Epson 980N - Stylus Color Inkjet Printer Start Here Manual Download

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Before you call, please have the following information ready:

■

Printer model (EPSON Stylus Color 980N)

■

EpsonNet Internal Print Server model: C823632A

■

Printer serial number (located on the back of the printer)

■

Print server serial number (hold down the status sheet button on the card for
about three seconds to print out a sheet that includes the serial number)

■

Proof of purchase (such as a store receipt) and date of purchase

■

Network configuration

■

Description of the problem

Identifying Printer Parts

If you need help identifying the parts of the printer, refer to these illustrations:

ink cartridge
clamps

paper
thickness
lever

control panel

sheet feeder

left edge
guide

output tray
extensions

output tray

printer cover

paper support

right edge guide

status sheet
button

Ethernet card

Start.book Page 42 Tuesday, October 3, 2000 5:14 PM

Summary of Contents for 980N - Stylus Color Inkjet Printer

Page 1: ...EPSON Stylus Color 980N Start Here Setup and Software Installation Start book Page i Tuesday October 3 2000 5 14 PM ...

Page 2: ...roduct or excluding the U S failure to strictly comply with SEIKO EPSON CORPORATION s operating and maintenance instructions SEIKO EPSON CORPORATION shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original EPSON Products or EPSON Approved Products by SEIKO EPSON CORPORATION Trademarks EPSON EPSON Stylus a...

Page 3: ...TER 7 Unpacking the Printer 7 Attaching the Paper Support 8 Installing the Ink Cartridges 9 Loading Paper 12 Connecting the Printer to Your Network 13 Printing a Status Sheet 13 INSTALLING THE PRINT SERVER SOFTWARE 15 Where To Get More Information 16 EpsonNet WinAssist 16 System Requirements 17 Installing EpsonNet WinAssist 17 EpsonNet MacAssist 17 System Requirements 18 Installing EpsonNet MacAss...

Page 4: ...nting a Test Page 29 USING STATUS MONITOR 3 FOR WINDOWS 31 Selecting a Printer to Monitor 32 Turning Monitoring On and Off 35 Turning On Monitoring from the Properties Dialog Box 35 Turning On Monitoring from a Shortcut Icon 37 Disabling Background Monitoring 39 WHERE TO GET HELP 41 EPSON Technical Support 41 Identifying Printer Parts 42 Ordering EPSON Parts and Accessories 43 NOTICES 45 Windows S...

Page 5: ...iii FCC Compliance Statement 49 Declaration of Conformity 49 End User Software License Agreement 50 Limited Warranty 52 INDEX 53 Start book Page iii Tuesday October 3 2000 5 14 PM ...

Page 6: ...psonNet software utilities for Windows 95 98 2000 NT 4 0 and Apple Macintosh Follow these instructions to install the software and configure your printer for protocols including Novell NetWare TCP IP and AppleTalk Installing the Printer Driver on the Workstations tells you how to install the printer driver on each networked workstation The printer driver runs the printer controls how documents loo...

Page 7: ...o Get Help on page 41 Warnings Cautions and Notes The following symbols are used in this book Viewing Your Electronic Manuals Your Printer Software CD ROM includes the EPSON Stylus Color 980 Reference Guide which provides detailed instructions on using your printer as well as an electronic copy of your network Administrator s Manual Follow the instructions below to view the manuals from your CD RO...

Page 8: ...er Reference Guide you may have to scroll down the menu list to see it 3 On the next screen click either View Reference Guide to view the guide or Install Reference Guide to copy it to your hard drive If you copied the manual to your hard drive you can access it at any time Select Start Programs Epson and click ESC980 Guide Macintosh 1 Insert the CD ROM in your drive 2 Open the Online Guides folde...

Page 9: ...e Reference Guide When you first open the Reference Guide you see this screen Click a topic on the left to expand the table of contents then click a topic you want to view If there s a right arrow click it to expand the list then click a topic to go to it If you see an icon in place of a graphic when viewing your Reference Guide in Netscape Navigator click the Reload button to load the graphic Clo...

Page 10: ...llowing screen 2 Double click View Administrator s Manual 3 On the next screen double click Administrator s Manual The manual opens in the Adobe Acrobat window If Acrobat is not already installed follow the on screen instructions to install it and then open the manual If you wish to copy the Administrator s Manual to your hard drive use Windows Explorer to open the PDF_file folder on your CD ROM t...

Page 11: ...help loading paper replacing ink cartridges cleaning the print head or printing on both sides of the paper you ll want to watch the Fix It Flix printer movies included on your CD ROM Follow these steps 1 Insert the CD ROM in your drive 2 Windows Double click Watch Self Help Fix It Flix as shown at right You may have to scroll down the menu list to see it Macintosh Open the Online Guides folder on ...

Page 12: ... described on the unpacking sheet in the printer box Then make sure you have these items this Start Here book Administrator s Manual EPSON Photo Paper Pack printer software CD ROM black ink cartridge color ink cartridge printer paper support You ll also need a twisted pair RJ45 straight through network cable to connect your printer to a hub or switch If you ll be connecting directly to your printe...

Page 13: ...but avoid areas With high temperature or humidity In direct sunlight or dusty conditions Near sources of heat or electromagnetic interference such as loudspeakers or cordless telephone base units Also be sure to check safety requirements and follow all the safety instructions in the Notices section of this manual Start book Page 8 Tuesday October 3 2000 5 14 PM ...

Page 14: ...s may disrupt the power which can erase memory or even damage the power supply Always use the P power button to turn the printer on or off Never use the external switch on a power strip 2 Lower the printer s output tray and open the cover 3 Press the P power button to turn on the printer The P power light flashes and the B and A ink out lights come on The black ink cartridge holder moves slightly ...

Page 15: ...h the cartridge To ensure the print heads charge correctly install the ink cartridges that came with your printer You must remove the yellow tape from the top of the cartridge or you will permanently damage it It s okay if a small corner of the yellow tape stays on the cartridge 5 Lift up the black ink cartridge clamp Start book Page 10 Tuesday October 3 2000 5 14 PM ...

Page 16: ...tall the color ink cartridge 9 Press the R cleaning button to begin charging the ink delivery system and then close the printer cover Charging takes about 2 minutes The P power light flashes and the printer makes various sounds until it s finished Don t turn off the printer or interrupt this charging process or it will start over using more ink than necessary Charging is finished when the P power ...

Page 17: ...tack of plain paper with the printable side up and place it against the right edge guide Then slide the left edge guide to the paper s left edge Don t load paper higher than the arrow as shown below left edge guide output tray extensions Don t load paper higher than this arrow Start book Page 12 Tuesday October 3 2000 5 14 PM ...

Page 18: ... status sheet button Continue pressing the status sheet button for five seconds Printing a Status Sheet To print a status sheet press the status sheet button and hold it for about three seconds This sheet gives you important information including the serial number and MAC address hardware address of the card Keep the status sheet so you can use it when you configure the Ethernet card status sheet ...

Page 19: ...14 Start book Page 14 Tuesday October 3 2000 5 14 PM ...

Page 20: ...P community IP trap and IPX trap are available with EpsonNet WebAssist The following utilities are included on your CD ROM for the print server EpsonNet WinAssist or MacAssist Lets you configure the print server for TCP IP NetWare NetBEUI or AppleTalk See page 16 or 17 for installation instructions Then see the Administrator s Manual for more information EpsonNet WebAssist WebAssist is pre install...

Page 21: ...formation about the print server and software utilities make sure you check the readme files on the CD ROM Online help Most of the utilities also include online help that you can access while you re working with them EPSON technical support EPSON offers a variety of technical support options including information on the Internet and direct telephone assistance See page 41 for more information Epso...

Page 22: ... then follow the instructions on the screen to install the program You can also run the SETUP EXE program in the ENWINA Disk1 folder on the CD ROM EpsonNet MacAssist The EpsonNet MacAssist program lets you configure the print server for TCP IP or AppleTalk in a Macintosh environment This section includes system requirements and installation instructions for EpsonNet MacAssist See the Administrator...

