pr...

Page 77: ...f devices including diskette drives hard disk drives a CD ROM drive or a tape drive Although your drive may look different from the ones illustrated here you should be able to install it the same way If you are installing or removing a non Epson drive some of the steps in this chapter may not apply see the documentation that came with your drive for more information Installing and Removing Drives ...

Page 78: ...ntains the diskette drive that came with your system If your system came with only one diskette drive you can install an additional device of one of the following types in the lower horizontal drive bay P 5 inch wide diskette drive tape drive CD ROM drive or other storage device 0 3 inch wide hard disk drive with mounting frames attached to it 3 2 Installing and Removing Drives ...

Page 79: ...ge 2 4 Then see the table below for a guide to the instructions you should follow next in this chapter To See Install a hard disk drive Setting the Hard Disk Drive Jumpers on page 3 4 Install a diskette drive or other Page 3 17 device In a horizontal drive bay Remove a diskette drive or Page 3 29 other device from a horizontal drive bay Remove a hard disk drive from Page 3 15 the vertical bay Afte...

Page 80: ...ngs then follow the instructions below If you install a second hard disk drive you must set the jumpers on both drives to indicate which drive is the master primary drive and which is the slave secondary drive A master drive is the drive on which you ll install the operating system that the computer loads into its memory each time you turn it on You can run application programs and store data on b...

Page 81: ...ion Here you ll find steps for the following procedures P Removing the mounting frames from the hard disk drive if necessary 0 Installing the hard disk drive in the vertical drive bay 0 connecting the cables Note Before you install a hard disk drive be sure to check the jumpers on the drive For instructions see page 3 4 Installing and Removing Drives 3 5 ...

Page 82: ...ng Frames Your hard disk drive may have mounting frames attached to it as shown below You need to remove these frames before you can install the drive in the vertical bay mounting frames 3 6 Installing and Removing Drives ...

Page 83: ...plate attached to one of the mounting frames If so remove the screws securing them to the mounting frame as shown below and remove the guiderail and grounding plate metal grounding plate 2 Then remove the two screws securing each mounting frame to the drive and remove the frames as shown below Installing and Removing Drives 3 7 ...

Page 84: ...the mounting plate in the vertical drive bay Follow these steps 1 Remove the screw securing the mounting plate to the horizontal drive bays and set it aside Then slide the mounting plate in the direction of the arrow and lift it out horizontal drive bays 3 8 Installing and Removing Drives ...

Page 85: ...gn the four holes in the plate with the four holes in the drive as shown below connectors The bracket on the mounting plate should be on the opposite side of the connector end of the drive 3 Use the four screws that came with the hard disk drive or with your computer to secure the mounting plate to the drive Installing and Removing Drives 3 9 ...

Page 86: ...izontal drive bays with the bracket over the top and the connectors face the back of the computer as shown below The two tabs at the bottom of the mounting plate should be just above the two slots in the computer case 3 10 Installing and Removing Drives ...

Page 87: ... the computer case Slide the drive in the direction of the arrow until the hole in the bracket is aligned with the hole on top of the horizontal drive bays 6 Secure the mounting plate with the screw as shown above Installing and Removing Drives 3 11 ...

Page 88: ...rd disk drive ribbon cable should be connected to the main system board Locate the free connector on the end of this cable If there is a hard disk drive in the lower horizontal bay the middle connector is attached to that drive 3 Notice the small tab in the middle of the cable connector align this tab with the notch in the hard disk drive connector as shown in the following illustration Note When ...

Page 89: ...ake sure the holes in the cable connector fit over all the pins in the hard disk drive connector then push in the Connector If you do not correctly align the holes with the pins you Installing and Removing Drives 3 13 ...

Page 90: ...n use any one that is free If your drive requires a small power supply cable connector use PD 6 Position the power supply cable connector so that its notched comers line up with the notched corners of the power supply connector on the hard disk drive Make sure the holes fit over all the pins and then push in the connector Caution If you do not align the cable connector correctly you could severely...

Page 91: ... drive bay 1 Disconnect the hard disk drive ribbon cable and power supply cable from the back of the drive as shown below Grasp the cable connectors and pull them straight out from the connectors on the hard disk drive so you do not bend the pins do not pull on the cables Installing and Removing Drives 3 15 ...

Page 92: ...ur screws securing the mounting plate to the hard disk drive You can store the mounting plate and its screw or replace it in the computer and secure it with the screw 4 Wrap the hard disk drive in its original packing materials and store it along with the four screws 5 If you removed your computer s only hard disk drive disconnect the hard disk drive ribbon cable from the main system board and sto...

Page 93: ...strations show a diskette or hard disk drive in the lower bay you can use these same instructions to install a diskette drive in the upper bay Here you ll find steps for the following procedures 0 Attaching the mounting frames to a hard disk if necessary P Installing the drive 0 connecting the cables If you are installing your computer s first hard disk drive it is best to install it in the vertic...

Page 94: ...k drive that has a 3 inch form factor it must have mounting frames attached to it so it fits properly in the horizontal drive bay Follow the steps in the next section If you are installing a hard disk drive that already has mounting frames on it see if it also has a plastic guiderail and metal grounding plate attached to it If so follow step 1 on page 3 7 to remove the guiderail and grounding plat...

