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AV.io HD User Guide

Update firmware using the AV.io Config tool

9. When the update is finished the progress bar turns green and displays “Update Completed” (Note the

firmware update will not be automatically reflected in the Devices list unless the

Refresh

icon is

clicked). You may now safely disconnect your AV.io HD if needed.

When updating firmware on a Mac, the “Update Completed” text will not be displayed. The
firmware upgrade is complete when the progress bar fills the width of the AV.io Config window
and the window contents are no longer greyed out.

24

Summary of Contents for av.io hd

Page 1: ...Epiphan AV io HD User Guide Release 2 1 1 January 21 2016 UG107 04 ...

Page 2: ...ATE AT TIME OF WRITING BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS LIMITATION OF LIABILITY UNDER NO CIRCUMSTANCES SHALL EPIPHAN BE LIABLE FOR ANY INCIDENTAL SPECIAL CONSEQUENTIAL EXEMPLARY OR OTHER INDIRECT DAMAGES THAT RESULT FROM THE USE OF OR THE INABILITY TO USE THIS PRODUCT OR THE INFORMATION CONTA...

Page 3: ...cent product specifications and additional information about AV io HD Warranty All Epiphan Video products are provided with a 100 return to depot warranty for one year from the date of purchase Technical support Epiphan s products are backed by our professional support team If you are having issues with your product please gather details about your system and contact our team by l E mailing suppor...

Page 4: ...ustomization of VGA specific capture settings What s new This section provides detail on the main features included in firmware release 2 1 1 VGA capture customization You can now adjust the camera controls horizontal and vertical shift and image filter settings brightness and contrast of your captured VGA source ...

Page 5: ...w AV io HD works 11 Resolutions capture rates and aspect ratios 12 Automatic image scaling audio resampling 13 Third party applications 13 Configuration options 14 Input signal resolution disabled by default 14 Preserve aspect ratio enabled by default 14 Performance mode enabled by default 15 Audio selector for multichannel inputs 15 Install the AV io Config tool 16 Configure settings using AV io ...

Page 6: ...vii Troubleshooting 33 Releases and features 36 Software and documentation license 37 ...

Page 7: ... cable VGA to DVI cable or HDMI adapter all three included with purchase to connect your video source to your AV io HD Once you have these things ready to go you can now begin the simple process of hooking up your AV io HD so you can start capturing To connect your AV io HD for capture 1 Connect your AV io HD device to your video source 2 Connect your AV io HD device to your computer 3 Open your f...

Page 8: ...o HD works followed with some technical reference material and we ll conclude with a walkthrough of some optional video capture configuration Let s get started What s in the box Your AV io HD product contains everything you need to easily capture live video content with minimal setup Your purchase includes the following Table 1 Description of included purchase contents for identification only colo...

Page 9: ...ink cable 1 m Connects a DVI source to your AV io HD s DVI port HDMI to DVI adapter Connects an HDMI source to your AV io HD s DVI port USB 3 0 cable 1 m The USB 3 0 cable connects your AV io HD video grabber with your computer s USB 3 0 or 2 0 port 3 ...

Page 10: ...ontroller Video capture workstation operating system Windows 7 Windows 8 1 Windows 10 Mac OS X 10 10 and up Linux distribution with kernel 3 5 0 or higher Processor frequency Minimum recommended value 2 4 GHz RAM Minimum recommended value 4 GB Technical specifications Technical specifications for AV io HD are included in the table below Connectors DVI I integrated digital and analog USB standard B...

Page 11: ... 1600 1200 1920 1080 1920 1200 Capture delay Near zero latency although certain third party applications may contribute to delay OS support 32 bit and 64 bit Windows 7 Windows 8 1 Windows 10 Mac OS X 10 10 and up Linux distribution with kernel 3 5 0 or higher USB support USB 3 0 and 2 0 5 ...

Page 12: ...ics covered include l Hardware diagrams and l Indicator LED details Hardware diagrams Your AV io HD device includes an input an output and an indicator light Input output ports and indicator lights are identified and explained in the top and bottom cap view AV io HD images below Indicator light details are explained in the proceeding section Top cap view 6 ...

Page 13: ...AV io HD User Guide Hardware diagrams Bottom cap view 7 ...

Page 14: ...d look at the indicator LED After initial boot up red LED blue is used for USB 3 0 and green is used for USB 2 0 Blue LED means USB 3 0 Green LED means USB 2 0 Connection type LED color USB 3 0 connection USB 2 0 connection Solid red l Firmware update in progress l AV io HD initializing l Firmware update in progress l AV io HD initializing Blinking red Adjustment to VGA input in progress Adjustmen...

Page 15: ...our AV io HD device 3 A capture computer laptop or notebook 4 A USB 3 0 cable included with purchase to connect to your AV io HD to your capture computer 5 A DVI cable VGA to DVI cable or HDMI adapter all three included with purchase to connect your video source to your AV io HD Once you have these things ready to go you can now begin the simple process of hooking up your AV io HD so you can start...

Page 16: ...o connect your AV io HD for capture 1 Connect your AV io HD device to your video source 2 Connect your AV io HD device to your desktop computer laptop or notebook 3 Open your favorite third party application select AV io HD from the list of available cameras and start capturing And that s it No drivers to install and no extensive set up Just connect the cables and you re ready to go 10 ...

Page 17: ...ame in pixels Higher frame rate means smoother video capture while frame size determines the aspect ratio of the video output as well as its size and degree of crispness With the help of AV io HD the content from your video source is automatically configured and captured on your computer through your selected application If the application requests a frame size that is smaller or larger than your ...

Page 18: ...1600 1200 1920 1200 Captured video content is output to your application at 15 30 or 60 frames per second your application chooses one of these frame rates when captured over USB 3 0 The aspect ratio of an image describes the proportional relationship between its pixel width and height The resolution 1920 1080 1080p is quite a bit wider than it is tall The ratio of its width to height is 16 to 9 r...

Page 19: ...ions AV io HD uses pre installed drivers on your OS called UVC drivers and UAC drivers to communicate with third party applications and capture content Due to AV io HD s use of UVC UAC technology there is no need for driver installation Just like a webcam your AV io HD device is immediately recognized as a camera device like a web cam and can be used to capture content via any UVC compatible third...

Page 20: ...nput signal resolution aspect ratio preservation and performance mode Input signal resolution disabled by default When enabled your AV io HD adds the exact resolution of your input signal to the list of supported output resolutions This is the only way to enable 1 1 capture for special frame sizes However it is important to note that the capture resolution is still dictated by the third party appl...

Page 21: ...faster after your computer wakes from a system suspend state at the cost of increased power consumption Disabling this setting is ideal in situations where power consumption needs to be monitored such as battery preservation in laptops Audio selector for multichannel inputs Not applicable for AV io HD Now that you ve learned what these configuration settings do you may want to Configure settings u...

Page 22: ...io Config tool follow the directions below for your computer s Operating Sytem Windows 1 Download the AV io Config package under the Windows heading on the AV io HD Downloads page on Epiphan s web site http www epiphan com support avio hd drivers documentation 2 Extract all the files from the zip file remember the location you re unzipping to 3 Browse to the unzip folder and open the AV io Config ...

Page 23: ...drivers documentation 2 Double click the downloaded file to open the disk image package 3 If desired drag the AVioConfig application to your desktop or another location where you will find it for future use 4 Double click the AVioConfig application icon to launch AV io Config a warning box appears 5 Click Open 6 AV io Config starts If you video grabber is connected to the computer by USB it is det...

Page 24: ...cumentation 2 Untar and unzip the contents of the tar bz2 file tar xjvf can be used to untar and unzip in one command 3 Browse or change directories to the unzip folder 4 Either Double click the AV io Config application icon or execute the AV io Config application from the command line to launch AV io Config AVioConfig 5 AV io Config starts If you video grabber is connected to the computer by USB ...

Page 25: ...AV io HD User Guide Install the AV io Config tool 19 ...

