Epson DS-530 User Manual Download

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• If you connected the scanner using a USB cable, make sure it is connected directly to your computer

or through only one USB hub.

• Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall all versions

and install one version.

• If you are using the scanner with the optional Epson Network Interface Unit, make sure the network

cable is securely connected.

• If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it.

• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the

Scanner

Source

setting.

Parent topic:

Solving Scanning Problems

Related concepts

Uninstall Your Scanner Software

Related references

Windows System Requirements
Mac System Requirements

Original Feeds Incorrectly in Scanner

If you have problems feeding originals in your scanner, try these solutions:

• If multiple pages feed at once, try the following:

• Remove the originals, fan the edges to separate the sheets, if necessary, and reload them.

• Load fewer originals at a time.

• Load only originals that meet the specifications for your scanner.

• Clean inside the scanner and replace the roller assembly kit, if necessary.

• Scan the originals one by one using the

Automatic Feeding Mode

setting in Epson Scan 2.

• Press the

slow mode button to slow down the scanning speed.

• If you see a double feed error in the Epson Scan 2 window or the Document Capture Pro window

(Windows only), start Epson Scan 2, select the

Main Settings

tab, select the

Detect Double Feed

setting, and select

Off

Note:

On a Mac, only Epson Scan 2 displays double feed errors. Document Capture for Mac does not

include this setting.

Summary of Contents for DS-530

Page 1: ...DS 530 DS 770 User s Guide ...

Page 2: ......

Page 3: ...ecial Originals 33 Special Original Specifications 39 Using the Network Interface Unit 41 Network Interface Unit Control Panel 41 Connecting the Network Interface Unit 42 Setting Up Network Scanning 42 Scanning to Network Computers from the Network Interface Unit Windows 44 Scanning 46 Starting a Scan 46 Starting a Scan from a Scanner Button 46 Adding and Assigning Scan Jobs with Document Capture ...

Page 4: ...ile Mac 87 Scanning to a SharePoint Server or Cloud Service 90 Using the Optional Flatbed Scanner Dock Windows 94 Flatbed Scanner Dock Parts 94 Scanning from the Flatbed Scanner Dock 95 Scanning from the Docked Flatbed Scanner 95 Scanning from the ADF with the Flatbed Scanner Dock Attached 99 Cleaning the Flatbed Scanner Dock 102 Transporting the Flatbed Scanner Dock 104 Cleaning and Transporting ...

Page 5: ...ock Problems 130 Scanned Image Edges are Cropped 131 Line of Dots Appears in All Scanned Images 131 Back of Original Image Appears in Scanned Document 131 Uninstall Your Scanner Software 131 Uninstalling Scanner Software Windows 132 Uninstalling Scanner Software Mac 132 Where to Get Help 133 Technical Specifications 135 Windows System Requirements 135 Mac System Requirements 135 General Specificat...

Page 6: ... Binding Arbitration and Class Waiver 144 Trademarks 147 Copyright Notice 147 libTIFF Software Acknowledgment 148 A Note Concerning Responsible Use of Copyrighted Materials 149 Copyright Attribution 149 ...

Page 7: ...7 DS 530 DS 770 User s Guide Welcome to the DS 530 DS 770 User s Guide For a printable PDF copy of this guide click here ...

Page 8: ...Scanner Parts Locations Changing the Power Off and Sleep Timer Settings Scanner Parts Locations See these sections to identify the parts on your scanner Scanner Parts Scanner Buttons and Lights User Replaceable Epson Scanner Parts and Accessories Parent topic Scanner Basics Scanner Parts ...

Page 9: ...9 1 ADF Automatic Document Feeder 2 Edge guides 3 Input tray 4 Input tray extension 5 Output tray 6 Output tray extensions 7 Stopper 1 Kensington security slot 2 USB port ...

Page 10: ...10 3 Power inlet 1 Cover open lever 2 Scanner cover 3 Pickup rollers 4 Separation rollers 1 AC adapter ...

Page 11: ...11 2 Power cord 3 USB cable Parent topic Scanner Parts Locations Scanner Buttons and Lights Buttons 1 power button 2 double feed detection skip button 3 slow mode button 4 stop button 5 start button ...

Page 12: ... You can purchase genuine Epson accessories at epson com U S sales epson ca Canadian sales or epson com jm Caribbean sales You can also purchase accessories from an Epson authorized reseller To find the nearest one call 800 GO EPSON 800 463 7766 in the U S or 800 807 7766 in Canada Part Part number Carrier sheet B12B819051 Roller assembly kit B12B819031 Cleaning kit B12B819291 Network Interface Un...

Page 13: ...er Settings You can use the Epson Scan 2 Utility to change the time period before the scanner enters sleep mode and turns off automatically 1 Do one of the following to access the Epson Scan 2 Utility Windows 10 Click and select EPSON Epson Scan 2 Utility Windows 8 x Navigate to the Apps screen and select Epson Scan 2 Utility Windows other versions Click or Start and select All Programs or Program...

Page 14: ...the scanner to go to sleep as the Sleep Timer setting 4 Select the length of time after which you want the scanner to automatically turn off when not in use as the Power Off Timer setting 5 Click Set to save the settings 6 Close the Epson Scan 2 Utility Parent topic Scanner Basics ...

Page 15: ...ment specifications in the input tray Caution Do not load photos or valuable original documents or artwork directly into the input tray This may wrinkle or damage the original Load these originals using an optional carrier sheet The steps below describe loading originals of the same size To load originals of multiple sizes at once see the link at the end of these steps 1 Open the input tray and pu...