Page 95: ...e drive 2 As shown below place a mounting frame on top of one side of the drive and align it so that the holes in the drive are approximately in the middle of the oval holes in the frame Then secure the mounting frame to the drive with the two screws mounting frame 3 Repeat step 2 to attach a mounting frame to the other side of the drive Installing and Removing Drives 3 19 ...

Page 96: ...rews that came with the computer 2 Using the appropriate screw holes attach one guiderail to each side of the drive or each mounting frame if attached as shown below The bracket on the guiderail should be on the opposite side of the connector end of the drive mounting frames guiderail connectors 3 20 Installing and Removing Drives ...

Page 97: ...er in these steps 4 If you are installing a 5 25 inch diskette drive hold it so that the diskette release latch is above the diskette slot If you are installing a 3 5 inch diskette drive hold it so that the diskette release button is on the right and the drive light is on the left If you are installing a hard disk drive hold it so that the component side faces down and skip to step 7 Installing an...

Page 98: ... side of the drive with the notches on each side of the drive bay and slide the drive into the bay as far as it will go as shown below Secure the guiderails to the computer case with the two retaining screws notch guiderail 3 22 Installing and Removing Drives ...

Page 99: ...anel because it covers this bay Remove the screws securing the faceplate to the inside of the computer s cover and remove the faceplate as shown below Store the faceplate and screws in a safe place you may want to install it again later Then go to Connecting the Cables on page 3 24 Installing and Removing Drives 3 23 ...

Page 100: ...uter case with the two retaining screws notch Connecting the Cables To connect the drive to the computer you need to connect two cables a drive ribbon cable and a power supply cable The steps below describe how to connect these cables to the drive If you are installing a diskette drive follow step 1 and then skip to step 3 If you are installing a hard disk drive start with step 2 3 24 installing a...

Page 101: ...tor The diskette drive connector that extends from the back of the drive has gold contacts on both sides Grasp the cable connector and align it with the drive connector so that the key way the plastic divider in the cable connector lines up with the gap in the drive connector as shown below key way Make sure the cable connector fits properly onto the drive connector and push it into place Then go ...

Page 102: ... disk drive as describedbelow If you are installing your computer s first hard disk drive you need to connect the hard disk drive ribbon cable to the system board now Follow the instructions on page 3 33 and then use the middle cable connector to connect the hard disk drive as described below Notice the small tab in the middle of the cable connector align this tab with the notch in the hard disk d...

Page 103: ...ive connector then push in the cable connector 3 Locate one of the power supply cables that lead from the power supply behind the horizontal drive bays The power supply cables may be secured in a plastic band on the side of the power supply If so unfasten the band to loosen the cables The cables are labeled PA PB PC and PD you can use any one that is free If your drive requires a small power suppl...

Page 104: ... s power supply connector as shown below Make sure the holes fit over all the pins and then push in the connector diskette drive etched caners hard disk drive notched caners If you do not align the cable connector correctly you could severely damage your drive when you push it in 3 28 Installing and Removing Drives ...

Page 105: ...me instructions to remove a diskette drive from the upper bay Follow these steps to remove a drive from a horizontal bay 1 Disconnect the drive ribbon cable and power supply cable from the back of the drive as shown below Grasp the cable connectors and pull them straight out from the connectors on the drive so you do not bend the pins do not pull on the cables diskette drive Installing and Removin...

Page 106: ...hard disk drive 2 Remove the two retaining screws securing the drive to the drive bay Then grasp the front of the drive and pull it completely out of the bay 3 30 Installing and Removing Drives ...

Page 107: ...ge 3 17 5 Wrap the drive in its original packing materials and store it in a safe place 6 If you removed your computer s only hard disk drive disconnect the hard disk drive ribbon cable from the system board and store it as well If you removed one hard disk drive and are leaving another one in the computer you need to set the jumpers on the remaining drive to indicate that you now have only one ha...

Page 108: ...ou are leaving this bay empty or installing a hard disk drive in it you need to replace the front panel faceplate to cover the bay Secure the faceplate to the inside of the computer s cover with the two screws as shown below 3 32 Installing and Removing Drives ...

Page 109: ...ate the hard disk drive connector on the system board As shown below it is next to the diskette drive connector between the option card connector board and the power supply The diskette drive ribbon cable is removed from the illustration for clarity option card connector board diskette drive hard disk drive connector installing and Removing Drives 3 33 ...

Page 110: ...or connector connector board 3 Select the connector on the end of the longest part of the cable Notice the small tab in the middle of the cable connector align this tab with the notch in the system board connector as shown below The option card connector board and diskette drive ribbon cable areremoved from the illustration for clarity 3 34 installing and Removing Drives ...

Page 111: ...e system board connector then push in the cable connector Caution If you do not correctly align the holes with the pins you could severely damage your system board when you push in the cable connector 5 If you removed the option card connector board and diskette drive ribbon cable replace them now To connect the diskette drive ribbon cable align the tab on the cable connector with the notch in the...

Page 112: ...uilt in IDE hard disk drive controller You may also need to format the drive before you can use it All Epson drives are sold already formatted Check the manual that came with the drive to see if it is already for matted If not see Chapter 5 for instructions 3 If you want to be able to load your operating system from a new hard disk drive you need to install it on the drive See the documentation th...