Page 26: ...ct ratio preservation and performance mode See Configuration options To change the configurable settings with the AV io Config tool 1 If needed install the AV io Config tool For details specific to your OS see Install the AV io Config tool 2 Connect your AV io HD device to your computer laptop or notebook 3 Open the AV io Config tool 4 Select your AV io HD device from the list under the Devices he...

Page 27: ...ings using AV io Config tool 5 Click the Settings tab the settings page appears 6 Enable or disable the individual settings by clicking each checkbox according to your needs See Configuration options for a description of each setting 21 ...

Page 28: ... your AV io HD using the AV io Config tool and the steps below Attempting to update firmware while running virtual machines will result in firmware upgrade failure To update firmware using the AV io Config tool 1 If you haven t already done so download and install the AV io Config tool See Install the AV io Config tool 2 Download the firmware update file from the Epiphan website as described in yo...

Page 29: ... same version as the new firmware you there is no need to do the firmware update 7 Click the Firmware tab 8 Click the folder icon to navigate to the saved location of the firmware and click Update to update your video grabber to the selected firmware an update bar appears and displays the progress of the update Do not disconnect your AV io HD at any point during the update process Doing so may cau...

Page 30: ...te will not be automatically reflected in the Devices list unless the Refresh icon is clicked You may now safely disconnect your AV io HD if needed When updating firmware on a Mac the Update Completed text will not be displayed The firmware upgrade is complete when the progress bar fills the width of the AV io Config window and the window contents are no longer greyed out 24 ...

Page 31: ...he source into the frame The following table lists several examples of third party applications capable of VGA capture adjustments any other tool that exposes UVC adjustments for VGA sources can also be used Windows Mac Linux Adobe FMLE recommended Adobe FMLE recommended v4l2ucp recommended GraphStudioNext Webcam Settings app uvcdynctrl AMCap guvcview VGA capture applications See below for example...

Page 32: ...e these changes You do not need to use Adobe FMLE for the rest of your capture session the changes are saved to the AV io HD device To adjust your AV io HD VGA capture settings on your Windows or Mac computer using Adobe FMLE 1 Connect your AV io HD to both your source and capture computer and open Adobe FMLE 2 In the default view under the Encoding Options tab select AV io HD from the Device drop...

Page 33: ...c and can resolve issues where the bottom edge of the frame isn t properly detected For best results change the values in small increments and test 6 Click OK to save your changes Restoring VGA capture settings to default on Windows Mac using Adobe FMLE Adjustments made to VGA capture settings using a third party application are saved to the AV io HD unit itself Reverting the changes to the defaul...

Page 34: ...obe FMLE 1 Connect your AV io HD to both your source and capture computer and open Adobe FMLE 2 In the default view under the Encoding Options tab select AV io HD from the Device dropdown menu 3 Click the wrench icon the Settings windows opens 4 Select the Video Proc Amp tab and click the Default button brightness contrast settings are restored 28 ...

Page 35: ...tings can be set on your AV io HD device using any number of different applications on Linux see VGA capture applications This example shows how to use v4l2ucp to make these changes You do no need to use v4l2ucp for the rest of your capture session the changes are saved to the AV io HD device To adjust your AV io HD VGA capture settings on your Linux computer using v4l2ucp 1 Connect your AV io HD ...

Page 36: ...t 3 Press Update for each setting changed the respective setting adjustments are saved Restoring VGA capture settings to default on Linux using v4l2ucp Adjustments made to VGA capture settings using a third party application are saved to the AV io HD unit itself Reverting the changes to the default values requires the use of a third party application To restore the default AV io HD VGA capture set...

Page 37: ...AV io HD User Guide Advanced settings for VGA capture 3 Press Update for each setting changed the respective setting adjustments are saved 31 ...

Page 38: ... refresh icon to refresh the device list only one AV io HD device is displayed l Windows 8 1 On rare occasions 5 of the time captured video has a small vertical fluctuation of a few pixels or small artifacts in the lower right quadrant of the screen This is noticeable right from the beginning of capture o Workaround Start capturing a few moments before your recording or streaming event and check v...

Page 39: ...ication such as Adobe FMLE Audio artifacts are present popping missing audio poorly encoded audio etc If using Windows 8 1 or 10 with VLC Media Player 2 2 1 downgrade to an earlier version of VLC or use a different capture application such as Adobe FMLE OR If using Windows 8 1 or 10 with Skype for Business use a different capture application such as Adobe FMLE Captured video file displays black sc...

Page 40: ...er or use a different capture application Recorded file does not have audio If using VLC Media Player 2 2 1 downgrade to an earlier version or use a different capture application such as Quicktime Video doesn t update appears frozen when using AV io HD as the video source for Skype video calls Disconnect and reconnect AV io HD If the problem persists use a different capture computer This problem a...

Page 41: ...SB port or simply disconnect and re connect AV io HD s USB 3 0 cable to the capture computer Affecting Chromebook Symptom s Action s to resolve AV io HD is not detected as a valid audio device If capturing using Chromebook Apps Clipchamp and WebRTC on Google Chrome OS v43 0 2357 125 64 bit use a different Chromebook app to capture both video and audio such as Screencastify or MediaCore Capture 35 ...

Page 42: ...roduced with previous AV io HD firmware releases Release 1 0 13 features l Improved rate adjustment l AV io HD web help Release 1 0 10 features AV io HD s initial release Product features include l Simplicity of use l HD video capture l Automated capture configuration l Extensive third party support 36 ...

Page 43: ...REEMENT AND PERFORM ITS OBLIGATIONS UNDER THIS AGREEMENT 1 Definitions In this Agreement Agreement means this Epiphan Software License Documentation means the technical publications delivered to You with the Software relating to the installation and operation of the Software such as reference user installation and technical guides and release notes Epiphan means Epiphan Systems Inc Software means ...

Page 44: ...the Software are granted to You You acknowledge and agree that the rights in respect to use of the Software and Documentation are granted only for use in conjunction with Epiphan hardware You shall not distribute lease rent grant a security interest in assign or otherwise transfer the Software except as expressly provided in this Agreement You shall not modify or create any derivatives works of th...

Page 45: ...NTATIONS WARRANTIES AND CONDITIONS AND LIMITATION OF LIABILITY CONSTITUTE AN ESSENTIAL PART OF THIS AGREEMENT YOU ACKNOWLEDGE THAT BUT FOR THE DISCLAIMER OF REPRESENTATIONS WARRANTIES AND CONDITIONS AND LIMITATION OF LIABILITY NEITHER LICENSOR NOR ANY OF ITS LICENSORS OR SUPPLIERS WOULD GRANT THE RIGHTS GRANTED IN THIS AGREEMENT 7 Term and Termination This Agreement shall continue for as long as Y...

Page 46: ...eveloped exclusively at private expense and are trade secrets of Epiphan Systems Inc for the purpose of any Freedom of Information legislation or any other disclosure statute regulation or provision 12 Export Restrictions The Software Documentation and related information are subject to export and import restrictions By downloading installing or using the Software Documentation and or related info...

Page 47: ... a court in Ottawa Ontario Canada and You consent to the jurisdiction of such courts for any such action or proceeding You waive all rights that You may have or that may hereafter arise to contest the jurisdiction of such courts for any action or proceeding brought by You You hereby waive any right You may have to request a jury trial with respect to any action brought by You in connection with th...

Page 48: ...ses and does not constitute an endorsement or recommendation This document may contain links to non Epiphan web sites These links are provided to you as a convenience and Epiphan is not responsible for the content of any linked web site Any outside web site accessed from the Epiphan web site is independent from Epiphan and Epiphan has no control over the content of that web site In addition a link...

Page 49: ...ny court of competent jurisdiction Notwithstanding this application may be made to any court for a judicial acceptance of the award or order of enforcement Notwithstanding the foregoing Epiphan shall be entitled to seek injunctive relief security or other equitable remedies from any court of competent jurisdiction If any part of these terms is unlawful void or unenforceable that part will be deeme...

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