Epson C11CG08401 User Manual Download Page 93

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Important:

Remove the jammed paper carefully. Removing the paper vigorously may cause damage to the printer.

Paper Does Not Feed Correctly

Check the following points, and then take the appropriate actions to solve the problem.

❏

Place the printer on a flat surface and operate in the recommended environmental conditions.

❏

Use paper supported by this printer.

❏

Follow the paper handling precautions.

❏

Do not load more than the maximum number of sheets specified for the paper. For plain paper, do not load

above the line indicated by the

symbol on the edge guide. For thick paper such as photo paper, do not

load above the line indicated by the

symbol on the edge guide.

❏

Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the
printer.

❏

If a paper feed problem frequently occurs, feed paper from another paper source.

Related Information

“Environmental Specifications” on page 113

“Paper Handling Precautions” on page 22

“Available Paper and Capacities” on page 20

“List of Paper Type” on page 28

Paper Jams

Load paper in the correct direction, and slide the edge guides against the edges of the paper.

Related Information

“Removing Jammed Paper” on page 92

“Loading Paper in the Paper Cassette” on page 23

“Loading Paper in the Paper Feed Slot” on page 25

Paper Feeds at a Slant

Load paper in the correct direction, and slide the edge guides against the edges of the paper.

Related Information

“Loading Paper in the Paper Cassette” on page 23

“Loading Paper in the Paper Feed Slot” on page 25

User's Guide

Solving Problems

Summary of Contents for C11CG08401

Page 1: ...User s Guide NPD5935 01 EN ...

Page 2: ... 36 Menu Options for Authentication Device Status 37 Menu Options for Epson Open Platform Information 37 Saving Power 37 Saving Power Control Panel 37 Printing Printing from the Printer Driver on Windows 39 Accessing the Printer Driver 39 Printing Basics 39 Printing on 2 Sides 41 Printing Several Pages on One Sheet 42 Printing and Stacking in Page Order Reverse Order Printing 43 Printing a Reduced...

Page 3: ...pplications 85 Installing a PostScript Printer Driver 87 Installing a PostScript Printer Driver Windows 87 Installing a PostScript Printer Driver Mac OS 87 Installing the Epson Universal Printer Driver for Windows Only 88 Uninstalling Applications 88 Uninstalling Applications Windows 88 Uninstalling Applications Mac OS 89 Printing Using a Network Service 90 Solving Problems Checking the Printer St...

Page 4: ... Other Problems 107 Slight Electric Shock when Touching the Printer 107 Operation Sounds Are Loud 107 Forgot Your Password 108 Application Is Blocked by a Firewall for Windows Only 108 Appendix Technical Specifications 109 Printer Specifications 109 Interface Specifications 110 Network Function List 110 Wi Fi Specifications 110 Ethernet Specifications 111 Security Protocol 111 PostScript Level 3 C...

Page 5: ... and printer settings You can obtain the latest versions of the above manuals with the following methods Paper manual Visit the Epson Europe support website at http www epson eu Support or the Epson worldwide support website at http support epson net Digital manual Start EPSON Software Updater on your computer EPSON Software Updater checks for available updates of Epson software applications and t...

Page 6: ...turn to the previous page perform the following operation on your keyboard Windows Hold down Alt and then press Mac OS Hold down the command key and then press Printing only the pages you need You can extract and print only the pages you need Click Print in the File menu and then specify the pages you want to print in Pages in Pages to Print To specify a series of pages enter a hyphen between the ...

Page 7: ...depending on the model and settings Operating System References Windows In this manual terms such as Windows 10 Windows 8 1 Windows 8 Windows 7 Windows Vista Windows XP Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Windows Server 2008 Windows Server 2003 R2 and Windows Server 2003 refer to the following operating systems Additionally Windows is used to refer...

Page 8: ...oft Windows Server 2003 R2 operating system Microsoft Windows Server 2003 operating system Mac OS In this manual Mac OS is used to refer to macOS High Sierra macOS Sierra OS X El Capitan OS X Yosemite OS X Mavericks OS X Mountain Lion Mac OS X v10 7 x and Mac OS X v10 6 8 User s Guide About This Manual 8 ...

Page 9: ...entered the printer the printer has been dropped or the casing damaged the printer does not operate normally or exhibits a distinct change in performance Do not adjust controls that are not covered by the operating instructions Place the printer near a wall outlet where the plug can be easily unplugged Do not place or store the printer outdoors near excessive dirt or dust water heat sources or in ...

Page 10: ... abrasions cuts fraying crimping and kinking Do not place objects on top of the power supply cords and do not allow the power supply cords to be stepped on or run over Be particularly careful to keep all the power supply cords straight at the ends and the points where they enter and leave the transformer If you use an extension cord with the printer make sure that the total ampere rating of the de...

Page 11: ...ment causing them to malfunction When using this printer inside medical facilities or near medical equipment follow directions from the authorized personnel representing the medical facilities and follow all posted warnings and directions on the medical equipment Radio waves from this printer may negatively affect the operation of automatically controlled devices such as automatic doors or fire al...

Page 12: ...Settings General Settings System Administration Restore Default Settings All Settings User s Guide Important Instructions 12 ...

Page 13: ...r cassette C1 Loads paper A Paper feed slot Load one sheet of paper at a time by hand B Edge guides Feeds the paper straight into the printer Slide to the edges of the paper C Output tray Holds the ejected paper D Edge guides Feeds the paper straight into the printer Slide to the edges of the paper User s Guide Printer Basics 13 ...

