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Appendix A

Troubleshooting

You probably won’t encounter any difficulties as you setup and
use your ActionNote. If anything out of the ordinary happens,

refer to this appendix for help. It provides you with the following
problem-solving sections:

The computer won’t start

Battery problems

AC adapter problems

The LCD screen is blank

The external monitor screen is blank

The computer locks up

Password problems

Diskette problems

Diskette drive problems

Hard disk problems

Software problems

Printer problems

Memory module problems

Trackball or pointing device problems

External keyboard problems

Troubleshooting

A - 1

Summary of Contents for ActionNote 4SLC2-50

Page 1: ......

Page 2: ...form or by any means electronic mechanical photocopying recording or otherwise without the prior written permission of Epson America Inc No patent liability is assumed with respect to the use of information contained herein Nor is any liability assumed for damages resulting from the use of the information contained herein Further this publication and features described herein are subject to change...

Page 3: ...EPSON ActionNote 4SLC2 50 User s Guide ...

Page 4: ...rcuit different from that to which the receiver is connected Consult an experienced radio TV technician for help WARNING The connection of a non shielded equipment interface cable to this equipment will invalidate the FCC Certification of this device and may cause interference levels that exceed the limits established by the FCC for this equipment It is the responsibility of the user to obtain and...

Page 5: ...h action is reasonable in the circumstances You will be informed of your right to file a complaint with the FCC The telephone company may make changes in its communications facilities equipment operation procedures where such action is reasonable required in the operation of its business and is not inconsistent with the rules and regulations of the Federal Communications Commission If they do you ...

Page 6: ...mputer using the type of power source indicated on its label If you plan to operate the computer in Germany observe the following safety precaution To provide adequate short circuit protection and over current protection for this computer the building installation must be protected by a 16 Amp circuit breaker Beim Anschluß des Computers an die Netzversorgung muß sichergestellt werden daß die Gebäu...

Page 7: ...icing to qualified service personnel 14 Unplug the computer from the wall outlet and refer servicing to qualified service personnel under the following conditions A When the power cord or plug is damaged B If liquid has entered the computer C If the computer does not operate normally when the operating instructions are followed Adjust only those controls that are covered by the operating instructi...

Page 8: ...inateur près d une source de chaleur directe Le fonctionnement de l ordinateur doit s effectuer conformément au type de source d alimentation indiquée sur l étiquette Lorsqu on desire utiliser l ordinateur en Allemagne on doit observer les normes sécuritaires qui suivent Afin d assurer une protection adéquate à l ordinateur contre les court circuits et le survoltage l installation de l édifice doi...

Page 9: ...alifié 14 Débrancher l ordinateur de la prise murale et confier le service au personnel de service qualifié selon les conditions qui suivent A Lorsque le cordon d alimentation ou la prise sent endommagés B Lorsqu un liquide s est infiltré dans l ordinateur C Lorsque l ordinateur refuse de fonctionner normalement même en suivant les instructions N ajuster que les commandes qui sent énumérées dans l...

Page 10: ...apter Opening the Screen Connecting the Trackball Turning On the Computer CHAPTER 2 USING YOUR COMPUTER Taking Care of the Computer Backing Up the VGA Utilities Using the Password Function Typing the Password Using the Keyboard Special Keys Using F11 and F12 Using the Embedded Numeric Keypad Resetting the Computer Turning Off the Computer Changing the CPU Speed Using the LCD Screen 1 2 1 2 1 5 1 7...

Page 11: ...dicator 3 6 Using the Suspend Resume Switch 3 7 Using Setup to Conserve Battery Power 3 8 CHAPTER 4 CONNECTING OPTIONAL DEVICES Connecting an External Monitor 4 2 Connecting a Parallel Printer 4 4 Connecting a Serial Device 4 5 Checking the Serial Port Settings 4 7 Using the EXT KB Port 4 7 Connecting An Optional Pointing Device 4 8 Connecting an External Keyboard 4 8 Connecting the Internal Fax M...

Page 12: ...HE VGA UTILITIES Microsoft Windows Version 3 1 6 2 Using the VGACONF Utility Program 6 3 Viewing the Display Status 6 4 Changing Settings with Select Option 6 4 Setting the Standby Timer 6 6 Using VGACONF From the Command Line 6 7 APPENDIX A TROUBLESHOOTING Identifying Your System A 2 Error Messages A 3 The Computer Won t Start A 3 Battery Problems A 4 AC Adapter Problems A 5 The LCD Screen Is Bla...

Page 13: ...t When to Issue Built in Commands AT Command Summary Dial Modifiers MNP Command Summary AT Register Summary Option Registers MNP Register Summary Result Code Summary APPENDIX C SPECIFICATIONS B 3 B 3 B 4 B 6 B 7 B 10 B 11 B 14 B 15 Main Unit C l Controllers C 2 Keyboard C 3 Mass Storage C 3 LCD Display C 3 Power Supply C 3 Physical Dimensions C 4 Environmental Requirements C 4 Power Source Require...

Page 14: ... 4MB or 8MB of RAM random access memory expandable to a maximum of 8MB 640 x 480 VGA video graphics array backlit monochrome LCD liquid crystal display screen which emulates VGA color with 32 shades of gray Internal hard disk drive Internal 3 inch 1 44MB diskette drive Parallel port for a printer or other parallel device Two serial ports for serial devices RJ 11 standard phone jack for an internal...

Page 15: ...ter power cable diskettes and manuals Trackball or other pointing device with drivers and utilities MS DOS operating system including diskettes and manuals Microsoft Windows including diskettes and manuals Depending on the configuration you purchased your computer may also include the following Internal 9600 2400 fax modem Internal 14 4 14 4 fax modem BitCom modem software and WinFax LITE fax tran...

Page 16: ...Epson America provides local customer support and service through a nationwide network of Authorized Epson Service Centers Epson also provides support services through the Epson Connection at 1 800 922 8911 Call the Epson Connection for the following Technical assistance with the installation configuration and operation of Epson products Sales of accessories manuals or parts for your Epson product...

Page 17: ...ckage should contain a packet describing the program If a packet is not included call the Epson Connection for information For your convenience there is a sticker located on the bottom of your computer with the number to call for product support and On Site Warranty Service If you purchased your computer outside the United States please contact your Epson dealer or the marketing location nearest y...