Page 16: ...ut the input or output tray extensions and do not open the stopper 3 Slide the input tray edge guides all the way out 4 If you are loading a multi page original fan your stack of originals Note If you are loading an original that is 15 5 inches 393 8 mm or longer load only one sheet at a time ...

Page 17: ...17 5 Stack the originals with the printed side facing down and slide the stack so the leading edge is at an angle as shown ...

Page 18: ...down and top edge first and guide them in until they meet resistance If you are loading paper business cards load up to 15 DS 530 or 30 DS 770 cards printed side down and long edge first into the input tray horizontally and slide them in until they meet resistance ...

Page 19: ...19 ...

Page 20: ...ading hole punched originals load them with the holes facing down or to the side as shown The holes must be within 1 2 inches 30 mm of the edge of the originals 7 Slide the edge guides against the edges of the original ...

Page 21: ...e stopper on the output tray extension to fit the ejected originals Note If thicker paper does not eject properly or falls from the output tray push in the output tray and allow the originals to eject freely onto the surface below the scanner If the scanned images are affected by the originals ejecting below the scanner try placing the scanner on the edge of a table where the ejected originals can...

Page 22: ...riginals Related topics Scanning Loading Multiple Sizes of Originals in the Input Tray You can load originals of different sizes paper types and thicknesses at one time in the input tray Just make sure they meet the original document specifications Caution Do not load photos or valuable original documents or artwork directly into the input tray This may wrinkle or damage the original Load these or...

Page 23: ...s extension and open the stopper Note If you are loading originals that are 15 5 inches 393 8 mm or longer do not pull out the input or output tray extensions and do not open the stopper 3 Slide the input tray edge guides all the way out ...

Page 24: ...st the edges of the widest original 6 If necessary during scanning adjust the position of the stopper on the output tray extension to fit the ejected originals Note If thicker paper does not eject properly or falls from the output tray push in the output tray and allow the originals to eject freely onto the surface below the scanner If the scanned images are affected by the originals ejecting belo...

Page 25: ...anning to slow down the feeding speed press it again to return to normal speed Parent topic Loading Originals in the Input Tray Related references Original Document Specifications Original Document Specifications You can load original documents that meet these specifications in your scanner DS 530 ...

Page 26: ...09 g m 19 sheets 68 lb 256 g m 15 sheets 110 lb 413 g m 9 sheets Loading capacity may vary depending on the paper type Legal 8 5 14 inches 216 356 mm A4 8 3 11 7 inches 210 297 mm A5 5 8 8 2 inches 148 210 mm A6 4 1 5 8 inches 105 148 mm B5 7 2 10 1 inches 182 257 mm Width 2 0 to 8 5 inches 50 8 to 215 9 mm Height 15 5 to 240 inches 393 8 to 6096 mm 13 to 35 lb 50 to 130 g m 1 sheet Paper business...

Page 27: ...sheets 34 lb 127 g m 62 sheets 42 lb 157 g m 50 sheets 56 lb 209 g m 38 sheets 68 lb 256 g m 30 sheets 110 lb 413 g m 18 sheets Loading capacity may vary depending on the paper type A4 8 3 11 7 inches 210 297 mm A5 5 8 8 2 inches 148 210 mm A6 4 1 5 8 inches 105 148 mm B5 7 2 10 1 inches 182 257 mm Width 2 0 to 8 5 inches 50 8 to 215 9 mm Height 15 5 to 240 inches 393 8 to 6096 mm 13 to 35 lb 50 t...

Page 28: ...sheets Loading capacity may vary depending on the paper type Paper business cards Business cards Up to 56 lb 210 g m 30 cards loaded horizontally Note You can load originals of different sizes paper types and thicknesses up to this size Letter 8 5 11 inches 216 279 mm Caution Do not load the following types of originals in the scanner or they may be damaged or may damage the scanner Thermal paper ...

Page 29: ...ss paper Perforated originals Originals with labels or stickers Fabric or other non paper originals Parent topic Loading Originals in the Input Tray Loading Plastic and Laminated Cards in the Input Tray You can load plastic and laminated cards that meet the card specifications in the input tray 1 Open the input tray pull out the output tray and open the stopper Do not pull out the extensions ...

Page 30: ...0 2 Slide the input tray edge guides all the way out 3 Load plastic or laminated cards printed side down and long edge first into the input tray horizontally and slide them in until they meet resistance ...

Page 31: ...31 Note Do not load plastic cards vertically ...

Page 32: ...Settings tab in Epson Scan 2 when scanning the cards Note If you do not disable the Detect Double Feed setting and a double feed error occurs remove the plastic or laminated card from the input tray and reload it Press the double feed detection skip button to disable the Detect Double Feed feature and scan again ...

Page 33: ...ntal Plastic cards standard ISO781A ID 1 compliant 0 03 inch 0 76 mm maximum 5 cards horizontal Laminated cards 4 7 5 9 inches 120 150 mm or smaller 0 03 inch 0 8 mm maximum 1 card Note Plastic cards with glossy surfaces may not scan properly Parent topic Loading Plastic and Laminated Cards in the Input Tray Loading Special Originals You can load a photo or large thick or folded original in the in...

Page 34: ...s extension and open the stopper Note If you are loading originals that are 15 5 inches 393 8 mm or longer do not pull out the input or output tray extensions and do not open the stopper 3 Slide the input tray edge guides all the way out ...

Page 35: ...35 4 Load envelopes vertically in the input tray with the printable side down and the flap facing as shown Slide in the envelopes until they meet resistance ...

Page 36: ...wn and place it in the center of an optional carrier sheet Make sure the illustration on the front edge of the carrier sheet is facing up For a photo or an irregularly shaped original load it in the center of an optional carrier sheet with the printed side face down Make sure the illustration on the front edge of the carrier sheet is facing up ...

Page 37: ...37 6 Load the carrier sheet in the input tray as shown until it meets resistance Folded original ...

Page 38: ...regularly shaped original 7 Slide the edge guides against the edges of the original or carrier sheet 8 Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning special originals ...

Page 39: ...inals Related topics Scanning Special Original Specifications You can load photos envelopes or large thick or folded originals that meet these specifications in your scanner DS 530 Paper type Paper size Paper thickness Loading capacity Large originals plain paper fine paper or recycled paper load only in a carrier sheet Up to this size A3 11 7 16 5 inches 297 420 mm 0 012 inch 0 3 mm maximum exclu...

Page 40: ...7 16 5 inches 297 420 mm 0 012 inch 0 3 mm maximum excluding the thickness of the carrier sheet 10 carrier sheets Photos load only in a carrier sheet Up to this size A4 8 3 11 7 inches 210 297 mm 0 012 inch 0 3 mm maximum excluding the thickness of the carrier sheet 10 carrier sheets Envelopes 4 49 6 38 inches 114 162 mm 4 33 8 66 inches 110 220 mm 0 015 inch 0 38 mm maximum 10 envelopes Irregular...

Page 41: ... Connecting the Network Interface Unit Setting Up Network Scanning Scanning to Network Computers from the Network Interface Unit Windows Network Interface Unit Control Panel 1 power button turns the unit on and off 2 LCD screen displays status operations and error messages 3 settings button selects product settings network settings and maintenance options 4 Reset button returns the LCD to the defa...

Page 42: ...working properly Then follow the instructions here to set up computers for network scanning using the Epson Scan 2 Utility Note Make a note of the IP address or host name of the Epson Network Interface Unit so you can enter it in these steps 1 Do one of the following to start the Epson Scan 2 Utility Windows 10 Click and select EPSON Epson Scan 2 Utility Windows 8 x Navigate to the Apps screen and...

Page 43: ...43 You see a screen like this Note If you see an Enable Editing button Windows or a lock icon Mac click it so that you can modify the scanner settings 3 Select your scanner and click Add ...

Page 44: ...pson Network Interface Unit and click Add 5 Click OK to save your settings and then close Epson Scan 2 Utility Parent topic Using the Network Interface Unit Scanning to Network Computers from the Network Interface Unit Windows You can scan to a network computer directly from the Epson Network Interface Unit Windows You first set up a scan job in Document Capture Pro and then select the computer yo...

Page 45: ...ess the OK button Note If your scanner is part of a network group make sure to set the computer to the same network group or it will not appear on the LCD screen 3 If you set up a password in Document Capture Pro enter the password at the prompt 4 Select a scan job and press the OK button on the Epson Network Interface Unit 5 Press the start button on the scanner or Epson Network Interface Unit Yo...

Page 46: ... the start button on your scanner This automatically starts Document Capture Pro Windows or Document Capture Mac and the scan job you have assigned to the button Note Make sure Epson Scan 2 and either Document Capture Pro Windows or Document Capture Mac are installed on the computer connected to the scanner Document Capture Mac does not support scanning from the start button on your scanner using ...

Page 47: ... by accessing the scan jobs in the Document Capture Pro program Note The settings may vary depending on the software version you are using See the help information in Document Capture Pro for details 1 Do one of the following to start Document Capture Pro Windows 10 Click and select Epson Software Document Capture Pro Windows 8 x Navigate to the Apps screen and select Document Capture Pro Windows ...

Page 48: ...48 You see a window like this 3 Click the Job Settings button Note If you do not see the button click the symbol in the Job bar ...

Page 49: ... button click the Button Assignment icon 6 Select the job that you want to assign to the start button from the drop down list 7 Click OK then click OK again You can now use the assigned scan job when you scan with the start button on your product Parent topic Starting a Scan from a Scanner Button Assigning Start Button Settings or Scan Jobs Mac You can view or change the default scan settings when...

Page 50: ...ter a name for the new job select settings as necessary and click OK You can now use the new scan job when you scan with Document Capture Note See the Help information in Document Capture for details 4 If you want to assign a scan job to the start button click the icon at the bottom of the window and click Event Settings 5 Select the job that you want to assign to the start button 6 Click OK Paren...

Page 51: ...tion You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store Windows 10 Click and select EPSON Epson Scan 2 Windows 8 x Navigate to the Apps screen and select Epson Scan 2 Windows other versions Click or Start and select All Programs or Programs Select EPSON Epson Scan 2 Epson Scan 2 Mac O...

Page 52: ...52 You see an Epson Scan 2 window like this ...

Page 53: ...ibed in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store 1 Open your scanning program and select its scanning option See your scanning program help for instructions 2 Select your product Note In certain programs you may need to select your product as the source first If...

Page 54: ...54 You see an Epson Scan 2 window like this ...

Page 55: ... details 1 Load your original in the product 2 Do one of the following to start Document Capture Pro Windows 10 Click and select Epson Software Document Capture Pro Windows 8 x Navigate to the Apps screen and select Document Capture Pro Windows other versions Click or Start and select All Programs or Programs Select Epson Software Document Capture Pro You see the Document Capture Pro window You ma...

Page 56: ...56 You see a window like this 4 Select Scan Settings from the Scan Setting Name list or select Scan Scan Settings from the menu bar ...