Page 14: ...J Open when removing jammed paper inside the printer B Print head Fires ink C Ink supply unit tray Sets an ink supply unit D Front cover A Open when replacing ink supply unit E Front cover lock Locks the front cover User s Guide Printer Basics 14 ...

Page 15: ...r off Unplug the power cord after checking that the power light is off C Displays the home screen D Displays the Paper Setting screen You can select the paper size and paper type settings for the paper cassette E Stops the current operation F Applies to a variety of functions depending on the situation G Press l u r and d to select the items Press OK to confirm your selection or run the selected f...

Page 16: ...ck and change the current settings This is the shortcut for the following menu Settings General Settings Network Settings Wi Fi Setup The printer is not connected to a wired Ethernet network or unset it The printer is connected to a wired Ethernet network The printer is not connected to a wireless Wi Fi network The printer is searching for SSID unset IP address or having a problem with a wireless ...

Page 17: ...tions or the solutions to problems Indicates that there is additional information Select the icon to display the message Indicates a problem with the items Select the icon to check how to solve the problem Basic Operations Move the focus using the u d l r buttons to select the items and then press the OK button to confirm your selection or run the selected feature Move the focus to the setting ite...

Page 18: ...o on Note Available icons vary depending on the setting item A Indicates the character count B Moves the cursor to the input position C Switches between upper case and lower case or numbers and symbols You can also switch them by using the button D Switches the character type You can enter alphanumerics and symbols You can also switch them by using the button E Changes the keyboard layout F Enters...

Page 19: ...nd then select the items that you want to view Select How To at the bottom of the operation screen Displays the context sensitive animation A Indicates the total number of steps and the current step number In the example above it shows step 2 from 4 steps B Press l button to return to the previous step C Indicates your progress through the current step The animation repeats when the progress bar r...

Page 20: ...t Paper A4 80 1 Only use the paper cassette to print 2 sided print jobs manually Note The availability of paper varies by location For the latest information on paper available in your area contact Epson support When printing on genuine Epson paper at a user defined size only Standard or Normal print quality settings are available Although some printer drivers allow you to select a better print qu...

Page 21: ...ed by the symbol on the edge guide Manual User Defined 2 mm 100 148 to 215 9 355 6 Up to the line indicated by the symbol on the edge guide 1 Auto 5 Manual User Defined 2 mm 100 355 6 to 215 9 6000 1 Manual Thick paper For the paper cassette 91 to 160 g m2 For the paper feed slot 91 to 180 g m2 Letter A4 Executive 2 B5 A5 SP1 210 270 mm 2 16K 195 270 mm 90 1 Auto 4 Manual Legal 8 5 13 in Half lett...

Page 22: ...before loading Do not fan or curl photo paper Doing so may damage the printable side If the paper is curled flatten it or curl it slightly in the opposite direction before loading Printing on curled paper may cause paper jams and smears on the printout Do not use paper that is wavy torn cut folded damp too thick too thin or paper that has stickers stuck to it Using these types of paper causes pape...

Page 23: ...k that the printer is not operating and then pull out the paper cassette 2 Slide the front edge guide to its maximum position and then slide the side edge guides to adjust to the paper size you want to use User s Guide Preparing the Printer 23 ...

Page 24: ...e the line indicated by the symbol inside the edge guide For thick paper do not load above the line indicated by the symbol inside the edge guide 4 Insert the paper cassette all the way 5 On the control panel set the size and type of the paper you loaded in the paper cassette Note You can also display the paper size and paper type settings screen by pressing the button on the control panel 6 Slide...

Page 25: ...rst However when you have set the long edge as the width of the user defined size load paper long edge first Pre punched paper Note You can use pre punched paper under the following conditions Automatic 2 sided printing is not available for prepunched paper Available size A4 B5 A5 A6 Letter Legal Binding holes Do not load paper with the binding holes at the top or the bottom Adjust the print posit...

Page 26: ...e 22 Available Paper and Capacities on page 20 List of Paper Type on page 28 Loading Envelopes and Precautions on page 26 Loading Long Papers on page 27 Loading Envelopes and Precautions Load envelope in the center of the paper feed slot short edge first with the flap facing up and slide the edge guides to the edges of the envelope User s Guide Preparing the Printer 26 ...

Page 27: ...acities on page 20 Loading Paper in the Paper Cassette on page 23 Loading Paper in the Paper Feed Slot on page 25 Loading Long Papers Only use the paper feed slot to load long paper Before loading paper in the printer cut the paper to the size you want to print Select User Defined as the paper size setting Make sure the end of the paper is cut perpendicularly A diagonal cut may cause paper feed pr...

Page 28: ...various settings Menu Options for General Settings Select the menus on the control panel as described below Settings General Settings Basic Settings Select the menus on the control panel as described below Settings General Settings Basic Settings You cannot change settings that have been locked by your administrator LCD Brightness Adjust the brightness of the LCD screen Sleep Timer Adjust the time...

Page 29: ...fficiency Please consider the environment before making any change Date Time Settings Date Time Enter the current date and time Daylight Saving Time Select the summer time setting that applies to your area Time Difference Enter the time difference between your local time and UTC Coordinated Universal Time Language Select the language used on the LCD screen Operation Time Out Select On to return to...