Page 18: ... adapter and the battery It also describes ways to conserve battery power Chapter 4 describes how to connect optional devices Chapter 5 describes how to run the Setup program this is necessary if you want to set a password or you change the configuration of your computer Chapter 6 describes the VGA utilities provided with your system Appendix A provides troubleshooting tips Appendix B provides bas...

Page 19: ...wn the key marked Ctrl and then press Fn F1 the letter C or hold down the key marked Fn and then press the F1 key C DOS Text as it appears on the screen DISKCOPY A B Text that you type exactly as shown path fileneme Words printed in lowercase italics represent optional parameter names here you would type the actual path and filename such as WORK CONTACT COM 1 Names of hardware elements 6 Introduct...

Page 20: ...ball Turning on the computer Instructions for installing optional equipment such as a memory module or a numeric coprocessor or connecting external equipment such as a monitor or printer are provided in Chapter 4 Caution When travelling by airplane be sure to take your computer into the passenger compartment as carry on luggage to prevent it from being stored in an unpressurized storage area Setti...

Page 21: ...ts Before getting started refer to the illustrations below to identify the different parts of your computer Front View The main components on the front and right side of the ActionNote are shown below 1 2 Setting Up the Computer ...

Page 22: ...omputer to its previous state Brightness switch This switch controls the brightness of the LCD screen Slide the switch to the right to lighten the screen and to the left to darken it Contrast switch This switch controls the contrast on the LCD screen Slide the switch to the right to increase contrast and to the left to decrease it Keyboard area This is where you type commands and enter data For a ...

Page 23: ...ging Indicates the battery is fully charged blinks when the AC adapter is connected and charging the battery Suspend mode Indicates the computer is in Suspend mode Hard disk drive Indicates the computer is accessing the hard disk drive Num Lock Indicates that Num Lock is set on the keyboard This activates the embedded numeric keypad on the keyboard Caps Lock Indicates that Caps Lock is set on the ...

Page 24: ...n to eject a diskette from the drive Diskette drive Your computer includes a 3 inch 1 44MB diskette drive For instructions on using diskettes see Chapter 2 Drive light This light is on when the computer is accessing the diskette drive Rear Panel and Left Side The components on the rear panel and left side of the computer are shown below Setting Up the Computer 1 5 ...

Page 25: ... LCD screen and an external monitor at the same time Parallel port PRINTER You can connect a parallel device such as a printer to this port See Chapter 4 for instructions Serial port COM 1 This port supports a serial RS 232C device See Chapter 4 for more information Serial port COM 2 This port supports a serial RS 232C device See Chapter 4 for more information Note that when the internal fax modem...

Page 26: ... in the ranges 100 to 240 VAC 50 to 60 Hz auto sensing Caution Use only the AC adapter model number AP 3S25 supplied with the computer If you are using the adapter in a country other than the one where you purchased your ActionNote make sure you have the correct power cable for the electrical socket See the power cable specifications in Appendix C for details You may need to connect the AC adapter...

Page 27: ... computer 1 Connect the AC adapter plug to the DC input port on the right side of the computer 2 Connect the power cable to the AC adapter 3 Connect the other end of the power cable to a grounded earthed electrical outlet 1 8 Setting Up the Computer ...

Page 28: ...to open the LCD screen 1 Place the computer on a level surface 2 Turn the computer so its front is facing you 3 Slide the release latches on the front sides of the computer toward the sides and lift up the screen Setting Up the Computer 1 9 ...

Page 29: ...ation and attaching it to your computer Before you can use an optional device like the trackball you must install special software called a device driver The device driver allows the operating system and your application software to recognize the device The device driver and utilities for the trackball have already been installed on your hard disk so the ActionNote will recognize the trackball as ...

Page 30: ...e battery may not be charged so make sure the AC adapter is connected when you turn it on for the first time Before you turn on the computer first connect and turn on any external devices you will be using such as a printer monitor or pointing device See Chapter 4 for information about installing optional devices Then press the power button on the top of the computer to turn it on Setting Up the C...

Page 31: ...ge in configuration you will see an error message followed by this prompt RUN SETUP UTILITY Press F1 to RESUME If this happens press F1 to run the Setup program and check your system configuration See Chapter 5 for a complete description of the Setup program When the computer completes its testing it displays a screen describing the system s configuration If necessary press the Pause button on the...

Page 32: ...ain how to use the operating system see your MS DOS or other operating system manuals for complete instructions Your computer starts up in MS DOS and Windows as soon as it completes the power on diagnostics The messages you see as the computer loads MS DOS depend on how your computer has been set up If you plan to use another operating system you need to install it now See the documentation that c...

Page 33: ...nformation on the following procedures Taking care of the computer Making a backup copy of the VGA utilities Using the password function Using the keyboard Resetting the computer Turning off the computer Changing the CPU speed Using the LCD screen Using diskettes Using the hard disk Using memory Using Your Computer 2 1 ...

Page 34: ... top of the computer even if it is closed to prevent damage to the LCD display When you are not using the external device connectors keep the covers closed to prevent damage to the ports Always operate the computer with the battery pack installed Occasionally clean the exterior of the computer with a soft damp cloth Occasionally clean the LCD display using glass cleaner on a soft cloth do not appl...

Page 35: ...he VGA utilities and installing the drivers see Chapter 6 Using the Password Function The ActionNote provides password security for the entire system or only the Setup program This allows you to safeguard all your data or only your Setup configuration The password function is optional and you do not have to set a password if you don t want to use one You use the Setup program to first enable or di...

Page 36: ...s you type If you do not type the correct password the screen displays an X and repeats the password prompt Try typing the password again The computer allows you three tries to enter it correctly After the third incorrect attempt the system displays a blinking face icon and locks up You must reset the system to try again Note If you want to change your current password or disable the password func...

Page 37: ...s using the Fn and Shift keys in the same way you use the Shift key to enter uppercase characters Using the embedded numeric keypad is described later in this section Note The keyboard on the ActionNote is available with different layouts for different languages Special keytop sets are available in some countries Additionally you can use MS DOS to reassign the layout of your keyboard to duplicate ...