Page 23: ...ng one of the following browsers Microsoft Internet Explorer version 4 0 or later Netscape Navigator version 3 02 or later Netscape Communicator 4 0 or later The Update Home Page function in EpsonNet WebAssist may not work if you are using Microsoft Internet Explorer version 4 0 with Macintosh See the Administrator s Manual for details about WebAssist Operating system System 7 1 7 5x Mac OS 7 6 x ...

Page 24: ...See the EpsonNet WebManager online manual for more information about using the software System Requirements You must have TCP IP and a web browser installed before you can install EpsonNet WebManager You can access EpsonNet WebManager through a browser from systems running Windows 95 98 2000 NT 4 0 Macintosh or UNIX See the README file for supported UNIX systems EpsonNet WebManager displays best o...

Page 25: ...the network and displays a list with current status Device details Lets you change printer settings Laser Printers Ink Jet Printers Dot matrix Printers EPL 5700 EPSON Stylus Color 800 FX 880 EPL N1200 EPSON Stylus Color 850 FX 980 EPL N1600 EPSON Stylus Color 900 FX 1180 EPL N1610 EPSON Stylus Color 980 FX 2180 EPL N2000 EPSON Stylus Color 1520 LQ 570e EPL N2050 EPSON Stylus Color 3000 LQ 2080 EPL...

Page 26: ...s in either of two ways Install EpsonNet WebManager and run it through a browser installed on the same computer The EpsonNet WebManager server running Windows 95 98 2000 and NT 4 0 functions as the network administration server EpsonNet WebManager server printer with EpsonNet internal print server printer with EpsonNet internal print server printer with built in network interface Start book Page 2...

Page 27: ...ive You see the Installation Program window 2 Double click Install EpsonNet WebManager then follow the instructions on the screen to install the program You can also run the SETUP EXE program in the ENWEBM Disk1 folder on the CD ROM Make sure that anyone who needs to use EpsonNet WebManager knows the IP address or host name of the server 3 To open EpsonNet WebManager from the server computer where...

Page 28: ...er online manual click the Help button in the main menu then click Online Manual You can also click the question mark button on any page to get help with the functions on that page Uninstalling EpsonNet WebManager If you need to uninstall EpsonNet WebManager use the Add Remove Programs utility in the Windows Control Panel You can also use the Uninstall program in the EpsonNet WebManager group or f...

Page 29: ...24 Start book Page 24 Tuesday October 3 2000 5 14 PM ...

Page 30: ...ou ll need to select the printer in the Chooser For information on using your printer driver to control the quality and appearance of your printed documents see the EPSON Stylus Color 980N Reference Guide as described on page 3 Your Printer Software CD ROM also includes the following utilities that you can install at each workstation EpsonNet Direct Print Utility Enables TCP IP LPR printing in Win...

Page 31: ...he software Your printer is automatically set to your local port LPT1 You need to change it to follow the network path to your printer by adding a port See the section below Changing Your Port Setting Follow the steps below to change the port setting in Windows 95 98 and NT 4 0 If you are using Windows 2000 the port is automatically configured In Windows NT 4 0 make sure the TCP IP printing servic...

Page 32: ...rinter s IP address and print server name as listed on the status sheet see Printing a Status Sheet on page 13 Then click OK 7 When done restart your computer After the computer restarts you may wish to turn off background monitoring as described on page 39 Background monitoring is a feature of Status Monitor 3 a utility that automatically installs with the printer driver Status Monitor 3 permits ...

Page 33: ...CD ROM 3 Double click the Printer Driver Installer icon 4 Follow the instructions on the screen and restart your computer To use the printer or configure the printer s Ethernet card you need to select the SC 980 AT printer in the Chooser and make sure AppleTalk is turned on See your Macintosh documentation for more information Start book Page 28 Tuesday October 3 2000 5 14 PM ...

Page 34: ...the EPSON Stylus Color 980 icon and click Properties Windows 95 or 98 Printing Preferences Windows 2000 or Document Defaults Windows NT 4 0 You see the printer driver screen 3 Click the General tab and click Print Test Page The test page is printed and a screen asks you to confirm that it printed correctly If the test page does not print see your electronic EPSON Stylus COLOR 980N Reference Guide ...