Page 30: ...sal Print Settings These print settings are applied when you print by an external device without using the printer driver Paper Feed Slot Priority Select On to give printing priority to paper loaded in the paper feed slot Top Offset Adjust the top margin of the paper Left Offset Adjust the left margin of the paper Top Offset in Back Adjust the top margin for the back of the page when performing 2 ...

Page 31: ...cally when printing is stopped during a print job 2 Sided Printing Select On to perform 2 sided printing PCL Menu Font Source Resident Select to use a font preinstalled on the printer Download Select to use a font you have downloaded Font Number Select the default font number for the default font source The available number varies depending on the settings you made Pitch Set the default font pitch...

Page 32: ...4K is selected the commands are set as compatible with the HP LaserJet 4000 5000 and 8000 When 5S is selected the commands are set as compatible with the HP LaserJet 5S PS3 Menu Error Sheet Select On to print a sheet showing the status when an error occurs during PostScript or PDF printing Binary Select On when printing data that contains binary images The application may send the binary data even...

Page 33: ...er or PCL printer driver If the job ending is not clearly defined from a PostScript printer driver or PCL printer driver it can cause endless USB communication When this occurs the printer ends communication after the specified time has elapsed Enter 0 zero if you do not want to end communication Related Information Loading Papers on page 20 Network Settings Select the menus on the control panel a...

Page 34: ...rator Epson Connect Services Displays whether the printer is registered and connected to Epson Connect You can register to the service by selecting Register and follow the instructions When you have registered you can change the following settings Suspend Resume Unregister For details see the following web site https www epsonconnect com http www epsonconnect eu Europe only Google Cloud Print Serv...

Page 35: ...ayed ink is running low or the maintenance box is nearly full When is displayed you need to replace the item as ink is expended or the maintenance box is full Menu Options for Maintenance Select the menus on the control panel as described below Settings Maintenance Print Quality Adjustment Select this feature if there are any problems with your print outs You can check for clogged nozzles and clea...

Page 36: ...ed for Periodic Cleaning When printing at high quality such as photos When the Print Head Cleaning message is displayed on the LCD screen Related Information Adjusting the Print Quality on page 99 Checking and Cleaning the Print Head on page 79 Aligning the Print Head on page 80 Cleaning the Paper Path for Ink Smears on page 82 Menu Options for Language Select the menus on the control panel as des...

Page 37: ...low Settings Epson Open Platform Information Displays the status of the Epson Open Platform Saving Power The printer enters sleep mode or turns off automatically if no operations are performed for a set period You can adjust the time before power management is applied Any increase will affect the product s energy efficiency Please consider the environment before making any change Depending on the ...

Page 38: ... If Inactive or Power Off If Disconnected and then make settings Select Sleep Timer or Power Off Timer and then make settings Note Your product may have the Power Off Settings or Power Off Timer feature depending on the location of purchase User s Guide Preparing the Printer 38 ...

Page 39: ...rdware and Sound Right click on your printer and select Printing preferences Windows Vista Windows Server 2008 Click the start button and select Control Panel Printers in Hardware and Sound Right click on your printer and select Select printing preferences Windows XP Windows Server 2003 R2 Windows Server 2003 Click the start button and select Control Panel Printers and Other Hardware Printers and ...

Page 40: ...ns of the setting items Right clicking an item displays Help When you select Print Preview you can see a preview of your document before printing 6 Click OK to close the printer driver window 7 Click Print Note When you select Print Preview a preview window is displayed To change the settings click Cancel and then repeat the procedure from step 2 Related Information Available Paper and Capacities ...

Page 41: ...ilable when EPSON Status Monitor 3 is enabled However it may not be available when the printer is accessed over a network or is used as a shared printer Note To enable EPSON Status Monitor 3 click Extended Settings on the Maintenance tab and then select Enable EPSON Status Monitor 3 1 On the printer driver s Main tab select an option from 2 Sided Printing 2 Click Settings make the appropriate sett...

Page 42: ...ions Related Information Printing Basics on page 39 Main Tab on page 56 Printing Several Pages on One Sheet You can print two or four pages of data on a single sheet of paper Print Settings On the printer driver s Main tab select 2 Up or 4 Up as the Multi Page setting Related Information Printing Basics on page 39 Main Tab on page 56 User s Guide Printing 42 ...

Page 43: ...ment You can reduce or enlarge the size of a document by a specific percentage or to fit the paper size you loaded in the printer Print Settings On the printer driver s More Options tab select the document size from the Document Size setting Select the paper size you want to print on from the Output Paper setting Select Reduce Enlarge Document and then select Fit to Page or Zoom to When you select...

Page 44: ...r driver s Main tab select 2x1 Poster 2x2 Poster 3x3 Poster or 4x4 Poster as the Multi Page setting If you click Settings you can select the panels that you do not want to print You can also select the cutting guide options Related Information Printing Basics on page 39 Main Tab on page 56 Making Posters Using Overlapping Alignment Marks Here is an example of how to make a poster when 2x2 Poster i...

Page 45: ...ochrome but for this explanation they are shown as blue and red lines 1 Prepare Sheet 1 and Sheet 2 Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks User s Guide Printing 45 ...

Page 46: ...and align the cross marks then temporarily tape the two sheets together from the back 3 Cut the taped sheets in two along the vertical red line through the alignment markers this time the line to the left of the cross marks User s Guide Printing 46 ...

