Epson DS-560 User Manual Download Page 76

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Scanning Software Does Not Operate Correctly

If your scanning software does not operate correctly, try these solutions:

• Make sure your computer has adequate memory and meets the system requirements for your

operating system.

• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,

wake your system and restart your scanning software.

• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.

• If you are scanning from a Mac, make sure no other Epson scanner drivers are installed. If other

drivers are installed, uninstall them, then reinstall this scanner's software.

Parent topic:

Solving Scanning Problems

Related concepts

When to Uninstall Your Scanner Software

Related references

Windows System Requirements
Mac System Requirements

Cannot Start Epson Scan

If you cannot start Epson Scan, try these solutions:

• Make sure your scanner is turned on and any interface cables are securely connected at both ends.

• Make sure Epson Scan is selected in your scanning program.

• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,

wake your system and restart Epson Scan.

• If you connected the scanner using a USB cable, make sure it is connected directly to your computer

or through only one USB hub.

• Check the connection setting and test the connection using Epson Scan Settings:

•

Windows 8.x

: Navigate to the

Apps

screen and select

EPSON Scan Settings

. Make sure the

correct

Connection

setting is selected, then click the

Test

button.

•

Windows (other versions)

: Click

Start

All Programs

Programs

EPSON

Scan

EPSON Scan Settings

. Make sure the correct

Connection

setting is selected, then click

the

Test

button.

Summary of Contents for DS-560

Page 1: ...DS 560 User s Guide ...

Page 2: ......

Page 3: ... Tray 21 Plastic Card Loading Capacity 25 Loading Special Documents 25 Large or Thick Original Loading Capacity 30 Wi Fi Networking 31 Wi Fi Infrastructure Mode Setup 31 Manually Connecting to a Wi Fi Router Using EpsonNet Config 32 Setting Up Network Scanning 33 Determining the Scanner s IP Address 35 Direct Wi Fi Mode Setup 35 Enabling a Direct Wi Fi Connection 36 Using WPS to Set Up a Direct Wi...

Page 4: ...er 60 Cleaning Inside Your Scanner 60 Checking the Scanner Roller Counter 63 Replacing the Scanner Rollers 64 Resetting the Scanner Roller Counter 70 Transporting Your Scanner 71 Solving Problems 73 Scanner Light Status 73 Solving Scanning Problems 75 Scanner Does Not Turn On or Turns Off Unexpectedly 75 Scanner Button Does Not Work as Expected 75 Scanning Software Does Not Operate Correctly 76 Ca...

Page 5: ...rements 89 General Specifications 90 Dimension Specifications 91 Network Interface Specifications 91 Electrical Specifications 91 Environmental Specifications 92 USB Interface Specifications 93 Safety and Approvals Specifications 93 Notices 94 Important Safety Instructions 94 Restrictions on Copying 96 Default Delay Times for Power Management for Epson Products 96 Trademarks 96 Copyright Notice 97...

Page 6: ......

Page 7: ...DS 560 User s Guide Welcome to the DS 560 User s Guide For a printable PDF copy of this guide click here 7 ...

Page 8: ...er Parts Locations User Replaceable Epson Scanner Parts Changing the Power Off and Sleep Timer Settings Scanner Parts Locations See these sections to identify the parts on your scanner Scanner Parts Scanner Buttons and Lights Page Separation Lever Parent topic Scanner Basics Scanner Parts 8 ...

Page 9: ...ge separation lever 3 Edge guides 4 Input tray extension 5 Input tray 6 Cover open lever 7 Output tray 8 Output tray extension 1 Kensington security slot 2 USB port 3 Connect button 4 Power inlet 5 Connection mode switch 9 ...

Page 10: ...1 AC adapter 2 Power cord 3 USB cable Parent topic Scanner Parts Locations Scanner Buttons and Lights Buttons 10 ...

Page 11: ... 1 The error light 2 The Status light Parent topic Scanner Parts Locations Page Separation Lever You can scan plastic cards folded documents envelopes or any document that requires an optional carrier sheet by adjusting the position of the page separation lever 11 ...