Page 113: ... 0 Video adapter P Keyboard Q Dot matrix printer s See the table on page 4 7 for a list of the tests available for each device Note The Write read checks for the hard disk drive s and diskette drive s destroy data on the disk Be sure to back up any data on your hard disk or insert a blank formatted diskette before you run this test Also be sure to do this if you select Run all above checks Running...

Page 114: ...enu bar at the top of the screen with Items Detected highlighted Press m 4 You see a list of all the testable devices the computer detects in your system Check to be sure the list is correct 5 If the list is not correct press m to select Quit and press RuntheSETUPprogramtomakesureanymissing devices are configured properly See Chapter 2 of the Setup chide for instructions Then run System diagnostic...

Page 115: ...Numeric Coprocessor System Memory Diskette Drive A Hard Disk Drive l Serial Port COM1 Printer Port LPT1 Video Adapter Test Keyboard Test 2 Press m or m to highlight the device you want to delete and press m The device is removed from the Delete menu You can delete as many devices as you want 3 When you are finished deleting devices press Ic to select Execute and see Running Tests on page 4 5 Runni...

Page 116: ...est LPT2 Printer Test The Add menu lists the testable devices that the computer has not detected as Enabled in your system You also see any devices that you deleted from the Delete menu in case you want to be able to test them Press m or mto highlight the device you want to add and press lbcl The device is removed from the Add menu and added to the Execute list You can add as many devices as you w...

Page 117: ...he device you want to test and press You see the Repeat prompt How often to repeat test 1 3 If you want to run the test once press Mwl To run the test more than once type the number of times and press EncI1 4 If there is only one test for a device the program begins testing immediately If there is more than one test for the device you see a submenu such as the following HARD DISK Drive S AND CONTR...

Page 118: ...o exit S stem diagnostics press m to select quit and press m You return to the operating system command prompt Resuming From an Error If an error prevents a test from running you see a Runtime Error information box Follow the instructions on the screen to solve the problem If an error occurs during a test the test stops and an error message appears Follow the instructions on the screen to print th...

Page 119: ...ilt in math coprocessor Sequential seek check Random seek check Write read check Disk change check Run all above checks Checks all memory and displays a memory count Tests the operation of the selected diskette drive requires a formatted diskette for some tests Seek check Write read check Read verify check Run all above checks Tests the operation of the selected hard disk drive Tests the selected ...

Page 120: ...ert a blank formatted diskette before running this test Error Messages Error code system board 0101 0102 0103 0104 0105 0105 0106 0107 0108 0108 0108 0109 0110 0111 Message CPU error ROM checksum error Timer counter register error Timer counter error Refresh error DMA controller register error DMA page register error Refresh error Keyboard controller timeout error Keyboard controller self diagnost...

Page 121: ...701 Coprocessor not installed 0702 Coprocessor initialize error 0703 Coprocessor invalid operation mask error 0704 Coprocessor st field error 0705 Coprocessor comparison error 0706 Coprocessor zero divide mask error 0707 Coprocessor addition error 0708 Coprocessor subtraction error 0709 Coprocessor multiplication error 0710 Coprocessor precision error Parallel port s 0901 Error pin p serial Port s...

Page 122: ...n hard disk in your computer that has never received the low level format and did not come with its own format utility If you installed a hard disk that came with its own format utility use that program to physically format the disk Caution Physically formatting a hard disk erases any data it contains Be sure to back up any data on your hard disk before you format it If you are unsure whether form...

Page 123: ...f it has no defective track table and lets you decide which tracks to mark as bad Then it formats the disk and marks the bad tracks so they are never used to store data 0 Destructive surface analysis tests the entire disk for read write errors or unflagged bad tracks and updates the defective track table Because this option writes and reads data on the disk it destroys all data on any track that p...

Page 124: ...steps 1 Use the Non destructive surface analysis option to check for unflagged bad tracks 2 If errors occur during the Nondestructive surface analysis back up your hard disk to diskettes 3 Run the Destructive surface analysis option to update the defective track table 4 Run the Format option to format the disk Selecting an Option When you use this program you often need to select an option from a ...

Page 125: ...rive P B Scan hard disk to get defective track information Y N If the disk already has a defective track table you do not see this because you do not need to scan for bad tracks 1 Select Y to scan the disk or N to skip the scanning process If you select Y the program scans the disk and displays these messages during the process Scanning for flagged bad tracks Head mata Cylinbr nnnnn After scanning...

Page 126: ...nds a different number To accept the default select Y Then go to step 3 To enter a new value select N You see the following prompt Enter new skewed sectors in format 1 16 Enter the recommended number which equals the maximum sector number for the drive minus 1 Then press I 3 Next you see this prompt Accept recommended skewed sectors per head in format 0 Y N For an Epson hard disk drive accept the ...

Page 127: ...f the table is this prompt Modify defective track table Y N select N if you want to leave the table as it is Then skip the next section and go to Formatting the Disk on page 5 8 To add bad tracks to the defective track table see the next section Modifying the Defective Track Table If you select Y to modify the table you see the following options at the bottom of the table Defective Track Table Mov...

Page 128: ...press cl to change the track data or D1 to delete the track from the table Change the track data in the same way as you add a track The maximum valid cylinder number and head number nnnn and nn vary according to the capacity of the hard disk If you enter an invalid cylinder or head number a reminder of the range of values appears and the program asks you to enter the value again When you finish ad...

Page 129: ...AVE BACKUP DISKETTE COPIES OF ALL YOUR FILES Do you want to exit and check your file copies Y N select Y to cancel formatting or N to continue If you continue with formatting you see Format started Head nnn Cylinder nnnRR You see the head and cylinder numbers decrease as the Program Progresses When formatting is complete the program flags any bad tracks and you see a series of messages like these ...

Page 130: ... check the disk surface To start this test select Destructive surface analysis from the Hard Disk Format Menu You see these messages Analyze Hard Disk Drive n Read Save Write Read Restore Read check for all tracks Current cylinder is nnnn As the program checks each track it decreases the cylinder numbers to zero When the test is complete you see a report on the disk status including a table of unf...

Page 131: ...e tracks as they are flagged When the process is complete press Enbrl to return to the Hard Disk Format Menu Option 3 Non destructive Surface Analysis The Non destructive surface analysis does not destroy any data and you can use it to safely check the condition of your hard disk drive However this test does not flag any bad tracks it detects To start the test select Non destructive surface analys...

Page 132: ...the screen displays a table of the tracks that produced the errors Then you see this message Press ENTER to return to the menu Check the information displayed Then press IEn rl to return to the Hard Disk Format Menu Exiting the Program To leave the Hard Disk Format Menu select Exit You see the operating system command prompt If you formatted the hard disk or ran the Destructive surface analysis op...

Page 133: ...or call the Epson Connection at 800 922 8911 Identifying Your System When you request technical assistance be ready to provide the serial number of your computer its ROM BIOS version number its configuration including the type of disk drives monitor and option cards and the names and version numbers of any software programs you are using You may have recorded this information on the Read This Firs...

Page 134: ...lays the MS DOS version number Write it down If you are using another operating system see the manuals that came with it for instructions on obtaining the version number Error Messages Your computer s built in memory ROM contains a series of diagnostics programs called power on diagnostics which your computer runs automatically every time you turn it on These programs check internal devices such a...

Page 135: ...it directs you to the proper troubleshooting section in this chapter or offers a solution If you do not see an error message read the section that covers your problem Power on diagnostics error messages Error code system board 101 102 103 105 106 107 108 Real time cluck message Action Primary secondary interrupt Contact controller failure Authorized Epson Servicer Timer 0 failure Timer 0 Interrupt...

Page 136: ...unit error Keyboard or system unit error Monitor 401 501 Monochrome CRT error Color CRT error Diskette drive s and controller 601 Diskette error Parallel part error Serial port 1101 Serial port error Contact Servicer Run SETUP see Chapter 2 of the Setup Guide Contact Servicer See Keyboard Problems See Monitor Problems See Diskette Problems or Diskette Drive Problems See Printer Problems See Winter...

Page 137: ...uxiliary device s 8601 Auxiliary device failure See Mouse Problems 8602 Auxiliary device reset failure Auxiliary device interrupt failure The Computer Won t Start If your computer does not start when you turn on the power check the following 1 Is the power light on If not remove any diskettes and turn off the power Make sure the power cord is securely connected to both the AC inlet on the back pan...

Page 138: ...trical outlet is working and all the connections are secure but your computer still won t start contact your Epson Servicer Note If the computer starts but you can t see anything on the screen see Monitor Problems on page 6 12 The Computer Does Not Respond If your computer locks up and does not respond when you type on the keyboard follow these steps 1 Wait a few moments some operations take longe...

Page 139: ... See Password Problems below 4 Could your software be causing the problem If you are running an application program see Software Problems later in this chapter 5 The problem could be caused by your keyboard See Keyboard Problems later in this chapter 6 If you want to stop whatever the computer is doing and return to the MS DOS command prom t hold down the keyandpress orpress c en See Chapter 1 for...

Page 140: ...into latch off state This does not damage the power supply but you must correct the temperature problem before you can use your computer again See Restoring the Power Supply below Restoring the Power Supply To restore normal power supply operation follow these steps 1 Turn off the computer and leave it off for at least 30 seconds to reset the power supply logic 2 To determine the cause of the high...

Page 141: ...ctions Then turn on the computer If the power supply shuts off again contact your Authorized Epson Servicer Password Problems If you have any trouble using your password try the following 1 If you think you know the correct password reset the computer and try again See Chapter 1 for instructions 2 If you enabled network server mode when you set a password you may not see the key prompt For more in...

Page 142: ...d highlight Password and press Mwl Then press F2 25 Type a new password at the prompt and press bcrl You must enter the new password twice See Chapter 2 of the Setup Guide for more information about setting a password Now go to step 7 6 To disable password checking highlight Password security and press m Then press Zl or 1 to change the setting to not installed See Chapter 2 of the Setup Guide for...

Page 143: ...onnected to the correct port See Connecting the Keyboard in Chapter 1 of the Setup Guide for instructions 2 If nothing happens when you type on the keyboard see The Computer Does Not Respond above 3 If the cursor keys do not work properly the num lock function may be on When num lock is on the keys on the numeric keypad work only as numbers If the Num Lock light in the upper right comer of the key...

Page 144: ...ur monitor manual for instructions 4 If the monitor s power light still does not come on check the electrical outlet for power Turn off your monitor and unplug it from the outlet Then plug a lamp into the wall outlet and turn it on to see if the outlet supplies power 5 If you installed a display adapter card make sure your monitor and display adapter match Also check to see if the card s switches ...

Page 145: ...onitor Diskette Problems If you see an error message or have trouble accessing data on a diskette try the following steps 1 You may have inserted the diskette upside down or it may not be inserted all the way Remove the diskette from the drive and reinsert it If the diskette drive has a latch be sure to turn it down to secure the diskette in the drive See Chapter 1 for detailed instructions on ins...

Page 146: ...lication programs do not function properly if the diskette is write protected Check the program manual See Chapter 1 for more information 5 Is the diskette formatted A new diskette must be formatted before you can store data on it See your operating system documentation for instructions on formatting diskettes 6 Did you receive one of the following MS DOS error messages Disk Drive Error Abort Igno...

Page 147: ...e Drive Problems If you see a diskette error message or have difficulty with a diskette drive follow these steps 1 If you have problems with a new diskette drive that someone else installed for you consult that person about the problem 2 If you installed the drive yourself did you carefully follow all the steps in Chapter 3 Review the instructions and check all the cable connections to make sure y...

Page 148: ...plete disk preparation or corrupted data Consult one of the following sections depending on the problem you are having P Installing the drive P Preparing the drive for use 0 Accessing data on the drive For example if you could use the data on your disk in the past but suddenly cannot see Accessing Data on the Drive If your hard disk has data on it always be sure to back up your data before reforma...

Page 149: ...connected the IDE drive to a controller on an option card be sure you set the built in controller to disabled See Chapter 2 of the Setup Guide for instructions 4 If you installed a non IDE hard disk drive was it physically formatted by the manufacturer A blank new hard disk must be physically formatted or initialized before you can partition it and install an operating system on it This type of fo...

Page 150: ...For example if you partition the drive and format it for MS DOS or for another operating system but you do not copy the operating system to the drive you will not be able to load the operating system from the hard disk If you are sure the hard disk was installed properly and you prepared it for use as described above but you cannot access the drive review the instructions in your operating system ...

Page 151: ...ation program try the following 1 If the application program does not start check that you are following the correct procedure for starting the program and that it is installed correctly If you have a hard disk and the program is stored in a directory on that drive make sure you are logged onto or specifying the correct directory If you don t have a hard disk make sure you inserted the correct dis...

Page 152: ... the computer does not help remove any diskettes turn off your system wait 20 seconds and turn it back on Then restart your application program If none of these solutions solve your software problem contact the software manufacturer for technical support Printer Problems Below are some general steps to follow if you have difficulty with your printer If the problem persists and you need more detail...

Page 153: ...unctioning test it from the MS DOS level When the screen displays the MS DOS command prompt such as C or As hold down m and press 25 RH This should print the contents of the screen on your printer If it does not you may need to change the internal setting of the computer s parallel port for a parallel printer or serial port for a serial printer To do this use the MS DOS MODE or SETMODE command See...

Page 154: ...ee the instructions that came with the card Did you set the necessary DIP switches or jumpers on the option card See the card s manual for instructions Did you set the necessary jumpers on the main system board See Chapter 2 for more information Did you run the SETUP program to update your computer s configuration after installing the card See Chapter 2 of the Setup Guide If you used the option ca...

Page 155: ...he mouse driver correctly if necessary See your software manual and the documentation that came with your mouse for instructions If you are using Windows it has already installed a mouse driver automatically Memory Module Problems If you added extra memory to your system by installing SIMMs and that memory is not operating properly check the following 1 If the memory count displayed by the power o...

Page 156: ...memory modules to automatically update your memory configuration See Chapter 2 of the Setup Guide for instructions 3 If you still have trouble with your SIMMs write down any error messages that appear and contact your Authorized Epson Servicer 6 24 Troubleshooting ...

Page 157: ...pendent 33 50 or 66 MHz low speed is simulated 8 MHz speed automatic speed switches from high to low only for diskette drive access speed selection through SETUP keyboard command or ESPEED program 0 wait state memory access at high speed Memory 4MB RAM standard soldered on main system board expandable using 1MB 4MB 16MB or 64MB SIMMs to 128MB maximum SIMMs must be 36bit fast page mode type with 70...

Page 158: ...aximumsystem memory Math On 4Dx2 50 and 4Dx2 66 systems math coprocessor coprocessor built into the microprocessor Clock Real time clock calendar and CMOS calendar RAM socketed on main system board separate battery backup controllers Video Diskette Hard disk Chips and Technologies Wingine VGA controller on main system board provides resolutions up to 1024 x 768 Controller on main system board supp...

Page 159: ...and I O addresses selectable through SETUP 9 pin D shell connector Keyboard PS 2 compatible keyboard interface built into main system board keyboard speed delay and num lock settings selectable through SETUP 6 pin mini DIN connector Mouse PS 2 compatible mouse interface built into main system boar pin mini DIN connector Option slots Four standard 16 bit or bit I O rs slots ISA compatible 8 MHz Spe...

Page 160: ...ity 3 5 inch diskette drive 720KB double density storage capacity Hard disk drives 3 inch form factor hard disk drive s up to half height size the first mounted vertically second mounted horizontally Other devices Half height tape drive CD ROM or other storage device 5 inch or 3 inch with mounting frames Keyboard Detachable two position height 101 or 102 sculpted keys country dependent main typewr...

Page 161: ...inches 412 mm 4 8 inches 120 mm 16 7 lb 7 6 kg without keyboard 145 Watt fan cooled switch selectable voltage 90 to 132 VAC and 180 to 264 VAC 5 VDC at 18 Amps 12 VDC at 4 0 Amps 5 VDC at 0 3 Amps 12 VDC at 0 3 Amps Maximum current 5 volts 12 volts 5 volts and 12 volts For each slot For all four slots 7 Amps 1 5 Amps 0 5 Amps 16 Amps 3 Amps 0 5 Amps Specifications A 5 ...

Page 162: ...g 41 to 95 F 4 to 140 F 5 to 35 C 20 to 60 C 20 to 80 10 to 90 Altitude 300 to 9 900 ft 300 to 11 850 ft 100 to 3 000 m 100 to 3 000 m Maximum wet bulb Acoustical noise 68 F 20 C 37 4 db A 104 F 40 C N A 10 to 95 300 to 39 600 ft 100 to 12 000 m 134 F 57 C N A I ...

Page 163: ...A 240 Volt power source requirements 8 Europe 240V 10A to 16A UK 240V 10A Reference I Power cord standards CEE 7 7 IEC 83 IEC 127 HD 21 BS 1362 BS 1363A IEC 83 IEC 127 HD 21 EN 60 320 1 ASTA mark HAR 1 00 mm2 300V 10A HAR 1 00 mm2 300V 10A Australia 240V 10A ASC112 HAR IEC 127 1 OO mm2 HD 21 3OOV 1OA North America 240V 15A ANSI C73 20 NEMA 6 15 P IEC 83 UL 198 6 UL CSA listed Type SJT no 18 3AWG 3...

Page 164: ...d memory System BIOS ROM shadow RAM 64KB Avahble for shadowing VGA BIOS ROM shadow RAM 32KB l Avdloble for shadowing VGA BIOS ROM shcdow RAM32KB VGA color text VGA monochrome text VGA graphics 64KB Conventional system memory 640KB 128MB maxhum 1MB 640KB l Only one of these address Mocks Is used to shadow the VGA BIOS ROM The default starting address is000C0000h address OOOEOOOOh is selectable usin...

Page 165: ...ode type 1 68Hz NI 16 68 Hz NI 16 68 Hz NI 16 70 Hz NI 16 70 Hz NI 16 56 Hz NI 60 Hz 72 Hz 72 1024 x 768 16 60 Hz I 70 Hz 72 Hz 75 Hz 79 640 x 480 256 60 Hz NI 73 Hz 7C 800 X 600 256 56 Hz NI 60 Hz These modes require 512KB of video memory mopped into VGA memory NI Non interlaced I Interlaced Specifications A 9 ...

Page 166: ...ls in a continuous current and can produce an infinite number of colors or gray shades Application program A software program designed to perform a specific task such as word processing or creating spreadsheets Note that an application program is different than an operating system which controls all the computer s hardware and software ASCII American Standard Code for Information Interchange A sta...

Page 167: ...atch file Automatic speed The processor speed setting that allows the computer to switch automatically from high speed to low speed when it accesses a diskette drive See also Copy protected program and Key disk An extra copy of a program data file or disk that is created in case your working copy is damaged or lost Base memory See conventional memory Botch file A type of file that executes a serie...

Page 168: ...ot The process a computer performs to start itself up check its components and then load the operating system into its memory B u s A wire or group of wires that sends information from component to component in the computer The speed of a bus increases by the number and width of the channels the bus uses to move data A sequence of eight bits of data that represent one character See also Bit and Ch...

Page 169: ...See also Byte Chip A piece of silicon containing many miniature transistors and resistors wrapped in insulating material Chips process electrical signals sent to them and then transmit the processed signals to thecomputer system Also called an integrated circuit See also CPU CMOS Complementary Metal oxide semiconductor A type of low power silicon chip used for RAM and switching applications that i...

Page 170: ...kette drive and one hard disk drive connected to a monitor printer and keyboard Control code A command generated when you hold down cb17 and press another key on the keyboard that instructs the computer to perform a specific function Conventional memory The memory in the computer below 1MB that is available to MS DOS and application programs usually 640KB Also called base memory or main memory Cop...

Page 171: ...nt of tracks in a hard disk that can be lined up under one read write head The number of tracks on a disk is equal to the number of cylinders times the number of heads See also Tracks Data Information such as text or graphics stored or processed by a computer Data diskette A formatted diskette on which you store data files as opposed to program files Default Any value or setting choice that the co...

Page 172: ...sliding type switch on a device that controls a particular function Directory A group of files stored in a particular area on a disk A directory listing shows the name location and size of the files in the directory A directory can contain both files and subdirectories D k The collective term for diskettes and hard disks the devices on which the computer stores data magnetically Disk drive The ele...

Page 173: ...e that controls a computer and directs its input and output functions See also MS DOS and Operating system Double density A type of diskette format that allows you to store twice as much data as the standard n y format A 5 25 inch double density diskette can store 360KB of data A 3 5 inch double density diskette can store 720KB of data Drive designator The letter name of a disk drive followed by a...

Page 174: ... characters which you can add to a filename to identify its contents or purpose Some programs automatically create an extension for a filename when you create a file using the program File A collection of information called records or entries stored together on a disk under a single name Text files consist of words and sentences Program files consist of codes and are used by computers to interpret...