Page 47: ...rom the back 5 Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together 6 Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks User s Guide Printing 47 ...

Page 48: ...7 Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks and then temporarily tape them together from the back User s Guide Printing 48 ...

Page 49: ...8 Cut the taped sheets in two along the horizontal red line through the alignment markers this time the line above the cross marks 9 Tape the sheets together from the back User s Guide Printing 49 ...

Page 50: ...oter You can print information such as a user name and printing date in headers or footers Print Settings On the printer driver s More Options tab click Watermark Features and then select Header Footer Click Settings and then select the items you want to print User s Guide Printing 50 ...

Page 51: ...Paper Plain paper Copy paper Letterhead Recycled paper Colored paper Preprinted paper or High quality plain paper Quality Standard Automatic 2 sided printing Not selected Tone Correction Automatic Note You can also add your own watermark or anti copy pattern Print Settings On the printer driver s More Options tab click Watermark Features and then select Anti Copy Pattern or Watermark Click Setting...

Page 52: ...ted Information Printing Basics on page 39 More Options Tab on page 56 Printing Multiple Files Together Job Arranger Lite allows you to combine several files created by different applications and print them as a single print job You can specify the print settings for combined files such as multi page layout and 2 sided printing Print Settings On the printer driver s Main tab select Job Arranger Li...

Page 53: ...ger Lite window Next select Open from the File menu to select the file Related Information Printing Basics on page 39 Main Tab on page 56 Adjusting the Print Tone You can adjust the tone used in the print job Note These adjustments are not applied to the original data Print Settings On the printer driver s More Options tab select Custom as the Tone Correction setting Click Advanced to open the Ton...

Page 54: ...ormation Printing Basics on page 39 More Options Tab on page 56 Printing to Enhance Light Text and Lines You can enhance light letters and lines to make them more visible or to sharpen images Print Settings On the printer driver s More Options tab click Image Options in the Tone Correction setting Select Enhance Light Text and Lines Related Information Printing Basics on page 39 More Options Tab o...

Page 55: ...de mode Related Information Printing Basics on page 39 Maintenance Tab on page 57 Canceling Printing You can cancel a print job from the computer However you cannot cancel a print job from the computer once it has been completely sent to the printer In this case cancel the print job by using the printer s control panel Canceling On your computer right click on your printer in Devices and Printers ...

Page 56: ...g margins When printing multi page documents you can select to print starting from either the front or the back side of the page Print Density Select the document type to adjust the print density If the appropriate print density is selected you can prevent images from bleeding through to the reverse side Select User Defined to adjust the print density manually Multi Page Allows you to print severa...

Page 57: ...is feature the print data is stored in the printer and can only be printed after the password has been entered using the printer s control panel Click Settings to change the settings Additional Settings Rotate 180 Rotates pages 180 degrees before printing This feature is helpful when printing on paper such as envelopes that are loaded in fixed direction in the printer High Speed Prints when the pr...

Page 58: ... the Epson technical support website Printing from the PostScript Printer Driver on Windows A PostScript Printer Driver is a driver that outputs printing commands to a printer using a PostScript Page Description Language 1 Open the file you want to print Load paper in the printer if it has not already been loaded 2 Select Print or Print Setup from the File menu 3 Select your printer 4 Select Prefe...

Page 59: ...ter Media Select the type of paper on which you print Layout Tab Orientation Select the orientation you want to use to print Print on Both Sides Allows you to perform 2 sided printing Page Order Select to print from the top or the last page If you select Back to Front the pages are stacked in the correct order based on page number after printing Page Format Pages per Sheet Allows you to print seve...

Page 60: ...atures Ink Save Mode Conserves ink by reducing the print density Rotate by 180º Rotates the data 180 degrees before printing Canceling Printing You can cancel a print job from the computer However you cannot cancel a print job from the computer once it has been completely sent to the printer In this case cancel the print job by using the printer s control panel Canceling On your computer right cli...

Page 61: ...ctly Select System Preferences from the menu Printers Scanners or Print Scan Print Fax remove the printer and then add the printer again See the following to add a printer http epson sn 5 Change the settings as necessary See the menu options for the printer driver for details 6 Click Print Related Information Available Paper and Capacities on page 20 Loading Paper in the Paper Cassette on page 23 ...

Page 62: ... Printing Settings from the pop up menu Select the method of 2 sided printing and then make the Document Type settings Note Printing speed may be reduced depending on the document type When printing photos with dense data select Text Graphics or Text Photos in the Document Type setting If the printouts are smeared or ink bleeds through to the other side of the paper adjust the Print Density and In...

Page 63: ...n page order and Border Related Information Printing Basics on page 60 Menu Options for Layout on page 65 Printing and Stacking in Page Order Reverse Order Printing You can print from the last page so that the documents are stacked in page order Print Settings Select Paper Handling from the pop up menu Select Reverse as the Page Order setting Related Information Printing Basics on page 60 User s G...

Page 64: ...entage do one of the following Select Print from the File menu of the application Select Printer enter a percentage in Scale and then click Print Select Page Setup from the File menu of the application Select your printer in Format For enter a percentage in Scale and then click OK Note Select the paper size you set in the application as the Paper Size setting Related Information Printing Basics on...