Page 12: ...uments to prevent paper jams Parent topic Scanner Parts Locations Related topics Loading Originals User Replaceable Epson Scanner Parts You can purchase genuine Epson accessories at epson com U S sales or epson ca Canadian sales You can also purchase accessories from an Epson authorized reseller To find the nearest one call 800 GO EPSON 800 463 7766 Part Part number Carrier sheet B12B813431 Roller...

Page 13: ...ings Windows other versions Click or Start and select All Programs or Programs Select Epson then EPSON Scan then click EPSON Scan Settings OS X Open the Applications folder then open the Epson Software folder and double click the EPSON Scan Settings icon 2 Click Energy Saving 3 Enter the time period you want before the scanner goes to sleep as the Sleep Timer setting 4 Enter the time period you wa...

Page 14: ...Originals in the Input Tray You can load originals that meet the document specifications in the input tray Caution Do not load photos or valuable original documents or artwork directly into the input tray This may wrinkle or damage the original Load these originals using an optional carrier sheet 1 Open the input tray and pull up its extension 2 Pull out the output tray and open its extension 14 ...

Page 15: ...e input tray edge guides all the way out 4 Check to make sure that the page separation lever is in the position shown here Note To prevent paper jams keep the lever in this position for most types of documents 15 ...

Page 16: ...nals and tap them gently on a flat surface to even the edges 6 Slide your originals into the input tray as shown until they meet resistance Make sure the printed side is face down and top edge first Note If you are loading a paper business card load it horizontally 16 ...

Page 17: ...ed topics Scanning Loading Multiple Sizes of Originals in the Input Tray You can load a mixture of originals at different sizes that meet the document specifications in the input tray Caution Do not load photos or valuable original documents or artwork directly into the input tray This may wrinkle or damage the original Load these originals using an optional carrier sheet 1 Open the input tray and...

Page 18: ...2 Pull out the output tray and open its extension 3 Slide the input tray edge guides all the way out 18 ...

Page 19: ...te To prevent paper jams keep the lever in this position for most types of documents 5 Load the originals in the input tray in descending order of paper size with the largest at the back and the smallest at the front Note If you are loading a paper business card load it horizontally 19 ...

Page 20: ...s 210 297 mm paper 56 lb 210 g m 15 sheets Legal 8 5 14 inches Loading capacity may vary 216 357 mm depending on the paper type A5 5 8 8 2 inches 148 210 mm A6 4 1 5 8 inches 105 148 mm B5 7 2 10 1 inches 182 257 mm Business cards Up to 56 lb 210 Paper 15 cards loaded horizontally g m business cards Note You can load original documents of different sizes up to this size Letter 8 5 11 inches 216 27...

Page 21: ...inals that are bound Originals with carbon paper backing Transparencies Glossy originals Carbon less paper Perforated originals Originals with labels or stickers Parent topic Loading Originals in the Input Tray Loading Plastic Cards in the Input Tray You can load plastic cards that meet the card specifications in the input tray 1 Open the input tray and pull up its extension 21 ...

Page 22: ...2 Pull out the output tray and open its extension 3 Slide the input tray edge guides all the way outward 22 ...

Page 23: ...d one plastic card horizontally in the input tray as shown sliding it in until it meets resistance Make sure the printed side is facedown with the top edge first Note Do not load a plastic card vertically 23 ...

Page 24: ... edges of the plastic card 6 Set the page separation lever to the position shown here Note To prevent paper jams make sure to set the separation lever back to its original position when scanning standard single or multi page documents 24 ...

Page 25: ...es 56 85 6 mm Thickness Up to 0 05 inch 1 24 mm thick including any embossing Loading capacity 1 plastic card at a time Loading direction Horizontal Note Plastic cards with glossy surfaces may not scan properly Parent topic Loading Plastic Cards in the Input Tray Loading Special Documents You can load a single envelope or large thick or folded original in the input tray Make sure the original meet...

Page 26: ...2 Pull out the output tray and open its extension 3 Slide the input tray edge guides all the way out 26 ...

Page 27: ...wing to load your original Load a large or thick original or an envelope in the input tray as shown Make sure the printed side is facedown with the top edge first For a folded original fold and load the original as shown 27 ...

