Epson C11CA69201 Quick Manual Download Page 54

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Where to Get Help

Where to Get Help

Epson Technical Support

Internet Support

Visit Epson’s support website at

epson.com/support

(U.S.) or

epson.ca/support

(Canada) and select your product for solutions to common problems. You can
download drivers and documentation, get FAQs and troubleshooting advice, or
e-mail Epson with your questions.

Speak to a Support Representative

Before you call Epson for support, please have the following information ready:

■

Product name (WorkForce 630/632/633/635 Series)

■

Product serial number (located on the label in back)

■

Proof of purchase (such as a store receipt) and date of purchase

■

Computer configuration and description of the problem

Then call:

■

U.S.: (562) 276-4382, 6

– 8

, Pacific Time, Monday through Friday,

and 7

– 4

Saturday

■

Canada: (905) 709-3839, 6

– 6

, Pacific Time, Monday through Friday

Days and hours of support are subject to change without notice. Toll or long
distance charges may apply.

Purchase Supplies and Accessories

You can purchase genuine Epson ink and paper at Epson Supplies Central at

www.epson.com/ink3

(U.S. sales) or

www.epson.ca

(Canadian sales). You can

also purchase supplies from an Epson authorized reseller. To find the nearest one,
call 800-GO-EPSON (800-463-7766).

Other Software Technical Support

ABBYY

FineReader

Phone: (408) 457-9777

www.abbyyusa.com
[email protected]

Summary of Contents for C11CA69201

Page 1: ...WorkForce 630 Series Includes WorkForce 630 632 633 635 Quick Guide Basic Copying Printing Scanning and Faxing Maintenance Network Setup Solving Problems ...

Page 2: ... the Card 12 Printing Photos From the LCD Screen 13 Printing From Your Computer 14 Printing in Windows 14 Printing With a Macintosh 15 Selecting the Correct Paper Type 17 Faxing a Document 18 Connecting a Phone or Answering Machine 18 Setting Up Fax Features 19 Sending a Fax From the Control Panel 21 Receiving Faxes 22 Scanning a Document or Photo 23 Quick Scanning With the Scan Button 23 Scanning...

Page 3: ...e Print Head 27 Checking Ink Levels 27 Purchasing Epson Ink Cartridges 28 Replacing Ink Cartridges 29 Network Setup 31 Wireless Network Setup 31 Wired Ethernet Network Setup 45 Solving Problems 49 Checking for Software Updates 49 Problems and Solutions 49 Where to Get Help 54 Notices 55 ...

Page 4: ...ypes and sizes For details see page 6 For instructions on loading envelopes and legal size paper see your online User s Guide 1 Pull out the paper cassette 2 Slide the edge guides outward 3 Position the guide shown below for the size of paper you re using LTR Letter size 4 6 inch 10 15 cm ...

Page 5: ...ails If you are just making a copy or printing a rough draft plain paper is fine However for the best results use one of Epson s special ink jet papers as listed on page 6 For automatic two sided printing use plain paper or Epson Bright White Paper 5 Slide the edge guides against the paper but not too tight Make sure the paper is under the tabs on the edge guides 6 Gently insert the paper cassette...

Page 6: ...ation Paper Matte Letter 8 5 11 inches 216 279 mm S041062 100 Legal 8 5 14 inches 216 356 mm S041067 100 Epson Premium Presentation Paper Matte Borderless 8 10 inches 203 254 mm S041467 50 Letter 8 5 11 inches 216 279 mm S041257 S042180 50 100 Epson Premium Presentation Paper Matte Double sided Letter 8 5 11 inches 216 279 mm S041568 50 Epson Ultra Premium Photo Paper Glossy Borderless 4 6 inches ...

Page 7: ...2183 S041667 25 50 Epson Photo Paper Glossy Borderless 4 6 inches 102 152 mm S041809 S042038 50 100 Letter 8 5 11 inches 216 279 mm S041141 S041649 S041271 20 50 100 Epson Bright White Paper Letter 8 5 11 inches 216 279 mm S041586 500 Epson Photo Quality Self adhesive Sheets A4 8 3 11 7 inches 210 297 mm S041106 10 Epson Iron on Cool Peel Transfer paper Letter 8 5 11 inches 216 279 mm S041153 10 P...