Page 57: ...57 You see a window like this 5 Select any displayed settings you want to use and click OK Note See the help information in Document Capture Pro for details 6 Click Scan ...

Page 58: ...red images click the Add Page s icon and follow the instructions on the screen 8 Check the scanned images and edit them as necessary Note See the help information in Document Capture Pro for details 9 Click one of the Destination icons to choose where to send your scanned files If you cannot see all of the icons below click the arrows next to the icons 10 Depending on the destination you chose cli...

Page 59: ... the product 2 Do one of the following to start Document Capture Pro Windows 10 Click and select Epson Software Document Capture Pro Windows 8 x Navigate to the Apps screen and select Document Capture Pro Windows other versions Click or Start and select All Programs or Programs Select Epson Software Document Capture Pro You see the Document Capture Pro window You may see a screen asking you to sel...

Page 60: ...ck the Scan Settings button select any displayed settings you want to use and click OK Note See the help information in Document Capture Pro for details If you do not see the Scan Settings button click the symbol in the Scan and bar 7 Click one of the destination icons in the Scan and section of the window Your product starts scanning and you see the settings window 8 Select any destination settin...

Page 61: ... your computer in the folder you specify You can select settings preview and change the scanned file settings as necessary Note The settings may vary depending on the software version you are using See the Help information in Document Capture for details 1 Load your original in the product 2 Open the Applications folder open the Epson Software folder and select Document Capture You see a window li...

Page 62: ...est of these steps 4 Select any displayed scan settings you want to use Note See the Help information in Document Capture for details 5 If you want to select detailed scan settings close the Scan Settings window open the Scan menu at the top of the Mac desktop and select Displays the EPSON Scan Setup Screen 6 Click the Scan icon and select any detailed scan settings you want to use from the Epson ...

Page 63: ...d add them to the current captured images click the icon select Acquire from Scanner and repeat the previous steps 9 Check the scanned images and edit them as necessary 10 Click one of the Destination icons to choose where to send your scanned files If you cannot see all of the icons below click the arrow next to the icons 11 Depending on the destination you chose click OK or Send to complete the ...

Page 64: ...n 2 automatically scans your document and saves the scanned file in PDF format in your operating system s Documents or My Documents folder or opens it in your scanning program You can select settings preview and change the scanned file settings as necessary 1 Load your original in the product 2 Start Epson Scan 2 ...

Page 65: ...65 You see this window ...

Page 66: ...setting that matches the size of your original or select Auto Detect to have Epson Scan 2 automatically detect the size You can select Customize to enter a custom size if necessary 6 Select your original image type and how you want it scanned as the Image Type setting 7 Select the Resolution setting you want to use for your scan 8 Select any of the additional settings that you want to use on the M...

Page 67: ...t or other special original see the link below for other setting requirements for special documents 13 Select the format in which you want to save your scanned file as the Image Format setting If necessary select Options and select any desired format options 14 Enter the file name for your scanned file in the File Name field Select Settings to modify the file name settings ...

Page 68: ...nput Tray Additional Scanning Settings Main Settings Tab You can select these additional scanning settings on the Epson Scan 2 Main Settings tab Rotate Rotates the original image clockwise to the desired angle before scanning it Select Auto to allow your product to automatically rotate the image based on the orientation of the text may take longer to scan Correct Document Skew Corrects skewed orig...

Page 69: ...anning Settings Advanced Settings Tab You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab Not all adjustment settings may be available depending on other settings you have chosen ...

Page 70: ...image Gamma Adjusts the midtone density of the scanned image Threshold Adjusts the level at which black areas in text and line art are delineated improving text recognition in OCR Optical Character Recognition programs Unsharp Mask Makes the edges of certain image areas clearer Turn off this option to leave softer edges Descreening Removes the ripple pattern that might appear in subtly shaded imag...

Page 71: ...se only contents skew is corrected when you select the Paper and Contents Skew setting Large originals If the Document Size list does not contain the document size you want to scan select Customize to create a custom size Long paper If the Document Size list does not contain the document size you want to scan select Auto Detect Long Paper or select Customize to create a custom document size Lamina...

Page 72: ... using Adobe Reader Acrobat or other programs You can save multi page documents in one PDF file Recognized text in the scanned document can be searched Parent topic Scanning in Epson Scan 2 Scan Resolution Guidelines The resolution setting in your scanning software measured in dpi dots per inch controls the amount of detail captured in your scans Increasing the resolution raises the amount of deta...

Page 73: ...pi or less Parent topic Scanning Scanning Special Projects Your product s scanning software offers various options to help you quickly complete special scan projects Scanning Two Originals onto One Sheet Stitching Images Scanning Multi Page Originals as Separate Files Windows Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 Saving Scanned Documents as a Searchable PDF with Document ...

Page 74: ...ure Pro Windows 8 x Navigate to the Apps screen and select Document Capture Pro Windows other versions Click or Start and select All Programs or Programs Select Epson Software Document Capture Pro 3 If you see a Switch to Simple View button in the upper right corner of the window click it You see a window like this ...

Page 75: ...75 4 Click the Scan Settings button then click Detailed Settings You see an Epson Scan 2 window like this ...

Page 76: ...ning Special Projects Scanning Multi Page Originals as Separate Files Windows You can use Document Capture Pro Windows to scan multi page originals as separate scanned files You indicate how the separate files are created by defining a maximum page count per file or by inserting blank pages barcodes or characters that can be detected by the software as separation markers Note The settings may vary...