Page 28: ...riginal is smaller than the carrier sheet insert it in the center of the sheet with the printed side facedown and the top facing the arrow on the sheet If the original is larger than the carrier sheet fold it in half with the sides to be scanned facing out Position the right side of the original at the front of the sheet with the top facing the arrow on the sheet 5 Slide the original into the scan...

Page 29: ...the edges of the sheet 7 Set the page separation lever to the position shown here Note To prevent paper jams make sure to set the separation lever back to its original position when scanning standard single or multi page documents 29 ...

Page 30: ... weight Plain paper fine paper or Width 13 to 35 lb 50 to 130 g m recycled paper 2 05 to 8 5 inches 52 to 215 9 mm Length Windows 2 to 36 inches 50 8 to 914 4 mm OS X 2 to 16 5 inches 50 8 to 420 1 mm Folded plain paper fine Unfolded minimum size 13 to 35 lb 50 to 130 g m paper or recycled paper A6 4 1 5 8 inches 105 148 mm Unfolded maximum size Legal 8 5 14 inches 216 357 mm Envelopes Up to 0 015...

Page 31: ...son DocumentScan App for iOS Android Wi Fi Infrastructure Mode Setup You can set up your scanner to communicate with your computer using a wireless router or access point The wireless router or access point can be connected to your computer over a wireless or wired network 1 Epson scanner 2 Wireless router or access point 3 Computer with a wireless interface 31 ...

Page 32: ...indows 8 x Navigate to the Apps screen and select EpsonNet Config Windows other versions Click or Start and select All Programs or Programs Select EpsonNet EpsonNet Config EpsonNet Config OS X Open the Applications folder select Epson Software EpsonNet EpsonNet Config EpsonNet Config 2 Select your scanner from the list and click Configuration 3 Select Network Interface Network Basic Wireless 4 Sel...

Page 33: ...ner to connect to your network you will have to set up the computer to connect to the scanner Your scanner must be turned on and connected to the network Note Make a note of the IP address or host name of the scanner so you can enter it in these steps 1 Do one of the following to start Epson Scan Settings Windows 8 x Navigate to the Apps screen and select EPSON Scan Settings Windows other versions...

Page 34: ...ss of your scanner and click OK Select the Enter address setting type in the IP address or host name of your scanner and click OK 5 Click the Test button to check the connection You see a confirmation message 6 Click OK to save your settings and close Epson Scan Settings 34 ...

Page 35: ...s or Programs Select EPSON EPSON Scan EPSON Scan Settings OS X Open the Applications folder select EPSON Software and click EPSON Scan Settings 2 Find your scanner in the list and write down the IP address Parent topic Setting Up Network Scanning Direct Wi Fi Mode Setup You can set up your scanner to communicate directly with your computer or another device without requiring a wireless router or a...

Page 36: ...nnection mode switch on the scanner to AP mode 2 Open the input tray and turn on the scanner 3 From your computer or device search for and select the SSID shown on the label on the back of the scanner 4 Enter the password shown on the label on the back of the scanner When the Status light on the scanner stays on the connection is established Parent topic Direct Wi Fi Mode Setup Using WPS to Set Up...

Page 37: ...r enters standby status for WPS connection for two minutes 4 Press the WPS button on your computer or device or enable the WPS feature When the Status light on the scanner stays on the connection is established Parent topic Direct Wi Fi Mode Setup Wi Fi Protected Setup WPS If your network uses a WPS enabled wireless router or access point you can quickly connect your scanner to the network using W...

Page 38: ...ode to Connect to a Network Parent topic Wi Fi Networking Using WPS to Connect to a Network If you have a WPS enabled wireless router or access point you can use Wi Fi Protected Setup WPS to connect your scanner to the network 1 Set the connection mode on the scanner to Wi Fi 2 Open the input tray and turn on the scanner 3 Press and hold the Connect button for at least 3 seconds until the Status a...

Page 39: ... on your computer Parent topic Wi Fi Protected Setup WPS Related tasks Setting Up Network Scanning Using WPS PIN Mode to Connect to a Network If you have a WPS enabled wireless router or access point you can use Wi Fi Protected Setup WPS to connect your scanner to the network 1 Set the connection mode switch on the scanner to AP mode 2 Open the input tray 39 ...

