Troubleshooting
138
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Make sure the paper type selected in the printer driver is appropriate for the type of paper
loaded in the printer.
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See “Selecting the Correct Paper Type” on page 27.
Incorrect or missing colors
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Clear the
Grayscale
setting in the Advanced window in your printer driver. See the printer
driver online help for details.
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Adjust the color settings in your application or in your printer driver settings.
For Windows, check the Advanced window. See the online help for details.
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Run the Head Cleaning utility.
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See “Cleaning the Print Head” on page 107.
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Check the ink cartridge status.
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See “Checking the ink cartridge status” on page 91.
If the graphic displays the ink is low or expended, replace the appropriate ink cartridge.
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See “Replacing an ink cartridge” on page 95.
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If your paper runs out, replace it as soon as possible. If the printer is left without paper for a
long period of time, the colors of your next print job may be incorrect.
Blurry or smeared printout
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Use only paper recommended by Epson.
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See “Paper, Consumables, and Options” on page 154.
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Make sure the printer is on a flat, stable surface that extends beyond the base in all directions.
The printer will not operate properly if it is tilted.
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Make sure your paper is not damaged, dirty, or too old.
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Make sure your paper is dry and the printable side is facing up in the rear sheet feeder and
facing down in the front paper cassette.
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If the paper is curled toward the printable side, flatten it or curl it slightly in the opposite
direction.
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Make sure the paper type selected in the printer driver is appropriate for the type of paper
loaded in the printer.
&
See “Selecting the Correct Paper Type” on page 27.
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Remove each sheet from the output tray as it is printed.