Page 77: ...77 You see the Document Capture Pro window 3 If you see a Switch to Simple View button in the upper right corner of the window click it You see a window like this ...

Page 78: ...to use and click OK Note See the help information in Document Capture Pro for details 6 Click one of the destination icons except Print in the Scan and section of the window Your product starts scanning and you see the settings window 7 Select the Apply job separation checkbox 8 Click Separation Settings ...

Page 79: ...See the help information in Document Capture Pro for details 10 If necessary select Create Folder and select a folder name 11 Select any other folder naming settings you want and click OK then click OK again Your originals are saved into separate files and folders as specified Parent topic Scanning Special Projects ...

Page 80: ...ou install your product software as instructed on the Start Here sheet If you install your scanner software programs individually be sure to also install this component if you want to perform OCR 1 Load your original in the product for scanning 2 Start Epson Scan 2 3 Select your scan settings 4 Click Preview and adjust the area you want to scan if necessary 5 If you are using the ADF reload the ej...

Page 81: ...jects Saving Scanned Documents as a Searchable PDF with Document Capture Mac You can scan a document with Document Capture and save the text in a searchable PDF In a searchable PDF text is recognized using Optical Character Recognition OCR and then embedded in the scanned original Note The settings may vary depending on the software version you are using See the Help information in Document Captur...

Page 82: ...82 You see a window like this Note You may need to select your scanner from the scanner list 3 Click the Scan icon ...

Page 83: ...s 4 Select any displayed scan settings you want to use Note See the Help information in Document Capture for details 5 If you want to select detailed scan settings close the Scan Settings window open the Scan menu at the top of the Mac desktop and select Displays the EPSON Scan Setup Screen 6 Click the Scan icon and select any detailed scan settings you want to use from the Epson Scan 2 window 7 C...

Page 84: ...t the previous steps 9 Check the scanned images and edit them as necessary 10 Open the File menu at the top of the Mac desktop and select Save As 11 Select PDF as the File Type setting and click the Options button 12 Select the Create Searchable PDF checkbox and click OK 13 Click one of the Destination icons to choose where to send your scanned file If you cannot see all of the icons below click t...

Page 85: ...ing See the help information in Document Capture Pro for details 1 Load your original in the product 2 Do one of the following to start Document Capture Pro Windows 10 Click and select Epson Software Document Capture Pro Windows 8 x Navigate to the Apps screen and select Document Capture Pro Windows other versions Click or Start and select All Programs or Programs Select Epson Software Document Ca...

Page 86: ...icons except Print to choose where to send your scanned files Your product starts scanning and you see the settings window 7 Select the Office format file you want to use from the File Type drop down list Note The first time you select an Office format file you are prompted to download a plug in update for Microsoft Office files Select Yes to download and install the plug in 8 Click Option to disp...

Page 87: ...e Mac You can use Document Capture Mac to save your scans in one of these Microsoft Office file fomats Microsoft Word docx and Microsoft Excel xlsx Note The settings may vary depending on the software version you are using See the Help information in Document Capture for details 1 Load your original in the product for scanning 2 Open the Applications folder open the Epson Software folder and selec...

Page 88: ...est of these steps 4 Select any displayed scan settings you want to use Note See the Help information in Document Capture for details 5 If you want to select detailed scan settings close the Scan Settings window open the Scan menu at the top of the Mac desktop and select Displays the EPSON Scan Setup Screen 6 Click the Scan icon and select any detailed scan settings you want to use from the Epson ...

Page 89: ...vious steps 9 Check the scanned images and edit them as necessary 10 Open the File menu at the top of the Mac desktop and select Save As 11 Select DOCX Word or XLSX Excel as the File Type setting Note The first time you select an Office file type setting in Document Capture you see a prompt to download a necessary plug in for Microsoft Office files Select Yes and follow the on screen instructions ...

Page 90: ...int server or a cloud service Note The settings may vary depending on the software version you are using See the help information in Document Capture Pro for details 1 Load your original in the product 2 Do one of the following to start Document Capture Pro Windows 10 Click and select Epson Software Document Capture Pro Windows 8 x Navigate to the Apps screen and select Document Capture Pro Window...

Page 91: ...91 You see a window like this ...

Page 92: ...Your product starts scanning and you see the settings window Note If you cannot see all of the icons the service software may not be installed or the service may not be available on your platform 7 Enter any required information to set up the destination You may need to log in to your cloud service to authenticate the connection and allow Document Capture Pro to access the cloud service If you hav...

Page 93: ...lick OK Note See the help information in Document Capture Pro for details Your originals are uploaded to the indicated server or cloud service Parent topic Scanning Special Projects Related tasks Loading Originals in the Input Tray ...

Page 94: ...rfection V19 V39 to use the optional flatbed scanner dock To attach the flatbed scanner and dock to your document scanner follow the installation instructions that came with your flatbed scanner dock Note You cannot use the flatbed scanner dock and Epson Network Interface Unit options at the same time See these sections to learn about the flatbed scanner dock option Flatbed Scanner Dock Parts Scan...

Page 95: ... Windows Scanning from the Flatbed Scanner Dock See these sections to scan when using the optional flatbed scanner dock Scanning from the Docked Flatbed Scanner Scanning from the ADF with the Flatbed Scanner Dock Attached Parent topic Using the Optional Flatbed Scanner Dock Windows Scanning from the Docked Flatbed Scanner You can place originals directly on the scanner glass of the flatbed scanner...

Page 96: ...o not place heavy objects on the scanner glass and do not press on the glass with too much force or it may damage the scanner Do not leave photos on the scanner glass for an extended period or they may stick to the glass 1 Close the document scanner s output tray ...