Page 40: ...us for WPS connection for two minutes 5 Enter the PIN code 01234565 into the wireless router or access point 6 When the Status light on the scanner stays on the Wi Fi setup is complete 7 Turn off the scanner 8 Set the connection mode switch on the scanner to Wi Fi 9 Turn on the scanner When the Status light on the scanner stays on the connection is established 40 ...

Page 41: ...n use the Epson DocumentScan app to scan from a network scanner to an iOS or Android device over a Direct Wi Fi connection You can find more information about Epson DocumentScan by searching for the app on the App Store iOS or Google Play Android Parent topic Wi Fi Networking Related tasks Enabling a Direct Wi Fi Connection Using WPS to Set Up a Direct Wi Fi Connection 41 ...

Page 42: ...pson Scan before scanning from the scanner button 1 Make sure you installed the scanner software and connected the scanner to your computer or network 2 Load an original in your scanner 3 Press the start button The image is scanned and saved to the folder you have specified Note If your product is connected via USB you can use Document Capture Pro Windows or Document Capture OS X to change the def...

Page 43: ...nu 7 Click OK Parent topic Starting a Scan from a Scanner Button Scanning with Document Capture Pro and Document Capture When you scan with Document Capture Pro Windows or Document Capture OS X the program automatically saves your scanned file on your computer in the folder you specify You can select settings preview and change the scanned file settings as necessary 1 Do one of the following to st...

Page 44: ...2 Click the Scan icon You see a window like this 44 ...

Page 45: ...e the Help information in Document Capture Pro or Document Capture for details 4 If you want to select detailed scan settings do one of the following Windows Click Detailed Settings Select any displayed scan settings you want to use and click OK OS X Close the Scan window Open the Scan menu at the top of the screen and select Displays the EPSON Scan Setup Screen Click the Scan icon Select any disp...

Page 46: ...k OK Send or Print to save the scanned file Parent topic Scanning Related tasks Scanning with Epson Scan Related topics Loading Originals Scanning with Epson Scan Epson Scan automatically saves your scanned file on your computer in the format and folder you specify You can select settings preview and change the scanned file settings as necessary 1 Do one of the following to start Epson Scan Window...

Page 47: ...iews your original and displays the result in a separate Preview window The scanner also ejects the page 4 Reload the page in the input tray 5 Click the Image Adjustment tab and select any of the image adjustment settings you want to use Before making adjustments click the image or scan area in the Preview window 47 ...

Page 48: ...ng Select the Image Option checkbox to access additional settings Unsharp Mask Makes the edges of certain image areas clearer Turn off this option to leave softer edges Descreening Removes the ripple pattern that might appear in subtly shaded image areas such as skin tones This option improves results when scanning magazines or newspapers The results of descreening do not appear in the preview ima...

Page 49: ...e Text OCR Scanning to a SharePoint Server or Cloud Service Parent topic Scanning Scanning Two Originals onto One Sheet Stitching Images You can scan both sides of a double sided or folded original with Epson Scan s Stitch Images settings 1 Load your original in the scanner 2 Do one of the following to start Document Capture Pro Windows or Document Capture OS X Windows 8 x Navigate to the Apps scr...

Page 50: ...he Epson Scan settings Windows Click the Scan icon then click Detailed Settings OS X Open the Scan menu at the top of the screen and select Displays the EPSON Scan Setup Screen Click the Scan icon You see an Epson Scan window like this 50 ...

Page 51: ...ng 5 Select the original document size as the Size setting 6 Select one of the following as the Stitch Images setting Top Bottom Places the scanned images one above the other Left Right Places the scanned images side by side 7 With Windows click OK 51 ...

Page 52: ...an use Document Capture Pro Windows only to scan multi page originals as separate scanned files You indicate where you want the new scanned files to start by inserting a blank page or barcode between the pages of your original 1 Load a multi page original with blank pages or barcodes inserted where you want to start a new scanned file 2 Do one of the following to start Document Capture Pro Windows...

