Epson Color Laser Printer, Owner'S Manual

Page: 243 / 274

Troubleshooting
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Unable to start EpsonNet WebAssist.
Cause What to do
You have not set the IP
address for the print server. Set the IP address for the print server
using EpsonNet WinAssist, MacAssist,
the printer’s control panel, or the
arp/ping commands. You can check the
IP address on a status sheet. See
“TCP/IP” on page 60, “TCP/IP” on page
89, or “Setting an IP Address Using the
arp/ping Command” on page 262.
Unable to set the IP address using the arp/ping commands.
Cause What to do
The print server is not
connected to the network. Connect the print server to the network,
and check the network environment.
The printer is located beyond
the router. The printer and the computer must be in
the same segment.
The Model Name and IP Address do not appear in the EpsonNet
WinAssist dialog box.
Cause What to do
If the valid IP address is not
set, the items indicated in the
dialog box mentioned above
may not appear. Set a valid IP address.
Refresh the status by selecting Refresh
from the View menu.
Increase the length of time before a
timeout. To do this, select
Timeout from
the Tool menu. Note that doing so can
cause EpsonNet WinAssist to run more
slowly.