Page 8: ...up to letter size or A4 size on the scanner glass 1 Open the document cover 2 Place your original face down on the scanner glass with the top against the back left corner 3 Close the cover gently to keep your original in place Using the Automatic Document Feeder You can place up to 30 letter or A4 size sheets or 10 legal size sheets single sided only in the Automatic Document Feeder ADF 1 Open the...

Page 9: ... on a flat surface to even the edges 3 Insert the originals face up top edge first The ADF icon appears on the screen Note If you re using the 2 up Copy layout make sure the originals are loaded as shown below 4 Slide the edge guide against the originals but not too tight ...

Page 10: ... documents onto letter or A4 size plain paper Epson Bright White Paper or Epson Presentation Paper Matte just like on a copy machine If you use the Automatic Document Feeder you can copy up to 30 sheets at a time 1 Load paper in the sheet feeder see page 4 2 Place your original document on the scanner glass or load your documents in the Automatic Document Feeder see page 8 Note When you use the Co...

Page 11: ...n Select the desired option and press OK To reduce your originals so that pages print side by side two per sheet select 2 up Copy as the Layout setting This is for use only with single sided originals be sure to load them as shown on page 9 You can also change the paper type paper size and other print settings Press u or d to select the setting then press OK Press u or d to select an option then p...

Page 12: ... The memory card access light flashes then stays lit Now you can view your photos on the LCD display screen and print them see page 13 When you want to remove the card make sure the memory card access light is not flashing then pull the card straight out of its slot If your printer is connected to your computer first prepare the card for removal If the computer is running Windows right click the n...

Page 13: ... press the Display Crop button Press or to frame the image use the arrow buttons to move the frame Press OK twice when done 4 Press u or d to select the number of copies you want of that photo 5 Repeat steps 3 to 4 to select more photos 6 Press the x Menu button then select Print Settings 7 Select the Paper Size and Paper Type of the paper you ve loaded 8 If desired press the y Back button and sel...

Page 14: ... option 2 Select your product then click the Preferences or Properties button 3 On the Main tab select basic print settings Make sure you choose the correct paper Type setting for your paper see page 17 Tip For more information about print settings click Help 4 To resize your printout or print double sided click the Page Layout tab 5 For more printing options click the Advanced tab Select the type...

Page 15: ...w the steps below to print from Mac OS X 10 5 to 10 6 Note If you re printing from Mac OS X 10 4 see your online User s Guide for instructions 1 Open a photo or document in a printing program open the File menu and select Print 2 Select your product as the Printer setting 3 Click the arrow to expand the Print window if necessary Cancel printing Click to expand Select your Epson product ...

Page 16: ...ion before printing or check for it at the bottom of this window 5 Choose Print Settings from the pop up menu and select these print settings 6 Choose any other printing options you may need from the pop up menu See the online User s Guide for details Copy and page settings Application settings Choose Print Settings Select your Media Type see page 17 Select higher quality or faster printing if ava...

Page 17: ...etting Plain paper Epson Bright White Paper Epson Presentation Paper Matte Epson Photo Quality Self adhesive Sheets Epson Iron on Cool Peel Transfer paper Plain Paper Bright White Paper Epson Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Glossy Premium Photo Paper Glossy Epson Photo Paper Glossy Photo Paper Glossy Epson Premium Photo Paper Semi gloss P...

Page 18: ... up or recovering data and settings during or after the warranty period We recommend that you make your own backup or print out your fax data and settings Connecting a Phone or Answering Machine 1 Connect the phone cable from the wall jack to the LINE port on the back of the product Note If you re connecting the product to a DSL phone line you must plug a DSL filter into the wall jack or you won t...

Page 19: ...t the number of rings before the fax answers Note To select other settings or use the Epson FAX Utility see the online User s Guide Entering Fax Header Information You should enter your name and phone number in the fax header before sending faxes so that recipients can identify the origin of the fax Note If you leave your product unplugged for a long period of time the date and time settings may g...

Page 20: ... use the l r u or d arrow buttons to highlight a letter on the screen Press OK to select it Use the on screen function buttons to select uppercase AB12 lowercase ab12 symbols or spaces or to delete characters When you re finished highlight Done and press OK Selecting the Number of Rings to Answer If you connected an answering machine and it is set to pick up on the fourth ring you should set the W...

Page 21: ...ecessary 5 Press the B W or Color x Start button to send your fax Note If the recipient s fax machine prints only in black and white your fax is automatically sent in black and white even if you select color If you are scanning with the Automatic Document Feeder your document is automatically scanned and faxed If you place your document on the scanner glass you can scan additional pages after the ...