Page 53: ...ck File Save Settings 8 Select Apply job separation and click Separation Settings 9 Select the method you used to separate the originals select a folder name specification and click OK 10 Select any additional settings from the File Name Settings dialog and click OK 11 Select any additional settings from the Batch Save dialog and click OK Your originals are saved into separate files and folders as...

Page 54: ...anning Using OCR Windows Scanning Using OCR OS X Parent topic Scanning Special Projects Scanning Using OCR Windows You can use the ABBYY FineReader OCR program to convert scanned documents to editable text 1 Load your original in the scanner 2 Do one of the following to open ABBYY FineReader Windows 8 x Navigate to the Apps screen and select ABBYY FineReader 9 0 Sprint Windows other versions Click...

Page 55: ...n the Multi Page Scanning section and click Scan for each page 9 When you are finished scanning click Close Your document is scanned and processed into editable text then you see the Save As window 10 Select a name and a file format for your document and click Save The file is saved and then opened in an application associated with the file type you selected if available on your system Parent topi...

Page 56: ...nguage setting 5 Select the type of document you are going to scan Epson Scan starts in the last scan mode you used 6 Select your scan settings and click Scan Your document is scanned and you see the Epson Scan window while your document is converted to editable text 7 Click Close to close the Epson Scan window and Preview window if necessary 56 ...

Page 57: ... use Document Capture Pro Windows or Document Capture OS X to upload scanned images to a SharePoint server or a cloud service 1 Do one of the following to start Document Capture Pro Windows or Document Capture OS X Windows 8 x Navigate to the Apps screen and select Document Capture Pro Windows other versions Click or Start and select All Programs or Programs Select EPSON Software then select Docum...

Page 58: ...k Scan You see a preview of your scan in the Document Capture Pro or Document Capture window 5 Click one of the cloud service Destination icons to choose where to save your scanned file If you cannot see all of the icons below the service software may not be installed or you need to click the arrow next to the icons Web Folder WebDAV Evernote Google Docs SugarSync 58 ...

Page 59: ...ination If you have previously created a saved setting for the destination select it from the drop down list 7 Adjust any save settings then click OK Send or Print depending on the destination Your originals are scanned and uploaded to the indicated server Parent topic Scanning Special Projects Related topics Loading Originals 59 ...

Page 60: ...C adapter 2 Disconnect any connected cables 3 Clean the outer case with a soft dry cloth Do not use liquid or chemical cleansers Note If the outer case still requires additional cleaning use a slightly damp cloth to wipe the outer case Then wipe the case with a soft dry cloth Parent topic Cleaning and Transporting Your Scanner Cleaning Inside Your Scanner Clean your scanner regularly to make sure ...

Page 61: ...3 Pull down on the cover open lever and open the scanner cover 4 Use a soft dry cloth to wipe off any dust or dirt on the rollers inside the scanner cover 61 ...

Page 62: ...press the power button to turn on the scanner 7 Hold down the start button for at least two seconds and press the start button several times to rotate the rollers shown here Wipe off any dust or dirt on the rollers as they rotate 8 Turn off the scanner and unplug the AC adapter 62 ...

Page 63: ...c Cleaning and Transporting Your Scanner Checking the Scanner Roller Counter Check the scanner roller counter to determine when your rollers need to be replaced When you replace the scanner rollers reset the scanner roller counter so you know when you may need to replace the rollers again 1 Make sure the scanner is turned on and connected to your computer 2 Do one of the following to open Epson Sc...

Page 64: ...Life Cycle of the rollers it is time to replace the rollers 5 Click OK Parent topic Cleaning and Transporting Your Scanner Replacing the Scanner Rollers Replace the scanner rollers after you have scanned 100 000 times Check the scanner roller counter to see when you need to replace the rollers 1 Turn off the scanner 2 Unplug the AC adapter 3 Disconnect any connected cables 64 ...

Page 65: ...ver open lever and open the scanner cover 5 Squeeze the tab on the right side of the pickup roller cover and open the cover Caution Do not place too much force on the arm inside the cover when replacing the pickup roller 65 ...

Page 66: ...6 Slide the pickup rollers to the right and remove them 66 ...