Page 35: ...30 Start book Page 30 Tuesday October 3 2000 5 14 PM ...

Page 36: ...nitoring on page 39 for more information If you have a Macintosh you can monitor information about a locally attached printer See your electronic Printer Basics book for details When you start EPSON Status Monitor 3 you see this window If an ink cartridge is empty or runs low a How to button appears on the window You can click it to display cartridge replacement instructions and to move the print ...

Page 37: ...s NT 4 0 or 2000 1 Click Start point to Settings then select Printers 2 Right click your EPSON Stylus Color 980 printer icon and select Properties 3 When you see the Properties dialog box click the Ports tab 4 Select the port for the printer you want to monitor 5 Click OK to close the Properties dialog box Now you re ready to monitor the printer you ve selected Start book Page 32 Tuesday October 3...

Page 38: ...n select Printers 2 Right click your EPSON Stylus Color 980 printer icon and select Properties 3 When you see the Properties dialog box click the Details tab 4 Click Add Port You see the Add Port dialog box Start book Page 33 Tuesday October 3 2000 5 14 PM ...

Page 39: ...se the Browse for Printer dialog box 7 Click OK to close the Add Port dialog box 8 Your printer s name and network address appear in the Print to the following port box on the Details tab Click Apply to apply the change 9 Click OK to close the Properties dialog box Now you re ready to monitor the printer you ve selected Start book Page 34 Tuesday October 3 2000 5 14 PM ...

Page 40: ...n one of the following ways from the Utility tab on the printer s Properties dialog box below by placing a shortcut icon on the Windows taskbar page 37 Turning On Monitoring from the Properties Dialog Box After selecting a printer to monitor see page 32 follow these steps to launch EPSON Status Monitor 3 from the printer s Properties dialog box 1 Click Start point to Settings then select Printers ...

Page 41: ...e the Properties dialog box click the Utility tab 5 Click the EPSON Status Monitor 3 button to begin monitoring You see the Status Monitor 3 window as shown on page 31 Start book Page 36 Tuesday October 3 2000 5 14 PM ...

Page 42: ...elect Printers 2 Right click your EPSON Stylus Color 980 printer icon 3 Select one of the following Properties if you re running Windows 95 or 98 Printing Preferences if you re running Windows 2000 Document Details if you re running Windows NT 4 When you see the Properties dialog box click the Utility tab 5 Click Speed Progress to display the Speed Progress dialog box Start book Page 37 Tuesday Oc...

Page 43: ... OK to close the Monitoring Preferences dialog box 9 Click OK to close the Speed Progress dialog box and then click OK to close the Properties dialog box You now have a shortcut icon for the selected printer on your Windows taskbar Double click the icon to start EPSON Status Monitor 3 for that printer Start book Page 38 Tuesday October 3 2000 5 14 PM ...

Page 44: ...lick Start point to Settings then select Printers 3 Right click your EPSON Stylus Color 980 printer icon 4 Select one of the following Properties if you re running Windows 95 or 98 Printing Preferences if you re running Windows 2000 Document Details if you re running Windows NT 5 When you see the Properties dialog box click the Utility tab 6 Click Speed Progress to display the Speed Progress dialo...

Page 45: ...alog box Background monitoring is disabled on this workstation until you enable it again from the Monitoring Preferences dialog box To do so select the type of events for which you want to be notified then click OK to close the Monitoring Preferences dialog box If an error occurs during printing the Status Monitor 3 window automatically appears to notify you of the problem Start book Page 40 Tuesd...

Page 46: ... at http support epson com At this site you can download drivers and other files look at documentation such as product brochures and user manuals and access troubleshooting information EPSON Internet FTP Site If you have Internet FTP capability use your Web browser or other software for FTP downloading to log onto ftp epson com with the user name anonymous and your e mail address as the password E...

Page 47: ...ut a sheet that includes the serial number Proof of purchase such as a store receipt and date of purchase Network configuration Description of the problem Identifying Printer Parts If you need help identifying the parts of the printer refer to these illustrations ink cartridge clamps paper thickness lever control panel sheet feeder left edge guide output tray extensions output tray printer cover p...