Page 65: ...rees before printing Select this item when printing on paper such as envelopes that are loaded in fixed direction in the printer Flip horizontally Inverts an image to print as it would appear in a mirror Menu Options for Color Matching ColorSync Select the method for color adjustment These options adjusts colors between the printer and the computer display to minimize the difference in color EPSON...

Page 66: ...gs Window of the Mac OS Printer Driver Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver Operation Settings of the Mac OS Printer Driver Thick paper and envelopes Prevents the ink from smearing when printing on thick paper However this may reduce print speed Skip Blank Page Avoids printing blank pa...

Page 67: ...rom the File menu If necessary click Show Details or d to expand the print window 3 Select your printer 4 Select Print Features from the pop up menu 5 Change the settings as necessary See the menu options for the printer driver for details 6 Click Print Related Information Available Paper and Capacities on page 20 Loading Paper in the Paper Cassette on page 23 Loading Paper in the Paper Feed Slot ...

Page 68: ...hod for color adjustment These options adjusts color between the printer and the computer display to minimize the difference in color In Printer Menu Options for Paper Handling Collate pages Prints multi page documents collated in order and sorted into sets Pages to Print Select to print only odd pages or even pages Page Order Select to print from the top or the last page Scale to fit paper size P...

Page 69: ...completely sent to the printer In this case cancel the print job by using the printer s control panel Canceling Click the printer icon in the Dock Select the job you want to cancel and then do one of the following OS X Mountain Lion or later Click next to the progress meter Mac OS X v10 6 8 to v10 7 x Click Delete Printing from Smart Devices Using Epson iPrint Epson iPrint is an application that a...

Page 70: ...Wi Fi network again if the printer is turned on Connect to the printer s SSID for Wi Fi Direct Simple AP connection from the smart device again 1 Select on the home screen To select an item move the focus to the item using the u d l r buttons and then press the OK button 2 Select Wi Fi Direct 3 Press the OK button If you have made Wi Fi Direct Simple AP settings the detailed connection information...

Page 71: ...en The following screens are subject to change without notice The contents may vary depending on the product A Home screen displayed when the application is started B Displays information on how to setup the printer and a FAQ C Displays the screen where you can select the printer and make printer settings Once you have selected the printer you do not need to select it again from the next time D Se...

Page 72: ...ater supports NFC Near Field Communication The location and NFC functions vary depending on the smart device See the documentation provided with your smart device for details Install Epson iPrint on your smart device Touch your smart device to the printer s N Mark to install it Enable Wi Fi Direct on your printer See the Administrator s Guide for details 1 Load paper in the printer 2 Touch your sm...

Page 73: ...reless printing 3 On your Android device install the Epson Print Enabler plug in from Google Play 4 Connect your Android device to the same wireless network as your printer 5 Go to Settings on your Android device select Printing and then enable Epson Print Enabler 6 From an Android application such as Chrome tap the menu icon and print whatever is on the screen Note If you do not see your printer ...

Page 74: ...ing See the link below http epson sn 3 Connect your Apple device to the same wireless network that your product is using 4 Print from your device to your product Note For details see the AirPrint page on the Apple website Related Information Loading Paper in the Paper Cassette on page 23 Loading Paper in the Paper Feed Slot on page 25 Canceling Ongoing Jobs Press the y button to cancel the ongoing...

Page 75: ...ng the u d l r buttons and then press the OK button 2 Select Supply Status Checking the Status of the Remaining Ink and the Maintenance Box Windows 1 Access the printer driver window 2 Click EPSON Status Monitor 3 on the Maintenance tab and then click Details Note If EPSON Status Monitor 3 is disabled click Extended Settings on the Maintenance tab and then select Enable EPSON Status Monitor 3 Chec...

Page 76: ...41 Visit the following website for information on Epson s ink supply unit yields http www epson eu pageyield Ink Supply Unit Handling Precautions Read the following instructions and Important Safety Instructions paper manual before replacing Ink Supply Unit Handling precautions Store ink supply unit at normal room temperature and keep them away from direct sunlight Epson recommends using the ink s...

Page 77: ...on or performance Specifications and appearance of the ink supply unit are subject to change without prior notice for improvement Do not disassemble or remodel the ink supply unit otherwise you may not be able to print normally Do not drop or knock the ink supply unit against hard objects otherwise the ink may leak You cannot use the ink supply unit that came with the printer for the replacement Q...

Page 78: ...sorbed Replacing a Maintenance Box In some print cycles a very small amount of surplus ink may be collected in the maintenance box To prevent ink leakage from the maintenance box the printer is designed to stop printing when the absorbing capacity of the maintenance box has reached its limit Whether and how often this is required will vary according to the number of pages you print the type of mat...

Page 79: ...e nozzle check again and repeat the head cleaning if necessary We recommend to turn off the printer If print quality has still not improved contact Epson support To prevent the print head from drying out do not unplug the printer while the power is on Checking and Cleaning the Print Head Control Panel 1 Load A4 size plain paper in the paper cassette 2 Select Maintenance on the home screen To selec...

Page 80: ...he Printer Driver on page 39 Checking and Cleaning the Print Head Mac OS 1 Load A4 size plain paper in the paper cassette 2 Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer 3 Click Options Supplies Utility Open Printer Utility 4 Click Nozzle Check 5 Follow the on screen instructions Related Information Loading Paper in the Paper Cassette...

Page 81: ... misaligned Horizontal Alignment Select this if you see horizontal banding at regular intervals 5 Follow the on screen instructions to print an alignment pattern 6 Follow the on screen instructions to align the print head Ruled Line Alignment Find and select the number for the most solid pattern Find and select the number for the pattern that has the least misaligned vertical line Horizontal Align...

Page 82: ...e clogged with lint 1 Load A4 size plain paper in the paper cassette 2 Select Maintenance on the home screen To select an item move the focus to the item using the u d l r buttons and then press the OK button 3 Select Paper Guide Cleaning 4 Follow the on screen instructions to clean the paper path Note Repeat this procedure until the paper is not smeared with ink Related Information Loading Paper ...

Page 83: ...ternet Explorer 8 or later Firefox Chrome Mac OS X v10 6 8 or later Safari Firefox Chrome iOS Safari Android 2 3 or later Default browser Chrome OS Default browser Use the latest version Running Web Config on a Web Browser 1 Check the printer s IP address Select the network icon on the printer s home screen and then select the active connection method to confirm the printer s IP address To select ...

Page 84: ...nd select Control Panel View devices and printers in Hardware and Sound Windows Vista Windows Server 2008 Click the start button and select Control Panel Printers in Hardware and Sound 2 Right click on your printer and select Properties 3 Select the Web Service tab and click the URL Running Web Config on Mac OS 1 Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and...

Page 85: ...ck the start button and then select Epson Software EPSON Software Updater Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Windows Vista Windows XP Click the start button and then select All Programs or Programs Epson Software EPSON Software Updater Note You can also start EPSON Software Updater by clicking the printer icon on the ta...

Page 86: ...Do not turn off or unplug the printer until the update is complete otherwise the printer may malfunction Note You can download the latest applications from the Epson website http www epson com If you use Windows Server operating systems you cannot use EPSON Software Updater Download the latest applications from the Epson website Related Information Software Update Tools EPSON Software Updater on p...

Page 87: ...For network connection A list of available printers in the same network is displayed Select the printer you want to use For USB connection Follow the on screen instructions to connect the printer to the computer 5 Follow the on screen instructions to install the PostScript printer driver Installing a PostScript Printer Driver Mac OS Download the printer driver from the Epson Support website and th...

Page 88: ...upport epson net 2 Double click the executable file 3 Follow the on screen instructions for the rest of the installation Note If you are using a Windows computer and you cannot download the driver from the website install it from the software disc that came with the printer Access Driver Universal Uninstalling Applications Log in to your computer as an administrator Enter the administrator passwor...

Page 89: ...emove or Remove Note If the User Account Control window is displayed click Continue 7 Follow the on screen instructions Uninstalling Applications Mac OS 1 Download the Uninstaller using EPSON Software Updater Once you have downloaded the Uninstaller you do not need to download it again each time you uninstall the application 2 Press the P button to turn off the printer 3 To uninstall the printer d...

Page 90: ...h attachments such as documents or images to an email address assigned to the printer you can print that email and the attachments from remote locations such as your home or office printer Epson iPrint This Application is for iOS and Android and allows you to print from a smart phone or tablet You can print documents images and websites by sending them directly to a printer on the same wireless LA...

Page 91: ...ce the ink supply unit Replace with a new ink supply unit Paper Setup Auto Display is set to Off Some features may not be available For details see your documentation If Paper Setup Auto Display is disabled you cannot use AirPrint The combination of the IP address and the subnet mask is invalid See your documentation for more details Contact your printer administrator To use cloud services update ...

Page 92: ...nitor You can check the printer status ink levels and error status Checking the Software Status You may be able to clear the problem by updating the software to the latest version To check the software status use the software update tool Related Information Software Update Tools EPSON Software Updater on page 85 Installing the Latest Applications on page 85 Removing Jammed Paper Follow the on scre...

Page 93: ...e paper size and paper type settings match the actual paper size and paper type loaded in the printer If a paper feed problem frequently occurs feed paper from another paper source Related Information Environmental Specifications on page 113 Paper Handling Precautions on page 22 Available Paper and Capacities on page 20 List of Paper Type on page 28 Paper Jams Load paper in the correct direction a...

Page 94: ...ngs General Settings Basic Settings Power Off Settings and then disable the Power Off If Inactive and Power Off If Disconnected settings Select Settings General Settings Basic Settings and then disable the Power Off Timer setting Note Your product may have the Power Off Settings or Power Off Timer feature depending on the location of purchase LCD Screen Gets Dark The printer is in sleep mode Press...

Page 95: ...etwork connection report If the report shows that network connection has failed check the network connection report and then contact your printer administrator If the problem cannot be cleared contact your printer administrator Checking the Software and Data Make sure that a genuine Epson printer driver is installed If a genuine Epson printer driver is not installed the available functions are lim...

Page 96: ...008 R2 Click the printer icon and then click Print server properties at the top of the window Windows Vista Windows Server 2008 Right click on the Printers folder and then click Run as administrator Server Properties Windows XP Windows Server 2003 R2 Windows Server 2003 From the File menu select Server Properties Click the Driver tab If your printer name is displayed in the list a genuine Epson pr...

Page 97: ...uine Epson printer driver is installed on your computer Related Information Installing the Latest Applications on page 85 Checking the Printer Status from the Computer Windows Click Print Queue on the printer driver s Maintenance tab and then check the following Check if there are any paused print jobs If unnecessary data remains select Cancel all documents from the Printer menu User s Guide Solvi...

