Epson EH-TW5500 User Manual Download | Manualshive

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40

Problem Solving

■

Moving images are not displayed

■

The message "Not Supported" is displayed

Are the image signal format
settings correct?

If a composite video or S-Video

signal is being input.

If projection does not occur when the "Video Signal" menu
command is set to "Auto", select the signal format that matches the
signal source.

"Settings" - "Input Signal" - "Video Signal" p.35

If the signal source is connected to the [Component] input port
If projection does not occur when the "Component" in the "Input
Signal" menu command is set to "Auto", set the signal format that
matches the signal that is being projected from the connected
equipment.

"Settings" - "Input Signal" - "Component" p.35

Have the configuration menu
settings been made correctly?

Try resetting all of the current settings.

p.36

Were the projector and computer
connected while their power was
already turned on?

If the connection is made while the power is already turned on, the
function [Fn] key that switches the computer's video signal to
external output may not work. Turn the power for the computer that
is connected to the projector off and then back on again.

Is the computer image signal set
to output simultaneously both
externally and to the LCD
monitor?

When attempting to display images simultaneously on an external
monitor and an LCD monitor, moving images may not be displayed
due to specifications of the computer. Set the image signal to output
only externally.

Computer documentation, under a title such as "External

output" or "Connecting an external monitor"

Are the image signal format
settings correct?

If a composite video or S-Video is being input
If projection does not occur when the "Video Signal" menu
command is set to "Auto", select the signal format that matches the
signal source.

"Settings" - "Input Signal" - "Video Signal" p.35

If the signal source is connected to the [Component] input port
If projection does not occur when the "Component" in the "Input
Signal" menu command is set to "Auto", set the signal format that
matches the signal that is being projected from the connected
equipment.

"Settings" - "Input Signal" - "Component" p.35

Does the mode match the
frequency and resolution of the
image signals?

Use the "Resolution" menu command to check the signals being
input, and check the "List of Supported Monitor Displays" to make
sure that the signals are compatible.

"Info" - "Resolution" p.29
"List of Supported Monitor Displays" p.51

When a computer is
connected

Only when projecting images
from a laptop computer or
computer with a built-in LCD
screen

Only when projecting
computer images

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Summary of Contents for EH-TW5500

Page 1: ......

Page 2: ...ading the guide General information Meaning of unit and projector When unit or projector appears in the text of this User s Guide they may refer to items which are accessories or optional equipment in addition to the main projector unit itself This symbol indicates information that if ignored could possibly result in death or personal injury due to incorrect handling This symbol indicates informat...

Page 3: ...ng or incorrect please contact the place of purchase Projector with lens cover Remote control Power cable 3 0m Connect to the projector and to a wall outlet AA size alkali batteries 2 pcs Insert into the remote control Cable cover Document CD ROM Safety Instructions Support and Service Guide User s Guide Quick Start Guide Documentation ...

Page 4: ...nt 16 Projection size adjustment Zoom adjustment 16 Projection image position adjustment Lens shift 16 Adjusting the tilt of the projector 17 Displaying a test pattern 17 Image Quality Adjustments Basic Image Quality Adjustments 18 Selecting the color mode 18 Selecting the aspect 18 Advanced Color Adjustments 20 Hue saturation and brightness adjustment 20 Gamma adjustment 20 RGB adjustment Offset ...

Page 5: ...oblems with the remote control 44 Appendix l Maintenance 45 Cleaning 45 Cleaning the air filter 45 Cleaning the projector case 46 Cleaning the lens 46 Consumable replacement periods 47 Air filter replacement period 47 Lamp replacement period 47 Replacing consumables 48 Replacing the air filter 48 Replacing the lamp 48 Resetting the lamp operating time 48 Optional Accessories Consumables 50 List of...