Page 67: ...n the notches on the roller and slide it to the left Make sure the smaller roller is on the bottom Caution Do not touch the surface of the rollers 9 Close the pickup roller cover Note If you are not able to close the cover the pickup rollers are not installed correctly Remove the rollers and reinstall them then try to close the cover again 67 ...

Page 68: ...pull down the cover to open it Caution Be careful not to apply too much force when opening the cover 11 Press in on the separation roller to release it then slide the roller to the side and remove it 12 Pull the release tab on the separation roller and remove it from the spindle 68 ...

Page 69: ...e Check that there are no gaps between the roller and spindle You hear a click when the roller is firmly locked into place 14 Align the notches on the spindle and the scanner then slide the separation roller into the scanner and gently push it into place You hear a click when the roller is correctly aligned and locked into place 69 ...

Page 70: ...s User Replaceable Epson Scanner Parts Related tasks Checking the Scanner Roller Counter Resetting the Scanner Roller Counter When you replace the scanner rollers reset the scanner roller counter so you know when you may need to replace the rollers again 1 Make sure the scanner is turned on and connected to your computer 2 Do one of the following to open Epson Scan Settings Windows 8 x Navigate to...

Page 71: ...sport it a long distance or store it for an extended period prepare it for transportation as described here 1 Turn off the scanner and unplug the AC adapter 2 Disconnect any connected cables 3 Close the input tray and the output tray Note Make sure the output tray is securely closed 4 Place the scanner in its original packing materials if possible or use equivalent materials with cushioning around...

Page 72: ...Parent topic Cleaning and Transporting Your Scanner 72 ...

Page 73: ... Problems Cannot Scan Over a Network Scanner Cannot Connect to a Wireless Router or Access Point Solving Scanned Image Quality Problems When to Uninstall Your Scanner Software Where to Get Help Scanner Light Status You can often diagnose problems with your scanner by checking its lights Lights 1 The error light 2 The Status light 73 ...

Page 74: ...ng Do not turn off the scanner or Status light blue are disconnect any cables until the status lights have stopped flashing flashing alternately The error light and the A paper jam or a double feed has occurred Remove any paper loaded Status light are flashing at in the input tray If the lights continue to flash a scanner error may have the same time occurred Turn the scanner off and then back on ...

Page 75: ...may need to adjust the Power Off Timer setting Parent topic Solving Scanning Problems Related tasks Changing the Power Off and Sleep Timer Settings Scanner Button Does Not Work as Expected If the scanner button does not start the correct program or perform the correct action try these solutions Make sure Document Capture Pro Windows or Document Capture OS X is installed correctly If necessary unin...

Page 76: ...s Windows System Requirements Mac System Requirements Cannot Start Epson Scan If you cannot start Epson Scan try these solutions Make sure your scanner is turned on and any interface cables are securely connected at both ends Make sure Epson Scan is selected in your scanning program Make sure your computer is not running in a power saving mode such as sleep or standby If so wake your system and re...

Page 77: ... If multiple pages feed at once try the following Make sure the paper separation lever is in the lower position Remove the originals fan the edges to separate the sheets if necessary and reload them Load only originals that meets the specifications for your scanner Clean inside the scanner and replace the roller assembly kit if necessary If you see a double feed error in the Epson Scan window or t...

Page 78: ...has jammed inside the scanner follow these steps 1 Turn off your scanner 2 Remove all originals from the input tray 3 Pull down the cover open lever and open the scanner cover 4 Gently pull out any jammed originals from inside the scanner 78 ...

Page 79: ...leaning Inside Your Scanner Related topics Loading Originals Scanning is Slow If scanning becomes slow try these solutions Scan your original at a lower resolution if possible Make sure your system meets the requirements for your operating system If you are scanning a high resolution image you may need more than the minimum requirements such as a Hi Speed USB port If necessary increase your system...

Page 80: ...iginal at a high resolution a network communication error may occur Try scanning again at a lower resolution If network communication was interrupted while starting Epson Scan exit Epson Scan wait a few seconds and restart it If Epson Scan cannot restart turn off your scanner turn it back on and try restarting Epson Scan again Check the connection setting and test the connection using Epson Scan S...