Page 38: ...s the letter keys from lower to uppercase changes back to lowercase when pressed again The number symbol keys on the top row of the keyboard and the symbol keys in the main part of the keyboard are not affected Produces uppercase characters or the top symbols on the keys when used with the main character keys Produces lowercase characters when the Caps Lock function is on Note Use this key to reac...

Page 39: ... pressed again PrtScr Prints the screen display on a printer SysReq Works as defined by an application Scroll Lock Controls scrolling in some applications Pause Suspends the current operation Break Terminates the current operation when used with Ctrl Insert Turns the insert function on and off Delete Deletes the character marked by the cursor The NumLock CapsLock and Scroll Lock keys work as toggl...

Page 40: ...o use the keypad to control the cursor The embedded numeric keypad is shown below Press NumLock to turn Num Lock and its LED on and off Then press the key to enter the numeric character printed on the right hand side of the key top Press Shift plus the keys to control the cursor You can press Fn plus the key to enter the alphabetic character on the key press Fn Shift plus the key to enter the alph...

Page 41: ...mputer If necessary you can clear the computer s current settings or its memory without turning it off you do this by resetting it For example if an error occurs and the computer does not respond your keyboard entries you can reset it to reload the operating system and try again to Caution Resetting the computer erases any data in memory you have not saved so do not use the reset function unless n...

Page 42: ...kette drive lights are off then turn off the computer by pressing the power button on top of the computer Caution Always make sure the computer is off when you connector disconnect equipment such as a printer or the trackball Changing the CPU Speed Your computer s processor can operate at two speeds high or low 8 MHz At high speed the computer performs all tasks faster You may need to select low s...

Page 43: ...omputer Adjust the switches to produce the best display for your viewing angle Slide the brightness switch to the right to lighten the brightness and to the left to darken the brightness Slide the contrast switch to the right to increase the contrast and to the left to decrease the contrast Using Diskettes Be sure to purchase high quality diskettes to ensure reliability For the 3 inch 1 44MB diske...

Page 44: ...to place When you want to remove the diskette make sure the drive light is off then press the release button When the diskette pops out remove it and store it properly Caution Never remove a diskette or reset or turn off the computer while the drive light is on You could lose data Also be sure to remove all diskettes before you turn off the computer 2 12 Using Your Computer ...

Page 45: ...ins If you try to change data stored on a write protected diskette you see an error message To write protect a 3 inch diskette turn the diskette over so you are looking at the underside Slide the switch in the lower left comer toward the edge of the diskette until it clicks into position exposing a hole To remove the write protection slide the switch toward the center of the diskette until the hol...

Page 46: ...perating system manual for instructions Using a Single Diskette Drive System MS DOS expects a computer to have at least two diskette drives A and B and displays prompts and messages accordingly Your ActionNote has one 3 inch diskette drive this is drive A MS DOS uses the one drive as two by displaying alternate prompts for the source and target diskettes For example if you need to make a copy of a...

Page 47: ... from damage and to avoid losing data Never turn off or reset the computer when the hard disk drive light is on This light indicates that the computer is copying data to or from the hard disk Do not move the computer when the power is on After turning the power off wait 20 seconds before moving it This allows the disks in the drive to stop spinning and the hard disk read write heads to lock in pla...

Page 48: ... these types of memory and their addresses All memory in a computer is managed using addresses numbers that describe the location of each byte of data Each memory chip must have its own set of unique addresses so that the operating system knows where to store and find data Conventional memoy is memory that MS DOS recognizes and manages directly The size of conventional memory is limited to 640KB a...

Page 49: ...DOS Windows and other compatible programs it is best to use one of the memory managers such as HIMEM SYS that came with your software because these memory managers have been tested and proven reliable Most MS DOS commands and application programs cannot use extended memory directly They need to use expanded memory which uses a portion of reserved memory as a window to access RAM beyond lMB This ty...

Page 50: ...ss to an electrical outlet When the computer runs on the AC adapter it draws power from the adapter instead of using the battery Whenever the AC adapter is connected it recharges the battery pack The AC adapter is ideally suited for travel to foreign countries It is designed to operate in 100 to 240 VAC ranges with a frequency of 50 to 60 Hz All you need is an appropriate plug for the electrical s...

Page 51: ...t of time you can use the computer without electrical power you can purchase additional battery packs Each battery pack comes with a carrying case to protect it when not in use Maintaining a supply of charged battery packs allows you to replace a low battery and continue your work Note Use only the battery pack designed for use with the ActionNote A880451 Replacing the Battery Pack Follow these st...

Page 52: ...e cover toward you 5 Pull up on the cloth tab and lift out the low battery 6 Remove the fully charged battery pack from its carrying case and slide it into the slot Insert the right side with contacts first then press on the left side to secure the battery Powering the Computer 3 3 ...

Page 53: ...e slots on the computer s cover Press the cover from the back side until it snaps closed Note When you replace the battery pack make sure the new battery is fully charged otherwise you ll need to recharge it before you can use it 8 Turn the computer right side up 3 4 Powering the Computer ...

Page 54: ...es approximately 3 hours to charge a completely discharged battery pack If you use the system while the battery is recharging it can take up to 6 hours If the battery still has some charge left when you start charging the time will be less If you have additional battery packs it is a good idea to keep them fully charged so you can use them to replace the battery pack in your computer when it runs ...

Page 55: ...charged please contact your local government agency responsible for hazardous waste disposal NiCad batteries are considered hazardous waste and should be recycled or disposed of properly Low Battery Indicator When the battery s power is getting low the low battery light starts flashing and the computer starts beeping At this point replace it with a fully charged battery or connect the AC adapter Y...

Page 56: ...y data you have not saved Turn off the computer before replacing the battery pack Otherwise you will lose data and you may even damage the computer Using the Suspend Resume Switch The suspend resume switch provides an efficient way to save battery power This switch is located on the top left side of the computer Powering the Computer 3 7 ...

Page 57: ...ift key The computer resumes normal operation at the point at which you suspended it Using Setup to Conserve Battery Power The Setup program includes power management options that enable you to conserve battery power These options allow you to control various functions of the computer so you don t waste power on devices you are not using The power management options are available from the ADVANCED...

Page 58: ...e Serial device Trackball mouse or other pointing device or an external keyboard Internal fax modem Expansion memory modules Numeric coprocessor Make sure the computer is turned off before you install or connect any of these devices This is a safety precaution and is also necessary for the computer to recognize that you connected a new device Connecting Optional Devices 4 1 ...

Page 59: ...the notch at the top Connecting an External Monitor The VIDEO port on your computer allows you to connect an external color or monochrome VGA monitor When a monitor is connected you can display text and graphics on both the LCD screen and the monitor You can also display higher resolution video modes on the external monitor Follow these steps to connect a monitor 1 Make sure both the computer and ...

Page 60: ...h a screwdriver 4 Connect the other end of the cable to the monitor if it is not already attached 5 Connect the monitor s power cable to a grounded earthed electrical socket See Chapter 6 for details on using the VGACONF utility which allows you to change the display characteristics of your LCD and or external monitor Connecting Optional Devices 4 3 ...

Page 61: ...ith the Epson Connection for product compatibility requirements If you do connect an external diskette drive to this port be sure to run the Setup program to identify the drive Follow these steps to connect a parallel device 1 Place the printer or other device in a convenient location near your computer so that the power and data cables will not interfere with the paper or paper trays 2 Make sure ...

Page 62: ...able to a grounded earthed electrical socket Connecting a Serial Device You can use the COM 1 and or COM 2 port to connect serial devices such as a serial printer or plotter You could also connect a modem or pointing device such as a trackball or mouse Note You cannot use the COM 2 port if the internal fax modem is installed Follow these steps to connect a serial device 1 Make sure both computer a...

Page 63: ...r 4 Connect the other end of the cable to the serial device If the connector has retaining screws tighten them 5 Connect the serial device s power cable if it has one to a grounded earthed electrical socket Check the documentation that came with your serial device to see if any other steps are necessary 4 6 Connecting Optional Devices ...

Page 64: ... to the serial port you can use the MS DOS MODE command to redirect the output You can even tell the computer to redirect printer and serial port settings automatically if you place the appropriate MODE commands in your AUTOEXEC BAT file See your MS DOS manual for instructions Using the EXT KB Port You can use the EXT KB port to connect the trackball or any PS 2 compatible pointing device See Chap...

Page 65: ...ce for instructions Also before using a pointing device attached to the EXT KB port you must enable the PS 2 Mouse Support Option in the ADVANCED CMOS SETUP portion of the Setup program See Chapter 5 for details on using the Setup program Connecting an External Keyboard If you are typing for extended periods of time you may want to connect an external keyboard You must first connect the mouse keyb...

Page 66: ...nstall it If you purchased a fax modem with your computer a telephone cable is included in your package Insert one end of the modular jack cable into the LINE port on the left side of the computer and insert the other end into a modular jack outlet If you have a fax modem your package also includes BitCom data communications software and WinFax LITE fax transmission software already loaded on your...

Page 67: ...e problems Adding Memory Modules or a Numeric Coprocessor The sections below describe how to add memory to your computer and install a numeric coprocessor To access the sockets for these options you need to remove the keyboard Caution It is best to have your Authorized Epson Servicer install the memory module or a numeric coprocessor for you because they can be damaged easily if installed incorrec...

Page 68: ... both the sides and back of the computer Unplug the AC adapter from its wall outlet if necessary 3 Turn the computer upside down with the front facing you 4 Remove the battery pack as described in Chapter 3 5 Remove the three screws on the front edge of the computer s case 6 Turn the computer right side up 7 Open the top cover Connecting Optional Devices 4 11 ...

Page 69: ...rd up and back toward the LCD Carefully set the keyboard on top of the computer Be careful not to strain or twist the keyboard cables WARNING Be sure to ground yourself every time you remove the keyboard If you are not properly grounded you could generate an electric shock that could damage one of the computer s components when you touch it 4 12 Connecting Optional Devices ...

Page 70: ...8MB of memory Two MB are soldered directly onto the system board and a 2MB or 6MB memory module is installed in the computer as shown above You can increase your memory to 8MB by replacing the 2MB memory module with a 6MB module Connecting Optional Devices 4 13 ...

Page 71: ...ove the keyboard as described above 2 Remove the screw system board that attaches the 2MB memory module to the 3 Gently disconnect the memory module from its socket by sliding the module toward the front of the computer 4 14 Connecting Optional Devices ...

Page 72: ... your left 6 Carefully press the module straight into the socket The connector and socket are designed so they fit together only if you have aligned them correctly so do not force them If you have trouble remove the module and try again 7 When the connector is firmly attached to the socket replace the screw on the left side of the module 8 Replace the keyboard as described on page 4 18 Connecting ...

Page 73: ...raphic displays when you are using certain application software Contact the Epson Connection or your sales representative for additional information on choosing a numeric coprocessor compatible with the Cyrix 486SLC2 50 CPU The coprocessor chip can be easily damaged and is expensive to replace so if you don t feel confident about installing it yourself ask your Authorized Epson Servicer for assist...

Page 74: ...he next section The computer automatically detects when s coprocessor is installed When you turn on the computer the system configuration screen shows that a numeric coprocessor is present Caution If you need to remove the math coprocessor do not try to do it yourself This procedure requires a special extraction tool Contact your Authorized Epson Servicer Connecting Optional Devices 4 17 ...

Page 75: ...oard off the top of the computer turn it right side up and align it over the front of the computer Make sure the keyboard cables are not twisted Carefully press the keyboard forward until the tabs on the keyboard fit into the slots on the computer s cover Press down on the front of the keyboard until it is securely in place 4 18 Connecting Optional Devices ...

Page 76: ... front facing you and replace the three screws on the front side of the cover 5 Replace the battery pack 6 Turn the computer right side up 7 Connect any optional devices that you may have installed previously Connecting Optional Devices 4 19 ...

Page 77: ... CMOS settings such as the current date and time and drive types Advanced CMOS settings such as typematic rates startup functions and password checking Advanced chipset settings such as power management functions The configuration you define through the Setup program is stored in a special area of memory called CMOS RAM This memory is backed up by a battery so it is not erased when you turn off or...

Page 78: ...ram If you have already enabled the Password function for the Setup program you will be prompted to enter it now You see the first menu screen Press or to move from one menu item to the next The screen displays a brief description of the highlighted menu item When the correct procedure is highlighted press Enter to start the operation 5 2 Running Setup ...

Page 79: ...of the keys you can use to select options on that screen Their functions are described in the following table Each screen lists the keys available use only the keys listed for that screen Setup function keys Key s Function Esc Cancels the current screen and returns to the previous menu Move between options on the screen PgUp or PgDn Change the value of an option on a SETUP screen Running Setup 5 3...

Page 80: ... automatically configure your system to the factory default settings When you select this option the program asks you to confirm that you want to load the defaults Saving Your Selections The changes you make in the Setup program are temporary until you save them This is important to remember in case you change any settings by mistake and want to return to your previous settings Whenever you want t...

Page 81: ...d Enter The system restarts with the previous configuration settings Changing the Standard CMOS Setup When you select the STANDARD CMOS SETUP option from the main menu you see this screen Press or to move to the option you want to change The Setup program displays information about each option as you highlight it Use PgUp or PgDn to change the value of an option Press ESC to return to the main men...

Page 82: ...g Enables or disables daylight savings Hard disk C type Identifies the hard disk drive installed in the computer this setting is accurate for the factory installed hard disk do not change it Hard disk D type Always set to Not Installed Floppy drive A Identifies the diskette drive which is 1 44MB 3 inch do not change this setting Floppy drive B Set to Not Installed unless you install an optional ex...

Page 83: ...t to change When an option is highlighted you can press F1 to display information about the option including the possible settings Use PgUp or PgDn to change the value of an option Press Esc to return to the main menu The options on the ADVANCED CMOS SETUP screen are described in the following table If you want help with a particular option move the highlight to the option and press F1 Running Set...

Page 84: ...1 MB Memory Test during system startup disabling this option speeds up the startup process Memory Test Enables or disables an audible ticking sound as Tick Sound memory is tested during system startup Hit Del Enables or disables the message that prompts you to Message Display run the Setup program if you disable this message you will not see Hit Del If you want to run Setup you can still start the...

Page 85: ...tain operations faster LCD Contrast Enables or disables the LCD contrast enhancement Enhancement feature to enable this feature you can specify foreground background or both Full Height Enables or disables a full height cursor the normal Cursor cursor is an underscore _ the full height cursor is a rectangle Internal cache Enables or disables the 1 KB internal memory cache memory built into the mic...

Page 86: ... select the ADVANCED CHIPSET SETUP option from the main menu you see this screen Press or to select the option you want to change When an option is highlighted you can press F1 to display information about the option including the possible settings Use PgUp or PgDn to change the value of an option Press ESC to return to the main menu 5 10 Running Setup ...

Page 87: ...ecified period of time Enables or disables a timeout period for the hard disk drive if enabled the computer goes into Suspend mode when the hard disk drive is not accessed for the specified period of time Enables or disables a timeout period for the system if enabled the computer goes into Suspend mode when the system is not accessed for the specified period of time Highlight the option you want t...

Page 88: ... password When you enable a password for the first time the current password is AMI You see the following prompt Enter NEW password Type your password using up to six characters To protect your password the screen does not display what you type After typing the password press Enter Then you see the following prompt Re Enter NEW Password Type the same password again and press Enter This confirms yo...

Page 89: ...ur operating system The physical formatting of a hard disk is a separate step that is usually done at the factory by the disk manufacturer Caution Physically formatting a hard disk erases any data it contains Be sure to backup any data on your hard disk before you format it If you are unsure whether formatting is necessary contact your Authorized Epson Servicer or call the Epson Connection 1 800 9...

Page 90: ...ard Disk Format The hard disk in your computer has already been formatted for you You need to reformat this hard disk only if you have a serious problem with the drive However before formatting a disk with data on it try every other recovery procedure described in your operating system manuals Then if possible backup all the data on the disk before you begin You must still partition and format the...

Page 91: ...disk the format program analyzes the surface of the hard disk to determine the bad tracks Auto Interleave This option is provided for service personnel only You should never select this option Using it incorrectly could damage the drive Media Analysis This test identifies the bad tracks on the hard disk by analyzing the surface of the disk to find them You should not select this option unless advi...

Page 92: ... monitors the VGA drivers identify your display adapter and monitor for the software These drivers are files your software uses to communicate with your display adapter and monitor A utility is a program that supports the processes of a computer The VGACONF utility allows you to change the system s default graphic configuration and enhance your system operation by setting various video modes The A...

Page 93: ...use If you are displaying data simultaneously on both the LCD and an external monitor the screens will default to a resolution of 640 x 480 regardless of what drivers are loaded This is because the LCD supports 640 x 480 only To display in a resolution of 800x 600 make sure you are displaying on the external monitor only You can control where data is displayed using the VGACONF utility described l...

Page 94: ...utions For example Cirrus Logic VGA 800x600 16 colors 7 Select the display driver you want and press Enter 8 Complete the Windows Setup Using the VGACONF Utility Program Your hard disk drive includes the utility program VGACONF This program is located in the VGAUTILS directory This utility allows you to change your system s default graphic configuration Follow these steps to run VGACONF 1 Log onto...

Page 95: ...on on the main menu Viewing the Display Status The Display Status option displays the current settings For example Press any key to return to the main menu Changing Settings with Select Option Select Option allows you to change the current settings You see this screen 6 4 Using the VGA Utilities ...

Page 96: ...A monitor connected to the VIDEO port SimulSCAN refers to both the LCD screen and a VGA monitor panel refers to the LCD screen The following table shows the display modes available for each option VGACONF display modes Option Display mode I Reverse SimulSCAN panel I Bold Panel Contrast enhancement Panel Expand SimulSCAN panel Vertical position Panel Display CRT SimulSCAN panel Bus width CRT SimulS...

Page 97: ... entering standby mode and press Enter Then enter K or M to indicate the type of activity If you enter K the LCD panel will enter standby mode if there is no keyboard activity for the specified number of minutes If you enter M the LCD panel will enter standby mode if video memory is not accessed for the specified number of minutes Press PgDn to initiate the timer The standby mode initiated by the ...