Page 97: ...97 2 Open the flatbed scanner cover ...

Page 98: ...98 3 Place your original facedown on the scanner glass with the top edge facing as shown Slide the original to the edges of the indicated corner ...

Page 99: ...ource setting 7 Select other scan settings as necessary 8 Click Scan Parent topic Scanning from the Flatbed Scanner Dock Related tasks Scanning from the ADF with the Flatbed Scanner Dock Attached Scanning in Epson Scan 2 Scanning from the ADF with the Flatbed Scanner Dock Attached Depending on the length of your originals you may need to adjust the position of the input tray output tray and stoppe...

Page 100: ...100 Extend the output tray a little longer than the length of the original and move the stopper forward or backward as necessary ...

Page 101: ...mm to 297 mm long Open and extend the document scanner s input tray open the flatbed scanner s stopper and slide the stopper forward or backward so that it is a little longer than the length of the original Do not open the output tray on the document scanner ...

Page 102: ...Scanner Dock Related tasks Scanning from the Docked Flatbed Scanner Scanning in Epson Scan 2 Cleaning the Flatbed Scanner Dock To keep your product working at its best you should clean it several times a year Caution Do not use a hard brush alcohol or paint thinner to clean the product or you may damage it Do not use oil or other lubricants inside the product or let water get inside it Do not open...

Page 103: ...ass is dirty clean it with a soft dry cloth If the glass surface is stained with grease or some other hard to remove material use a small amount of glass cleaner on a soft cloth to remove it Wipe off all remaining liquid Caution Do not spray glass cleaner directly on the scanner glass Do not press the surface of the scanner glass with any force and be careful not to scratch or damage the scanner g...

Page 104: ...he flatbed scanner dock without the document scanner follow the installation instructions that came with the flatbed scanner dock in reverse to remove the flatbed scanner and dock from the document scanner 1 Turn off the document scanner using the power button Note There is no power button on the flatbed scanner 2 Unplug the AC power cord and disconnect the USB cable that connects the flatbed scan...

Page 105: ...4 Place the scanner unit in its original packing materials if possible or use equivalent materials with cushioning around the scanner Caution Avoid turning the scanner upside down when transporting it or you may damage the scanner Parent topic Using the Optional Flatbed Scanner Dock Windows ...

Page 106: ...anner and unplug the AC adapter 2 Disconnect any connected cables 3 Clean the outer case with a soft dry cloth Do not use liquid or chemical cleansers Note If the outer case still requires additional cleaning use a slightly damp cloth to wipe the outer case Then wipe the case with a soft dry cloth Parent topic Cleaning and Transporting Your Scanner Cleaning Inside Your Scanner Clean your scanner r...

Page 107: ...he rollers inside the scanner cover If the glass surface is stained with grease or some other hard to remove material use a genuine Epson cleaning kit to remove stains Use a small amount of cleaner on the cleaning cloth to remove the stains Wipe off all remaining liquid Caution Do not spray glass cleaner directly on the scanning surfaces Be careful not to place too much force on the glass ...

Page 108: ...quid or glass cleaner on the cotton swab 6 Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soft moist cloth Caution Use only a genuine Epson cleaning kit or soft moist cloth to clean the roller using a dry cloth may damage the surface of the roller ...

Page 109: ...dry cloth may damage the surface of the roller 8 Plug in the AC adapter and press the power button to turn on the scanner 9 Hold down the start button for at least two seconds while opening the scanner cover The rollers on the bottom move momentarily and then the scanner enters cleaning mode Press the start button several times to rotate the rollers shown here Use a genuine Epson cleaning kit or a...

Page 110: ...er roller counter to determine when your rollers need to be replaced When you replace the scanner rollers reset the scanner roller counter so you know when you may need to replace the rollers again 1 Make sure the scanner is turned on and connected to your computer 2 Do one of the following to open the Epson Scan 2 Utility Windows 10 Click and select EPSON Epson Scan 2 Utility Windows 8 x Navigate...

Page 111: ... like this 4 If the number in the Number of Scans field exceeds the number displayed as the Life Cycle of the rollers it is time to replace the rollers 5 Close the Epson Scan 2 Utility Parent topic Cleaning and Transporting Your Scanner Replacing the Scanner Rollers Replace the scanner rollers when the number of scans exceeds the life cycle of the rollers Check the scanner roller counter to see wh...

Page 112: ...112 1 Turn off the scanner 2 Unplug the AC adapter 3 Disconnect any connected cables 4 Pull down on the cover open lever and open the scanner cover ...

Page 113: ...113 5 Press down on the pickup roller cover latch and pull up the cover to remove it ...

Page 114: ...he tab on the pickup rollers and slide the rollers to the right to remove them 7 To install the new pickup rollers align the notches on the roller unit and slide it to the left Press up on the tab to secure the rollers ...

Page 115: ...ller cover into the notches as shown and press it down until it clicks into place Note If you are not able to close the cover the pickup rollers are not installed correctly Remove the roller unit and reinstall it then try to close the cover again ...

Page 116: ... Squeeze the tabs on the sides of the separation roller cover and open the cover Caution Be careful not to apply too much force when opening the cover 10 Slide the separation roller to the left and remove it ...

Page 117: ... try to close the cover again 13 Close the scanner cover 14 Connect any disconnected cables 15 Plug in the AC adapter and turn on the scanner 16 Reset the roller counter Resetting the Scanner Roller Counter Parent topic Cleaning and Transporting Your Scanner Related references User Replaceable Epson Scanner Parts and Accessories Related tasks Checking the Scanner Roller Counter Resetting the Scann...