Page 81: ...or large metal object such as a filing cabinet Verify that your router or access point is operating correctly by connecting to it from your computer or another device You may need to disable the firewall and any anti virus software on your wireless router or access point Check to see if access restrictions such as MAC address filtering are set on the router or access point If access restrictions a...

Page 82: ...een has a quality problem Back of Original Image Appears in Scanned Image Scanned Characters are Blurry Characters are not Recognized During Conversion to Editable Text OCR Ripple Patterns Appear in an Image Spots or Lines Appear in All Scanned Images Scanned Image Edges are Cropped Parent topic Solving Problems Back of Original Image Appears in Scanned Image If an image from the back of a thin or...

Page 83: ...n Select Text Enhancement Select the correct Image Type setting Adjust the Threshold setting Check the manual for your OCR software for any additional adjustments Try using another software program such as ABBYY FineReader as the OCR engine Start Epson Scan and click File Save Settings Select PDF as the File Type and click Options Click the Text tab Make sure Fine Reader is selected as the OCR Eng...

Page 84: ...y scanning again Select the Descreening setting Select a lower Resolution setting Parent topic Solving Scanned Image Quality Problems Related references Available Image Adjustments Related tasks Scanning with Epson Scan Spots or Lines Appear in All Scanned Images If spots or lines appear in all your scanned images follow these steps to clean the scanner glass 1 Turn off the scanner 2 Unplug the AC...

Page 85: ...pray glass cleaner directly on the scanning surfaces Be careful not to place too much force on the glass 6 Close the scanner cover 7 Plug in the AC adapter Parent topic Solving Scanned Image Quality Problems Related tasks Cleaning Inside Your Scanner Scanned Image Edges are Cropped If the edges of a scanned image are cropped try the following solutions Select Auto Detect as the Size setting Epson ...

Page 86: ... and re install your software follow the instructions for your operating system Uninstalling Scanner Software Windows Uninstalling Scanner Software OS X Parent topic Solving Problems Uninstalling Scanner Software Windows You can uninstall and then re install your scanner software to solve certain problems 1 Turn off the scanner 2 Disconnect any interface cables 3 Do the following to uninstall each...

Page 87: ...ads or Canadian downloads 2 Follow the instructions on the screen to install the Uninstaller utility 3 Quit all applications currently running on your Mac 4 Double click the Uninstaller icon 5 In the Epson Uninstaller screen select the checkbox for each software program you want to uninstall 6 Click Uninstall 7 Follow the on screen instructions to uninstall the software 8 To reinstall your scanner...

Page 88: ... Canada 905 709 3839 6 AM to 8 PM Pacific Time Monday through Friday and 7 AM to 4 PM Pacific Time Saturday Days and hours of support are subject to change without notice Toll or long distance charges may apply Note For help using any other software on your system see the documentation for that software for technical support Purchase Supplies and Accessories You can purchase genuine Epson accessor...

Page 89: ...cations Safety and Approvals Specifications Windows System Requirements Make sure your system meets these requirements before using it with your scanner System Microsoft Windows 8 x Windows 7 Windows Vista Windows XP Home Edition Windows XP Professional Edition Windows XP Professional x64 Edition Interface External USB port Type A Display Color monitor with 800 600 resolution or higher and 24 bit ...

Page 90: ...r CIS Effective pixels 5 100 21 600 pixels at 600 dpi Document size Windows maximum 8 5 36 inches 215 9 914 4 mm OS X maximum 8 5 16 5 inches 215 9 420 1 mm Minimum 2 2 inches 52 50 8 mm Paper input Facedown loading Paper output Facedown ejection Paper capacity 50 sheets of paper at 21 lb 80 g m2 weight Scanning resolution 600 dpi main scan 600 dpi with Micro Step sub scan Output resolution 50 120...

Page 91: ... WPA2 compliant WEP 64 128 bit Frequency band 2 4 GHz Communication mode Infrastructure mode Direct connection access point mode Note Wireless LAN standard complies with either IEEE 802 11 b g or IEEE 802 11 b g n depending on purchase location Parent topic Technical Specifications Electrical Specifications Scanner Note Check the label on the scanner and the AC adapter for voltage information Powe...

