Troubleshooting
6-10
Only the
P
power light is on, but nothing prints
The printer sounds as though it is printing, but nothing prints
The
S
paper out light is flashing or on
Possible cause
Solution
The interface cable is not
connected securely.
Turn off your printer and computer. Then make sure the cable is
connected securely and meets the printer’s specifications. (Use a
fully shielded IEEE parallel cable on a PC or a Macintosh serial
cable.)
The printer has an internal
problem.
Turn off the printer and computer, disconnect the interface cable,
and run a printer check as described on page 6-3.
Your printer software or
application software is
installed incorrectly.
If you ran a printer check successfully, make sure your printer and
application software are installed correctly. If you’re printing on a
network, you may need to set up your printer for network printing,
as described in Appendix A.
Your computer doesn’t
have enough memory to
handle the data in the file
you are printing.
Try one of the following:
◗
Reduce the resolution of your image.
◗
Select fewer colors or a lower resolution for your monitor.
◗
Add more memory to your computer.
Printing is stalled.
In Windows, delete the stalled print jobs in Spool Manager; see
page 4-4 for instructions.
On a Macintosh, delete stalled print jobs using EPSON Monitor3
(see page 4-15) or open the Extensions folder, EPSON folder, and
Spool folder, and then delete any queued files.
Your printer can’t use the
modem port (Macintosh).
If your Macintosh has a built-in modem, connect the printer to the
printer port.
Possible cause
Solution
The print head nozzles are
clogged.
Clean the print head nozzles; see page 5-1 for instructions. If this
does not work after two or three times, see below.
One or both of the ink
cartridges are too old.
Try cleaning the print head. If that doesn’t work, replace the ink
cartridges as described on page 5-7.
Possible cause
Solution
If flashing, paper is
jammed.
Remove the paper and follow the guidelines for preventing jams
on page 6-15.
If on, paper is used up or
loaded incorrectly.
Load paper or remove the stack and reload it as described in the
Getting Started guide or page 3-3. Then press the
E
load/eject
button to turn off the light and resume printing.
Trouble.fm5 Page 10 Thursday, March 19, 1998 4:27 PM