Page 118: ... 8 x Navigate to the Apps screen and select Epson Scan 2 Utility Windows other versions Click or Start All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Mac Open the Applications folder click Epson Software and click Epson Scan 2 Utility 3 Click the Counter tab You see a screen like this 4 Click Reset The Number of Scans field changes to 0 zero 5 Close the Epson Scan 2 Utility ...

Page 119: ...eriod prepare it for transportation as described here 1 Turn off the scanner and unplug the AC adapter 2 Disconnect any connected cables 3 Close the input tray and the output tray Note Make sure the output tray is securely closed 4 Place the scanner in its original packing materials if possible or use equivalent materials with cushioning around the product Parent topic Cleaning and Transporting Yo...

Page 120: ...roblems Solving Scanned Image Quality Problems Solving Flatbed Scanner Dock Problems Uninstall Your Scanner Software Where to Get Help Scanner Light Status You can often diagnose problems with your scanner by checking its lights 1 error light 2 automatic feeding mode light 3 ready light 4 double feed detection skip light 5 slow mode light ...

Page 121: ...k the scanner connection to your computer to make sure it is secure Turn the scanner off and then back on again If the error continues the scanner may be malfunctioning Contact Epson for support ready light is off and any of the following lights are on error automatic feeding mode double feed detection skip slow mode The firmware update has failed and the scanner is in recovery mode Try updating t...

Page 122: ...rform the correct action try these solutions Document Capture Pro Windows and Document Capture Mac do not support using the start button to scan over a wireless connection Connect the scanner using a USB cable or launch Epson Scan 2 before scanning from the button on your scanner Check the USB cable connection between the computer and scanner In Windows be sure that the scanner is listed under Ima...

Page 123: ... the computer The scanner may not work properly when connected through a USB hub If you are using a TWAIN compliant program make sure that the correct product is selected as the Scanner or Source setting If you are using the scanner with the optional Network Interface Unit make sure the network cable is securely connected Parent topic Solving Scanning Problems Related concepts Uninstall Your Scann...

Page 124: ...Requirements Mac System Requirements Original Feeds Incorrectly in Scanner If you have problems feeding originals in your scanner try these solutions If multiple pages feed at once try the following Remove the originals fan the edges to separate the sheets if necessary and reload them Load fewer originals at a time Load only originals that meet the specifications for your scanner Clean inside the ...

Page 125: ...Inside Your Scanner Related topics Loading Originals Original Jams in Scanner If an original has jammed inside the scanner follow these steps 1 Turn off your scanner 2 Remove all originals from the input tray 3 Pull down the cover open lever and open the scanner cover ...

Page 126: ...126 4 Gently pull out any jammed originals from inside the scanner 5 Gently pull out any jammed originals from the output tray ...

Page 127: ...comes slow try these solutions Scan your original at a lower resolution if possible Make sure your system meets the requirements for your operating system If you are scanning a high resolution image you may need more than the minimum requirements If necessary increase your system s memory or reduce the resolution Make sure slow mode is turned off Parent topic Solving Scanning Problems Related refe...

Page 128: ...of the background Parent topic Solving Scanned Image Quality Problems Related references Image Format Options Related tasks Scanning in Epson Scan 2 Scanned Characters are Blurry If characters in your scanned images are blurry try these solutions Make sure you do not move the scanner or original while scanning Operate the scanner on a flat stable surface Make sure the originals are ejecting proper...

Page 129: ...0 and 600 dpi If the original document is in landscape mode set the Rotate setting to Auto in Epson Scan 2 If you are using OCR software check the manual for any additional adjustments Parent topic Solving Scanned Image Quality Problems Related references Image Format Options Related tasks Scanning in Epson Scan 2 Ripple Patterns Appear in an Image You may see a ripple pattern called a moiré in sc...

Page 130: ...ust the cropping area shown in the Crop Margins for Size Auto setting In Epson Scan 2 select the Advanced Settings tab Set the Edge Fill setting to None Document Capture Pro Windows Select Detailed Settings from the Scan window Select Document Size Settings and then adjust the cropping area shown in the Crop Margins for Size Auto setting Document Capture Mac Click the Scan button and select Main S...

Page 131: ... the scanner glass Parent topic Solving Flatbed Scanner Dock Problems Back of Original Image Appears in Scanned Document If an image from the back of a thin original appears in your scanned image try the following solutions Place a piece of black paper on the back of the original and scan it again Make sure you selected the correct Image Type setting for your original and select the Text Enhanceme...

Page 132: ...Restart your computer then see the Start Here sheet to re install your software Note If you find that re installing your scanner software does not solve a problem contact Epson Parent topic Uninstall Your Scanner Software Uninstalling Scanner Software Mac In most cases you do not need to uninstall your scanner software before re installing it However you can download the Uninstaller utility from t...

Page 133: ... and troubleshooting advice or e mail Epson with your questions Speak to a Support Representative Before you call Epson for support please have the following information ready Product name Product serial number located on a label on the product Proof of purchase such as a store receipt and date of purchase Computer configuration Description of the problem Then call U S 562 276 4300 6 AM to 8 PM Pa...

Page 134: ...sories at epson com U S sales epson ca Canadian sales or epson com jm Caribbean sales You can also purchase accessories from an Epson authorized reseller To find the nearest one call 800 GO EPSON 800 463 7766 in the U S or 800 807 7766 in Canada Parent topic Solving Problems ...