Page 48: ...ssories from the EPSON Store at 800 873 7766 or visit the EPSON Store at www epson com U S sales only In Canada please call 800 873 7766 for dealer referral For additional information on ordering ink and paper see the inside back cover Start book Page 43 Tuesday October 3 2000 5 14 PM ...

Page 49: ...44 Start book Page 44 Tuesday October 3 2000 5 14 PM ...

Page 50: ...00MB or more recommended VGA or better display adapter and monitor CD ROM or DVD drive for installing the printer software Ethernet network connection a twisted pair RJ45 straight through cable to connect the printer s Ethernet card to your network If you ll be connecting your computer directly to the printer you must use an RJ45 crossover cable Parallel connection a high speed bidirectional IEEE ...

Page 51: ...ort and a shielded USB AB cable up to 6 5 feet 2 meters long In addition your iMac must be running Mac OS 8 5 or later Mac OS 8 5 1 or later recommended if not an iMac your Macintosh must be running Mac OS 8 5 1 or later Using an improperly shielded USB cable especially a cable more than 6 5 feet 2 meters long may cause the printer to malfunction If your iMac is running OS 8 1 and you want to use ...

Page 52: ...utlets on the same circuit as photocopiers or air control systems that regularly switch on and off Place the printer near a wall outlet where the plug can be easily unplugged Placez l imprimante près d une prise de contacte où la fiche peut être débranchée facilement Do not let the power cord become damaged or frayed If you use an extension cord with the printer make sure the total ampere rating o...

Page 53: ... cause leakage Install the ink cartridge immediately after you remove it from its foil package If you leave a cartridge unpacked for a long time before using it normal printing may not be possible Do not dismantle the ink cartridges or try to refill them This could damage the print head Do not use an ink cartridge beyond the date printed on the cartridge carton otherwise it may result in reduced p...

Page 54: ...to obtain and use a shielded equipment interface cable with this device If this equipment has more than one interface connector do not leave cables connected to unused interfaces Changes or modifications not expressly approved by the manufacturer could void the user s authority to operate the equipment For Canadian Users This Class B digital apparatus complies with Canadian ICES 003 Cet appareil n...

Page 55: ...r of rights in the Epson Hardware provided the recipient also agrees to the terms of this Agreement In the event of any transfer Licensee must transfer this Agreement the Epson Hardware the Software and Documentation and Licensee must not retain any copies including copies stored on any computer 3 Ownership Title ownership rights and intellectual property rights in and to the Software and Document...

Page 56: ...ement between the parties related to the Software and Documentation and supersedes any purchase order communication advertisement or representation concerning the Software This Agreement shall be binding upon and inure to the benefit of the parties hereto and their respective successors assigns and legal representatives If any provision herein is found void or unenforceable it will not affect the ...

Page 57: ...ty period of your original product covered by this limited warranty What This Warranty Does Not Cover This warranty covers only normal use in the United States and Canada This warranty does not cover damage to the EPSON printer caused by parts or supplies not manufactured distributed or certified by Epson This warranty does not cover ribbons ink cartridges or third party parts components or periph...

Page 58: ...d systems 1 15 WebAssist 15 18 WebManager 15 19 to 23 WinAssist 15 16 to 17 Ethernet card hardware MAC address 13 location on printer 42 F FCC Statement 49 Fix It Flix movies 6 H Hardware address see Ethernet card Help EPSON technical support 41 to 42 online 16 I Ink cartridges installing 9 to 11 purchasing 43 safety instructions 48 Internet Print 25 M MAC address see Ethernet card MacAssist 15 17...

Page 59: ...ebManager movies 6 parts identifying 42 parts purchasing 43 port setting changing 26 setting up 7 to 13 software see Printer driver unpacking 7 Printer driver description 1 installing 25 to 28 R Reference Guide 2 to 4 S Safety instructions 47 to 48 Software License Agreement 50 Status Monitor 3 description 1 using 31 to 40 Status sheet printing 13 System requirements Macintosh 46 Windows 45 T Tech...

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Epson 980N - Stylus Color Inkjet Printer, Start Here Manual

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