Page 98: ...ve Device Make sure the printer port is selected correctly in Property Port from the Printer menu as follows Select USBXXX for a USB connection or EpsonNet Print Port for a network connection Checking the Printer Status from the Computer Mac OS The printer may not print when the user feature restriction is enabled Contact your printer administrator Make sure the printer status is not Pause Select ...

Page 99: ...Print Quality Adjustment 4 Follow the on screen instructions to check the printer to improve print quality If a message is displayed recommending that you clean the print head perform print head cleaning 5 Follow the on screen instructions to print the patterns for print head alignment and then align the print head This pattern allows you to perform alignment if your printouts look blurry Find and...

Page 100: ...he print head nozzles may be clogged and ink drops may not be discharged Perform a nozzle check and then clean the print head if any of the print head nozzles are clogged Related Information Checking and Cleaning the Print Head on page 79 Banding Appears The print head nozzles may be clogged Perform a nozzle check to check if the print head nozzles are clogged Clean the print head if any of the pr...

Page 101: ...ical Banding or Misalignment Align the print head using the Print Quality Adjustment feature Related Information Adjusting the Print Quality on page 99 Print Quality Does Not Improve Even After Aligning the Print Head During bidirectional or high speed printing the print head prints while moving in both directions and vertical lines may be misaligned If print quality does not improve disable the b...

Page 102: ...s completely before filing or displaying them When drying the printouts avoid direct sun light do not use a dryer and do not touch the printed side of paper When printing images or photos Epson recommends using genuine Epson paper rather than plain paper Print on the printable side of the genuine Epson paper Checking the print settings Select the appropriate paper type setting for the type of pape...

Page 103: ...en enable Thick Paper Windows Click Extended Settings on the printer driver s Maintenance tab and then select Thick Paper and Envelopes Mac OS Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver Select On as theThick paper and envelopes setting When performing manual 2 sided printing make sure that t...

Page 104: ...er in the Paper Feed Slot on page 25 Printable Area on page 109 Printed Characters Are Incorrect or Garbled Connect the USB cable securely to the printer and the computer If there are any paused print jobs printed characters may be corrupted Do not put the computer manually into the Hibernate mode or the Sleep mode while printing Pages of garbled text may be printed next time you start the compute...

Page 105: ...problem try uninstalling and then reinstalling the printer driver Related Information Uninstalling Applications on page 88 Installing the Latest Applications on page 85 Other Printing Problems Printing Is Too Slow Close any unnecessary applications Lower the quality setting High quality printing slows down the printing speed Enable the bidirectional or high speed setting When this setting is enabl...

Page 106: ... However you can continue printing To return to normal printing speed leave the printer idle for at least 30 minutes Printing speed does not return to normal if the power is off Envelope is Wrinkled Envelopes may be wrinkled when feeding them from the paper feed slot In this case load envelopes in the paper cassette See the related information link below for available sizes and loading capacity Re...

Page 107: ...ter cannot print binary data when it is connected to the computer using a USB interface Set the Output Protocol setting on the Device Settings tab in the printer properties to ASCII or TBCP For Windows select the appropriate substitution fonts on the Device Settings tab in the printer properties Printing Is Too Slow While Using PostScript Printer Driver Set the Print Quality setting to Fast in the...

Page 108: ...ver Select On as the Quiet Mode setting Forgot Your Password If you forget the administrator s password contact Epson support Related Information Contacting Epson Support on page 125 Application Is Blocked by a Firewall for Windows Only Add the application to the Windows Firewall allowed program in security settings on the Control Panel User s Guide Solving Problems 108 ...

Page 109: ...6 lb Even when the paper thickness is within this range the paper may not feed in the printer or print result may adversely affected depending on the paper property or quality Printable Area Print quality may decline in the shaded areas due to the printer s mechanism Single sheets A 3 0 mm 0 12 in B 3 0 mm 0 12 in C 47 0 mm 1 85 in D 45 0 mm 1 77 in Envelopes A 3 0 mm 0 12 in B Except for C4 5 0 m...

Page 110: ...Mac OS IPv4 IPv6 UPnP Printing IPv4 Information appliance PictBridge Printing Wi Fi IPv4 Digital camera Epson Connect Email Print Remote Print IPv4 AirPrint iOS Mac OS IPv4 IPv6 iOS 5 or later Mac OS X v10 7 or later Google Cloud Print IPv4 IPv6 Network Scanning Epson Scan 2 IPv4 IPv6 Event Manager IPv4 Epson Connect Scan to Cloud IPv4 AirPrint Scan IPv4 IPv6 ADF 2 sided scanning Fax Send a fax IP...

Page 111: ...ASE TX IEEE802 3ab 1000BASE T 1 IEEE802 3az Energy Efficient Ethernet 2 Communication Mode Auto 10Mbps Full duplex 10Mbps Half duplex 100Mbps Full duplex 100Mbps Half duplex Connector RJ 45 1 Use a category 5e or higher STP Shielded twisted pair cable to prevent risk of radio interference 2 The connected device should comply with IEEE802 3az standards Security Protocol IEEE802 1X IPsec IP Filterin...