Page 98: ...isplay status information N Disable standby mode K xx Set standby timer for keyboard to xx minutes M xx Set standby timer for memory access to xx minutes ETDG Enable text and disable graphics reverse video mode NOREVERSE Disable text and graphics reverse video REVERSE Enable text and graphics reverse video DTEG Disable text and enable graphics reverse video BOLD Enable bold mode NOBOLD Disable bol...

Page 99: ...ading when switching display NOI Allow font loading when switching display FULLHGT Select full height cursor NOFULLHGT Select normal cursor W259 Select RGB weighting 2 5 9 W529 Select RGB weighting 5 2 9 W295 Select RGB weighting 2 9 5 W592 Select RGB weighting 5 9 2 W925 Select RGB weighting 9 2 5 W952 Select RGB weighting 9 5 2 You can abbreviate any of the VGACONF options by typing only the fir...

Page 100: ...the following problem solving sections The computer won t start Battery problems AC adapter problems The LCD screen is blank The external monitor screen is blank The computer locks up Password problems Diskette problems Diskette drive problems Hard disk problems Software problems Printer problems Memory module problems Trackball or pointing device problems External keyboard problems Troubleshootin...

Page 101: ... of any software programs you are using You can find the serial number on the underside of the computer If you are able to use your computer follow these steps to obtain information about your configuration as well as the version numbers of your system BIOS and MS DOS 1 2 3 4 Turn on your computer or press Ctrl Alt Delete to restart it As the computer performs its power on diagnostics it displays ...

Page 102: ...nitialization The error message remains on the screen and the computer locks up If this happens contact your Authorized Epson Servicer as soon as possible to report this information and the error message The Computer Won t Start If your computer does not start when you press the power button try the following 1 Check the power light If it is on the computer is on and you should follow the steps un...

Page 103: ...orks properly then you need to recharge the other battery 4 If you replace the battery pack and the computer does not work properly the new battery may not be fully charged Recharge this battery until it reaches its maximum capacity 5 If the power light still does not come on connect the AC adapter to the computer and plug the adapter into an electrical outlet Turn on the computer and see if it wo...

Page 104: ...k the connections make sure the AC adapter cable is securely connected to the computer and that the power cable is properly connected to both the AC adapter and an electrical outlet 3 Check the green LED on the AC adapter and make sure it is on If it s not go to step 4 4 If the connections are good then check the electrical outlet to make sure it is supplying power For example plug a portable lamp...

Page 105: ...r 6 for information about VGACONF 3 Make sure the suspend resume switch is set to the left The computer may just be in Suspend mode 4 If you have connected an external monitor to your computer and you are using it you should not have any problem displaying information on both screens at the same time Check your VGACONF settings see Chapter 6 for details The External Monitor Screen Is Blank If you ...

Page 106: ...r power Plug a portable lamp into the outlet and turn it on to see if the outlet supplies power 7 If the outlet works and an image still does not appear on your monitor when you turn on the computer contact your Authorized Epson Servicer The Computer Locks Up If the computer locks up and does not respond to your keyboard entries try the following 1 Wait a few minutes to see if the computer really ...

Page 107: ...k on Password Problems If you set a password using the Setup program you must enter it at the times you selected in Setup either whenever you start or reset the computer or whenever you start the Setup program If you have trouble using your password try the following 1 If you type the password and then see an X type it again and press Enter If you type it wrong three times the computer locks up Pr...

Page 108: ...witch to remove the write protection Ordinarily it s a good idea to leave program diskettes write protected but some programs don t work properly using write protected diskettes 4 Is the diskette formatted A new diskette must be formatted before you can store data on it See your operating system manual for instructions 5 Is the diskette damaged Use your backup copy of the diskette and repeat the o...

Page 109: ...heck the following 1 Check the hard disk drive light If you enter commands such as COPY to access the hard disk the light should be on when the computer accesses the drive If the light is blinking there may be a problem with the hard disk Contact your Authorized Epson Servicer if this occurs 2 If you have set a time out for the hard disk in the Setup program and it has timed out the hard disk driv...

Page 110: ...d While almost all programs work properly at the faster speed some must run at the slower speed Check your software manual to see if this is the case and change the CPU speed if necessary See Changing the CPU Speed in Chapter 2 for instructions 3 If you have entered an MS DOS command that you want to stop there are special key commands you can use to tell MS DOS to stop what it is doing These meth...

Page 111: ...uctions on cable connections If you have a serial printer or if you have problems feeding paper check the printer manual for the correct DIP switch settings Refer to your printer documentation to see whether you need to use the MODE command described in the MS DOS manual to match the serial settings Memory Module Problems If you have added extra memory to your system and that memory is not operati...

Page 112: ...or instructions 3 Did you run Setup to make sure the PS 2 Mouse Support Option is enabled See Chapter 5 for instructions 4 If you are still having trouble check the documentation that came with the device for troubleshooting information or contact the manufacturer for assistance External Keyboard Problems 1 Make sure the external keyboard is firmly connected to the mouse keyboard adapter and that ...

Page 113: ...meric coprocessor yourself this requires a special extraction tool Contact your Authorized Epson Servicer for assistance CMOS Battery Problems The clock chip in your computer preserves the contents of CMOS RAM even when the power is off This battery should last more than a year before you need to replace it When this battery s life is exhausted you see a message similar to the following System bat...

Page 114: ... modem and summarizes its built in set of commands Your fax modem also comes with BitCom communication software and WinFax LITE fax transmission software Normally you will use these software programs to control your fax modem See the BitCom and WinFax LITE software manuals for more information about how to use them Note If your computer did not come with an internal fax modem you must have an Auth...

Page 115: ...The following table provides specifications for the fax modems that may be installed in your ActionNote computer Fax modem specifications B 2 Fax Modem ...

Page 116: ...ilt in set See your software manuals for instructions You need the following information only if you are not using a telecommunications program When to Issue Built in Commands Your fax modem has two operating states command state and on line state The fax modem must be in command state to receive commands from you in on line state your keystrokes are passed directly to the telephone line The fax m...

