21
Chapter
Chapter
Chapter
Chapter 10.
10.
10.
10. Troubleshoot
Troubleshoot
Troubleshoot
Troubleshoot
10.1
10.1
10.1
10.1 Turn
Turn
Turn
Turn on
on
on
on the
the
the
the machine
machine
machine
machine and
and
and
and carriage
carriage
carriage
carriage reposition
reposition
reposition
reposition normally.
normally.
normally.
normally. Turn
Turn
Turn
Turn on
on
on
on PrintExp
PrintExp
PrintExp
PrintExp and
and
and
and then
then
then
then
show
show
show
show a
a
a
a note
note
note
note of
of
of
of Initialize
Initialize
Initialize
Initialize the
the
the
the printer
printer
printer
printer failed
failed
failed
failed or
or
or
or Machine
Machine
Machine
Machine model
model
model
model incorrect
incorrect
incorrect
incorrect
：
1) Check USB data cable connection, whether damage or not.;
2) Check whether the USB driver is installed properly;
3) Re-install the PrintExp software.
10.2
10.2
10.2
10.2 Turn
Turn
Turn
Turn on
on
on
on machine,
machine,
machine,
machine, carriage
carriage
carriage
carriage do
do
do
do not
not
not
not reposition
reposition
reposition
reposition
1) Check the figure signal and LINK LED on the Hear board and Main board. If the LINK LED is off then check
the connection of the optical fiber;
2) Check the connection of the X / Y motor driver signal cable.
10.3
10.3
10.3
10.3 Turn
Turn
Turn
Turn on
on
on
on machine,
machine,
machine,
machine, carriage
carriage
carriage
carriage goes
goes
goes
goes to
to
to
to the
the
the
the opposition
opposition
opposition
opposition direction
direction
direction
direction of
of
of
of home
home
home
home
Check the connection of the X / Y motor driver signal cable.
10.4
10.4
10.4
10.4 Position
Position
Position
Position error
error
error
error during
during
during
during printing:
printing:
printing:
printing:
1) Check whether the X motor belt and the gear is loosened or damaged ;
2) Check the X motor;
3) Check whether the encoder is dirty or scratched;
4) Check whether the encoder sensor is dirty or defective ;
5) Keep a distance from strong magnetic field. Prevent using instable input power. Equip a UPS and stabilizer.
10.5
10.5
10.5
10.5 Error
Error
Error
Error and
and
and
and interruption
interruption
interruption
interruption during
during
during
during printing:
printing:
printing:
printing:
1) Check whether optical fiber is connected well;
2) Check whether printhead data cable is connected well;
3) Check whether the signal cable between main board and Servo motor driver is connected well;
4) Check whether the USB data cable is normal; Change to another USB data port;
5) Check whether the grounding is well.
10.6
10.6
10.6
10.6 Color
Color
Color
Color missing
missing
missing
missing during
during
during
during printing
printing
printing
printing
1) Check whether damper is air leaking and causing the ink flown back;
2) Check whether there is fiber or some tiny thing stick on the surface of the printhead;
3) Check the environment temperature is too high.
10.7
10.7
10.7
10.7 Carriage
Carriage
Carriage
Carriage move
move
move
move normal
normal
normal
normal but
but
but
but not
not
not
not printing:
printing:
printing:
printing:
1) Check whether the power supply is normal on the electronic board;
2) Check whether the printhead data cable is connected well;
3) Check whether there is ink in the damper;
4) Check the connection of the optical fiber.
10.8
10.8
10.8
10.8 There
There
There
There is
is
is
is vertical
vertical
vertical
vertical banding
banding
banding
banding during
during
during
during printing
printing
printing
printing
Stop printing and clean the carriage bearing and steel rail. If the problem still exist, please contact the local
engineer.