Page 92: ...quency 50 to 60 Hz Rated output voltage DC 24 V Rated output current 1 37 A Parent topic Technical Specifications Environmental Specifications Temperature Operating 41 to 95 F 5 to 35 C Storage 13 to 140 F 25 to 60 C Humidity Operating 10 to 80 RH non condensing Storage 10 to 85 RH Operating conditions Ordinary office or home conditions Note Avoid operating the scanner in direct sunlight near a st...

Page 93: ...ication Revision 2 0 Connector type One Type B port Parent topic Technical Specifications Safety and Approvals Specifications Scanner United States EMC FCC part 15 Subpart B Class B Canada EMC CAN CSA CEI IEC CISPR 22 Class B AC Adapter United States Safety UL60950 1 EMC FCC part 15 Subpart B Class B Canada Safety CAN CSA C22 2 No 60950 1 EMC CAN CSA CEI IEC CISPR 22 Class B Parent topic Technical...

Page 94: ...sive dirt or dust water heat sources or in locations subject to shocks vibrations high temperature or humidity direct sunlight strong light sources or rapid changes in temperature or humidity Do not use with wet hands Place the scanner and the AC adapter near an electrical outlet where the adapter can be easily unplugged The AC power cord should be placed to avoid abrasions cuts fraying crimping a...

Page 95: ...eware of electrical shock hazards If damage occurs to the plug replace the cord set or consult a qualified electrician If there are fuses in the plug make sure you replace them with fuses of the correct size and rating Unplug the scanner and the AC adapter and refer servicing to qualified service personnel under the following conditions The AC adapter or plug is damaged liquid has entered the scan...

Page 96: ...s of fitness road passes food stamps tickets etc Note Copying these items may also be prohibited by law Restriction on disassembling and decompiling You may not disassemble decompile or otherwise attempt to derive the source code of any software included with this product Parent topic Notices Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a per...

Page 97: ...purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable prod...

Page 98: ...the license agreements of each open source software program for more details which are described in OSS pdf on your scanner software CD 4 OpenSSL toolkit This product includes software developed by the OpenSSL project for use in the OpenSSL Toolkit http www openssl org This product includes cryptographic software written by Eric Young eay cryptsoft com 5 The license terms of each open source softw...

Page 99: ... License This product includes the open source software program Bonjour which applies the terms and conditions provided by owner of the copyright to the Bonjour Net SNMP license This product includes the open source software program Net SNMP which applies the terms and conditions provided by owner of the copyright to the Net SNMP OpenSSL License Original SSLeay License This product includes the op...

Page 100: ...rappers libncurses license This product includes the open source software program libncurses 5 4 which applies the terms and conditions provided by owner of the copyright to the libncurses busybox license This product includes the open source software program busybox 1 2 2 1 which applies the terms and conditions provided by owner of the copyright to the busybox linux ftpd license This product inc...

Page 101: ...he purposes of this copyright and license Info ZIP is defined as the following set of individuals Mark Adler John Bush Karl Davis Harald Denker Jean Michel Dubois Jean loup Gailly Hunter Goatley Ed Gordon Ian Gorman Chris Herborth Dirk Haase Greg Hartwig Robert Heath Jonathan Hudson Paul Kienitz David Kirschbaum Johnny Lee Onno van der Linden Igor Mandrichenko Steve P Miller Sergio Monesi Keith Ow...

Page 102: ...ip Bugs or Info ZIP e mail addresses or the Info ZIP URL s such as to imply Info ZIP will provide support for the altered versions 4 Info ZIP retains the right to use the names Info ZIP Zip UnZip UnZipSFX WiZ Pocket UnZip Pocket Zip and MacZip for its own source and binary releases Parent topic Copyright Notice libTIFF Software Acknowledgment Copyright 1988 1997 Sam Leffler Copyright 1991 1997 Sil...

Page 103: ...DERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SER...

Page 104: ...Copyright Attribution 2014 Epson America Inc 3 14 CPD 40192 Parent topic Copyright Notice 104 ...

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