Page 117: ...Echo on command mode H0 On hook hangup immediately H1 Off hook ready to dial I0 Returns modem s product ID code I1 Returns modem s ROM checksum 12 Tests modem s internal memory 1 L3 Speaker volume high M0 Speaker always off M1 Speaker on until carrier is detected M2 Speaker always on M3 Speaker on after last digit dialed off when carrier is detected O0 Return on line O1 Return on line and initiate...

Page 118: ...ect Z0 Software reset recalls user configuration O I Z1 Software reset recalls user configuration 1 I C0 DCD signal always on I C1 DCD signal on when carrier present D0 Ignore DTR signal D1 Returns to command mode when an on to off DTR transition occurs D2 Hangs up and returns to command mode when an on to off DTR transition occurs D3 Resets when an on to off DTR transition occurs F Loads factory ...

Page 119: ...user configuration O on power up Y1 Load user configuration 1 on power up Zn x Store phone number x in location n n 0 3 Dial Modifiers Modifier Description Hookflash 0 5 seconds P a u s e 2 s e c o n d s Return to command state after dialing Wait for 5 seconds if silent answer I P Pulse dialing R Reverse to answer mode S Dial stored number T Touchtone dialing W Wait 30 seconds for second dialtone ...

Page 120: ...sable modem port flow control G1 Enable modem port flow control J0 Disable speed adjust at serial port J1 Enable speed adjust to match serial port K1 Empty data buffers and immediately send a break to the remote system K3 Send a break to the remote modem in sequence with data K5 Send a break to the remote terminal or computer in sequence with any data received from the serial port N0 Set normal mo...

Page 121: ...ction established Q6 Kept CTS off until connection for bidirectional hardware flow control established S Display on line modem status T0 Inactivity timer Disables timer Tn Sets timer to number n up to 90 minutes U Accept a reliable link request independent of whether or not the modem originated or answered the call V0 Disable extended MNP and V 42 result codes V1 Enable extended MNP and V 42 resul...

Page 122: ...MNP Command Summary continued Fax Modem B 9 ...

Page 123: ...AT Register Summary B 10 FaxlModem ...

Page 124: ...AT Register Summary continued Option Registers S14 Bit mapped configuration register FaxlModem B 11 ...

Page 125: ...S21 Bitmapped configuration register S22 Bitmapped configuration register B 12 Fax Modem ...

Page 126: ...S22 Bitmapped configuration register continued S23 Bitmapped configuration register Fax Modem B 13 ...

Page 127: ...S27 Bitmapped configuration register MNP Register Summary S36 Negotiate failure treatment S46 Protocol selection S48 V 42 negotiation action B 14 Fax Modem ...

Page 128: ...S82 Break handling affected by K commands Result Code Summary Fax Modem B 15 ...

Page 129: ... microprocessor 4MB or 8MB expandable to a maximum of 8MB the first 640KB is conventional memory and 128KB is used for shadow RAM the memory above lMB can be used as extended or expanded memory 128KB on a single one time PROM includes system BIOS VGA BIOS and the Setup program Socket for optional Cyrix 83S87 25 numeric coprocessor Real time clock calendar and CMOS RAM for configuration backed up b...

Page 130: ... 15 pin D sub female connector for analog VGA or SVGA monitor maximum resolution of 800 x 600 dots Centronics compatible 25 pin D sub female connector standard 8 bit parallel RS 232C programmable asynchronous 9 pin D sub male connector 6 pin mini DIN connector for a PS 2 type pointing device or for the mouse keyboard adapter which allows you to connect both a pointing device and an external keyboa...

Page 131: ...ode fluorescent tube CCFT continuous brightness and contrast controls power saving feature brightness and contrast enhancement Power Supply AC adapter 15 5VDC 2 4A continuous AC adapter with international voltage input 50 60 Hz Battery pack Rechargeable internal NiCad battery pack 8 cell 9 6 volt 1 7AH 16 3W Caution Use only the AC adapter optional automobile adapter and battery designed for use w...

Page 132: ... C 4 to 140 F Humidity Operating 30 to 90 non condensing Non operating 5 to 95 non condensing Acoustical 35dB 1 meter Noise Altitude Operating 61 to 3048 m 200 to 10 000 feet Non operating 61 to 10 668 m 200 to 35 000 feet Caution When travelling by airplane be sure to take your computer into the passenger compartment as carry on luggage to prevent it from being stored in an unpressurized storage ...

Page 133: ...Power Source Requirements 120 Volt power source requirements 240 Volt power source requirements Specifications C 5 ...

Page 134: ...AC adapter The device that converts AC voltage from a wall outlet into the proper DC voltage to power your ActionNote The AC adapter also charges the battery pack while it is in the computer Address A number or name that identifies the location of each piece of information in the computer s memory AUTOEXEC BAT file A batch file that MS DOS executes automatically each time you turn on or reset the ...

Page 135: ... in sequence See also AUTOEXEC BAT file Baud rate A measure of data transmission speed Equivalent to bits per second BIOS Basic Input Output System Routines in ROM that handle the basic input output functions of the operating system Chip A hardware component of your system formally known as an integrated circuit Examples of chips include memory chips and the CPU Clock speed See CPU speed CMOS Comp...

Page 136: ...set the computer You use this file to customize your system by installing device drivers setting limits for files and buffers and specifying MS DOS commands to be run during startup Control code A command generated by holding down Ctrl and pressing another key on the keyboard that instructs the computer to perform a specific function Controller A hardware component of your computer that manages th...

Page 137: ...ed CPU Central Processing Unit The integrated circuit chip responsible for integrating program instructions performing calculations and controlling all input and output operations CPU speed The speed at which the CPU can execute commands The ActionNote can run at high or low speed Also called clock speed execution speed or operating speed CRT Cathode Ray Tube A type of video display such as a colo...

Page 138: ...emory that can be used by applications and programs conforming to version 4 0 of the Lotus Intel Microsoft LIM Expanded memory Specification EMS Expanded memory does not have addresses like conventional or extended memory Extended memory Memory with addresses above lMB Extended memory is generally not available to MS DOS applications but can be used by some RAM disk programs such as VDISK and some...

Page 139: ...alternate key functions for the embedded numeric keypad and the F11 and F12 keys Format To prepare a new disk or erase an old one so that it can store information Formatting a disk divides it into tracks and sectors and creates addressable locations on it Graphics Lines angles curves and other non alphanumeric data High density A type of diskette format A 3 inch high density diskette has a capacit...