Page 6: ... tones appear with more natural tints p 18 In addition to the Color Mode the absolute color temperature and skin tones can be adjusted by simple procedures to render the picture even more to your own liking Further you can adjust gamma the offset and gain for RGB colors and the hue saturation and brightness of RGBCMY colors to create colors that match the image p 20 Color Mode This mode is compati...

Page 7: ...rspective The Sharpness function is used to adjust not only the entire image but also to emphasize specific regions such as hair and clothing p 23 A variety of image setting functions Advanced image quality adjustment functions Some of the other many functions that are available are as follows EPSON Super White is used to prevent overexposure that can result in images that are too bright p 33 A pr...

Page 8: ...he lens to protect the lens from damage and dirt Horizontal lens adjustment dial p 16 Turn the dial to move the position of the projection image to the left or right Do not touch the exhaust vent immediately after projecting or while projecting since it becomes hot Focus ring p 16 Adjusts the image focus Zoom ring p 16 Adjusts the image size Control panel top See below Remote control light receivi...

Page 9: ...rpness Blank button p 26 Turns off and on the projected images temporarily When pressed while the configuration menu is displayed or while a menu is displayed by pressing or the menu screen disappears and appears Illumination button Illuminates all of the buttons on the remote control for 10 seconds so that they can be seen in dark places Color Mode button p 18 Changes the color mode to suit the p...

Page 10: ...to the component YCbCr or YPbPr out port of the video equipment HDMI2 input port p 12 Connects to an HDMI compatible video source or to a computer Lamp cover open switch p 48 Press to open the lamp cover Air inlet air filter p 45 48 This draws in air for cooling the inside of the projector If dust collects on the filter the temperature inside the projector will rise and problems with operation or ...

Page 11: ...9 Appearance Centre of lens Distance from centre of lens to suspension bracket fixing point Units mm Centre of lens 450 131 148 3 4 5 12 3 134 7 5 M4 9 389 7 150 136 160 45 75 300 56 72 ...

Page 12: ... especially useful when using the projector in the following locations p 16 This is the height from the centre of the lens to the bottom of the projection images It can be changed by the vertical lens shift setting If the projector is placed at an angle to the screen then the projected image will be distorted Screen Projection distance 17 to 55 23 to 73 35 to 109 58 to 182 69 to 219 46 to 146 86 t...

Page 13: ...ly it could fall causing an accident and injury If you use adhesives on the ceiling mount to prevent the screws from loosening or if you use things such as lubricants or oils on the projector the projector case may crack causing it to fall from its ceiling mount This could cause serious injury to anyone under the ceiling mount and could damage the projector When installing or adjusting the ceiling...

Page 14: ...several different types of video signal The image quality ranking of the video signal types is generally held to be as follows in descending order of quality Digital component video HDMI Analog component video Component S Video S Video Composite video Video You should refer to the documentation provided with the video equipment being used to check what types of video signal formats the equipment c...

Page 15: ...ese batteries cannot be used At the time of purchase the batteries are not inserted into the remote control Insert the supplied batteries before using the remote control Insert the batteries in the correct direction Close the cover Check the and indications inside the battery compartment and insert the batteries so that they face correctly Lift up the battery cover while pressing its tab TIP Appro...

Page 16: ... On p 34 This projector is equipped with an automatic adjustment function that automatically optimizes it when a computer input signal is switched If a laptop computer or a computer with a LCD screen has been connected to the projector you may need to use keyboard or function settings to change the output destination While holding down the key press the key with a symbol such as on it After the se...

Page 17: ...t three seconds with placing pointer at the target input source You can also press to switch to the target source Turn the power off for the signal sources that are connected to the projector Press on the remote control or on the projector s control panel Attach the lens cover When cool down approximately 16 seconds is completed flashing around the stops and you can then turn off the main power sw...

Page 18: ...be shifted from the standard projection position V 1 2H 1 2H H 1 2V 1 2V Turn the focus ring to adjust the focus Turn the zoom ring to adjust the size of the projected image Ex The image cannot be shifted vertically when it has been shifted horizontally by the full amount When the image has been shifted vertically by the full amount it can be shifted up to 9 of the horizontal width of the screen M...

Page 19: ... then press When carrying out color adjustment select the color to be adjusted from Color Isolation R G B and then press For example if you select Color Isolation R only the red component of the image will be projected as if you view images through a red filter which is provided with a commercially available monitor checking disk In this condition you can adjust the color saturation and tint in th...

Page 20: ...f profit making or public display it may result in infringing on the author s right that is protected by copyright law TIP Press and select the aspect mode from the menu When projecting using Auto Not usable during computer input Not compatible with certain component video signals If Auto is not suitable the setting will become Normal For 4 3 input signals For input images recorded in squeeze mode...

Page 21: ...towards the left and right edges of the images This is useful for when 4 3 images are projected onto a wide screen Because there is almost no distortion due to enlargement in the middle of the images the images appear close to what they would be at their original size And because both ends of the images are enlarged movement at the edges of the images appears faster and gives an impression of grea...

Page 22: ...oversaturated This is indicated by bulging in the upper portion in the gamma graph When a larger value is selected the bright areas of images become darker This is indicated by bulging in the lower portion in the gamma graph Hue saturation and brightness adjustment Gamma adjustment Differences between equipment may result in a slight variation in the coloring when images are projected and you may ...

Page 23: ... icon will appear in the projected image Use or LEFT or RIGHT to select the place where you would like to adjust the brightness of the color tone Use or UP or DOWN to make the adjustment and then press or to confirm the adjustment Press to go back and do it again Adjusts the tone of the entire image to bluish greenish and reddish Adjusts the overall vividness of the images Hue Saturation Adjusts t...

Page 24: ... UP or DOWN to select an item and then use or LEFT or RIGHT to make the adjustment To return the adjustment results to their default settings press Press to exit the menu The image brightness can be adjusted by adjusting the individual R red G green and B blue components of the dark areas offset and bright areas gain Adjustment is not possible when Color Mode is set to x v Color If you would like ...

Page 25: ...will be emphasized If Thick Line Enhancement is set in the direction the areas emphasized by Thin Line Enhancement will be hardly emphasized Instead the rough areas of the entire subject such as contour and background will be emphasized resulting in a sharp image Setting Horiz Line Enhancement Vert Line Enhancement to the side will enhance the image sharpness in the horizontal vertical direction S...

Page 26: ...rom Memory9 to Memory10 and press or Memory names with appearing beside them cannot be selected When preceding the memory name is green this indicates that adjustments are already saved to memory Select an already saved memory name and press or A confirmation message will be displayed If you select Yes the previous memory content is erased and the current adjustment values are saved Save Memory Lo...

Page 27: ... is displayed Select the memory name to be changed and then press or The contents of a locked memory cannot be renamed The name selection screen is displayed To select a memory name from the displayed preset names select the desired name and then press or and go to step 5 If you would like to use a custom name select Customized When you select Customized the following keyboard is displayed Use or ...

Page 28: ...item Use or to select a menu item then press Full menu All items in the configuration menu can be checked while the settings are being made Line menu Some of the items in the Image menu in the Configuration menu can be adjusted This menu is useful for viewing the effects of adjustments in the images being projected while the adjustments are being made The Configuration menu can be used to change t...

Page 29: ...t values Use or to select an item then press For items such as Brightness which can be adjusted using an adjustment bar the adjustment values can be reset to the default if you press while the adjustment bar is being displayed If on the remote control is pressed while a menu is being displayed the menu screen disappears This is useful for checking your adjustment result on the images If you press ...