Page 22: ...er you loaded it is reduced to fit or printed on multiple pages depending on the Auto Reduction setting you select 4 Press x Menu when done To receive faxes automatically press the Auto Answer button to turn on the Auto Answer light Note To change the number of rings before the product answers see page 20 If you run out of paper during printing you see an error message Load more paper and press th...

Page 23: ... or PDF and saves it to an inserted memory card Scan to PC automatically creates a JPG image and saves it to your computer ideal for scanning photos Scan to PC PDF automatically creates a PDF file and saves it to your computer ideal for scanning documents Scan to PC Email automatically scans a photo resizes it launches your email application and attaches a JPG image to a new outgoing message 4 If ...

Page 24: ...nt or photo as shown on page 8 2 Do one of the following to start Epson Scan Windows Double click the EPSON Scan icon on your desktop Mac OS X 10 4 and 10 5 Double click EPSON Scan in Applications Epson Software To scan from an application start your application Then open the File menu choose Import or Acquire and select your product 3 Epson Scan opens in Office Mode the first time you use it You ...

Page 25: ...tos and save them as files on your computer 1 Open an image editing application such as Preview and select Import From Scanner from the File menu then select your product 2 If you would like to select scan settings such as Color Restoration and file save settings click Show Details 3 Click the Scan button to begin scanning Your image is saved to the folder selected in the Scan To pop up menu ...

Page 26: ...are faint or have gaps in them some of the nozzles in the print head may be clogged or ink may be running low in one or more of the ink cartridges Follow the steps below to check the print head nozzles 1 Load a few sheets of plain paper 2 Press F Setup 3 Press u or d to select Maintenance then press OK 4 Press u or d to select Nozzle Check then press OK 5 Press the Color x Start button 6 Check the...

Page 27: ...lected colors Cleaning lasts around 2 1 2 minutes When it s finished you see a message on the LCD screen Caution Never turn off the product during head cleaning or you may damage it 6 Press 2 to run a nozzle check and confirm that the print head is clean Note If you don t see any improvement after cleaning the print head four times leave the product on and wait at least six hours to let any dried ...

Page 28: ...y display ink offers and other updates from Epson Note To disable checking for ink offers or updates from Epson see the instructions in your online User s Guide Purchasing Epson Ink Cartridges You can purchase genuine Epson ink and paper at Epson Supplies Central at www epson com ink3 U S sales or www epson ca Canadian sales You can also purchase supplies from an Epson authorized reseller To find ...

Page 29: ...d temperatures allow them to warm up to room temperature for at least 3 hours before using them Replacing Ink Cartridges Make sure you have a new ink cartridge before you begin Caution Do not open ink cartridge packages until you are ready to install the ink Cartridges are vacuum packed to maintain reliability Leave the expended cartridge installed until you have obtained a replacement or the ink ...

Page 30: ...r seals or ink will leak Do not touch the green chip on the front of the cartridge This can damage the ink cartridge 7 Insert the new ink cartridge into the holder and push it down until it clicks into place 8 Once you replace all the cartridges that need replacing close the cartridge cover and push it down until it clicks into place 9 Close the scanner to begin charging the ink This takes about 2...

Page 31: ...or setting up your product on a wireless network You must install the software on every computer from which you want to print For the first installation we recommend using a USB cable not included to simplify wireless setup After the printer is connected to the network you will be prompted to remove the cable If you re using Mac OS X 10 6 or don t have a USB cable you ll need to use the buttons on...

Page 32: ...C or lowercase abc letters be sure to note them correctly If you don t know your network name SSID or network password contact the person who set up your wireless network 1 Make sure your product is turned on 2 Insert the product software CD 3 Windows 7 and Windows Vista If you see the AutoPlay window click Run Setup exe When you see the User Account Control screen click Yes or Continue Windows XP...

Page 33: ...ection and click Next 6 When you see this screen select Set up printer for the first time then click Next 7 Mac OS X 10 6 At the next screen click Next Then skip to Setting Up With the Product Buttons on page 38 to set up the product without using a temporary USB connection ...

Page 34: ...the next screen click Next 10 Do one of the following If you selected Temporarily connect USB cable continue with Setting Up With a Temporary USB Cable below If you selected Select settings using printer buttons continue with Setting Up With the Product Buttons on page 38 Setting Up With a Temporary USB Cable Do not connect the USB cable to your product until instructed to do so in the on screen i...