Page 175: ...platters used to store large amounts of data Unlike a diskette a hard disk is fixed in place It can process data more rapidly and store many more files than a diskette Also called fixed disk Hardware Any physical component of a computer system such as a monitor printer keyboard main system board disk drive or CPU Hexadecimal A base 16 numbering system frequently used by programmers to represent th...

Page 176: ...er card Your computer includes an interface on the main system board for up to two IDE hard disk drives Input output l O port see Port interface A physical or software connection used to transmit data between equipment or programs so they can work with each other Jumper A small moveable plug that connects two pins on a device s circuit board Jumpers can be used to alter the operation of a particul...

Page 177: ...puter needs to operate Math coprocessor A device that enables the computer to process mathematical calculations faster by using floating point numbers instead of whole numbers This speeds up certain math and graphics operations performed by programs that use this type of calculation MCGA Multi color Graphics Array A type of display adapter that emulates a color graphics adapter CGA MCGA provides t...

Page 178: ...ta for possible retrieval Memory contents are stored permanently in ROM or temporarily in RAM Memory module A small circuit board that contains surface mounted memory chips You can add memory modules to the main system board to expand your computer s memory Commonly called a SIMM single inline memory module MGA Multi mode Graphics Adapter A type of display adapter card that can display monochrome ...

Page 179: ...different colors Mouse A hand held pointing device with one or more buttons When you slide the mouse over a surface in a certain direction the cursor moves in the same direction on the screen Pressing or clicking a mouse button selects the item on the screen at the cursor position MS DOS Microsoft Disk Operating System The operating system most commonly used with your computer MS DOS is a command ...

Page 180: ... workstations The server also provides mass storage programs and other resources to the workstations Network server mode An optional password mode that provides special security if you are using your computer as a network server See also Password Numeric keypad The number and cursor control keys grouped together on the right side of the keyboard The operation of the dual use keys on the numeric ke...

Page 181: ...plug directly into the special option slots so you do not have to alter a computer s circuitry to enhance your system See also Bus OS 2 Operating System 2 The enhanced operating system developed jointly by Microsoft and IBM that provides protected mode processing and multitasking capabilities See also DOS MS DOS and Operating system The type of interface that transmits all the bits in a byte of da...

Page 182: ...Password The unique sequence of characters you type after you turn on or reset the computer in order to access and use your system In a computer network a password may also set certain access privileges to restrict the operations you can perform Pathname The directory name s you specify to locate a file For example the pathname for the file SALES stored in the subdirectory BUSINESS is BUSINESS SAL...

Page 183: ... a program to request information from you or tell you what action to perform next see also command prompt RAM Random Access Memory The portion of the computer s memory used to run programs and store data while you work All data stored in RAM is erased when you turn off or reset the computer so you must store any data you want to keep on disk Read To gather data from one source such as a disk and ...

Page 184: ...eo controller in your computer provides extremely fast refresh rates up to 72 Hz Reset To restart a computer without turning it off You can reset your computer by pressing m 1 w Resettingerasesall 7 data stored in RAM and reloads your operating system ROM Read Only Memory A portion of memory that can only be read and cannot be modified ROM retains its contents even when you turn off the computer b...

Page 185: ...s Serial The type of communication that transmits data from a serial interface to a serial device one bit at a time over a single wire See also Interface and Parallel Shadow RAM The feature in your computer that automatically copies the contents of the system video and any external BIOS ROMs into the RAM area of memory to speed up processing SIMM See Memory module Software The collection of instru...

Page 186: ... perform on the computer s components and some peripheral devices to make sure they are functioning correctly System diskette A diskette that contains the operating system and that can be used to boot the computer Tape drive The physical device that allows you to insert large capacity magnetic tape cartridges for compact data storage and backup Tracks Addressable concentric circles on a disk resem...

Page 187: ...y creates a virtual cache buffer the size of your installed system memory to speed up data access See also Cache Write To transfer data to a storage device such as a disk or an output device such as a monitor or printer Data written to a disk is stored for later retrieval data written to a monitor is not stored See also Read Write protect To protect the data on a diskette from being changed by pla...

Page 188: ...Buffer cache Intro 2 6 4 A 2 Bus speed A 3 C Cable s diskette drive 3 24 25 3 29 3 33 3 35 hard disk drive 3 12 13 3 15 16 3 24 3 26 27 3 2 31 3 33 35 power supply 3 12 3 14 15 3 24 3 26 30 Cache Intre 1 2 6 4 A 2 Cards display adapter see Video cards option see Option cards video see Video cards CD ROM drive Intro 3 3 1 2 A 4 CHKDSK 6 15 Clock calendar A 2 Clock real time 6 3 A 2 Clock speed Intr...

Page 189: ...5 2 4 5 6 7 Depth A 5 Destructive surface analysis 5 2 3 5 9 11 Diagnostics power on 1 3 6 2 5 6 7 6 20 6 23 system 2 25 3 36 4 1 9 6 11 6 15 6 19 6 22 DIP switches 6 21 22 DISKCOPY 1 9 Diskette drive cable 3 24 25 3 29 3 33 3 35 caring for 1 10 11 compatibility 1 7 9 configuration 3 2 3 3 36 connector 3 25 3 29 3 33 3 35 controller 2 14 2 19 4 9 A 2 diagnostics 4 1 4 7 4 9 6 4 6 15 error messages...