Page 135: ... Flatbed Scanner Dock Specifications Safety and Approvals Specifications Windows System Requirements To use your product and its software your computer should use one of these Microsoft operating systems Windows 10 Windows 8 x Windows 7 Note For the latest product software available for your operating system visit the Epson support site at epson com support U S epson ca support Canada or epson com...

Page 136: ...ct your product and select Downloads Parent topic Technical Specifications General Specifications Scanner type Sheet feed one pass duplex color Photoelectric device CIS Effective pixels 5100 9300 pixels at 600 dpi 2500 64 500 pixels at 300 dpi Document size Maximum 8 5 240 inches 215 9 6096 mm Minimum 2 2 inches 50 8 50 8 mm Paper input Facedown loading Paper output Facedown ejection Paper capacit...

Page 137: ...original is 215 in 5461 1 mm to 240 in 6096 0 mm Color Depth Color 30 bits per pixel internal 10 bits per pixel per color 24 bits per pixel external 8 bits per pixel per color Grayscale 10 bits per pixel internal 8 bits per pixel external Black and white 10 bits per pixel internal 1 bit per pixel external Interface SuperSpeed USB 3 0 backward compatible with USB 1 1 or Ethernet 1000BASE T 100BASE ...

Page 138: ...es depending on operating conditions or whether an option is installed Rated DC input power supply voltage DC 24 V Rated DC input current 2 A Power consumption USB connection Operating 17 W approximate Ready mode 9 2 W approximate Sleep mode 1 2 W approximate Power off mode 0 1 W approximate AC Adapter AC adapter model 100 to 240 V model A471H 220 to 240 V model A472E Rated input current 1 2 A Rat...

Page 139: ...g light source or in extremely dusty conditions Parent topic Technical Specifications Flatbed Scanner Dock Specifications Interface Hi Speed USB Rated DC input power supply voltage DC 24 V Dimensions when assembled with a sheet feed scanner and a flatbed scanner Width 11 8 in 300 mm Depth 18 9 in 481 mm Height 9 6 in 245 mm Weight Approximately 2 4 lb 1 1 kg Temperature Operating 50 to 95 F 10 to ...

Page 140: ...CC part 15 Subpart B class B Canada EMC CAN CSA CEI IEC CISPR 22 Class B AC Adapter A471H United States Safety UL60950 1 EMC FCC part 15 Subpart B class B Canada Safety CAN CSA C22 2 No 60950 1 EMC CAN CSA CEI IEC CISPR 22 Class B Parent topic Technical Specifications ...

Page 141: ...o a computer or other device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a connector in the wrong orientation may damage both devices connected by the cable Do not insert objects into any opening as they may touch dangerous voltage points or short out parts Beware of electrical shock hazards Place the product on a flat sta...

Page 142: ...ed for use with the scanner with which it was included Do not attempt to use it with other electronic devices unless specified Use only the type of power source indicated on the AC adapter s label and always supply power directly from a standard domestic electrical outlet with the AC adapter that meets the relevant local safety standards Avoid using outlets on the same circuit as photocopiers or a...

Page 143: ...under the following conditions Liquid has entered the scanner the scanner has been dropped or the case has been damaged the scanner does not operate normally or exhibits a distinct change in performance Do not adjust controls that are not covered by the operating instructions Parent topic Notices Restrictions on Copying Observe the following restrictions to ensure responsible and legal use of your...

Page 144: ...IMS or more specifically a claim or cause of action for a trademark infringement or dilution b patent infringement c copyright infringement or misuse or d trade secret misappropriation an IP Claim You and Epson also agree notwithstanding Section 1 6 that a court not an arbitrator may decide if a claim or cause of action is for an IP Claim 1 2 Binding Arbitration You and Epson agree that all Disput...

Page 145: ...L NOT COMBINE OR CONSOLIDATE MORE THAN ONE PARTY S CLAIMS WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION PROCEEDING 1 6 Arbitration Procedure If you or Epson commences arbitration the arbitration shall be governed by the rules of JAMS that are in effect when the arbitration is filed excluding any rules that permit arbitration on a class or representative basis the JAMS Rules...

Page 146: ... applicable reimburse you for all JAMS filings and arbitrator fees for any arbitration commenced by you or Epson pursuant to provisions of this Agreement d Award in Your Favor For Disputes in which you or Epson seeks 75 000 or less in damages exclusive of attorney s fees and costs if the arbitrator s decision results in an award to you in an amount greater than Epson s last written offer if any to...

Page 147: ...cordance with the language of this Section 1 or resolve disputes as provided for in Section 1 7 if you timely elected to opt out when you first assented to this Agreement 1 9 Severability If any provision in this Section 1 is found to be unenforceable that provision shall be severed with the remainder of this Agreement remaining in full force and effect The foregoing shall not apply to the prohibi...

Page 148: ...ce cables other than those designated as Epson approved Products by Seiko Epson Corporation This information is subject to change without notice libTIFF Software Acknowledgment A Note Concerning Responsible Use of Copyrighted Materials Copyright Attribution Parent topic Notices libTIFF Software Acknowledgment Copyright 1988 1997 Sam Leffler Copyright 1991 1997 Silicon Graphics Inc Permission to us...

Page 149: ...s each user to be responsible and respectful of the copyright laws when using any Epson product While some countries laws permit limited copying or reuse of copyrighted material in certain circumstances those circumstances may not be as broad as some people assume Contact your legal advisor for any questions regarding copyright law Parent topic Copyright Notice Copyright Attribution 2018 Epson Ame...

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