Page 112: ...Electrical Specifications Model 100 to 240 V Model 220 to 240 V Model Rated Frequency Range 50 to 60 Hz 50 to 60 Hz Rated Current 0 6 to 0 3 A 0 3 A Power Consumption with USB Con nection Printing Approx 22 W ISO IEC24712 Ready mode Approx 8 W Sleep mode Approx 1 2 W Power off Approx 0 2 W Printing Approx 22 W ISO IEC24712 Ready mode Approx 8 W Sleep mode Approx 1 2 W Power off Approx 0 2 W Note C...

Page 113: ...u can store for one month at 40 C 104 F System Requirements Windows 10 32 bit 64 bit Windows 8 1 32 bit 64 bit Windows 8 32 bit 64 bit Windows 7 32 bit 64 bit Windows Vista 32 bit 64 bit Windows XP SP3 or later 32 bit Windows XP Professional x64 Edition SP2 or later Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Windows Server 2008 Windows Server 2003 R2 Wind...

Page 114: ...iqua Halbfett Kursiv Kursiv Halbfett Garamond Mauritius Marigold Algiers Medium Extra Bold Albertus NimbusSansNo2 Medium Bold Italic Bold Italic Arial Nimbus Roman No9 Medium Bold Italic Bold Italic Times New Roman Nimbus Sans Medium Bold Oblique Bold Oblique Helvetica Nimbus Sans Narrow Medium Bold Oblique Bold Oblique Helvetica Narrow Palladio Roman Bold Italic Bold Italic Palatino URW Gothic Bo...

Page 115: ... Halbfett Kursiv Kursiv Halbfett Garamond 3 Mauritius Marigold 3 Algiers Medium Extra Bold Albertus 3 NimbusSansNo2 Medium Bold Italic Bold Italic Arial 3 Nimbus Roman No9 Medium Bold Italic Bold Italic Times New 3 Nimbus Sans Medium Bold Oblique Bold Oblique Helvetica 3 Nimbus Sans Narrow Medium Bold Oblique Bold Oblique Helvetica Narrow 3 Palladio Roman Bold Italic Bold Italic Palatino 3 URW Got...

Page 116: ... and EAN UPC fonts may not be readable Print a sample and make sure the fonts can be read before printing large quantities List of Symbol Sets Your printer can access a variety of symbol sets Many of these symbol sets differ only in the international characters specific to each language When you are considering which font to use you should also consider which symbol set to combine with the font No...

Page 117: ...E Italian 0I ECM94 1 0N Swedis2 0S ANSI ASCII 0U UK 1E French2 1F German 1G Legal 1U 8859 2 ISO 2N Spanish 2S ISO 8859 4 Latin 4 4N Roman 9 4U PsMath 5M 8859 9 ISO 5N WiTurkish 5T MsPublishin 6J VeMath 6M 8859 10ISO 6N DeskTop 7J Math 8 8M Roman 8 8U WiE Europe 9E Pc1004 9J 8859 15ISO 9N PcTk437 9T Windows 9U User s Guide Appendix 117 ...

Page 118: ...12U VeInternati 13J PcEur858 13U VeUS 14J PiFont 15U PcE Europe 17U Unicode 3 0 18N WiBALT 19L WiAnsi 19U PcBlt775 26U Pc866Cyr 3R Greek8 8G WinGrk 9G WinCyr 9R Pc851Grk 10G ISOCyr 10N Pc8Grk 12G ISOGrk 12N Pc866Ukr 14R Hebrew7 0H 8859 8 ISO 7H Hebrew8 8H Pc862Heb 15H PC 862 Hebrew 15Q Arabic8 8V HPWARA 9V User s Guide Appendix 118 ...

Page 119: ...he following website http www epson eu conformity B652B For use only in Ireland UK Austria Germany Liechtenstein Switzerland France Belgium Luxemburg Netherlands Italy Portugal Spain Denmark Finland Norway Sweden Iceland Croatia Cyprus Greece Slovenia Malta Bulgaria Czech Estonia Hungary Latvia Lithuania Poland Romania and Slovakia Epson cannot accept responsibility for any failure to satisfy the ...

Page 120: ...ponsible use of copyrighted materials Printers can be misused by improperly copying copyrighted materials Unless acting on the advice of a knowledgeable attorney be responsible and respectful by obtaining the permission of the copyright holder before copying published material Transporting the Printer When you need to transport the printer to move or for repairs follow the steps below to pack the ...

Page 121: ...ake sure the power light turns off and then unplug the power cord cImportant Unplug the power cord when the power light is off Otherwise the print head does not return to the home position causing the ink to dry and printing may become impossible 3 Disconnect all cables such as the power cord and USB cable 4 If the printer supports external storage devices make sure they are not connected 5 Remove...

Page 122: ...protective materials When you use the printer again make sure you remove the tape securing the print head If print quality has declined the next time you print clean and align the print head Related Information Part Names and Functions on page 13 Checking and Cleaning the Print Head on page 79 Aligning the Print Head on page 80 User s Guide Appendix 122 ...

Page 123: ...The contents of this manual and the specifications of this product are subject to change without notice Trademarks EPSON is a registered trademark and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of Seiko Epson Corporation The N Mark is a trademark or registered trademark of NFC Forum Inc in the United States and in other countries QR Code is a registered trademark of DENSO WAVE I...

Page 124: ...E DISCLAIMED IN NO EVENT SHALL KALLE KAUKONEN OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE...

Page 125: ...odel Product software version Click About Version Info or a similar button in the product software Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with your product Note Depending on the product network settings may be stored in the product s memory Due to breakdown or repair of a product settings may...

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