Page 190: ...8 3 17 32 locating 3 2 3 3 8 vertical 3 2 17 3 34 Drives see Diskette drive or Hard disk drive E EDIT 1 34 EDLIN 1 34 Environmental requirements A 6 EPROM A l Epson Connection 5 1 Error messages MS DOS 6 14 power on diagnostics 6 2 5 6 20 6 23 system diagnostics 4 6 4 9 ESPEED program 1 31 33 A 1 Extended memory A 8 Extended VGA modes A 9 External mouse 2 7 F Faceplate front panel removing 3 23 re...

Page 191: ...28 6 16 17 jumpers 3 3 5 3 17 3 31 6 17 location 3 2 3 master drive 3 4 Hard disk drive mounting frames 3 5 7 3 17 20 mounting plate 3 8 11 3 16 moving 1 19 1 33 34 nondestructive surface analysis 5 2 3 5 10 11 parking the heads 1 33 34 partitioning 1 18 6 16 6 18 physical formatting 3 36 5 1 11 6 17 6 19 post installation 3 3 3 36 power supply cable 3 12 3 14 15 3 24 3 26 30 precautions 1 19 prep...

Page 192: ... 21 password 2 7 6 10 pointing device 2 6 7 processor chip 2 6 2 21 settings 2 6 9 2 15 2 18 3 3 S 6 8 6 10 6 12 13 6 17 6 22 23 VGA display adapter built in 2 6 7 6 8 6 13 K Keyboard commands 1 30 31 A 1 controller check 6 2 delay A 3 diagnostics 4 1 4 8 6 4 6 11 error messages 4 8 6 4 6 11 interface Intro 1 A 3 num lock 1 20 21 6 11 A 3 port Intro 1 A 3 problems 6 7 6 11 special keys 1 20 21 spe...

Page 193: ...1 A 9 10 Microprocessor Intro l 2 1 2 3 2 6 2 21 A l 2 Microprocessor socket 2 21 MODE 6 21 Modem Intro 2 2 1 Modes video A 9 10 Module s memory see SIMMs Monitor color 2 6 7 diagnostics 6 4 error messages 6 4 interface A 3 jumper settings 2 6 7 2 15 6 8 6 12 13 6 22 monochrome 2 6 7 port A 3 problems 6 6 6 12 13 tests 6 4 Monochrome monitor 2 6 7 Mounting frames attaching 3 17 20 removing 3 5 7 M...

Page 194: ... Option testing 2 25 OverDrive processor installing Iniro 3 2 1 2 2 21 2 25 jumpers 2 6 2 21 P Parallel error messages 4 9 6 4 6 20 interface Intro 1 6 20 22 A 3 port Intro 1 6 20 22 A 3 port diagnostics 4 1 4 7 4 9 6 4 6 22 port tests 4 1 4 7 4 9 6 4 6 22 primary port 6 21 secondary port 6 21 Partitioning hard disk 1 18 16 6 18 Password changing 1 24 25 1 28 2 6 7 6 9 deleting 1 25 1 28 6 9 disab...

Page 195: ...2 A 1 2 A 8 RAM shadow Intro 1 6 4 A 2 A 8 RAM test 6 2 Random access memory RAM Intro 2 1 4 1 16 6 2 A 1 2 A 8 Read only memory ROM 6 1 2 A 1 2 A 8 Read write heads 1 7 1 33 34 Real time clock 6 3 A 2 Reference diskette 1 17 4 2 5 2 Reformatting hard disk 5 3 Removing cover 2 2 2 4 6 3 3 Removing diskettes 1 14 15 Removing drives 3 1 3 3 3 15 17 3 29 32 Removing option cards 2 18 2 25 Removing op...

Page 196: ...on 2 15 16 Software problems 6 19 20 Speaker A 3 Special keys 1 20 21 Specifications A 1 10 Speed see Processor speed SPEED light 1 28 Starting computer 1 2 4 6 5 9 Starting hard disk formatting program 5 2 Starting system diagnostics program 4 2 Stopping a command or program 1 21 6 7 6 20 System BIDS Intro 1 6 2 A 1 2 A 8 board see Main system board board tests 4 1 4 7 9 6 3 diagnostics 2 25 3 36...

Page 197: ...12 13 6 22 diagnostics see Video adapter test display adapter VGA see VGA display adapter high resolution graphics Intro 3 2 14 2 17 2 22 installing 2 6 7 2 14 17 2 22 23 2 25 jumpers 2 6 7 2 15 6 8 6 12 13 6 22 problems 6 12 13 6 22 removing 2 6 7 2 18 test see Video adapter test Video controller Intro 1 2 A 2 Video diagnostics 6 4 Video modes A 9 10 Video monitor see Monitor Video RAM A 2 Video ...

Page 198: ...e 831 z o Fax 5725792 Telex 65542 EPSCOHX Epson Italia 6 p a V le FJli Casiraghi 427 2W9SSStOS Giiovarmi Milwo My Pham 2 262331 FaDc 2 2440641 or 2 2440750 Tckxz 315132 E Australia Pey Ltd k i TN 2086 i z 452U Fax 2451 0251 Telex 7l 75052 Epson Elestmdcs Trading Ltd Taiwan Branch IOF No 287 Nanking E Road Sec 3 Taipei Taiwan R O C Phonez 886 2 7l7 7360 Fne phonez 8 080 211172 Fax 886 2 7l2 9164 Te...

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