Page 35: ...r with a USB cable 3 Follow the on screen instructions to continue installing the software 4 When you see the Firewall Warning screen click Next Note If you see a firewall alert message click Unblock or Allow to let EpsonNet Setup continue Do not select Ask Me Later Keep Blocking or Block ...

Page 36: ... your network name isn t in the list select Enter Manually If your network name contains uppercase ABC or lowercase abc letters enter them correctly 6 If you see a screen like the following enter your security key or passphrase then click Next Note If your security key contains uppercase ABC or lowercase abc letters enter them correctly ...

Page 37: ...om the product and your computer 9 When you see the Installation Complete screen print a test page then click Finish 10 Follow the on screen instructions to install the rest of your software When installation is complete remove the CD and restart your computer To set up additional computers to print to the product see Setting Up Additional Computers on page 42 ...

Page 38: ...o select the name of your wireless network then press OK When you re finished click Next If your network name isn t listed try the following Make sure that your wireless router or access point is turned on and working correctly Press the y Back button to return to the previous screen press OK to select Setup Wizard then repeat step 2 If you still can t find the network name in the list your router...

Page 39: ...th step 4 Note If you re having trouble entering your network password click Watch video overview to watch a short video tutorial on how to enter your network password 4 Follow the on screen instructions to finish selecting network settings If you see a network setup failed message the network password may have been entered incorrectly If your password has uppercase or lowercase letters or numbers...

Page 40: ...etup continue Do not select Ask Me Later Keep Blocking or Block 8 Wait while EpsonNet Setup configures your product for the network 9 When you see the Installation Complete screen print a test page then click Finish 10 Follow the instructions on the screen to install the rest of your software When installation is complete remove the CD and restart your computer ...

Page 41: ... arrow buttons on the control panel to enter your network name Press u d l or r to highlight a letter or function button on the screen shown below then press OK to select it Use the function buttons to select uppercase AB12 lowercase ab12 symbols or spaces and to delete characters Important Network names are case sensitive Be sure to enter uppercase letters ABC or lowercase letters abc correctly 3...

Page 42: ...ws Vista If you see the AutoPlay window click Run Setup exe When you see the User Account Control screen click Yes or Continue Windows XP When you see the Software Installation screen continue with step 4 Mac OS X Double click the Epson icon 4 When you see this screen click Install 5 When you see this screen select Wireless connection and click Next ...

Page 43: ...twork then click Next 7 Wait while the software is installed 8 Mac OS X 10 6 Skip to step 13 on page 44 9 When you see the Firewall Warning screen click Next Note If you see a firewall alert message click Unblock or Allow to let EpsonNet Setup continue Do not select Ask Me Later Keep Blocking or Block ...

Page 44: ... click Next 11 Wait while EpsonNet Setup configures your product for the network 12 When you see the Installation Complete screen print a test page then click Finish 13 Follow the instructions on the screen to install the rest of your software When installation is complete remove the CD and restart your computer ...

Page 45: ...duct is turned on Note If you previously set up the product on a wireless network you must disable the wireless connection before you can connect to a wired network Press F Setup press u or d to select Network Settings then Wireless LAN Setup then Disable Wireless LAN Press 1 to confirm and press y Back to exit 2 Insert the product software CD 3 Windows 7 and Windows Vista If you see the AutoPlay ...

Page 46: ... see this screen do one of the following For a first time installation choose Set up printer for the first time then click Next If the printer has already been set up for network printing and you want to be able to print from an additional computer choose The printer is already on my Ethernet network then click Next ...

Page 47: ...cable then click Next 8 Mac OS X 10 6 Skip to step 15 on page 48 9 Wait while the software is installed then click Next to start network installation 10 When you see the Firewall Warning screen click Next Note If you see a firewall alert message click Unblock or Allow to let EpsonNet Setup continue Do not select Ask Me Later Keep Blocking or Block ...

Page 48: ...while EpsonNet Setup configures your product for the network 13 If you see an Installation Complete screen that includes a Print Test Page button click it to print a test page 14 Click Finish 15 Follow the instructions on the screen to install the rest of your software When installation is complete remove the CD and restart your computer ...

Page 49: ...Windows you can select Driver Update on the Maintenance tab in the printer settings window You can also click Start or select Programs or All Programs select EPSON select your product and click Driver Update Problems and Solutions Check the solutions below if you re having trouble using your Epson product Network Problems If you have a poor wireless connection try moving the product to a different...

Page 50: ...annot scan over the network Epson Scan is not available in Mac OS X 10 6 see page 25 for scanning instructions If you cannot scan from the product s control panel make sure you restarted your computer after installing the product software Make sure Epson Event Manager is not being blocked by your firewall or security software If you are scanning a large document at high resolution a communication ...

Page 51: ...n an ink cartridge is expended If a color cartridge is expended you may be able to continue printing temporarily with black ink see the online User s Guide for more information If the black cartridge is expended you must replace it to continue printing Paper Feeding Problems If paper doesn t feed correctly remove the paper and fan the sheets then reload them as shown on page 4 Don t load paper abo...

Page 52: ...mechanism 2 Lift the scanner cover and remove any paper caught beneath it Faxing Problems Make sure the recipient s fax machine is turned on and working Make sure the LINE port on the product is connected to a telephone wall jack Verify that the telephone wall jack works by connecting a phone to it Make sure the Auto Answer light is turned on to receive faxes automatically If your phone line inclu...

Page 53: ...per you loaded matches the paper type setting on the control panel or in your printer software see page 17 If you notice light or dark bands across your printouts or they are too faint run a nozzle check see page 26 to see if the print head needs cleaning If you notice jagged vertical lines you may need to align the print head See the online User s Guide for instructions The ink cartridges may be ...

Page 54: ...se such as a store receipt and date of purchase Computer configuration and description of the problem Then call U S 562 276 4382 6 AM 8 PM Pacific Time Monday through Friday and 7 AM 4 PM Saturday Canada 905 709 3839 6 AM 6 PM Pacific Time Monday through Friday Days and hours of support are subject to change without notice Toll or long distance charges may apply Purchase Supplies and Accessories Y...

Page 55: ...maged or frayed Place it to avoid abrasions cuts fraying crimping and kinking Do not place objects on top of it and do not allow it to be stepped on or run over Be careful to keep the cord straight at each end If damage occurs to the plug replace the cord or consult a qualified electrician If you use an extension cord with the product make sure the total ampere rating of the devices plugged into t...

Page 56: ...lified service personnel under the following conditions if the power cord or plug is damaged if liquid has entered the product if the product has been dropped or the case damaged if the product does not operate normally or exhibits a distinct change in performance Adjust only those controls that are covered by the operating instructions Except as specifically explained in your documentation do not...

Page 57: ...ure the print head is in the home far right position and the ink cartridges are in place Install a new ink cartridge immediately after removing a used one Leaving cartridges uninstalled can dry out the print head and may prevent the product from printing Do not shake ink cartridges after opening their packages and do not remove the label from the cartridge itself this can cause leakage If you remo...

Page 58: ...ived including interference that may cause undesired operation Trade Name Epson Type of Product Multifunction printer Model C422A FCC Compliance Statement For United States Users This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the back side is a label that contains among other information the FCC registration number and the ringer equivalence numbe...

Page 59: ...t from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connect...

Page 60: ...ing antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help WARNING The connection of a non shielded equipment interface cable to this equipment will invalidate the FCC Certification of this device and may cause interf...

Page 61: ...p a replacement printer to you freight prepaid so long as you use an address in Canada or the U S excluding Puerto Rico and U S Possessions Shipments to other locations will be made freight collect You are responsible for securely packaging the defective unit and returning it to Epson within five 5 working days of receipt of the replacement Epson requires a debit or a credit card number to secure ...

Page 62: ...OSE SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES IF THESE LAWS APPLY THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED TO THE WARRANTY PERIOD IDENTIFIED ABOVE UNLESS STATED HEREIN ANY STATEMENTS OR REPRESENTATIONS MADE BY ANY OTHER PERSON OR FIRM ARE VOID IN NO EVENT SHALL EPSON OR ITS AFFILIATES BE LIABLE FOR ANY SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE O...

Page 63: ...gnated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation In addition to software program rights owned by Seiko Epson Corporation this product also includes open source software Refer to OSS pdf on your product software CD ROM for a list of open source software and software license terms applied to this printer Responsible Use of Copyrighted Materials Epson encourages...

Page 64: ...CPD 27869 Printed in XXXXXX ...

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