Page 30: ...stomized Reset 2 0 2 1 2 2 2 3 2 4 Adjust it from the image Adjust it from the graph Gamma Offset R G B Gain R G B Advanced p 30 Power Consumption p 31 Normal ECO Color Mode p 30 Block NR Noise Reduction Off 1 2 3 Contrast Enhancement Off 1 2 3 Super resolution Off 1 2 3 Mosquito NR On Off Advanced p 31 p 32 4 4 Pull down RGBCMY Auto Setup p 32 On Off On Off p 32 Video Film Auto Frame Interpolatio...

Page 31: ...10min 30min Sleep Mode p 34 Child Lock On Off p 34 Control Panel Lock On Off p 34 Trigger Out On Off p 34 High Altitude Mode On Off p 35 Illumination On Off Scan Mode Display the color depth of HDMI transmission Deep Color Status This is information about errors that have occurred on the projector This value is sometimes referred to when inquiries are made Input Signal p 35 Video Signal Auto NTSC ...

Page 32: ...s set to x v Color This adjusts the overall tints of the images If you select a higher value images appear bluish and if you select a lower value images appear reddish The absolute color temperature can be set to one of 12 settings within the range of 5000K to 10000K Adjustment is not possible when Color Mode is set to x v Color This adjusts the skin tones of people who appear in the images If you...

Page 33: ... speed of the light intensity control in response to changes in brightness of images can be set to either Normal or High Speed depending on your preference If set to Off no light intensity control is performed p 23 This returns all settings in the Image menu to their default settings Selects the aspect mode p 18 This can be set only when Aspect is set to Zoom This function enables the image to be ...

Page 34: ...ared and the frame in the middle of them is interpolated to reduce fuzziness and to produce clearer moving images The degree of interpolation can be set to Low Normal or High as desired This setting can be made only when 480i 1080i 60Hz or 1080p 24Hz signals are being input to the Component HDMI1 or HDMI2 input ports or when NTSC M PAL or PAL60 signals are being input to the Video or S Video input...

Page 35: ...mages Off 2 4 6 8 If set to Off the top and the bottom of the image are sometimes affected by electrical interference depending on the image signal In such cases try to adjust the display position Position p 32 Auto Displayed when the signals from HDMI1 HDMI2 input port are being input This is automatically set to Off or 8 depending on the input signal Not displayed when the equipment s DVI port i...

Page 36: ...t operate the projector s control panel buttons and a icon appears on the screen when a button is pressed To cancel press and hold on the projector s control panel for about seven seconds or more If you change the setting the new setting will take effect after exiting the configuration menu Communicates the status of the projector to an external device as follows Off No communication is sent to th...

Page 37: ... off and the cool down period is complete Sets the signal format in accordance with the video equipment that is connected to the Video or S Video input port If set to Auto the video signal format is set automatically If there is a lot of interference in the image or if a problem such as no image being projected occurs even though Auto has been selected select the correct signal format manually Cha...

Page 38: ...e used to change a memory name p 25 Select a new memory from the list and then rename it Select Customized and then enter a desired name This resets all configuration menu settings to their default settings Component and Language in the Settings menu and the settings of Memory menu are not returned to their default even if Reset All is executed This resets erases all settings that have been made u...

Page 39: ...ue using the projector but if the temperature rises again it will switch off automatically operation indicator warning indicator warning problem Red Red Disconnect the power cable from the electrical outlet Then contact your local dealer or the nearest address provided in the Support and Service Guide Epson Projector Contact List Red Red Red Red Replace the lamp and then turn the power on If the p...

Page 40: ... up in progress Warm up time is approximately 30 seconds Power off operations are ignored while warm up is in progress Projection in progress Normal operation is in progress Cool down in progress Approx 16 seconds Remote control and control panel are disabled while cool down is in progress Once cool down is complete the projector turns to stand by mode If the main power switch at the rear of the p...

Page 41: ...l etc Computer monitors and LCD screens have different color reproduction performance so that the colors projected by the projector and the colors appearing on the monitor may not necessarily match but this is not a sign of a problem Images appear dark p 43 Projection stops automatically p 43 Power does not turn on p 43 The remote control does not work p 44 Have you pressed the Power button Press ...

