Epson AcuLaser CX11NF, Fax Manual

Page: 59 / 64

Epson America, Inc. Limited Warranty
59
Epson America, Inc. Limited Warranty
What Is Covered: Epson America, Inc. (“Epson”) warrants to the original retail purchaser that the
Epson product covered by this limited warranty statement, if purchased new and operated only in the
United States or Canada, conforms to the manufacturer’s specifications and will be free from defects in
workmanship and materials for a period of one (1) year from the date of original purchase. For
warranty service, you must provide proof of the date of original purchase.
What Epson Will Do To Correct Problems: Should your Epson Product require service during the
warranty period, you must contact Epson at 800-556-6025 for service diagnostic and repair
instructions. If service is needed, Epson will provide on-site service, where available, to repair or replace
the Product without charge for parts or labor. On-site service may not be available in all areas or all
instances. If on-site service cannot be accomplished, Epson has the option to perform repairs at an
Epson authorized repair center, or to exchange the product. In the case of service at an authorized
repair center, Epson will arrange and pay for shipping to and from the repair location. In the case of an
exchange of the defective unit, Epson will ship a replacement product to you, freight prepaid, so long as
you use an address in the U.S. (excluding Puerto Rico and U.S. Possessions) or Canada. Shipments to
other locations will be made freight collect. You are responsible for securely packaging the defective
unit and returning it to Epson within five (5) working days of receipt of the replacement. On
exchanges, Epson requires a debit or a credit card number to secure the cost of the replacement product
in the event that you fail to return the defective one. When warranty service involves the exchange of
the product or a part, the item replaced becomes Epson property. The replacement product or part
may be new or refurbished to the Epson standard of quality, and, at Epson’s option, may be another
model of like kind and quality. Exchange products and parts assume the remaining warranty period of
your original product covered by this limited warranty.
What This Warranty Does Not Cover: This warranty does not apply to refurbished or reconditioned
products and is not transferable. This warranty covers only normal use in the United States and
Canada. Using this product for continuous production or similar high duty purposes is not considered
normal use; damage, maintenance or service from such use will not be covered under this warranty.
This warranty does not cover any color change or fading of prints or reimbursement of materials or
services required for reprinting. This warranty does not cover damage to the Epson product caused by
parts or supplies not manufactured, distributed or certified by Epson. This warranty does not cover
toner cartridges or third party parts, components, or peripheral devices added to the Epson product
after its shipment from Epson, e.g., dealer or user-added boards or components. Epson is not
responsible for warranty service should the Epson label or logo or the rating label or serial number be
removed or should the product fail to be properly maintained or fail to function properly as a result of
misuse, abuse, improper installation, neglect, improper shipping, damage caused by disasters such as
fire, flood, and lightning, improper electrical current, software problems, interaction with non-Epson
products, or service other than by an Epson Authorized Servicer. If a claimed defect cannot be
identified or reproduced, you will be held responsible for the costs incurred.
THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU OF
ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO,
THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR