Solving Problems with Printing Quality
Symptom
Cause
Solution
Nothing is printed,
or there are blank
spots on the
printed page.
One or more of the toner
cartridges may be defective.
Remove the toner cartridges and check if any is damaged.
The media is moist from
humidity.
Adjust the humidity for media storage. Remove the moist
media and replace it with new, dry media.
The media set in the printer
driver mismatches the media
loaded in the machine.
Load the correct media in the machine.
Several sheets are being fed at
the same time.
Remove the media from the tray and check for static
electricity. Fan plain paper or other media, and replace it in
the tray.
One or more of the
photoconductor units may be
defective.
Remove the photoconductor units and check for damage. If
it is damaged, replace it.
Entire sheet is
printed in black or
color.
One or more of the toner
cartridges may be defective.
Remove the toner cartridges and check for damage. If it is
damaged, replace it.
One or more of the
photoconductor units may be
defective.
Remove the photoconductor units and check for damage. If
it is damaged, replace it.
Image is too light;
there is low image
density.
Laser lens is dirty.
Clean the laser lens.
The copy density is set too light.
Select a darker copy density.
The media is moist from
humidity.
Remove the moist media and replace with new, dry media.
There is not much toner left in
the cartridge.
Replace the toner cartridge.
One or more of the toner
cartridges may be defective.
Remove the toner cartridges and check for damage. If it is
damaged, replace it.
Media type is set incorrectly.
When printing envelopes, labels, letter head, postcards,
thick stock, glossy media, single side only paper or special
paper, specify the appropriate media type in the printer
driver.
Epson AcuLaser CX37 Series Printer/Copier/Scanner User’s Guide
Troubleshooting
225