Page 140: ...individually by electric currents Used as the main display on your computer LED Light Emitting Diode An indicator light such as those used for the ActionNote power disk drives and keyboard settings LIM EMS 4 0 Lotus Intel Microsoft Expanded Memory Specification version 4 A standard that enables certain applications to use more than 640KB of memory Math coprocessor See Coprocessor MB Megabyte A uni...

Page 141: ...ains in RAM so you can access it while another program is running MHz Megahertz A unit used to measure the oscillation frequency of a computer s internal timing clock One megahertz is one million cycles per second Microprocessor A CPU chip such as the 486SLC See also CPU Modem MOdulator DEModulator A serial device that allows the computer to send and receive data over the telephone lines Monitor A...

Page 142: ...unications between two pieces of computer equipment in which the signals that make up each character are sent simultaneously See also Serial Parameter A qualifier added to a command that tells the computer how to perform the command such as what data file to use or what particular conditions to expect For example in the command FORMAT A the A parameter tells the computer to format the diskette in ...

Page 143: ... A set of testing routines the computer performs automatically every time you turn it on RAM Random Access Memory The portion of the computer s memory that runs programs and temporarily stores data while you work All data stored in RAM is temporarily maintained while the computer is in Suspend mode but erased when you turn off the computer See also ROM Read write head The physical device inside a ...

Page 144: ...skette or hard disk The root directory is designated by a backslash All other directories are subdirectories of the root directory or of other subdirectories RS 232C A standard serial interface The ActionNote has a connector that lets you attach an RS 232C compatible device to your computer Self tests See Power on diagnostics Serial A way of organizing communications between two pieces of computer...

Page 145: ...e you can specify using the Setup program if the selected device is not accessed for the specified amount of time the computer enters Suspend mode VGA Video Graphics Array A high resolution display adapter standard The VGA capabilities of the ActionNote can display resolutions up to 640 x 480 on the LCD screen and up to 800 x 600 super VGA on an external monitor Write protect To prevent a diskette...

Page 146: ... 2 14 Basic input output system 5 1 C 1 Battery compartment cover 1 6 Battery pack s disposal 3 6 extra Intro 3 Battery pack s continued problems A 4 recharging 3 5 6 replacing 3 2 4 specifications C 3 using 3 2 4 Battery power saving Intro 2 3 8 5 11 Baud rate fax modem B 2 serial port 4 7 BIOS 5 1 C 1 BitCom software 4 9 B 1 Break key 2 7 Brightness control 2 11 switch 1 3 2 11 Built in command ...

Page 147: ... Alt 2 11 Ctrl Alt Delete 2 10 Ctrl key 2 6 Cursor control 2 7 Cyrix 83S87 25 coprocessor 4 16 C 1 D Data communications software Intro 2 4 9 B 1 Data compression B 2 DC input port 1 5 1 8 Delete key 2 7 5 2 Device drivers 4 8 Dial modifiers fax modem B 6 Dimensions physical C 4 Diskette drive s 1 5 2 13 2 14 15 C 3 controller C 2 problems A 10 Diskette s backup copies 2 14 15 choosing 2 11 insert...

Page 148: ... B 6 error correction B 2 issuing commands B 3 MNP command summary B 7 9 MNP register summary B 14 15 on line state B 3 option registers B 11 14 result code summary B 15 specifications B 2 WinFax software B 1 Fn key 2 6 8 H Hard disk drive auto interleave 5 15 backing up 2 15 controller C 2 format 5 14 15 LED 1 4 low level format 5 13 media analysis 5 15 problems 5 13 A 10 11 timeout 5 11 using 2 ...

Page 149: ...ummary fax modem B 14 15 Modem see Fax modem Modem FCC information iii iv Mouse keyboard adapter Intro 1 4 7 8 MS DOS application programs 2 9 keyboard layouts 2 5 memory 2 16 18 MODE command 4 7 operating systems 1 12 13 starting up 1 12 13 VER command A 2 version number A 2 VGA drivers 6 2 N NiCad battery pack see Battery pack Num Lock function 2 8 2 10 11 Num Lock LED 1 4 NumLock key 2 7 Numeri...

Page 150: ... 2 17 18 A 3 Read only memory ROM 5 1 A 3 Recharging battery 3 5 6 Release button 1 5 Release latches 1 9 Removable battery pack 3 1 Removing diskettes 2 12 keyboard 4 11 13 Replacing battery pack 3 2 4 keyboard 4 18 19 Reserved memory 2 17 18 Resetting computer 2 9 10 Resolutions VGA 6 1 3 C 2 Result code summary fax modem B 15 ROM BIOS 5 1 A 2 C 1 S Saving battery power Intro 2 3 8 5 11 Screen o...

Page 151: ...rity 2 4 timeout 5 11 System BIOS version number A 2 System board memory 4 13 System configuration 1 12 5 1 15 System memory C 1 see also Memory System parts identifying 1 2 7 T Tab key 2 6 Telecommunications software Intro 2 4 9 10 B 1 Telephone cable 4 9 Telephone line 4 9 Temperature C 4 Timeout counters 5 11 Timeout period hard disk 5 11 Trackball attaching 1 10 connecting 1 10 problems A 13 T...

Page 152: ... continued parameters 6 7 8 settings 6 4 using 6 3 8 Video graphics array see VGA VIDEO port 1 6 4 2 3 Video RAM C 1 W Windows see Microsoft Windows WinFax LITE software 4 9 B 1 Write protecting diskettes 2 13 Index 7 ...

Page 153: ... S A Buenos Aires Argentina Tel 541 322 7487 Fax 541 322 4637 Epson Chile S A Santiago Chile Tel 562 232 8966 Fax 562 233 3197 Epson Costa Rica S A San Jose Costa Rica Tel 506 34 6666 Fax 506 25 5709 Epson Mexico S A De C V Mexico D F Mexico Tel 525 395 9897 Fax 525 395 9499 Epson Do Brasil São Paulo SP Brazil Tel 5511 813 3044 Fax 5511 210 9290 Epson Venezuela S A Caracas Venezuela Tel 582 241 04...

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