Page 42: ...y both externally and to the LCD monitor When attempting to display images simultaneously on an external monitor and an LCD monitor moving images may not be displayed due to specifications of the computer Set the image signal to output only externally Computer documentation under a title such as External output or Connecting an external monitor Are the image signal format settings correct If a com...

Page 43: ... distance The recommended distance from the projector to the screen is within 87 to 1276 cm for a screen size of 16 9 and 107 to 1562 cm for a screen size of 4 3 Set up the projector so that the projection distance is within this range p 10 Has condensation formed on the lens If the projector is suddenly taken from a cold environment to a warm environment or if sudden ambient temperature changes o...

Page 44: ...er only half of the images on the computer screen is displayed by the projector To display the whole of the image on the computer screen turn off the dual display setting Computer video driver documentation Has the correct resolution been selected Set the computer so that the signals that are output are compatible with this projector List of Supported Monitor Displays p 51 Computer documentation A...

Page 45: ...projector s control panel to turn the projector s power back on To cancel the sleep mode setting change Sleep Mode menu command to Off Settings Sleep Mode p 34 Have you pressed the Power button Press on the remote control or on the projector s control panel Is Child Lock set to On If the Child Lock menu command is set to On press on the projector s control panel for about 3 seconds or press on the...

Page 46: ...ge p 13 Is the remote control too far from the projector The operating range for the remote control is approximately 10m p 13 Is direct sunlight or strong light from fluorescent lamps shining onto the remote control light receiving area Set the projector up in a location where strong light will not shine onto the remote control light receiving area Are the batteries dead or have the batteries been...

Page 47: ... off the dust Do not use sprays containing a flammable gas to remove dirt or dust which is adhering to parts such as the lens or filter of the projector Because the lamp inside the projector becomes very hot during use the gases may ignite and result in a fire If the air filter becomes clogged with dust it can result in overheating which may cause operating problems or reduce the operating life of...

Page 48: ... cloth dry before using it to wipe the projector case Then wipe the case again with a soft dry cloth Cleaning the lens To clean the lens it is preferable to use an air blower purchased for the purpose But alternatively you can wipe it gently clean with a spectacle cleaning cloth Do not use volatile substances such as wax alcohol or thinner to clean the projector case These can cause the case to wa...

Page 49: ...he initial brightness and quality of the projected images The time taken for the message to appear will vary depending on usage conditions such as Color Mode settings If you continue to use the lamp after this period the possibility of the lamp breaking becomes greater When the lamp replacement message appears replace the lamp with a new one as soon as possible even if it is still working Dependin...

Page 50: ...g screws Install the lamp cover Press or to turn off the power and then turn the main power switch OFF If the lamp stops working and needs to be replaced there is the danger that the lamp may already be broken If replacing the lamp of a projector which has been installed to the ceiling you should always assume that the lamp is broken and handle it with extreme care during removal Furthermore you s...

Page 51: ...e new lamp Make sure that it faces the correct way Install the lamp and the lamp cover securely The projector will not turn on if the lamp or the lamp cover is not installed correctly This product includes a lamp component that contains mercury Hg Please consult your local regulations regarding disposal or recycling Do not dispose of it with normal waste Select Reset Lamp Hours from the Reset menu...

Page 52: ...D Sub 15 pin Use to connect the projector to a computer Ceiling Mount ELPMB20 ELPMB22 with ceiling plate Use when installing the projector to a ceiling Ceiling Pipe 600 600 mm white ELPFP07 Ceiling Pipe 450 450 mm white ELPFP13 Ceiling Pipe 700 700 mm white ELPFP14 Use when installing the projector to a high ceiling or a ceiling with veneer panels Cable Cover Mat Black ELPCC02B Cable Cover White E...

Page 53: ...1080 SDTV 480p 720 480 720 360 1440 1080 1920 1080 1920 1080 1920 1080 SDTV 576p 720 576 720 432 1440 1080 1920 1080 1920 1080 1920 1080 HDTV 720p 16 9 1280 720 1920 1080 HDTV 1080i 16 9 1920 1080 1920 1080 HDTV 1080p 16 9 1920 1080 1920 1080 Aspect Units Dots Signal Resolution Aspect mode Normal Full Zoom Wide TV NTSC 720 480 720 360 1440 1080 1920 1080 1920 1080 1920 1080 TV PAL SECAM 720 576 72...

Page 54: ...0 1080 1920 1080 1920 1080 XGA 60 70 75 85 iMac 1 1024 768 1024 576 2 1440 1080 1920 1080 1920 1080 1920 1080 WXGA60 1 1280 768 1800 1080 1920 1080 1920 1080 WXGA60 2 1360 768 1912 1080 1920 1080 1920 1080 SXGA 60 70 75 1152 864 1440 1080 1920 1080 1920 1080 1920 1080 1280 1024 1350 1080 1280 960 1440 1080 1920 1080 MAC13 640 480 1440 1080 1920 1080 1920 1080 1920 1080 MAC16 832 624 1440 1080 1920...

Page 55: ...mums Approx 96 vertically 47 horizontally Lamp light source UHE lamp 200 W Model No ELPLP49 Power supply 100 to 240V AC 10 50 60Hz 3 3 to 1 5A Power Consumption 100 to 120V area Operating 297W Standby 0 2W 220 to 240V area Operating 284W Standby 0 4W Operating altitude 0 to 2286m Operating temperature 5 to 35 C No condensation Storage temperature 10 to 60 C No condensation Mass Approx 7 5kg Ports ...

Page 56: ...he projector and cause an accident RS 232C cable layout Connector shape D Sub 9 pin male Projector input connector RS 232C At projector PC serial cable At computer Signal Function GND 5 5 GND GND Signal wire earth RD 2 3 TD TD Transmit data TD 3 2 RD RD Receive data At projector At computer ...

Page 57: ... definition images and multi channel audio signals HDMI is a standard that is targeted towards household digital equipment and computers that allows digital signals to be transmitted in their original high quality without compression and it also includes a digital signal encryption function HDTV An abbreviation for High Definition Television It refers to high definition systems which satisfy the f...

Page 58: ...e not synchronized problems such as flickering blurriness and horizontal interference can occur Tracking The signals output from computers have a specific frequency If the projector frequency does not match this frequency the resulting images will not be of a good quality The process of matching the frequency of these signals the number of crests in the signal is called tracking If tracking is not...

Page 59: ...ema Filter 19 EPSON Super White 28 33 Erase Memory 29 36 Focus adjustment 6 16 Frame Interpolation 28 32 Front adjustable foot 6 17 Full 18 Full Menu 26 Gain 22 28 Gamma 20 28 30 HDTV 51 52 HDMI input port 8 12 52 53 HDMI Video Range 28 33 High Altitude Mode 29 34 Hue saturation and brightness adjustment 20 Illumination 29 35 Image size 10 Image menu 28 30 Indicators 6 37 Info menu 29 Input Signal...

Page 60: ...s menu 29 34 Sharpness 28 30 Signal menu 28 31 Skin Tone 28 30 Sleep Mode 29 34 Source 29 Specifications 53 Startup Screen 29 35 Sub menu 26 Super resolution 28 31 Supported Monitor Displays 51 S Video 12 51 S Video input port 8 12 51 53 Sync Info 29 Sync 28 32 Test Pattern 17 Tint 28 30 Top menu 26 Tracking 28 32 Trigger Out 29 34 Trigger out port 8 53 Turning off 15 Using the configuration menus...

Page 61: ...hall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation The contents of this guide may be changed or updated without further notice Illustrations and screens used in this publication may differ from actual illustrations and screens G...

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